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Local Reviews
for Rancho Cucamonga, CA
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Evergreen - Rancho Cucamonga, CA
Again your Tech does not communicate with the Management staff. Maintenance does not know if the problem was resolved. Is it resolved?
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
good srevice
Gilbert - Rancho Cucamonga, CA
need to make sure that when a part is order on you side that it is communicate to the office or maintenance so we can let the resident know when it will arrive and he will be back
Response from Appliance Repair Specialist:
Hello Gilbert, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
Maintenance Tech
Evergreen - Rancho Cucamonga, CA
Your "Appliance Repair Specialist" did not test his repair, even after he got it wrong the first time! I wish I was that good to where I could just leave, and not test my "repair". The repair was simple and if your Tech would have tested his repair the first time, he would have saved my Resident and staff a lot of time and headaches, not to mention his time!
Response from Appliance Repair Specialist:
Hello Evergreen, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Maintenance Tech
Evergreen - Rancho Cucamonga, CA
The Whirlpool Tech took a week to get the part and when he finally came back and replaced the defective part he did not test the washer and it still did not work. I had to replace the washer so my Resident could have a washer to use while the wash is repaired.
Great Service
Rick - Rancho Cucamonga, CA
Kevin was very helpful and informative
Good service but same problem after 6 days.
Jesse - Rancho Cucamonga, CA
He was very good but oh Thursday morning we had the exact same problem again. Was repaired Friday so lasted less then a week.
great service
Robert - Rancho Cucamonga, CA
Professional and great customer service
Diane - Rancho Cucamonga, CA
Great Service
Steve - Rancho Cucamonga, CA
Tech showed up at the specified time, professional. Was quick. Knew what he was doing. Diagnosed the issue the moment he walked in. I'm very satisfied.
Take your money and run
Scott - Rancho Cucamonga, CA
Warning! do not use Appliance Repair Service Specialist to repair anything. Took my money, did not even attempt to disassemble and diagnose the problem. I called customer service 6 times spoke with Joel,Jenny and Alex. I asked to have another tech come out or return my $115.00. Always told me that Tech supervisor (Adrew Parson) would call me back.NEVER HAPPENED.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Paul
Paul - Rancho Cucamonga, CA
The worker was great but appliance could not be repaired which is crazy as I have warranty
Response from Appliance Repair Specialist:
Hi Paul, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Service was done with a smile
Eleanor - Rancho Cucamonga, CA
Tyler was very respectful, but the problem wasn't resolved! Still no ice!
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you are still needing service please call us at 661-587-1300 so we can get you back on schedule asap, Thank you for your business!
Great service
David - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Hello David, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.
Paul
Paul - Rancho Cucamonga, CA
Came on time , my oven could not be repaired
Response from Appliance Repair Specialist:
Hello Paul, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Great price and very helpful
Will I Am - Rancho Cucamonga, CA
Karen
Karen - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Hello Karen! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Tyler!
The tech that came out was awful
ISKANDAR - Rancho Cucamonga, CA
Terrible service
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Problem not fix
KNOX - Rancho Cucamonga, CA
The problem is worst now
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Great Service
BRAGA - Rancho Cucamonga, CA
the overall service of customer service, and Tyler, the repair man was exceptional. We were well pleased with Kitchenaid's response to our request.
Response from Appliance Repair Specialist:
Hi Diane, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Tyler!
RG
KING - Rancho Cucamonga, CA
Daniel seemed to be more knowledgeable than other technicians who have come.
Response from Appliance Repair Specialist:
Hi Monica, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Danny!
Tereso
BANUELOS - Rancho Cucamonga, CA
Quick repair, but had to wait a week for part to arrive
Response from Appliance Repair Specialist:
Hello, So happy you had a successful repair. We are one of the few companies in California to have thousands of in-house parts but we still can't carry them all. We apologize for your wait and appreciate your business.
Tyler F.
WASHER MAYTAG MVWB835DW1 Customer stated that the unit made a noise and started to leak. Found drain pump is leaking.
Tyler F.
DRYER MAYTAG MGDB835DW4 Customer stated that the dryer flashes power failure and console does not respond. Ordering console and main control not in stock.; ordrng 1 W11026442 (console) and 1 W11133021 (ELEC CNTRL )
Tyler F.
RANGE KITCHENAID KODE500ESS00 Customer stated that the inner door glass for the lower oven shattered during the shelf clean. Ordering inner door glass in stock.; ordrng 1 WPW10618107 (glass-door)
Tyler F.
RANGE WHIRLPOOL WFG515S0EW1 Customer stated that right front burners are not lighting. Removed and replaced burner heads and caps tested all works good at this time
Tyler F.
DRYER MAYTAG MGDB765FW0 Customer stated that’s taking too long to dry. Found dryer sheets stuck to lint screen and Custimer is drying very small loads that sensor dry will not pick up. Customer to start using time dry.mall works good at this time.
Tyler F.
DISHWASHER WHIRLPOOL WDF330PAHS3 Customer stated that the unit is leaking. Found leak is coming from sump assembly. Removed and replaced sump assembly tested all works good at this time. Not same issue no recall.
