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Local Reviews
for Pasadena, CA

Rated 4.3 out of 5 stars based on 16 customer reviews

Map of Pasadena, CA

Great service





Response from Appliance Repair Specialist:

Hello Sunshine, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Map of Pasadena, CA

Great Service




Arrived within time frame given to me. Very polite and explained resolution to the problem clearly to me. It was warranty work so no charge.


Response from Appliance Repair Specialist:

Hi Andrea, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Map of Pasadena, CA

Gary





Response from Appliance Repair Specialist:

Hello Gary, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Map of Pasadena, CA

. Great service




Brian was extremely helpful with the clearing issues with the warranty. The only thing he missed was screwing in the dishwasher and that was probably because he was so busy talking to the warranty people. My husband was able to fix it very quickly


Response from Appliance Repair Specialist:

Hi Carol, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.


Map of Pasadena, CA

very efficient




help requested due to smoking of electric dryer, and clothes not drying since day 1 of receiving driver. service man (bryan) discovered an error in the wiring by the installation company, wired it correctly and was on his way. no cost for service...


Response from Appliance Repair Specialist:

Hello Antonella, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Map of Pasadena, CA

Not working




We spent $500 to fix a problem, the refrigerator dropping temperatures. The override does not work, used to have to turn the refrigerator off to get the temperature to reset and now that does not even work. Max school is actually warmer than the actual temperature we can set. The fix lasted a week, this morning the refrigerator temperature was 27°, food contains the freezer continue to throw it out. The repair did not work at all. We cannot even get the refrigerator temperature to reset now. This should not be happening with an appliance of this caliber and expense.


Response from Appliance Repair Specialist:

Hello Gary, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Pasadena, CA

Great Job Everything works now1





Response from Appliance Repair Specialist:

Hello Robert, We are happy to hear you had a wonderful experience with our company. We appreciate you taking the time to review your service with our company!


Map of Pasadena, CA

problem not fixed




appointments are managed poorly,office phone calls are not answered after a long hold, phone calls are not returned , after 3 visits problem is not solved, Technician seems to rush to the next appointment without really checking if the appliance is working. Ready to share my opinion with BBB and any other social media.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Pasadena, CA

Great Job




The technician did a fast repair that required no parts. He explained everything that he did clearly. He explained that my problem was common and easy to fix.


Map of Pasadena, CA

Happy ending to Maytag washer repair





Response from Appliance Repair Specialist:

Hi Ann! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Bryan!


Ana




Francisco was great. Very helpful and kind.


Response from Appliance Repair Specialist:

Hello Ana, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Francisco!


Not the best service, didn't solve issue




Technician sent me a video of him forcing my drawer open and shut rapidly, and when I came home at night my drawer was still getting stuck. He didn't answer the phone when I tried calling twice, and that was the last I heard of him. I need to waste my time getting it serviced again


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business. If you are still having issues with the appliance, please give us a call at 661-587-1300 so we may resolve your problem as soon as possible.


Sona





Response from Appliance Repair Specialist:

Hi Sona, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Review




Service was good!


Response from Appliance Repair Specialist:

Hello, Thank you for taking the time to review your experience. We are glad you were pleased and would like to know how we could have made it a five start experience. If you have any feedback, please email us at service@ars.repair. Thank you for your business.


Alan





Response from Appliance Repair Specialist:

Hello, We are so happy you had a great experience with out customer service and repair specialist. Great Job Bryan!


A





Andrew P.

Andrew P.

OVEN KITCHENAID KSGG700ESS0 Removed and replaced igniter. Tested unit and it heated to 350 and reignited. Unit working as intended

Near S Arroyo Pkwy, Pasadena, CA 91105
Andrew P.

Andrew P.

OVEN WHIRLPOOL WFG320M0BW

Near N Michigan Ave, Pasadena, CA 91106
Bryan D.

Bryan D.

WASHER/COMMERCIA WHIRLPOOL CAE2743BQ0 Removed and replaced control. Calibrated and tested unit. Unit is functioning as designed. No dents dings or scratches caused by tech

Near E Green St, Pasadena, CA 91106
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KSSC42FMS00 Removed and replaced UI board. Unit is functioning as designed. No dents dings or scratches caused by tech

Near La Mesa Pl, Pasadena, CA 91103
Bryan D.

Bryan D.

WASHER/COMMERCIA WHIRLPOOL CAE2743BQ0 Removed and replaced drain pump. Unit was having a hard time entering diagnostics. Unplugged unit and re plugged unit in. Unit tested and functioned as designed.

Near E Green St, Pasadena, CA 91106
Bryan D.

Bryan D.

DRYER WHIRLPOOL WGD4815EW2 Cx states hearing noise while unit is running. Heard noise. Removed front and top panel. Found a bead sitting behind tub seal causing noise. Removed bead and reinstalled top and front panels. Tested unit. All noises are gone. Cx approves repair. No dents dings or scratches caused by tech.

