"Needs 6 call count Refrigerator , is no longer cooling , and is noisy compressor and leaking , ordered evaporator and compressor , multi sealed system component repair order parts to repair the unit; ordrng 1 W11225065 (Compressor) and 2 W11504415 (Coupler compressor)s and 2 W11504431 (Compressor coupler)s and 1 W11504416 (Coupler compressor) and 1 W11506635 (Coupler) and 1 W11506623 (Coupler drier) and 1 W11504448 (Coupler to drier) and 1 W11514910 (Evaporator) and 1 W11504419 (Evaporator coupler) and 1 W11187707 (Evaporator coupler) and 1 W11506620 (Evaporator coupler) and 1 W11504449 (Evaporator coupler)"

"Right front ignitor is not sparking up causing burner not to light consistently. Ordering ignitor, holder and burner. Scheduled call for Tuesday 4/30/24. ; ordrng 1 W11453920 (Ignitor) and 1 W11459255 (Orifice holder) and 1 W11435630 (Burner)"

"The inlet valve cold is failed. Fills slowly, cleared sediment no change. The suspension is bottoming out. ; ordrng 1 W11038689 (Inlet valve) and 1 W11130362 (Suension)"

"Unit continues to fill when off. Needs water valve,; ordrng 1 WH13X26534 (Water valve)"

"The unit is leaking during fill of the ice maker. The ice maker dispenser is not operating. The door needs to be adjusted to activate the dispenser. Adjusted the level feet, the dispenser dispenses ice. The fitting is not seating correctly. Need. Fitting 5/16 to 1/4 fitting. ; ordrng 1 2320322 (Connector) and 1 WP2198677 (Fitting)"

Installed parts during install the fan blade broken when removed the blade off existing shaft. Need the blade to complete the job. ; ordrng 1 242219302 (Blade)

"NO COOL ISSUE. PRIOR WORK COMPRESSOR REPLACEMENT. opening the doors can smell freien in the cabinet. Dumped the charge and filled with nitrogen. The filter drier has a brown substance dripping out. ORDERED COMPRESSOR, AND BOTH EVAP COILS. ; ordrng 1 W11598434 (Evap coils FF) and 1 W11578026 (Evap coil) and 1 W11578205 (Compressor)"

"The valves collar is damaged. The valve leaks during operation, or with the water in needs an inlet valve. ; ordrng 1 W11684258 (INLET VALVE)"

"Leaking into the bed, causing the bin to break ordering ice container in stock; ordrng 1 WPW10558423 (ice-contnr)"

Cx has bad compressor.found no information on sealed system warranty in service bench and need to confirm with techline that compressor replacement is covered.; schdld next appmnt for 4/23 TUE !

"Drain pump bad, ordered drain pump.Just under warranty.; ordrng 1 W11412291 (Drain pump)"

"Outer door glass separating , ordered parts will return; ordrng 1 W10634271 (Outer door glass)"

Found unit displaying F0 E2 code (over suds). Instructed customer to run 2 back to back clean wash cycles with no additional soap or chemicals. Also instructed customer to use much less soap (showed specific amount) on her washes. Job complete. ; saved tckt

Found that units control was no longer making sound. Also customer complaining about irregular cycles. Ordering control and console to fix. ; ordrng 1 W11419171 (Control) and 1 W11614635 (Line filter) and 1 W11478526 (Ui panel)

Cycle unit and found ice. Build up on ice Maker period removed ice and retested. Ice maker now working as designed job completed

Found catch was full and not letting water drain properly cleared out catch and tested unit washer is draining properly job complete

Washer drain hose not connected. Re connect drain hose.test cycle no leaks all ok.

Found unit making loud grinding noise. Removed top. Found belt and pulley ok. Noise coming off screw jammed between tub and door. Removed screw. Tested. No more noise issue. Now working as designed.

Customer stated that the unit will not start. Found drain pump spinning but no water draining. Found blade in pump is broken. Removed and replaced drain pump. Tested all works good at this time

Customer stated that the ice maker stopped working. Removed and replaced ice maker tested all works good at this time.

"Found rattling material hitting compressor during operation, moved material and secured compressor, unit is operating as designed"

"I reinstalled and looped the drain hose, leveled unit, tested and unit is now draining and operating as designed, customer approved repairs and adjustments"

Unit is loud during use. When fans running unit is loud. Found ice block at the Evap fan motor. Removed and replaced fan motor and removed ice block. Tested now working as designed.

