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Local Reviews
for Port Hueneme, CA
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CAPLINGER - Port Hueneme, CA
Purchased a new Samsung washer and dryer. Heard metal noises in the washer drum. Service rep came out and said it was the ball bearings. There was no problem at all. He did a courtesy test and gave tips on maintenance.
Response from Appliance Repair Specialist:
Hello Michael, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Good job, Jesus!
Outstanding scheduling and service!
KNOTEK - Port Hueneme, CA
Wonderful!
Response from Appliance Repair Specialist:
Hi Leslie, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Hector!
Jesus C.
REFRIGERATOR WHIRLPOOL MFI2568AEB Installed new control and program unit code 0302. Unit is working as design.
Jesus C.
REFRIGERATOR WHIRLPOOL MFI2568AEB Customer states that unit panel is not working. Installed new control and the panel lit up then turned back off. Need to order hv control. Ordered part.; ordrng 1 W10890094 (cntrl-elec)
Jesus C.
REFRIGERATOR WHIRLPOOL MFI2568AEB Customer states that unit panel is not working. Installed new control and the panel lit up then turned back off. Need to order hv control.; ordrng 1 WP67006390 (box- hv co)
Hector Z.
DRYER WHIRLPOOL WED85HEFW2 Replaced control panel and control panel wire harness. Tested ok.
Hector Z.
RANGE WHIRLPOOL WEG745H0FS0 "Replaced main control, harness wire and knob. Tested ok."
Hector Z.
DRYER WHIRLPOOL WED85HEFW2 "After the customer replaced damaged electrical outlet dryer still not having a display. Checked 120V from P8-3 white, neutral to P9-2 black L1, 120VAC are present, also from P2-1 black to P2-3 yellow Gr. 5 VDC are present. So UI is not working. Ordered both controls in case.; ordrng 1 W10875487 (cntrl-elec) and 1 W11025125 (harns-wire) and 1 W11109849 (panel-cntl)"
Jesus C.
M/W OTR WHIRLPOOL WMH32519HZ1 Customer states that unit display goes out. Checked unit and tested. After 5 minutes the display turned off and comes back on when door is open. For customer she states that unit display doesn’t come back on at all but she can hear the beep sound. Ordered parts. Unplugged unit and replaced parts. Plugged unit back in and tested. Unit is working as design.
Hector Z.
RANGE WHIRLPOOL WEG745H0FS0 After replaced Switch membrane unit still displaying an F2E1 code (Shorted or Stuck key). Contacted tech line and he suggested to replace main control and key pad harness. SR 7723253541.; ordrng 1 W10885069 (cntrl-elec) and 1 W11025616 (harns-wire) and 1 W11122869 (knob)
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Customer states that unit is not cooling in the fresh food section. Checked unit and found the return duct port iced up. Also the type of frost accumulated in the freezer section it seem like the door was left open. Removed tower, rack and evaporator cover. Defrosted ice with steamer. Assembled unit and ordered part. Removed tower and installed new fan blade. Replaced gasket and sealed liner on both compartment. Unit is now working as design."
Hector Z.
REFIRGERATOR WHIRLPOOL WRS331FDDW00 "Fresh food compartment getting warmer doe to iced up r3turn air vent, manually defrosted and tested ok."
Hector Z.
WASHER WHIRLPOOL WTW5000DW1 "Unable to remove the wash plate, only way to do it was to break it. Customer don’t want me to do it. I don’t really see any thing sharp on the wash plate or the basket that can be causing the holes in there clothes."
Hector Z.
DRYER WHIRLPOOL WED85HEFW2 Checked unit and found faulty 220V Outlet. Advise to the customer to call an electrician.
Hector Z.
RANGE WHIRLPOOL WEG745H0FS0 After replaced the switch membrane range still displaying the same code F2E1, I need to contact tech line.
Jesus C.
