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Local Reviews
for Simi Valley, CA

Rated 4.8 out of 5 stars based on 32 customer reviews

Map of Simi Valley, CA

satisfied customer




Aaron was respectful.and as a technician he diagnosed the problem and repaired the dishwasher beyond my expectation. I was very pleased with his professional service.


Response from Appliance Repair Specialist:

Hello Marcello, Thank you for the great review you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


Map of Simi Valley, CA

Fantastic service




Aaron was very knowledgeable! Patient with my wife’s questions and answered everyone even some she didn’t ask. He is an asset to your company!!!


Response from Appliance Repair Specialist:

Hello Ken, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Map of Simi Valley, CA

Great Service




Polite, Knowledgeable and courteous


Map of Simi Valley, CA

friendly, informative repair man





Map of Simi Valley, CA

Great service!




Aaron was very professional and quickly identified the problem and fixed it promptly.


Map of Simi Valley, CA

Prompt and Knowledgeable!




Aaron arrived on time, was very friendly, knowledgeable and got the new washer going in a matter of minutes. Apparently it only needed calibrating, but Aaron made sure he reviewed with me all the buttons, options, and advice regarding water and soap levels before he left. ARS actually even bumped up my appointment when a sooner slot was available!


Map of Simi Valley, CA

Shorthanded staff!




Our service technician was competent but a bit grumpy... and understandably so! There were supposed to be TWO technicians coming out to my house, but only one showed up. (Not his fault.) After I overheard a conversation in which he was planning to leave in 15 minutes if the other technician didn't arrive, I was very upset. All of my food was crammed into 2 mini refrigerators. Luckily, my husband was able to lend a hand and the two of them got the job done. You guys should have come out for the first scheduled appointment to find out was really wrong... instead of ordering a part before even looking... and then needing to order another part... and then not sending out both needed technicians.


Response from Appliance Repair Specialist:

Hi Alexandra, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Simi Valley, CA

Aaron Alone has given us great service




Our high end Whirlpool Refrigerator has been a lemon since 2 months after we bought it from Home Depot. It has needed major repairs 10 times by 3 different companies over the last 3 years including this company. Aaron is the last technician out here to repair it again. He is honest, gives a understandable explanation of what is wrong and does the job right! He is the only technician I will want working on my refrigerator the next time it goes out! And unfortunately, it will.


Response from Appliance Repair Specialist:

Hello Jim, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and technician, we look forward to working with you in the future.


Map of Simi Valley, CA

Nice specialist




He knew what he was doing and didn’t try and snow me


Response from Appliance Repair Specialist:

Hello Adeliade, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Map of Simi Valley, CA

Very Smart!




Good personality very helpfull knows his business! Took log time to get Appointment !


Response from Appliance Repair Specialist:

Hi Linda, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


fixed my problrm





Response from Appliance Repair Specialist:

Hello Mark, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Great Service





Aaron to the Rescue




I was very satisfied and confident with the work Aaron Bass did on my fridge. He knows his stuff and thoroughly explained everything as he went along. I had had a rough 3 weeks prior to his service when my refrigerator of 3 years quit working three days before Thanksgiving. I had a new refrigerator delivered, but the delivery men did not set everything up. They didn't know how. I complained to Lowes and they set me up with Appliance Repair Specialists. Aaron showed up and knew what he was doing. It was much needed relief.


Response from Appliance Repair Specialist:

Hello Heidi, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Great Technician!




Aaron was very courteous and knowledgeable about the product. He quickly determined the problem and resolved the issue. Thank you!


Response from Appliance Repair Specialist:

Hello Bert, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience.


Honest Appraisal




Aaron provided the available choices regarding the issue my dishwasher was experiencing, which allowed me to make an informed choice


Response from Appliance Repair Specialist:

Hello Robert, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Horrible




They called and cancelled my first appointment after I had waited over a week the day before. Rescheduled me for a week later. Gave me a window of 10-12. I called company at 12:15 because technician still hadn’t shown up and they couldn’t reach him. I received an automated message that he was on his way at 12:48. Technician showed up at 1:30. An hour and a half after my window. He never even apologized for being late. He fixed my part in 9 min. I timed him. Only reason pice got good review was because I didn’t pay for it. Maytag covered the part.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Dryer




After active appliance played with lube and accomplished 0 it was nice to have a professional fix it with real parts true protectionnals !!


Repaired quickly.




The repair specialist came within the time frame quoted and repaired the microwave oven quickly.


Took the time to explain the problem and how to correct it.




Aaron was great. Will ask for him next time.


Response from Appliance Repair Specialist:

Hello Ralph, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Aaron!


