"Cycled unit and found freezer door staying open. Made adjustments to bottom freezer door hinge retested door, not opening and closing as designed job completed."

"Installed new lightbulb, and re-tested unit now working as designed job completed"

"Found unit with defective dispenser, fixed dispenser, tested unit and is working properly, customer education on use and care."

"Tested unit and is working properly. Unit had sheet stuck in agitator, tested all ops are are working fine

"Replaced defective cap, tested unit and is working properly."

Found unit with electrical issue from home also found unit on blocks.informed client of block issue and anti tip bracket.

JB out 7/18/23. Installed replacement Machine Control Board WD21X31739 and Screw WD02X10220. Tested unit. Dishwasher now operates as designed. JOB COMPLETE

"JB out 7/18/23. Customer states that the washer Will intermittently shut off mid cycle and the only way to get it to operate again is to unplug it from the outlet and plug back in. Upon arrival found washer in wash mode with laundry as required. Observed washer fill to correct water level and wash properly. After 25 minutes, canceled wash cycle to test drain and spin functions. Tested drain and spin. Verified correct function. Ran diagnostics extract two stored error code. Both are F0E5 indicating Off Balance condition detected. Cleared stored error codes. Unable to very complaint or any mechanical defects today. Recommend customer to load clothes in loose heaps evenly around the outer part of the WASHPLATE as outlined in the supplied use and care guide. Tested in Rinse & Spin mode. Observed F7E8 error. Fold is displayed when the main control determines the motor temperature is too high.. inspected motor rotor fell covered in linden dust. Brush, clean cooled off motor and re-tested unit now operate properly. No parts used. No repair made.NOTE: suggest customer replace existing black rubber inlet fill hoses to prevents potential flood. These hoses should be replace every 4-5 years regularly.No charge to customer.JOB COMPLETE"

Found slider stripped replaced tested working properly ; used 1 W10734521 (SLIDER) from stock

Tested icemaker cycles half bucket of ice customer not happy with iceproduction called tech sr7736679473Per tech line unit is working as designed and no work is needed

Installed control board tested working properly

Found drian pump and cap bad replaced tested working properly

Found valves bad replaced tested working properly

"Unit door is broken off looks as if door is not able to put right back and will need the whole assembly to be fixed price quote was given to Cx . Cx will call wp see if they can do anything regarding issue, job completed.

"All 12 led module lights where replaced which turned back on all lights, now all lights working no further issues, job completed."

"Cx called about some black streaks coming out of little holes where soap detergent goes in through, when diagnosed unit did service test there was no error codes passed. Checked inside in bottom of detergent holes and found some mold and gunk Cx said was not staining clothes but did see the dark streaks, Cx will have to clean it in order for issue not to be happening anymore will buy brush to clean it no further issues, job completed."

"Unit was not draining, noticed both wires on bottom that go connected to drain pump where not making contact on wire ,once adjusted wires, tested now draining left washer with clean with affresh cycle since water was old and unit smelled, job completed."

"Both parts where replaced tested after repair and temp reached 350 right away explained to Cx about pre heating cycle as well, no further issues job completed."

Bellows moldy. Customer wanted to replace. Customer approves

Installed damper and thermostat. Tested unit. Unit is working properly. Customer approves. Will call if problems continue.

Found unit not properly spinnning tub. Found unit with stripped drive hub. Replaced with RKSTK and tested unit. Unit is working properly. Customer approves function at this time.

Found unit with an F8E1 long fill error code. Found unit with a faulted water valve. Replaced valve and tested. Unit is working properly. Customer approves function at this time.

Found unit not filling. Canceling cycle due to not spinning properly. Found slider worn causing gears not to properly engage. Replaced slider with TRKSTK and tested. Unit is working properly. ; used 1 W10734521 ( Slider) from stock

Unit not draining. I found that the dishwasher was draining normal. The air gap at the sink is clogged. Instruct customer on clogged air gap. All tests good.

Unit making noise during bake cycle. I found that the convection fan motor was making noise. Removed and replaced fan motor blade and tightened panel. All tests good.

Removed and replaced sensor harness and coils. All tests good.

Replaced the ice maker and installed the adapter kit tested ops ok now at this time

Replaced the middle mullion rail operations will be ok when turned on

"Replaced the dispenser soap pump and cold water valve , tested operations ok now at this time"

Old unit was in the garage. Installed new unit in the kitchen. New unit operating as designed. Evaporator and compressor.

Installed all new parts and was able to correct the issue. Unit now working as designed.

Installed all new parts. Re-tested unit. Unit is now operating as designed.

Installed new rails and verified drawers is opening and closing without issue.

F0E5 F7E5 Found debris stuck in slider which was causing poor shifting. Cleaned the area and retested. Unit is now shifting without issue.

Installed both parts. New diffuser is testing good.

