"Bad Thermistor had it replaced. Also, replaced a damaged door switch; used 1 W11396033 (Switch) from stock"

Found outlet miswired. 120vac between both lines should be 240vac. Recommend customer contact electrician to repair outlet. Unit ok.

"Cycled unit and found bad connection to heating element. Secure connection, and re-tested unit now working as design job completed."

"Found a screw became loose and was sticking out causing the tail to make contact, Fastened the screw back and verified the rail is not getting stuck on the screw. Unit is functioning properly."

"On arrival cx states unit not filling with water. LF error. Found seized valves. Quoted for repair cx approved. Replaced valve and tested, unit functions as designed."

Inspected unit and found freezer door closing kind rough. Adjusted hinges to keep door from dragging on cabinet. Unit is working per design.

"JB out 9/15/23. Customer states that the interior of the dryer as many tiny chips in the white paint (see quick,pic photos). Also Detergent is not rinsing out of the clothes even after several attempts with extra rinsing.Further inspection of the dryer inner door, drum and rear bulkhead found the many tiny specks are not chips in the paint but actual specs that wash off.Tested washer set for bulky Items cycle with towels and no detergent added revealed a large amount of detergent in wash water indicating too much detergent being used.Found customer was using HE Turbo liquid but now used All (free and clear) detergent pods.Instruct: HE TURBO is too highly concentrated (about 6 times the concentration of regular he detergent) .Found unit drains into a French Drain that is allowing a siphon to pull dirty and soapy water back into the washtub. Also recommend an air gap be installed on the drain pipe as the French drain drains ver slowly and can backup in into the washer. Recommended only he detergent, powder or liquid no pods. NO HE TURBO DETERGENT as it is too highly concentrated for this low fill smaller capacity washer. Also recommend customer removes the Installed, thin foil. Aluminum Dryer Ducting, and Replace is with Rigid Metal Ducting to prevent potential fire of risk for loss of life. No defect found."

Cycled unit and found bad capacitor in. Installed new capacitor and then re-tested unit now working as designed job completed; used 1 W11158830 (Capacitor) from stock

Unit gave F9e1 error code. Tested unit and found voltage to drain pump but pump not responding. Removed and replaced drain pump. All tests good. ; used 1 WPW10605427 (PUMP-WATER) from stock

"Customer concerns: washer not filling correctly. Cold water slow fill. Installed new valve, tested it. Operating as designed. No leaks.; used 1 WH13X26534 ( WATER VALVE GASKET ASM) from stock"

Found washing machine locked with water on a load inside. Lifted top on drain water. After that removed a baby been from the drain pump. That stopped the drain pump from draining the water

Sr7737341452 tested found unit needs to be clean show customer how unit working to spec

"Found front right side damaged, has had impact that is causing drum to rub on inside of cabinet when turning. Customer instruct all damage needs to be reported to GE directly within 7 days of ownership. Pushed cabinet out so that its no longer making contact with drum and customer can use unit. quoted for repairs, cx declined quote"

"Fixed- cx states left front burner flame is lower than the right front burner flame- I than adjusted left burner valve, left front burner flame is same as right front burner- cx ok repair"

Sr# 7737341670 John. Upon arrival found Machine deemed unrepairable by tech line had been processed for scrap.

Had help from JS today. Figured out what was mis wired and corrected issue. All burners now working.

Installed new gasket and thawed water line. Advised customer to install new filter.

Refrigerator/freezer door change out. Removed existing freezer/refrigerator doors and hinges. Installed new refrigerator/freezer doors. Assembled new handles. Unit operating as designed.

"Unit is not cooling properly. Ice cream has melted, unit is not making ice. Called and documented with tech support previous history and parts replaced. Unit has been submitted for for product replacement. Manufacturer will contact cx with update. Job compFile# 7737336473"

"Unit has no ice present. All components seem to be working when on diagnostics mode but doesnt run cycle when left alone. Replaced board to unit, replaced ice maker unit should now be working as designed."

Replaced faulty control panel display would not power on. Tested after repair all ok.

"Found the unit, not cooling properly, verify problem,compressor not working correctly, replaced new compressor, service valve, relay and capacitor, make a vacuum, charge refrigerant 47g R600a check compressor condenser and evaporator fan motors unit work normal ; used 1 W11506635 ( Service valve) from stock"

"Replaced Gearcase, slider and agitator. Tested unit. Unit operating as designed. Job complete."

