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Local Reviews
for Westlake Village, CA

Rated 4.2 out of 5 stars based on 10 customer reviews

Map of Westlake Village, CA

On it




The tech the company sent was on it! He called to tell me he was on the way! He arrived and got right to work! Fixed the problem in 15 minutes and then checked both fridge and freezer to see if we had any other concerns. Very nice man. I would have him back to fix any future issues with all appliance concerns.


Response from Appliance Repair Specialist:

Hello Terry, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Map of Westlake Village, CA

Great service




Hector was very knowledgeabe, diagnosed and fixed problem. Good advise on running the wadhing machine too. Thanks


Response from Appliance Repair Specialist:

Hello Sally, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Map of Westlake Village, CA

Great service and fast efficient




Will call again when in trouble.


Response from Appliance Repair Specialist:

Hi Trudy, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Hector!


Map of Westlake Village, CA

Stephen




Jesus’ service was excellent, however the company’s communication was not


Response from Appliance Repair Specialist:

Hello Stephen, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Jesus!


Map of Westlake Village, CA

Great service but expensive parts




Hector was very knowledgeable. Knew his stuff. Ordered the parts. Came back in a week and installed them. Great job thanks


Response from Appliance Repair Specialist:

Hi Mary! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Hector!


Map of Westlake Village, CA

Great service




Excellent and knowledgeable repair man


Response from Appliance Repair Specialist:

Hi Stephen! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Jesus!


Map of Westlake Village, CA

Borderline Fraud - Horrible Experience




Technician was in my house for 30 seconds before he declared that he had to call Whirlpool Customer Service. Completely downplayed the severity of my issue with the rep on the phone. Refused to tell the whole story or send pictures. Refused to let me speak directly to Customer Service. Clearly bad oven door seals is a known issue, and the tech has been coached to downplay the issue. After a 2 minute conversation, the Customer Service rep declares the issue to be "normal" and refuses to do anything for me. I have stains inside the glass on both oven doors. The control panel gets dripping we every time the oven is used. But apparently these are both "normal" conditions. My 6 month old, $3200 ovens look like they are 10 years old. I've already escalated the issues with Kitchen Aid Customer Service Management and filed a complaint against Appliance Repair Specialists. Horrible. Avoid these people at all costs.


Response from Appliance Repair Specialist:

Hi Michael, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. If you are still having issues with the appliance, please give us a call at 661-587-1300 so we may resolve your problem as soon as possible. We appreciate your time and business.


Map of Westlake Village, CA

Horrible




Horrible customer service, late to appointment with no call, didn’t answer phone calls, left on call waiting for 45 minutes, rude, dumb, No skills don’t forget lazy.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Westlake Village, CA

your representative was very knowledgeable friendly and helpful





Response from Appliance Repair Specialist:

Hi John, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Aaron!


Map of Westlake Village, CA

First Class!




100% recommended. Super organized super smart super prompt. Look forward to working with again.


Response from Appliance Repair Specialist:

Thank you for taking the time to review your experience. We are so glad you were happy with Danny and your repair. We appreciate your business. Great job Danny!


Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 "Pulled unit out and removed control cover, control board. Installed new worst and plugged unit back in. Unit is now working as designed. Also installed new filter for customer."

Near Henley Ct, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRSF505EWH01 "Customer states that unit door not closing properly. Checked unit and found the right side door bin hitting on crisper drawer,not allowing full closure. Removed bin and placed higher. Unit is now working as design."

Near Medicine Bow Ct, Westlake Village, CA 91362
Hector Z.

Hector Z.

DRYER MAYTAG MGDB765FW0 Dryer taking too long to dry. Checked unit and found restricted air vent. Adjusted and tested ok.

Near E Hillcrest Dr, Westlake Village, CA 91362
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY7

Near Henley Ct, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD85HEFW0 Dryer not heating. Checked unit and found open thermal fuse. Replaced and tested ok.; used 1 WP3392519 (THERMAL FUSE) from stock

Near Tamarack St, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER MAYTAG MHW3505FW0

Near W Sierra Dr, Westlake Village, CA 91362
Hector Z.

Hector Z.

DRYER WHIRLPOOL SDG405DAWW

Near Candlecrest Dr, Westlake Village, CA 91362
Hector Z.

Hector Z.

