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Local Reviews
for rosamond, CA
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Russel - Rosamond, CA
Great service tech... was knowledgeable and took his time teaching me about the dryer
Terrible company
Christopher - Rosamond, CA
Waited a week to get an appointment, Technician showed up while l was at work and my daughter dealt with him. He pulled a cupcake pan and two cookie sheets out of my broiler and said that they couldn’t be in there and that’s why the oven pilot light was not igniting(they had been in there for 10-11 months with zero issues). Said the oven worked fine and left, my daughter sadly didn’t think to question him. I get home a few hours later and the oven still doesn’t work. So l have to wait another week for an appointment. Company contacts me and says they want to send the same technician because if they send someone else and it’s the same issue the second technician doesn’t get paid (not sure how that’s my fault, sounds like a bad business model to me and l didn’t want the same guy) so after going back and forth with some rude and unprofessional lady on the phone l tell her l don’t want that “retard” back in my house. She gets offended but l stand by what l said, l finally give in and say “you know what, go ahead and send the same technician I’d like to ask him a few questions anyway”. Lady on the phone changes her tune and tells me now she doesn’t feel comfortable sending him(like I’m going to beat him up or something childish). Long story short company refused to service my house, but the company l bought my house from actually did what this crappy company should of done. End of story l got a new oven and this company is without a doubt the worst company I’ve ever had the displeasure of dealing with.
Response from Appliance Repair Specialist:
Hello Christopher, thank you for taking the time to respond to our review request, we appreciate your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We appreciate your time and business.
Great service
Jeff - Rosamond, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! Appliance Repair strives to provide excellent & exceptional service. We appreciate your time and business.
Warranty repairs
Alex - Rosamond, CA
Very professional
Response from Appliance Repair Specialist:
Thank you for the great review! We strive for such service and appreciate your business.
Great service
Ernest - Rosamond, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Made it Worse
Jeff - Rosamond, CA
Our new Whirlpool refrigerator/freezer was installed with a defective magnetic gasket around the freezer drawer. The gasket was compressed over ~8" causing a gap in the seal, and allowing warm air into the freezer. The technician stated that it was fine and did not need replacing. Then he proceeded to install a gasket that had a compressed area of ~22". Freezer now has frost and icicles all over the inside due to the large unsealed area allowing warm air into the freezer. Upon learning of the error I left a polite message requesting a call back to fix the issue. All the next day, no response. I hope they locate a defect-free gasket and decide to remedy the situation.
Response from Appliance Repair Specialist:
Hi Jeff, thank you for taking the time to write a review. Your satisfaction is our number one priority and we highly value your feedback. I have escalated this matter to management, please feel free to give us a call at 661-587-1300 so we can help rectify the issue. We appreciate your time and business.
Great Service
John - Rosamond, CA
Wonderful experience. He took the pain out of the service.
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Bill
William - Rosamond, CA
Excellent
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Communication and Knowledge Topnotch
Chavonne - Rosamond, CA
We purchased a washer and dryer from Home Depot and have had problems with them for the past two years. During this time, Home Depot has sent out techs from two other companies. This time we were fortunate to be routed to the Appliance Repair Specialists. They service over 50,000 square miles of Central and Southern California. They have been the easiest company I have ever had to deal with. They immediately set up an appointment for us and followed through with texts, emails, and phone call reminders. The efficiency in communication has been a true pleasure. Patrick Carraway was our repair specialist. He was able to immediately and correctly identify our problem. The parts were ordered and an appointment was set up for installation. They followed through with more texts, email, and phone call reminders. Patrick arrived on time for both appointments was professional and quickly got the job accomplished. Our washer and dryer now work as if they were brand new. We would encourage anyone who has a repair issue to call Appliance Repair Specialists!
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We areglad to know your appliance is up and running, thank you very much for your time and business.
Morris
Kimbery - Rosamond, CA
Patrick CARRAWAY,Great Service
Jeffrey - Rosamond, CA
Response from Appliance Repair Specialist:
Hello Jeffrey! Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service
Michelle - Rosamond, CA
Response from Appliance Repair Specialist:
Hi Michelle, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Pat!
Bernice
WASSERWALD - Rosamond, CA
Very professional, knowledgeable!
Response from Appliance Repair Specialist:
Hi Bernice, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Pat!
Dina
CASTRO - Rosamond, CA
Response from Appliance Repair Specialist:
Hi Dina, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Patrick!
Great Service
Mike - Rosamond, CA
Outstanding Technician
Jonathan B.
DRYER WHIRLPOOL WGD7120HW0 Found loose connection to control board. Fixed connection. Tested unit and is working properly
Jonathan B.
WASHER MAYTAG MVWX655DW1 Replaced defective control board. Tested unit and is working properly properly
Jonathan B.
WASHER MAYTAG MVWB765FW4 Found loose connection to valve. Fixed connection. Tested unit and is working properly properly
Jonathan B.
