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Local Reviews
for Waterford, CA
Powered by Fluid LOCALGreat Service
Stephanie - Waterford, CA
Had a great experience. Cruz was able quickly find out the problem and fix it.
Response from Appliance Repair Specialist:
Appliance Repair strives for such service and we are more than glad to know your appliance is up and running, thank you for your time and business.
Hernandez
Guillermo - Waterford, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Ethan provided great service.
Rosanne - Waterford, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Not pleased with attitude of repair person ethan
Laura - Waterford, CA
There seemed to be a personality problem. When he left my house on the drive way he repeated wawawa my neighbor heard him and said I should contact you. The washing machine at this point is functioning with new parts that he insisted they didn’t need
Response from Appliance Repair Specialist:
Hello Laura, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service
Madison - Waterford, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.
Andrew P.
DRYER ELECTRIC WHIRLPOOL WED8000DW3 Unit has vibration towards the end of the cycle or after 30 minutes of drying. Unit also has worn roller which could be causing vibration. Ordering roller. ; ordrng 1 4392067 (dryer repair kit)
Andrew P.
WASHER WHIRLPOOL MVWB765FW0 Cx stated unit making loud noise during spin. Tested unit and found unit with bad tub bearing. Ordering gear case. ; ordrng 1 W11455453 (GEAR CASE )
Cruz B.
WASHER MAYTAG MVWX655DW2 "Needs more work- cx claims water keeps pouring in wash basket without stopping and sensing will stay stuck will not advance to wash cycle, cx said they have to unplug the unit and start the cycle all over again, checked the appliance for codes and found none, diagnostic test pass as well, ordering parts for the appliance. ; ordrng 1 W11168740 (VALVE ) and 1 W11419215 (CNTRL ELEC)"
Cruz B.
OVEN WHIRLPOOL WEC310S0FW4 "File # 7729287136 Ed WP TL said replace the temp sensor due to the appliance not holding temperature, checked the appliance for codes found none, the appliance is setting on blocks cx is going to pull the appliance out for repair. ; ordrng 1 W10833885 (SENSOR)"
Cruz B.
WASHER ROPER RTW4516FW2 "Complete- cx claims the appliance is leaking, inspected water hose and found water hose to be leaking down into floor causing a puddle, cx had put duct tape around hose to stop the leak, cx needs to replace the hose."
Cruz B.
DRYER MAYTAG MEDC465HW0 "Needs more work- found the appliance not cycling properly temp switch is working intermittently, there is no duct installed look at pics, found good air flow, checked termail block for proper voltage and found 240v, cx claims that there are not over loading and when drying only 3 towels they have to run the appliance 3 times, ordering parts for the appliance. ; ordrng 1 WP8578354 (TEMP SWITCH )"
Cruz B.
OVEN WHIRLPOOL WEC310S0FW4 "Need more work- found bake cycle not cycling, found relays in cntrl not clicking, bake cycle reaches temperature drops quickly does not cycle, ordering part for the appliance. ; ordrng 1 W10894095 (CNTRL ELEC)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Needs more work- cx has pop (costco 2years) found refrigerator door gaskets are ripping and magnets have fallen out causing sealing issues, need to order gaskets. ; ordrng 2 W10830055 (GASKETS)s"
Cruz B.
WASHER WHIRLPOOL WFW6620HC0 "Fixed- installed new parts (drawer assembly, bellow) put the appliance in a diagnostic test mode it completed filled, wash, drain, spin, locked & unlocked, no codes, no leaks, the appliance is now working fine at this time, cx ok repair"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Fixed- installed new part (damper) damper is opening/ closing, allow 36 hrs for proper cooling, 5he appliance is working at this time."
Cruz B.
RANGE WHIRLPOOL WFG510S0AB1 "Complete- cx claims that the appliance is leaking gas, I turned on all burners for 5 mins found no smell of any gas leaks, cx said they can smell when there cooking, found no signs of any gas leaks at this time, look at pictures."
Cruz B.
WASHER WHIRLPOOL WFW6620HC0 " file # 7728997833 Steve from whirlpool tech said to replace the bellow and drawer assembly due to random leaking at front of the appliance, tech line said water may be leaking down from drawer assembly or bellow has corrosion or small pins holes, check the appliance for codes found none, auto test pass as well. Ordering parts for unit ; ordrng 1 W11314648 (bellow) and 1 W11465532 (DRAWER ASSEMBLY )"
Cruz B.
RESIDENTIAL REFR WHIRLPOOL WRF560SEYM05 "Need more work- found damper cntrl to be stuck close causing evap fan not to circulate air up, freezer is working fine at this time, need to order part for unit. ; ordrng 1 W11087463 (damper)"
Cruz B.
WASHER WHIRLPOOL WFW9750WW01 "Fixed- found error code f21 water pump failure, removed and replaced (pump water) tested the appliance in a diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, the appliance is now working as designed, cx ok repair."
Cruz B.
