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Local Reviews
for Westlake Village, CA

Appliance Repair Specialist Rated 4.7 out of 5 stars based on 37 customer reviews

Map of Westlake Village, CA

Fixed it on second visit




Review of Appliance Repair Specialist

Should have had all the parts on the first visit. Initial visit cost should go towards repair. Ridiculous to pay 115 for nothing. Understand that is the cost if I don't do service with them but it doesn't count even if you do. I would also suggest changing that.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Westlake Village, CA

Mouhebaty




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Westlake Village, CA

Joe gives great service & excellent job!! Greatly appreciated....




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.


Map of Westlake Village, CA

Great




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Map of Westlake Village, CA

Great service.




Review of Appliance Repair Specialist

The microwave was defective, whirlpool offered to replace the appliance and install at no cost to me.


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.


Map of Westlake Village, CA

Nice service




Review of Appliance Repair Specialist

Kept me notice of appointment confirmation and where the repair man was. It was a thoughtful service.


Response from Appliance Repair Specialist:

We are happy you had a great experience with Appliance Repair. Thank you for taking the time to review your service with us, it is pivotal for us to continue giving superior service! Thank you for your time and business.


Map of Westlake Village, CA

Cheryl




Review of Appliance Repair Specialist

Great service. He was efficient and knowledgeable.


Response from Appliance Repair Specialist:

Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair. Hope to work with you in the future!


Map of Westlake Village, CA

Dishwasher repair




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Map of Westlake Village, CA

5 star service from Aaron




Review of Appliance Repair Specialist

Exceptional service from Aaron he did a fantastic job. However the cost of service is too much.


Response from Appliance Repair Specialist:

We are excited to hear that you had a wonderful experience with our technician Aaron! We strive to provide excellent and exceptional service. Thank you for your time and business.


Map of Westlake Village, CA

Great Service




Review of Appliance Repair Specialist

Knew within 5 minutes what the issue was, and fixed it!


Response from Appliance Repair Specialist:

We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.


Great Service




Review of Appliance Repair Specialist

Very happy with the service


Response from Appliance Repair Specialist:

We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.


Problem solved




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.


Great service




Review of Appliance Repair Specialist

There was no service charge. The refrigerator was purchased on Nov.2018 but delivered on December 2018. The first time the water and ice filter was to be changed ,could not remove the old filter(stucked), was replaced by Aaron Bass with the filter I bought already..Now it would be easy to replace the next time,cause the filter comes down as soon as you open the compartment cover of the filter inside the fridge.


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.


Ashraf




Review of Appliance Repair Specialist

Very informative


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.


Erica




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.


Good, thoughtful service.




Review of Appliance Repair Specialist

He took the time and care to check out the freezer and potential problems with the door gasket. With his attention to details, we believe everything is working fine.


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.


Great service




Review of Appliance Repair Specialist

Jesus Castanon is excellent at his job & he always arrives with a smile! His positive attitude in providing excellent customer service is outstanding. He solves the problems & returns in a timely fashion with parts in hand to fix the issues! He’s an asset to the company! Thank you!


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.


Very knowledgeable




Review of Appliance Repair Specialist

Aaron was extremely knowledgeable, personable, and professional.


Quick and Friendly




Review of Appliance Repair Specialist

Got the work done quickly and Jesus was very pleasant to work with. It was nice that they could give me a 2 hour appointment window (instead of 4 hours). The only issue was that a replacement part obtained from Whirlpool was dead on arrival, but that was not the repairman's fault.


Great Service = A+ Technician




Review of Appliance Repair Specialist

Hector was able to fix the burner igniter on my range where two technicians from other companies had not succeeded. In the future, I intend to call your Company first.


Response from Appliance Repair Specialist:

Hello Solange, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.


Major Fridge & Freezer Repair-Great Service




Review of Appliance Repair Specialist

Jesus Castagnon provided excellent quality service to diagnose problem, order parts & complete repairs.


Response from Appliance Repair Specialist:

Hi Tom,We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.


Great service




Review of Appliance Repair Specialist

Jesus was very knowledgeable, thorough and courteous. You have a good employee so treat him right!


Service




Review of Appliance Repair Specialist

Great service


Great Service




Review of Appliance Repair Specialist

Jesus showed up in a timely manner, was polite, explained the problem and how he would solve it and completed the service quickly! What more could you want?!


Response from Appliance Repair Specialist:

Hi John, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Great service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hi Sara, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Great service!




Review of Appliance Repair Specialist

Jesus was wonderful. Very professional and helpful


perfect




Review of Appliance Repair Specialist

Excellent


Response from Appliance Repair Specialist:

Hi Lance, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


On it




Review of Appliance Repair Specialist

The tech the company sent was on it! He called to tell me he was on the way! He arrived and got right to work! Fixed the problem in 15 minutes and then checked both fridge and freezer to see if we had any other concerns. Very nice man. I would have him back to fix any future issues with all appliance concerns.


