"Replaced defective gearcase hub and washplate, tested unit and is working properly"

Tested unit found unit not leveled

"Water was plugged,replaced and tested unit working as designed"

Removed and replaced ice maker. Unit now working as designed. Cx to wait 72 hours for proper full bin

Warranty work. Instructed customer water filter issues.

Customer concerns: dishes wet at end of cycle. Not draining correctly. Removed obstruction from drain pump. Operation tested as designed. No leaks.

"Found the slider to have failed, removed old and installed the new slider from truck stock, cleared F7E4 code, ran calibration, ran diagnostics, diagnostics completed with No errors present. Verified agitation and spin. Verified unit is operating in normal cycle. Unit is functioning properly. ; used 1 W10734521 (Slider) from stock"

"Replaced ripped door seal, new one went on fine. Job complete"

"After cooling issues were diagnosed previously, I came today and have replaced the evaporator harness and thermistor plus the control module. Consumer was asked to allow at least 24 hours before packaging the unit with groceries. Condenser coils clean up was performed as well."

Compressor changed out. Remove existing compressor. Install new compressor. Test ran unit. GE tool found fault code evap motor slow start/ defrost sensor went over fault code findings with customer.Unit operating at this time.

Visual and physical inspection has been performed finding the drain hose dislocated from underneath of the machine. I have replaced the hose as designed and tested machine after. No leaks.

Replaced faulty evaporator fan motor was noisy. Unit ok after repair. Instructed customer on not blocking air flow for sensors. Instructed customer thre unit uses a more efficient compressor and is still saving on nervy compared to previous models. Unit ok.; used 1 WP2315549 (Evaporator fan motor) from stock

Tested freezer at 1 refer at 37 unit working properly

"upon arrival, the door was hitting the cabinet when being opened and closed. Rectified installation issue and tested unit. Unit functions normal now."

"Returned, replaced defective parts.designed operation was restored."

Cycled unit and found broken strike. Installed new lid strike retested unit now working as design job completed.

"JB out 9/6/23. Attempted to run diagnostics, unable to enter diagnostic mode. Install replacement appliance control unit. Unit will now entered Diagnostics and displayed code for stock. UI button. Install replacement consul panel with user interface. Ran diagnostics verified stored error code indicating failed lid lock. Installed LidLock assembly. Reassembled unit ran diagnostics verify no returned. Error codes. Tested washer in normal cycle. Verified LidLock operates, machine fills with water to the appropriate water level, and the machine agitates. canceled wash cycle. Tested in spin only. verified correct spin .. no charge to customer. JOB COMPLETE"

"Cx states unit freezing in rc. Temps fluctuate 5 degrees. Tested and found product temp at 37 in middle shelf. Top shelf has yogurt which is susceptible to freezing, top shelf temps will be coldest, advised cx to to allow for proper air flow. Unit passed all tests and is functioning at this time."

No ice delivery through dispenserConfirmedice switch connector inside user interface was disconnected..reconnected and secured in place with as designed operation resuming

Found the strike broken and reason for machine not starting. I replaced the strike and removed the f5e1 error code stored. All functions tested properly after repair. Job completed. ; used 1 W11457841 (Strike) from stock

Found air diffuser leaking air. Removed and replaced defused and tested unit. Unit functions normal now

"JB out 9/6/23. Customer states when washing machine is in use there is an odor of overheating. Customer also states washing machine wash tub smells moldy or not fresh. Upon arrival verified. Customer is using re-clean wash cycle with a fresh tablet at least once possibly twice per month. Inspected wash tub by tipping washer back and found wash tub appears to be clean with the exception of the sump area, which appears to have a dark color, indicating a potential dirt, lint or buildup. Suggest customer might want to try washing an empty washtub occasionally with just bleach in hot water. Further inspection finds when detergent dispenser drawer is removed. There is some black, mold, not a lot, but some in the drawer housing and in the dispenser drawer itself. Recommend customer remove dispenser drawer, at least once per month and wash with detergent and hot water. Also a spray cleaner, then rinsed out to be used to clean the dispenser drawer housing regularly. This should alleviate any mold buildup and prevent a musty odor. Ran diagnostics and verified. No stored error codes. Tested washer in spin cycle. Then inspected motor and found no overheating condition. Filled washer again in Normal wash cycle. Cancel Cycled and verified correct drain function and water flow exiting washing machine. Drain pump motor is not overheating. Unable to verify any heat or burning odor. This was done in the presence of the customer. Advise customer to replace the hot and cold black rubber fill hoses should be replaced every four years to prevent a potential crack and possible flood. Instruct customer, hot and cold hoses should be replaced very soon. See quick pic photographs of existing hot and cold fill hoses.Other than verifying existence of some mold in dispenser drawer, and in housing behind drawer, unable to verify any potential falls of a musty or foul odor, and unable to verify any overheating or heat odor at this time. No parts use. No physical repair needed at this time . No charge to customer. Job complete."

Found slider was loose. Removed and reinstalled. All ops now working as designed.