"Found failed lock strike causing unit not to run, replaced strike all tested good"

Replaced vent and lock all tested good

Replaced evaporator fan motor all tested good

"Cabinet has dents 1 on each side towards the back bottom of the cabinet and 1 on the rear, per GE TECH 2 side dents are cosmetic and the rear dent cold be popped out file # 10596292Popped out rear dent to the best of my ability see pics"

"Found worn rollers and belt pulley, installed kit replacing all worn out parts all tested good"

"Found failed module in fresh food compartment, replaced module all tested good ; used 1 W11462342 (Module) from stock"

"F0e4, f1e2, f9e1, f8e1, f5e1.Removed pump and flushed out impeller. Reinstalled and unit now draining with no issues. Calibrated main control. All functions now working as designed."

Confirmed bad icemaker.Cx does not want to go through with repair.

Installed new parts. All ops now working as designed.

"Fixed- installed new parts (harness, pan) checked- cooling, temperature, lights, fans, gaskets, are all working as designed- cx ok repair"

Fixed- installed new part (cntrl elec) auto test pass- no leaks- no errors- heater is working- cx ok repair.

"Found unit making contact with gas line, re adjust lines and leveled unit. It is now working ok"

He led unit found unit would shut off when attempting to use. Found open ground on outlet also found loose incoming power connector. Re secured connection and tested ops unit worked ok. Also advised cx fixing outlet for proper function.

"Ran spin cycle, customer had concerns with the drain hose shaking during spin, advised customer that this is normal due to the force water in the hose and the spin. Tub is not shaking excessively, only normal wash movement and noises is present. Washer is functioning as designed."

"Found the RC defrost drain blocked, defrosted drain with my steamer, unclogged drain and verified water is flowing. Unit is functioning as designed"

"Contacted techline, unit is not serviceable, customer needs to contact customer service and return unit to the vendor. Case# 10550088"

Installed led kits and damper unit tested ok complete

Installed new bake igniter product tested ok complete

"The units motor pulley came apart. The belt was damaged when pulley failed. Replaced motor pulley, and installed replacement belt. Reappear, test passed. Al ops normal. ; used 1 WP806684 (MTR PULLEY) from stock"

"F8/E3-water level exceeds washer capacity. Cleared error code, ran diagnostic cycle. The unit is moving thru its normal cycles. The unit is locking and agitating. CX says they used the clean washer cycle to clear the water issue. Informed CX the issue with water level would be in the control. The unit is operating properly. All functions normal."

"Installed suspension, cam belt, and actuator. Assembled the unit restored power. Ran calibration cycle, passed. Unit is operating properly b"

"CX says the washer is not operating. On arrival power unit up, pump is running. Stopped the action enter diagnostics found error for stuck key, and actuator speed not reached. Cleared error codes ran water valves cleared the board. Installed replacement actuator. Test for operation, passed. Unit is operating properly. ; used 1 W10913953 (Actuator) from stock"

Switch harness was replaced for the second time unit works normal nothing unusual while ignition happens

Found waterline on back with the fridge partially kinked. Had waterline straighten up and realigned

Install the new Wire harness. Washing machine worked OK finally

dishwasher was beeping and not filing up. Found floats switch disconnected. Reconnected it. Dishwasher ok

Cycled unit and found f7e1 Indicating speed sensor error. Installed new actuator from stock parts and retested unit fill test. After re-diagnosing unit found unit has severe Mikes issue. Mice have got into machine and chewed up most harness and control board. Informed customer repair would not be covered under warranty. Called whirlpool to document. Job completed. Sr7736870990; used 1 W10913953 (Actuator) from stock

Installed new valve and retested unit now working as designed job completed

Installed new parts and retested unit now working as designed job completed

Cycled unit and found bad fan motor causing unit to fail installed new motor and retested unit now working as designed

Cycled unit and found unit low on refrigerant. Quoted customer. Customer agreed. Fixed leak and Recharge system with 5.5 ounces of r 134A. Retested unit no cooling. Job completed.

"ACTUAL GOODS ISSUE DATE IS 2/12/2023.JB out 7/16/23. Tenant (rental house) states that the dishwasher is inoperative. Control panel does not power up, will not accept commands and dishwasher does not run. Tested power outlet under kitchen sink, verified 120 VAC present. Removed J box cover and verified HOT lead in wire nut is loose (mis installed inside wire nut connector). Jiggled connections and dishwasher did power up and tested fill, wash and drain functions. NOTE INSTALLER MUST RETURN TO CORRECT INSTALLATION. 1.) Wire connection inside J box are loose, 2.) dishwasher itself is not installed level (front to back).INSTALLATION CORRECTIONS ARE NOT COVERED BY THE MANUFACTURERS WARRANTY AND ARE THE RESPONSIBILITY OF THE PAID INSTALLER PROVIDED BT HOME DEPOT.Reinstalled J box cover and toe panel. No parts needed or used. Advised customer of a one time courtesy No Charge on a No Defect Found service call visit.JOB COMPLETE NOTE: Dishwasher left unplugged from power outlet as a safety precaution until installer Returns to correct installation deficiencies."

