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Local Reviews
for Westlake Village, CA

Appliance Repair Specialist Rated 4.6 out of 5 stars based on 19 customer reviews

Map of Westlake Village, CA

Quick and Friendly




Review of Appliance Repair Specialist

Got the work done quickly and Jesus was very pleasant to work with. It was nice that they could give me a 2 hour appointment window (instead of 4 hours). The only issue was that a replacement part obtained from Whirlpool was dead on arrival, but that was not the repairman's fault.


Map of Westlake Village, CA

Great Service = A+ Technician




Review of Appliance Repair Specialist

Hector was able to fix the burner igniter on my range where two technicians from other companies had not succeeded. In the future, I intend to call your Company first.


Response from Appliance Repair Specialist:

Hello Solange, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.


Map of Westlake Village, CA

Major Fridge & Freezer Repair-Great Service




Review of Appliance Repair Specialist

Jesus Castagnon provided excellent quality service to diagnose problem, order parts & complete repairs.


Response from Appliance Repair Specialist:

Hi Tom,We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.


Map of Westlake Village, CA

Great service




Review of Appliance Repair Specialist

Jesus was very knowledgeable, thorough and courteous. You have a good employee so treat him right!


Map of Westlake Village, CA

Service




Review of Appliance Repair Specialist

Great service


Map of Westlake Village, CA

Great Service




Review of Appliance Repair Specialist

Jesus showed up in a timely manner, was polite, explained the problem and how he would solve it and completed the service quickly! What more could you want?!


Response from Appliance Repair Specialist:

Hi John, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Map of Westlake Village, CA

Great service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hi Sara, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Map of Westlake Village, CA

Great service!




Review of Appliance Repair Specialist

Jesus was wonderful. Very professional and helpful


Map of Westlake Village, CA

perfect




Review of Appliance Repair Specialist

Excellent


Response from Appliance Repair Specialist:

Hi Lance, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Map of Westlake Village, CA

On it




Review of Appliance Repair Specialist

The tech the company sent was on it! He called to tell me he was on the way! He arrived and got right to work! Fixed the problem in 15 minutes and then checked both fridge and freezer to see if we had any other concerns. Very nice man. I would have him back to fix any future issues with all appliance concerns.


Response from Appliance Repair Specialist:

Hello Terry, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Great service




Review of Appliance Repair Specialist

Hector was very knowledgeabe, diagnosed and fixed problem. Good advise on running the wadhing machine too. Thanks


Response from Appliance Repair Specialist:

Hello Sally, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Great service and fast efficient




Review of Appliance Repair Specialist

Will call again when in trouble.


Response from Appliance Repair Specialist:

Hi Trudy, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Hector!


Stephen




Review of Appliance Repair Specialist

Jesus’ service was excellent, however the company’s communication was not


Response from Appliance Repair Specialist:

Hello Stephen, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Jesus!


Great service but expensive parts




Review of Appliance Repair Specialist

Hector was very knowledgeable. Knew his stuff. Ordered the parts. Came back in a week and installed them. Great job thanks


Response from Appliance Repair Specialist:

Hi Mary! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Hector!


Great service




Review of Appliance Repair Specialist

Excellent and knowledgeable repair man


Response from Appliance Repair Specialist:

Hi Stephen! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Jesus!


Borderline Fraud - Horrible Experience




Review of Appliance Repair Specialist

Technician was in my house for 30 seconds before he declared that he had to call Whirlpool Customer Service. Completely downplayed the severity of my issue with the rep on the phone. Refused to tell the whole story or send pictures. Refused to let me speak directly to Customer Service. Clearly bad oven door seals is a known issue, and the tech has been coached to downplay the issue. After a 2 minute conversation, the Customer Service rep declares the issue to be "normal" and refuses to do anything for me. I have stains inside the glass on both oven doors. The control panel gets dripping we every time the oven is used. But apparently these are both "normal" conditions. My 6 month old, $3200 ovens look like they are 10 years old. I've already escalated the issues with Kitchen Aid Customer Service Management and filed a complaint against Appliance Repair Specialists. Horrible. Avoid these people at all costs.


