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Local Reviews
for Westlake Village, CA

Rated 4.4 out of 5 stars based on 14 customer reviews

Map of Westlake Village, CA

Great Service




Jesus showed up in a timely manner, was polite, explained the problem and how he would solve it and completed the service quickly! What more could you want?!


Response from Appliance Repair Specialist:

Hi John, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Map of Westlake Village, CA

Great service





Response from Appliance Repair Specialist:

Hi Sara, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Map of Westlake Village, CA

Great service!




Jesus was wonderful. Very professional and helpful


Map of Westlake Village, CA

perfect




Excellent


Response from Appliance Repair Specialist:

Hi Lance, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Map of Westlake Village, CA

On it




The tech the company sent was on it! He called to tell me he was on the way! He arrived and got right to work! Fixed the problem in 15 minutes and then checked both fridge and freezer to see if we had any other concerns. Very nice man. I would have him back to fix any future issues with all appliance concerns.


Response from Appliance Repair Specialist:

Hello Terry, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Map of Westlake Village, CA

Great service




Hector was very knowledgeabe, diagnosed and fixed problem. Good advise on running the wadhing machine too. Thanks


Response from Appliance Repair Specialist:

Hello Sally, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Map of Westlake Village, CA

Great service and fast efficient




Will call again when in trouble.


Response from Appliance Repair Specialist:

Hi Trudy, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Hector!


Map of Westlake Village, CA

Stephen




Jesus’ service was excellent, however the company’s communication was not


Response from Appliance Repair Specialist:

Hello Stephen, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Jesus!


Map of Westlake Village, CA

Great service but expensive parts




Hector was very knowledgeable. Knew his stuff. Ordered the parts. Came back in a week and installed them. Great job thanks


Response from Appliance Repair Specialist:

Hi Mary! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Hector!


Map of Westlake Village, CA

Great service




Excellent and knowledgeable repair man


Response from Appliance Repair Specialist:

Hi Stephen! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Jesus!


Borderline Fraud - Horrible Experience




Technician was in my house for 30 seconds before he declared that he had to call Whirlpool Customer Service. Completely downplayed the severity of my issue with the rep on the phone. Refused to tell the whole story or send pictures. Refused to let me speak directly to Customer Service. Clearly bad oven door seals is a known issue, and the tech has been coached to downplay the issue. After a 2 minute conversation, the Customer Service rep declares the issue to be "normal" and refuses to do anything for me. I have stains inside the glass on both oven doors. The control panel gets dripping we every time the oven is used. But apparently these are both "normal" conditions. My 6 month old, $3200 ovens look like they are 10 years old. I've already escalated the issues with Kitchen Aid Customer Service Management and filed a complaint against Appliance Repair Specialists. Horrible. Avoid these people at all costs.


Response from Appliance Repair Specialist:

Hi Michael, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. If you are still having issues with the appliance, please give us a call at 661-587-1300 so we may resolve your problem as soon as possible. We appreciate your time and business.


Horrible




Horrible customer service, late to appointment with no call, didn’t answer phone calls, left on call waiting for 45 minutes, rude, dumb, No skills don’t forget lazy.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


your representative was very knowledgeable friendly and helpful





Response from Appliance Repair Specialist:

Hi John, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Aaron!


First Class!




100% recommended. Super organized super smart super prompt. Look forward to working with again.


Response from Appliance Repair Specialist:

Thank you for taking the time to review your experience. We are so glad you were happy with Danny and your repair. We appreciate your business. Great job Danny!


Jesus C.

Jesus C.

WASHER MAYTAG MVWB865GW0 "Customer states that unit doesn’t fill. Ran test and found several error codes. Per tech sheet test 7 on pg. 19 replace control board. Unplugged unit and removed UI panel. Removed control board and installed new control. Calibrated unit and ran auto test. Unit is now working as design. F9-E2. Water ring Detected, pump drive system problem F0-E3 overload F0-E5 Off balanced load F2-E1. Stuck button"

Near W Stafford Rd, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR JENN-AIR JS42NXFXDE01

Near Fairmount Rd, Westlake Village, CA 91362
Jesus C.

Jesus C.

M/W OTR JENN-AIR JMV8208CS1 Customer states that unit has door error code. Removed power and removed vent and panel. Removed interlocks and installed new. Assembled unit and rested. Unit is now working as design.

