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Local Reviews
for redlands, CA
Powered by Fluid LOCALGreat service
Tinashe - Redlands, CA
The technician was on time, he followed covid protocol and fixed my issues.
Great Service!
Linda - Redlands, CA
Great service from tech Rod. Explained what the problem was & how to fix it & prevent it from happening again.
Gladys
Gladys - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to rate your service with us. We appreciate your time and business.
Satisfied Customer
Tara - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are happy you had a satisfactory experience with Appliance Repair. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Efficient, on time.
Larry - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and appreciate your business.
Tech was great but customer service rep was not!
Brittany - Redlands, CA
I loved the tech and was super informative. BUT I got two days of confirmation of my appt. then the day before a lady called stating they had to change my appt to a week and half away. First of all I’m a Nurse and have one day off. I could not reschedule and I could not wait to have my washer fixed with three children. She had HUGE attitude and made it seem like it wasn’t her problem. I get it with this time but please help out first responders who do nothing but care for your loved ones! Come on!!!!! I fight hard for it and she apparently rly had an opening “come up” for I could keep my appt now. I will not be usin again unfortunately
Response from Appliance Repair Specialist:
Hello Brittany, thank you for taking the time to write a review, we highly value your feedback. Our entire team apologizes for any frustration that took place when scheduling your service appointment. We strive to continue improving and providing superior service. Please feel free to send an email to customerservice@ars.repair if you have additional feedback. We appreciate your time and business.
Great job
Gerald - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.
Everything went well
Siva - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to rate your service with us. We appreciate your time and business.
Great service
Serena - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the great review! We appreciate your time and business.
Avoid KitchenAid appliances
Laura - Redlands, CA
3rd repair for the same problem. 1st time with ARS. Rod was very polite and let us know how the previous repair service made errors in installing and omitting items in the two previous visits. Hopefully this repair will last longer than 6-months. Fingers crossed.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to improve our service! If there is anything else we could have done to better your experience, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
clean job
Harold - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Broken stove top
Heather - Redlands, CA
Technician was very rude. He did not even fix broken stove top properly. Will be calling to see if a different technician can come out to the house to fix the stove top.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.
Excellent Service
Delberta - Redlands, CA
He was very professional and would reccomend him again
Response from Appliance Repair Specialist:
Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Rod. Hope to work with you in the future!
The technician. was good did his job well
Linda - Redlands, CA
Where I’m disappointed is the product, In March the refrigerator broke down they replaced it with a faulty part. In May the part broke down again . A little more then the 45 days required to honor the Full warranty . Which meant I had to pay to have a built in refrigerator moved twice $(800.00)Then the replacement part took Months to get. Which I find incompetent . So I have been without a refrigerator on off since March. The insurance company not helpful. I can’t believe a company like Whirlpool has so few parts in there inventory or so that many compressorS break down they run out. Whirlpool needs To have theIr products made in America AGAIN.
Response from Appliance Repair Specialist:
Hi Linda, thank you for taking the time to write a review, we appreciate your feedback. If there is anything we could have done to improve your experience with us, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Horrible Service
Ana - Redlands, CA
He does not have people skills. He’s rude and not very helpful.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.
Quick
Tito - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
fast repair
Lori - Redlands, CA
lighting problem inside the fridge was fixed within 15 minutes.
Happy with work done
Linda - Redlands, CA
Rod assessed the problem with my less than 5 year old Whirlpool refrigerator. He ordered the parts and came back when the parts came in to make the repair. He was often later than the time frame given, which caused some angst as we were unable to leave the house.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. W are glad to know your appliance is up and running. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
123
Curtis - Redlands, CA
Great Personal Service, Poor Phone Service
Jeff - Redlands, CA
They give great service when they are working on your appliance. Unfortunately, getting someone on the phone and scheduling an appointment is the real chore.
Response from Appliance Repair Specialist:
Hi Jeff, thank you for writing a review. Your satisfaction is our number one priority and we strive to continue improving and providing superior service. Please feel free to send an email to customerservice@ars.repair if you have additional feedback. We appreciate your time and business.