JB out 9/6/23. Upon arrival verified stainless steel trim separated from outer door glass. Installed replacement outer door glass assembly. Reinstalled door into oven chassis. Tested door operation. Unit opera as designed.NO CHARGE TO CUSTOMER JOB COMPLETE

Suspension rod broke. Installed suspension assembly. Operation tested as designed.

Installed new parts and resolved water leak from icemaker fill chute.

"Visual and physical inspection has been performed finding that the issue its been caused by overuse in powder, detergents to clean up and food overflowing into the gas nozzle. I have clean up the gas nozzle and tested the burning again and is working I as designed."

Found unit with little drops in between door. Found door not put together properly. Not allowing proper ventilation through door and causing water droplets. Removed door and disassembled. Reinstalled door liner properly. Tested. Unit is working properly.

"Found the gfci outlet tripped this is why the dishwasher would not power on. Reset gfci and verified proper operation from the dishwasher. Unit ok. Verified unit fills, washes, drains, and drys. Heater pulling proper amps."

Installed cooktop. I waited for customer to get concession from GE. Concession #902904010401y14010.

Unit shaking excessive in spin cycle. I found no error codes. I tested unit in diagnostic and found that the basket has too much play causing the shaking. I found worn out basket hub causing the play. Removed and replaced basket hub. Tested unit. All tests good. ; used 1 W10528947 (HUB) from stock

Ran diagnostics and found an F5E3 error code. Took top off and found loose connection on latch harness. Disconnected and secured the connection. Ran cycle and unit passed all tests. Unit is now operating as designed.

"Ran diagnostics. Found broken RC door switch lever. Replaced RC door switch. LED and control are working properly, unit is cooling properly at this time. Complete."

Replaced harness all tested good

Cycled unit and found icemaker gasket came off causing frozen items in RC. Reinstall and secured gasket retested unit now working as designed job completed

"Because of a cooling and frosting issue, a new heater,fan motor, and harness have been replaced. Consumer was asked to please allow 24 hours for temperature to equalize."

"Replaced main control brd, ran test bake & broil cycles, unit operating as designed."

Connected my digital thermometer. Let oven preheat a different temperatures. Oven mitts factory specs

Installed glass. Unit working properly. Customer says no other problems need to be reported.

Unit tested ok exhaust vent needs to be cut back and install properly. Customer informed complete.

Unit tested ok found no failure or error codes product working properly complete

"Installed new parts, all ops now working as designed."

Found unit not powering up at all. The unit is lighting the light in drum area but no display. Found control board is not longer available (disconnected). Ui control board 3978826 is no longer available also (disconnected). Tested all the power going to unit. 240 is good at wall and even going to dryer. Main board and ui board are not responsive and needs replacing. But both are no longer available. Job completed sr 7737264458. Customer was givin 800 number and sr number.

Replaced damaged harness. Tested after repair all ok.

"Replaced parts ordered, reassembled the dryer, ran on a normal cycle, verified burner is lighting and the dryer is heating on automatic cycle. Unit is functioning"

Replaced broken pump asm. Tested unit and is working properly.

Remove and replace compressor and tested unit. Unit functions normal now.

Installed new ice maker informed customer to wait 72 hours for full bucket of ice. Call complete.

Called tech line with findings from the gas company and the 475 ppm reading is within operating margins. Tech line doesnt recommend any repairs and nor do I. Customer will need to call whirlpool safety team at 1(866)550-5136. File number for safety team 7737096827. Tech line file number is 7737124700. Job completed for a service standpoint.

"Upon arrival, inspected unit found out that roller wheels. An idler pulley were very worn out replaced the whole idler wheel assembly belt and wheels. Unit is no longer screeching job complete"

"Checked the unit the ice maker was turned off , turned on , went into diagnostics tested 56 no codes , cycled unit cycled good , fill test, unit filled and passed all tests , now, the icemakers on unit should fill up within three days without use"

"Removed defective icemaker and installed the another new icemaker, ran test mode, icemaker moved from position and arm lowered and raised allowing the tray to have free movement. Tray leveled out while the arm raised and filled. Old icemaker had ice just was not dropping into the bucket. Customer will advise if a problem occurs."

Replaced parts and ran cycle l unit passed all tests and is operating as designed.

Fixed- found right side door not even with left side- I then adjusted right side door up- door is now even with left side- door- cx ok repair

"Found garbage disposal plugged up. Using the steamer, had it cleared up"

Replaced capacitor.washer working properly.

"Found failed shifter and gear case, shifter fails to shift gears and transmission shaft had dropped causing pulley to rub on the belt cover. cx declined repairs"

Installed new evaporator tray all functions tested okay no leaks found. Call complete

Found door not closing. Found unit not mounted properly not allowing door to close. Moved unit and mounted properly. Leveled unit. Customer approves

Customer stated that the dishwasher flashes and will not wash. Found water turned off under sink. Customer to contact plumber to see if water hammer is shutting off water new build.

Installed new ice maker. Operation tested as designed.