Near Willsbrook Ct, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER MAYTAG MHW5100DW0 Stuck detergent dispenser and slow cold water fill. Ordered both parts and rescheduled.; ordrng 1 W10575334 (DETERGENT DISPENSER ) and 1 W10599356 (WATER VALVE)

Near Benchley Ct, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KSSC42FTS03 Customer states that unit is making chirping noise. Checked unit and found the control board relay switching on and off.; ordrng 1 W10801766 (cntrl-elec) and 1 W10822580 (motor-evap)

Near Southern Hills Pl, Westlake Village, CA 91362
Jesus C.

Jesus C.

MICROWAVE JENN-AIR JMW2430DP01 Turned power off and pulled unit out. Removed panel and replaced control board. Turned power back on and tested unit. Placed unit back in cabinet and assembled. Unit is now working as design.

Near Canyon Ridge Dr, Westlake Village, CA 91361
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG540H0ES1

Near E Sierra Dr, Westlake Village, CA 91362
Jesus C.

Jesus C.

OVEN JENN-AIR JJW2827DS02

Near Rainfield Ave, Westlake Village, CA 91362
Jesus C.

Jesus C.

DRYER WHIRLPOOL WGD9400SW1

Near Waterside Cir, Westlake Village, CA 91362
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG505M0BS3 Customer states that unit is not heating. Checked unit and removed burner cover. Placed amp meter on ignitor and only getting 2.5 amps. Pulled unit out and replaced parts. Assembled unit and tested. Unit is now heating and working as design.

Near Via Colinas, Westlake Village, CA 91362
Jesus C.

Jesus C.

MICROWAVE JENN-AIR JMW2430DP01

Near Canyon Ridge Dr, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 Pulled unit out and replace drain kit. Turned unit off and removed freezer door and racks. Removed all ice and defrosted ice build up on drain section. Assembled unit and tested. Unit is working as design.

Near Henley Ct, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 Customer states that unit is accumulating water on freezer side. Checked unit and found the duct bill clogged. Ordered part.

Near Henley Ct, Westlake Village, CA 91361
Aaron  B.

Aaron B.

REFRIGERATOR KITCHENAID KSC24C8EYY02 "Replaced the fresh evaporator thermistor and fan assembly , main board and u I board , tested unit and set the controls ops will go back to normal after unit is defrosted"

Near Janlor Dr, Westlake Village, CA 91362
Hector Z.

Hector Z.

DISHWASHER KITCHENAID KDTE204GPS0 According to the customer the dishwasher was leaking through the left bottom corner. Removed Access panel and ran a normal cycle. Unable to see any leak. Tested ok.

Near Club View Dr, Westlake Village, CA 91362
Jesus C.

Jesus C.

DISHWASHER KITCHENAID KDTE204GPS0 Removed drawers and any water left over. Removed drain hose and drain pump. Removed motor and installed new motor. Assembled unit and ran diagnostics. Unit passed and is now working as design.

Near Club View Dr, Westlake Village, CA 91362
Jesus C.

Jesus C.

DISHWASHER KITCHENAID KDTE204GPS0 Customer states that unit is not working. Checked unit and found several error codes. Removed diagnostics and motor is not working. Removed connector and have 115 vac. Need to replace the motor. Ordering parts. 4-37-1; ordrng 1 W11124384 (PUMP & MOTOR)

Near Club View Dr, Westlake Village, CA 91362
Hector Z.

Hector Z.

WASHER MAYTAG MHW5100DW0 Ordered and rescheduled.; ordrng 1 W10575334 (disp.drawer assembly)

Near Benchley Ct, Westlake Village, CA 91361
Aaron  B.

Aaron B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Checked unit water was not coming out the front , removed the filter turned back on , water filter was not seated all the way unit now works as designed ops normal now"

Near W Appalachian Ct, Westlake Village, CA 91362
Hector Z.

Hector Z.

MICROWAVE KITCHENAID KEMS378SSS05 Customer canceled the call by phone. They will call back if they still need service.

Near Westcreek Ln, Westlake Village, CA 91362
Jesus C.

Jesus C.

MICROWAVE JENN-AIR JMW2430DP01 "Customer states that unit microwave giving error code. Checked unit and unit is not working. Turned off breaker and pulled unit out 6-8 inches to service and replace board. Removed UI panel and appliance manager, installed new part and assembled. Turned power back on and ran microwave. Placed cup of water and unit still giving out same error code. Ordering UI panel.F6-E8. Lost communication contactKirtSr#7724159945P1 blue to ground 120 vacP4 to ground 120 vac; ordrng 1 W11201158 (PNL-CNTRL)"

Near Canyon Ridge Dr, Westlake Village, CA 91361
Aaron  B.

Aaron B.

