Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.


Local Reviews
for Westlake Village, CA

Rated 4.0 out of 5 stars based on 8 customer reviews

Map of Westlake Village, CA

Great service and fast efficient




Will call again when in trouble.


Response from Appliance Repair Specialist:

Hi Trudy, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Hector!


Map of Westlake Village, CA

Stephen




Jesus’ service was excellent, however the company’s communication was not


Response from Appliance Repair Specialist:

Hello Stephen, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Jesus!


Map of Westlake Village, CA

Great service but expensive parts




Hector was very knowledgeable. Knew his stuff. Ordered the parts. Came back in a week and installed them. Great job thanks


Response from Appliance Repair Specialist:

Hi Mary! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Hector!


Map of Westlake Village, CA

Great service




Excellent and knowledgeable repair man


Response from Appliance Repair Specialist:

Hi Stephen! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Jesus!


Map of Westlake Village, CA

Borderline Fraud - Horrible Experience




Technician was in my house for 30 seconds before he declared that he had to call Whirlpool Customer Service. Completely downplayed the severity of my issue with the rep on the phone. Refused to tell the whole story or send pictures. Refused to let me speak directly to Customer Service. Clearly bad oven door seals is a known issue, and the tech has been coached to downplay the issue. After a 2 minute conversation, the Customer Service rep declares the issue to be "normal" and refuses to do anything for me. I have stains inside the glass on both oven doors. The control panel gets dripping we every time the oven is used. But apparently these are both "normal" conditions. My 6 month old, $3200 ovens look like they are 10 years old. I've already escalated the issues with Kitchen Aid Customer Service Management and filed a complaint against Appliance Repair Specialists. Horrible. Avoid these people at all costs.


Response from Appliance Repair Specialist:

Hi Michael, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. If you are still having issues with the appliance, please give us a call at 661-587-1300 so we may resolve your problem as soon as possible. We appreciate your time and business.


Map of Westlake Village, CA

Horrible




Horrible customer service, late to appointment with no call, didn’t answer phone calls, left on call waiting for 45 minutes, rude, dumb, No skills don’t forget lazy.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Westlake Village, CA

your representative was very knowledgeable friendly and helpful





Response from Appliance Repair Specialist:

Hi John, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Aaron!


Map of Westlake Village, CA

First Class!




100% recommended. Super organized super smart super prompt. Look forward to working with again.


Response from Appliance Repair Specialist:

Thank you for taking the time to review your experience. We are so glad you were happy with Danny and your repair. We appreciate your business. Great job Danny!


Aaron  B.

Aaron B.

RANGE WHIRLPOOL WFG505M0BS3 "Replaced the control and and igniter , tested operations unit is working correct at this time"

Near Via Colinas, Westlake Village, CA 91362
Hector Z.

Hector Z.

WASHER WHIRLPOOL WFW92HEFC0 According to the customer washer is doing a very loud noises during the spin cycle.set unit and found no error code. Ran a quick diagnostic test and washer is running without noises. Also ran a quick cycle with a full load. After the 26 minutes of the cycle I was unable to duplicate any type of noises. Unable to verify the complaints. Tested ok.

Near Cheswick Pl, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFIRGERATOR WHIRLPOOL WRS312SNHM00 "Replaced damaged door hinge, door closer, missing door bumper, and thimble cam. Tested ok."

Near Landsburn Cir, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER MAYTAG MGD5500FC1 Dryer turning off on auto sensing cycles. Checked unit and found moisture sensor faulty connection. Repaired connection and tested ok.

Near Shawness Ct, Westlake Village, CA 91362
Hector Z.

Hector Z.

RANGE JENN-AIR JGRP548WP01 "Recheck unit and found damaged wire harness communication. Repaired wire harness, UI still not responding, replacedUI. Tested ok "

Near Hunt Club Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR IKEA ISC23CDEXY02 Replaced ice maker. Tested ok.

Near Via Colinas, Westlake Village, CA 91362
Jesus C.

Jesus C.

