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STATON - Scottsdale, AZ
The service rep was knowledgeable and pleasant.
Response from Appliance Repair Specialist:
Hey Jack! Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Ian!
whirlpool refrigerator WRX986SIHZ00 Tech found an excess of frost on the back wall of the freezer cavity, and ice in the fan area. Initiated force defrost mode to determine if this is a failure in the defrost circuit. Forced to defrost mode initiated with no issues. Removed and repaced the Fan Harness, Thermostats check good. After conferring with customer, tech determined that excess of frost was likely due to warm air from door being cracked open for an extended period. Removed excess frost and ice from near fan and advised customer that unit will finish defrosting during the course of forced defrost mode. No further failures at time of visit.