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Local Reviews
for Stevenson Ranch, CA

Rated 5.0 out of 5 stars based on 10 customer reviews

Map of Stevenson Ranch, CA

Excellent




Excellent service! Tech was very knowledgeable, professional and polite!


Response from Appliance Repair Specialist:

Hello Jean, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Map of Stevenson Ranch, CA

Glen




Great service call! Michael called ahead of time. He was very knowledgeable and explained everything about appliance capability extremely well.


Response from Appliance Repair Specialist:

Hello Glen, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Map of Stevenson Ranch, CA

Sandra





Response from Appliance Repair Specialist:

Hello Sandra, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Good job, Billy!


Map of Stevenson Ranch, CA

María




Absolutely very knowledgeable


Response from Appliance Repair Specialist:

Hello Maria, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Mike!


Map of Stevenson Ranch, CA

Great Service




Very happy with the service. Was constantly updated regarding service time. Technician was on time and did the work in a timely, professional manner. It's rare and sad in today's time that all companies can't provide this type of service.


Response from Appliance Repair Specialist:

Hi Frank, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Billy!


Map of Stevenson Ranch, CA

Thank you Raymond!




Raymond did a great job, and we are, at this point in time, very happy with our refrigerator. It appears that Raymond may have solved the problem (a frost-free freezer frosting up) by replacing the door. This was a brand new refrigerator when the problem began, so we have no idea why it happened. Raymond is an extremely personable guy, and he has a great personality - great customer service!


Response from Appliance Repair Specialist:

Hi Anne, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Way to go, Raymond!


Map of Stevenson Ranch, CA

Appliance repair benchmark




Billy repaired both our KitchenAid dishwasher which needed a new electronic interface and our Maytag Bravos washing machine that he correctly diagnosed as a faulty drain pump. Now we have perfectly working appliances again at a fraction of their replacement cost. So very happy not to be washing dishes in the sink and clothes in the tub! Awesome work Billy! Also, got an automated call the day before that provided the apprx. 2 hour window of the appt. and another about 25 minutes prior as an update. Billy was exactly on time and worked proficiently to make the repairs. Price was as expected and a good value for quality work and factory parts. Hopefully we are good for awhile and any other appliances break Billy will get the call first.


Response from Appliance Repair Specialist:

Hi Lori! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Billy!


Map of Stevenson Ranch, CA

Gerald




Billie correctly identified the common cause of the three refrigerator problems. While there was a three day delay for complete defrosting overall quality and timing of the service was excellent. Refrigerator is working perfectly since servicing. Overall - excellent


Response from Appliance Repair Specialist:

We appreciate you taking the time to leave a positive review! Thank you for your business. We look forward to working with you again when needed. Thanks for the hard work Billy!


Map of Stevenson Ranch, CA

Great Service





Map of Stevenson Ranch, CA

courteous, proffesional service




Only downside is that had to wait for parts to come in and then reschedule.


Billy J.

Billy J.

DISHWASHER KITCHENAID KDTM354DSS5 Upon arrival removed lower cover and inner door is soaked I removed and replaced upper and lower spray arm and manifold per techline and unit is still leaking from door to left of the middle I removed door and ran unit and not one drop of water I then use clear door tool and everything seems to be working normal not one drop of water anywhere I ran unit for about 20 minutes and not one drop of water job complete.

Near Timberline Terrace, Stevenson Ranch, CA 91381
Michael M.

Michael M.

REFRIGERATOR KITCHENAID KRFC704FBS00

Near Raleigh Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

DISHWASHER AMANA ADB1400AGW1 Upon arrival cx stated unit was not draing found unit had bad drain pump removed and replaced retested job complete

Near Holiday Cir, Stevenson Ranch, CA 91381
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW8500DC1 Replaced cont oil and console. Unit functions as designed.

Near Elliot Ct, Stevenson Ranch, CA 91381
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW8500DC1 "Upon arrival cx states unit console was replaced and now unit not working again. Pulled codes found F6E3 code. Controls need to be replaced.; ordrng 1 W10838672 (console), 1 W10916666 (cntrl-elec)"

Near Elliot Ct, Stevenson Ranch, CA 91381
Billy J.

