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Local Reviews
for redlands, CA
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Harold - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Broken stove top
Heather - Redlands, CA
Technician was very rude. He did not even fix broken stove top properly. Will be calling to see if a different technician can come out to the house to fix the stove top.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.
Excellent Service
Delberta - Redlands, CA
He was very professional and would reccomend him again
Response from Appliance Repair Specialist:
Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Rod. Hope to work with you in the future!
The technician. was good did his job well
Linda - Redlands, CA
Where I’m disappointed is the product, In March the refrigerator broke down they replaced it with a faulty part. In May the part broke down again . A little more then the 45 days required to honor the Full warranty . Which meant I had to pay to have a built in refrigerator moved twice $(800.00)Then the replacement part took Months to get. Which I find incompetent . So I have been without a refrigerator on off since March. The insurance company not helpful. I can’t believe a company like Whirlpool has so few parts in there inventory or so that many compressorS break down they run out. Whirlpool needs To have theIr products made in America AGAIN.
Response from Appliance Repair Specialist:
Hi Linda, thank you for taking the time to write a review, we appreciate your feedback. If there is anything we could have done to improve your experience with us, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Horrible Service
Ana - Redlands, CA
He does not have people skills. He’s rude and not very helpful.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.
Quick
Tito - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
fast repair
Lori - Redlands, CA
lighting problem inside the fridge was fixed within 15 minutes.
Happy with work done
Linda - Redlands, CA
Rod assessed the problem with my less than 5 year old Whirlpool refrigerator. He ordered the parts and came back when the parts came in to make the repair. He was often later than the time frame given, which caused some angst as we were unable to leave the house.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. W are glad to know your appliance is up and running. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
123
Curtis - Redlands, CA
Great Personal Service, Poor Phone Service
Jeff - Redlands, CA
They give great service when they are working on your appliance. Unfortunately, getting someone on the phone and scheduling an appointment is the real chore.
Response from Appliance Repair Specialist:
Hi Jeff, thank you for writing a review. Your satisfaction is our number one priority and we strive to continue improving and providing superior service. Please feel free to send an email to customerservice@ars.repair if you have additional feedback. We appreciate your time and business.
Jay jay
Michael - Redlands, CA
Very professional and knowledgeable
Response from Appliance Repair Specialist:
Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.
Great service, friendly and informative.
Amy - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive to provide such service and we appreciate your time and business.
Competent Refrigerator Repair
Douglas - Redlands, CA
Quick, efficient, not a talker. Some confusion with dispatch info on whether repairman was coming as scheduled.
Response from Appliance Repair Specialist:
Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.
Great service
Tim - Redlands, CA
Rod was professional and repaired the dishwasher expertly...
Response from Appliance Repair Specialist:
Appliance Repair strives for such service and we are more than glad to know your dishwasher is working like new. We appreciate your time and business.
Appliance Repair Service
Kenneth - Redlands, CA
Our service technician, Rod, was very helpful and knowledgeable. Our issue was resolved quickly and to our satisfaction. Our only complaint was that we had a service window of 12 pm - 3 pm and our technician did not arrive until 5:30 pm. I called two times to get updates and information regarding the time the technician would arrive. It would have been helpful if the company had contacted us to let us know Rod was running late. We understand things happen, but waiting for someone to arrive for over 5 hours with no update is frustrating.
Response from Appliance Repair Specialist:
Hi Kenneth , thank you for writing a review. Your satisfaction is our number one priority and we strive to continue improving and providing superior service. Please feel free to send an email to customerservice@ars.repair if you have additional feedback. We appreciate your time and business.
$115.00
Norma - Redlands, CA
$115.00 for 15 minutes. He was fast very thorough and just didn't want to hear we needed o purchase another washing machine
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. If there is anything else we could have done to improve our service, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Excellent repair professional
Fran - Redlands, CA
Rod was calm and collected and knew exactly what to do.
Response from Appliance Repair Specialist:
Thank you for the great review! We strive for such service and are more than happy that you had a pleasant experience with Rod. We appreciate your time and business.
Professional and courteous
Fran - Redlands, CA
Rod was great to work with - professional, and courteous, and very good on the job. Even though our washer is still leaking, which is a real drag, we know that he will be able to get to the bottom of the problem soon.
Response from Appliance Repair Specialist:
Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Rod. Thank you for your time and business.
