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Local Reviews
for South Pasadena, CA

Appliance Repair Specialist Rated 4.6 out of 5 stars based on 20 customer reviews

Map of South Pasadena, CA

Fantastic




Review of Appliance Repair Specialist

Perfect service again!


Response from Appliance Repair Specialist:

Appliance Repair strives for such service and we greatly appreciate your feedback. Thank you for your time and business.


Map of South Pasadena, CA

Fantastic service




Review of Appliance Repair Specialist

Double checked the fix to mane sure it was correct.


Response from Appliance Repair Specialist:

We are happy you had fantastic service with Appliance Repair and are more than glad to know your appliance is up and running. Thank you for taking the time to review your service with us, it is pivotal for us to continue giving superior service! We appreciate your time and business.


Map of South Pasadena, CA

Wonderful service




Review of Appliance Repair Specialist

Perfect


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.


Map of South Pasadena, CA

Judy C.




Review of Appliance Repair Specialist

Great & professional service!


Response from Appliance Repair Specialist:

Thank you for the awesome review! Appliance Repair strives to provide excellent & exceptional service. We appreciate your time and business.


Map of South Pasadena, CA

Challenging Communication but GREAT work




Review of Appliance Repair Specialist

The communication between the company me and the tech was challenging and they over scheduled for the initial repair day, but once the Tech came, he got the work done swiftly, professionally and to my total satisfaction. Plus the Tech was friendly and polite.


Map of South Pasadena, CA

Friendly service




Review of Appliance Repair Specialist

Administrative fee is ridiculous. Also had to call twice to get an email receipt. Service from Juan was very good.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of South Pasadena, CA

5/29/2020 response to service 5/15 & 5/23/2020




Review of Appliance Repair Specialist

Yes I appreciate Francisco's expertise. I contacted the Warranty group because the refrigerator part of the refrigerator had been progressively getting warmer and ruining several items that had been stored. on 5/15 Francisco found that relay clicking off and evap fan not running to order parts and surprise to me svc pointer that needed a relay kit to avoid fire. On Saturday 5/23 Francisco here to remove and replace relay kit and evap fan motor. He said give about 5 hours for the refrigerator will be cool enough. Sunday slightly cooler, Monday, Tuesday not any cooler, Call to Appliance Repair Specialist to report warm fridge section, told to contact Warranty #. I purchased a refrigerator/ freezer thermometer and found Freezer -20 frosty accumulation on cartons and items in freezer, Fridge 66 degrees...Call to Warranty Thursday 5/28 to open a new Service request. Awaiting follow up visit this Tuesday June 2. Appreciate and hopefully something can be successfully be rectified. Thank you.


Response from Appliance Repair Specialist:

Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you've had a pleasant experience with Appliance Repair.


Map of South Pasadena, CA

RE 2001 Maytag warranty repair, warm refrigerator area




Review of Appliance Repair Specialist

Maytag 2001 warranty repair, refrigerator section warmer these last several weeks... Actually this morning 5/27/2020 I called into ARS, because is these last days since repair 5/23, it seemed the freezer was uber freezing (frost on the items in freezer). yet the refrigerator seemed a little cooler yet not the normal cool. I maybe calling the warranty company again, to see if there may be something that Francisco can help me with. Decision pending.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are glad you had a pleasant experience with Appliance Repair. If you would like to speak with us more in depth about any matter, please feel free to give us a call at 661-587-1300. We appreciate your time and business.


Map of South Pasadena, CA

Good job in tough fix.




Review of Appliance Repair Specialist

Francisco did a great job, came back three times to make sure it was done right. Great communication, nice guy, hard worker.


Response from Appliance Repair Specialist:

Appliance Repair strives for such service and we are more than glad to know your appliance is up and running, thank you for your time and business.


Map of South Pasadena, CA

Great Service!




Review of Appliance Repair Specialist


Scam




Review of Appliance Repair Specialist

They did nothing. Called a master repair hotline who did nothing but “counsel” me on how to not put food in the back of the refrigerator so it doesn’t freeze. What a joke!


Response from Appliance Repair Specialist:

Hi Alexandra, thank you for taking the time to respond to our review request, we appreciate your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We appreciate your time and business.


