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Local Reviews
for redlands, CA
Powered by Fluid LOCALHappy with work done
Linda - Redlands, CA
Rod assessed the problem with my less than 5 year old Whirlpool refrigerator. He ordered the parts and came back when the parts came in to make the repair. He was often later than the time frame given, which caused some angst as we were unable to leave the house.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. W are glad to know your appliance is up and running. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
123
Curtis - Redlands, CA
Great Personal Service, Poor Phone Service
Jeff - Redlands, CA
They give great service when they are working on your appliance. Unfortunately, getting someone on the phone and scheduling an appointment is the real chore.
Response from Appliance Repair Specialist:
Hi Jeff, thank you for writing a review. Your satisfaction is our number one priority and we strive to continue improving and providing superior service. Please feel free to send an email to customerservice@ars.repair if you have additional feedback. We appreciate your time and business.
Jay jay
Michael - Redlands, CA
Very professional and knowledgeable
Response from Appliance Repair Specialist:
Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.
Great service, friendly and informative.
Amy - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive to provide such service and we appreciate your time and business.
Competent Refrigerator Repair
Douglas - Redlands, CA
Quick, efficient, not a talker. Some confusion with dispatch info on whether repairman was coming as scheduled.
Response from Appliance Repair Specialist:
Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.
Great service
Tim - Redlands, CA
Rod was professional and repaired the dishwasher expertly...
Response from Appliance Repair Specialist:
Appliance Repair strives for such service and we are more than glad to know your dishwasher is working like new. We appreciate your time and business.
Appliance Repair Service
Kenneth - Redlands, CA
Our service technician, Rod, was very helpful and knowledgeable. Our issue was resolved quickly and to our satisfaction. Our only complaint was that we had a service window of 12 pm - 3 pm and our technician did not arrive until 5:30 pm. I called two times to get updates and information regarding the time the technician would arrive. It would have been helpful if the company had contacted us to let us know Rod was running late. We understand things happen, but waiting for someone to arrive for over 5 hours with no update is frustrating.
Response from Appliance Repair Specialist:
Hi Kenneth , thank you for writing a review. Your satisfaction is our number one priority and we strive to continue improving and providing superior service. Please feel free to send an email to customerservice@ars.repair if you have additional feedback. We appreciate your time and business.
$115.00
Norma - Redlands, CA
$115.00 for 15 minutes. He was fast very thorough and just didn't want to hear we needed o purchase another washing machine
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. If there is anything else we could have done to improve our service, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Excellent repair professional
Fran - Redlands, CA
Rod was calm and collected and knew exactly what to do.
Response from Appliance Repair Specialist:
Thank you for the great review! We strive for such service and are more than happy that you had a pleasant experience with Rod. We appreciate your time and business.
Professional and courteous
Fran - Redlands, CA
Rod was great to work with - professional, and courteous, and very good on the job. Even though our washer is still leaking, which is a real drag, we know that he will be able to get to the bottom of the problem soon.
Response from Appliance Repair Specialist:
Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Rod. Thank you for your time and business.
Review of Rod
Barry - Redlands, CA
Rod was great. He was on time, Communicated with the me and was knowledgeable. What was not great was when I put the service request in, I Ieft instructions to contact me on my cell phone to set up and confirm the appointment. But all communication with through my home phone which I cannot get in a timely manner. This needs to be addressed in the future.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Bonnie
Bonnie - Redlands, CA
Rod was great!!! I have every confidence that my issue is completely fixed!
Response from Appliance Repair Specialist:
We are thrilled to hear that you had a wonderful experience with our technician Rod! We greatly appreciate the feedback for it helps us to continue providing superior service! Thank you for your time and business.
Great Service
Corey - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service! Thank you for your time and business.
Oven repair
Carrie - Redlands, CA
Great communication in regards to appointment. And excellent service. Thank you!
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great service
Robert - Redlands, CA
Cesar was wonderful
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Good Service
Phoebe - Redlands, CA
Cesar was knowledgeable, very pleasant, and gave us good advice about our appliances.
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Dishwasher
Roger - Redlands, CA
Rod is knowledgeable and went all out to fix the problem
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great service
Candice - Redlands, CA
He informative.
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great Quality and service
April - Redlands, CA
Even though they had a hard time understanding my time schedule and having the tech show up in the time frame that I wasn’t suppose to be there and me having to arrange for someone to help me with picking my kids up at the last minute... the tech was very nice and knowledgeable and was able to get the job done and completed in less than 30 mins which is amazing... cause this is the second time I had someone come out for the same noise issue and he fixed it after looking and seeing and then adjusting the items. He was letting me know what he was doing and explaining the problem to me so I knew what was going on. I would like to thank him for his great service.
Great Service
Tony - Redlands, CA
My tech was amazing, very knowledgeable and friendly.
He was over 2 hours late outside the appointment window
Luca - Redlands, CA
He was over 2 hours late outside the appointment window and said our repair for a $200 microwave would be $800. A complete waste of time and money.
