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Local Reviews
for Rancho Cucamonga, CA
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Robert Hennemann - Rancho Cucamonga, CA
Great service, very quick
Fixed right and quick
Lawrence - Rancho Cucamonga, CA
Brand new washer with only a couple of uses. These guys got right down to it.
Good service
Saul - Rancho Cucamonga, CA
One downfall is that he didn’t explain the exact problem and then didn’t mention how long it would take for the water filter and the ice maker to start working again. Otherwise he was prompt and friendly
Disneydon
Donald - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great and quick!!
Kristy - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Jenn-Air Freezer Frost
Robert - Rancho Cucamonga, CA
Great explanation regarding the issue, resolution, and prevention.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Pattie
Patricia - Rancho Cucamonga, CA
Repair man was very prompt and did a great job very professional and nice
Desperately need Whirlpool repair
Maria - Rancho Cucamonga, CA
Tech had to barrow blow dry guess he doesn’t carry all necessary tools.
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Thank you
Benjamin - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Good service - explained well
Dwayne - Rancho Cucamonga, CA
Tyler knows his work - everything is good
Response from Appliance Repair Specialist:
Hello Dwayne, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Great Service
Donald - Rancho Cucamonga, CA
Best service ever. He was courteous and helpful. And did a great job repairing our dryer.
Response from Appliance Repair Specialist:
Hi Donald, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
Great Service
James - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Hi James, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
Great Service
Anne - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
We’ll done
Ron - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Hello Ron, Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Appliance Repair Specialists
Angela - Rancho Cucamonga, CA
Tyler was awesome!
Response from Appliance Repair Specialist:
Hi Angel, Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Good job
Charles - Rancho Cucamonga, CA
Tyler did a great job.
Response from Appliance Repair Specialist:
Hi Charles, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
Gail
Gail - Rancho Cucamonga, CA
Waste of time. Guy did nothing
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Tyler has been great!
Jason - Rancho Cucamonga, CA
Tyler has done a great job
Well Done
Robert - Rancho Cucamonga, CA
No update
Evergreen - Rancho Cucamonga, CA
Again your Tech does not communicate with the Management staff. Maintenance does not know if the problem was resolved. Is it resolved?
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
good srevice
Gilbert - Rancho Cucamonga, CA
need to make sure that when a part is order on you side that it is communicate to the office or maintenance so we can let the resident know when it will arrive and he will be back
Response from Appliance Repair Specialist:
Hello Gilbert, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
Maintenance Tech
Evergreen - Rancho Cucamonga, CA
Your "Appliance Repair Specialist" did not test his repair, even after he got it wrong the first time! I wish I was that good to where I could just leave, and not test my "repair". The repair was simple and if your Tech would have tested his repair the first time, he would have saved my Resident and staff a lot of time and headaches, not to mention his time!
Response from Appliance Repair Specialist:
Hello Evergreen, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Maintenance Tech
Evergreen - Rancho Cucamonga, CA
The Whirlpool Tech took a week to get the part and when he finally came back and replaced the defective part he did not test the washer and it still did not work. I had to replace the washer so my Resident could have a washer to use while the wash is repaired.
Great Service
Rick - Rancho Cucamonga, CA
Kevin was very helpful and informative
Good service but same problem after 6 days.
Jesse - Rancho Cucamonga, CA
He was very good but oh Thursday morning we had the exact same problem again. Was repaired Friday so lasted less then a week.
great service
Robert - Rancho Cucamonga, CA
Professional and great customer service
Diane - Rancho Cucamonga, CA
Great Service
Steve - Rancho Cucamonga, CA
Tech showed up at the specified time, professional. Was quick. Knew what he was doing. Diagnosed the issue the moment he walked in. I'm very satisfied.
Take your money and run
Scott - Rancho Cucamonga, CA
Warning! do not use Appliance Repair Service Specialist to repair anything. Took my money, did not even attempt to disassemble and diagnose the problem. I called customer service 6 times spoke with Joel,Jenny and Alex. I asked to have another tech come out or return my $115.00. Always told me that Tech supervisor (Adrew Parson) would call me back.NEVER HAPPENED.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Paul
Paul - Rancho Cucamonga, CA
The worker was great but appliance could not be repaired which is crazy as I have warranty
Response from Appliance Repair Specialist:
Hi Paul, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Service was done with a smile
Eleanor - Rancho Cucamonga, CA
Tyler was very respectful, but the problem wasn't resolved! Still no ice!
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you are still needing service please call us at 661-587-1300 so we can get you back on schedule asap, Thank you for your business!
Great service
David - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Hello David, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.