Near N El Molino Ave, Pasadena, CA 91101
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WUW35X15DS

Near N Oak Knoll Ave, Pasadena, CA 91101
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Cx states ice dispenser is not working. Removed ice bin and found pieces of ice not allowing bin to properly align with auger motor. Removed small pieces of ice and instructed cx on how to properly insert bin. Cx approves repair at this time. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near S Oak Knoll Ave, Pasadena, CA 91101
Bryan D.

Bryan D.

MICROWAVE WHIRLPOOL WOC54EC7AS00 Removed and replaced mag cooling fan. Tested unit. unit is heating and functioning as designed.

Near Cordova St, Pasadena, CA 91106
Bryan D.

Bryan D.

DRYER WHIRLPOOL WGD7590FW0 Cxvstates no power. Unit I’ll not power on. Checked for power at outlet found 120. Removed top panel and inspected UI found broken connector at UI on control. Removed and replaced control. Unit powered right up. Ran unit and unit is functioning as designed no dents dings or scratches caused by tech.

Near W Walnut St, Pasadena, CA 91103
Bryan D.

Bryan D.

OVEN KITCHENAID KSGG700ESS0 Cx states while baking she will her unit turn off and not re ignite just keeps clicking. Ran diagnostics got no error codes. Unit has a good ground. Inspe ted ignitor. And found broken wire on ignitor. Causing intermediate ignition. Ordering ignitor; ordrng 1 WPW10324262 (igntr-oven)

Near S Arroyo Pkwy, Pasadena, CA 91105
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Cx states fridge is freezing food on top shelve. Inspected diffuser and noticed spring controlling door as broken. Ordering thermistor and diffuser; ordrng 1 W11317276 (DIFFUSER ) and 1 WPW10384183 (thermistor)

Near Lincoln Ave, Pasadena, CA 91103
Bryan D.

Bryan D.

WASHER/COMMERCIA WHIRLPOOL CAE2743BQ0 Cx states washer is making grinding noises. Ran diagnostics and drain pump just kicks on and doesn’t stop. Removed pump found nothing causing noise. Ordering drain pump

Near E Green St, Pasadena, CA 91106
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Cx states fridge is getting to cold. Set temps higher and it didn’t help ran diagnostics for thermistor test and it passed ran damper test and it would not shut. Removed and replaced damper. Tested unit. U it is now functioning as designed.

Near E Ashtabula St, Pasadena, CA 91104
Bryan D.

Bryan D.

REFRIGERATOR JENN-AIR JUD24FCECX Removed and replaced inlet valve. Tested unit saw no leaks. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near Lombardy Rd, Pasadena, CA 91106
Bryan D.

Bryan D.

DISHWASHER JENN-AIR JDB8200AWP0 Removed and replaced drain hose. Job complete.

Near E Jackson St, Pasadena, CA 91104
Bryan D.

Bryan D.

DRYER WHIRPOOL GGW9250SU0 Removed and installed UI. Unit would not power on. Removed UI and installed old part. Unit fired up and running as designed. Found loose connections on board. Secured all connections unit is functioning as designed.

Near Poppy Peak Dr, Pasadena, CA 91105
Bryan D.

Bryan D.

DRYER WHIRLPOOL WGD9470WW2 Removed and replaced coil valves. Tested unit. Unit functions as designed. No dents. Dings. Or scratches caused by tech.

Near S De Lacey Ave, Pasadena, CA 91105
Bryan D.

Bryan D.

WASHER WHIRLPOOL MHW5500FW Cx states unit is shaking violently and not spinning. Inspected units. Found shipping bolts still inserted. Removed shipping bolts and tested unit for more damage. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near Sequoia Dr, Pasadena, CA 91105
Bryan D.

Bryan D.

DISHWASHER JENN-AIR JDB8200AWP0 Cx states dw is leaking. I found unit l asking from drain hose. Ordering hose. ; ordrng 1 WPW10195751 (hose-drain)

Near E Jackson St, Pasadena, CA 91104
Bryan D.

Bryan D.

WASHER WHIRLPOOL WFW7590FW0 Cx states unit is leaking. And not operating properly. Ran diagnostics and unit functioned as designed. Found a large amount of debris between door and bellow causing leaking. Removed debris and tested unit. Unit is not leaking. No dents dings or scratches caused by tech.

Near E Walnut St, Pasadena, CA 91101
Bryan D.

Bryan D.

REFRIGERATOR JENN-AIR JUD24FCECX Cx states unit is leaking. Removed back panel and found unit has a broken inlet valve; ordrng 1 WP2307650 (valve-inlt)

Near Lombardy Rd, Pasadena, CA 91106
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KRMF706EBS01 Removed and replaced control. Unit is now functioning as designed. No dents dings or scratches caused by tech. Job complete.

Near Landfair Rd, Pasadena, CA 91107
Bryan D.

Bryan D.