Hard working Francisco




Review of Appliance Repair Specialist

The technician is wonderful but the dispatch has left me sitting TWICE when my appointment was cancelled


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Therese




Review of Appliance Repair Specialist

My whirlpool dryer is a real problem. It is obvious that Francisco TRULY wants to discover and eliminate the problem.


Response from Appliance Repair Specialist:

Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.


Unsurpassed




Review of Appliance Repair Specialist

Francisco Sandoval is punctual, knowledgeable and thorough.


Response from Appliance Repair Specialist:

Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Terry




Review of Appliance Repair Specialist

So knowledgeable and it is obvious he wanted to do a complete and thorough job.


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.


Very good




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


Great service




Review of Appliance Repair Specialist

Repair specialist was very thorough in diagnosing problem. Problem was resolved.


Response from Appliance Repair Specialist:

Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


great




Review of Appliance Repair Specialist


Great service.




Review of Appliance Repair Specialist

Prompt, efficient, professional.


Great Service!




Review of Appliance Repair Specialist

Bryan Dunn-Wilson was very helpful and courteous. He answered all my questions thoroughly.


Response from Appliance Repair Specialist:

Hello Kelly, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRMF706EBS01 Removed both refrigerator doors/divider/center mullion and hinges. Removed and replaced harness and deli drawer ui board.

Near Arroyo Verde Rd, South Pasadena, CA 91030
Juan G.

Juan G.

WASHER MAYTAG MHW6630HC0 "On arrival, customer pointed a sound the unit makes when the cycle is done. Sounded like a fan. Upon inspecting the unit found the vent fan activated. Customer was selecting the 16 hour Fresh and Hold feature. That feature turns the vent fan for 16 hours, unless the off button is pressed. F0e2. Cleared error code. Ran diagnostics, all units ops checked fine. Advised customer about features, and how much detergent to use to avoid Oversuds."

Near Columbia St, South Pasadena, CA 91030
Francisco S.

Francisco S.

WASHER WHIRLPOOL MVWB765FC3 Removed and replaced water pump. Tested ops no leaks and unit working as intended.

Near Monterey Rd, South Pasadena, CA 91030
Francisco S.

Francisco S.

WASHER WHIRLPOOL MVWB765FC3 Checked unit found error code f9 e1/ f9 e2 found no obstruction unit needs pump replaced.; ordrng 1 W10876600 (drain pump)

Near Monterey Rd, South Pasadena, CA 91030
Francisco S.

Francisco S.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Found error code f4 e3 and f7 e1. Unit checked ok at moment of testing. Asked cx to call back if issue reoccurs to ensure we are not replacing the wash motor for no reason.

Near Garfield Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

MICROWAVE JENN-AIR JMDFS24GS0 Checked unit found door making clicking noise as it was trying to close. Found cabinet side trim to be the issue. Cx needs to get side trim adjusted unit is working as intended.

Near Harriman Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRMF706EBS01 Found unit cooling features off completely. Lights on except Ui drawer control board. Performed power reset th same results unit dead. Unplugged harness for ui drawer control and performed power reset unit now started cooling. Contacted tech line they advised replacing board and harness at the same time. Ordering parts to complete repair. Sr#7729415920 Bruce; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)

Near Arroyo Verde Rd, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL KBSN608ESS00 Removed and replaced ice maker tested ops no leaks and unit cycled properly.

Near Diamond Ave, South Pasadena, CA 91030
Juan G.

Juan G.

REFRIGERATOR JENN-AIR JF42NXFXDE02 Both fresh food compartment ceiling led assemblies are out. Led assemblies need to be replaced.; ordrng 2 W11462342 (LED)s

Near La Terraza St, South Pasadena, CA 91030
Francisco S.

Francisco S.

MICROWAVE KITCHENAID WMH73521CS1 Will order both parts and attempt door switch kit first.

Near Diamond Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

WASHER WHIRLPOOL MVWC465HW2 "Checked unit found main pulley grinding on guard. Removed nut added loc tite, tested ops unit now working properly."

Near Collis Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

OVEN WHIRLPOOL WOS51ES4ES Checked unit found issues with L2 incoming voltage. Reset breaker unit now working properly.

