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Local Reviews
for Rancho Cucamonga, CA
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Karen - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Hello Karen! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Tyler!
The tech that came out was awful
ISKANDAR - Rancho Cucamonga, CA
Terrible service
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Problem not fix
KNOX - Rancho Cucamonga, CA
The problem is worst now
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Great Service
BRAGA - Rancho Cucamonga, CA
the overall service of customer service, and Tyler, the repair man was exceptional. We were well pleased with Kitchenaid's response to our request.
Response from Appliance Repair Specialist:
Hi Diane, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Tyler!
RG
KING - Rancho Cucamonga, CA
Daniel seemed to be more knowledgeable than other technicians who have come.
Response from Appliance Repair Specialist:
Hi Monica, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Danny!
Tereso
BANUELOS - Rancho Cucamonga, CA
Quick repair, but had to wait a week for part to arrive
Response from Appliance Repair Specialist:
Hello, So happy you had a successful repair. We are one of the few companies in California to have thousands of in-house parts but we still can't carry them all. We apologize for your wait and appreciate your business.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Customer stated ice maker is making ice slowly, found open thermistor on ice maker. Removed and replaced ice maker tested all works good at this time."
Tyler F.
REFRIGERATOR KITCHENAID KBSN602EPA01 customer stated that their is still a small spot of frost on the top left corner of the liner just inside door. Door is sealing and whirlpool tech silicone the crack in cabinet. Called tech line to document. Customer is agitated and threatening to sue whirlpool. File number 7723437435.
Tyler F.
ICE MAKER KITCHENAID KUIX305ESS2 "Customer stated unit is not making ice. When testing found reservoir cap was off. Reinstalled cap and cycled ice maker. Ice maker has started to make ice. All works,good at this time."
Tyler F.
REFIRGERATOR KITCHENAID KRFF507ESS01 Customer stated that the refer compartment is not cooling. Found evaporator is frozen over. Removed and replaced thermistor harness kit tested all works good at this time. Job complete
Tyler F.
REFIRGERATOR WHIRLPOOL WRF555SDFZ05 "Customer stated ice/condensation build up in ice room below ice maker. Leak found in molding, ice maker replaced and tested. Ice maker working properly this time; used 1 W10882923 (ICEMAKER) from stock"
Tyler F.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Customer stated ice maker is making ice slowly, found open thermistor on ice maker; ordrng 1 4211173 (sub 4317943)"
Tyler F.
REFIRGERATOR KITCHENAID KRFF507ESS01 Customer stated that the refer compartment is not cooling. Found evaporator is frozen over. Ordering thermistor harness kit. ; ordrng 1 W11033168 (harns-wire)
Tyler F.
REFRIGERATOR WHIRLPOOL WRT318FZDM01 Customer stated that unit is not cooling in refer. Found evaporator fan motor is not working. Removed and replaced fan motor tested all works good at this time.
Kevin M.
DRYER MAYTAG MGDB850WQ0 "Customer stated unit is taking a long time to dry. I tested unit, found airflow is good. Tested gas coils, found failed gas coils. Removed and replaced gas coils. Tested unit. All tests normal. ; used 1 279834 (2 COIL GAS VALVE SET) from stock"
Tyler F.
REFRIGERATOR WHIRLPOOL WRT318FZDM01 Customer stated that unit is not cooling in refer. Found evaporator fan motor is not working. Ordering fan motor in stock.; ordrng 1 WP2315539 (motor-evap)
Tyler F.
DISHWASHER WHIRLPOOL WDT730PAHW Customer stated that pad for hinge came off. Installed pad and tested all works good at this time.
Tyler F.
DRYER WHIRLPOOL MGD6000XW2 "Customer stated that the unit is making a rubbing noise. Took dryer apart cleaned all seals, cleaned lint and checked rollers. Reassembled dryer and took door apart to removed rattling piece and see if door could be reversed. Door can’t be reversed. Tested all works good at this time."
Tyler F.
DRYER WHIRLPOOL WGD8500DC3 Customer stated that she has error codes flashing. Found multiple error codes for communication error. Removed and replaced main control and console not in stock. Whirlpool authorized service call and parts customer paid labor.
Tyler F.
REFRIGERATOR WHIRLPOOL WRT318FMDM Customer stated that the unit is making noise and the refer compartment is not cooling. Found frost in freezer due to door not shutting.
Tyler F.
REFRIGERATOR MAYTAG MFI2569VEB3 Customer stated that after power outage unit will not come back on. Removed and replaced high voltage board tested all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KBSN602EPA01 Customer stated frost buildup on the freezer wall. Found door seal on freezer door is allowing air in. Heat treated door seal. Tested all works good at this time.
Tyler F.
REFRIGERATOR MAYTAG MFI2568AES Customer stated that both water and ice dispensers are not working. Found service pointer for dispenser door motor open and closes.
Tyler F.
RANGE WHIRLPOOL WFG515S0ES1 Customer stated igniter is not arcing. Removed and replaced spreader and burner caps tested all works good at this time.
