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Local Reviews
for Ojai, CA
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Barbara - Ojai, CA
Aaron arrived on time, was polite and knowledgeable. All good.
Great service, I learned a lot about my machine.
Nancy - Ojai, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are happy you had a great experience with Appliance Repair. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Rude
Paymon - Ojai, CA
This repairman was extremely disrespectful. We still have the same issues.
Response from Appliance Repair Specialist:
Thank you for taking the time to write a review, we appreciate your feedback. Please feel free to send an email to customerservice@ars.repair if you have additional feedback. We appreciate your time and business.
Courteous service
Briana - Ojai, CA
Ryan was courteous and full of great tips!
Response from Appliance Repair Specialist:
Thank you so much for the feedback. We are excited to hear that you had a great experience with Ryan! We strive to provide excellent and exceptional service. Thank you for your time and business.
Friendly, Understaning, Knowledgeable
Elaine - Ojai, CA
Great service.
Response from Appliance Repair Specialist:
Thank you for the great review. We are so glad you had awesome service with Appliance Repair! Thank you for your time and business.
Technician so helpful
Rebecca - Ojai, CA
Technician spent a great deal of time showing me how to use the washer. So helpful! The changes in cycle function, choosing water levels and amount of soap necessary has completely changed with the energy efficient appliances. Clothes have to be washed in a different way now.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Ice machine
Alan - Ojai, CA
After 3 Svc calls the machine does not make any ice at all even though Svc man said it was all repaired
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300 or send an email to customerservice@ars.repair We appreciate your time and business.
Friendly knowledgeable service rep.
Geoff - Ojai, CA
Replaced a part that had gone bad on a 6 month old Whirlpool bottom freezer refrigerator. Makes you wonder how a new refrigerator can make so much noise. Part/Service were covered by warranty.
Deborah Henderson
Deborah - Ojai, CA
These gentlemen were top rate. Did excellent work. They were honest and respectful. Great experience. My Frigidaire is running like a top again.
Response from Appliance Repair Specialist:
Hi Deborah, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.
Total Efficiency
Ganea - Ojai, CA
The technician was able to spot the issue immediately, promptly went about adjusting the door hinge, added a spaced and the problem was solved. He also offered some suggestions on how to keep the stainless steel clean, and how to avoid corrosion. He was efficient, polite and informative.
Response from Appliance Repair Specialist:
Hello Ganea, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.
Very Professional
John - Ojai, CA
The repair was covered under warranty.
Response from Appliance Repair Specialist:
Hi John, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
Wonderful customer service!
Sheral - Ojai, CA
It is such a to experience great customer service these days, could not have been better, very thankful!
Response from Appliance Repair Specialist:
Hello Sheral! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Aaron!
Ron
BOWMAN - Ojai, CA
Very knowledgeable and helpful to show and explain everything. Excellent in his job
Response from Appliance Repair Specialist:
Hi Ron, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Aaron!
Rich S.
DRYER WHIRLPOOL WGT4027HW0 "Replaced parts listed, open glow bar and open thermostat. Operating as designed.; used 1 279311 (IGNITOR KIT & BRACKE) from stock"
Aaron B.
REFRIGERATOR KITCHENAID KRFC300ESS03 Checked unit found this the water pressure is very much nonexistent barely drips icemaker is not working correctly either pull the unit out found that the water valve is OK and that the water tube was pinched off and folded cleared up and tested operation unit is working OK now
Rich S.
DRYER WHIRLPOOL WGT4027HW0 "F8 E1 code noted. Cleared screen on valve.cleared codes, ran diagnostics, passed. Operating as designed."
Rich S.
WASHER/DRYER WHIRLPOOL WGT4027HW0 "Reinstalled loose drum belt. Ran diagnostics, passed. Operating as designed."
Aaron B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ03 Ice bin is stuck can not remove suspected iced up needs to be defrosted to get bin out ordered new ice bin and needs new water valve due to ice maker and funnel dripping ordered parts to correct the issue ; ordrng 1 W11043013 (valve) and 1 W11185686 (ice-contnr) and 1 WPW10300024 (icemaker)
Aaron B.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Replaced the motor and thermistor, asm tested unit operations ok now at this time"
Aaron B.
REFRIGERATOR KITCHENAID KBFC42FTS03 "Called tech line Kathy at tech line reported the unit has a leak in the system needs the heat exchanger it has oil slick coming out the exchanger and oil is in between heat exchange and compressor checked compressor no oil around and on the compressor connections, need to replace the exchanger but the exchanger part is not replaceable Kathy said need to isolate the system and put nitrogen to it at 140 psi to see if it holds pressure order parts to do so will be back next Thursday ; ordrng 1 WPW10143759 (dryer)"
Aaron B.
REFRIGERATOR KITCHENAID KBSD606ESS01 Replaced the ice maker and water valve tested unit fills correct and no leaks found at this time
Aaron B.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Replaced the ice maker , tested operations, unit filled up no leaks operations normal now at this time"
Aaron B.
REFRIGERATOR KITCHENAID KRFC300ESS03 Checked operations of the icemaker plant is they have a slab of icemaker ice found the icemaker itself is leaking every tenant fills up into the ice bin order a new icemaker; ordrng 1 W10884390 (icemaker)
Aaron B.