Near Winding Ln, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL KBSN608ESS00 Checked unit found ice maker cycled through but arm does not fully go down. Cx mentioned he bent bail arm before as it would fall off. Ordering ice maker with arm. ; ordrng 1 W11082613 (icemaker)

Near Diamond Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL WRT311FZDW "Found unit freezing vegetables and fruits, also some liquids per cx. Removed and replaced control with harness and thermistor. Set fc to max and asked cx to monitor temp and report any issues."

Near Meridian Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

MICROWAVE KITCHENAID KMHS120ESS2 Checked unit found loose connection on top left harness. Undid connection and re seated connector a few times unit now working properly. Suspect a loose wire connection. Advised cx to call back if issue reoccurs.

Near Diamond Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL KBSN608ESS00 Checked unit found bail arm not installed properly. Installed bail arm and Cx will test out unit and report any issues.

Near Diamond Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRSC503ESS00 Removed and replaced door and lights. Did not use motor door comes with new one. Unit now checks ok.

Near Diamond Ave, South Pasadena, CA 91030
Juan G.

Juan G.

REFRIGERATOR JENN-AIR JFFCC72EFS03 "Ran diagnostics, ice maker went through harvest cycle (pass) ice was in mold. Ran fill test, ice maker filled properly. Called tech line, was advised to run test 31, average temperature in ice box was 16 degrees, test 29, average temperature in freezer 2 degrees. Was advised to check for any blockage in airway from ice maker fan to ice ice box. Will replace ice maker fan, to eliminate possible fan issue.; ordrng 1 W11407678 (FAN)"

Near La Manzanita St, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRMF706EBS01 Checked unit found bad filter housing. Removed and replaced housing. Found obstructed condenser coils with excessive lint. Cx will clean out condenser. Ice maker test 56 e0. Unit is working properly at this moment. Cx will clean condenser and call back if temp is off.

Near Vía Del Rey, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRFC302ESS00 Checked unit found issue with water filter for dispenser. Adjusted temp and educated cx on food placement to avoid freezing of veggies and fruits.

Near Avon Pl, South Pasadena, CA 91030
Juan G.

Juan G.

REFRIGERATOR JENN-AIR JFFCC72EFS03 "Installed pressure regulator. Ran diagnostics, dispenser is working properly, ice maker filled as designed.SR 7729095768."

Near La Manzanita St, South Pasadena, CA 91030
Juan G.

Juan G.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Replaced evaporator fan, and wire harness. Checked ops, unit is working fine now."

Near Stratford Ave, South Pasadena, CA 91030
Juan G.

Juan G.

LAUNDRY WHIRLPOOL MHW8630HC1 "F0E5. Cleared error code, Ran diagnostics. Checked detergent pump operation and resistance. Pump checks fine. Unit not leveled properly, it rocked side to side. Leveled unit properly. Called tech line to check how to change amount of detergent being dispensed, setting checked fine. SR 7728972557"

Near Fremont Ave, South Pasadena, CA 91030
Juan G.

Juan G.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Evaporator fan motor not working. Ice build up on freezer evaporator cover. Evaporator fan and harness need to be replaced.; ordrng 1 WPW10464673 (motor-evap) and 1 WPW10487766 (harns-wire)

Near Stratford Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

DRYER WHIRLPOOL WGD5620HW1 "Checked unit found loose connection at flame sensor. Re secured connector,and tested ops unit now working properly. Sr#7728873910 Butch"

Near Hope St, South Pasadena, CA 91030
Francisco S.

Francisco S.

KITCHEN KITCHENAID KUDM01FKSS1 Re ordering part. Called office to inform cx.; ordrng 1 W11196317 (gasket)

Near Indiana Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KBFN402ESS01 "Removed and replaced hinge pin,hinge and Mylar kit. Unit now working properly."

Near Adelaine Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KBFN402ESS01 Unable to drill out screw as tech line advised ordering hinge pin as screw is broken in there.; ordrng 1 WPW10485980 (hinge-door)

Near Adelaine Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KBFN402ESS01 Please RS as soon as parts are in; ordrng 1 W11218690 (hinge-door) and 1 WP8533980 (screw)

Near Adelaine Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

KITCHEN KITCHENAID KUDM01FKSS1 Removed and replaced gasket it did not fit properly. Checked again found model number wrong by one digit. Re ordering gasket.; ordrng 1 W10864081 (gasket)

Near Indiana Ave, South Pasadena, CA 91030
Juan G.

