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Local Reviews
for Stevenson Ranch, CA

Rated 5.0 out of 5 stars based on 8 customer reviews

Map of Stevenson Ranch, CA

Sandra





Response from Appliance Repair Specialist:

Hello Sandra, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Good job, Billy!


Map of Stevenson Ranch, CA

María




Absolutely very knowledgeable


Response from Appliance Repair Specialist:

Hello Maria, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Mike!


Map of Stevenson Ranch, CA

Great Service




Very happy with the service. Was constantly updated regarding service time. Technician was on time and did the work in a timely, professional manner. It's rare and sad in today's time that all companies can't provide this type of service.


Response from Appliance Repair Specialist:

Hi Frank, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Billy!


Map of Stevenson Ranch, CA

Thank you Raymond!




Raymond did a great job, and we are, at this point in time, very happy with our refrigerator. It appears that Raymond may have solved the problem (a frost-free freezer frosting up) by replacing the door. This was a brand new refrigerator when the problem began, so we have no idea why it happened. Raymond is an extremely personable guy, and he has a great personality - great customer service!


Response from Appliance Repair Specialist:

Hi Anne, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Way to go, Raymond!


Map of Stevenson Ranch, CA

Appliance repair benchmark




Billy repaired both our KitchenAid dishwasher which needed a new electronic interface and our Maytag Bravos washing machine that he correctly diagnosed as a faulty drain pump. Now we have perfectly working appliances again at a fraction of their replacement cost. So very happy not to be washing dishes in the sink and clothes in the tub! Awesome work Billy! Also, got an automated call the day before that provided the apprx. 2 hour window of the appt. and another about 25 minutes prior as an update. Billy was exactly on time and worked proficiently to make the repairs. Price was as expected and a good value for quality work and factory parts. Hopefully we are good for awhile and any other appliances break Billy will get the call first.


Response from Appliance Repair Specialist:

Hi Lori! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Billy!


Map of Stevenson Ranch, CA

Gerald




Billie correctly identified the common cause of the three refrigerator problems. While there was a three day delay for complete defrosting overall quality and timing of the service was excellent. Refrigerator is working perfectly since servicing. Overall - excellent


Response from Appliance Repair Specialist:

We appreciate you taking the time to leave a positive review! Thank you for your business. We look forward to working with you again when needed. Thanks for the hard work Billy!


Map of Stevenson Ranch, CA

Great Service





Map of Stevenson Ranch, CA

courteous, proffesional service




Only downside is that had to wait for parts to come in and then reschedule.


Kenneth M.

Kenneth M.

REFRIGERATOR WHIRLPOOL WRS325SDHW00 "Replaced control, UI, and defrost bimetal and unit is now working properly. Customer approves function at this time."

Near Steinbeck Ave, Stevenson Ranch, CA 91381
Billy J.

Billy J.

MICROWAVE WHIRLPOOL WOC54EC7AS01 wpw104861 Part not ordered ; ordrng 1 WPW10486188 (cntrl-elec)

Near Doyle Ct, Stevenson Ranch, CA 91381
Billy J.

Billy J.

MICROWAVE WHIRLPOOL GMC305PDQ1 Apon arrival uninstalled microwave removed and replaced diod magnetron and lamp all functions now heat and light as desighned

Near Shelley Pl, Stevenson Ranch, CA 91381
Billy J.

Billy J.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Apon arrival cx stated unit was not dispensing water found a water line in the top resivor got disconnected and leaking threw top of fridge uninstalled panel and resecured retested job complete instructed cx to buy another baking soda for fridge odor also coffee beans job complete

Near Brooks Cir, Stevenson Ranch, CA 91381
Billy J.

Billy J.