REFRIGERATOR WHIRLPOOL MFI2568AEB Customer states that front panel is not working. Remove panel and tested for voltage and getting 12 volts DC. The control behind that panel is no longer available but the overlay is available. Ordering parts. Removed front panel and overlay. Installed new overlay. Unit is not responding. Called techline and troubleshoot unit. Checked voltage from pin1-3 connector J1 getting 13 vdc. Control no longer available 67006294. SteveSr#7723223330
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Customer states that unit is not cooling in the fresh food section. Checked unit and found the return duct port iced up. Also the type of frost accumulated in the freezer section it seem like the door was left open. Removed tower, rack and evaporator cover. Defrosted ice with steamer. Assembled unit and ordered part.805-407-6478 primary cell number; ordrng 1 W10916494 (blade-fan)"
Jesus C.
M/W OTR WHIRLPOOL WMH32519HZ1 Customer states that unit display goes out. Checked unit and tested. After 5 minutes the display turned off and comes back on when door is open. For customer she states that unit display doesn’t come back on at all but she can hear the beep sound. Ordered parts.; ordrng 1 W11123955 (cntrl-elec) and 1 W11184551 (PANEL-CNTRL )
Hector Z.
WASHER MAYTAG MVWC360AW0 Replaced Lid lock and strike. Tested ok.
Jesus C.
REFRIGERATOR WHIRLPOOL MFI2568AEB Customer states that front panel is not working. Remove panel and tested for voltage and getting 12 volts DC. The control behind that panel is no longer available but the overlay is available. Ordering parts.; ordrng 1 WP12999401B (overlay)
Hector Z.
WASHER WHIRLPOOL WFW96HEAC0 "According to the customer intermittently the washer is not spinning fast enough to extract all the water outer the clothes. Washer start to develop an slightly ply in the basket and is possible this is the beginning of a worn out bearing. Contacted tech line and he suggested that after all the parts that has been replaced related with the spinning cycle most is not he customer not loading the washer properly, SR#7723171540. Also contacted ASURION tech line and he got to the same conclusion that the customer in not loading the washer correctly, SR#110452A39. If the bearing job is approved I request a helper , (3) counts and extra labor for me and the helper.; ordrng 1 WPW10450389 (tub-outer)"
Hector Z.
WASHER MAYTAG MVWC415EW2 "Replaced water valve, Lid lock and strike. Tested ok."
Hector Z.
WASHER MAYTAG MVWC415EW2 Tested unit and found broken Lid lock assembly and water valve not dispensing hot water. Ordered parts and reschedule; ordering 1 W10837741 (lid strike) and 1 W10838613 (lid lock assembly) and 1 W11210459 (WATER VALVE)
Hector Z.
WASHER WHIRLPOOL WTW5000DW1 According to the customer washer is digging holes on there clothes. Ordered a new agitator and hub drive.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)
Hector Z.
RANGE WHIRLPOOL WEG745H0FS0 "Oven control displaying an F2E1 code (Stuck/Shorted key). Unplugged unit for two minutes, plugged back on, code reappear. Ordered control.; ordrng 1 W10728529 (swtch-memb)"
Hector Z.
RANGE WHIRLPOOL AGR5330BAS3 "Oven burner head having a delay ignition due to clogged burner head orifices next to the igniter. Cleared the burned head orifices and Checked amps consumed at the igniter (3.5amps). Calculated average temperature, when the temperature was set at 350 deg the average was 355 deg. Tested ok."
Hector Z.
maytag washer MVWB865GW0 sheet stuck under the agitator. Checked unit and added some water and pulled the sheet. Tested ok.
Hector Z.
maytag dryer MGDC215EW2 Dryer making noises. Disassembled dryer and tights all panels. Tested ok. Job Complete.
Hector Z.
whirlpool washer WFW96HEAC0 Replaced motor controller board, pressure switch and door latch. Ran a quick diagnostic test. Tested ok.; Job Completed
Hector Z.