"KB out 7/17/13. Customer states unit runs and heats properly but unit makes a loud noise. Tested unit and verified unit does run and heats properly. Removed console, top and front cover. Verified cracked blower wheel. Replaced blower wheel. Reassembled unit and tested operation with customer.No charge to customer JOB COMPLETE ; used 1 WP697772 ( BLOWER WHEEL) from stock"

JB Out 7/17/23. Customer states ice maker production is slow. Installed Ge Smart HQ diagnostic tool. Verified correct FF and RC temperatures. Found about 1/2 ice storage bin full. Ice quality is perfect. Customer replace GE water filter about 6 days ago. Pulled unit from wall and removed unit compartment cover. Found condenser coils plugged. Advised customer to vacuum and LIGHTLY brush clean the condenser coils every three months. No parts used. No charge to customer.JOB COMPLETE

Unit not draining from boot and making noise. I found that the door boot was misaligned and rubbing on basket causing noise. The misalignment also is causing water to pool in boot. I corrected alignment. I tested unit through diagnostic. All tests good.

Removed and replaced heater under recall. Tested unit. All tests good.

Removed and replaced door seal and timer. All tests good.

Unit not draining and not starting cycle. I found that the blue wire was pulled out of connector at drain pump. I repaired wire and secured. All tests good.

Unit not dispensing ice. I found auger on ice bucket frozen up causing no movement. I cleared auger and tested. All tests good. I informed customer I would have pressure checked just in case.

Door switch broke. Removed and replaced door switch. Tested unit. All tests good.

Recharged unit no leaks job complete

Replaced filter board Tested unit is getting hot and turning Job complete

Replaced compressor pulled vacuum it held recharged and ran unit it has good heat exchange job complete

"Visual and physical inspection lead me to find washer and dryer connected to a normal 120 V outlets but, they are also bridged with one GFCI outlets and those were tripped. Once they were reset, the dryer worked fine."

Changed out a ACU board and harness. Removed existing ACU board and harness. Installed new ACU board and harness test. Ran unit. Unit operating as designed.

"Issue with no spin. Control board,harness change out.removed existing control board,harness.installed new control board and harness. No response from motor tilted back unit inspected lower harness found wire pulled from snap connections at the motor not there on prior visit, looks like they are pulling it out with needle nose pliersrepaired wire connection.test ran unit.unit operating as designed."

"Issue icemaker not making ice. Remove existing pump/sensor, thermistor Installed new pump/sensor, thermistor Test ran unit. Unit operating as designed."

Door handle loose. Tightened. Now working as designed. Job complete

"On arrival, customer states unit shaking around and is extremely loose. Found worn hub, replaced home and tested unit functions as designed.; used 1 W10528947 (Hub) from stock"

Replaced torn door seal. Tested after repair all ok.

"Outlet is faulty 120vac between l1 and neutral, 120vac between l2 and neutral, 0vac between l1 and l2. Recommend customer contact an electrician to repair outlet. Unit ok."

Customer canceled over the phone after explaining service fee does not go towards the labor.

Replaced faulty Icemaker assembly in order to fix no ice production issue. Unit filled before leaving. Repair complete

Replaced filter for customer gave her the part number for the screen down in the base. Cleaned out the spray arms. Unit ok after service.

Replaced listed parts in order to fix no cool issue. Pressures look good after repair. Unit ok.

Replaced faulty main control the pressure sensor could not detect an empty basket. Tested after replace all ok.

Replaced freezer door and water union.fridge working properly.

Ran diagnostic cycle and found no leak or trace of water residue.Found rust in dishwasher tub and heater and was informed that its an outside environmental issue.Sr # 7736874824

Installed parts.

Installed control and handle.

Installed control and harness. Tested unit and started a cycle. Unit operating as designed.

Customer stated that the oven door does not close. Installers told customer needs a new door. Found trim around oven not installed correctly. Causing the door to rub. Fixed tram and test. It all works good at this time. Customer was missing a screw for the trim. Customer said he will order screw.

Customer stated that the unit is shaking when spinning and not completing the cycle. Found off balance load code.showed customer how to load unit. Fixed loose agitator. Tested all works good at this time.

"Customer stated that she has a gas leak. Checked unit and found no signs of leak. Unit is working to specs. Customer most likely smelling burn off. Tested all,works good at this time."

Customer stated that the u it is not cooling and handle is loose. Found compressor is locked up. Removed and replaced compressor vacuumed system and charged with R600. Tested all works good . Customer had unit moved out for repair did not move unit.