DRYER MAYTAG MEDC200XW3 Found loose connection to igniter. Fixed connection. Tested unit and is working properly
Jonathan B.
WASHER MAYTAG MVWX655DW Found defective control. ; ordrng 1 W11116592 (cntrl-elec)
Jonathan B.
WASHER MAYTAG MVWC465HW2 Found loose connection to water valve fixed connection tested unit and is working properly
Patrick C.
RANGE WHIRLPOOL WFG320M0BS3 Light no working again. Checked bulb and the bulb is good. Order control and socket ; ordrng 1 W10856866 (sockt-lite) and 1 W11126814 (cntrl-elec)
Patrick C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found he unit having issues with a noise. Harness hitting condenser fan. Secured harness. Tested unit. Alol ops checked good
Jonathan B.
DRYER MAYTAG MGDX655DW1 Found defective rollers fixed rollers. Tested unit and is working properly
Jonathan B.
WASHER WHIRLPOOL WFW560CHW0 Found defective ui and control board.; ordrng 1 W11322879 (cntrl-elec) and 1 W11325580 (cntrl-elec)
Patrick C.
WASHER WHIRLPOOL MVW7230HW Unit leaks. Checked hoses. Internal drain hose has a hole. ; ordrng 1 W11291620 (HOSE)
Jonathan B.
FREEZER WHIRLPOOL WRF767SDHZ Found defective door handle. Fixed handles. Tested unit and is working properly.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found defective ice bucket. Fixed bucket. Tested unit and is working properly
Jonathan B.
DISHWASHER KITCHEN AID KUDS301XBL4 Replaced defective fuse. Tested unit and is working properly.
Jonathan B.
DISHWASHER KITCHEN AID KUDS301XBL4 "Replaced defective control board, and found defective fuse; ordrng 1 W10402110 (fuse)"
Jonathan B.
DRYER WHIRLPOOL WGD4815EW Replaced defective sensor. Tested unit and is working properly
Jonathan B.
KITCHEN WHIRLPOOL WFG525S0HS0 Found loose connection to igniter. Fixed connection. Tested unit and is working properly.
Jonathan B.
DISHWASHER KITCHEN AID KUDS301XBL4 Found defective control board.; ordrng 1 WPW10380685 (cntrl-elec)
Jonathan B.
RANGE WHIRLPOOL SF310PEAW0 Needs new glass. Item unavailable.; ordrng 1 4371310
Jonathan B.
DRYER WHIRLPOOL WGD4815EW Replaced defective parts. Found defective flame sensor.; ordrng 1 WP338906 (sensor)
Jonathan B.
OVEN WHIRLPOOL WFG320M0BS3 Found loose connection to control board. Fixed connection. Tested unit and is working properly
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Found defective icemaker. ; ordrng 1 W10873791 (icemaker)
Patrick C.
WASHER MAYTAG MVWX655DW2 Customer concerned of off balance. Checked out and found the right rear suspension n9t installed properly. Reinstalled and secured. Tested unit. All ops checked good
Patrick C.
WASHER MAYTAG MVWB865GW0 Clothes wet at end of cycle and have detergent on them. Checked out errors. Valve error. Removed and replaced valve. Tested unit. All ops checked good
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Found defective door seal. Fixed seal. Tested unit and is working properly.
Jonathan B.
DRYER ELECTRIC MAYTAG MVWX655DW0 changed defective parts . Tested appliance and is working properly.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found defective dispenser motor.; ordrng 1 W11202789 (motor)
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replace defective hose need needs connection.; ordrng 1 WP2198677 (connector) and 1 WP2300868 (fitting)
Jonathan B.
OVEN KITCHENAID KFGG500ESS2 Found loose connection to igniter. Fixed connection. Tested unit and is working properly.
Jonathan B.
WASHER WHIRLPOOL WTW4816FW2 Found loose connection to pump. Fixed connection. Tested unit and is working properly.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Found defective ice container. Fixed ice container. Tested unit and is working properly.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced defective lights. Tested unit and is working properly.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Found defective light and frozen drain line; ordrng 1 WPW10515057 (light) and 1 WPW10515058 (light)
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS311SDHM Replaced defective icemaker. Tested unit and is working properly
Jonathan B.
WASHER WHIRLPOOL WTW4816FW Replaced defective control board. Tested unit and is working properly.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRS311SDHM Found defective icemaker; schdld next appmnt for 4/2 THU !
Jonathan B.
WASHER WHIRLPOOL WTW4816FW Found defective control board. No power. Client refused repair.
Jonathan B.
WASHER WHIRLPOOL MVWB835DW4 Replaced defective gearcase. Tested unit and is working properly
Jonathan B.
DISHWASHER WHIRLPOOL WDF330PAHS3 Found loose connection to valve. Fixed connection. Tested unit and is working properly.
Jonathan B.
WASHER WHIRLPOOL MVWB835DW4 Found loose connection to control board. Fixed connection tested unit and is working properly