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Local Reviews
for Waterford, CA
Powered by Fluid LOCALGreat Service
Stephanie - Waterford, CA
Had a great experience. Cruz was able quickly find out the problem and fix it.
Response from Appliance Repair Specialist:
Appliance Repair strives for such service and we are more than glad to know your appliance is up and running, thank you for your time and business.
Hernandez
Guillermo - Waterford, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Ethan provided great service.
Rosanne - Waterford, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Not pleased with attitude of repair person ethan
Laura - Waterford, CA
There seemed to be a personality problem. When he left my house on the drive way he repeated wawawa my neighbor heard him and said I should contact you. The washing machine at this point is functioning with new parts that he insisted they didn’t need
Response from Appliance Repair Specialist:
Hello Laura, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service
Madison - Waterford, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.
Cruz B.
WASHER MAYTAG MVWB765FW3 "Needs more work- found gear case to be grinding during any cycles, bearings are bad gearcase needs to be replaced, checked the appliance for codes and found f7-e9 stuck rotor, allow 2hrs for repair please thanks, ordering parts for unit. ; ordrng 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11393685 (GEARCASE )"
Cruz B.
RANGE KITCHENAID KFGC500JMB00 "Fixed- installed new part (conversion kit) tested all burners and found them to have even flames, no leaks, the appliance is working as designed, cx ok repair."
Cruz B.
RANGE KITCHENAID KFGC500JMB00 "Fixed- installed new part (conversion kit) tested all burners and found them to have even flames, no leaks, the appliance is working as designed, cx ok repair."
Cruz B.
COOK TOP KITCHEN AID KCED600GBL "Complete- found the cooktop to be dead due to melt wires inside junction box look at pictures, informed cx to call a qualified license electrician, cx ok repair"
Cruz B.
REFRIGERATOR WHIRLPOOL WRS555SIHB03 "File # 7728572356 Joel from whirlpool tech- cx claims ice maker is not producing ice fast enough and is not full, tech line said it will take 3-4 days for full ice bin it takes 90 minutes- 2 hrs for harvest depending on the model , put unit in a harvest test it passed, filled tested passed as well, informed cx to read the use & care guide. Unit is working fine at this time."
Cruz B.
RANGE KITCHENAID KFGC500JMB00 "File # 7728573281- need to install a propane conversion kit per whirlpool found front left burner with uneven flames, orange tips, look at pics cx thinks installers did not change left front burner orifice, right rear, right front, left rear burners offices have been changed, did a video chat with whirlpool tech line as well.; ordrng 1 W11238042 (Conversion kit)"
Cruz B.
OVEN WHIRLPOOL WFC150M0EW4 "Fixed- installed new parts (1 coil, 2 switches, 1"
Cruz B.
OVEN WHIRLPOOL WFC150M0EW4 "Needs more work- found left front, right rear element burners working intermittently, found left front coil stuck inside receptacle, found both switches are going bad, need to order parts for unit. ; ordrng 1 814399 (receptical,surf.unit) and 1 W11396790 (COIL) and 2 WP3148953 (switch-inf)s"
Cruz B.
OVEN WHIRLPOOL WFC150M0EW4 "Needs more work- found left front, right rear element burners working intermittently, found left front coil stuck inside receptacle, found both switches are going bad, need to order parts for unit. ; ordrng 1 814399 (receptical,surf.unit) and 1 W11396790 (COIL) and 2 WP3148953 (switch-inf)s"
Cruz B.
WASHER MAYTAG MVWC555DW1 "Need more work- major repair- parts need authorization- multiple issues- found gearcase leaking oil and water from underneath, belt is shredding, washplate is welded on to shaft need to break off wash plate, teeth on hub is worn out causing spin problems, actuator, cam, shield pulley are all soaked with oil, suspension springs are weak basket bounces up and down more then once, checked unit for codes found f7e1 long drain. Ordering parts for unit. ; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11035751 (gearcase) and 1 W11130362 (suspension) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Cruz B.
WASHER MAYTAG MVWB835DW4 "Fixed for fcc- found water inside wash basket upon arrival, put unit in a diagnostic test 08 drain test failed, error code drn removed bad pump water and installed new pump from SP (w10876600) tested unit in a diagnostic test mode it completed filled, wash, drain, spin, calibration test pass as well, cx ok repair. ; used 1 W10876600 (PUMP-WATER) from stock"
Cruz B.
WASHER WHIRLPOOL MVWC565FW0 "Need more work- found agitator stripped at shaft and hub to be worn out causing spin and agitation cycles not to work properly, checked unit for codes and found f5e7 actuator fault code, ordering parts for unit. ; ordrng 1 W10528947 (drive hub kit) and 1 W11161960 (agitator) and 6 WP8533953 (screw)s"
Cruz B.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "File # 7728143007 KJ from whirlpool tech line said replace the right side gasket due to bottom ear on gasket is torn that is causing air to seep out, ice maker is only producing ice cubes every other day slow ice production, ff led light are dim and are flickering, ordering parts for unit. ; ordrng 1 W10830277 (gasket-fip) and 1 W11043011 (module) and 1 W11043011 (module)"
Cruz B.
