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Local Reviews
for South Pasadena, CA

Appliance Repair Specialist Rated 4.6 out of 5 stars based on 18 customer reviews

Map of South Pasadena, CA

Wonderful service




Review of Appliance Repair Specialist

Perfect


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.


Map of South Pasadena, CA

Judy C.




Review of Appliance Repair Specialist

Great & professional service!


Response from Appliance Repair Specialist:

Thank you for the awesome review! Appliance Repair strives to provide excellent & exceptional service. We appreciate your time and business.


Map of South Pasadena, CA

Challenging Communication but GREAT work




Review of Appliance Repair Specialist

The communication between the company me and the tech was challenging and they over scheduled for the initial repair day, but once the Tech came, he got the work done swiftly, professionally and to my total satisfaction. Plus the Tech was friendly and polite.


Map of South Pasadena, CA

Friendly service




Review of Appliance Repair Specialist

Administrative fee is ridiculous. Also had to call twice to get an email receipt. Service from Juan was very good.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of South Pasadena, CA

5/29/2020 response to service 5/15 & 5/23/2020




Review of Appliance Repair Specialist

Yes I appreciate Francisco's expertise. I contacted the Warranty group because the refrigerator part of the refrigerator had been progressively getting warmer and ruining several items that had been stored. on 5/15 Francisco found that relay clicking off and evap fan not running to order parts and surprise to me svc pointer that needed a relay kit to avoid fire. On Saturday 5/23 Francisco here to remove and replace relay kit and evap fan motor. He said give about 5 hours for the refrigerator will be cool enough. Sunday slightly cooler, Monday, Tuesday not any cooler, Call to Appliance Repair Specialist to report warm fridge section, told to contact Warranty #. I purchased a refrigerator/ freezer thermometer and found Freezer -20 frosty accumulation on cartons and items in freezer, Fridge 66 degrees...Call to Warranty Thursday 5/28 to open a new Service request. Awaiting follow up visit this Tuesday June 2. Appreciate and hopefully something can be successfully be rectified. Thank you.


Response from Appliance Repair Specialist:

Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you've had a pleasant experience with Appliance Repair.


Map of South Pasadena, CA

RE 2001 Maytag warranty repair, warm refrigerator area




Review of Appliance Repair Specialist

Maytag 2001 warranty repair, refrigerator section warmer these last several weeks... Actually this morning 5/27/2020 I called into ARS, because is these last days since repair 5/23, it seemed the freezer was uber freezing (frost on the items in freezer). yet the refrigerator seemed a little cooler yet not the normal cool. I maybe calling the warranty company again, to see if there may be something that Francisco can help me with. Decision pending.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are glad you had a pleasant experience with Appliance Repair. If you would like to speak with us more in depth about any matter, please feel free to give us a call at 661-587-1300. We appreciate your time and business.


Map of South Pasadena, CA

Good job in tough fix.




Review of Appliance Repair Specialist

Francisco did a great job, came back three times to make sure it was done right. Great communication, nice guy, hard worker.


Response from Appliance Repair Specialist:

Appliance Repair strives for such service and we are more than glad to know your appliance is up and running, thank you for your time and business.


Map of South Pasadena, CA

Great Service!




Review of Appliance Repair Specialist


Map of South Pasadena, CA

Scam




Review of Appliance Repair Specialist

They did nothing. Called a master repair hotline who did nothing but “counsel” me on how to not put food in the back of the refrigerator so it doesn’t freeze. What a joke!


Response from Appliance Repair Specialist:

Hi Alexandra, thank you for taking the time to respond to our review request, we appreciate your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We appreciate your time and business.


Map of South Pasadena, CA

Hard working Francisco




Review of Appliance Repair Specialist

The technician is wonderful but the dispatch has left me sitting TWICE when my appointment was cancelled


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Therese




Review of Appliance Repair Specialist

My whirlpool dryer is a real problem. It is obvious that Francisco TRULY wants to discover and eliminate the problem.


Response from Appliance Repair Specialist:

Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.


Unsurpassed




Review of Appliance Repair Specialist

Francisco Sandoval is punctual, knowledgeable and thorough.