Great





Response from Appliance Repair Specialist:

Hello Katie, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Aaron!


Extra Mile-Great Service




Aaron was competent and efficient in replacing a major defect with my 9 month old appliance. In addition he took time to explain the use of my first high efficiency washer.


Response from Appliance Repair Specialist:

Hello Mary, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Aaron!


Did the trick




The repair man did a fine job, it’s the refrigerator and the office folks I’m not happy with. Setting up the appointment was the hardest part of this repair. The office staff, kept needing to get a copy of my receipt, when I’ve already had two repairs on this refrigerator. They told me they would reach back out, and they didn’t. Had I not reached back out to them I would’ve been waiting forever. Once a year appointment was made, finally, the repair guy did a fine job.


Response from Appliance Repair Specialist:

Hi Julius, We are sorry that you weren't completely satisfied with your experience. Thank you for your business and positive review. We are happy to hear you had a good experience with our technician and we look forward to working with you in the future.


DEtta




Professional and great service


Response from Appliance Repair Specialist:

Hello Detta, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Aaron!






Response from Appliance Repair Specialist:

Hi Harold! Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Aaron!


Great Customer Service




Very knowledgeable of the situation and what caused the issue.


Response from Appliance Repair Specialist:

Hey Sara! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Aaron!


Great Service!





Response from Appliance Repair Specialist:

Hi Mercedes, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Danny!


Raul




Great service


Response from Appliance Repair Specialist:

Hi Raul, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Danny!


Corey





Response from Appliance Repair Specialist:

Corey, Thanks for taking the time to give us a positive review. We appreciate your business. Great Job Danny!


Everything was repaired to my satisfaction.





Response from Appliance Repair Specialist:

Hello, Thank you for taking the time to leave a review. We appreciate your business and look forward to working with you again when needed.


Adam





Barbara




Very pleased.


Great service from Danny




Danny came to our home during the appointment time window. He was thorough and knowledgeable. He quickly identified the problem with our washer, showed us the issue, and resolved it. He took the time to explain how we can prevent the issue from happening again. As he was working, he made sure to warn us about water running along the floor of the garage, and he was mindful of keeping the area around the washer clean. He finished the entire job very quickly. I applaud Danny and hope that his supervisors know what an outstanding representative they have with him! He was excellent.


Aaron  B.

Aaron B.

MICROWAVE KITCHENAID KOCE500ESS07 "Replace the test control assembly tested operations unit is working as designed in microwave in hand unit went through to 350° no problems, operating normal at this time"

Near Bristol Ave, Simi Valley, CA 93065
Aaron  B.

Aaron B.

DISHWASHER KITCHENAID KUDE20IXWH6 "Checked unit adjusters are covered parts and labor , replaced the adjuster reinstalled upper rack operations normal at this time"

Near Coppertree Ct, Simi Valley, CA 93065
Aaron  B.

Aaron B.

DISHWASHER KITCHENAID KDFE104HPS0 "this is the way the unit is built and doesn’t have that feature on the machine , Check for any fault codes are any problems with the programming in the service mode unit is working as designed no codes found"

Near Cherokee Cir, Simi Valley, CA 93063
Aaron  B.

Aaron B.

WASHER MAYTAG MVWC415EW2

Near Felipe Ln, Simi Valley, CA 93063
Aaron  B.

Aaron B.

WASHER WHIRLPOOL WTW4855HW1 Checked operation unit is working as designed customer is using way too much soap advise the customer to use much less soap and to do the clean washer cycle with a fresh tablets operations normal tested ok

Near N Hietter Ave, Simi Valley, CA 93063
Aaron  B.

Aaron B.

DISHWASHER KITCHENAID KUDE20IXWH6 "Upper rack adjusters are broken needs new adjusters. Checked unit adjusters are covered parts and labor , replaced the adjuster reinstalled upper rack operations normal at this time"

Near Coppertree Ct, Simi Valley, CA 93065
Aaron  B.

Aaron B.

DISHWASHER KITCHENAID KDFE104HPS0 Upon arrival checked for any fault codes are any problems with the programming in the service mode unit is working as designed no codes found job complete.

Near Cherokee Cir, Simi Valley, CA 93063
Aaron  B.

Aaron B.

REFRIGERATOR KITCHENAID KRMF706ESS01 The water line Spicket has a wired water spray pattern causing it to be messy ordered new water line to try and correct the issue ; ordrng 1 W11126260 (tube-water) and 1 WP542638 (grease)

Near Tracy Ave, Simi Valley, CA 93063
Aaron  B.

Aaron B.

WASHER MAYTAG MVWB765FW2

Near Kadota St, Simi Valley, CA 93063
Aaron  B.