Review of Rod
Barry - Redlands, CA
Rod was great. He was on time, Communicated with the me and was knowledgeable. What was not great was when I put the service request in, I Ieft instructions to contact me on my cell phone to set up and confirm the appointment. But all communication with through my home phone which I cannot get in a timely manner. This needs to be addressed in the future.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Bonnie
Bonnie - Redlands, CA
Rod was great!!! I have every confidence that my issue is completely fixed!
Response from Appliance Repair Specialist:
We are thrilled to hear that you had a wonderful experience with our technician Rod! We greatly appreciate the feedback for it helps us to continue providing superior service! Thank you for your time and business.
Great Service
Corey - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service! Thank you for your time and business.
Oven repair
Carrie - Redlands, CA
Great communication in regards to appointment. And excellent service. Thank you!
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great service
Robert - Redlands, CA
Cesar was wonderful
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Good Service
Phoebe - Redlands, CA
Cesar was knowledgeable, very pleasant, and gave us good advice about our appliances.
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Dishwasher
Roger - Redlands, CA
Rod is knowledgeable and went all out to fix the problem
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great service
Candice - Redlands, CA
He informative.
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great Quality and service
April - Redlands, CA
Even though they had a hard time understanding my time schedule and having the tech show up in the time frame that I wasn’t suppose to be there and me having to arrange for someone to help me with picking my kids up at the last minute... the tech was very nice and knowledgeable and was able to get the job done and completed in less than 30 mins which is amazing... cause this is the second time I had someone come out for the same noise issue and he fixed it after looking and seeing and then adjusting the items. He was letting me know what he was doing and explaining the problem to me so I knew what was going on. I would like to thank him for his great service.
Great Service
Tony - Redlands, CA
My tech was amazing, very knowledgeable and friendly.
He was over 2 hours late outside the appointment window
Luca - Redlands, CA
He was over 2 hours late outside the appointment window and said our repair for a $200 microwave would be $800. A complete waste of time and money.
Response from Appliance Repair Specialist:
Hello LKuca, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Effective service
Eric - Redlands, CA
Rod arrived at the tail end of our window and performed his job in a professional manner. Our microwave now works again.
Response from Appliance Repair Specialist:
Hello Eric, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Great service
Ruben - Redlands, CA
All working great now
Response from Appliance Repair Specialist:
Hi Ruben, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
Kegan is very personable and knowledgeable
Amberly - Redlands, CA
Home owner.
Amber - Redlands, CA
The gentleman that came to fix my refrigerator was very kind unfriendly. It’s unfortunately the company (Home Depot) that delivered my refrigerator didn’t take care of the minor problems that needed to be taken care of. He was also kind enough to answer questions I had about my new washing machine also and I really appreciated that.
Response from Appliance Repair Specialist:
Hello Amber, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Great service!
Rose - Redlands, CA
Dishwasher problem solved!
Response from Appliance Repair Specialist:
Hello Rose! Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Tyler!
Daniel is knowledgeable.
GABRIELSON - Redlands, CA
Daniel was able to fix my washer and dryer. He explained what was wrong and realized that Lowe’s had installed part of the washer incorrectly. Great service!
Response from Appliance Repair Specialist:
We appreciate you taking the time to leave a positive review! Thank you for your business. We look forward to working with you again when needed. Great Job Daniel!
Rod H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Today found motor was frozen would not turn in either direction.Design does not have auger motor insulated to eliminate freezing the motor ,r rendering inoperative until it is removed, warmed up an thawed then reinstalling it. Design of motor insulates from internal moisture except for harness connections.As designed op has now returned.; ordrng 1 W11202789 (motor)"
Rod H.
M/W OTR WHIRLPOOL WMH32519HZ4 Returned to replace parts and tested as designed.1 W10163422 (thermistor) and 1 W10833858 (sensor) and 1 W10844417 (harns-wire) and 1 W11184551 (panl-cntrl) and 1 W11342846 (CONTROL)
Rod H.
RANGE WHIRLPOOL WOD51EC7HS01 Returned to replaced part ordered and restore normal operation.1 w11261167
Rod H.
REFRIGERATOR MAYTAG MFT2776FEZ00 Returned to find still not coolingCould not find any leaks and covered charge vacuumed syst several times and vacuum held. Flushed system then back flushed product operational at this time.
Rod H.
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 No ice productionConfirmed ice maker stalled at 6:30 position and won’t advance.replaced icemaker and as designed op returns in 24-48 hrs.; used 1 4317943 (ICEMAKER) from stock
Rod H.