Response from Appliance Repair Specialist:

Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Terry




Review of Appliance Repair Specialist

So knowledgeable and it is obvious he wanted to do a complete and thorough job.


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.


Very good




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


Great service




Review of Appliance Repair Specialist

Repair specialist was very thorough in diagnosing problem. Problem was resolved.


Response from Appliance Repair Specialist:

Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


great




Review of Appliance Repair Specialist


Great service.




Review of Appliance Repair Specialist

Prompt, efficient, professional.


Great Service!




Review of Appliance Repair Specialist

Bryan Dunn-Wilson was very helpful and courteous. He answered all my questions thoroughly.


Response from Appliance Repair Specialist:

Hello Kelly, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Francisco S.

Francisco S.

DRYER WHIRLPOOL WGD5620HW1 "Checked unit found loose connection at flame sensor. Re secured connector,and tested ops unit now working properly. Sr#7728873910 Butch"

Near Hope St, South Pasadena, CA 91030
Francisco S.

Francisco S.

KITCHEN KITCHENAID KUDM01FKSS1 Re ordering part. Called office to inform cx.; ordrng 1 W11196317 (gasket)

Near Indiana Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KBFN402ESS01 "Removed and replaced hinge pin,hinge and Mylar kit. Unit now working properly."

Near Adelaine Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KBFN402ESS01 Unable to drill out screw as tech line advised ordering hinge pin as screw is broken in there.; ordrng 1 WPW10485980 (hinge-door)

Near Adelaine Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KBFN402ESS01 Please RS as soon as parts are in; ordrng 1 W11218690 (hinge-door) and 1 WP8533980 (screw)

Near Adelaine Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

KITCHEN KITCHENAID KUDM01FKSS1 Removed and replaced gasket it did not fit properly. Checked again found model number wrong by one digit. Re ordering gasket.; ordrng 1 W10864081 (gasket)

Near Indiana Ave, South Pasadena, CA 91030
Juan G.

Juan G.

DISHWASHER KITCHENAID KDFE104DWH0 "Replaced sump and motor assembly (manufacturer had shipped directly to customer), main control board, and filter screen. Ran diagnostics, unit’s ops check fine, no leaks. Because of flooring issues, as stated on previous visit, customer is responsible to reinstall the unit back in place. Unit is working fine at the time of service."

Near Milan Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

OVEN WHIRLPOOL AKZM756IXL Canceled service call. We do not service this brand

Near Fairview Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL KSSS48QHX00 Checked unit found gap on fc door gasket. Provided estimate for repair Cx also wanted a bin on unit ; ordrng 1 2188319A (gasket-dor) and 1 WP2003129 (trim-shelf)

Near Charter Oak St, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Removed and replaced latch and switch, tested unit now working properly."

Near Arroyo Verde Rd, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRSC503ESS00 "Re ordering parts from previous diagnosis. Please RS as soon as parts come in.; ordrng 1 LW10728959 (dor-fip) and 1 W10876365 (light) and 1 W11202789 (motor) and 1 W11226500 (light)"

Near Diamond Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

DISHWASHER WHIRLPOOL KDTE104ESS1 Checked unit found error code 5-1 cleaned filters and spray arms. Asked cx to run affresh on unit and then test it out.

Near Diamond Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

KITCHEN KITCHENAID KUDM01FKSS0 Checked unit found leak at right side door gasket. Ordering part. Please RS as soon as part arrives.; ordrng 1 W11196317 (gasket)

Near Indiana Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KBFN402ESS01 Checked unit found hinge broken on left side. It disabled lights and door not engaging door stop. Ordering parts to complete repair.; ordrng 1 2267193 (extension) and 1 W11171640 (shim-hinge) and 1 WPW10121046 (etension)

Near Adelaine Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

RANGE JENN-AIR JGRP536WP02 Removed and replaced harness and main board. Tested ops unit working as designed.

