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Local Reviews
for Victorville, CA

Rated 3.9 out of 5 stars based on 8 customer reviews

Map of Victorville, CA

Horrible




Representative on the phone is rude. Appointments get cancelled and they refuse to send a tech because are going to charge a fee. The one and obly tech available they send to service our washer does not know what he is doing. States to fill up washer with buckets of water. Very unprofessional.


Response from Appliance Repair Specialist:

Hi Maria, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Victorville, CA

Fast accurate service




Needed a minor warranty issue resolved & ARS got it nailed in less than 30 min.


Map of Victorville, CA

Jose




Great service


Map of Victorville, CA

Great service




Great service, arrived early, informative


Map of Victorville, CA

Yes great service and price _ warrenty




He was quick to find the problem and repair ir in atimely manner


Response from Appliance Repair Specialist:

Hi Scoot! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Cesar!


Map of Victorville, CA

Excellent service





Response from Appliance Repair Specialist:

Hi Kenneth! Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Cesar!


Map of Victorville, CA

Couldn't be more satisfied!




I have been frustrated with an issue with a new refrigerator. Chris McConnell responded to my home on your behalf. He was an excellent representative and ambassador for your organization. Not only was he the most knowledgeable technician I've yet to meet, he also possesses a professional, friendly and ethical demeanor which translates to the customer. I mean no negatives toward other technicians, but Chris' style put me instantly at ease. Not only did he repair the issues I was having, I feel 100% confident the issue is solved. If I were you, I would be thankful employees like Chris McConnell are representing your organization in the field. I give him five stars,(simply because you don't allow me to more) - Jimbo Evans


Map of Victorville, CA

Service tech going beyond expectations




Chris really went beyond his expectations. If it wasn’t for Chris I wouldn’t use this extended service plan again. Chris deserves recognition for his loyalty to customers . And pride in his job with an employee like Chris making sure that customers are taken care of . That’s what makes companies continue to grow..Thanks again Chris M.


Response from Appliance Repair Specialist:

Hello, Thank you for taking the time to send in a review. We are so very pleased you had a great experience with Chris. You feedback is important to us as it is the only way we can continue to improve. We would love to hear more about your experience and how we could have earned a five star review in our customer service mail box at service@ars.repair. Thank you for your business.


Kegan  N.

Kegan N.

WASHER WHIRLPOOL MVWB835DW0 "Washer and dryer. Faulty lid lock, squealing noise in dryer, maintenance kit requires replacement."

Near Zircon Dr, Victorville, CA 92394
Kegan  N.

Kegan N.

DISHWASHER WHIRLPOOL WDT720PADM2 "Customer stated unit isn’t heating well, returning tomorrow.

Near Garden Glen Rd, Victorville, CA 92395
Kegan  N.

Kegan N.

MICROWAVE OVEN GE JVM3160RF5SS "Removed and replaced fuse, still no power to touch panel, ordering main control kit; ordrng 1 WB56X29817 (CONTROL KIT)"

Near Eccles Ln, Victorville, CA 92394
Kegan  N.

Kegan N.

DRYER ROPER RGD4640YQ03 "Upon arrival, customer stated dryer not heating, inspected unit, found large clump of lint in exhaust tube, removed and replaced thermal fuse. Tested unit, unit test good.; used 1 WP3392519 (THERMAL FUSE) from stock"

Near El Dorado Ct, Victorville, CA 92392
Kegan  N.

Kegan N.

REFRIGERATOR FRIGIDAIRE FGHC2331PF "Customer having few issues, ice not dispensing properly, upon inspection, found ice formation on auger, melted, dumped ice in bucket to start fresh. Customer also mentions ice formation by dispenser (interior), checked and cleaned seal, melted ice. Top rack falling, noticed interior lining of fridge slightly warped, put stopper at one side, seemed to prevent rack from falling when applied pressure."

Near Whitecap Way, Victorville, CA 92394
Kegan  N.

Kegan N.

DISHWASHER WHIRLPOOL WDF330PAHS1

Near Sweetgrass Pl, Victorville, CA 92394
Kegan  N.

Kegan N.

M/W OTR WHIRLPOOL WMH32519HZ1 "Customer stated microwave not working, no display, inspected unit, found blown fuse, replaced and turned on breaker, no difference, 120vac coming from outlet and inline board,; ordrng 1 W11184551 (CONTROL ASSEMBLY) and 1 W11221051 (CONTROL)"

Near Covered Wagon Ct, Victorville, CA 92394
Kegan  N.

Kegan N.

REFRIGERATOR WHIRLPOOL WRX988SIBM "Removed and replaced motor and belt, ran test cycle, unit working good this time"

Near San Ysidro St, Victorville, CA 92392
Kegan  N.