DRYER WHIRLPOOL WED85HEFC2 Checked unit and found no issues. Instructed customer about how to use the different cycles. Tested ok.

Near Outlook Cir, Westlake Village, CA 91362
Hector Z.

Hector Z.

OVEN WHIRLPOOL GNC275 Customer cancel the call at the door.

Near Three Springs Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER MAYTAG MVWC565FW1 Set unit in diagnostic and found no error codes. Tested unit in automatic/manual test. Tested ok.

Near Beachfront Ln, Westlake Village, CA 91361
Aaron  B.

Aaron B.

MICROWAVE JENN-AIR JMW3430WP02 Installed main board unit still not functioning correctly went through diagnostics and the programming is missing

Near Waterside Ln, Westlake Village, CA 91361
Aaron  B.

Aaron B.

DISHWASHER KITCHENAID KDPE234GPS0 Customer states the unitwill not drain. advised customer they need 120° a minimum of hot water port to wash and dry it correctly tested the water is hot as it would get was 114° advise the customer to turn up the temperature in the unit should wash and dry correctly after that

Near Ravensbury St, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL KSC23C8EYY02 Ice maker not working. Checked unit and found broken neutral wire inside the freezer door. Customer contacting KitchenAid to see if they can grant the door. Service call good for 30 days.

Near Knollcrest Pl, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW5000DW1 Replaced lid lock assembly and water valve. Ran a diagnostic test. Tested ok.

Near Meadow Oak Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL KSC23C8EYY02

Near Knollcrest Pl, Westlake Village, CA 91361
Aaron  B.

Aaron B.

MICROWAVE JENN-AIR JMW3430WP02

Near Waterside Ln, Westlake Village, CA 91361
Aaron  B.

Aaron B.

DRYER MAYTAG MGDC400BW0 "Checked operations unit not heating , checked operations open thermal fuse , replaced tested operations normal at this time ; used 1 WP3392519 (THERMAL FUSE) from stock"

Near Oakshore Dr, Westlake Village, CA 91361
Aaron  B.

Aaron B.

FREEZER WHIRLPOOL WRF535SMBM00 "Replaced the freezer door, unit now seals up operating normal now"

Near Triunfo Canyon Rd, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW5000DW1 "Washer displaying an F8E2 code (Long fill), and a F5E2 code (Lid lock fault). Checked unit and found open cold water solenoid, and lid lock not closing.; ordrng 1 W10838613 (lid lock assembly) and 1 W11210459 (WATER VALVE)"

Near Meadow Oak Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

M/W OTR KITCHENAID KMLS311HSS1 Microwave dead. Checked unit and found open 20Amp fuse due to malfunction of the interlock/micro switches mechanism; ordrng 1 W11213912 (SWITCH ASSEMBLY INTERLOCK )

Near Misty Creek Rd, Westlake Village, CA 91362
Hector Z.

Hector Z.

REFIRGERATOR WHIRLPOOL WRS312SNHM00 "Readjusted refrigerator doors unable to lift them any more, looks like the floor is in angle that make the refrigerator tilt to the front. Tested ok."

Near Landsburn Cir, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER MAYTAG MHW8200FW0 "Washer doesn’t finish the cycle when the customer is washing a rug. Contacted tech line and he suggested to the customer that is better if she take the rugs to a commercial laundromat, but if she gonna do it at home she is supposed to do (3) or more at the time to help balance the load. Found nothing wrong with this unit."

Near Foxfield Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

DISHWASHER JENN-AIR JDB9800CWS2 "Replaced lower rack, tracks and inner rack parts. Tested ok."

Near Hartglen Ave, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW7500GC0 Ran a diagnostic test and found an F3E1 code (Pressure system fault). Checked unit and found clogged pressure switch hose. Cleared hose and ran a quick diagnostic test.tested ok.

Near Starwood Ct, Westlake Village, CA 91362
Hector Z.

Hector Z.

COMPACTOR WHIRLPOOL XXXXXXXX Trash compactor not running. Checked unit and found stuck motor.

Near Pathfinder Ave, Westlake Village, CA 91362
Hector Z.

Hector Z.