Jay jay
Michael - Redlands, CA
Very professional and knowledgeable
Response from Appliance Repair Specialist:
Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.
Great service, friendly and informative.
Amy - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive to provide such service and we appreciate your time and business.
Competent Refrigerator Repair
Douglas - Redlands, CA
Quick, efficient, not a talker. Some confusion with dispatch info on whether repairman was coming as scheduled.
Response from Appliance Repair Specialist:
Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Appliance Repair.
Great service
Tim - Redlands, CA
Rod was professional and repaired the dishwasher expertly...
Response from Appliance Repair Specialist:
Appliance Repair strives for such service and we are more than glad to know your dishwasher is working like new. We appreciate your time and business.
Appliance Repair Service
Kenneth - Redlands, CA
Our service technician, Rod, was very helpful and knowledgeable. Our issue was resolved quickly and to our satisfaction. Our only complaint was that we had a service window of 12 pm - 3 pm and our technician did not arrive until 5:30 pm. I called two times to get updates and information regarding the time the technician would arrive. It would have been helpful if the company had contacted us to let us know Rod was running late. We understand things happen, but waiting for someone to arrive for over 5 hours with no update is frustrating.
Response from Appliance Repair Specialist:
Hi Kenneth , thank you for writing a review. Your satisfaction is our number one priority and we strive to continue improving and providing superior service. Please feel free to send an email to customerservice@ars.repair if you have additional feedback. We appreciate your time and business.
$115.00
Norma - Redlands, CA
$115.00 for 15 minutes. He was fast very thorough and just didn't want to hear we needed o purchase another washing machine
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. If there is anything else we could have done to improve our service, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Excellent repair professional
Fran - Redlands, CA
Rod was calm and collected and knew exactly what to do.
Response from Appliance Repair Specialist:
Thank you for the great review! We strive for such service and are more than happy that you had a pleasant experience with Rod. We appreciate your time and business.
Professional and courteous
Fran - Redlands, CA
Rod was great to work with - professional, and courteous, and very good on the job. Even though our washer is still leaking, which is a real drag, we know that he will be able to get to the bottom of the problem soon.
Response from Appliance Repair Specialist:
Thank you so much for taking the time to provide feedback. We greatly appreciate it and are glad you had a pleasant experience with Rod. Thank you for your time and business.
Review of Rod
Barry - Redlands, CA
Rod was great. He was on time, Communicated with the me and was knowledgeable. What was not great was when I put the service request in, I Ieft instructions to contact me on my cell phone to set up and confirm the appointment. But all communication with through my home phone which I cannot get in a timely manner. This needs to be addressed in the future.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Bonnie
Bonnie - Redlands, CA
Rod was great!!! I have every confidence that my issue is completely fixed!
Response from Appliance Repair Specialist:
We are thrilled to hear that you had a wonderful experience with our technician Rod! We greatly appreciate the feedback for it helps us to continue providing superior service! Thank you for your time and business.
Great Service
Corey - Redlands, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service! Thank you for your time and business.
Oven repair
Carrie - Redlands, CA
Great communication in regards to appointment. And excellent service. Thank you!
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great service
Robert - Redlands, CA
Cesar was wonderful
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Good Service
Phoebe - Redlands, CA
Cesar was knowledgeable, very pleasant, and gave us good advice about our appliances.
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Dishwasher
Roger - Redlands, CA
Rod is knowledgeable and went all out to fix the problem
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Rod H.
WASHER WHIRLPOOL MVWB835DW5 Residue on clothesCould not verify issue although a stuck button fault stored in control memory. Turned out to be a temporary condition which consumer would not be able to correct.This condition could result in inadequate wash results.
Rod H.
OVEN KITCHENAID KOCE507ESS07 Makes noise when microwaving.........sounds like a loud fanCould not duplicate noise..........consumer had had whirlpool out as well for same issue and wfcc replaced the microwave controls and micro fan.Turntable drive coupler was not fully engaged and corrected.