Billy J.

DISHWASHER KITCHENAID KDTM354DSS5 Apon arrival cx stated unit is leaking from the front of the door first thing I noticed was legs were not raised properly on unit I lowered legs as much as cabinet would allow me second thing I found was a sp that states the top rails need to be replaced removed and replaced both tracks from door retested no leaks at this time

Near Timberline Terrace, Stevenson Ranch, CA 91381
Michael M.

Michael M.

OVEN KITCHENAID KODE500ESS03

Near De Quincy Pl, Stevenson Ranch, CA 91381
Billy J.

Billy J.

REFRIGERATOR WHIRLPOOL WRF736SDAM13 Apon arrival removed and replaced thermistor and damper retested job complete

Near Wharton Dr, Stevenson Ranch, CA 91381
Billy J.

Billy J.

DISHWASHER WHIRLPOOL WDTA50SAHB0 Apon arrival removed and replaced entire float assembly retested job complete let unit run for ten minutes no leaks at this time job complete floor under dishwasher was warped along with cabinet as well will document with tradepartners cx stated they will pursue whilpool to fix floor and cabinet 6613133660 7723597352

Near Timberline Terrace, Stevenson Ranch, CA 91381
Billy J.

Billy J.

REFRIGERATOR WHIRLPOOL WRX735SDBM02 Apon arrival removed and replaced icemaker and harness retested job complete s code parts ; used 1 WPW10300024 (ICEMAKER) from stock

Near Hardy Pl, Stevenson Ranch, CA 91381
Billy J.

Billy J.

WASHER WHIRLPOOL WTW5000DW1 Called whirlpool at 11;14 per cx unit starts spinning or running by its self or lights cx English not very good apon arrival checked unit for error codes there was none cx stated they unplug the dryer so that would fix it I instructed cx last time unit needed a dedicated cuircut per techline cx needs dedicated cuircut and not to service unit unit it’s done or she will be charged cx states machine is bad states it starts filling and spinning by its self machine is working as desighned cx states when problem happens dryer is unplugged of unit per whilpool put unit on dedicated cuircut cx wants unit replaced Then cx goes to say they left the dryer unplugged the whole time and sat there an argued with me for 15 min documenting with techline. 7723684612 cx wants unit replaced

Near Wharton Dr, Stevenson Ranch, CA 91381
Michael M.

Michael M.

REFRIGERATOR WHIRLPOOL WRS325SDHV01 661 8032221 Bridget Cx wants to be sure it is cooling properly.Tech finds temps are normal and all fans operate as designed. Opened bottle of water and placed thermal probe inside. 36°Unit ops as intended Cx is wanting his beer to be as cold as his 20 year may tag unit inside his fridge. Unit ops as intended with no issues. Cx is now aware of product differences. Job complete

Near Forster Way, Stevenson Ranch, CA 91381
Billy J.

Billy J.

REFRIGERATOR WHIRLPOOL WRX735SDBM02 Upon arrival cx stated not making ice found unit has bad icemaker normally this icemaker comes with multiple wire harness to upgrade to newer icemaker but this one did not; ordrng 1 W10884720 (harns-wire)

Near Hardy Pl, Stevenson Ranch, CA 91381
Billy J.

Billy J.

DRYER WHIRLPOOL WGD8500DW4

Near Twain Pl, Stevenson Ranch, CA 91381
Billy J.

Billy J.

WASHER WHIRLPOOL WFW9700VW00 W10243941 W10004180 W10159904 apon arrival cx stated unit makes load noise in spin tested unit and found unit has bad tub bearing quoted cx he stated he will buy a new unit job complete

Near Shady Oak Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

COMPACTOR KITCHENAID KUCC151JSS0 Cx stated they are going to call whilpool to try and get sc autho

Near Alder Ct, Stevenson Ranch, CA 91381
Billy J.

Billy J.