MICROWAVE WHIRLPOOL WOC54EC7AS00 Upon removing parts found mag cooling fan is not operating. Unit is heating. Fan isn’t running. Inspected fan and found burn marks throughout unit and found no power at fan. Cooling fan needs to be replaced; ordrng 1 W10838964 (motor-fan)

Near Cordova St, Pasadena, CA 91106
Bryan D.

Bryan D.

DRYER MAYTAG MEDC465HW0 Cx states they used unit and it’s wasn’t heating. Unit blew a breaker. Inspected unit and found installers did not properly hook power cord up and terminal block. Wires were closed coming in contact creating a short. Removed power cord and properly installed power cord at terminal block. Tested unit. Unit is now functioning as designed. Ran unit and waited 15 minutes to ensure no smells or smoke coming from unit. Informed cx if any issues to turn off power at breaker and give us a call cx approves repair at this time. No dents dings or scratches caused by tech. Job complete

Near Monte Vista St, Pasadena, CA 91107
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KRMF706EBS01 Cx states water is not dispensing. And UI on drawer is not operating again. Removed UI and unit started operating as designed. Unit is cooling making ice and dispensing water. Job complete.

Near Landfair Rd, Pasadena, CA 91107
Bryan D.

Bryan D.

COOKTOP KITCHENAID KECD807XSS00 Cx states knob fell into cooktop. Inspected 7it found knob broken to repIr unit. Unit will need to be removed from counter top and I don’t have proper tools and or ventilation tape to do job. Informed cx and rescheduledfor 12/21 cx paid sc of 115.00 via check #182

Near Mar Vista Ave, Pasadena, CA 91104
Bryan D.

Bryan D.

DRYER MAYTAG MGDB765FC0 Removed and replaced ignitor and unit would ignite then no flame. No gas getting to ignitor. Removed and replaced coils from truck stock and unit is functioning properly. ; used 1 279834 (2 COIL GAS VALVE SET) from stock

Near Medford Rd, Pasadena, CA 91107
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WRS571CIDW01 Removed and replaced ice auger motor. Unit is now functioning as designed. No dents dings or scratches caused by tech.

Near Lambert Dr, Pasadena, CA 91107
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KRMF706EBS01 Cx states all the lights and ice maker are not working bu fridge is cooling. Inspected unit and found UI on deli drawer was shorted. As soon as UI was disconnected all the lights and ice maker started functioning as designed. Ordering control for deli drawer; ordrng 1 WPW10769076 (cntrl-elec)

Near Landfair Rd, Pasadena, CA 91107
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WRS571CIDW01 Cx states ice will not dispense. Checked auger. Motor is not engaging. Ordering motor. Rescheduled cx for 12/18 ; ordrng 1 W11202789 (MOTOR-ICE)

Near Lambert Dr, Pasadena, CA 91107
Bryan D.

Bryan D.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Cx states Leaking from underneath sink. Ran unit and found fill hose had a hole in it. Removed and replaced fill hose. Unit is not leaking. Cx approves repair.

Near Rose Ave, Pasadena, CA 91107
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WRF560SEYM00 Upon removing ice maker noticed Evap drain is clogged causing water to build up and leak thru bottom of fridge. Cleared ice build up and unit is functioning as designed. No dents dings or scratches caused by tech

Near Anita Dr, Pasadena, CA 91105
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KBSN602ESS00 Ordering gaskets. Cx will need to be scheduled ; ordrng 1 W10800789 (gasket-fip) and 1 W10800804 (gasket-fip)

Near Medford Rd, Pasadena, CA 91107
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Evacuated system. Removed and replaced evap. Also found leak at factory lock ring. Repaired leaks. Vacuumed system. Unit held vacuum. Charged system to specs. Unit is now cooling.

Near E Walnut St, Pasadena, CA 91101
Bryan D.

Bryan D.

M/W OTR WHIRLPOOL WMH31017HW2 Removed and replaced control. Tested unit. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near E Walnut St, Pasadena, CA 91101
Bryan D.

Bryan D.

OVEN WHIRLPOOL WFG320M0BW Cx states gasket burned and fell off inspected unit and found tear in gasket causing gasket to tear and melt. Damage to model and serial number due to heat not being sealed. Removed and replaced gaskets. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near N Michigan Ave, Pasadena, CA 91106
Bryan D.

Bryan D.

DISHWASHER WHIRLPOOL WDF320PADS1 Removed and replaced UI panel. Unit is now functioning as designed. No dents dings or scratches caused by tech

Near Mar Vista Ave, Pasadena, CA 91106
Bryan D.

Bryan D.

MICROWAVE WHIRLPOOL WOC75EC7HS00 Cx states panel went blank and hasn’t came back on. Removed and replaced control panel. Unit is now functioning as designed. No dents dings or scratches caused by tech.

Near Rose Ave, Pasadena, CA 91107
Bryan D.

Bryan D.

DISHWASHER WHIRLPOOL WDF320PADS1 Removed and replaced UI panel. Unit is now functioning as designed. No dents dings or scratches caused by tech

Near Mar Vista Ave, Pasadena, CA 91106