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Local Reviews
for Thousand Oaks, CA

Rated 4.5 out of 5 stars based on 51 customer reviews

Map of Thousand Oaks, CA

Great job. EXCEPT see opinion




Hector did a wonderful job. The machine works great. However my wife"Geri", found next to the dryer an insulating material panel that was not re-installed into the washing machine.


Map of Thousand Oaks, CA

Helpful & Knowledgable




Jesus showed up and immediately I felt he knew my concerns. I was delighted to hear that all my suspicions were more than valid and to hear that my current care of my unit was beyond what is considered normal and he was happy to hear that I was caring for the unit. Lastly, he showed me a few tricks to help maintain my unit. The man rocks~you are lucky if you get him! Our unit is still under warranty therefore, we did not have to pay out of pocket.


Response from Appliance Repair Specialist:

We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


Map of Thousand Oaks, CA

Jack




Great service.


Response from Appliance Repair Specialist:

Hello Jeff, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Map of Thousand Oaks, CA

Great customer service representative.




Very timely, thorough and professional.


Response from Appliance Repair Specialist:

Hi Jim, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Map of Thousand Oaks, CA

Great service




The service rep was on time. He was very professional and cleaned up after his work.


Response from Appliance Repair Specialist:

Hi Patti, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Map of Thousand Oaks, CA

excellent service





Map of Thousand Oaks, CA

REFRIGERATOR REPAIR




HECTOR WAS VERY HELPFUL IN TAKING CARE OF THE PROBLEM AND HELPING ME GET TO THE BOTTOM OF IT WITH WHIRLPOOL. I WAS VERY THANKFUL FOR HIS KNOWLEDGE ABOUT THIS SITUATION.


Map of Thousand Oaks, CA

Great service




Technician was very polite and seems to know what he was doing Was happy with service


Map of Thousand Oaks, CA

Great service experience!




Our technician did a fantastic job and kept us informed about everything he was doing.


Map of Thousand Oaks, CA

Great service





Review





Best service company I’ve experienced in a long time!




First, the company’s communication prior to the service call was super clear. Then, the nice serviceman arrived right on time, AND HAD PARTS WITH HIM in anticipation of what might need to be replaced based on the symptoms I had told the company on the phone! How great is that!? REALLY great, if you ask me. Then, because the issue was intermittent, Jesus replaced the item that would possibly cause the problem we were having! Terrific! Now, if the problem doesn’t re-occur, everything will be GREAT! The only way it could’ve been better would’ve been if the appointment was able to have been sooner than 5 days 🙂


Response from Appliance Repair Specialist:

Hello Ken, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


This guy is great




Jesus gave me insight on what he was working on and what to expect. He was quick and professional.


Response from Appliance Repair Specialist:

Hello David, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


RLG




Telephone always busy. Ask for return call timely. Service tech Hector exceeds expectation. Logging out from this survey - Unable to read Terms & Comfituons. Therefor do not agree to them.


Response from Appliance Repair Specialist:

Hello Ronald, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Performance as agreed.




Performance as agreed.


Response from Appliance Repair Specialist:

Hi Thomas, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


Excellent Service!!




Very helpful technician and he went above and beyond to answer our questions during our warranty repair.


Response from Appliance Repair Specialist:

Hi Holli, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Great Repairman





Response from Appliance Repair Specialist:

Hello David, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


On time!




Aaron is the best... took time to answer our questions and is extremely professional. Thanks again!


Response from Appliance Repair Specialist:

Hello Stephen, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Never again




The time frame was 10-1. Never a call from him or your company. As I'm on hold with your company he arrives at 1:20, no apology or explanation. Also, when I made the appointment I was told you would call with the estimate of an expensive part. Never a call from anyone. The repairman left still without an reason, an apology. Still charged the $75 fee and the cost for the part (we didn't know how much) and hopefully we will never need your company's assistance again.


Response from Appliance Repair Specialist:

Hello Robyn, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Wonderful Service!




Jesus was very polite and put his shoe covers on without my asking. He immediately identified what was wrong with one of my burners and fixed it. He explained and showed me what had been done incorrectly.


Response from Appliance Repair Specialist:

Hello Marina, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Solved my problem





Response from Appliance Repair Specialist:

Hi Michael, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Hector




Hector did a great job but I’m unhappy that my less than 30 days old refrigerator needed to have the ice maker repaired. Not what I expect from a Whirlpool product.