Paul
Paul - Rancho Cucamonga, CA
Came on time , my oven could not be repaired
Response from Appliance Repair Specialist:
Hello Paul, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Great price and very helpful
Will I Am - Rancho Cucamonga, CA
Karen
Karen - Rancho Cucamonga, CA
Response from Appliance Repair Specialist:
Hello Karen! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Tyler!
Tyler F.
WASHER WHIRLPOOL WTW8900BW0 Customer stated unit is going out of balance. Removed and replaced bearing kit and suspension. All works good at this time.
Tyler F.
WASHER MAYTAG MVWB765FW3 Customer stated that the u it is making noise in the agitation cycle. Cycle tested unit and found rotor is loose. Fixed and tested again all works good at this time no noise.; ordrng 1 W11165546 (valve)
Tyler F.
FREEZER WHIRLPOOL WRX735SDBM02 "Found sealed system leak some one has done a sealed system job on it in the past and installed a uv dryer, I was able to locate the leak using the ui light found system leak at evaporator compressor is now contaminated with moisture. Removed and replaced compressor dryer and evaporator vacuumed system and charged with Freon. Tested all works good at this time.; used 1 AF1200 (TUBE EXTENSION), and 5 R134A (REFRIGERANT) from stock"
Tyler F.
WASHER WHIRLPOOL WFW6620HW0 Dispenser leaks water flowing out slow causing a back up and water leaks out the front. Also unit will power down by it self after cycle is selected and started it will never even lock door. no codes found this problem is intermittent. Removed and replaced controls and dispenser tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Customer stated that the filter housing is leaking. Checked and found failed seal in the filter head. Ordering part not in stock.; ordrng 1 W11346623 (FILTER HEAD)
Tyler F.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Customer stated that the filter housing is leaking. Checked and found failed seal in the filter head. Ordering part not in stock.; ordrng 1 W11346623 (FILTER HEAD)
Tyler F.
DRYER WHIRLPOOL MGDX655DW Customer stated that the unit was making noise found nail in the blower wheel. Removed and reinstalled vent. Tested all works good at this time.
Tyler F.
DRYER MAYTAG MGDB835DW4 Customer stated that the dryer smells very strong of gas. Turned gas on and checked all connections. No leaks. Cycle tested unit and found vent was not installed correctly because the vent in the wall is very close to the ground. Fixed vent and installed it correctly. Customer may have been smelling the leaking vent. All works good at this time.
Tyler F.
DRYER WHIRLPOOL MGDX655DW Customer stated that the unit was making noise found nail in the blower wheel. Removed and reinstalled vent. Tested all works good at this time.
Tyler F.
DRYER MAYTAG MGDB835DW4 Customer stated that the dryer smells very strong of gas. Turned gas on and checked all connections. No leaks. Cycle tested unit and found vent was not installed correctly because the vent in the wall is very close to the ground. Fixed vent and installed it correctly. Customer may have been smelling the leaking vent. All works good at this time.
Tyler F.
WASHER WHIRLPOOL WTW8500DC5 Customer stated that the washer is giving an error code F3E2 for fill valve. Removed and replaced fill valve tested all works good at this time.
Tyler F.
DRYER WHIRLPOOL WGD7500GC0 Customer stated that the dryer door kept popping open. Found loose catch. Fixed and tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer stated the unit made noise then it now started to show power outage. Found failed bi metal shorted fan motor. Ordering fan motor in stock.; ordrng 1 W11109595 (motor-evap)
Tyler F.
OVEN WHIRLPOOL GW399LXUB06 Customer stated that the interface is not working. Found keys are not responding. Ordering interface in stock.; ordrng 1 WPW10207933 (swtch-memb)
Tyler F.
LAUNDRY MAYTAG MVWB765FW0 Customer stated that a pillow case got stuck in the agitator. Removed agitator and removed pillow case. Reinstalled agitator and tested all works good at this time.
Tyler F.
OVEN WHIRLPOOL GBD307PRY01 Customer stated that they were doing a self clean and the cleaners shut off the breaker now the unit will not come back on. Quoted the customer to repair. When I return I will try the in line fuse first to make sure the main control comes back on.; ordrng 1 WP4451042 (fuse-thrml) and 1 WP9759242 (thrmst-fix)
Tyler F.
REFRIGERATOR KITCHENAID KBBL206ESS01 Customer stated that the lights went out in the freezer and and the top of the fridge. Removed and replaced led light tested all works good at this time.
Cesar H.
WASHER WHIRLPOOL WTW8900BW0 Found failed bearing tub seal failed and water is leaking on bearing suspension is also worn causing off balance also hinges for lid have failed causing lid d to fall when opened ; ordrng 1 W10435302 (bearing) and 1 W10440786 (suspension) and 1 W10842413 (hinge) and 1 W10842414 (hinge) and 1 WPW10544328 (hinge) and 1 WPW10544329 (hinge)
Tyler F.
