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Local Reviews
for Waterford, CA
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Guillermo - Waterford, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Ethan provided great service.
Rosanne - Waterford, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Not pleased with attitude of repair person ethan
Laura - Waterford, CA
There seemed to be a personality problem. When he left my house on the drive way he repeated wawawa my neighbor heard him and said I should contact you. The washing machine at this point is functioning with new parts that he insisted they didn’t need
Response from Appliance Repair Specialist:
Hello Laura, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service
Madison - Waterford, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.
Cruz B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Cx wants all parts installed at once. Ordering door for unit, s-code door cx has already paid for service call and labor. ; ordrng 1 W10815700 (dor-fip bl)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRX735SDBH00 "Need more work- found both gasket to be tearing and not sealing due to normal wear, found Delhi door handle to be lose found screw to missing from hole, need to order parts for unit. ; ordrng 1 W10827046 (handle,door (ss)) and 2 W10830276 (gasket-fip)s"
Cruz B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Needs more work- s- code freezer door, ice maker, valve- cx claims unit is not producing any ice consistently takes 3 days for a fulll bin, freezer gasket falling apart causing Condensation, water dripping from inlet valve onto top shelf, ordered freezer door."
Cruz B.
WASHER MAYTAG MHW3505FW0 "Needs more work- dispenser hose broke off when removing from housing, look at pictures, need order housing for unit. Thursday appointment ; ordrng 1 W10575334 (disp.drawer assy)"
Cruz B.
DRYER MAYTAG MGDC215EW2 "File # 7727349223 mark tech line- 7719799017 safety team- cx unit caught on fire during use, look at all pictures, unit is outside with washer as well, cx claims they had came home and found there laundry room to be on fire, cx does not want unit repaired, wants a replacement, safety team said that they are going to reach out to the cx within 7-10 business days. I also sent pics to whirlpool tech line."
Cruz B.
DRYER MAYTAG MGDC215EW2 "File # 7727349223 mark tech line- 7719799017 safety team- cx unit caught on fire during use, look at all pictures, unit is outside with washer as well, cx claims they had came home and found there laundry room to be on fire, cx does not want unit repaired, wants a replacement, safety team said that they are going to reach out to the cx within 7-10 business days. I also sent pics to whirlpool tech line."
Cruz B.
DRYER MAYTAG MGDX655DW2 "FIXED 4 FTC- found timer to be stuck on cycles, timer will not advance through cycles, cx has turn timer by hand to shut it off, I then installed new part (timer) tested unit in a high heat cycle it heated fine, timer is advancing, runs quiet, cx ok repair. PL1"
Cruz B.
WASHER MAYTAG MHW3505FW0 "Needs more work- found error codes F9E1, long drain F8E3 inlet valve thermistor not reading temp, found bellow to be leaking at front when unit was in a diagnostic test, ordering parts for unit. ; ordrng 1 W11106747 (bellow) and 1 WPW10435242 (valve) and 1 WPW10605427 (pump-water)"
Cruz B.
DISHWASHER AMANA ADB1400AGS1 "Need more work- found unit leaking from sump seal, found drain hose to be split as well, cx claims unit started leaking after install, unit is brand new has not been used, ordering parts for unit. ; ordrng 1 8269144A (drain hose) and 1 W10888591 (pump and motor)"
Cruz B.
WASH/DRY COMBO MAYTAG MVWB835DC3 "Fixed- installed new parts (wash plate, gear case) calibration pass, diagnostic test 51 passed, no codes, no leaks, unit is working as designed, cx also signed a disclaimer for moving appliances and working with water, cx ok repair. Unit has a warranty with RAC"
Cruz B.
WASHER WHIRLPOOL WTW5000DW2 "Need to document issue with wp tech line- cntrl is not responding when you press the start button, cx has to unplug unit then plug it back in, ck for voltage at wall outlet and found 120v, reschedule cx for Wednesday am ; schdld next appmnt for 1/29 WED !"
Cruz B.
RANGE AMANA AER6303MFS2 "Complete- cx claims oven and top burners are not heating up, then ck house breakers and found them to be good, pulled unit out and test wall outlet for voltage and found 240v tested power cord and found it to be bad, found one prong to be burnt , there is nothing g with unit, cx has a bad power cord, power cord is not covered"
Cruz B.
WASHER MAYTAG MEDB835DC4 Complete.
Cruz B.
WASH/DRY COMBO MAYTAG MVWB835DC3 "Need more work- found bearings to be worn out, loud during spin cycle, agitator strip at shaft, ck for codes found none, ran diagnostic test it passed, ordering parts for unit. ; ordrng 1 W10811956 (drum assy) and 1 W10902814 (washplate)"
Cruz B.