Near Camino Verde, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRMF706EBS01 Used steam gun to defrost unit. Removed and replaced fan and harness. Unit also needs switch for filter as it has to be held to work properly. Order parts. RS Saturday.; ordrng 1 2223877 (latch) and 1 W10754143 (cover-filt) and 1 W10847853 (switch)

Near Arroyo Verde Rd, South Pasadena, CA 91030
Juan G.

Juan G.

DISHWASHER KITCHENAID KDFE104DWH0 "F7e1. No heat. Ran diagnostics, main control board not sending voltage to heater, wash motor not pumping properly. Upon inspecting unit, noticed filter screen is off shape, not sealing properly. Main board, wash sump motor assembly and filter screen need to be replaced. Customer needs to create access due to flooring underneath.; ordrng 1 W10854215 (cntrl-elec) and 1 WPW10463906 (filter) and 1 WPW10605057 (pump and motor assy)"

Near Milan Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

OVEN WHIRLPOOL CWG3100AAS13 "Checked unit found igniter not glowing. Checked connection at igniter found 120 vac. Removed and replaced igniter tested ops flame came on then turned off. Found earthquake valve had shut off. Reset valve unit now checks ok.; used 1 12400035 (IGNITER,OVEN) from stock"

Near Brent Ave, South Pasadena, CA 91030
Juan G.

Juan G.

DRYER WHIRLPOOL WET4024HW0 "Actual concern was drum not tumbling. Found drum belt off belt and motor pulleys. Inspected belt and pulleys, they checked fine. Reinstalled belt and pulley, checked ops unit is working fine."

Near Amberwood Dr, South Pasadena, CA 91030
Francisco S.

Francisco S.

DISHWASHER KITCHENAID KDFE104DWH0 Cx needs to have another technician out. provided tips on how to get best performance.

Near Milan Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRMF706EBS01 Checked unit found defrost issue on fc. Order parts to complete call. Informed cx unit has to be turned off two days prior to service to defrost. If cx does not defrost will charge $150 fee to manually defrost.; ordrng 1 W10811365 (cntrl-elec) and 1 W11039078 (motor-evap)

Near Arroyo Verde Rd, South Pasadena, CA 91030
Francisco S.

Francisco S.

RANGE JENN-AIR JGRP536WP02 Contacted tech line ordering parts for proper repair on unit as cx is experiencing intermittent f1 e1 error.; ordrng 1 W10344051 (harns-wire) and 1 W10859106 (cntrl-elec)

Near Camino Verde, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR JENN-AIR JUW24FLERS00 Checked unit found no noise issues. At this time.

Near Camino Verde, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Removed and replaced thermistor,control,and washers. Unit now checks ok."

Near Oak St, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL WRB533CZJW00 Found unit not cooling on ffc. No air flow can be felt coming out of vents. Called tech line and troubleshoot issue at hand by testing at control they advised replacing control and fan to resolve issue.Sr7728381298 sterling ; ordrng 1 W11117547 (FAN) and 1 W11290670 (CNTRL BOX)

Near Fremont Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

OVEN JENN-AIR JGRP436WP01 "Removed and replaced igniter,wire,and dsi module. Tested ops unit now working as intended."

Near Arroyo Dr, South Pasadena, CA 91030
Francisco S.

Francisco S.

DISHWASHER KITCHENAID KDTE204DSS Checked unit found obstructed air gap and drain pump. Removed obstruction and tested ops unit now working as designed.

Near Ramona Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

M/W OTR WHIRLPOOL WML55011HS3 "Uninstalled unit, Removed and replaced fan motor,magnetron and thermostat. Re installed unit and tested ops unit now working properly. Advised cx unit is not installed properly. Wrong screw used for drywall and vent duct loose on top."

Near Loma Vista Ct, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Unit found ffc freezing veggies. Ordering control,thermistor and washers to raise door and seal gap on gasket. RS for Saturday.; ordrng 1 W11371382 (CNTRL BOX) and 3 WP487576 (washer)s"

Near Oak St, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR JENN-AIR JSC23C9EEM00 "Removed and replaced door,checked ops it is working ok. Also leveled doors."