Response from Appliance Repair Specialist:

Hello Sandra, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Quick and efficient




Easy to do business with


Response from Appliance Repair Specialist:

Hello Joe, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Give Hector a raise




Hector goes above and beyond to fix our stove. He deserves a raise, a very big raise


Response from Appliance Repair Specialist:

Hi Lesly, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


It doesn't get any better than with Hector





Response from Appliance Repair Specialist:

Hello James, We are happy you had a wonderful experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.


excellent service




Jesus was great. He knew exactly what the problem was and spent plenty of time explaining what the problem was and how to fix it. I would definitely want to use him again if any other problems come up.


Response from Appliance Repair Specialist:

Hi Tim, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Suzanne




You have an awful company. You cancelled my appointment that I waited three weeks for because you overbooked. I wouldn’t recommend you to anyone!!


Response from Appliance Repair Specialist:

Hi Suzanne, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Great service, Jesus was a pleasure to deal with




This is the second time we have Jesus Castanon service our refrigerator. He did a great job both times. He is knowledgeable and pleasant to work with


Response from Appliance Repair Specialist:

Hi Del, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future


Spider




Great service


Response from Appliance Repair Specialist:

Hi There, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


I got an education




The technician that came to service our dishwasher, Hector, arrived early, did what he came to do, and educated me on the Whirlpool product that we had purchased. I'm disappointed in the product, not the technician. I had no idea that I am supposed to add phosphates to my dishwasher so that it does the job and lasts longer. However, phosphates cause nutrient pollution and feed algae. Hector explained the new dishwasher technology, which saves water. All very good to know.


Response from Appliance Repair Specialist:

Hello Karen, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


1991 Country club rd




GREAT INFORMATIVE service! Really appreciated the expertise.


Response from Appliance Repair Specialist:

Hello, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Great Service




Hector Zuleta is extremely professional. He took the time to explain what needed to be repaired on our JennAir Dishwasher, and did a fantastic job. I highly recommend him.


Response from Appliance Repair Specialist:

Hi John, We are excited to hear that you had a wonderful experience with our company! We are glad everything went great.


Mr Castanon efficient and professional




Mr Castanon is very knowledgeable. He is an expert at what he does. My initial concern dealing over the phone with the extended warranty people from Jenn-Air, was not justified. I would certainly have Mr Castanon back out when the Jenn-Air ice maker breaks again. Poor design probably keeps Mr. Castanon busy.


Response from Appliance Repair Specialist:

Hello Betsy, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Refridgerator repair




Recognized and solved the problem quickly. Had the part on hand.


Response from Appliance Repair Specialist:

Hello Nicholas, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Nice work, Hector!


Service for Dryer Lint Door





Response from Appliance Repair Specialist:

Hi Jube, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Hector Z.

Hector Z.

DISHWASHER KITCHENAID KUDE70FXSS5 "Replaced sump and motor, control and drain pump. Tested for leaks, tested ok."

Near Calle Laredo, Thousand Oaks, CA 91360
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW8200YW0 "Replaced outer tub, hub drive and agitator. Tested ok."

Near Longford Ave, Thousand Oaks, CA 91320
Aaron  B.

Aaron B.

WASHER WHIRLPOOL WTW5000DW2 "Checked operations , unit drain motor was on , reset the unit , tested ok asked the customer how much soap they use 1/2 cup of Costco soap , which is way to much and will cause the drain pump to stay on until the pressure switch is released which is I think what happened customer has never use the clean washer cycle with the first tablets to get rid of the build up that will happen on top of how much soap they’re using advise them to do a clean water cycle re-calibrate of the unit tested operations normal gave a customer instruct on self usage and how to much soap will cause this machine to malfunction , customer understood advise them to go to pods if anything unit is working as designed"

Near Fairview Rd, Thousand Oaks, CA 91362
Jesus C.

Jesus C.

MICROWAVE KITCHENAID KOCE507EWH06 Customer states that unit microwave light not working. Turned power off and pulled unit out 6 inches. Removed UI panel and raised appliance manager. Removed basles and installed new. Assembled unit and placed back in place. Turned power on and tested light. Unit is now working as design.

Near Saddlehorn Pl, Thousand Oaks, CA 91320
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF520PADW7 Customer states that unit is it cleaning dishes properly. Ran test and found error code. Ran full test and no issues found. Unit is now working as design. 5-2 Door stuck closed

Near Butterfly Ct, Thousand Oaks, CA 91320
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRFF305ESS00 Customer states that doors not leveled. Checked unit and lowered left side brake roller. Leveled unit and unit is now working as design.