Response from Appliance Repair Specialist:

Hello Terry, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Great service




Review of Appliance Repair Specialist

Hector was very knowledgeabe, diagnosed and fixed problem. Good advise on running the wadhing machine too. Thanks


Response from Appliance Repair Specialist:

Hello Sally, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Great service and fast efficient




Review of Appliance Repair Specialist

Will call again when in trouble.


Response from Appliance Repair Specialist:

Hi Trudy, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Hector!


Stephen




Review of Appliance Repair Specialist

Jesus’ service was excellent, however the company’s communication was not


Response from Appliance Repair Specialist:

Hello Stephen, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Jesus!


Great service but expensive parts




Review of Appliance Repair Specialist

Hector was very knowledgeable. Knew his stuff. Ordered the parts. Came back in a week and installed them. Great job thanks


Response from Appliance Repair Specialist:

Hi Mary! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Hector!


Great service




Review of Appliance Repair Specialist

Excellent and knowledgeable repair man


Response from Appliance Repair Specialist:

Hi Stephen! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Jesus!


Borderline Fraud - Horrible Experience




Review of Appliance Repair Specialist

Technician was in my house for 30 seconds before he declared that he had to call Whirlpool Customer Service. Completely downplayed the severity of my issue with the rep on the phone. Refused to tell the whole story or send pictures. Refused to let me speak directly to Customer Service. Clearly bad oven door seals is a known issue, and the tech has been coached to downplay the issue. After a 2 minute conversation, the Customer Service rep declares the issue to be "normal" and refuses to do anything for me. I have stains inside the glass on both oven doors. The control panel gets dripping we every time the oven is used. But apparently these are both "normal" conditions. My 6 month old, $3200 ovens look like they are 10 years old. I've already escalated the issues with Kitchen Aid Customer Service Management and filed a complaint against Appliance Repair Specialists. Horrible. Avoid these people at all costs.


Response from Appliance Repair Specialist:

Hi Michael, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. If you are still having issues with the appliance, please give us a call at 661-587-1300 so we may resolve your problem as soon as possible. We appreciate your time and business.


Horrible




Review of Appliance Repair Specialist

Horrible customer service, late to appointment with no call, didn’t answer phone calls, left on call waiting for 45 minutes, rude, dumb, No skills don’t forget lazy.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Aaron  B.

Aaron B.

DRYER WHIRLPOOL WGD5620HW1 "Checked unit was misfiring and glow then out , replaced the igniter gas coil , tested operating ok now unit now heats ok"

Near Three Springs Dr, Westlake Village, CA 91361
Joe M.

Joe M.

OVEN WHIRLPOOL WOD93EC0AE01 Unit ended up only needing the thermal fuse so I’m reducing the price.

Near Evenstar Ave, Westlake Village, CA 91361
Aaron  B.

Aaron B.

WASHER WHIRLPOOL WTW5100VQ2 " the unit water valve dripping in the off position needs to be replaced , replaced the water valve tested ops normal at this time"

Near Rim Crest Cir, Westlake Village, CA 91361
Joe M.

Joe M.

OVEN WHIRLPOOL WOD93EC0AE01 Unit ended up only needing the thermal fuse so I’m reducing the price.

Near Evenstar Ave, Westlake Village, CA 91361
Aaron  B.

Aaron B.

DRYER WHIRLPOOL WGD5620HW1 "Checked unit was misfiring and glow then out , replaced the igniter gas coil , tested operating ok now unit now heats ok"

Near Three Springs Dr, Westlake Village, CA 91361
Joe M.

Joe M.

OVEN WHIRLPOOL WOD93EC0AE01 23.40Wp4449751 74.43Unit needs a rod and a fuse due to them being burnt up by self clean. Ordering parts.; ordrng 1 WPW10545291 (fuse-thrml)

Near Evenstar Ave, Westlake Village, CA 91361
Hector Z.

Hector Z.

MICROWAVE KITCHENAID KOCE507EBS02 Replaced: Inverter Board (W10217711) and Magnetron (W11346197). Tested ok.

Near Grandoaks Dr, Westlake Village, CA 91361
Joe M.

Joe M.

DISHWASHER WHIRLPOOL WDT750SAHB0 Unit will not power on. On inspection found unit had a loose wire in the power supply compartment. Attached wire to unit. Unit is now functioning as designed. Job complete

Near St Andrews Pl, Westlake Village, CA 91362
Hector Z.

Hector Z.