Juan G.

DISHWASHER KITCHENAID KDFE104DWH0 "Replaced sump and motor assembly (manufacturer had shipped directly to customer), main control board, and filter screen. Ran diagnostics, unit’s ops check fine, no leaks. Because of flooring issues, as stated on previous visit, customer is responsible to reinstall the unit back in place. Unit is working fine at the time of service."

Near Milan Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

OVEN WHIRLPOOL AKZM756IXL Canceled service call. We do not service this brand

Near Fairview Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL KSSS48QHX00 Checked unit found gap on fc door gasket. Provided estimate for repair Cx also wanted a bin on unit ; ordrng 1 2188319A (gasket-dor) and 1 WP2003129 (trim-shelf)

Near Charter Oak St, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Removed and replaced latch and switch, tested unit now working properly."

Near Arroyo Verde Rd, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRSC503ESS00 "Re ordering parts from previous diagnosis. Please RS as soon as parts come in.; ordrng 1 LW10728959 (dor-fip) and 1 W10876365 (light) and 1 W11202789 (motor) and 1 W11226500 (light)"

Near Diamond Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

DISHWASHER WHIRLPOOL KDTE104ESS1 Checked unit found error code 5-1 cleaned filters and spray arms. Asked cx to run affresh on unit and then test it out.

Near Diamond Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

KITCHEN KITCHENAID KUDM01FKSS0 Checked unit found leak at right side door gasket. Ordering part. Please RS as soon as part arrives.; ordrng 1 W11196317 (gasket)

Near Indiana Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KBFN402ESS01 Checked unit found hinge broken on left side. It disabled lights and door not engaging door stop. Ordering parts to complete repair.; ordrng 1 2267193 (extension) and 1 W11171640 (shim-hinge) and 1 WPW10121046 (etension)

Near Adelaine Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

RANGE JENN-AIR JGRP536WP02 Removed and replaced harness and main board. Tested ops unit working as designed.

Near Camino Verde, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRMF706EBS01 Used steam gun to defrost unit. Removed and replaced fan and harness. Unit also needs switch for filter as it has to be held to work properly. Order parts. RS Saturday.; ordrng 1 2223877 (latch) and 1 W10754143 (cover-filt) and 1 W10847853 (switch)

Near Arroyo Verde Rd, South Pasadena, CA 91030
Juan G.

Juan G.

DISHWASHER KITCHENAID KDFE104DWH0 "F7e1. No heat. Ran diagnostics, main control board not sending voltage to heater, wash motor not pumping properly. Upon inspecting unit, noticed filter screen is off shape, not sealing properly. Main board, wash sump motor assembly and filter screen need to be replaced. Customer needs to create access due to flooring underneath.; ordrng 1 W10854215 (cntrl-elec) and 1 WPW10463906 (filter) and 1 WPW10605057 (pump and motor assy)"

Near Milan Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

OVEN WHIRLPOOL CWG3100AAS13 "Checked unit found igniter not glowing. Checked connection at igniter found 120 vac. Removed and replaced igniter tested ops flame came on then turned off. Found earthquake valve had shut off. Reset valve unit now checks ok.; used 1 12400035 (IGNITER,OVEN) from stock"

Near Brent Ave, South Pasadena, CA 91030
Juan G.

Juan G.

DRYER WHIRLPOOL WET4024HW0 "Actual concern was drum not tumbling. Found drum belt off belt and motor pulleys. Inspected belt and pulleys, they checked fine. Reinstalled belt and pulley, checked ops unit is working fine."

Near Amberwood Dr, South Pasadena, CA 91030
Francisco S.

Francisco S.

DISHWASHER KITCHENAID KDFE104DWH0 Cx needs to have another technician out. provided tips on how to get best performance.

Near Milan Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRMF706EBS01 Checked unit found defrost issue on fc. Order parts to complete call. Informed cx unit has to be turned off two days prior to service to defrost. If cx does not defrost will charge $150 fee to manually defrost.; ordrng 1 W10811365 (cntrl-elec) and 1 W11039078 (motor-evap)

Near Arroyo Verde Rd, South Pasadena, CA 91030