Near Milan Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

OVEN JENN-AIR JGRP436WP01 Ordering parts to complete. Missing wire harness.; ordrng 1 W10146036 (wire) and 1 W10146037 (wire)

Near Arroyo Dr, South Pasadena, CA 91030
Francisco S.

Francisco S.

FREEZER WHIRLPOOL WZF79R20DW03 "Removed and replaced thermistor and control, also heat treated door gasket for proper closure. Unit now checks ok."

Near Stratford Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

OVEN JENN-AIR JGRP436WP01 "Cx is experiencing intermittent ignition issue. Spoke to tech line because I was unable to recreate issue. They advised replacing bake electrode,dsi board, and wire harness to electrode. Sr#7728161130; ordrng 1 9758080 (module,spark) and 1 W10332290 (igntr-oven) and 1 W10570868 (rack-oven)"

Near Arroyo Dr, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Not a recall/ different issue.Checked unit found bail arm arm coming off ice maker very easy. Removed and replaced ice maker re installed arm, unit now checks ok.; used 1 4317943 (ICEMAKER) from stock"

Near Stratford Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

RANGE JENN-AIR JGRP536WP02 Checked unit found error codes f1 e1/ f2 e1. Removed and replaced oven ui board. Unit now checks okSr#7728150661 Dustin

Near Camino Verde, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR JENN-AIR JUW24FLERS00 Checked unit/ unable to re create issue. Contacted tech line they advised having cx call back so I can hear the noise myself and pin point it.Sr#7728150604

Near Camino Verde, South Pasadena, CA 91030
Francisco S.

Francisco S.

FREEZER KITCHENAID WZC3115DW01 Checked unit found lock off it’s position. Repositioned lock tested ops unit now checks ok.

Near St Albans Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRMF706EBS01 Checked appliance found obstructed defrost drain on ffc. Cleared drain by using steam gun. Removed filter for customer and installed new one. appliance now checks ok.

Near Vía Del Rey, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL MTB1956GEW "Checked unit found obstructed air duct from freezer to refrigerator. Advanced timer manually to defrost cycle, heater came on. Left it on defrost hole defrosting unit. Unit kicked out of defrost on its own which confirms timer is ok. Cleared duct and asked cx to monitor temp. Unit checks ok."

Near Amberwood Dr, South Pasadena, CA 91030
Juan G.

Juan G.

OVEN WHIRLPOOL KCGS550ESS00 "Safety thermostat was open. Replaced thermostat, checked ops, oven is heating properly now."

Near Oak Hill Pl, South Pasadena, CA 91030
Juan G.

Juan G.

DISHWASHER JENN-AIR JDTSS244GP0 "Unit leaking from right side. Found one of the gaskets/seals on upper rack rails not sitting 100% in place. Corrected position of seal, started wash cycles 3 times, and allowed for unit to wash for a few minutes each time. Unit is no longer leaking, washing and draining fine."

Near Milan Ave, South Pasadena, CA 91030
Francisco S.

Francisco S.

M/W OTR WHIRLPOOL WML55011HS3 Me heats intermittently. Ordering parts to complete repair.; ordrng 1 W10492278 (diode) and 1 W10920843 (motor-fan) and 1 W11115131 (magnetron) and 1 W11125676 (thrmst-fix) and 1 W11196080 (capactr-mg) and 1 W11255493 (interlock)

Near Loma Vista Ct, South Pasadena, CA 91030
Juan G.

Juan G.

OVEN WHIRLPOOL KCGS550ESS00 "Spoke to customer, no heat at all this time. Previously controls were not powering on, will like bring safety thermostat.; ordrng 1 WP4449751 (thrmst-fix)"

Near Oak Hill Pl, South Pasadena, CA 91030
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL MTB1956GEW Removed and replaced relay kit and evap fan motor. Unit now checks ok.

Near Amberwood Dr, South Pasadena, CA 91030
Juan G.

Juan G.

OVEN WHIRLPOOL KCGS550ESS00 "Spoke to customer, no heat at all this time. Previously controls were not powering on, will like bring safety thermostat.; ordrng 1 WP4449751 (thrmst-fix)"

Near Oak Hill Pl, South Pasadena, CA 91030