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Local Reviews
for Rancho Cucamonga, CA
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Paul - Rancho Cucamonga, CA
The worker was great but appliance could not be repaired which is crazy as I have warranty
Response from Appliance Repair Specialist:
Hi Paul, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Service was done with a smile
Eleanor - Rancho Cucamonga, CA
Tyler was very respectful, but the problem wasn't resolved! Still no ice!
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you are still needing service please call us at 661-587-1300 so we can get you back on schedule asap, Thank you for your business!
Great service
David - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Hello David, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.
Paul
Paul - Rancho Cucamonga, CA
Came on time , my oven could not be repaired
Response from Appliance Repair Specialist:
Hello Paul, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Great price and very helpful
Will I Am - Rancho Cucamonga, CA
Karen
Karen - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Hello Karen! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Tyler!
The tech that came out was awful
ISKANDAR - Rancho Cucamonga, CA
Terrible service
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Problem not fix
KNOX - Rancho Cucamonga, CA
The problem is worst now
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Great Service
BRAGA - Rancho Cucamonga, CA
the overall service of customer service, and Tyler, the repair man was exceptional. We were well pleased with Kitchenaid's response to our request.
Response from Appliance Repair Specialist:
Hi Diane, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Tyler!
RG
KING - Rancho Cucamonga, CA
Daniel seemed to be more knowledgeable than other technicians who have come.
Response from Appliance Repair Specialist:
Hi Monica, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Danny!
Tereso
BANUELOS - Rancho Cucamonga, CA
Quick repair, but had to wait a week for part to arrive
Response from Appliance Repair Specialist:
Hello, So happy you had a successful repair. We are one of the few companies in California to have thousands of in-house parts but we still can't carry them all. We apologize for your wait and appreciate your business.
Tyler F.
DISHWASHER WHIRLPOOL WDT780SAEM1 Customer stated that the dishes are leaving a film and she can’t get the filter out. Filter was stuck was able to get it out and customer cleaned it. Dirty filter was the cause of the dirty dishes. All works good at this time.
Tyler F.
DRIYER MAYTAG MGDB725BW0 Customer stated that the door will not close. Found catch broken. Removed and replaced catch all works good at this time.; used 1 WPW10111905 (CATCH) from stock
Tyler F.
WASHER MAYTAG MVWB725BW0 Customer stated that the unit has a DU error code. Found bad latch. Removed and replaced latch tested all works good at this time.; used 1 WPW10619844 (LATCH) from stock
Tyler F.
DRIYER MAYTAG MGDB725BW0 Customer stated that the dryer is taking too long to dry and door is not latching. Ordering strike and gas coils in stock.; ordrng 1 279834 (2 coil gas valve set) and 1 WPW10111905 (catch)
Tyler F.
WASHER MAYTAG MHW8200FW0 Customer stated that the unit shakes when spinning. Found mounting hardware still installed. Fixed and tested door lock not working ordering door lock.; ordrng 1 WPW10443885 (door lock)
Tyler F.
MICROWAVE KITCHENAID KOCE500ESS06
Tyler F.
DISHWASHER KITCHENAID KDTE104DSS Customer stated that unit is leaking and not washing the dishes. Leak was from valve under sink and heater circuit was off. Calibrated unit and tested all works good at this time.
Tyler F.
WASHER MAYTAG MVWB765FW2 Customer stated that the unit is leaking. Ran through diagnostics and found leak is coming from the drain. Customer to have drain wall cleaned out. All works good at this time.
Tyler F.
DISHWASHER KITCHENAID KDTM354DSS4 Customer stated that the rails for the upper rack have broken at the spot welds. Removed and replaced upper rack rails. Tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL WTW5000DW2 Customer stated that the unit will not come on. Found power to unit but control is not responding. Removed and replaced control tested all works good at this time.
Tyler F.
OVEN KITCHENAID KEBS278SBL04 Customer stated that the oven has an error code for the meat probe. Customer does not have the meat probe but both ovens have the meat probe jacks. ; ordrng 1 WPW10119142 (cntrl-elec)
Tyler F.
RANGE WHIRLPOOL JJW9830DDS "Customer stated the unit would not come on after a power outage. Ordering main control manufacture shows 4.; ordrng 1 WPW10169130 (cntrl-elec), 331.51"
Tyler F.
MICROWAVE KITCHENAID KMHC319ESS2 "Customer stated that the microwave light would not come on and would not start. Found failed microswitches. Removed and replaced switches and interlock. Tested all works good at this time.; used 2 W10727360 (MICROSWITCH), and 1 WPW10156813 (INTERLOCK) from stock"
Tyler F.
DISHWASHER KITCHENAID KDTM354DSS4 Customer stated that the rails for the upper rack have broken at the spot welds. Ordering upper rack rails.; ordrng 1 W11259785 (RAIL) and 1 W11259786 (RAIL)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Customer stated that the ice bin will not dispense. Found ice bin was jammed. Fixed and tested all works good at this time.
Tyler F.