Installed the new damper control. Fridge ok

"Fixed- installed new part (heater) heater test pass in diagnostic- doors, gaskets, lights, fans, are all working fine at this time- cx ok repair"

Replaced parts needed. Main board was with display and replaced and tested. Unit is working correctly and as designed. Made sure all other functions are working.

Pump found impeller faulty. 30 days labor warranty. 30 days. parts

Removed and replaced ui valve adapter fan and compressor. Removed and replaced valve tube dye drier and ffc evaporator. Ran vacuum held no leaks. Charged w proper refrigerant no leaks. Cx to wait 24 hours for proper temps. Unit is working as designed

Installed new main board found no failures or error codes product tested ok complete

"* Checked the unit cooling is minimal , the middle mullion is very hot to the touch , pulled unit out , checked the compressor compartment , condenser fan was not on , checked the harness 2 wires , red one connected good , power to ground ok , white wire no power , traced back harness found a factory crimp , was bad or busted , pulled power , repaired the harness , reapplied power checked ops unit started cooling correct condenser fan started ok now at this time , loud 24 hours for the end cool correct operating normal at this time now"

Fixed- found pump to be locked up causing water not to drain- removed bad one and then installed new pre Id (pump) calibration test pass- auto test pass- no leaks- unit is now working per design- cx ok repair

Replaced parts listed. Checked out and new tube and dispenser are working correctly. No more leaks. All checked out. Job completed

"Checked operations , the unit is set at 4 on freezer and refrigerator, customer said the refrigerator went back to normal temps 4 days ago , freezer is running at 4°F. Fresh midsection is running at 37°F air coming out of the freezer is -4°. The unit is working as designed."

"Checked operations, customer thought you could change the settings with the door closed. He doesnt have it installed all the way and this is a hidden touchpad only works when you open the door selected all the settings tested operation is unit is working as designed customer instructed on how do use the machine correctly he will install it himself."

"Because of a broken striker from the door, a new striker for the latch has been installed."

"Found pinched water line, fixed and tested unit working as designed"

"Upon arrival found unit with no lights on the freezer compartment. Check the unit and found the unit has bad LEDs. Replaced the led has the Technical Service Pointer #: W11460554 Rev J. Special project #: S191AQ Parts (Only Parts Listed Below) & Labor, Up to 5 years of life. Install the new LEDs on the unit form trunk stock. Retest the unit and now unit is working properly. Job complete ; used 1 W11683243 (LEDs) from stock"

"Upon arrival found unit with the frozen foods on the top compartment, check the unit and found the unit has the vent block causing no good air flow. Inform the customer this and advise what is the correct way to put food into the unit. Job complete"

Replaced parts needed. Tested and checked out. Unit is now lights as designed. Burner lights a lot better then it did. Job completed replacement of plate also.

"Upon arrival found unit with burner no ground correct. Additional the unit has a mis alignment on the burner causing the late ignition. Readjust the burner and the grounding of two burners, retest the unit and now unit is working properly. Job complete"

Install the new Ui on the unit. Retest the unit and now unit is working properly. Job complete

Installed new compressor and evaporator Pull vacuum to 500 µm. Recharge system with 56g of r600 re-tested unit no cooling as designed job completed.

Found washer with exexively soap removed retested check out ok complete no dents or dings cause by tech.

Cycled unit and found loose hinge screws causing door to remain open. Tightened and secured hinge screws. Retested door now opening and closing as design jobs completed.

"Found unit with wire component detached from motor harness, causing intermittent problems, reattached, unit working as designed, job complete."

Install the new control the oven works OK

Replaced wheels on unit. Water valve was working fine. Replaced water filter and fixed the ice maker issue. Now unit could be pulled out

Installed new parts. All ops now working as designed.

Removed and replaced compressor and charged unit. Unit functions normal now

Customer stated that ice maker is leaking in freezer. Found ice block. Fixed and set temps heaters and defrost cycles. Tested all works good at this time.

Noise cooling fan.

Installed new parts. All functions now checking normal with no grinding type sounds.

Customer stated that unit is not cooling. Found evaporator is frozen over removed and replaced heater kit tested all works good at this time.

Removed and replaced burner and tested unit unit functions normal now

Got to cx home they said that the old unit would make a weird noise. We remove the old unit installed new unit we had to take off the door to the old unit and to the new unit we tested new unit new unit operating as designed job complete

Removed and replaced module. Tested unit. All tests good.

"No error codes found on unit. Tested unit with heavy load on quick wash cycle, no issues found. Unit is working as designed. Call complete"

Noise. Idler pulley and rollers noisy. Operation According to design operations

Harness/capacitor change out. Removed existing harness/capacitor. Installed new harness/capacitor. Test ran unit. Unit operating as designed.

"Fixed- installed all new parts (gear case, cam, actuator, cntrl elec, hub, agitator, coupler ) calibration test pass- auto test pass- no leaks- no errors- cx ok repair"

Replaced blower and ui.oven working properly.

Replaced motor and sump assembly.dw no longer leaking and working as intended.