ICEMAKER WHIRLPOOL KUIC18PNZS Customer states that unitis making too much ice. Checked unit and found the drain hose bent and not draining. Ordered part. Removed back cover and removed hose. Installed new hose and passed diagnostics. Unit is working as designed.

Near Hidden Valley Rd, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR IKEA ISC23CDEXY02 Ice maker intermittently stop producing ice. Ordered ice maker and reschedule. Customer requesting after noon service.; ordrng 1 WPW10251076 (icemaker)

Near Via Colinas, Westlake Village, CA 91362
Hector Z.

Hector Z.

OVEN KITCHENAID KEBS209BWH00 According to the customer the upper oven started by it self and is over heating. Tested both upper and lower oven and found nothing wrong. Average temperature on the upper oven was 347 deg when the oven was set al 350 deg. Unable to verify the complaints. Tested ok. Is possible that the customer accidentally turn on the upper oven and they forgot cooking utensils with plastic handlers inside the oven.

Near Blue Meadow Ln, Westlake Village, CA 91361
Aaron  B.

Aaron B.

WASHER WHIRLPOOL WTW5000DW2 "Customer received the washer damaged wanted the unit exchanged , delivery said Home Depot was going to contact customer on replacement and never heard back , verified the delivery receipt it said it was delivered damaged , customer is going to get unit exchanged Verified that within the 24 hours customer wanted another washer"

Near Timberridge Ct, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFIRGERATOR WHIRLPOOL KFIV29PCMS03 Customer states that unit freezer not cooling. Checked unit and freezer has warmer temperatures. Ran test 4 and verified that dual valve is working properly. Called techline and advice to installed kit W10878992 and replace freezer thermistor. Ordered parts. Pulled unit out and removed control boar. Installed new board and UI panel. Plugged unit on and pushed back in place. Unit is now working as design.

Near Leaflock Ave, Westlake Village, CA 91361
Aaron  B.

Aaron B.

RANGE WHIRLPOOL WFG505M0BS3 "Tested the unit at 400 degrees unit reached the temp turned off then 5 seconds later kicked back on then off , control is malfunctioning ordered parts ; ordrng 1 W11126814 (CONTROL ) and 1 W11176454 (IGNITER) and 1 WP98014893 (valve-gas)"

Near Via Colinas, Westlake Village, CA 91362
Aaron  B.

Aaron B.

WASHER WHIRLPOOL WTW5000DW2 "Need set as shop job tomorrow to call tech line , closed ; schdld next appmnt for 11/2 FRI !"

Near Timberridge Ct, Westlake Village, CA 91361
Jesus C.

Jesus C.

ICEMAKER WHIRLPOOL KUIC18PNZS Customer states that unitis making too much ice. Checked unit and found the drain hose bent and not draining. Ordered part. Customer paid for call and part $140.72 and will pay for labor $125.00 upon competing work.WPW10493860. $23.93Paid $140.72Labor $125.00 upon completing workAisha ; ordrng 1 WPW10493860 (hose)

Near Hidden Valley Rd, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER WHIRLPOOL WFW9400SZ01 Washer has broken bearings.

Near Elderoak Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER WHIRLPOOL WED9400SW0 Replaced main control. Tested ok.

Near Oakshore Dr, Westlake Village, CA 91361
Aaron  B.

Aaron B.

FREEZER WHIRLPOOL WRF535SMBM00 "Unit freezer door gig line on the bottom is not strait it is letting air in and has accumulated enough ice to the point the door on to wasn’t sealing up and caused the freezer to ice up , cleared off and ordered a new door and gasket to correct the issue ; ordrng 1 12977864SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr))"

Near Triunfo Canyon Rd, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFIRGERATOR WHIRLPOOL KFIV29PCMS03 Customer states that unit freezer not cooling. Checked unit and freezer has warmer temperatures. Ran test 4 and verified that dual valve is working properly. Called techline and advice to installed kit W10878992 and replace freezer thermistor. Ordered parts; ordrng 1 W10316760 (thermistor) and 1 W10878992 (cntrl-elec)