Tyler F.
M/W OTR KITCHENAID KMHS120EWH5 "Customer stated that the display is not working. Ordering main control, and user interface board not in stock.; ordrng 1 W11182110 (ELEC CNTRL) and 1 W11194422 (ELEC CNTRL)"
Tyler F.
M/W OTR WHIRLPOOL WMH31017HS2 Customer stated that the light under microwave will not shut off. Removed and replaced main control. Tested all works good at this time.
Tyler F.
OVEN WHIRLPOOL WFG515S0ES1 Customer stated that the door is not closing. Removed and replaced door hinges tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that the temp in the refer is not holding unless he puts down to 33. Removed and replaced control and display and adaptor tested all works good at this time. Recall on JH please pay me for call.
Tyler F.
DRYER WHIRLPOOL MGDE500VP0
Tyler F.
DISHWASHER KITCHENAID KDTE104ESS3 Customer stated that the upper rack is falling down. Found broken adjuster. Removed and replaced adjuster tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRSF505ESS01
Tyler F.
WASHER WHIRLPOOL WET4027HW0 Customer stated that the unit just filled and drained. Found pressure switch hose came off of control. Fixed and tested all works good at this time.
Tyler F.
REFRIGERATOR MAYTAG MFX2876DRM02 Customer stated that the unit is not cooling. Found frozen over evaporator. Removed and replaced fan harness tested all works good at this time.
Tyler F.
DRYER WHIRLPOOL WED7500GW0 Customer stated that dryer is taking too long to drive. Found customer had chicken wire on the outside causing vent door not to open. Customer to fix vent. All works good at this time.
Tyler F.
REFRIGERATOR MAYTAG MFX2876DRM02
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS01
Tyler F.
RANGE WHIRLPOOL WFG515S0EW1 Customer stated that right front burners are not lighting. Ordering burner heads and caps no tin stock.; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated that items are freezing in the refer. Found customer has too much in the fridge and is blocking the vent. Customer needs to remove items and make sure not to block the vent. All works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS01 Removed and replaced fan motor. Tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS01
Tyler F.
DRYER MAYTAG MGDB835DC4 Customer stated that unit makes a buzzing noise. Noise is coming on when gas coils are energized. Ordering gas valve not in stock.; ordrng 1 W11233069 (GAS VALVE)
Tyler F.
DISHWASHER WHIRLPOOL WDF330PAHS3 Customer stated that unit is not working. Found sump is not coming on. Ordering sump assembly not a recall different issue.; ordrng 1 W11025157 (pump&motor)
Tyler F.
REFRIGERATOR WHIRLPOOL WRF989SDAW00 Customer stated that the ice maker stopped working. Found error code for ice maker lost home position. Removed and replaced ice maker tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL WTW7300DWO Removed and replaced parts. Tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated that the ice maker is not making ice and is forming ice on the back wall. Found error code for motor lost home position. Removed and replaced ice maker and adaptor kit tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that unit keeps showing power outage. Removed and replaced both main controls tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Customer stated that the filter will not come out. Removed filter and reinstalled new filter for customer. Tested all works good at this time.
Tyler F.
REFIRGERATOR WHIRLPOOL WRS571CIHW01 Customer stated that the door is still squeaking. Bent upper hinge away from door to stop rubbing. Tested all works good at this time.
Tyler F.
DRYER WHIRLPOOL WGD5000DW3 Customer stated that the dryer timer is not advancing. Removed and replaced timer tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL WTW7300DWO When removing the trans the rotor is broken and bolt is still in trans; ordrng 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)
Tyler F.
WASHER WHIRLPOOL WET4027HW0 Customer stated that the dryer works but the washer will not start. Found main control is not responding. Removed and replaced control board. Tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRSF505ESS01 Customer stated that the ice dispenser is not dispensing ice. Found auger motor is not turning. Ordering motor in stock.; ordrng 1 W11202789 (MOTOR)
Tyler F.
REFRIGERATOR WHIRLPOOL WRF989SDAW00 Customer stated that the ice maker stopped working. Found error code for ice maker lost home position. Ordering ice maker in stock.; ordrng 1 WPW10764668 (ice maker)
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that the unit now turning on and off every 5 minutes. Need to replace power supply board.; ordrng 1 WPW10624574 (cntrl-elec)
Tyler F.
DISHWASHER KITCHENAID KDTE104ESS3 Customer stated that the upper rack is falling down. Found broken adjuster. Ordering in stock.; ordrng 1 WPW10546503 (adjuster)
Tyler F.
REFRIGERATOR MAYTAG MFX2876DRM02 Customer stated that the unit is not cooling. Found frozen over evaporator. Ordering fan harness in stock. Customer to defrost before return.; ordrng 1 W11087438 (motor-evap)
Tyler F.
WASHER MAYTAG MVWB835DW3
Tyler F.
DRYER WHIRLPOOL MGDE500VP0 Customer stated that unit shows F70 error code. Per tech sheet ordering main control in stock.; ordrng 1 WPW10174746 (cntrl-elec)