OVEN JENN-AIR JJW2730DS02 Customer was concerned of Oven not working and displaying a F2E1 code (Shorted key. I verify the code and replaced the Control Panel (W11236888). Reprogrammed and tested ok.

Near Briarglen Ave, Westlake Village, CA 91361
Joe M.

Joe M.

DRYER WHIRLPOOL MGD6630HC0 Unit needs new console because it is to damaged to function. Ordering part.; ordrng 1 W11316915 (console)

Near Cheshire Hills Ct, Westlake Village, CA 91361
Joe M.

Joe M.

OVEN KITCHENAID KODE507EWH04 Unit is not powering lights consistently causing unit to flicker lights. Ordering parts.; ordrng 1 W10916777 (swtch-memb) and 1 W11179310 (cntrl-elec)

Near Torchwood Pl, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD8000BW0 Customer was concerned of dryer not heating enough. I checked the unit and I found nothing wrong with the dryer.

Near Pinebluff Pl, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD8000BW0 Customer was complaining of dryer not heating enough. I checked the unit and I found nothing wrong with the dryer. Customer paid in full using check from USbank Reference #200 $115.00

Near Pinebluff Pl, Westlake Village, CA 91361
Hector Z.

Hector Z.

MICROWAVE KITCHENAID KOCE507EBS02 "Customer is concerned of Microwave not working and displaying a F1E5 code (Microwave Oven Inverter error ). I checked the unit, I placed a cup water and I tested the oven, few seconds after that start displaying the F1E5 code. Rescheduled the call for Friday 03/20/20"

Near Grandoaks Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD8000BW0 Customer was concerned of dryer not heating enough. I checked the unit and I found nothing wrong with the dryer.

Near Pinebluff Pl, Westlake Village, CA 91361
Joe M.

Joe M.

MICROWAVE WHIRLPOOL WMH31017HS3 Edward Sr7727343366 Contacted techline and techline seemed applianve unrepairable. Unit needs to be replaced.submitted for exchange review.

Near Lake Harbor Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER WHIRLPOOL WET4124HW0 Customer was complaining of dryer not heating enough. I checked the unit and I found nothing wrong. This Electric Dryer works with 120 VAC. Dryer is cycling and heating normal. Tested ok.

Near Hampshire Rd, Westlake Village, CA 91361
Joe M.

Joe M.

MICROWAVE WHIRLPOOL WMH31017HS3 Edward Sr7727343366 Contacted techline and techline seemed applianve unrepairable. Unit needs to be replaced.submitted for exchange review.

Near Lake Harbor Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER WHIRLPOOL WET4124HW0 Customer was concerned of dryer not heating enough. I checked the unit and I found nothing wrong. This Electric Dryer works with 120 VAC. Dryer is cycling and heating normal. Tested ok.

Near Hampshire Rd, Westlake Village, CA 91361
Joe M.

Joe M.

DISHWASHER WHIRLPOOL WDT750SAHB0 Unit would not run due to the control boards not supplying power. After replacing control boards unit began to function as designed. Job complete.

Near St Andrews Pl, Westlake Village, CA 91362
Joe M.

Joe M.

DRYER WHIRLPOOL WGD8500DC4 Units console was missing Dacia. Ordering facia.; ordrng 1 W11158455 (panel-cntl)

Near Sorrelwood Ct, Westlake Village, CA 91361
Joe M.

Joe M.

DRYER WHIRLPOOL WGD8500DC4 Units has a f2e1 error code meaning that it needs a control board. Ordering part.; ordrng 1 W11116871 (console)

Near Sorrelwood Ct, Westlake Village, CA 91361
Aaron  B.

Aaron B.

WASHER WHIRLPOOL WFW6620HW0 "* dripping water valve , replaced tested operations , found there was hair and debris in the inner glass and boot ridge Advise the customer to maintain that and wipe it down on a regular basis to keep in minimize dripping from the front other than that unit is operating OK at this time"

Near W Sierra Dr, Westlake Village, CA 91362
Aaron  B.

Aaron B.

DRYER WHIRLPOOL WGD6620HW0 Unit is very noisy and clanking and vibrating really loud checked operations found that the blower housing is probably the cars with the motor mount vibrating and causing a lot of noise ordered parts to correct issue; ordrng 1 W11086656 (motor-drve) and 1 W11401018 (SEAL KIT ) and 3 WP681414 (screw)s and 1 WP697772 (blower wheel) and 1 WPW10211911 (housing) and 1 WPW10242878 (base)

Near W Sierra Dr, Westlake Village, CA 91362
Joe M.

Joe M.

WASHER WHIRLPOOL WTW5000DW2 Machine was not powering due to control not functioning correctly. Replaced control unit is now functioning as designed. Job complete.