WASHER MAYTAG MVWB765FW3 "Fixed- installed new parts (gear case, rotor, slider) calibration test pass, auto test pass as well, no codes, no leaks, the appliance is working fine at this time, cx ok repair."
Cruz B.
WASHER MAYTAG MVWB765FW3 "Needs more work- found gear case to be grinding during any cycles, bearings are bad gearcase needs to be replaced, checked the appliance for codes and found f7-e9 stuck rotor, allow 2hrs for repair please thanks, ordering parts for unit. ; ordrng 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11393685 (GEARCASE )"
Cruz B.
RANGE KITCHENAID KFGC500JMB00 "Fixed- installed new part (conversion kit) tested all burners and found them to have even flames, no leaks, the appliance is working as designed, cx ok repair."
Cruz B.
RANGE KITCHENAID KFGC500JMB00 "Fixed- installed new part (conversion kit) tested all burners and found them to have even flames, no leaks, the appliance is working as designed, cx ok repair."
Cruz B.
COOK TOP KITCHEN AID KCED600GBL "Complete- found the cooktop to be dead due to melt wires inside junction box look at pictures, informed cx to call a qualified license electrician, cx ok repair"
Cruz B.
REFRIGERATOR WHIRLPOOL WRS555SIHB03 "File # 7728572356 Joel from whirlpool tech- cx claims ice maker is not producing ice fast enough and is not full, tech line said it will take 3-4 days for full ice bin it takes 90 minutes- 2 hrs for harvest depending on the model , put unit in a harvest test it passed, filled tested passed as well, informed cx to read the use & care guide. Unit is working fine at this time."
Cruz B.
RANGE KITCHENAID KFGC500JMB00 "File # 7728573281- need to install a propane conversion kit per whirlpool found front left burner with uneven flames, orange tips, look at pics cx thinks installers did not change left front burner orifice, right rear, right front, left rear burners offices have been changed, did a video chat with whirlpool tech line as well.; ordrng 1 W11238042 (Conversion kit)"
Cruz B.
OVEN WHIRLPOOL WFC150M0EW4 "Fixed- installed new parts (1 coil, 2 switches, 1"
Cruz B.
OVEN WHIRLPOOL WFC150M0EW4 "Needs more work- found left front, right rear element burners working intermittently, found left front coil stuck inside receptacle, found both switches are going bad, need to order parts for unit. ; ordrng 1 814399 (receptical,surf.unit) and 1 W11396790 (COIL) and 2 WP3148953 (switch-inf)s"
Cruz B.
OVEN WHIRLPOOL WFC150M0EW4 "Needs more work- found left front, right rear element burners working intermittently, found left front coil stuck inside receptacle, found both switches are going bad, need to order parts for unit. ; ordrng 1 814399 (receptical,surf.unit) and 1 W11396790 (COIL) and 2 WP3148953 (switch-inf)s"
Cruz B.
WASHER MAYTAG MVWC555DW1 "Need more work- major repair- parts need authorization- multiple issues- found gearcase leaking oil and water from underneath, belt is shredding, washplate is welded on to shaft need to break off wash plate, teeth on hub is worn out causing spin problems, actuator, cam, shield pulley are all soaked with oil, suspension springs are weak basket bounces up and down more then once, checked unit for codes found f7e1 long drain. Ordering parts for unit. ; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11035751 (gearcase) and 1 W11130362 (suspension) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Cruz B.
WASHER MAYTAG MVWB835DW4 "Fixed for fcc- found water inside wash basket upon arrival, put unit in a diagnostic test 08 drain test failed, error code drn removed bad pump water and installed new pump from SP (w10876600) tested unit in a diagnostic test mode it completed filled, wash, drain, spin, calibration test pass as well, cx ok repair. ; used 1 W10876600 (PUMP-WATER) from stock"
Cruz B.
WASHER WHIRLPOOL MVWC565FW0 "Need more work- found agitator stripped at shaft and hub to be worn out causing spin and agitation cycles not to work properly, checked unit for codes and found f5e7 actuator fault code, ordering parts for unit. ; ordrng 1 W10528947 (drive hub kit) and 1 W11161960 (agitator) and 6 WP8533953 (screw)s"
Cruz B.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "File # 7728143007 KJ from whirlpool tech line said replace the right side gasket due to bottom ear on gasket is torn that is causing air to seep out, ice maker is only producing ice cubes every other day slow ice production, ff led light are dim and are flickering, ordering parts for unit. ; ordrng 1 W10830277 (gasket-fip) and 1 W11043011 (module) and 1 W11043011 (module)"
Cruz B.
WASHER WHIRLPOOL WET4027HW0 "Fixed- installed new part (cntrl elec) tested unit in a diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, bulky cycle it filling to it level, cx ok repair."
Cruz B.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Fixed for fcc- customer claims appliance is not dispensing any ice, removed ice bin and auger cover and found auger motor making a humming faulty motor, I then installed new part (auger motor) tested ice dispenser it dispensing ice normally. customer ok repair."