Near El Dorado Dr, Thousand Oaks, CA 91362
Aaron  B.

Aaron B.

DISHWASHER KITCHENAID KDTM354DSS4 "Unit dispenser door gasket came off replaced, and tested operating ok at this time"

Near Via Camino, Thousand Oaks, CA 91320
Aaron  B.

Aaron B.

REFRIGERATOR KITCHENAID KRSC500ESS01 Checked operations unit has a frozen up evaporator again unit needs new UI board control and main board because it’s not reading the thermistors correctly as a result the unit is freezing up order parts; ordrng 1 W10822646 (U I BOARD ) and 1 W11172798 (MAIN BOARD )

Near Uppingham Dr, Thousand Oaks, CA 91360
Jesus C.

Jesus C.

MICROWAVE KITCHENAID KOCE507EWH06 Customer states that unit microwave light not working. Turned power off and pulled unit out 6 inches. Removed UI panel and raised appliance manager. Removed basles and installed new. Assembled unit and placed back in place. Turned power on and tested light. Unit is now working as design.

Near Saddlehorn Pl, Thousand Oaks, CA 91320
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF520PADW7 Customer states that unit is it cleaning dishes properly. Ran test and found error code. Ran full test and no issues found. Unit is now working as design. 5-2 Door stuck closed

Near Butterfly Ct, Thousand Oaks, CA 91320
Aaron  B.

Aaron B.

REFRIGERATOR KITCHENAID KRSC500ESS01 Checked operations unit has a frozen up evaporator again unit needs new UI board control and main board because it’s not reading the thermistors correctly as a result the unit is freezing up order parts. Need the unit defrosted; ordrng 1 W10822646 (U I BOARD ) and 1 W11172798 (MAIN BOARD )

Near Uppingham Dr, Thousand Oaks, CA 91360
Aaron  B.

Aaron B.

DISHWASHER KITCHENAID KDTM354DSS4 "Unit dispenser door gasket came off replaced, and tested operating ok at this time"

Near Via Camino, Thousand Oaks, CA 91320
Jesus C.

Jesus C.

FREEZER WHIRLPOOL ESU15C Customer states that unit is making noise. Checked unit and found the compressor making noise. Gave customer quote and denied repair. Customer paid for call $115.00 per credit card.

Near Calle Las Casas, Thousand Oaks, CA 91360
Jesus C.

Jesus C.

DISHWASHER KITCHENAID KDTM804EBS2 Customer states that unit is leaving condensation in tub. Ran diagnostics and no error codes found. Advised customer of using rinse aid and finish pods. Customer is currently using cascade with dawn and I explain that this specific soap creates to many suds. Unit is working as design.

Near Los Arcos Cir, Thousand Oaks, CA 91360
Hector Z.

Hector Z.

LAUNDRY WHIRLPOOL WTW8900BC0 Broken washer lid hinges. Replaced both. Tested ok.

Near Cottonwood Ct, Thousand Oaks, CA 91320
Aaron  B.

Aaron B.

COOKTOP KITCHENAID KGCC506RBL05 "Unit popped the house breaker , customer reset and it did it again , pulled top up replaced the spark module and switch harness , reinstalled tested operating normal now"

Near Avenida De Royale, Thousand Oaks, CA 91362
Jesus C.

Jesus C.

DISHWASHER KITCHENAID KUDE60HXSS1 Customer states that unit is not turning on. Ran diagnostics and found error code. Removed power and lower kick plate. Removed motor connector and reseated. Plugged unit back in and ran diagnostics. Unit filled and ran. Unit is working as designed.

Near Summerpark Ct, Thousand Oaks, CA 91362
Jesus C.

Jesus C.

REFRIGERATOR KITCHENAID KRFC704FPS00 Customer had unit defrosted upon arrival. Removed drawers and evaporator cover. Placed thermistor in proper location per service pointer W11033419C. Assembled unit and pulled unit. Removed control board cover and replaced control. Assembled unit and tested. Unit is now working as design.

Near Lang Ranch Pkwy, Thousand Oaks, CA 91362
Hector Z.

Hector Z.

DISHWASHER MAYTAG MDB4949SHZ0 Customer Spence burning smell on the drying cycle. Set unit in diagnostic and found no error code. Ran the rest of the diagnostic test and it pass. The burning smell is coming from the heating element when it get energized. Tested ok.