WASHER MAYTAG MHW5500FW0 MHAEBHAEPL2.5 apon arrival removed and replaced all parts listed retested and unit is working as desighned no leaks dings or scratches ran unit threw diognosis and inspected all components and not one drop of water I had one of the screws break on old stator so I could not transfer over ordering; ordrng 1 W10253476 (screw)

Near Beecher Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

DRYER MAYTAG WGD7800XW0 WGD7800XW0 47.83 4392067 pin arrival unit was making a load scratching noise removed and replaced repair kit retested job complete; used 1 4392067 (DRYER REPAIR KIT) from stock

Near Barnett Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

DISHWASHER WHIRLPOOL MDB7749AWB1 Removed and replaced u.i retested job complete cx paid in full

Near Singer Pl, Stevenson Ranch, CA 91381
Michael M.

Michael M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Cx states he popped a plastic wire harness piece off and harness became frozen solid on the bottom of the fresh food cabinet.Found evap drain obstructed with ice. Used steamer and removed all ice from unit. Used 1/4” line to clear drain tube. Unit now ops as intended. Plastic guard is now installed all ops are normal.

Near Wordsworth Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

MICROWAVE WHIRLPOOL WOC54EC7AS01 Upon arrival removed and replaced inverter and appliance manager board when retested unit was turning on by its self unit would open door and u.i would state door is open but microwave would not shut off, reordering appliance manager board.

Near Doyle Ct, Stevenson Ranch, CA 91381
Michael M.

Michael M.

DISHWASHER MAYTAG MDB4949SDE3 Removed front panel. Removed and replaced dispenser assembly. Left panel off and ran unit through rapid advance. Witnesses dispenser operate. Put unit back together unit ops as intended job complete.

Near Steinbeck Ave, Stevenson Ranch, CA 91381
Kenneth M.

Kenneth M.

REFRIGERATOR WHIRLPOOL WRS325SDHW00 Found unit with a frosted over evap due to defrost issues. Ordering new control board. 120 volts not getting to heater ordrng 1 W11174836 (CONTROL)

Near Steinbeck Ave, Stevenson Ranch, CA 91381
Billy J.

Billy J.

M/W OTR KITCHENAID KMHC319ESS4 Cx stated unit was taking longer too cook. I checked unit for error codes and there was none tested magtube. unit works fine

Near Barnett Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

REFRIGERATOR KITCHENAID KRFC300ESS01 Upon arrival removed and replaced all doors control and name tag cx inspected and is happy with repair job complete

Near Barnett Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

OVEN KITCHENAID KSGG700ESS1 Upon arrival cx stated temp not correct. I recalibrated unit and have the unit within 5 degrees showed cx they are happy with repair

Near Barnett Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

MICROWAVE WHIRLPOOL GMC305PDQ1 upon arrival cx stated unit stopped heating and makes a burning smell found noise and smell was coming from mag tube will need to uninstall microwave oven combo; ordrng 1 W10245183 (magnetron) and 1 WPW10440740 (lmp-basles) and 1 WPW10687786 (diode)

Near Shelley Pl, Stevenson Ranch, CA 91381
Billy J.

Billy J.

WASHER MAYTAG MHW5500FW0 F3e1 f7e9 f8e3 W10901175 806.50 W11253212 9.98 apon arrival cx stated unit making a grinding noise in spin and load knocking noise I put unit in diognosis and heard it right away unistalled back panel to notice bolt that hold stator and rotor in place broke off and can’t remove bolt rotor stator bolt and tub assembly need replaced referring cx to whilpool to see if can get autho requesting extra labor if we get autho do to big repair informed cx all I can cover is parts with s code W10870751 WPW10544980 cx will be calling whirlpool quoted 400 for repair 115 sc parts s code labor 285 wait on autho to cover parts cx wants emailed comply never seen this big of a problem with brand new unit cx not happy if we get autho make 5 job count

Near Beecher Ln, Stevenson Ranch, CA 91381
Michael M.

Michael M.

DISHWASHER MAYTAG MDB4949SDE3 "Cx states white film on dishes.No faults in control, found rinse aid dispenser full.Cx showed tech dirty dishes with white residue. Ordering dispenser assembly W10861000Return 11/6/18 12-4 requested by cx.; ordrng 1 W10861000 (detergent dispenser)"

Near Steinbeck Ave, Stevenson Ranch, CA 91381
Billy J.

Billy J.

