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Local Reviews
for Santa Paula, CA
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David - Santa Paula, CA
the first time the technician came out they didnt have my warranty information so he left and couldnt do anything. I called out of work that day for nothing. They could have looked up my information and caled me to say they needed to reschedule. Then they had to order the parts which took two weeks. The second time they made an appointment the technician didnt end up showing ip because the parts didnt arrive. That was my second time calling off of work....for nothing! The third time they scheduled a tech he didnt end up showing because they overbooked him and it was too late. They call you a day before your appointment to let you know what time they are coming....if they end up showing up at all. Horrible service. I would not recommend this company unless it is the only option and you have warranty to cover repairs at no cost. Otherwise i would not pay for their service.
Response from Appliance Repair Specialist:
Hi David, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Great service
Roberta - Santa Paula, CA
Response from Appliance Repair Specialist:
Hello Roberta, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future
M
AGUIRRE - Santa Paula, CA
Very satisfied with service. Explained everything I needed to know. Thank u
Response from Appliance Repair Specialist:
Hi Marie, You are very welcome. Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.
Aaron B.
WASHER WHIRLPOOL WTW8500DC0 "Unit wash plate was stripped replaced tested operations unit not spinning needs gearcase clutch and main board ordered parts; ordrng 1 W10754448 (clutch), 1 W10812418 (cntrl-elec)"
Aaron B.
DISHWASHER KITCHENAID KDFE104HPS0 Replaced the board pump and motor assembly tested operations normal now
Aaron B.
RANGE WHIRLPOOL WFG320M0BW0 Replaced the red door gasket also the left front burner was not igniting found that the wire to the burner was off so the unit would not ignite reinstalled wire tester operations unit works as designed now
Aaron B.
DISHWASHER KITCHENAID KDFE104HPS0 "Unit wash module is not working , turned op motor seized up , ordered parts ; ordrng 1 W11085683 (pump&motor) and 1 W11305303 (MAIN BOARD )"
Aaron B.
WASHER WHIRLPOOL WTW4816FW2 "Checked operations found out the hot water valve on the house is not working no hot water to the washer as a result , unit wanted hot water and timed out and canceled and drained out as a result , unit works as designed but hot water is needed for the unit to wash correct customer instruct"
Aaron B.
WASHER WHIRLPOOL WTW8100BW "Replaced the main bearings wash plate and rotor , tested operations normal at this time"
Aaron B.
WASHER MAYTAG MVWB765FW0 "Checked operations and found the unit leaning to the left , the left rear strut popped off , pulled top, found the strut , reinstalled tested operations unit working ok , also unit is upstairs customer said a grinding noises sometimes , washer is over a drain pan the collar and base of the pan is grinding on the stator it’s not a manufacturing issue or a mechanical problem that I can solve customer is upstairs with a drain pan per code nothing I could do to take care of that issue unit is working normal now though"
Aaron B.
WASHER WHIRLPOOL WTW8100BW
Aaron B.
REFRIGERATOR WHIRLPOOL WRF560SMYW02 "Unit right side drops the cam built in to the door is split, ordered part, this is necessary to repair the refrigerator correctly; ordrng 1 LW10353181 (dor-fip wh)"
Aaron B.
WASHER MAYTAG MVWC565FW0 "Replace the whole tub assembly including gear case everything listed in the parts list total rebuild overhaul on the machine"
Aaron B.
REFRIGERATOR MAYTAG MFI2570FEZ02 Replace the auger motor assembly tested operations unit is working as designed now dispenses ice. Job complete.
Aaron B.
REFIRGERATOR WHIRLPOOL "WRS325FDAM04," Customer canceled at the door said they will call back
Aaron B.
REFRIGERATOR KITCHENAID KBFS22EWMS9 Replaced the left and right fresh food door gaskets operations normal now
Aaron B.
WASHER WHIRLPOOL WTW8100BW I have to have a 3 call count to do the job Unit has bad bearings water has leaked through the bearings ordered the rotor gummed up and rusting ordered parts ; ordrng 1 280146 (rotor)
Aaron B.
WASHER WHIRLPOOL WTW8100BW Customer has a bad leaking tub assembly need a lot of part
Aaron B.
REFRIGERATOR MAYTAG MFI2570FEZ02 Unit auger motor is frozen up not running just hums ordered parts to repair the unit ; ordrng 1 W10465946 (spacer) and 1 WP63052-2 (impeller) and 1 WPW10309868 (motor)
Aaron B.
DRYER MAYTAG MGDC215EW2 "Unit timer shaft replaced the timer and knob , tested operations normal now"
Aaron B.
REFRIGERATOR KITCHENAID KBFS22EWMS9 The left and right fresh food door gaskets are ripped ordered parts ; ordrng 1 W10443269 (gasket-fip) and 1 W10571956 (gasket-fip)
Aaron B.
WASHER MAYTAG MVWC565FW0 "Washer basket delivered was a front loader basket; ordrng 1 W10752719 (basket)"
Aaron B.