Kegan N.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Removed and replaced adjuster kit, tested for functionality, test good, rack positioned correctly, no issues."

Near Meteor Dr, Victorville, CA 92395
Kegan  N.

Kegan N.

DISHWASHER FRIGIDAIRE LFID2426TF "Upon arrival, found water at bottom of dishwasher, had customer suck out with wet vac, no food lodged this time, but drain pump labored when operating, ordering drain pump; ordrng 1 A00126401 (pump assembly)"

Near Stanford Dr, Victorville, CA 92392
Kegan  N.

Kegan N.

REFRIGERATOR WHIRLPOOL WRS321SDHZ "Customer stated fresh food compartment too cold, temperature set below recommended temp, adjusted and allow 24 hours. Inspected filter, no leak present at time of arrival, customer informed me filter was recently changed, dried water inside filter housing"

Near Seneca Rd, Victorville, CA 92392
Kegan  N.

Kegan N.

WASHER WHIRLPOOL WTW5000DW0 "Tool required for repair not in truck, returning tomorrow with tool"

Near Prenda Ln, Victorville, CA 92394
Kegan  N.

Kegan N.

WASHER MAYTAG MVWB765FW2

Near Pepperwood St, Victorville, CA 92392
Kegan  N.

Kegan N.

M/W OTR WHIRLPOOL WMH31017FW0 "Removed and replaced magnetron and capacitor, ran test cycle, test good. Unit heating well, customer approves temperature."

Near Andrea Dr, Victorville, CA 92392
Kegan  N.

Kegan N.

WASHER GE GTW330ASK2WW "Removed and replaced agitator, cap, and lid lock, ran thru test cycle, test good."

Near Yucca Ave, Victorville, CA 92395
Kegan  N.

Kegan N.

REFRIGERATOR WHIRLPOOL WRT541SZDW00 "Upon arrival, refrigerator in defrost, could not determine issue based on frost pattern."

Near Nelliebell Dr, Victorville, CA 92392
Kegan  N.

Kegan N.

WASHER MAYTAG MVWC300XW0 "Removed and replaced gear case and ran test cycle, test good. Noticed were worn, removed and replaced agitator dogs.; used 1 80040 (AGITATOR DOGS) from stock"

Near Stetson Way, Victorville, CA 92394
Kegan  N.

Kegan N.

FREEZER WHIRLPOOL GAFZ21XXRK01 "Customer stated freezer compartment getting too hot, adc board and thermostat require replacement"

Near Skipper Ln, Victorville, CA 92394
Kegan  N.

Kegan N.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Customer stated freezer door not closing all the way. Noticed ice formation preventing freezer from closing from customer not closing all the way. Thawed/melted ice manually, noticed damaged gasket, removed and replaced gasket, tested unit, unit closing properly.; used 1 W10836785 (GASKET) from stock. Job Cmpltd"

Near Troy Ct, Victorville, CA 92395
Kegan  N.

Kegan N.

WASHER MAYTAG MVWC555DW "Customer stated unit not working. Tested unit, will only lock intermittently and not draining water fully. Ran diagnostics, long drain and lid lock faults, ordering both parts; ordrng 1 W10838613 (lid lock assembly) and 1 W10876600 (drain pump)"

Near Firefly Way, Victorville, CA 92392
Kegan  N.

Kegan N.

WASHER MAYTAG MVWB835DW4 "Customer stated unit not working properly. Inspected unit, unit appears to be off balance, ran diagnostics, off balance error code, adjusted legs at bottom, ran test cycle. Unit works good this time."

Near Green River Rd, Victorville, CA 92394
Tyler F.

Tyler F.

REFRIGERATOR GE GSE25HSJHHSS Customer stated that the unit has never reach the temps. Found temp calibration is incorrect. Ordering main control and display.; ordrng 1 WR55X20464 (interface dispenser) and 1 WR55X30596 (ELEC CNTRL)

Near Candlewick Ln, Victorville, CA 92395
Kegan  N.

Kegan N.

WASHER WHIRLPOOL WTW8900BC "Customer stated washer intermittently leaking from bottom. Ran test cycle, hose clamp had broken, replaced old clamp with new clamp, ran test cycle, test good."

Near Goshen Ct, Victorville, CA 92394
Kegan  N.

Kegan N.

WASHER WHIRLPOOL WTW5000DW0 "Upon entry, entered diagnostics, error codes displayed: F5E4, F0E5, F7E1, F2E1. Note, diagnostics displayed no error codes. Replaced drain pump, test good. Ordering lid lock and gearcase.; ordrng 1 W10404050 (lid lock) and 1 W11035751 (gearcase)"

Near Prenda Ln, Victorville, CA 92394
Kegan  N.

Kegan N.