Called Tech Support SR# 7737335273 and unit was surrendered as Unrepairable

Replaced defective motor and blower wheel.Tested ok

Replaced gear case, clutch, slider, lower wire harness, stator, screws, and rotor. Ran diagnostics. Had f7e3, f7e9, f0e3,and f9e2 error codes. Cleared error codes. Ran load size calibration, auto test cycle. Locks/ unlocks, fills, agitates, drains, rinses, and spins properly at this time. Hot fill hose leaking. Advised customer to replace fill hoses (not covered by concession or warranty). Complete."

Replaced faulty control panel and users interface. Unit was flashing a stuck key error. Tested after repair all ok.

Installed motor and tested unit. Unit is working properly. Customer approves function at this time.

Customer stating unit functioning at this time will monitor complete no dents or dings cause by tech.

Replaced part needed for unit. Unit wasnt heating correctly and dial wasnt timing out correctly either. Tested and working. Job completed

SR#7737336693Tech line says there are filters being sold that are imposter filters. This includes Home Depot and Lowes.Filters MUST be purchased directly from Whirlpool.

"Removed both tubs with the transmission attached, removed motor and other parts, installed new tubs, verified the transmission seal is set evenly and tight. Reassembled the washer components, ran normal cycle. Verified no leaks are present. Verified drain and spin is functioning. Unit is functioning properly."

"Installed drive motor, lid lock and speed sensor. Washer operating as designed. No leaks."

Remove and replace panel and tested unit. Unit functions normal now.

"Installed latch, tested, unit functions as designed."

Installed sump assem. And tested unit. Unit is working properly. Customer approves function at this time.

Installed the tower. Light its back

Installed sump assem. Tested unit. Unit is working properly. Found black hose from air gap to disposal blocked causing water to drain onto counter. Informed customer to clean black hose. Unit is working properly.

Defrosted drain line and removed all ice and removed and replaced all LEDs.

Installed all the parts on the list. Operating as designed.

Tech line says there are fake filters all over the Nation causing this issue. Including Home Depot and Lowes. Filters MUST be purchased directly from Whirlpool.

"Unit has internal leak , pressurized to 150 and in 30 minutes it dropped to 144.8 , called tech to document, case number 11049220"

Replaced hinge and caps all tested good

Replaced control all tested good

"Removed and replaced defective suspension rods. Tested unit, no longer making loud noise. Job complete"

"Removed and replaced console, dispenser, rear panel and power cord. All tests good."

Replaced parts and ran cycle. Unit passed all tests and is operating as designed.

Upon arrival replaced UI main control board and freezer thermistor unit kicked on and passed all tests. Advised customer to give at least 12 to 24 hours for the unit to get the proper temperatures at the moment the unit is working as intended job complete.

M rail change out. remove existing rail. Installed new rail. Unit operating as designed.

Installed parts tested check out ok complete no dents or dings cause by tech.

"Replaced broken switch, tested unit and is working properly"

"Found the unit, not cooling properly, evaporator fan motor work properly, unit not correctly refrigerant charge, make a vacuum, charge 68g R600a check compressor condenser and evaporator fan motors unit work normal"

"Installed and secured parts listed, unit is now operating properly as designed, cx approved repairs"

"Replaced defective transmission, belt, cam, wash plate and hub. Cleared fault codes and ran calibration cycle.Tested ok"

"Customer concerns: washer leaking underneath. Water was leaking from drain hose. I tightened the clamp, ran test. Washer operating as designed. No leaks at time of service."

Replaced bulb. Tested unit. Unit operating as designed. Job complete

"Replaced the ice maker , cycled tested ok now at this time , allow 3 days without use to fill ice bin"

"Unit was turned off , turned on , took front cover off , checked the condenser , it was full of lint in front , unit kicked on compressor ok and verified condenser fan is running ok as well , looks like the unit is working as designed now at this time just needed a quick clean up of the condenser"

"Replaced the hinges , tested ops ok now at this time"

"Check3d the unit , on five of the six settings the softener cycle was set to off , , customer is properly instructed on how to use the washer correct to get good results . Ops normal now at this time"

"Replaced the main board , calibrated unit , tested operations ok now at this time"