Near Grand Oak Ln, Thousand Oaks, CA 91360
Hector Z.

Hector Z.

REFRIGERATOR KITCHENAID KBSD608EBS00 "Control panel not accepting commands. Checked unit and removed power for few minutes to reset the controls. Restart power, tested ok."

Near Newbury Rd, Thousand Oaks, CA 91320
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Customer states that unit door foam showing. Verified customers concerned and documented with manufacturer. ordering part.

Near Indian Mesa Dr, Thousand Oaks, CA 91360
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF560SEYM

Near Calle Diamonte, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

OVEN JENN-AIR JJW3830DS01 "Double oven displaying an F2E1 code (Stuck/Shorted key). Checked connector (P5), code still there. Replaced User Interface. Reprogrammed. Tested ok.

Near Sapra St, Thousand Oaks, CA 91362
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS325FDAB06 Ordered part for complete seal system; ordrng 1 876765 (mtg kit) and 1 W10309988 (compressor) and 1 W11179385 (DRIER TUBE) and 1 WP2188823 (evaporator)

Near Calle Quebracho, Thousand Oaks, CA 91360
Aaron  B.

Aaron B.

DRYER WHIRLPOOL MGD5100DC0

Near Thunderhead St, Thousand Oaks, CA 91360
Jesus C.

Jesus C.

MICROWAVE WHIRLPOOL WOC54EC7AS04 Turned power off and pulled unit out. Removed panels on both sides. Screwed hinges and removed. Installed new hinges and assembled unit. Powered unit back on and tested unit. Had customer test unit by placing a coffee cup of water. Unit is working as design.

Near Knollwood Dr, Thousand Oaks, CA 91320
Jesus C.

Jesus C.

WASHER MAYTAG MVWB765FW3 Customer state that unit has sheet stuck in agitator. Found the sheet stuck in agitator. Removed sheet between agitator and basket. Ran calibration and auto. Unit passed and it’s now working as design.

Near Sirius St, Thousand Oaks, CA 91360
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer states that unit is leaking water. Ran diagnostics and no error codes found. Instruct customer on soap usage and maintenance. Found the airgap leaking water water and no other place. Unit is working as design.

Near Blue Oak Ave, Thousand Oaks, CA 91320
Jesus C.

Jesus C.

MICROWAVE WHIRLPOOL WOC54EC7AS04 Customer is having unit

Near Knollwood Dr, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced broken adjusters and stop.

Near Manchester Ct, Thousand Oaks, CA 91362
Hector Z.

Hector Z.

REFIRGERATOR WHIRLPOOL WRS325FNAM01 Replaced thermostat and defrost timer. Tested ok.

Near Corte Cancion, Thousand Oaks, CA 91360
Hector Z.

Hector Z.

FREEZER KITCHENAID KBFN402ESS01

Near La Brea Dr, Thousand Oaks, CA 91362
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL KSSO48QTX02

Near Berea Cir, Thousand Oaks, CA 91362
Hector Z.

Hector Z.

DISHWASHER MAYTAG MDBH949PAM4

Near Calle Abeto, Thousand Oaks, CA 91360
Hector Z.

Hector Z.

WASHER WHIRLPOOL WTW8200YW0

Near Longford Ave, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

DISHWASHER AMANA ADB1100AWB5 Dishwasher motor wash not working. Replaced motor sump assembly. Tested ok.

Near Mary Ct, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

WASHER MAYTAG MVWP575GW0 "Intermittently washer not shifting into spin. Checked unit and found an F7E1 code (Basket speed sensor fault), F7E5 code (Shifter fault). Replaced actuator. Recalibrated and ran a automatic/manual test. Tested ok."

Near E Hillcrest Dr, Thousand Oaks, CA 91360
Hector Z.

Hector Z.

REFRIGERATOR JENN-AIR JFX2897DRP02 Replaced LED lights. Tested ok.

Near Via Camino, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

REFRIGERATOR KITCHENAID KRSC503ESS01 Replaced ice maker. Tested ok.

Near Bear Creek Dr, Thousand Oaks, CA 91320
Hector Z.

Hector Z.

REFRIGERATOR WHIRLPOOL MFI2568AEW "Broken end cap pantry (LH), and torn freezer door gasket.; ordrng 1 W10874836 (endcap) and 1 WPW1043321 (FREEZER DOOR GASKET)"

Near La Encina, Thousand Oaks, CA 91320