Rod H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Intermittent power interruptions not related to house power supply. Confirmed Electronics loosing voltage though electronic components.Ordering electronics; ordrng 1 WPW10624574 (cntrl-elec) and 1 WPW10624574 (cntrl-elec) and 1 W11330971 (Control, ui)"
Rod H.
DISHWASHER WHIRLPOOL WDT710PAHW1 "No water enters machineConfirmed......float was stuck, F4 E3 and F3E1 fault codes stored in control memory.Wash motor inop and owi not sensing prop initial water temp requirements. Connection to wash pump motor was not secure and water going into tank not hot enough.Reconnected wash pump as designed operation was restored"
Rod H.
COOKTOP WHIRLPOOL WCG55US6HS00 Left burner will not light. Confirmed........adjusted burner and as designed operation returned
Rod H.
OVEN WHIRLPOOL WOC75EC7HS01 Time count not counting correctlyConfirmed Power outages which have been an issue can affect proper op after an inrush of power when power company turns power back on. High winds in this area can affect this. Normal protocol for this product but not addressed in operators guide. A safety chip is installed on board to block inrush. A tech would need to reset product at least one visit.
Rod H.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Cannot enter any features Confirmed.............was able to restore as designed operation by resetting control....consumer would not be aware that this can be performed since operators guides do not address what to do when power company surges power back on after they had turned it off. Inrush protection in power circuit may cause these issues which can be performed as above.
Rod H.
DRYER WHIRLPOOL MGDX655DW2 Noisy....squealing. Confirmed......found worn out support roller kit.....replaced with t-stock; used 1 4392067 ( Repair kit) from stock
Rod H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 "completed replacement of door ordered by another tech.As designed op returned 1 W11223753 (nameplate) and 1 W11436604 (DOOR, REFRIGERATOR )"
Rod H.
WASHER MAYTAG MVWC565FW2 Returned to replace defective parts and restored as designed operation.1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11454734 (GEARCASE)
Rod H.
REFRIGERATOR KITCHENAID KRFC300ESS03 Confirmed rattling or thumping from damper control /diffuser assemblyOrdering same ; ordrng 1 WPW10594329 (control)
Rod H.
DISHWASHER WHIRLPOOL WDF330PAHS3 Door alignment offConfirmed Adjusted door alignment to tub.....as designed operation returned
Rod H.
WASHER WHIRLPOOL WTW6120HW0 Consumer was not supplied an owners manual when machine was delivered and whirlpool rep said not a valid part# in warranty consumer would have had no way of operating load and go .....ver vague info in quick ref guideContacted wfcc for assistance Ref# 7729695558 Austin
Rod H.
WASHER WHIRLPOOL WTW5000DW3 Runs but nothing happensConfirmed Self correction triggered which is not explained in any operators guide nor espCustomers would not what is happening. A tech call out would be unavoidable.
Rod H.
DISHWASHER WHIRLPOOL WDF330PAHS3 Door alignment offConfirmed Adjusted door alignment to tub.....as designed operation returned
Rod H.
REFRIGERATOR KITCHENAID KRFC300ESS03 Confirmed rattling or thumping from damper control /diffuser assemblyOrdering same ; ordrng 1 WPW10594329 (control)
Rod H.
WASHER MAYTAG MVWX655DW2 Water leaks on floor Confirmed Water valve defective. Water supply hos for hot water side leaks at crimped collar.Hoses are not covered. Consumer will have hoses replaced by other means.....ordering water valve; ordrng 1 W11127357 (housing)
Rod H.
REFRIGERATOR JENN-AIR JF42NXFXDE02 Confirmed and found installed incorrectly and binding ffd doors at bottom stressing seals.Reinstalled led assemblies. And lighting is up and running.Consumer to handle contacting contractor to widen install alcove
Rod H.
DISHWASHER MAYTAG MDB9959SKZ0 Confirmed Returned to find pump leaking and reinstalled it. No leaks upon completion of repair
Rod H.
M/W OTR WHIRLPOOL WMH31017HW6 Range light will not turn offConfirmed Found shorted electronic controls; ordrng 1 W10892389 (cntrl-elec) and 1 W11252185 (panl-cntrl)
Rod H.