Near Leaflock Ave, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER WHIRLPOOL WED9400SW0 Dryer displaying an F01 code (Main control failure). Ordered control; ordrng 1 WPW10110641 (cntrl-elec)

Near Oakshore Dr, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFIRGERATOR WHIRLPOOL KFIV29PCMS03 Customer states the unit is not cooling. Checked unit in found evaporator in the fresh food section iced up. Remove drawers and remove ice build up. Defrosted evaporator and replaced the thermistor and harness. Ran test 4 on unit and it’s working properly. Assembled unit and placed drawers back in. Unit is working as design. AdrianSr 7723260779

Near Leaflock Ave, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRFF507ESS01 Customer states that unit icemaker not working. Checked unit and found the UI panel not responding. Also found the fresh food section evaporator iced up. The crisper display not working either nor the ice motor. Customer is going to call whirlpool to see if they cover part. Unplugged unit and replaced both control-board and UI. Removed drawers and defrosted ice. Replaced harness with and spiced in new thermistor. Defrosted unit and ran test 4 assembled unit. Unit is now working as designed.

Near Janlor Dr, Westlake Village, CA 91362
Hector Z.

Hector Z.

REFIRGERATOR WHIRLPOOL WRS312SNHM00 Fresh food door when open doesn’t stop. Ordered door hinge and door stopper.; ordrng 1 W10407188 (bumper-dor) and 1 W10900463 (BRACKET DOOR STOP) and 1 W10900464 (THIMBLE CAM) and 1 W10905504 (DOOR CLOSER) and 1 W11097327 (DOOR HINGE)

Near Landsburn Cir, Westlake Village, CA 91361
Hector Z.

Hector Z.

DISHWASHER JENN-AIR JDB9800CWS2 "Object stuck on the drain pump, cleared and tested ok. Bottom rack missing some of the coating.; ordrng 1 W10665650 (dishrack)"

Near Hartglen Ave, Westlake Village, CA 91361
Hector Z.

Hector Z.

RANGE JENN-AIR JGRP548WP01 "Range displaying an F6E6 code (Lost communication UI & AM1)"

Near Hunt Club Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL GX5FHDXVQ00 Replaced both fresh food door gaskets. Tested ok.

Near Lakewood Pl, Westlake Village, CA 91361
Hector Z.

Hector Z.

DISHWASHER KITCHENAID KDTE334GPS0 Replaced both upper rack rails. Tested ok.

Near Kirsten Lee Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

OVEN WHIRLPOOL KEMC377KBL0 Replaced thermal discs. Tested ok.

Near Tanner Ridge Ave, Westlake Village, CA 91362
Jesus C.

Jesus C.

REFIRGERATOR WHIRLPOOL KFIV29PCMS03 Customer states the unit is not cooling. Checked unit in found evaporator in the fresh food section iced up. Remove drawers and remove ice build up. Defrosted evaporator and placed thermistor in the proper place. Ran test 4 on unit and it’s working properly. Assembled unit and placed drawers back in. Unit is working as design. Customer paid for service call $115.00 per credit card.

Near Leaflock Ave, Westlake Village, CA 91361
Hector Z.

Hector Z.

MICROWAVE KITCHENAID KEMS378SSS05 "Checked unit and found nothing wrong with the microwave oven. Unable to verify complaints. Customer paid in full $115.00 for service call with a Bank Of America check, reference #7315."

Near Westcreek Ln, Westlake Village, CA 91362
Hector Z.

Hector Z.

WASHER MAYTAG MVWX655DW1 Washer displaying an F7E1 code (Basket speed fault). Checked unit and found inoperative motor and capacitor.; ordrng 1 W10721967 (drive pulley) and 1 W11158831 (MOTOR CAPACITOR ) and 1 WPW10006487 (motor-drve)

Near Glenbridge Cir, Westlake Village, CA 91361
Hector Z.

Hector Z.