RANGE WHIRLPOOL WOD51EC7HS01 Confirmed........upper broiler not working.Broil circuit shorted in upper ovencontrol circuit components need replacing. Upper element comes on in bake as normal and not in broilOrdering main control; 1 W11261167 (cntrl-elec)
Rod H.
FREEZER WHIRLPOOL WRF767SDHZ01 No ice in freezer icemakerConfirmed Bail arm was dislodged reinstalled and as designed op returnedNo leaks
Rod H.
WASHER WHIRLPOOL MVW7230HC0 Won’t use water when attempting to wash water not filling into product.Found no fault codes and no diagnostic indicators of malfunctions. Electrical supply was verified at 120 ac both polarized and grounded. Contacted wfcc techline for documentation File# 7728861222 BryanFound no issues ther than pressure hose may have had trapped suds causing faulted water fill level. Cleared hose
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Confirmed Ice bucket stuck in holder Able to remove bucket..........found ice under and behind bucket binding. As designed op returned after adjusting alignment.
Rod H.
REFRIGERATOR AMANA ASI2575GRW01 Ice forming in drain and floor of freezer.Confirmed plugged drainRemoved obstructing mud and reformed defrost trough. As designed operation restored.
Rod H.
REFRIGERATOR MAYTAG MFT2776FEZ00 Returned to reveal a leak at condenser back up inside component area. Was able to repair. Charged unit and let run several hrs while tech went on to 2 other combs returning later in day to make sure product was maintaining pressures.
Rod H.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Returned to replace faulty water valve.No leaks no other issues. 1 WPW10420083 (valve)
Rod H.
FREEZER WHIRLPOOL WRX988SIBM00 "Returned, replaced ordered parts and tested Ted as designed illumination. As designed1 W10789393 (cntrl-elec) and 1 W10807590 (cntrl-elec) and 1 WPW10453401 (elect control board) and 1 WPW10503833 (cntrl-elec) and 1 WPW10764668 (ice maker)"
Rod H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Returned to replace defective parts and restore as designed operation.1 W10276226 (separator) and 1 W10370582 (pad) and 1 W10370582 (pad)
Rod H.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Water leaking Confirmed Icemaker solenoid is not closing. Ordering water valve assembly doesn’t appear to be a pressure issue.; ordrng 1 WPW10420083 (valve)
Rod H.
RESIDENTIAL REFR WHIRLPOOL KRFC704FPS03 Not a typical sealed system repairFile# 7728769162 Bryan AT TECHLINE Compressor AND BOTH EVAPORATORS ordered per techline and WILL NEED LOCRING REPAIR SUPPLIES AND LOCRING CRIMPER TO REPAIR THIS PRODUCT DUE TO DELICACY OF TYPE OF COMPRESSOR ALSO WILL NEED DRY NITROGEN AND NITROGEN REGULATOR FOR THIS REPAIR PER TECHLINE. Contacted Robert at ars techline; 1 W11099748 (evaporator) and 1 W11291123 (evaporator) and 1 W11393142 (COMPRESSOR KIT)
Rod H.
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 "Consumer said, “product seems to be off as if someone had turned it off. Breaker in Garage had been open. Reset it and product went back onProduct was on upon arrival and operating as designed.New construction with Solar / sce power system. When solar is not being utilized when sce grid is powering home there could be a transition issue. Stench has experienced this issue in the past and suggest consumer have electrician/solar technician access power to home. Could not get product to malfunction whil in home. Consumer may have to convert emend ties to be compatible with Solar systems. There are products out there that are solar rated."
Rod H.
RANGE WHIRLPOOL WCG55US6HS00 Returned to replace cook top frame and restored as designed op
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Freezing food in ffd compartment.Confirmed found airflow restricted due to air movement from damper damper stuck freed ....now operational.As designed op returned
Rod H.
RANGE KITCHENAID KSGG700ESS1 Reference# 7728721780Called techline for guidanceInformed consumer of aqua lift and how it works found no issue with oven product itself. Called techline and then explained to consumer of findings.
Rod H.
REFRIGERATOR MAYTAG MFT2776FEZ00 Returned to replace part instructed by wfcc tech line 1 W10832994 (compressor) no other issues
Rod H.
FREEZER WHIRLPOOL WRX986SIHZ00 Returned to replace parts ordered although one part was not needed and not filled with order.As designed operation will return in 48 hrs
Rod H.