Response from Appliance Repair Specialist:

Hi Michael, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. If you are still having issues with the appliance, please give us a call at 661-587-1300 so we may resolve your problem as soon as possible. We appreciate your time and business.


Horrible




Review of Appliance Repair Specialist

Horrible customer service, late to appointment with no call, didn’t answer phone calls, left on call waiting for 45 minutes, rude, dumb, No skills don’t forget lazy.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


your representative was very knowledgeable friendly and helpful




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hi John, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Aaron!


First Class!




Review of Appliance Repair Specialist

100% recommended. Super organized super smart super prompt. Look forward to working with again.


Response from Appliance Repair Specialist:

Thank you for taking the time to review your experience. We are so glad you were happy with Danny and your repair. We appreciate your business. Great job Danny!


Hector Z.

Hector Z.

DISHWASHER MAYTAG MDB8959SFZ4 "Broken left hand side upper rack rail. Ordered rails:(W11259785) LH, (W11259786) RH.Customer requesting AM service as possible.; ordrng 1 W11259785 (track) and 1 W11259786 (track)"

Near Clippers Cir, Westlake Village, CA 91361
Jesus C.

Jesus C.

DRYER AMANA NED4655EW1 "Customer states that unit is still not heating. Ran unit and placed thermocouple on exhaust vent. Pulled unit out and removed back cover. Checked and tested components. Removed and replaced heater and thermo cutoff. Assembled unit and tested. Unit is now working as design. ; used 1 279816 (THERMAL CUT OFF HI), and 1 279838 (ELEMENT) from stock"

Near Stafford Rd, Westlake Village, CA 91361
Hector Z.

Hector Z.

KITCHEN KITCHENAID KDTE334GPS0

Near Ranchgrove Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER WHIRLPOOL WFW92HEFW0 Washer not running. Checked unit and found an F8E2 code (Dispenser system error).; ordrng 1 W10862190 (dispenser) and 1 WPW10247306 (valve) and 1 WPW10352973 (switch-dis)

Near Ryder Cup Dr, Westlake Village, CA 91362
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED85HEFW2 Customer state that unit is not making ice. Checked unit and found the harness on freezer door wires pinched

Near Crombie Ct, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER MAYTAG MVWC465HW2

Near Outlook Cir, Westlake Village, CA 91362
Aaron  B.

Aaron B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "The lights in the fresh section on the top were out, checked the freezer section light it’s out customer said the top was dim not out , pulled light module in freezer section , lights in the upper section light up installed new freezer module , unit lights up correct in both sections ops normal ; used 1 W11205083 (MODULE ) from stock"

Near W Appalachian Ct, Westlake Village, CA 91362
Jesus C.

Jesus C.

DRYER AMANA NED4655EW1 Customer states that unit is not heating. Checked unit and found the heater working. Placed my vent tester and failed. Went outside and found the outside door restricted. Cleared door vent and reran vent tester. Unit is working as design

Near Stafford Rd, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer states that unit is making to much ice. Checked unit and found the icemaker shut off arm not in place. Place arm back and turned icemaker off. Also customer states that the right side end cap broken. Ordered parts. ; ordrng 1 W10874836 (endcap) and 1 W10874836 (endcap)

Near Tamarack St, Westlake Village, CA 91361
Jesus C.

Jesus C.

DRYER WHIRLPOOL WGD4950HW0 Disconnect appliance and raised top panel. Removed front panel and drum. Replaced coils and assembled unit. Unit is now working as design

Near Bowman Knoll Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

DISHWASHER JENN-AIR JDB9800CWP2 "Replaced upper rack track, (W11259785), and (W11259786). Tested ok."