DISHWASHER KITCHENAID KDTE334GPS0 Broken RH side upper rack rail. Ordered both rails (RH/LH) by Service Pointer W11296667 (Upper rack rail separation). S-code #”S22916”.; ordrng 1 W11259785 (LH UPPER RACK RAIL) and 1 W11259786 (RH UPPER RACK RAIL)

Near Kirsten Lee Dr, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Customer states that unit icemaker not working. Checked unit and found the UI panel not responding. Also found the fresh food section evaporator iced up. The crisper display not working either nor the ice motor. Customer is going to call whirlpool to see if they cover part. Note. If customer gets parts covered to order what’s listed. Thank you. Kevin Sr#7723153671 Pointer W11092686c Thermistor W10902214; ordrng 1 W10822606 (motor, 71.70 ), "

Near Janlor Dr, Westlake Village, CA 91362
Hector Z.

Hector Z.

OVEN KITCHENAID KODE500ESS02 Customer has issues with the upper over when is in use because moisture is in between the oven glasses and also in the control panel. Contacted tech line and the technician suggested that is normal specially if the outer surface is colder and this moisture will condensates. SR# 772314468.

Near Waterside Cir, Westlake Village, CA 91362
Hector Z.

Hector Z.

OVEN WHIRLPOOL KEMC377KBL0 "Oven not heating after a self cleaning. Open oven shutdown thermal fuse. Ordered fuse, Customer was charged: Service call, Labor , Thermal fuse (WP9759243) Customer paid in full using a card; ordrng 1 WP9759243 (thrmst-fix)"

Near Tanner Ridge Ave, Westlake Village, CA 91362
Aaron  B.

Aaron B.

jennair refrigerator JUW24FRARS00 checked the pressures low running in a vacuum on the low side -1 high was 120 , pulled evaporator cover checked for dye or a leaking evaporator didn’t find any problems and pulled power to see if pressure equalize they did no restrictions , Ed sent it to product review told me to tell the customer that the manufacture get a hold of them within 48 to 72 hours and to complete call out , put all the parts back cover and put unit back in place , it is unplugged. Complete.

Near Westlake Village, CA
Hector Z.

Hector Z.

MAYTAG DRYER MGDB765FC0 damaged dryer front panel WPW10459661 (PANEL) and toe panel WPW10459664 (TOEPNL) . Replaced both and tested ok.; Job Complete.

Near Timberridge Ct, Westlake Village, CA 91361
Jesus C.

Jesus C.

WHIRLPOOL DRYER WGD92HEFCO Customer states that unit is making a grinding noise. Checked unit and found the idler wheel bad. Gave customer estimate and approved. Removed top panel and remove assembly. Removed drum and replaced dryer kit. Cleaned out lint on unit with vacuum. Assembled unit and tested. Unit is woking as design. used 1 4392067 (DRYER REPAIR KIT)

Near Lakeview Canyon Rd, Westlake Village, CA 91362
Jesus C.

Jesus C.

whirlpool dishwasher KDFE104HPS0 Customer states that unit is not washing dishes. Ran diagnostics and no error codes found. Customer instruct on usage and maintenance. Customer water entering unit is cold. Advices customer to run hot water faucet and the turn unit on. Also to use affresh tablets to condition tub. Unitnis woking as designed.

Near N Valley Dr, Westlake Village, CA 91362
Aaron  B.

Aaron B.

kitchenaid refrigerator KBRC36FTS07 Unable to find anything wrong with the unit turn onto the coldest setting open doors checked out unit was doing 0°F in the freezer section in the first food section I was doing 36°F and unit is working as designed no abnormal noises found after testing; Job complete.

Near Great Smokey Ct, Westlake Village, CA 91362
Aaron  B.

Aaron B.

kitchenaid refrigerator KRFC302ESS00 Unit ice maker is jammed not making ice , ordered parts ; ordrng 1 W10420083 (valve) and 1 W10886931 (icemaker), Replace the icemaker assembly tested operations unit filled up operating normal as of now.

Near Lindengrove St, Westlake Village, CA 91361