Replaced failed valve all tested good

"Freezer door not closing properly, I remolded door gasket with heat gun, also condition the gasket, unit is now closing and operating as designed"

"Freezer LED light was burnt out, replaced all lights and was able to get lights to turn back on. Unit is working properly."

Found capacitor to be making a loud buzzing nosie and is also leaking oil- removed bad one and then installed new pre Id (capacitor) calibration test pass- auto test pass- no errors.

Unit not heating. I found ignitor not glowing. I disassembled dryer and thermostat reset. Tested unit. All tests good.

JB out 4/22/24 Customer states machine will go from start to sense to finish in a matter of a few minutes. Install replacement slider assembly part number W10734521. Cleared stored error codes. Reassembled unit and tested washer with clothing. Unit now operates as designed. no charge to customer.; used 1 W10734521 ( SLIDER) from stock

Loud during the spin at the end of the cycle. Found unit intermittent noise complaint. Found unit with bolt from rotor had fell off. Installed tested. No more issues. Unit now working as designed.

Found bad ice maker replaced ice maker tested unit ice maker is filling and harvesting per design job complete.

"Stuck ice maker not cycling, installed new ice maker cycled and unit is now getting water and operating as designed customer approved repairs and adjustments"

Intermittent noise. Found comes from diffuser. Removed and replaced diffuser. Tested now working as designed

Found bad valve replaced valve tested unit ice maker is harvesting and filling job complete

Found bad suspension. Replaced suspension and tested unit, washer is spinning without knocking noise job complete

Cycled unit and found broken lid strike and broken door latch. Installed new latch and strike retested unit now working as designed job completed

Not draining. Everycycle. Water in tub. Took pics. Removed air gap found clogged w debris. Removed and tested again now draining more debris out. Cleared. Now draining passed diagnostic test. Cx instruct on use and care. Unit now working as designed

Unit shaking excessively in spin. I found weak suspension causing issue. Removed and replaced suspension rods. Tested rods. All tests good.

Needs damper; ordrng 1 W11380595 (Damper)

Need to reschedule for tech line; schdld next appmnt for 4/23 TUE !

Calling to refer to techline and giving cx information on repair tomorrow collected 145.00 service fee via card through iwallet.; schdld next appmnt for 4/23 TUE !

Found that unit slider had failed and also a bolt was caught in the rotor motor. Removed bolts and will be ordering slider. Will install on return visit.; ordrng 1 W10734521 (Slider)

Needs damper; ordrng 1 W11380595 (Damper)

Ran unit for 30 mins and found leak coming from tub seal. Will need to replace tub assembly and will have sump. ; ordrng 1 W11409866 (Tub) and 1 W11416362 (Sump)

Faulty ui giving off false signals. Will order and replace part needed. Cx requesting appt for Friday morning.; ordrng 1 W11387387 (Ui)

Broken plastic tab on latch not allowing lid to lock. Ordering component needed Cx requesting appt for Wednesday. ; ordrng 1 W11513248 (Latch)

"Terrible grinding sound during spin cycle. Worn out teeth on cam assembly, will order components needed.; ordrng 1 W10721967 (Cam) and 1 W11395618 (Cap) and 1 W11513246 (Acu)"

Checked unit found unit compressor. Attempted replacing start device unit will need compressor replaced. Please allow 3 cc; ordrng 1 W10139462 (Compressor) and 1 876765 (Tubekit)

Checked unit found faulty maker. Pre id order wrong part. Ordering part please rs asap; ordrng 1 W11700250 (Ice maker)

Found blower wheel and motor not secure in housing and clamps; ordrng 1 W11234001 (Motor) and 1 661570V (Belt) and 2 WPW10121316 (Clamps)s and 1 W11327190 (Blower wheel)

"Error f9e1 long drain. Reroute for parts.; ordrng 1 W11458345 (pump,water) and 1 W11316246 (Pressure switch)"

"Check temperature on fridge, only top is over freezing where air temp does not drop.call techline.instruct to order Cntrl,and Thirmistor.file 7738939171; ordrng 1 W11566851 (Cntrl elect) and 1 W11645127 (Thirmistor,defuiser)"

Found bad inlet water valve ordering new; ordrng 1 W11127357 (Water inlet)

Found timer knob is broken ordering new ; ordrng 1 W11675852 (Knob)