Near Stoneshead Ct, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT541SZDW00 Customer states that unit is not cooling. Found the duct port clogged. Removed evaporator cover and cleared all ice with steamer. Also found the evaporator motor not working properly. Also sealed both compartments with sealer. Ordering parts. ; ordrng 1 W10916494 (blade-fan) and 1 WP2315539 (motor-evap)

Near Lakeridge Ln, Westlake Village, CA 91361
Jesus C.

Jesus C.

DRYER WHIRLPOOL WGD7300DW2 Removed power from unit and removed UI panel. Installed new control board and UI. Plugged in unit and contol board not responding. Removed panel and reinstalled old control board. Assembled unit and tested. Unit is now working as design

Near S Rim St, Westlake Village, CA 91362
Hector Z.

Hector Z.

DISHWASHER JENN-AIR JDTSS244GP0 "Broken upper rack left hand side rail.Ordered both rails LH (W11259785), and RH (W11259786).; ordrng 1 W11259785 (track) and 1 W11259786 (track)"

Near Mainsail Cir, Westlake Village, CA 91361
Hector Z.

Hector Z.

COOK TOP JENN-AIR JGC7636BP00 "Replaced: Harness light (W10617592), Surface electrode igniter (W10623868), Spark module (WP8190929), Burner head (W10617820), and Burner head cap (W10617817).Tested ok."

Near Silver Spring Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR KITCHENAID KRSF505ESS01

Near Fastwater Ct, Westlake Village, CA 91361
Hector Z.

Hector Z.

DISHWASHER KITCHENAID KDTE334GPS0 "Upon arrival I spoke with the customer regarding date and proof of purchase"

Near Kirsten Lee Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

RANGE KITCHEN AID KGST307BWH2 "Cook top electrodes they don’t stop sparking. Checked all the electrode switches and they working fine, possible malfunction of the spark module or something else energizing the spark module"

Near Twinfoot Ct, Westlake Village, CA 91361
Jesus C.

Jesus C.

DRYER WHIRLPOOL WGD7300DW2 Customer states that unit panel working intermittently. Ran test and found error code. Removed UI and verified connections and are good. Ordering parts.F2-E1. ; ordrng 1 W10802078 (cntrl-elec) and 1 W11123145 (panel-cntl)

Near S Rim St, Westlake Village, CA 91362
Jesus C.

Jesus C.

OVEN KITCHENAID KODE500ESS04 Customer states that unit doors are not lined up. Removed door stop and unit is still not lining up evenly.

Near Twin Lake Ridge, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR KITCHENAID KRSF505ESS01 "Vegetable getting frozen up in the fresh side crispier.Checked unit and found iced up fresh side evaporator due to not going into defrost, checked for air flow restrictions, also check that the evaporator all way in the back, as well tests for the coil (3) way valve.Ordered the evaporator fan scroll, fresh side evaporator cover and the thermistor; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 WPW10387382 (cover-evap)"

Near Fastwater Ct, Westlake Village, CA 91361
Jesus C.

Jesus C.

OVEN KITCHENAID KODE500ESS04 that unit doors are not aligned. Checked unit and there is nothing that could be done to adjust the evenness on doors. Documented with techline and advised for customer to run an seal clean. Unit is working as design. Pull racks put through self clean

Near Twin Lake Ridge, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR JENN-AIR JS42NXFXDE01 Turned unit off and unplugged. Removed UI panel and installed new. Removed cover and installed new control boards. Assembled unit plugged and unit is now working as design.

Near Fairmount Rd, Westlake Village, CA 91362
Jesus C.

Jesus C.

ICEMAKER WHIRLPOOL KUIC18PNZS "Customer states that hose is broken. Checked unit and found the tube. Remove hose and installed new"

Near Hidden Valley Rd, Westlake Village, CA 91361
Jesus C.

Jesus C.