WASHER MAYTAG MVWX655DW2 Hoses are leaking at compression collarOrdering supply hoses. ; ordrng 1 8212546RP (hose-fill)
Rod H.
DISHWASHER WHIRLPOOL WDF520PADW7 Rail keeps coming out of top rack slideConfirmed Reinstalled rail retainer with no recurring issues. Rail was misaligned from last service
Rod H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Dispenser broken and upper rack supports brokenConfirmed Ordering same; ordrng 1 W10712395 (adjuster)
Rod H.
REFRIGERATOR KITCHENAID KBFC42FTS04 Returned to replace defective door seals as designed operation will return in 24-48 hrs after cure time
Rod H.
DISHWASHER MAYTAG MDB9959SKZ0 "Returned replaced part ordered As designed op will resume when Cx reinstalls product W11410063 (CONTROL) and 1 W11497943 (PUMP, DRN)"
Rod H.
WASHER MAYTAG MHW5630HC1 Moisture in console displayConfirmed Ordering MHI CONTROL PANEL; ordrng 1 W11325569 (cntrl-elec)
Rod H.
DRYER MAYTAG MGD5630HC1 Confirmed Moisture in console displayConfirmed Ordering MHI CONTROL PANEL; ordrng 1 W11325569 (cntrl-elec).
Rod H.
DISHWASHER KITCHENAID KDTM404KBS0 Will not drainConfirmed Drain pump inoperative Ordering drain pump and main control ; ordrng 1 W11410066 (CONTROL) and 1 W11412291 (PUMP)
Rod H.
DISHWASHER WHIRLPOOL WDF330PAHS3 Won’t washConfirmed....washmotor inop shorted due to shorted main control.Ordering main control and wash motor ; ordrng 1 W11025157 (pump&motor)
Rod H.
DRYER WHIRLPOOL WED75HEFW0 Dead machineConfirmed other repair company replaced part although found relay bad Further found ui and motor shorted Needs motor machine control and user interface control.
Rod H.
WASHER MAYTAG MVWC565FW2 Won’t spinConfirmed Found capacitor wire loose.....resecured
Rod H.
REFRIGERATOR KITCHENAID KRSC703HPS01 "Returned to replace broken water spigot, returning product to as designed operation."
Rod H.
REFRIGERATOR WHIRLPOOL MDB8959SKZ0 "Returned, replaced defective part and as designed 1 W11412291 (PUMP, DRAIN)"
Rod H.
DRYER WHIRLPOOL MGD6630HW1 Returned replaced parts and restored to as designed operation.1 W11397843 (USER INTERFACE) and 1 W11410327 (CONTROL)
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Confirmed Ice won’t come out of doorDoor handle looses door ice bucket seal not sealingCorrected issues and now as designed operation had returned
Rod H.
DISHWASHER KITCHENAID KDTE104DSS0 No water entering productConfirmed found stuck float and loose connections at water valve.Fred float and reconnected water valve harness connector .
Rod H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Confirmed no ice delivery.Door opened with interlock depressed auger works as designed when closed there is sporadic interruptions in auger travel ordering door assembly. 1 LW11037733 (dor-fip), states that autho needed"
Alejandro C.
REFRIGERATOR WHIRLPOOL KBSD608ESS01 "Found the unit, all the lights and electrical it’s out, replace cntrl elec unit work normal"
Rod H.
DISHWASHER WHIRLPOOL WDT970SAHW Won’t wash and broken rack parts....Confirmed Ordering stand off tine supports and replacement dispenser...; ordrng 1 W10861000 (detergent dispenser) and 2 W10919676 (clip)s and 2 WPW10082853 (pivot-tine)s
Rod H.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Dispenser turns on bi itself and open door indicator shows open when dr is closed Confirmed Found electronics compromised and ordered electronic components due to shorted ui and deli controls ; 1 W11330971 (UI MACHINE) and 1 WPW10769076 (cntrl-elec)