Cruz B.
WASHER WHIRLPOOL WET4027HW0 "Fixed- installed new part (cntrl elec) tested unit in a diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, bulky cycle it filling to it level, cx ok repair."
Cruz B.
WASHER WHIRLPOOL WFW6620HC0 "Complete- no leaks detected- cx claims unit will leak water at bottom left side cx said the leak is random, removed top panel and had cx place clothes into wash basket put unit in a normal cycle, waited 30 mins found no leaks, found no leaks from water inlet valve, check bellow for any rips found none, check unit for codes and found, found unit to be working as designed at this time, cx is going to run a cycle for any leaks and will take pics for leaks."
Cruz B.
DRYER WHIRLPOOL WED4815EW1 "Fixed for fcc- found unit grinding and thumping when unit is in a cycle, found removed front panel and drum and found belt, rollers, tension pulley to bad, I then installed new ones from SP(4392065) reassembled drum and front panel tested unit in a high heat cycle it heated fine, runs quiet, unit is working as designed. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Lance V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Tech line sr#7727774474Needs work- found unit missing both left and right front rollers/leveling bracket. Also, mullein rail not operating properly. This is causing fridge door closure issue. We will need to re route with parts for repair. ; ordrng 1 WP12722803AP (rail-mulln) and 1 WPW10515762 (roller) and 1 WPW10515763 (roller)"
Lance V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Tech line sr#7727774474Needs work- found unit missing both left and right front rollers/leveling bracket. Also, mullein rail not operating properly. This is causing fridge door closure issue. We will need to re route with parts for repair. ; ordrng 1 WP12722803AP (rail-mulln) and 1 WPW10515762 (roller) and 1 WPW10515763 (roller)"
Cruz B.
WASHER WHIRLPOOL WFW8620HW2 File # 7727610326 Brain from whirlpool tech said (w11352122 cntrl elec is the wrong cntrl for this unit) tech line states that why error codes f3e1 f3e5 are displaying not the right cntrl elec for this unit. ; ordrng 1 W11291148 (CNTRL ELEC)
Cruz B.
WASHER WHIRLPOOL WFW8620HW2 "Same issue- installed all new part again (upper and lower wire harness, cntrl elec, panel cntrl, ) unit is still codeing out with same codes, f3e5 f3e1 temp senor, water temp sensor, unit will not go into cycle, water will not enter wash tub as well, need to call whirlpool tech line about this unit, ; schdld next appmnt for 5/7 THU !"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Needs more work- found left side & right side gaskets to be torn for normal wear, gaskets are not sealing properly causing condensation inside ff, water is over flowing into ice maker look at pics,ordering parts for unit. Will install ice maker on next visit. ; ordrng 2 W10830162 (gasket-fip)s"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Fixed- installed new parts (ice maker, 2 gaskets) water filled mold, gaskets are sealing properly, allow 12-24 for ice production, cooling and temps are ok as well, cx ok repair, send cx all work history via email thanks"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Needs more work- found left side & right side gaskets to be torn for normal wear, gaskets are not sealing properly causing condensation inside ff, water is over flowing into ice maker look at pics,ordering parts for unit. Will install ice maker on next visit. ; ordrng 2 W10830162 (gasket-fip)s"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Fixed- installed new parts (ice maker, 2 gaskets) water filled mold, gaskets are sealing properly, allow 12-24 for ice production, cooling and temps are ok as well, cx ok repair, send cx all work history via email thanks"
Cruz B.
WASHER WHIRLPOOL WFW8620HW2 "File # 7727610326 Kathy from whirlpool tech line said to check all connector which I did 3 times error codes f3e5 f3e1 temp sensor, water temp sensor, installed all new parts (harness wire, cntrl elec motor) unit will not run due to these codes, spoke with Andrew he said to reorder cntrl, panel ui, harness) ordering parts. ; ordrng 1 W11318751 (harns-wire) and 1 W11318817 (cntrl-elec) and 1 W11349135 (UPPER HARNESS) and 1 W11352122 (CNTRL ELEC)"
Cruz B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Fixed - installed new part (pump & motor) I then tested unit in a diagnostic test mode it completed filled, wash, drain, heated, cleared code, no leaks, unit is working as designed, cx ok repair."
Cruz B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Need more work- found unit filling with water, unit will not go into a wash cycle, checked unit for codes and found f7e1 motor failure, ordering part for unit. ; ordrng 1 W10917114 (pump&motor)"
Cruz B.
WASHER WHIRLPOOL WFW8620HW2 "Needs more work- found errors code f7eA, f7e8 motor disconnected errorr, motor over temp harness issue, unit will not complete cycles stops at mid cycle according to the cx, ordering parts for unit, parts are PSP ; ordrng 1 W11318751 (harns-wire) and 1 W11352122 (CNTRL ELEC) and 1 W11354542 (MOTOR )"