FREEZER WHIRLPOOL WSF26C2EXF01 "Pulled unit out and removed compartment cover. Recovered any refrigerant left on unit and removed compressor, filter dryer. Was assisted on replacing the condenser coils. Installed new coils and solder all connections. Made a coupling for the condenser coil to cabinet line. Pulled vacuum for 20 minutes and recharged unit. Inspected evaporator for frost pattern. Assembled unit and unit is now working as design. Advised customer to give 24 hours for temperature to stabilized."

Near Village Center Rd, Westlake Village, CA 91361
Jesus C.

Jesus C.

DISHWASHER KITCHENAID KDTE334GPS0 Unplugged unit as removed access water. Removed racks and pump motor. Installed new motor and control board. Plugged unit back and ran diagnostics. Unit is now working as design.

Near Country Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL KSC24C8EYB02 Sealed system related problem.

Near Hillsbury Rd, Westlake Village, CA 91361
Hector Z.

Hector Z.

M/W OTR WHIRLPOOL WMH78019HZ0 Microwave intermittently not working. Replaced both interlocks with the micro switches. Tested ok.

Near W Adirondack Ct, Westlake Village, CA 91362
Hector Z.

Hector Z.

REFIRGERATOR KITCHENAID KRSC500ESS01 "Ice maker not producing ice. Checked unit and found iced up ice maker fill tube, due to leaking water valve, also ice maker thermistor unattached from the ice maker try. Replaced both. Tested ok."

Near Lake Harbor Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

LAUNDRY MAYTAG MVWX655DW1 Replaced housing assembly. Tested for leaks. Tested ok.

Near Tanner Ridge Ave, Westlake Village, CA 91362
Jesus C.

Jesus C.

REFIRGERATOR WHIRLPOOL WRS312SNHM00 Customer states that door swing to far out. Checked unit and normal operation on opening. There is no adjustment possible to prevent door from opening as wide as it does. Adjusted the front wheels higher. Unit is working as design.

Near Landsburn Cir, Westlake Village, CA 91361
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4816FW2 "Removed agitator and locking nut. Tilted unit back and removed actuator, motor, capacitor, gearcase. Installed new gearcase and assembled unit. Calibrated unit and passed diagnostics test. Unit is now working as design."

Near Hazelcrest Cir, Westlake Village, CA 91362
Hector Z.

Hector Z.

DISHWASHER KITCHENAID KDTE204GPS0 Contacted customer and the dishwasher is getting replace.

Near Club View Dr, Westlake Village, CA 91362
Jesus C.

Jesus C.

DRYER WHIRPOOL WGD9600TW1

Near Indian Pony Cir, Westlake Village, CA 91362
Hector Z.

Hector Z.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Dishwasher not running. Checked for voltage at the motor plug, 120VAC present. Replaced motor and sump assembly. Tested ok."

Near Sienna Way, Westlake Village, CA 91362
Hector Z.

Hector Z.

WASHER MAYTAG MHW5100DW0 Replaced dispenser assembly and fill valve. Tested for leaks. Tested ok.

Near Benchley Ct, Westlake Village, CA 91361
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF520PADM7 Customer states that unit is noise when open and not working properly. Checked unit and ran diagnostics no codes. Panel is not responding properly. Unplugged unit and removed front panel. Removed UI and installed new. Assembled unit and plugged back in. An auto test and passed. Unit is now woking as design.

Near Landsburn Cir, Westlake Village, CA 91361
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE505W0HS1 Customer states that gasket on unit not staying on. Found the gasket and clips not sating in place. Removed gasket and installed new. Unit up is now woking as design.

Near Landsburn Cir, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR JENN-AIR JS42NXFXDE01 Ordered parts ; ordrng 1 W10785722 (contrl-box) and 1 WPW10184634 (cntrl-elec) and 1 WPW10200659 (cntrl-elec) and 1 WPW10624574 (cntrl-elec)

Near Fairmount Rd, Westlake Village, CA 91362
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 LED lights on both components are not working. Replaced both LED lights and tested ok.

Near Crespi Ln, Westlake Village, CA 91361