WASHER WHIRLPOOL WET4027HW0 "Fixed- installed new part (cntrl elec) tested unit in a diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, bulky cycle it filling to it level, cx ok repair."
Cruz B.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Fixed for fcc- customer claims appliance is not dispensing any ice, removed ice bin and auger cover and found auger motor making a humming faulty motor, I then installed new part (auger motor) tested ice dispenser it dispensing ice normally. customer ok repair."
Cruz B.
WASHER WHIRLPOOL WET4027HW0 "Fixed- installed new part (cntrl elec) tested unit in a diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, bulky cycle it filling to it level, cx ok repair."
Cruz B.
WASHER WHIRLPOOL WFW6620HC0 "Complete- no leaks detected- cx claims unit will leak water at bottom left side cx said the leak is random, removed top panel and had cx place clothes into wash basket put unit in a normal cycle, waited 30 mins found no leaks, found no leaks from water inlet valve, check bellow for any rips found none, check unit for codes and found, found unit to be working as designed at this time, cx is going to run a cycle for any leaks and will take pics for leaks."
Cruz B.
DRYER WHIRLPOOL WED4815EW1 "Fixed for fcc- found unit grinding and thumping when unit is in a cycle, found removed front panel and drum and found belt, rollers, tension pulley to bad, I then installed new ones from SP(4392065) reassembled drum and front panel tested unit in a high heat cycle it heated fine, runs quiet, unit is working as designed. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Lance V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Tech line sr#7727774474Needs work- found unit missing both left and right front rollers/leveling bracket. Also, mullein rail not operating properly. This is causing fridge door closure issue. We will need to re route with parts for repair. ; ordrng 1 WP12722803AP (rail-mulln) and 1 WPW10515762 (roller) and 1 WPW10515763 (roller)"
Lance V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Tech line sr#7727774474Needs work- found unit missing both left and right front rollers/leveling bracket. Also, mullein rail not operating properly. This is causing fridge door closure issue. We will need to re route with parts for repair. ; ordrng 1 WP12722803AP (rail-mulln) and 1 WPW10515762 (roller) and 1 WPW10515763 (roller)"
Cruz B.
WASHER WHIRLPOOL WFW8620HW2 File # 7727610326 Brain from whirlpool tech said (w11352122 cntrl elec is the wrong cntrl for this unit) tech line states that why error codes f3e1 f3e5 are displaying not the right cntrl elec for this unit. ; ordrng 1 W11291148 (CNTRL ELEC)
Cruz B.
WASHER WHIRLPOOL WFW8620HW2 "Same issue- installed all new part again (upper and lower wire harness, cntrl elec, panel cntrl, ) unit is still codeing out with same codes, f3e5 f3e1 temp senor, water temp sensor, unit will not go into cycle, water will not enter wash tub as well, need to call whirlpool tech line about this unit, ; schdld next appmnt for 5/7 THU !"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Needs more work- found left side & right side gaskets to be torn for normal wear, gaskets are not sealing properly causing condensation inside ff, water is over flowing into ice maker look at pics,ordering parts for unit. Will install ice maker on next visit. ; ordrng 2 W10830162 (gasket-fip)s"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Fixed- installed new parts (ice maker, 2 gaskets) water filled mold, gaskets are sealing properly, allow 12-24 for ice production, cooling and temps are ok as well, cx ok repair, send cx all work history via email thanks"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Needs more work- found left side & right side gaskets to be torn for normal wear, gaskets are not sealing properly causing condensation inside ff, water is over flowing into ice maker look at pics,ordering parts for unit. Will install ice maker on next visit. ; ordrng 2 W10830162 (gasket-fip)s"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Fixed- installed new parts (ice maker, 2 gaskets) water filled mold, gaskets are sealing properly, allow 12-24 for ice production, cooling and temps are ok as well, cx ok repair, send cx all work history via email thanks"
Cruz B.
WASHER WHIRLPOOL WFW8620HW2 "File # 7727610326 Kathy from whirlpool tech line said to check all connector which I did 3 times error codes f3e5 f3e1 temp sensor, water temp sensor, installed all new parts (harness wire, cntrl elec motor) unit will not run due to these codes, spoke with Andrew he said to reorder cntrl, panel ui, harness) ordering parts. ; ordrng 1 W11318751 (harns-wire) and 1 W11318817 (cntrl-elec) and 1 W11349135 (UPPER HARNESS) and 1 W11352122 (CNTRL ELEC)"
Cruz B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Fixed - installed new part (pump & motor) I then tested unit in a diagnostic test mode it completed filled, wash, drain, heated, cleared code, no leaks, unit is working as designed, cx ok repair."