REFRIGERATOR WHIRLPOOL MDB8959SKZ0 Returned t replace parts ordered and tested as designed ;LKSW11410070 (CONTROL) and 1 W11413963 (USER INTERFACE)
Rod H.
DRYER MAYTAG MED5630HC1 Won’t dry clothesConfirmed Cofounder lint wad in bottom of duct assembly and adjusted lint screen holder
Rod H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Ice won’t deliver through door chute every time when calling for ice through doorConfirmed Ice switch in door and auger motor defective.Ordering escutcheon and auger motor.; 1 W10276226 (separator) and 1 W10370582 (pad) and 1 W10370582 (pad)
Rod H.
FREEZER WHIRLPOOL WRX988SIBM00 No ice no sound on user interface. No ice Confirmed Electronics compromised......faded displays and icemaker overflowsOrdering electronics and icemaker.;1 W10789393 (cntrl-elec) and 1 W10807590 (cntrl-elec) and 1 WPW10453401 (elect control board) and 1 WPW10503833 (cntrl-elec) and 1 WPW10764668 (ice maker)
Rod H.
KITCHEN WHIRLPOOL WDF520PADM7 dishwasher seems not to dry completelyFound that water was not hot enough needs tankless water heater was at 120 but not set for the heat loss once reaching dishwasher. Plumber/builder needs brought back to secure cabinet standard beside dishwasher and reprogram heater to get water to dishwasher at 120degrees.
Rod H.
REFRIGERATOR MAYTAG MFT2776FEZ00 Concerns of not freezing nor refrigerating Ref# 7728594546 ; ordrng 1 W10832994 (compressor)
Rod H.
WASHER MAYTAG MVWB835DW0 Returned to replace ordered part 1 W11165546 (valve)As designed operation returned with all codes cleared and not reoccurring.no leaks
Rod H.
WASHER MAYTAG MVWC200XW3 Returned to replace suspension with no other issues no leaks 1 W10780048 (suspension)
Rod H.
REFRIGERATOR JENN-AIR JF42NXFXDE00 "Returned to replace parts ordered and test op as designed Normal temps in 24-48 hrs1 8201675 (compressor) and 1 W11411871 (USER INTERFACE) and 1 WPW10364560 (solenoid)"
Rod H.
REFRIGERATOR JENN-AIR JF42NXFXDE00 " schdld next appmnt for 8/18 TUE ! "
Rod H.
WASHER MAYTAG MVWB835DW0 F2 E1. F8E1. F3E2Confirmed issue. Fill valve defective. One valve energizing but not opening Ordered water valve.Schedule when parts come in. Shows special order ; ordrng 1 W11165546 (valve)
Rod H.
WASHER WHIRLPOOL WFW92HEFW0 Returned to replace part 1 WPW10605427 (pump-water) as designed operation returned with no leaks all fault codes were cleared without tech intervention upon part activation
Rod H.
M/W OTR WHIRLPOOL WMH32519HZ4 "Popcorn and veggies features stop working throws Code Confirmed File# 7728527813 Chris at techlineOrdering control, sensor and sensor board since code indicates humidity sensor problems and control won’t go into diagnostics nor clear codes. Ordering parts per conversation.;1 W10163422 (thermistor) and 1 W10833858 (sensor) and 1 W10844417 (harns-wire) and 1 W11184551 (panl-cntrl) and 1 W11342846 (CONTROL)"
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 No ice productionConfirmed Icemaker heater open.....replaced Icemaker As designed op will return in 24-48 hrs.
Rod H.
M/W OTR WHIRLPOOL WMH32519HZ4 Humidity sensor tripped F4F4Confirmed......stopped about 25 seconds in to popping cornMicrowave removal needed to access internal components.Needed assistance from wfcc techline.; schdld next appmnt for 8/11 TUE !
Rod H.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Returned to contact techline and replaced detergent dispenserAs designed op returned; pckd up 1 W10861000 (detergent dispenser)
Rod H.
RANGE WHIRLPOOL WFG525S0JZ0 Returned to replace ordered parts and as designed fit and finish returned1 W11026866 (panl-cntrl)
Rod H.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 Concerns of Cooling issues.Confirmed Found over packed in fridge and no food in freezer to really see a problem. Ffd compartment grocery storage inhibiting air flow. Overlapped shelf’s concentrating air in on spot.Consumer is aware of these issues and claims that’s not the issue. Redistributed groceries to allow even airflow.Produce stored in top shelf and crispers were empty.