WASHER MAYTAG MVWB765FW0 "Fixed- installed all new parts (drum assy, rotor, water inlet, pump) calibrated unit for wash performance, ran diagnostic test mode it completed filled, wash, drain, spin, locked & unlocked, no codes, no leaks, unit is working as designed, cx ok repair."
Cruz B.
WASHER MAYTAG MEDB835DC4 "Complete- customer instruct- cx claims unit is not heating properly, ck for codes found none, pulled unit out and inspected ducting and found it to be clogged with lint causing unit not to heat properly, removed lint from ducting test unit n a high cycle it heated fine, runs quiet, it’s venting properly, cx ok repair."
Cruz B.
WASHER MAYTAG MVWB765FW1 "Needs more work- found bearings on gear case to worn out makes a loud grinding sound during spin cycles, ck for codes found f7e9 stuck rotor, ordering parts for unit ; ordrng 1 W10754161 (motor rotor) and 1 W10811956 (drum assy)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Fixed- installed all new parts (plastic sq, panel, cntrl elec) I then inspected the following doors, cooling, temps, leveling, ice & water dispenser, lights, fans, are working as designed, cx ok repair."
Cruz B.
WASHER WHIRLPOOL WTW5000DW2 "Fixed- installed new part (latch) calibrated for wash performance, ran diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, unit is working as designed, cx ok repair. "
Cruz B.
WASHER WHIRLPOOL WTW5000DW2 "Needs more work+ found latch to be clicking, ck for codes and found f5e2 latch not locking, cx claims unit will completing cycles, cx has to unplug unit to reset cntrl, ordering parts for unit. ; ordrng 1 W11116590 (cntrl-elec) and 1 W11307244 (latch)"
Cruz B.
WASHER WHIRLPOOL WTW5000DW2 "Needs more work+ found latch to be clicking, ck for codes and found f5e2 latch not locking, cx claims unit will completing cycles, cx has to unplug unit to reset cntrl, ordering parts for unit. ; ordrng 1 W11116590 (cntrl-elec) and 1 W11307244 (latch)"
Cruz B.
WASHER WHIRLPOOL WTW5000DW2 "Needs more work+ found latch to be clicking, ck for codes and found f5e2 latch not locking, cx claims unit will completing cycles, cx has to unplug unit to reset cntrl, ordering parts for unit. ; ordrng 1 W11116590 (cntrl-elec) and 1 W11307244 (latch)"
Cruz B.
WASHER WHIRLPOOL WTW5000DW2 "Need more work- defective part- installed new part (cntrl elec), calibrated for wash performance, diagnostic testing passed, no leaks, reordering latch for unit. ; ordrng 1 W11307244 (latch)"
Cruz B.
WASHER WHIRLPOOL WTW5000DW2 "Needs more work+ found latch to be clicking, ck for codes and found f5e2 latch not locking, cx claims unit will completing cycles, cx has to unplug unit to reset cntrl, ordering parts for unit. ; ordrng 1 W11116590 (cntrl-elec) and 1 W11307244 (latch)"
Cruz B.
WASHER MAYTAG MVWB765FW0 "Fixed- installed new all new parts (cntrl elec, lid lock, console) I then calibrated and ran a diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, unit working as designed, cx ok repair. Job complete."
Lance V.
RESIDENTIAL REFR WHIRLPOOL WRS325FDAM04 "Needs work- multiple issues, defrost issue as well as air damper faulty not opening and allowing air to flow to fridge section from freezer, also needs new car and knob as well as defrost control board. Also, all Led lights are out and unit needs new led modules control boards. We will re route with parts for repair.; ordrng 1 W10723842 (knob) and 1 WP2182195 (cam) and 1 WPW10151374 (air damper) and 1 WPW10366605 (cntrl-elec) and 1 WPW10515057 (light) and 1 WPW10515058 (light)"
Cruz B.
FREEZER KITCHENAID KRSF705HBS00 "WPTP, said cx is getting a product exchange, no longer needs service."
Cruz B.
WASHER MAYTAG MVWB765FW0 "Needs more work- found multiple codes f5e2 latch not locking door, f6e3 Communication error f6e2 Communication errorr, unit will not start any cycles, codes are displaying at UI, NEED to order parts for unit. ; ordrng 1 W10810403 (lid lock assy) and 1 W10919546 (console) and 1 W10920541 (cntrl-elec)"
Cruz B.
WASHER MAYTAG MVWB765FW0 "Needs more work- found multiple codes f5e2 latch not locking door, f6e3 Communication error f6e2 Communication errorr, unit will not start any cycles, codes are displaying at UI, NEED to order parts for unit. ; ordrng 1 W10810403 (lid lock assy) and 1 W10919546 (console) and 1 W10920541 (cntrl-elec)"
Cruz B.