REFRIGERATOR KITCHENAID KRMF606ESS01 upon arrival removed and replaced pad spring and switch retested and now paddle does not stick but water still coming out inspected resivor and valve found defective will replace; ordrng 1 8567668 (tie-wire) and 1 RESIVOR (RESIVOR) and 1 W10394076 (valve-inlt)

Near Cottonwood Ct, Stevenson Ranch, CA 91381
Billy J.

Billy J.

WASHER WHIRLPOOL WFW9700VW00 upon arrival cx stated unit makes load noise in spin tested unit and found unit has bad tub bearing cx he stated he will buy a new unit job complete

Near Shady Oak Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

WASHER MAYTAG WFW75HEFW0 Removed and replaced broken screw retested job complete

Near Beecher Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

DRYER MAYTAG MGDC465HW Upon arrival cx stated door not sealing properly and not drying properly I inspected door and it is closing and sealing . I also inspected unit unit is igniting every time I checked temps out of vent and got 165 128 168 132 170 135 average temp 149 instructed cx of proper use and care unit operating as designed

Near Azalia Trail Ct, Stevenson Ranch, CA 91381
Kenneth M.

Kenneth M.

REFRIGERATOR WHIRLPOOL WRS325SDHW00 "Replaced control, UI, and defrost bimetal and unit is now working properly. Customer approves function at this time."

Near Steinbeck Ave, Stevenson Ranch, CA 91381
Billy J.

Billy J.

MICROWAVE WHIRLPOOL WOC54EC7AS01 wpw104861 Part not ordered ; ordrng 1 WPW10486188 (cntrl-elec)

Near Doyle Ct, Stevenson Ranch, CA 91381
Billy J.

Billy J.

MICROWAVE WHIRLPOOL GMC305PDQ1 Apon arrival uninstalled microwave removed and replaced diod magnetron and lamp all functions now heat and light as desighned

Near Shelley Pl, Stevenson Ranch, CA 91381
Billy J.

Billy J.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Apon arrival cx stated unit was not dispensing water found a water line in the top resivor got disconnected and leaking threw top of fridge uninstalled panel and resecured retested job complete instructed cx to buy another baking soda for fridge odor also coffee beans job complete

Near Brooks Cir, Stevenson Ranch, CA 91381
Billy J.

Billy J.

WASHER MAYTAG MHW5500FW0 MHAEBHAEPL2.5 apon arrival removed and replaced all parts listed retested and unit is working as desighned no leaks dings or scratches ran unit threw diognosis and inspected all components and not one drop of water I had one of the screws break on old stator so I could not transfer over ordering; ordrng 1 W10253476 (screw)

Near Beecher Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

DRYER MAYTAG WGD7800XW0 WGD7800XW0 47.83 4392067 pin arrival unit was making a load scratching noise removed and replaced repair kit retested job complete; used 1 4392067 (DRYER REPAIR KIT) from stock

Near Barnett Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

DISHWASHER WHIRLPOOL MDB7749AWB1 Removed and replaced u.i retested job complete cx paid in full

Near Singer Pl, Stevenson Ranch, CA 91381
Michael M.

Michael M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Cx states he popped a plastic wire harness piece off and harness became frozen solid on the bottom of the fresh food cabinet.Found evap drain obstructed with ice. Used steamer and removed all ice from unit. Used 1/4” line to clear drain tube. Unit now ops as intended. Plastic guard is now installed all ops are normal.

Near Wordsworth Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

MICROWAVE WHIRLPOOL WOC54EC7AS01 Upon arrival removed and replaced inverter and appliance manager board when retested unit was turning on by its self unit would open door and u.i would state door is open but microwave would not shut off, reordering appliance manager board.

Near Doyle Ct, Stevenson Ranch, CA 91381
Michael M.

Michael M.

DISHWASHER MAYTAG MDB4949SDE3 Removed front panel. Removed and replaced dispenser assembly. Left panel off and ran unit through rapid advance. Witnesses dispenser operate. Put unit back together unit ops as intended job complete.