MICROWAVE WHIRLPOOL WOC54EC7AS01 "F1 e5 inverter fault upon arrival cx stated unit will say feature unavailable over and over till he powers unit off turns power on per tech sheet replace inverter and appliance manager board W10217711 send into parts research for microwave appliance manager, 1 MICROAPPLIANCEMANAGER (MICRO APPLIANCE MANAGER), ordrng 1 W10217711 (inverter), 112.66"

Near Doyle Ct, Stevenson Ranch, CA 91381
Michael M.

Michael M.

DISHWASHER WHIRLPOOL KDTE334GBS0 Removed unit.Removed and replaced upper tracks. Reinstalled unitDrawers slide out easily now. Job complete

Near Southern Oaks Dr, Stevenson Ranch, CA 91381
Michael M.

Michael M.

WASHER WHIRLPOOL WTW8500DC0 "Cx states unit stopped mid cycle and threw a “DNR” fault on UI display. Left standing water in unit. Cx showed a video to tech of above events. F9E1- drain pump system / long drainF0E5-off bal load, Found cx was washing two large camping jackets. Unit was off balance and faulted out. Tech manually filled tub half way with water and manually drained all water out via control. Unit drains with no issues or leaks. Ran auto service test with no issues all operations are normal, Job complete"

Near Emerson Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Removed and replaced door and gasket sealed gasket with heat gun no air leaks job complete

Near Hammet Cir, Stevenson Ranch, CA 91381
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced door. Tested ops. All functions work as designed. Cx will call back if unit starts to frost up.

Near Thurber Way, Stevenson Ranch, CA 91381
Michael M.

Michael M.

M/W OTR KITCHENAID KMHC319ESS4 Found that microwave is operatings intended, Cx states that the unit takes longer to cook than her old models. Unit ops as normal and operate as intended, job complete. Service manager was present spoke with cx about product and the issues she was experiencing. Cx plans to contact pacific appliance for product return.

Near Barnett Ln, Stevenson Ranch, CA 91381
Michael M.

Michael M.

M/W OTR KITCHENAID KSGG700ESS1 Cx states unit is taking too long to cook. Raised temps 30° and advised cx to use unit and allow 30 minutes of pre heat times. Unit operates as intended at this time. Job complete.

Near Barnett Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

WASHER MAYTAG MVWB750WQ0 W10536347 apon arrival removed and replaced drain pump retested no leaks dings or scratches at this time job complete unit is draining as deaighned

Near Smokewood Way, Stevenson Ranch, CA 91381
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KRFC302EBS00 Removed door and bent hinges upward per recommendation from whirlpool and door is sitting even and closing properly. Cx approves repair. No dents dings or scratches caused by tech.

Near Moore Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

WASHER MAYTAG MVWB750WQ0 W10536347 Upon arrival unit getting f 32 found drain pump getting proper voltage but not turning on unit needs drain pump ordering quoted labor and part; ordrng 1 W10536347 (drain pump asm)

Near Smokewood Way, Stevenson Ranch, CA 91381
Billy J.

Billy J.

MICROWAVE KITCHENAID KMBS104ESS02 Upon arrival installed missing screws retested job complete

Near Barnett Ln, Stevenson Ranch, CA 91381
Kenneth M.

Kenneth M.

REFRIGERATOR WHIRLPOOL GAFZ21XXRK02 "Customer was experiencing a clog in their drain tube at the top portion of the unit, causing a leak in the lower portion of the fridge. Do dents dings or scratches caused by us. Thawed ice in drain tube and added evaporator frost kit to prevent further excessive frosting. used 1 819043 ( HEAT PROBE) from stock"

Near Tennyson Ln, Stevenson Ranch, CA 91381
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KRFC302EBS00 Cx is having same issue. Called and spoke with techline. They recommended changing bottom hinge. Floors are stone floors so they are extremely uneven. Ordering hinge rescheduled cx for 10/10; ordrng 1 W10210882 (hinge-door)

Near Moore Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

DRYER MAYTAG MVWX655DW0 Upon arrival cx stated unit making noise while agitating found motor pulley loose tightened retested and recalibrated job complete

Near Lewis Way, Stevenson Ranch, CA 91381
Kenneth M.