WASHER GE GTW330ASK2WW "Customer stated washer not starting. Ran diagnostics, faulty lid lock. Agitator also broken and not washing clothes properly, ordering new agitator.; ordrng 1 WH01X27954 (LID LOCK) and 1 WH43X24454 (DISPENSER CAP) and 1 WH43X25304 (agitator assembly)"

Near Yucca Ave, Victorville, CA 92395
Kegan  N.

Kegan N.

REFRIGERATOR WHIRLPOOL ACQ128XP0

Near Forrest Ave, Victorville, CA 92395
Kegan  N.

Kegan N.

FREEZER WHIRLPOOL WRS325FDAW "Customer instruct. Customer stated low pressure water coming from dispenser, inspected water valve, valve test good. Tested water from wall coming to unit, low water pressure. Informed customer it is a plumbing issue."

Near Jade Rd, Victorville, CA 92392
Kegan  N.

Kegan N.

REFRIGERATOR GE GSE25HSHSS "Low cool on both sides, ice clumping"

Near Candlewick Ln, Victorville, CA 92395
Kegan  N.

Kegan N.

RANGE - GAS WHIRLPOOL WFG320M0BW2 "Customer stated flame not high enough, adjusted burner valve, test good. Working good now."

Near Wildcat Ln, Victorville, CA 92394
Kegan  N.

Kegan N.

M/W OTR WHIRLPOOL WMH32519FS0 "Customer stated unit not turning on, inspected unit, determined fuse blown. Removed and replaced fuse, ran test, test good, running and heating normally."

Near Lorado Way, Victorville, CA 92394
Kegan  N.

Kegan N.

DRYER MAYTAG MGDX655DW0 "Removed and replaced timer, ran test cycle, timer advancing. Test good."

Near High Vista St, Victorville, CA 92395
Kegan  N.

Kegan N.

WASHER MAYTAG MVWB835DC2 "Customer stated water connection leaking. Disconnected and cleaned hose connect, reconnected and tightened, test good. No leak present."

Near Silver Tip Way, Victorville, CA 92394
Kegan  N.

Kegan N.

M/W OTR WHIRLPOOL WMH32519FS0 "Customer stated unit not turning on, inspected unit, determined fuse blown. Removed and replaced fuse, ran test, test good, running and heating normally."

Near Lorado Way, Victorville, CA 92394
Kegan  N.

Kegan N.

DISHWASHER WHIRLPOOL WDT720PADM2 Entire sump assembly requires replacement.; ordrng 1 WPW10671941 (pump&motor)

Near Garden Glen Rd, Victorville, CA 92395
Kegan  N.

Kegan N.

DRYER WHIRLPOOL WGD5000DW3 "Removed and replaced timer, tested unit. Test good."

Near Hudson Dr, Victorville, CA 92395
Kegan  N.

Kegan N.

WASHER MAYTAG MVWX655DW0 "Customer stated making loud noise during spin, banging loud when spinning, and leaking water. Ran unit through test cycle, confirmed transmission issue. Banging due to weak suspension rods. Inspected motor, completely covered with oil, requires replacement. Also identified small fissure in outer tub on side.; ordrng 1 W10512161 (tub assembly) and 1 W11035751 (gearcase) and 1 W11130362 (SUSPENSION ) and 1 W11158831 (CAPACITOR ) and 1 W11283592 (MOTOR)"

Near Ferndale Rd, Victorville, CA 92394
Kegan  N.

Kegan N.

DRYER MAYTAG MGDX655DW1 "Customer stated dryer making loud noise during operation. Inspected unit, found long wire between drum and pulley. Removed and tested. Test good. No noise present."

Near Electra Dr, Victorville, CA 92395
Kegan  N.

Kegan N.

WASHER WHIRLPOOL WTW5000DW0 "Customer stated washer makes noise when spinning and not fully draining water. Checked and tested, drain pump, reading infinite ohms. Ordering drain pump, drive motor, and splutch assembly.; ordrng 1 W10721967 (drive pulley) and 1 W11283592 (DRIVE MOTOR ) and 1 WPW10581874 (pump-water)"

Near Prenda Ln, Victorville, CA 92394
Kegan  N.

Kegan N.

WASHER GE GTW460ASJWW "Customer stated water leaking from unit. Ran test cycle, no leaks present. Unit off balance, adjusted legs and recommended to use Precise a Fill cycle instead of Super."

Near Vasquez Ln, Victorville, CA 92394
Kegan  N.

Kegan N.

DRYER MAYTAG MGD6000XW1 "Customer stated dryer making loud noise, inspected unit, pulley worn, removed and replaced. Ran test, test good.; used 1 W10547292 (Idler Arm & Pulley Assembly) from stock"

Near Seventh Ave, Victorville, CA 92395