Response from Appliance Repair Specialist:
Hello LKuca, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Effective service
Eric - Redlands, CA
Rod arrived at the tail end of our window and performed his job in a professional manner. Our microwave now works again.
Response from Appliance Repair Specialist:
Hello Eric, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Great service
Ruben - Redlands, CA
All working great now
Response from Appliance Repair Specialist:
Hi Ruben, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
Kegan is very personable and knowledgeable
Amberly - Redlands, CA
Home owner.
Amber - Redlands, CA
The gentleman that came to fix my refrigerator was very kind unfriendly. It’s unfortunately the company (Home Depot) that delivered my refrigerator didn’t take care of the minor problems that needed to be taken care of. He was also kind enough to answer questions I had about my new washing machine also and I really appreciated that.
Response from Appliance Repair Specialist:
Hello Amber, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Great service!
Rose - Redlands, CA
Dishwasher problem solved!
Response from Appliance Repair Specialist:
Hello Rose! Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Tyler!
Daniel is knowledgeable.
GABRIELSON - Redlands, CA
Daniel was able to fix my washer and dryer. He explained what was wrong and realized that Lowe’s had installed part of the washer incorrectly. Great service!
Response from Appliance Repair Specialist:
We appreciate you taking the time to leave a positive review! Thank you for your business. We look forward to working with you again when needed. Great Job Daniel!
Rod H.
REFRIGERATOR WHIRLPOOL WRB322DMBW Light in frzr does not workConfirmed Light switch in frzr was stuckFreed and as designed op returned
Rod H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Ref#7727927140 per RobertReplaced ui as this is normally the issue with symptoms given. Had to call tech line at wfcc said order a main board and replace the ui.Further trouble shooting revealed that main control also needs replacing.Consumer declined to have any further action taken and will return to sears outlet.
Rod H.
WASHER WHIRLPOOL WTW5000DW1 Water leaks under machine.Found drain plugged .....needs plumber to assess repairs needed and repair machines as not the issue.
Rod H.
DRYER WHIRLPOOL WGD5000DW3 SquealsConfirmed .............found rollers and idler stickingReplaced with dryer repair kit from stock. As designed op returned; used 1 4392065 (DRYER REPAIR KIT) from stock
Rod H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Icemaker won’t produce iceConfirmed imaker issue............ will not function on diagnostics; pckd up 1 W11294907 (icemaker)
Rod H.
DRYER WHIRLPOOL WGD5000DW3 SquealsConfirmed .............found rollers and idler stickingReplaced with dryer repair kit from stock. As designed op returned; used 1 4392065 (DRYER REPAIR KIT) from stock
Rod H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Icemaker won’t produce iceConfirmed imaker issue............ will not function on diagnostics; pckd up 1 W11294907 (icemaker)
Rod H.
WASHER MAYTAG MHW5500FW0 Machine just stops when attempting to activate for a washConsumer aware of 115.00 trip/diag feeConfirmed Excessive mold in boot..unable to repair tub components to include dr boot due to risk of mold exposure. Paid 115.00 C/C 3193162250
Rod H.
REFRIGERATOR KITCHENAID KRFF507HPS00 Led in ceiling of ffd and freezerConfirmed Bad freezer led module........replaced now as designed op has returned
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Led light in RC is flashing or not coming on. Voltage to module. Failed led module Assy. Removed and replaced led module. Tested unit. All tests good.
Rod H.
REFRIGERATOR KITCHENAID KRSF505ESS01 No ice delivered through door dispenserConfirmed broken wiring in door unable to get enough wire exposed to repair . Will need door replacedOrdering door DELIVER TO ONSUMER One in stock at Coast Fontana.; ordrng 1 LW10755650 (dor-fip)
Rod H.
REFRIGERATOR WHIRLPOOL WRS325SDHW04 "Retrieved core replaced parts affecting defrost failure. As designed op returned WPW10384183, W11405276 and w11174836"
Rod H.
DISHWASHER MAYTAG MDB4949SHZ0 May need approval for repair since cost of parts are so high. Does t seem to wash dishes Wash motor not getting voltage to it. Control voltage absent for wash motor; 1 W11225084 (cntrl-elec) and 1 WPW10591570 (pump&motor)
Kevin M.
DRYER MAYTAG MGD6630HC0 Recall RO. Unit giving f3e3 error code after 5 mins of running. I found restricted airflow in venting causing error code. I instructed customer on restriction. Dryer tests good at this time.
Rod H.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Returned to replace defective main control as designed op will return w/in 24-48hrs WPW10503278 used
Rod H.
DRYER MAYTAG MGDB765FW0 Door not staying closedConfirmed Installed and adjusted catch and strike assembly
Rod H.
FREEZER WHIRLPOOL WRT518SZFM00 Frosted freezer in ceilingConfirmed..........warm air entering from handle side of door at top cornerAdjusted and ironed seal to eliminate warm air infiltration. Now as designed seal will return to normal after 24 hour cure time.