Cruz B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Need more work- found unit filling with water, unit will not go into a wash cycle, checked unit for codes and found f7e1 motor failure, ordering part for unit. ; ordrng 1 W10917114 (pump&motor)"
Cruz B.
WASHER WHIRLPOOL WFW8620HW2 "Needs more work- found errors code f7eA, f7e8 motor disconnected errorr, motor over temp harness issue, unit will not complete cycles stops at mid cycle according to the cx, ordering parts for unit, parts are PSP ; ordrng 1 W11318751 (harns-wire) and 1 W11352122 (CNTRL ELEC) and 1 W11354542 (MOTOR )"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Fixed- installed new parts (valve, ice maker) water filled mold water not over flowing, cooling and temps are fine, allow 12- 24 hrs for ice production, cx ok repair."
Cruz B.
REFRIGERATOR WHIRLPOOL WRX735SDBH00 "Fixed - installed all new parts (2 gaskets white) on the doors, allow 1 hr for proper sealing, no gaps, cooling and temps are working fine as well, cx ok repair."
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Need more work - found ice maker producing too much ice, found water valve to ice maker overflowing, cx claims when filling water is pouring out into ice bin. Ordering parts for unit, cx is requesting a afternoon appointment. ; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRX735SDBH00 "Fixed - installed all new parts (2 gaskets white) on the doors, allow 1 hr for proper sealing, no gaps, cooling and temps are working fine as well, cx ok repair."
Cruz B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Need more work - found ice maker producing too much ice, found water valve to ice maker overflowing, cx claims when filling water is pouring out into ice bin. Ordering parts for unit, cx is requesting a afternoon appointment. ; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)"
Cruz B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Cx wants all parts installed at once. Ordering door for unit, s-code door cx has already paid for service call and labor. ; ordrng 1 W10815700 (dor-fip bl)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRX735SDBH00 "Need more work- found both gasket to be tearing and not sealing due to normal wear, found Delhi door handle to be lose found screw to missing from hole, need to order parts for unit. ; ordrng 1 W10827046 (handle,door (ss)) and 2 W10830276 (gasket-fip)s"
Cruz B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Needs more work- s- code freezer door, ice maker, valve- cx claims unit is not producing any ice consistently takes 3 days for a fulll bin, freezer gasket falling apart causing Condensation, water dripping from inlet valve onto top shelf, ordered freezer door."
Cruz B.
WASHER MAYTAG MHW3505FW0 "Needs more work- dispenser hose broke off when removing from housing, look at pictures, need order housing for unit. Thursday appointment ; ordrng 1 W10575334 (disp.drawer assy)"
Cruz B.
DRYER MAYTAG MGDC215EW2 "File # 7727349223 mark tech line- 7719799017 safety team- cx unit caught on fire during use, look at all pictures, unit is outside with washer as well, cx claims they had came home and found there laundry room to be on fire, cx does not want unit repaired, wants a replacement, safety team said that they are going to reach out to the cx within 7-10 business days. I also sent pics to whirlpool tech line."
Cruz B.
DRYER MAYTAG MGDC215EW2 "File # 7727349223 mark tech line- 7719799017 safety team- cx unit caught on fire during use, look at all pictures, unit is outside with washer as well, cx claims they had came home and found there laundry room to be on fire, cx does not want unit repaired, wants a replacement, safety team said that they are going to reach out to the cx within 7-10 business days. I also sent pics to whirlpool tech line."
Cruz B.
DRYER MAYTAG MGDX655DW2 "FIXED 4 FTC- found timer to be stuck on cycles, timer will not advance through cycles, cx has turn timer by hand to shut it off, I then installed new part (timer) tested unit in a high heat cycle it heated fine, timer is advancing, runs quiet, cx ok repair. PL1"
Cruz B.
WASHER MAYTAG MHW3505FW0 "Needs more work- found error codes F9E1, long drain F8E3 inlet valve thermistor not reading temp, found bellow to be leaking at front when unit was in a diagnostic test, ordering parts for unit. ; ordrng 1 W11106747 (bellow) and 1 WPW10435242 (valve) and 1 WPW10605427 (pump-water)"
Cruz B.
DISHWASHER AMANA ADB1400AGS1 "Need more work- found unit leaking from sump seal, found drain hose to be split as well, cx claims unit started leaking after install, unit is brand new has not been used, ordering parts for unit. ; ordrng 1 8269144A (drain hose) and 1 W10888591 (pump and motor)"
Cruz B.
WASH/DRY COMBO MAYTAG MVWB835DC3 "Fixed- installed new parts (wash plate, gear case) calibration pass, diagnostic test 51 passed, no codes, no leaks, unit is working as designed, cx also signed a disclaimer for moving appliances and working with water, cx ok repair. Unit has a warranty with RAC"