Aaron B.

FREEZER WHIRLPOOL KRSC503ESS01 "Fresh side evap motor I forgot to connect fan motor , reconnected tested ok at this time"

Near Seasons St, Simi Valley, CA 93065
Aaron  B.

Aaron B.

DISHWASHER KITCHENAID KDTM704ESS2 Replace the pump and motor assembly sprayer tested operations unit is working as designed this time

Near Clarkia St, Simi Valley, CA 93065
Aaron  B.

Aaron B.

FREEZER WHIRLPOOL KRSC503ESS01 Pull the evaporator section of apart found at the thermistor was disconnected from the evaporator which is what cause the unit to freeze over in the first place reconnected Thermistor unit will work as designed

Near Seasons St, Simi Valley, CA 93065
Aaron  B.

Aaron B.

DISHWASHER KITCHENAID KDFE104DBL0 Replace the pump and motor assembly and rewired the harness tested operations unit is working as designed now no leaks at this point

Near Woodhaven St, Simi Valley, CA 93063
Aaron  B.

Aaron B.

FREEZER WHIRLPOOL KRSC503ESS01 "Checked unit and the fresh evaporator is iced over , ordered parts to correct the issue customer is going to defrost the fresh section so it will be ready to go after parts are installed ; ordrng 1 W11130211 (U I BOARD ) and 1 W11172798 (MAIN BOARD)"

Near Seasons St, Simi Valley, CA 93065
Aaron  B.

Aaron B.

M/W OTR MAYTAG MMV4206FZ5 Replaced the fuse in the interlock kit diode capacitor tested operations unit is working as designed did advise the customer that they have an extension cord which is being used with multiple other things advise the customer that this unit needs to be on a dedicated circuit

Near Goodwin Ave, Simi Valley, CA 93063
Aaron  B.

Aaron B.

DRYER WHIRLPOOL WGD8000DW3 *Checked operations customer said that the unit is is not heating correctly tested the heat circuit works OK but then checked the thermistor it was out of tolerance replace the thermistor tested operations unit is working as designed now; used 1 WP8577274 (THERMISTOR) from stock

Near Cherokee Cir, Simi Valley, CA 93063
Aaron  B.

Aaron B.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replace the left and right door rails and gears tested operations normal now

Near Graceland St, Simi Valley, CA 93065
Aaron  B.

Aaron B.

DRYER MAYTAG MGDX655DW2 "Unit stopped heating , found thermal fuse open, Replace the thermal fuse tested operations found the customer has poor venting at best no airflow coming out of the filter section advise the customer before they run the dryer again to have the unit venting cleaned out and cleared it looks like it has a bout a 25 foot run, unit works as designed though advise them to have there been cleaned to prevent fire; used 1 WP3392519 (THERMAL FUSE) from stock"

Near Orangewood Pl, Simi Valley, CA 93065
Aaron  B.

Aaron B.

DRIYER MAYTAG MGDB835DW4 "checked operations replaced thermal fuse, tested unit air flow was poor advised to straitened up venting , and remember like materials were only trying to timely fashion and have to be full loads when it’s on sensor dry unit will work as designed now ; used 1 W10909685 (THERMAL FUSE ) from stock"

Near Granite Hills St, Simi Valley, CA 93065
Aaron  B.

Aaron B.

DRYER MAYTAG MGDB835DW4 Checked operations unit just him motor would not run check the filter section found garment stuck in the blower will remove the debris out of the blower wheel tested operations unit is working as design now advise the customer not to pull the filter housing until after our clothes have been installed or pulled out to prevent this from happening again

Near Fuller Ave, Simi Valley, CA 93065
Aaron  B.

Aaron B.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Replaced the filter cover assembly latched good operating normal at this time

Near Apple Ct, Simi Valley, CA 93065
Aaron  B.

Aaron B.

DISHWASHER KITCHENAID KDFE104HPS0 "Unit is not remembering the program that completed cycle and not able to re-select just to set without having to re-select everything, i’ll check when he said to change out the main board; ordrng 1 W11305303 (MAIN BOARD)"

Near Cherokee Cir, Simi Valley, CA 93063
Aaron  B.

Aaron B.

DISHWASHER KITCHENAID KDFE104DBL0 Changed pump motor assembly Pump motor assembly leaking through the diverter needs wire harness red wire is corroded in the diverter ordered needs pump motor assembly as well to correct leaks and for proper operations ; rqstng P&A on 1 WPW10612062 (harns-wire)"

Near Woodhaven St, Simi Valley, CA 93063
Aaron  B.

Aaron B.