WASHER MAYTAG MVWB835DW3 Customer stated that the unit is making a rattling noise. Checked for error codes found water temp and spin fault to water temp. Removed and replaced fill valve assembly tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL WTW5000DW2 Customer stated that the unit will not come on. Found power to unit but control is not responding. Ordering main control in stock.; ordrng 1 W11116590 (cntrl-elec)
Tyler F.
DRYER ELECTRIC WHIRLPOOL WTW5000DW0 Removed and replaced hub kit wash plate and drain hose. Found tub is now leaking between gear case and tub. Ordering tub and gear case.; ordrng 1 W10512161 (tub assembly) and 1 W11035751 (gearcase)
Tyler F.
DISHWASHER KITCHENAID KDTE104ESS1 Customer stated that unit is not washing the dishes. Found voltage to wash pump but not cycling. Removed and replaced sump assembly tested all works good at this time.
Tyler F.
RANGE WHIRLPOOL WFG515S0ES1 Customer stated that the right front burner sparks but not igniting. Removed and replaced burner caps. Tested all works good at this time.
Tyler F.
RANGE WHIRLPOOL KWVU265YBA0 Removed and replaced switch membrane. Blower motor is still not working. Unit needs blower motor. Motor has been discontinued unit is not repairable. Part number W10565433
Tyler F.
DRYER ELECTRIC WHIRLPOOL WTW5000DW0 Customer stated that the unit is leaking and not spinning. Found hub kit is stripped on the basket and the drain pump to cabinet hose is leaking. Ordering hub kit wash plate and drain hose.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11035296 (hose)
Tyler F.
WASHER MAYTAG MVWB835DW3 Customer stated that the unit is making a rattling noise. Checked for error codes found water temp and spin fault to water temp. Ordering fill valve assembly not in stock.; ordrng 1 W11165546 (VALVE)
Tyler F.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer stated that the ice maker stopped working. Found error code for ice maker E2. Removed and replaced ice maker tested all works good at this time.
Tyler F.
RANGE WHIRLPOOL JJW9830DDS Customer stated that the lower oven temp was lower than the top. Calibrated oven temps and showed customer how to adjust temps. All works good at this time.
Tyler F.
RANGE WHIRLPOOL WFG515S0ES1 Customer stated that the right front burner sparks but not igniting. Found burner head is defective. Ordering burner head in stock.; ordrng 1 WPW10515455 (burnr-head)
Tyler F.
RANGE WHIRLPOOL WFG515S0ES1 Customer stated that the right front burner sparks but not igniting. Found burner head is defective. Removed and replaced burner head still not igniting right away. Ordering burner cap kit in stock.; ordrng 1 WPW10183375 (cap-burner)
Tyler F.
REFIRGERATOR WHIRLPOOL WRF555SDFZ05
Tyler F.
REFRIGERATOR KITCHENAID KBSD608EBS01 "Customer stated that unit never cooled when delivered. Found compressor seized. Removed and replaced dryer and compressor. Vacuumed system and charged with Freon. Tested all works good at this time. Job complete; used 1 AF1200 (TUBE EXTENSION), and 8 R134A (REFRIGERANT ) from stock"
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Customer stated that ice maker stopped again. Removed and replaced ice maker cycle tested all works good at this time.
Tyler F.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer reinstalled dishwasher. Checked for leaks. leak may have been from install. Calibrated unit and tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer stated that the ice maker stopped working. Found error code for ice maker E2. Ordering ice maker in stock.; ordrng 1 W11294907 (ICE MAKER)
Tyler F.
DISHWASHER KITCHENAID KDTE104ESS1 Customer stated that unit is not washing the dishes. Found voltage to wash pump but not cycling. Ordering sump assembly in stock at other locations.; ordrng 1 WPW10605057 (pump and motor assembly)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Customer said ice maker is still not,working. Ordering ice maker in stock.; ordrng 1 WPW10300022 (icemaker)"
Tyler F.
RANGE WHIRLPOOL WFG320M0BS2 Customer stated that the door handle is loose. Fixed and tested all works good at this time. All works good at this time.
Tyler F.
OVEN AMANA AGR6303MFB0 Customer stated that the unit is not staying at set temp. At first it is under then it rises higher. Preheated oven and cycled on and off multiple times. Found the unit temp is off by 20 degrees. Calibrated temp and tested. All works good at this time.
Tyler F.
RANGE WHIRLPOOL KWVU265YBA0 "Customer stated that there is not power at the range hood. Found switches not working; ordrng 1 WPW10370009 (swtch-memb)"
Tyler F.
REFRIGERATOR KITCHENAID KBSD608EBS01 Customer stated that the unit never cooled. Removed and replaced dryer. Vacuumed and charged. Compressor is running slow. Ordering compressor in stock; ordrng 1 W11103181 (compressor)
Tyler F.
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated that the lower spray arm is not working. Found error code for the diverter. Tested and found diverter is not working. Removed and replaced sump assembly tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL WFW75HEFW Customer stated that the unit is giving an error code for long fill no Fill. Checked water supply to unit and found that the cold water supply has no flow. Instructed customer to fix water supply problem to fix unit. All works good at this time.