REFRIGERATOR KITCHENAID KSC24C8EYY02 "Unit is iced over , after multiple power outages , the unit froze over the fresh evaporator , need new thermistor and UI board main board , deli drawer face is broken ordered parts ; ordeng 1 W10316760 (thermistor) and 1 WPW10235503 (cntrl-elec) and 1 WPW10623105 (cntrl-elec)"

Near Janlor Dr, Westlake Village, CA 91362
Aaron  B.

Aaron B.

REFRIGERATOR WHIRLPOOL KRSC503ESS00

Near Tam Oshanter Dr, Westlake Village, CA 91362
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL KDTE304GPS0 Customer states that unit is leaving water on unit. Ran diagnostic and no error codes found. Diagnostics passed. Customer not using rinse aid. Customer instruct on usage and maintenance. Unit is working as design.

Near Westview Ct, Westlake Village, CA 91362
Hector Z.

Hector Z.

OVEN JENN-AIR JJW2827DS02 "Unit displaying an F2E1 code (Stuck/Shorted key pad). Replaced control panel. At the time of program the new User Interface to accept the model number the User Interface don’t was accepting commands to scroll down to the right model. Contacted the tech line and after try to change the model number though the diagnostic mode there is no way to do it. He suggested to unplug the User Interface from the control and reconnected again, but still not accepting the command. I contacted the tech line again and the technician contacted the engineer department and they said that in old models all that you have to do was to remove the battery out of the User Interface to resetting, but not in this one, looks like the control took possession of the new User Interface. Tech line suggested at this point to order a new User Interface.; ordrng 1 W11236899 (CONSOLE )"

Near Rainfield Ave, Westlake Village, CA 91362
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Freezer and fresh food doors too low leaving a gap. Raised both doors, also tilt unit to the back, refrigerator located in the garage and floor is not flat. Tested ok."

Near Three Springs Dr, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER WHIRLPOOL WFW9600TW01 "Washer leaking. Checked unit and found damaged bellow and also worn out bearing. Customer paid in full $115.00 service call using a from PACIFIC WESTERN BANK, reference #5624."

Near River Farm Dr, Westlake Village, CA 91361
Aaron  B.

Aaron B.

MICROWAVE JENN-AIR JMW3430WP02 Replaced the oven appliance manager and panel control tested operations normal at this time

Near Waterside Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

REFRIGERATOR KITCHENAID KRSC503ESS00 "Freezer door gasket out of adjustment, also ff door Bottom hinge out of adjustment, grille (Kick plate). Adjusted both doors and ordered grille. Tested ok"

Near Beachlake Ln, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER MAYTAG MHW3505FW0 Replaced appliance manager control. Ran a quick diagnostic test. Tested ok.

Near W Sierra Dr, Westlake Village, CA 91362
Hector Z.

Hector Z.

OVEN JENN-AIR JJW9830DDP Replaced control and adjusted lower oven door handle. Tested ok.

Near Sailview Ln, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY7 "Pulled unit out and removed control cover, control board. Installed new worst and plugged unit back in. Unit is now working as designed. Also installed new filter for customer."

Near Henley Ct, Westlake Village, CA 91361
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRSF505EWH01 "Customer states that unit door not closing properly. Checked unit and found the right side door bin hitting on crisper drawer,not allowing full closure. Removed bin and placed higher. Unit is now working as design."

Near Medicine Bow Ct, Westlake Village, CA 91362
Hector Z.

Hector Z.

DRYER MAYTAG MGDB765FW0 Dryer taking too long to dry. Checked unit and found restricted air vent. Adjusted and tested ok.

Near E Hillcrest Dr, Westlake Village, CA 91362
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY7

Near Henley Ct, Westlake Village, CA 91361
Hector Z.

Hector Z.

DRYER WHIRLPOOL WGD85HEFW0 Dryer not heating. Checked unit and found open thermal fuse. Replaced and tested ok.; used 1 WP3392519 (THERMAL FUSE) from stock

Near Tamarack St, Westlake Village, CA 91361
Hector Z.

Hector Z.

WASHER MAYTAG MHW3505FW0

Near W Sierra Dr, Westlake Village, CA 91362
Hector Z.

Hector Z.

DRYER WHIRLPOOL SDG405DAWW

Near Candlecrest Dr, Westlake Village, CA 91362
Hector Z.

Hector Z.

DRYER WHIRLPOOL WED85HEFC2 Checked unit and found no issues. Instructed customer about how to use the different cycles. Tested ok.

Near Outlook Cir, Westlake Village, CA 91362
Hector Z.

Hector Z.

OVEN WHIRLPOOL GNC275 Customer cancel the call at the door.

Near Three Springs Dr, Westlake Village, CA 91361