Near S Westlake Blvd, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD8620HW0 "Replaced: Electronic Control (W11350216), and Console (W1131447). Tested ok."

Near Mariner Cir, Westlake Village, CA 91361
Aaron  B.

Aaron B.

WASHER WHIRLPOOL WFW5620HW0 "Sr#7727123032 Andrew Checked operations called tech line Andrew said too much volume of water entering the dispenser , with the house valves slowed the volume down tested multiple times unit not leaking from the dispenser anymore operating ok at this time"

Near Hillsbury Rd, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER AMANA NED4655EW1 Customer was concerned of dryer not heating. I checked the unit and I found an open Thermal Cut-Off (279816). Tested ok. Advised the customer to keep the vent clean.

Near Stafford Rd, Westlake Village, CA 91361
Hector Z.

Hector Z.

COOKTOP JENN-AIR JGD3430GS00 "Replaced Spark Module (WPW10475147), and Harness Wire with the Electrodes (Supply by the customer (Manufacture sends to the customer)). Tested ok."

Near Three Springs Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR KITCHENAID KFIS29PBMS00 "Customer states fresh food compartment not cooling enough. I checked the unit and I found an Iced Up Fresh Food Compartment Evaporator. I spoke with the customer, unit with multiples repairs, advised customer that after the repair is possible that the same problem can occur again depending in the levels of moisture in the air. The management company will contact the owner for a possible replacement of the unit.."

Near Wimbledon Cir, Westlake Village, CA 91361
Joe M.

Joe M.

REFIRGERATOR KITCHENAID KRFC704FPS03 Replaced parts but unit still needs a water pad. Ordering parts.; ordrng 1 W11251709 (pad)

Near Thorncroft Ct, Westlake Village, CA 91361
Aaron  B.

Aaron B.

M/W OTR WHIRLPOOL WMHA9019HZ1 Replace the door tested operations unit is working as designed assisted customer and setting up the Wi-Fi so the customer can use the unit remotely with their phone

Near W Sierra Dr, Westlake Village, CA 91362
Aaron  B.

Aaron B.

OVEN WHIRLPOOL KEBC247VSS "No model or serial# unit problem is the unit is till busted from the self clean that busted the outer door glass , the light switch is busted in the lower oven and customer thought popping out the switch will allow the unit to heat in the lower oven which is not the case the unit high limit is bad and there is NO WAY TO FIX THE OVEN WITHOUT A CORRECT MODEL OR SERIAL # , THE TAG IS MISSING per the manufacturer therefore the unit is NOT REPAIRABLE"

Near Oak Grove Pl, Westlake Village, CA 91362
Hector Z.

Hector Z.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Customer concerned of dishwasher not draining. I checked the unit and I found a faulty drain pump connector. Adjusted the connector and ran a complete diagnostic test. Tested ok.

Near E Hillcrest Dr, Westlake Village, CA 91362
Aaron  B.

Aaron B.

WASHER WHIRLPOOL WFW92HEFW0 Replaced the main board tested operations unit now fills correct at this time no more codes

Near Clydesdale Cir, Westlake Village, CA 91362
Hector Z.

Hector Z.

REFIRGERATOR WHIRLPOOL KRFC704FPS03 "Customer Was concerned of fresh food compartment not cooling enough. I checked Food temperature and it was 36*F with the set temperature at 35*F, also found a plastics package blocking the bottom intake air. Found nothing wrong with the refrigerator. Tested ok."

Near Willowgreen Ct, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD8620HW0 "Customer concerned of dryer has no display. I checked the unit and is unresponsive, 120VAC present at the control. Ordered : Console (W11367339), and Electronic Control (W11350216).; ordrng 1 W11350216 (ELECTRONIC CONTROL ) and 1 W11367339 (CONSOLE )"

Near Mariner Cir, Westlake Village, CA 91361
Aaron  B.

Aaron B.

WASHER WHIRLPOOL WFW92HEFW0 "Checked the unit codes F3 E1 the control is reading an out of range pressure switch , replaced the switch retested in diagnostics , unit is not reading the new switch ether , needs main board asm as well ordered parts; 1 W11201293 (cntrl-elec)"

Near Clydesdale Cir, Westlake Village, CA 91362
Joe M.

Joe M.

WASHER MAYTAG MHW6630HC0 Replaced water valves unit is now functioning as designed.

Near Cheshire Hills Ct, Westlake Village, CA 91361
Joe M.

Joe M.

RANGE KITCHENAID KDRS463VSS04 Control came in defective. Will return with new board.; ordrng 1 WPW10298119 (cntrl-elec)

Near Shadow Brook Ln, Westlake Village, CA 91361