"Customer states the unit is not freezing properly. Some of the food is not frozen solid and ice cream becomes mushy after only a day or two. Called WPTS(7738871236) and spoke to them about what I saw. The evaporator fan was not running while I was speaking to the customer. I turned down the cooling and closed the door. As she was removing the Fc items the fan came on. When I opened the evaporator compartment there was only a partial frost pattern. Later after troubleshooting it looked better even though I would expect it to be worse since I had the unit open and the evaporation panel off while I was inspecting for leaks. When doing a wattage test there was only about 15-20 watts. Per WPTS it should be more like 70-90 watts the amp draw was about 1 amp. I looked for evidence of leaks in the unit and evaporator compartments but found no evidence. WPTS recommended pressurizing the unit with nitrogen and checking for leaks. If I do this now the customer will not have any cooling at all until I can get sealed system parts to repair this unit. See notes on scheduling.; ordrng 1 W11582579 (Compressor) and 1 W11504415 (5/4 NR MS 00 (HEAT LOOP TO CONDENSER)',) and 1 W11504449 (4/2 NR AL 00 (CAPILLARY TUBE TO EVAPORATOR) and 1 W11109499 (DRIER (SERVICE DRIER WITHOUT DYE) (ALSO ORDER THE FOLLOWING LOKRING PARTS)) and 1 W11504415 (8.5/8 NR MS 00 (SUCTION TUBE TO COMPRESSOR) and 1 W11504431 (7/5 NR MS 00 (COMPRESSOR TO CONDENSER)',) and 1 W11506635 (TUBE, CHARGING (1/4' W/ SCHRADER VALVE)',) and 1 W11506619 (8 NK MS 00 (CHARGING TUBE TO COMPRESSOR)',)"

Customer states the unit will fill then drain. The customer did a spin cycle to drain the clothes and the unit became unbalanced. Found the pressure tube had become disconnected from the control. Connected pressure tube and ran a fill test. Unit passed. Ran a spin test and found the unit operating as designed.

IM fails test. Door harness looks good. Replaced IM and tested. Unit checks ok.

"Installed control board and user interface, tested unit and working as designed"

"Installed new capacitor and tested unit, working as designed"