LAUNDRY WHIRLPOOL WTW5000DW1 Wash plate is stuck ordering wash plate and gear case in stock. Customer would like am appointment ; ordrng 1 W11035751 (gearcase)
Tyler F.
DISHWASHER MAYTAG MDB7749SBM0 Customer stated that the dishwasher is not cleaning. Found all spray arms clogged with calcium. Cleared out spray arms and cleaned with vinegar. Tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL WFW5620HW0 Customer stated that the unit showed error code for door latch. Unit is working to spec at this time. Customer may not have shut door all the way. Customer will call back if latch error code comes back and latch is a special order.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Customer stated that the ice bin will not come out. Found ice has frozen the bin in place. Ordering bin and ice maker in stock.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10300024 (icemaker)
Juan H.
DISHWASHER WHIRLPOOL WDT720PADM Note customer dishwasher model and serial number don’t match customer will call warranty to correct once corrected will return back
Juan H.
DISHWASHER WHIRLPOOL WDT790SLYM3 "Customer complaint dishwasher is not working ,light on ui control some responding some are not,after inspecting unit found that unit not start unit ,ui control is not responding,tried to manually start a cycle test and got it to work,but could not control unit,went thought all the cycle and all passed,check ui control panel and check wires ,re attach wires and tried to re start unit and won’t start ,will order ui control board; ordrng 1 WPW10629159 (housing-ui)"
Tyler F.
REFRIGERATOR KITCHENAID KBBL206ESS01 Customer stated that the lights went out in the freezer and and the top of the fridge. Ordering led lights in stock
Tyler F.
DISHWASHER WHIRLPOOL WDF540PADM3 Customer stated that the dishwasher is not staying in place. Found the mounting screws fell out. Reinstalled mounting screws all works good at this time.
Tyler F.
REFRIGERATOR KITCHENAID KRMF706ESS0 Customer stated that the unit has some condensation around the ice maker. Turned all heaters on and sealed the ice box with perms gum. Tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Customer stated that the ice bin will not come out. Found ice has frozen the bin in place. Removed and replaced bin and ice maker tested all works good at this time.
Tyler F.
LAUNDRY WHIRLPOOL WFW75HEFW0 Customer stated that the unit is not draining. Found error code for long drain and pressure switch. Removed and replaced switch and cleared pump. Was able to pull unit out myself. All works good at this time.
Cesar H.
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Control not responding to test mode evaporator freezing over
Rod H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Frozen items on top shelf and second shelf downConfirmed Found product operating as designed and doors out of alignment Aligned doors Found ffd compartment air flow restricted by groceries blocking rear liner causing uneven heat absorption of along rear of cabinet, across shelves nor down door contents"
Rod H.
WASHER WHIRLPOOL WFW9400SU01 F20 malfunction code displayed. Confirmed Water level pressure issue.Pressure hose was plugged. Cleared and ran self test to determine all components function as designed.As designed op was restored.
Tyler F.
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Removed and replaced ice door. Tested all works good at this time.
Cesar H.
DISHWASHER WHIRLPOOL KDTE334GPS0 Spring for dispenser door failed causing dispenser door not to open and soap not getting dispenser replaced dispenser tested good
Tyler F.
WASHER/DRYER MAYTAG MHW3505FW1 Customer stated that the unit keeps clicking. Found error code for door latch. Removed and replaced tested all works good at this time.; used 1 WPW10443885 (LATCH) from stock
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Customer stated that she is getting a loud vibration noise. Found tubing is rattling against the compressor. Fixed and tested all works good at this time.
Juan H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint refrigerator light now coming on,after inspecting unit found that freezer side light and fresh food top light are not coming on,inspected Ishtar on the freezer side and found to be open and light doesn’t dim,the top light on the fresh side are dim so that tell me they are connected In serious ,need to replace freeze light;after returning back to customer home with part,install module,re tested unit ,all test passed, now unit is working as designed,job complete"
Juan H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Did note received parts ,will re order adapter and thermistor ,the other part did received ; ordrng 1 W10864518 (adapter) and 1 W11238397 (THERMISTOR )"
Cesar H.
RESIDENTIAL REFR WHIRLPOOL WRF555SDHV01 Found ice stuck in ice maker keeping ice maker from cycling. Had to remove ice maker assembly to get to stuck ice. Reinstalled ice maker assembly and tested ice maker tested good
Cesar H.
FREEZER JENN-AIR JS48PPDUDE00 Found freezer door seal not making good contact with cabinet causing air leaks into freezer compartment these air leaks cost frost to build up in the freezer. Had to heat gasket to reshape it for a proper seal with cabinet after gasket was re-shaped no more air leaks