"Verified in warranty ,needed doors aligned , fresh food door was lower than the freezer door , lifted the door with the adjustable cam tested operations unit is working as designed now this time"

"Found the unit not cooling properly, verify problem, compressor not working properly,make a noise, replace compressor, service valve, drier, relay and capacitor, make a vacuum, charge refrigerant 43g R600, check compressor,condenser and evaporator fan motors unit work normal ; used 1 W11109499 ( Drier -tube), and 1 W11506635 ( Service valve) from stock"

"Found the unit, not cooling properly, verify problem, motor evaporator not working, its broke fan blade, replaced motor evaporator and fan blade, check compressor,condenser and evaporator fan motor unit work normal"

Pf errors codes reset pcm board. Operation according to design

Cx states water leak. Removed old unit. Installed new unit. New unit operating as designed.

Installed new evap fan. Unit is now working as designed.

Miss wiring at timer. Used wiring diagram to correct and verified function.

Installed new parts. All ops now working as designed.

Installed new rotor. All ops now working as designed.

Found air duct completely blocked with old vegetables bags. Removed all blockage in air path. Rc now getting proper air flow from FC. All functions now working as designed.

"Fixed- cx states lint trap will get stuck at times- found rough edges on lint trap, I then lightly sand sides on lint trap, tested tested lint trap is not getting stuck- cx ok repair"

"Fixed- cx has a video- found a light rattling sound when opening doors- I then adjusted feet, rattling sound stop, cx ok repair"

Fixed- found suspension to be weak causing basket to hit side walls during any cycles- removed bad ones and then installed new one (suspension) calibration test pass- auto test pass- no leaks- no errors- cx ok repair

Fixed- installed new part (latch) calibration test pass- auto test pass- no leaks- no errors- unit working per design- cx ok repair

Fixed- installed new part (bulb) freezer light is now working- cx ok repair

"Fixed- installed new parts (heater, clip, thermistor) unit has begun cooling- allow 12-24 hrs for temperature to stabilize- cx ok repair"

Remove filter and installed bypass plug and pressure was blasting. Customer filter.is issue. Called tech support a verified issue. Tech support said make sure it is proper filter and that the filter will restrict water pressure while doing its job.Aaron..7737329261

Unit had bad suspension. Removed and replaced suspension and tested unit. Unit functions normal now

Unit was leaking. Found the hose clamp from the soap dispenser loose. Secured connections on hose clamp and tested unit. Unit functions normal.

Door was sagging. Tweaked hinge so door was level. Unit functions normal now

CX said that the unit light was not properly working we removed the old unit we took picture of the old unit and the pathway we removed the old unit installed the new unit the new unit operating as designed job complete

Got to Cx home she stated that the unit caught on fire we removed the old unit and installed the new unit we Tested it it works as designed. Job complete

Installed new harnesses and tested unit and working as designed

"Installed new ice maker and tested unit working as designed, did find a broken front roller , the roller is cosmetic and not covered, customer doesnt want roller replaced"

Installed new drain pump and tested unit working as designed

"Unit had bad water valve, replaced and tested unit working as designed"

Installed new ice maker and tested unit working as designed

"Found loose plug on actuator, plugged in and tested unit working as designed"

Installed new door seal and tested unit working as designed

Installed drive motor and wheel. Dryer operating as designed. No gas leak.

Washer not agitating/spinning. (00 capacitance). Installed new capacitor. Performed calibration. Washer operating as designed.

Installed central electric. Refrigerator operating as designed.

Replaced heater. Tested unit. Unit operating as designed. Job complete.

"Rc door not closing properly. Shelf was hitting door, preventing door from closing. Adjusted shelf. Unit operating as designed. Job complete."

Reset filter light. Unit operating as designed. Job complete.

Replaced blower motor and lower cooling fan. Tested unit. Unit operating as designed. Job complete.

"Called Techline - spoke with John.Documented all previous history and attempts to repair. Unit continues to have same failure. Per Jon tech support, cx needs to call cx Wpl Cx Service 1800-253-1301 with file #7736740579Case has been escalated and Wpl cx service will assist cx now."

Upon arrival found unit with disperser hard to close. Replaced the new dispenser. Retest the unit and now unit is working properly. Job complete

"Install the new door on the unit, retest the unit and now unit opens and close properly. Job complete"