FREEZER KITCHENAID KRMF706ESS00 Unit leaking in the fresh evaporator , compressor is very hot to the touch and rattling ordered parts also thermistor harness is defective not reading correct needs main board; ordrng 1 W10779331 (compressor) and 1 W11087438 (motor-evap) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10389152 (support) and 1 WPW10675033 (cntrl-elec)"

Near Lundy Dr, Simi Valley, CA 93065
Aaron  B.

Aaron B.

M/W OTR MAYTAG MMV4206FZ5 Unit fuse is going bad when you open the door ordered the interlock Switch kit and fuses needs a new filter board as well ordered parts ; ordrng 3 W10138793 (fuse)s and 1 W10561770 (capactr-mg) and 1 W11244490 (INTERLOCK KIT ) and 1 W11256462 (DIODE ) and 1 WPW10531156 (filter)

Near Goodwin Ave, Simi Valley, CA 93063
Aaron  B.

Aaron B.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Check the unit the filter housing door assembly and cover. order parts to correct the issue; ordrng 1 W10834718 (housing) and 1 W10900871 (cover-filt) and 1 WP2223877 (latch)

Near Apple Ct, Simi Valley, CA 93065
Aaron  B.

Aaron B.

DRYER WHIRLPOOL WGD5000DW3 "Checked operations , customer didn’t know that the wrinkle control only worked on Accu dry settings not on the timer dry tested operations unit works as designed customer instruct"

Near 5th St, Simi Valley, CA 93065
Aaron  B.

Aaron B.

M/W OTR WHIRLPOOL WMH76719CW0 "customer has intermittent open door closed door issues interlock switches are failing intermittently unit has an upgraded interlock kit available, replaced the interlock switches with the new interlock switch kit ; used 1 W11244490 (INTERLOCK KIT ) from stock"

Near Austin Ave, Simi Valley, CA 93063
Aaron  B.

Aaron B.

RANGE WHIRLPOOL WEG745H0FS0 "Replaced the cooling fan motor assembly , tested unit now heats correct operating normal now"

Near Nutwood Cir, Simi Valley, CA 93063
Aaron  B.

Aaron B.

REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Unit has a iced ver drain line , customer is going to defrost unit and drain line will clear out iced up plug , operations normal at this time"

Near Talbert Ave, Simi Valley, CA 93065
Aaron  B.

Aaron B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "*Checked operations ice clumped in the back and kept it from moving forward removed blockage , retested ops normal now at this time"

Near Orontes Way, Simi Valley, CA 93063
Aaron  B.

Aaron B.

COOKTOP KITCHENAID KFGU766VSS01 "The left front burner was not working no sparking , pulled top replaced the spark module , tested operations normal now left front orfice was plugged as well repaired tested ok"

Near Verdemont Cir, Simi Valley, CA 93065
Aaron  B.

Aaron B.

RANGE WHIRLPOOL MGS5770ADW

Near Eileen St, Simi Valley, CA 93063
Aaron  B.

Aaron B.

REFRIGERATOR KITCHEN AID KSSC48QMS00 Customer canceled over the phone said he never set up service

Near Cottonwood Dr, Simi Valley, CA 93063
Aaron  B.

Aaron B.

DISHWASHER MAYTAG MDB7749SBM1 Checked operations unit handle and touch control assembly is cracked and flexing causing door handle to flex bad and split open from the handle defective parts ; rqstng P&A on 1 W10619006 (latch-door) and 1 W10811169 (panel-cntl) and 1 WPW10401481 (pocket-hdl)

Near Amarillo Ave, Simi Valley, CA 93063
Aaron  B.

Aaron B.

VENTHOODS KITCHENAID KXU8030YSS1

Near Almond Ln, Simi Valley, CA 93065
Aaron  B.

Aaron B.

FREEZER WHIRLPOOL WRF535SMBM00 Freezer door is hard to open and close and caused to the ice build up in the freezer section needs new rails and gears order parts so the unit will seal correct ; rqstng P&A on 1 12002497 (gear (left)) and 2 WPW10120018 (slide rail (frz))s

Near Graceland St, Simi Valley, CA 93065
Aaron  B.

Aaron B.

OVEN WHIRLPOOL WFG505M0BS3 "Replaced the outer door glass assembly, operations normal now"

Near Elvado Dr, Simi Valley, CA 93065
Aaron  B.

Aaron B.

WASHER MAYTAG MVWB765FW2

Near Highland Rd, Simi Valley, CA 93065
Aaron  B.

Aaron B.

COOK TOP WHIRLPOOL MGC9536DS00 Replaced the cook top cosmetically correct now unable to check operations because the unit is not installed yet

Near Richardson Ave, Simi Valley, CA 93065