KITCHENAID REFRIGERATOR KRFF707ESS00 Food freezing up in the top shelf of the fresh food compartment. Checked unit and found that the food is not getting frozen up, all that I found was a very thin line of ice in between the back of the he icebox and the cabinet liner and a small patch of ice on the upper left corner in the freezer compartment around the size of a dime. Also there complaining of the metal trim of the center and upper freezer pans are twisted, this trims are not metal, there more like decals and there are considered cosmetic. Also checked fresh food evaporator and it looks great, no ice build up. After I checked the whole refrigerator I found nothing wrong with this unit. Contacted tech line and he said that the line of ice in the back of the icebox is due to ambient conditions (Costal area), customer lives less then half of mile from one he beach. Also contacted Trade partners and they give the Ok to charge the customer because is not a functional failure, SR#77228519
Hector Z.
whirlpool washer MAV6451AWW Customer complaints of broken water level switch. Checked unit and found stuck pressure switch, broken pressure switch knob and worn out belt drive; ordrng 1 WP22003483 (belt) and 1 WP22003987 (control kn) and 1 WP22004188 (switch- 4), Replaced pressure switch, pressure switch knob anddrive belt. Tested ok.; Job Complete.
Hector Z.
WHIRLPOOL WASHER WTW5000DW0 Customer complaints of washer not cleaning clothes properly. Last time I was here (Recently) I replaced the computer board. There is nothing wrong with this washer, customer is having a hard time trying to understand the way the different cycles work. This time I ran different cycles to instruct the customer, this time looks like she is ok. Tested ok.; Job Complete
Hector Z.
maytag washer MVWX655DW0 Customer states washer not draining. Checked unit and found stuck drain pump. Charged customer for service call. Customer needs time to decide if they do the repair.
Hector Z.
whirlpool dryer WGD4815EW2 Customer staates dryer making noises. Checked unit and found damaged roller. Installed a dryer repair kit 4392065 (DRYER REPAIR KIT) . Tested ok, Job completed.
Hector Z.
whirlpool dryer WET4024EW0 Customer states dryer not heating. Checked unit and found open element . Replaced element , thermal fuse and both thermistor fix. Tested ok. Used WP3406720 (TIMER) WP3398128 (THRMST-FIX) WP3404154 (THRMST-FIX) WP279843 (ELEMENT)
Hector Z.
KITCHENAID REFRIGERATOR KRFF300EWH01 Customer complaints of scratch’s on the fresh food right hand side door. They send the wrong door (Left side) reordered door.; ordrng 1 LW10721540 (dor-fip), Customer checked new door before the installation, customer approved the door. Replaced right hand side fresh food door.tested ok
Hector Z.
WHIRLPOOL REFRIGERATOR WRF555SDFZ01 Customer complaints of refrigerator not dispensing ice or turning the light off. Checked unit and found left hand fresh food door has a liner is bowed inn, like is missing the inner foam, (See picture). Ordered door and gasket.; ordrng 1 W10830055 (gasket-fi) Replaced left hand fresh food door. Tested ok.; Job Cmpltd,
Hector Z.
whirlpool rerfigerator WRF560SMYM00 Checked unit and found open compressor relay. Replaced and tested ok.; used 1 WPW10194431 (START DEVICE)
Hector Z.
WHIRLPOOL REFRIGERATOR WRF736SDAM13 Refrigerator not keeping the temperature and a beeping noise. Checked unit and found that the whole refrigerator was turning on and off every five seconds. Disconnected the power and unplug every connector from the main control and from he power supply board. Reconnected all the connectors and power up the unit. Refrigerator resumed normal operation. Contacted tech and he suggested that is possible that this occurred after a power outages and now the control has been rebutted.
Hector Z.
whirlpool washer WTW5000DW1 loud noises in the spin cycle. Checked unit and found worn out drive hub. Ordered and reschedule. Customer requesting morning service.; ordrng 1 W10528947 (drive hub kit), Replaced worn out drive hub and the wash plate. Tested ok.
Hector Z.
WHIRLPOOL REFRIGERATOR KRFC604FSS01 damaged water line. Checked unit and found broken water reservoir; ordrng 1 W10789102 (tube-water) and 1 W11024082 (reservoir), Replaced water reservoir and water filter hose. Tested ok.
Hector Z.
whirlpool refrigerator WSF26C3EXF01 Broken right side door handle and missing handle screws. Adjusted door and ordered parts.; ordrng 2 WPW10010140 (screw)s and 2 WPW10661886 (screw)s, Replaced handler and screws. Tested ok.