WASHER WHIRLPOOL WTW5000DW1 "Fixed- installed new all new parts (suspension, wash plate, hub, actuator) I then calibrated for wash performance, ran diagnostic test mode it completed filled, wash, drain, spin, locked & unlocked, no codes, no leaks, cx ok repair."
Cruz B.
DRYER - ELECTRIC WHIRLPOOL WED4815EW1 "Fixed for FTC- cx claims timer is stuck will not advance and unit had stopped heating as well, I then pulled unit out and removed back panel tested element and hi limit thermostat and found them to be bad, tested timer motor and found it to be bad, installed new parts (timer, heating element, hi limit thermostat) Reassembled back panel and tested unit in a high heat cycle it heated fine, runs quiet, good air flow, no restrictions, cx ok repair."
Cruz B.
DRYER WHIRLPOOL WED75HEFW0 "Fixed for FTC- cx claims unit is not turning on, ck for codes and found f4e4 thermal fuse is bad, I then removed front panel and drum and installed new part from SP (wp3392519) reassembled drum and front panel tested unit in high heat cycle it heated fine, runs quiet, unit is now working as designed, cx ok repair. ; used 1 WP3392519 (THERMAL FUSE) from stock"
Cruz B.
FREEZER KITCHENAID KRSF705HBS00 "Fixed- installed new part (cntrl elec) I then inspected the following doors, gaskets, cooling, temps, leveling, ice & water dispenser are all working as designed, ran diagnostic test 04 it passed, allow 24 hrs for ice production,cx ok repair no email"
Cruz B.
DRYER - ELECTRIC GE GTD42EASJ2WW "Fixed- installed new parts (temp switch, belt) tested unit in a high heat cycle it heated fine, runs quiet, cx ok repair."
Lance V.
RANGE FRIGIDAIRE FFGH3054USA "Needs work- found faulty thermostat fuse, needs to be replaced. Causing no power to interface and controls.Need to re route with parts; ordrng 1 318578506 (thermostat)"
Lance V.
REFRIGERATOR WHIRLPOOL WRX735SDHW "Fixed-replaced fridge door and freezer seal that were ripped/ torn causing warm air to enter. Heated and formed seals, tested ok. Please allow 20 minutes with doors closed to form. All ops complete"
Lance V.
REFRIGERATOR WHIRLPOOL WRX735SDHW "Customer does not want to wait, she has to get to work"
Lance V.
REFRIGERATOR WHIRLPOOL WRX735SDHV "Fixed- replaced ripped torn gasket as well as installed module, led. Ran and tested, unit now fully operational door closing properly as well as deli drawer is fully illuminated. All checked ok, all ops complete"
Cruz B.
WASHER GE GTW460ASJ5WW "Fixed- installed new parts (trans,pump) ran a normal cycle it filled, wash, drain, spin, no codes, no leaks, cx ok repair"
Cruz B.
DRYER AMANA NED4655EW1 "Fixed for FTC- found unit not heating, ck for voltage at block terminal and found 240AC, removed back panel and tested heater element and found to be bad, I then installed new part from SP (279838), reassembled back panel and tested unit in a high heat cycle it heated fine, runs quiet, cx ok repair. ; used 1 279838 (ELEMENT) from stock"
Lance V.
WASHER WHIRLPOOL WTW4816FW2 "F2e1 error. Unit start button on control board not functioning correctly, and stuck. Replaced control board, calibration passed, auto test passed, unit now fully operational"
Cruz B.
REFRIGERATOR FRIGIDAIRE FFHB2750TD5 "Fixed for FTC- cx states unit unit stopped producing ice, i then installed new pre I’d parts (ice maker, inlet valve) allow 2hr to produce ice, cooling and temps are working fine at the moment. Cx ok repair."
William L.
DRYER WHIRLPOOL WED75HEFW0 "Found dryer really squeaky rebuild dryer with a dryer rebuild kit. Ran test drying cycle, unit operating as designed. Rebuild kit shipped to Cruz, used part from BL truck stock.; used 1 4392067 (DRYER REPAIR KIT) from stock"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Needs more work- found unit not cooling properly in both compartments, found temp in FF @ 44° temp in FC is @ 15° cx states cooling is intermittent, ice maker is making ice, fans are running, compressor is running as well, need to order parts for this unit; ordrng 1 W11224256 (CNTRL ELEC) and 1 W11224591 (MOTOR EVAP) and 1 WPW10479155 (DAMPER CNTRL. )"
Cruz B.
DRYER - ELECTRIC GE GTD42EASJ2WW "Fixed for FTC- found unit not starting, ck for voltage at block terminal and found 240AC, ck start switch and found it to be good, tested timer and found it to be bad, installed new part (timer), tested unit in a high heat cycle it heated fine, runs quiet, unit is working as designed, cx ok repair."