Customers complain is the unit turns on by itself and just runs and never shuts off so I video on this machine not working correctly order main control board to correct issues order part; ordrng 1 W11608056 (Main board)

Visual and physical inspection plus a functional testing was conducted and found a wash pump that is not longer turning and a dispenser that does not open. Both components are recommended for replacement.; ordrng 1 W11025157 (Wash pump complete) and 1 W11705150 (Dispenser)

"Unit cause of noise was lint and debris in drum, blower wheel housing, found up panel was cracked and needs replacing, ordering W11413566 panel control.; ordrng 1 W11413566 (Panel control)"

"Unit was found leaking from drain hose due to improper connection in extension hose added, and glitchy water valve, also Cx brought up damaged badge,Ordering W11684544 water valve,Nameplate W11178g; ordrng 1 W11684544 (Water valve)"

Matt SR 7738936471; ordrng 1 W11613479 (Wash pump complete)

"Visual and physical inspection plus a Rinse n Spin cycle were conducted to observe unit behavior, and found a restricted water flow and an out of center basket. Replacing inlets and suspension recommended.; ordrng 1 WPLW11168740 (Cold inlet) and 1 WPLW11168743 (Hot inlet) and 1 W11130362 (Suspension)"

"Unit need defrost thermistor and evaporator harness, ordering part.; ordrng 1 WPW10383615 (Thermistor) and 1 W11181209 (Harness)"

"Multiple parts have failed. Drain pump shorted out, drain pump was removed and replaced. Motor and capacitor have shorted out. Parts on order follow up required. They may be more parts damaged,failed or shorted once capacitor and motor are replaced. Parts on order follow up required. ; ordrng 1 W10890624 (Motor) and 1 W11158830 (Capacitor)"

12838211 unit not sensing detergent level properly. Needs sensor and control; ordrng 1 WH04X35078 (Detergent sensor) and 1 WH22X37297 (Control board)

Unit has weak suspension. ; ordrng 1 W11396716 (Suspension)

Unit not spinning or draining clothes properly. Found worn hub and weak suspension. Will need Gearcase and break out agitator; ordrng 1 W11454734 (Gearcase) and 1 W11550891 (Agitator) and 1 W10528947 (Hub)

"Not cooling both sides properly. Torn Gasket frozen evap ordering parts ; rqstng P&A on 2 W10830046 (Gasket)s, ordrng 1 WPW10120827 (Control) and 1 W10196195 (Harness) and 1 WP12729123 (Heater) and 1 W11084235 (Harness)"

F2E2.console is not communicating with the control board. Both need to be replaced.; ordrng 1 W11543994 (Control) and 1 W11478524 (Console)

JB out 4/22/24.Customer states RF INNER BURNER DOES not heat. Tested all burners. Verified all burners DO heat properly including the RF Outer Ring but not the RH INNER BurnerORDERING PARTS UNDER THE FACTORY WARRANTY AT NO CHARGE TO CUSTOMER ; ordrng 1 WB30T10130 (RF BURNER ASSEMBLY) and 1 WB24X25013 (INFINITE SWITCH) and 1 WB24T10022 (INFINITE SWITCH)

"JB out April 22, 2024. Customer states Washington will not start and display message. Please close live. Verified latch failure. Ordering replacement lid latch assembly and control. Covered under manufacture warranty no charge ordering parts. ; ordrng 1 W11614514 (CONTROL) and 1 W11700916 (LATCH)"

Found grinding noise coming from diffuser. Will need to replace. ; schdld next appmnt for 4/25 THU PM

Cycled unit and found bad connection to inlet thermostat. Secured connection retested unit not working as designed job completed.

Cx concerned about leaking issue. Took kick plate off and found dripping coming from valve. Fe secured water connection to valve and fastened down. Tested unit and unit is passing through all cycles with no leaks.

Drain pump shorted out. Drain plum was removed and replaced. Unit is working as intended.

Fixed- found error E valve failure- water not entering wash tub- removed bad one and then installed new one (valve) calibration test pass- auto trst pass- no leaks- no errors- unit working per design- cx ok repair

Cycled unit and found bad fan motor and retested unit now working as designed job completed

Float switch connector damaged keeping it from making good contact with harness and interrupting cycle. Replaced float switch. Dishwasher now working properly.

Cx stated unit doesnt make ice. Found bottom ice maker bail arm obstructed by food items. Cx re arranged and will test ice maker. Top ice maker bin is full demonstrated how to use. Unit working ok

Cycle unit and found bad blower motor. Installed new motor. Job completed.