WASHER MAYTAG MVWB865GW0 Replace the drain tested operations unit is working at this time
Aaron B.
WASHER WHIRLPOOL WTW5000DW1
Aaron B.
WASHER WHIRLPOOL WTW5000DW1 "unit is not spinning the cloths out , Tested unit hub asm is stripped and washplate ordered parts ;ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752283 (washplate)"
Aaron B.
WASHER WHIRLPOOL WTW5000DW1 Unit was not filling correct and replaced the wash plate tested unit filled correct and showed customer how to use the washer settings correct at this time
Aaron B.
WASHER MAYTAG MVWC6ESWW1 Washer timer is sticking and is agitating when it’s supposed to fill and then add state once it’s foam customer needs new timer.
Aaron B.
REFRIGERATOR WHIRLPOOL WRS322SDAB05 "Refrigerator has no lights working in both compartment, replaced both light boards tested ops unit is now working as designed"
Aaron B.
WASHER MAYTAG MVWC565FW0 "Tried to remove agitator was unable to remove it is seized on , now I need the tub basket and clear out filter; ordrng 1 W10512161 (tub assembly) and 1 W10752719 (basket) and 1 WP8533928 (screw) and 1 WPW10215093 (clean out filter)"
Aaron B.
MICROWAVE WHIRLPOOL WMH31017HZ0 Replaced the main board asm tested unit operating normal at this time
Aaron B.
MICROWAVE WHIRLPOOL WMH31017HZ0 "Unit main board is not turning off the area light , ordered the main board; ordrng 1 W10892389 (cntrl-elec)"
Aaron B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Unit freezer iced up looked at the door gasket left middle had a gap in it , repaired the gasket heated up sealed the gaps up tested ops nml now"
Aaron B.
WASHER MAYTAG MVWC565FW0 "Unit is not spinning or agitator correct the gear case is broken internally gears grinding and not shifting needs new agitator gear case , actuator belt cam asm , hub ordered parts ; 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11161960 (AGITATOR ) and 1 WPW10006384 (drive belt)"
Aaron B.
WASHER MAYTAG MVWX655DW1 "Unit had a stripped wash plate replaced the wash plate tested ops normal now , advised customer to use the deep water wash for full loads"
Aaron B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Loud grinding noises in the fresh food section found the dampener was grinding when door opens and closes replaced the dampener retested ops nml , the rust spots are not covered under any contract it is a cosmetic issue called tech line documented with tech line gave the service pointer on how to clean the door freezer door is the affected area very minor and cleanable ; used 1 WPW10594330 (DAMPENER CONTROL ) from stock"
Aaron B.
WASHER WHIRLPOOL WFW75HEFW0 "Unit is draining even though it’s empty of water and will not unlock , ordered parts , unit is in a closet and told the customer needs to have the units unstacked, Customer understood and they will have the unit unstacked; ordrng 1 WPW10448876 (switch-wl)"
Aaron B.
DISHWASHER KITCHENAID KDTE234GPS0 "Checked operations unit is not dispensing jet dry , filled tested ops now is working and will dry correct advised customer to turn hot water on and prime the hot side then turn unit on to get a good wash and dry"
Aaron B.
WASHER MAYTAG MVWB835DW3 Checked operations found that when the customer has heavy loads it goes left and right that a foam piece that covers the pressure switch hose is rubbing up against the wall and causes a little squeak noise and struck the customer that I could not remove that because it is what keeps the unit from where in a hole on the rubber tube which is what protects it from rubbing a whole customer under stood operating normally
Aaron B.
FREEZER KITCHENAID KRFC300ESS01 Replace the handle tested operations unit is working as designed
Aaron B.
FREEZER WHIRLPOOL GX5FHTXVY09 "* unit ice maker is busted and jammed , replaced tested ops normal after repair , unit filled and will now start producing ice"
Aaron B.
amana dryer NGD4655EW2 Checked the unit bad thermal fuse , replaced the fuse and thermal tested unit found the air flow not there. takes to long to dry as well, instructed the customer without good venting the unit will not dry in a correct manner.
Aaron B.
whirlpool refrigerator WRS315SDHZ00 Ordered the bucket assembly anyways customer needs to be there so I can take picks of the unit and verify the unit is Under warranty ; ordrng 1 WPW10558423 (ice-contnr), Checked the unit ice bucket was cracked Replace the whole ice container verify the unit is under manufacturer warranty operations normal after installing new ice bin; Job Completed.
Aaron B.
kitchenaid refrigerator KBSN608EPA00 unit is doing the exact same thing as before intermittently not cooling and the hi temp alarm on for hours and then goes back to normal for a time Steve said check the connections to the electrical controls and box connectors, did unit connectors are correct and refrigerator is on a dedicated with correct polarity , nothing to trouble shoot at this time temps are ok right now 0°F in the freezer and 38° in the fresh food section; Job complete.