Tyler F.
DISHWASHER WHIRLPOOL WDF540PADM3 Customer stated that unit will not wash. Cycle tested unit found water was not turned on. Calibrated unit all works good at this time.
Tyler F.
DRYER WHIRLPOOL WGD8500DC3 Customer stated that she has error codes flashing. Found multiple error codes for communication error. Ordering main control and console not in stock; ordrng 1 W11116871 (console) and 1 WPW10739350 (cntrl-elec)
Tyler F.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Customer stated that the ice maker is not making ice as fast as she would like. Ice maker is cycling as it should. Set freezer temps lower to help speed up ice production. All works good at this time.
Tyler F.
REFRIGERATOR MAYTAG MFI2569VEB3 Customer stated that after power outage unit will not come back on. Ordering high voltage board not in stock.; ordrng 1 WPW10312695 (electronic control)
Tyler F.
WASHER WHIRLPOOL MVWC565FW1 Customer stated that the unit will not pass the rinse cycle. Found failed capacitor. Removed and replaced capacitor tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF535SWHB00 Customer states that door is chipped at the top corner and badge is crooked. Removed and replaced door and badge tested all works good at this time.
Tyler F.
DRYER WHIRLPOOL WGD8700EC2 Customer stated that dryer will not connect to whirlpool app. Customer has already worked with the technical department. Installed parts sent by whirlpool to customer. Customer to call back to technical to further assist with connectivity issues.
Tyler F.
RANGE WHIRLPOOL WFG515S0ES1 Customer stated igniter is not arcing. Ordering spreader and burner cap in stock.; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head)
Tyler F.
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated that ice maker is not working and unit is making noise occasionally. Cycle tested and filled ice maker no error codes. Checked evaporator fans and ice box fan no noise present. Fixed loose handle all works good at this time.
Tyler F.
DRYER WHIRLPOOL WGD70HEBW1 Customer stated that unit is getting too hot and lint screen holder broke. Cycle tested unit and checked lint screen found debris was not allowing screen to full seat in holder. Fixed and tested unit is heating to specs at this time.
Tyler F.
WASHER WHIRLPOOL MVWC565FW1 Customer stated that the unit will not pass the rinse cycle. Found failed capacitor. Ordering capacitor in stock.; ordrng 1 W11158831 (CAPACITOR)
Tyler F.
DISHWASHER MAYTAG MDB7749SBM0 Customer stated that unit will not power on. Removed and replaced main control. Calibrated and tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS588FIHZ Customer stated that the ice dispenser hasn’t worked from day one. Found connector from door to cabinet was not connected from factory. Fixed and tested all works good at this time.
Tyler F.
WASHER AMANA NTW4516FW1 Removed and replaced gear case. Tested all works good at this time. Secured drain hose which was making noise on back of unit when in spin.
Tyler F.
REFRIGERATOR KITCHENAID KSF26C4XYY00 Customer stated that ice maker stopped working and water is leaking from bottom of unit. Found leak is caused by the drain pan is frozen. Customer to defrost to stop leak. Tried to cycle ice maker but ice maker will not move. Found failed ice maker. Removed and replaced ice maker tested all works good at this time.
Tyler F.
DISHWASHER KITCHEN AID KDTE704DSS1 Customer stated unit has no power and leaks. Checked outlet and junction box. Removed and replaced main control and door seal tested unit now comes on but user interface is not responding. Removed and replaced interface tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Customer is going to call her home warranty for further repairs.
Tyler F.
DISHWASHER KITCHENAID KUDH03DTSS10 Customer stated that upper dish drawer is not working very well. Found upper drawer has a lot of calcium buildup on spray arm and wash pump filters. Customer needs to soak unit in vinegar to remove all calcium buildup for unit to work to specs. All works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KSF26C4XYY00 Customer stated that ice maker stopped working and water is leaking from bottom of unit. Found leak is caused by the drain pan is frozen. Customer to defrost to stop leak. Tried to cycle ice maker but ice maker will not move. Found failed ice maker. Ordering ice maker in stock.; ordrng 1 WPW10251076 (icemaker)
Tyler F.
DISHWASHER MAYTAG MDB7749SBM0 Customer stated that unit will not turn on. Found voltage to main control but nothing out to interface. Ordering main board in stock.; ordrng 1 W10595568 (cntrl-elec)
Tyler F.
DISHWASHER KITCHEN AID KDTE704DSS1 Customer stated unit has no power and leaks. Checked outlet and junction box. Removed and replaced main control and door seal tested unit now comes on but user interface is not responding. Ordering interface not in stock; 1 WPW10537425 (panel-cntl)
Tyler F.
DISHWASHER MAYTAG MDB7749SBM0 Customer stated that unit will not turn on. Found voltage to interface but buttons not working. Ordering interface in stock. Customer wants last appointment she works graveyard.; ordrng 1 W10811169 (panel-cntl)