Ui not responding. Cx not able to change button Removed and replaced ui. Tested now working as designed.

Replaced defective door switch and defrosted freezer.

"Replaced the right front , burner valve , tested operations ok now at this time"

"Removed and replaced latch, unit now working properly"

"I scanned the unit with HQ scanner, found multiple thing , main problem was the lid lock assembly not locking when in spin, I installed and secured new lid latch lock assembly, tested and unit is now operating and locking as designed, cus approved repairs and service"

"Ice maker unplugged, plugged ice maker back and unit is working properly."

Removed and replaced button. Unit now working properly.

Installed new components. Sealed gasket to cabinet. All ops now working as designed.

Cycled unit and found clogged drain filter. Cleared blockage retested unit not working as designed job completed.

Installed igniter and gas valve. Tested unit functions as designed.

Found FC drain iced up. Deiced FC drain w/ steamer. Adjusted/ secured heater to drip tray. Unit is cooling properly at this time. Advised customer to make sure FC door is closed tight. Complete.

"Found RH RC door gasket peeling, magnet coming out. Replaced RH RC door gasket. Heat treated gasket. Advised customer to open RH RC door then LH RC door, close LH RC door then RH RC door. Advised to leave RC doors closed for 4 hours before opening. Reset temps. Advised customer not to block damper vent or edges of shelves for proper air flow and temps. Complete."

F1E1 for hard fault. Failed user interface and main control. Removed and replaced main control and user interface. Ran diagnostic. All tests good.

Cycled unit and found bad thermostat and bad thermal fuse. Installed new thermal fuse and new thermostat. Unit now working as designed job completed

Ice maker stay half way no harvest. Install new ice maker test cycle work water valve good.

Customer stated that the unit was shaking. I removed and replaced suspension rods. All tests good.

Replaced drain pump.ran diagnostic cycle successfully. Washer now working properly.

"Checked the unit the wash pump and motor asm is seized up and no longer running, needs a new one set to repair is $634.80 , declined to repair at this time , paid $145.00 trip charge by card; ordrng 1 W11087376 (pump&motor)"

"F1e2 motor drive over voltage, also unit will start a soak mode after finishing a wash cycle by itself, correcting issue by; ordrng 1 W11478526 (UI panel control) and 1 W11614514 (Control board ACU) and 1 W11195971 (Stator motor)"

"JB out 4/20/24.Customer states refrigerator is not cold at all and refrigerator is cooling but only as much as a refrigerator, not freezing. Ice in storage bin has melted and drip down. Causing water leak. Foods be stored in freezer. Are refrigerated. Food not frozen foods. Upon arrival fied foods have been removed from fresh food section. Found refrigerator section slightly overloaded. Further inspection found evaporator, covered heavily, frosted, indicating defrost problem. Unit is not defrosting. Ran diagnostic test and verified. Defrost sensor is OPEN.Ordering replacement, defrost sensor, defrost sensor, clip, and heater assembly. Customer has been advised to reduce how much food is stored in the freezer to allow for proper air circulation. Advise customer to remove all foods from refrigerator, freezer, unplug unit from electrical supply, leave both doors open to allow for complete defrost for 36 hours. Also to place towels on floor in front of refrigerator and freezer to catch water From melting ice.Customer is stating both he and his wife work and are only available anytime on Saturdays only or anytime during the week after 2:30 PM. Informed customer of request documented but after 2:30 PM is not promised and service call may be on Saturday depending on when parties arrived at ARS.Ordering parts NOTE: Advise, customer refrigerator, and freezer must be completely defrosted for minimum of 36 hours unplugged from electricity and with both doors open prior to service call. If unit is not completely defrosted, it is impossible to install replacement part and service will be delayed. Customer states he will defrost unit for 36 hours with both doors open and the unit unplugged and all foods removed.; ordrng 1 W11546684 (CLIP -THERMISTOR) and 1 WPW10384183 (THERMISTOR-DEFROST) and 1 W11650662 (HEATER ASSEMBLY-DEFROST)"

"All pre diagnosed parts and components have been replaced but, the lid latch got stuck in closed position and I was unable to test functionality of the unit. Replacing latch and possible control unit recommended.; ordrng 1 W11307244 (Latch) and 1 W11170317 (Control unit)"

Unverifiable issue. Power; ordrng 1 WH22X36638 (Control board main) and 1 WH22X35837 (Inverter)