DISHWASHER KITCHENAID KDTE334GPS0 Broken RH side upper rack rail. Ordered both rails (RH/LH) by Service Pointer W11296667 (Upper rack rail separation). S-code #”S22916”.; ordrng 1 W11259785 (LH UPPER RACK RAIL) and 1 W11259786 (RH UPPER RACK RAIL)

Near Kirsten Lee Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

OVEN WHIRLPOOL WGG745S0FS02 Replaced grate kit. Tested ok.

Near Fall River Cir, Westlake Village, CA 91362
Aaron  B.

Aaron B.

REFRIGERATOR JENN-AIR JS42NXFXDE01 "Needs 8 call count checked operations unit is not cooling at all compressor and fan motors are running room temps in both sections, compressor is abnormally loud needs new compressor and explore to see if there are leaks and needs uv drier ordered parts going to need a 8 call count to do the repair right Called tech line Adrian SR#7723545070 ; ordrng 2 W10388653 (tube)s and 1 W10890886 (heater-pan) and 1 W11103181 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10427992 (evaporator)"

Near Fairmount Rd, Westlake Village, CA 91362
Hector Z.

Hector Z.

OVEN WHIRLPOOL WGG745S0FS02 Broken left hand side grate.; ordrng 1 W11100923 (grate-kit)

Near Fall River Cir, Westlake Village, CA 91362
Hector Z.

Hector Z.

DRYER MAYTAG MGD5500FW1 "Air duct assembly start to get discoloration due to heat, instructed to the customer that this is a normal process. Tested ok."

Near Northlake Cir, Westlake Village, CA 91361
Aaron  B.

Aaron B.

RANGE WHIRLPOOL WFG505M0BS3 "Replaced the control and and igniter , tested operations unit is working correct at this time"

Near Via Colinas, Westlake Village, CA 91362
Hector Z.

Hector Z.

WASHER WHIRLPOOL WFW92HEFC0 According to the customer washer is doing a very loud noises during the spin cycle.set unit and found no error code. Ran a quick diagnostic test and washer is running without noises. Also ran a quick cycle with a full load. After the 26 minutes of the cycle I was unable to duplicate any type of noises. Unable to verify the complaints. Tested ok.

Near Cheswick Pl, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFIRGERATOR WHIRLPOOL WRS312SNHM00 "Replaced damaged door hinge, door closer, missing door bumper, and thimble cam. Tested ok."

Near Landsburn Cir, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER MAYTAG MGD5500FC1 Dryer turning off on auto sensing cycles. Checked unit and found moisture sensor faulty connection. Repaired connection and tested ok.

Near Shawness Ct, Westlake Village, CA 91362
Hector Z.

Hector Z.

RANGE JENN-AIR JGRP548WP01 "Recheck unit and found damaged wire harness communication. Repaired wire harness, UI still not responding, replacedUI. Tested ok "

Near Hunt Club Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR IKEA ISC23CDEXY02 Replaced ice maker. Tested ok.

Near Via Colinas, Westlake Village, CA 91362
Jesus C.

Jesus C.

ICEMAKER WHIRLPOOL KUIC18PNZS Customer states that unitis making too much ice. Checked unit and found the drain hose bent and not draining. Ordered part. Removed back cover and removed hose. Installed new hose and passed diagnostics. Unit is working as designed.

Near Hidden Valley Rd, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR IKEA ISC23CDEXY02 Ice maker intermittently stop producing ice. Ordered ice maker and reschedule. Customer requesting after noon service.; ordrng 1 WPW10251076 (icemaker)

Near Via Colinas, Westlake Village, CA 91362
Hector Z.

Hector Z.

OVEN KITCHENAID KEBS209BWH00 According to the customer the upper oven started by it self and is over heating. Tested both upper and lower oven and found nothing wrong. Average temperature on the upper oven was 347 deg when the oven was set al 350 deg. Unable to verify the complaints. Tested ok. Is possible that the customer accidentally turn on the upper oven and they forgot cooking utensils with plastic handlers inside the oven.

Near Blue Meadow Ln, Westlake Village, CA 91361
Aaron  B.

Aaron B.

WASHER WHIRLPOOL WTW5000DW2 "Customer received the washer damaged wanted the unit exchanged , delivery said Home Depot was going to contact customer on replacement and never heard back , verified the delivery receipt it said it was delivered damaged , customer is going to get unit exchanged Verified that within the 24 hours customer wanted another washer"

Near Timberridge Ct, Westlake Village, CA 91361