Kenneth M.

kitchenaid compactor KUCC151JSS0 Found unit not opening door due to ram being down. Found main drive gear broken not allowing unit to go up or down. Ordering new gear, ordrng 1 882699 (gear-drive), Installed gear drive and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician.

Near Alder Ct, Stevenson Ranch, CA 91381
Kenneth M.

Kenneth M.

whirlpool refrigerator WRT541SZDW00 Found unit with gapping in left corner of fridge door gasket. Tried adjusting unit. Will need extra plastic shims. Ordering new shims ordrng 1 WP2254473 (hinge-door) and 3 WP487576 (washer)s, Installed all parts. Sealed cabinet to liner. informed customer to give fridge 24 hours can still see light singing through corner. But unit is fully sealed 100%. Swinging through cause mullion between freezer and fridge is almost to short. Sealed all cabinet to liner. ; Job Complete.

Near Emerson Ln, Stevenson Ranch, CA 91381
Kenneth M.

Kenneth M.

WHIRLPOL WASHER WTW8040DW4 off balanceF0E3 - overloadF9E2 - water ring detected Found unit with the listed error code. Cleared error codes and tested unit on an auto test mode. Unit is working properly. Instructed customer on proper loading techniques and soap usuage. Customer approves. No dents dings or blemishes on or around unit caused by technician.

Near Shakespeare Ln, Stevenson Ranch, CA 91381
Billy J.

Billy J.

KITCHENAID DISHWASHER KDTE254ESS1 Upon arrival unit was completely dead customer states sometimes he will bet a light on u.i removed and replaced main control but still nothing unit has a bad u.i as well ordering W10902370 u.i is completely unresponsive; ordrng 1 W10902370 (panel-cntl), used 1 W10866124 (CNTRL-ELEC) Removed and replaced u.i retested job complete.

Near Smokewood Way, Stevenson Ranch, CA 91381
Billy J.

Billy J.

maytag dishwasher MDB7749AWB2 Upon arrival customer states u.i does not start machine. tested unit found u.i had failed inspected and saw white magnesium on ribbon removed and replaced panel retested job complete.

Near Smokewood Way, Stevenson Ranch, CA 91381
Raymond H.

Raymond H.

KITCHENAID REFRIGERATOR KSSP42QMS00 Upon arrival customer complaint was icemaker not making any ice tested and found icemaker would not cycle. Quoted customer on replacement of ice maker cx approved. Replaced ice maker and tested unit. Unit functions as designed.

Near Timberline Terrace, Stevenson Ranch, CA 91381
Billy J.

Billy J.

kitchenaid microwave KMHS120ESS2 Upon arrival customer stated unit giving door error code found interlock switches are shorted removed and replaced from truck stock retested job complete. Used WPW10156813 (INTERLOCK) WP8206419 (INTERLOCK)

Near Elmwood Ln, Stevenson Ranch, CA 91381
Kenneth M.

Kenneth M.

WHIRLPOOL REFRIGERATOR KFIS29PBMS00 Found unit with frosted over evap. Per service pointer ordering a few parts. Evap cover. Tabs on ton are broken. Ordering new plastic thermistor and drain pan is warped. Causing air leaking into evap. Rescheduled customer for 9-12-18; ordrng 1 W10902214 (thermistor) and 1 WPW10501260 (cover-evap) and 1 WPW10537710 (pan-drip) Installed all listed parts. Defrosted built up ice and tested unit. Unit is now working properly. Customer approves function at this time. No dents dings or blemishes on or around unit caused by technician

Near Reade Pl, Stevenson Ranch, CA 91381
Billy J.

Billy J.

whirlpool washer WTW8500DW3 F3 e2 f8e1 f0 e4 f2e1 f3e2 W11165546 apon arrival 6618775488 upon arrival hot water solenoid was not opening tested unit found unit needs new valve; ordrng 1 VALVE (VALVE), Removed and replaced valve retested job complete no error codes on machine.

Near Pine Cliff Pl, Stevenson Ranch, CA 91381