Rod H.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Ffd compartment does not coo and freezer has depleted cooling Confirmed Defrost system failure had occurred and iced up evaporator ceasing airflow to both compartments Ordering defrost components. Thermistor bimetal and main controlPlease rush these parts. ; rqstng P&A on 1 WPW10503278 (refer elect cont brd)
Kevin M.
DISHWASHER KITCHENAID KDTM354DSS5 Dispenser door is not opening. I found broken dispenser door. Removed and replaced dispenser. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Led light in RC is flashing or not coming on. Voltage to module. Failed led module Assy. Ordering part. ; ordrng 1 W11043011 (module)
Rod H.
REFRIGERATOR KITCHEN AID KSS42QJB00 Confirmed red light indicating filter change dueConsumer declined filter change out and will purchase at his convenience.
Rod H.
REFRIGERATOR KITCHENAID KSSC42QVS02 Ice does not dispense.Confirmed disp motor shaft out of adjustment Readjusted and tested as designed Paid 185.00 C/C 3168658196
Rod H.
DRYER MAYTAG MGD5500FW0 Returned part not intended for productReplaced defective repair kit from stock #4392067; used 1 4392067 (DRYER REPAIR KIT) from stock
Rod H.
REFRIGERATOR KITCHENAID KSSC42QVS02 Ice does not dispense.Confirmed disp motor shaft out of adjustment Readjusted and tested as designed .
Rod H.
DISHWASHER WHIRLPOOL KDFE104DBL4 Racks falling apartConfirmed top rack adjuster brokenOrdering rack adjusters;; ordrng 2 WPW10546503 (adjuster)s
Rod H.
REFRIGERATOR JENN-AIR JF42NXFXDE02 Led in ceiling of freezer and ceiling of ffd compartment won’t illuminate Confirmed ........freezer led defective......replaced as designed op returned; pckd up 1 W11205083 (module)
Rod H.
DISHWASHER WHIRLPOOL KDFE104DBL4 Returned next day to return product to as designed operationReplaced 2 WPW10546503
Rod H.
DRYER MAYTAG MGD5500FW0 "SquealsConfirmed Idler wheel worn. Ordering for Tuesday April 5, 2020. 0800-1200 hrs do not schedule another time frame per Cx; ordrng 1 12796401 (rail-centr)"
Rod H.
DRYER MAYTAG MGDC465HW0 Burner will not heat clothesConfirmed Flame switch defective intermittent internal contact Feet were not installed or removed by vendor’s installerOrdering flame switch and feet. Were not supplied at install by vendor; ordrng 4 W11025920 (feet-lvlng)s and 1 WP338906 (sensor)
Rod H.
REFRIGERATOR KITCHENAID KRFC704FBS01 "No ice production Confirmed In door tube heater broken.........ordered Cx informed of 6- 8 week lead timePlease ship direct to consumer no storage at tech’s home.; ordrng 1 W11254958 (dor-fip)"
Cesar H.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Water line to ice maker was not fully inserted in to water valve causing a leak every time the ice maker cycled. Fully seated line and all tested good
Rod H.
REFRIGERATOR KITCHEN AID KRSC500ESS00 Andrew in wfcc tech line ref# 7727671581. Use autho code KPNH8PNFP1Found that addional issues with user interface control. User interface won’t respond to all buttonsPrepaid labor 150.00 C/C 3164855486. Trip already paid on first attempt on this separate issue.; ordrng 1 W10822646 (cntrl-elec)
Cesar H.
WASHER WHIRLPOOL WFW560CHW0 Noise do to off balance loads customer also stated unit is leaking found leak to be coming from bottom of door closer inspection found hair build up interrupted seal between glass a bellows
Cesar H.
REFRIGERATOR KITCHENAID KSSC42QVS02 Cancel at door customer has extended warranty
Rod H.
REFRIGERATOR KITCHEN AID KRSC500ESS00 Found that addional issues with user interface control. User interface won’t respond to all buttons; ordrng 1 W10822646 (cntrl-elec)
Cesar H.
WASHER WHIRLPOOL WFW560CHW0 Noise do to off balance loads customer also stated unit is leaking found leak to be coming from bottom of door closer inspection found hair build up interrupted seal between glass a bellows
Cesar H.
REFRIGERATOR KITCHENAID KSSC42QVS02 Cancel at door customer has extended warranty
Rod H.
WASHER WHIRLPOOL WFW5090JW0 Confirmed Electronics and heater thermistor not communicating Ordering user interface main control heating element and ntc sensorParts special order may need autho;1 461975011651 (sensor) and 1 W10847365 (heater) and 1 W11306664 (USER INTERFACE) and 1 W11334605 (TIMER/CONTROL)
Rod H.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Lise in fridge compartment.Confirmed Control damper chattering...... gears do not mesh completely Replaced damper control as designed op return no other issues at this time.; pckd up 1 WPW10594330 (control)
Rod H.
REFRIGERATOR KITCHENAID KRMF706ESS01 Returned to install W10804160 (cntrl-elec) and 1 W11205083 (module) and 1 W11330971 (USER INTERFACE ) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)As designed op returned with no issues.