Near Steinbeck Ave, Stevenson Ranch, CA 91381
Kenneth M.

Kenneth M.

REFRIGERATOR WHIRLPOOL WRS325SDHW00 Found unit with a frosted over evap due to defrost issues. Ordering new control board. 120 volts not getting to heater ordrng 1 W11174836 (CONTROL)

Near Steinbeck Ave, Stevenson Ranch, CA 91381
Billy J.

Billy J.

M/W OTR KITCHENAID KMHC319ESS4 Cx stated unit was taking longer too cook. I checked unit for error codes and there was none tested magtube. unit works fine

Near Barnett Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

REFRIGERATOR KITCHENAID KRFC300ESS01 Upon arrival removed and replaced all doors control and name tag cx inspected and is happy with repair job complete

Near Barnett Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

OVEN KITCHENAID KSGG700ESS1 Upon arrival cx stated temp not correct. I recalibrated unit and have the unit within 5 degrees showed cx they are happy with repair

Near Barnett Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

MICROWAVE WHIRLPOOL GMC305PDQ1 upon arrival cx stated unit stopped heating and makes a burning smell found noise and smell was coming from mag tube will need to uninstall microwave oven combo; ordrng 1 W10245183 (magnetron) and 1 WPW10440740 (lmp-basles) and 1 WPW10687786 (diode)

Near Shelley Pl, Stevenson Ranch, CA 91381
Billy J.

Billy J.

WASHER MAYTAG MHW5500FW0 F3e1 f7e9 f8e3 W10901175 806.50 W11253212 9.98 apon arrival cx stated unit making a grinding noise in spin and load knocking noise I put unit in diognosis and heard it right away unistalled back panel to notice bolt that hold stator and rotor in place broke off and can’t remove bolt rotor stator bolt and tub assembly need replaced referring cx to whilpool to see if can get autho requesting extra labor if we get autho do to big repair informed cx all I can cover is parts with s code W10870751 WPW10544980 cx will be calling whirlpool quoted 400 for repair 115 sc parts s code labor 285 wait on autho to cover parts cx wants emailed comply never seen this big of a problem with brand new unit cx not happy if we get autho make 5 job count

Near Beecher Ln, Stevenson Ranch, CA 91381
Michael M.

Michael M.

DISHWASHER MAYTAG MDB4949SDE3 "Cx states white film on dishes.No faults in control, found rinse aid dispenser full.Cx showed tech dirty dishes with white residue. Ordering dispenser assembly W10861000Return 11/6/18 12-4 requested by cx.; ordrng 1 W10861000 (detergent dispenser)"

Near Steinbeck Ave, Stevenson Ranch, CA 91381
Billy J.

Billy J.

MICROWAVE WHIRLPOOL WOC54EC7AS01 "F1 e5 inverter fault upon arrival cx stated unit will say feature unavailable over and over till he powers unit off turns power on per tech sheet replace inverter and appliance manager board W10217711 send into parts research for microwave appliance manager, 1 MICROAPPLIANCEMANAGER (MICRO APPLIANCE MANAGER), ordrng 1 W10217711 (inverter), 112.66"

Near Doyle Ct, Stevenson Ranch, CA 91381
Michael M.

Michael M.

DISHWASHER WHIRLPOOL KDTE334GBS0 Removed unit.Removed and replaced upper tracks. Reinstalled unitDrawers slide out easily now. Job complete

Near Southern Oaks Dr, Stevenson Ranch, CA 91381
Michael M.

Michael M.

WASHER WHIRLPOOL WTW8500DC0 "Cx states unit stopped mid cycle and threw a “DNR” fault on UI display. Left standing water in unit. Cx showed a video to tech of above events. F9E1- drain pump system / long drainF0E5-off bal load, Found cx was washing two large camping jackets. Unit was off balance and faulted out. Tech manually filled tub half way with water and manually drained all water out via control. Unit drains with no issues or leaks. Ran auto service test with no issues all operations are normal, Job complete"

Near Emerson Ln, Stevenson Ranch, CA 91381