WASHER MAYTAG MVWC565FW2 "Replaced the gearcase , belt and cam asm and actuator asm , tested unit operating good , calibrated unit, operating ok at this time"
Aaron B.
REFRIGERATOR JENN-AIR JFFCC72EHL01 "Filter was a little stuck , replaced the water filter reset the control tested ok now at this time"
Aaron B.
FREEZER WHIRLPOOL KRFF507ESS01 "Unit has a frozen up drain line , needs to defrost line and clear the drain tube and clear the drain out"
Aaron B.
DISHWASHER MAYTAG MDB4949SHZ0 Replaced the pump spray arm tested operations normal now at this time
Aaron B.
RANGE JENN-AIR JGRP548WP01 SR#7727608556 Bruce Call tech line went into diagnostics with in the machine near had no error codes listed inside the machine set unit to 350° for the last half hour plus calibrated the unit no problems unit kicks on and off normal unable to verify any problems at this time.
Aaron B.
DISHWASHER MAYTAG MDB4949SHZ0 The bottom spray arm is busted needs new one ordered parts to correct needs pump and motor as well ; ordrng 1 W10803178 (arm-spray) and 1 WPW10591570 (pump&motor)
Aaron B.
REFRIGERATOR WHIRLPOOL WRT134TFDW The unit door was not shimmed correctly pulled both doors off and shimmed correct doors shut correctly now fan motor was frozen over as well customer is going to clear the freezer area so the unit will work correctly after; used 1 WP2315539 (MOTOR-FAN) from stock
Aaron B.
REFRIGERATOR WHIRLPOOL WRT134TFDW The unit door was not shimmed correctly pulled both doors off and shimmed correct doors shut correctly now fan motor was frozen over as well customer is going to clear the freezer area so the unit will work correctly after; used 1 WP2315539 (MOTOR-FAN) from stock
Aaron B.
REFRIGERATOR KITCHEN AID KSC24C8EYW02 "Checked the unit out refrigerator is no longer cooling correct and can’t maintain Fresh food or freezer temperatures correctly fresh food section is at 46°F freezer section is at 22°F customer needs to have a fresh food evaporator step valve replaced along with the filter dryer system recharged and evacuated with new fresh refrigerant , mrs declined to repair at this time "
Aaron B.
DRYER WHIRLPOOL WGD4815EW2 "Dryer motor seized not working , something stuck in the dryer blower , pulled the housing off removed a dead specie , reinstalled the housing tested unit is now working as designed"
Aaron B.
OVEN KITCHENAID KSIB900ESS2 Checked operations in the broil section tested operations unit is working as designed I think the customer tried to broil with the door open which is not the way you do it with these new ovens check the lightbulbs in the oven and both lightbulbs are bad normal 40 W appliance bulb’s customers going to get themselves and install. unit is working as designed at this time
Aaron B.
DRYER WHIRLPOOL WED6620HW1 "Checked operations unit tested operations on sensor working correct and checked the vent clear called tech line Mark at tech line, SR# 7727141891 , Reported I found nothing wrong with the unit did report to the tech line that maybe the customer is using different types of material trying to get everything dried the same time on a sensor dry unfortunately with more dense material the dental material not hitting the center bar assembly can result in damp or not fully dry loads did do nothing but towels and test the unit sensor is working correctly reported that there’s nothing wrong with the unit and did a customer instruct on proper operations and to try different things to get success and let them know that Sor Tino close might be a big issue with sensor dry otherwise going to town dry for one hour should dry everything no matter what unit is heating correctly and venting is clear"
Aaron B.
REFRIGERATOR KITCHENAID KUDF204ESB00 "Called tech line Bruce SR#7727082639, moisture is accumulating in the fresh food section only threat section is only used for vegetable produce, and freezer section is cooling correct no issues or accumulation of ice anywhere , called tech line Hey said to check the back wall to see if the evaporator frost pattern was correct it is no problems found if you didn’t find any other issues to silicone the liner and that should take care of the issue advise the customer after we sealed up the loaner to go ahead and defrost the whole unit to make sure all the moisture accumulated is out and then turn the unit back on and test the unit to see if any moisture comes back up with no produce in the customers going to do so; used 1 WP482338 (ADHESIVE) from stock"
Aaron B.
RANGE MAYTAG MGR8650FZ0 "Verified receipt Checked operations unit is working as design, Per the owners manual it takes up to five minutes before the fan motor kicks on the unit preheat once it was up to temperature the fan motor was running correctly on convection bake you have to select convection bake for the convection bake fan to work customer understands this and properly instructed now"
Aaron B.
REFRIGERATOR KITCHENAID KUDF204ESB00 "Called tech line Bruce SR#7727082639, moisture is accumulating in the fresh food section only threat section is only used for vegetable produce, and freezer section is cooling correct no issues or accumulation of ice anywhere , called tech line Hey said to check the back wall to see if the evaporator frost pattern was correct it is no problems found if you didn’t find any other issues to silicone the liner and that should take care of the issue advise the customer after we sealed up the loaner to go ahead and defrost the whole unit to make sure all the moisture accumulated is out and then turn the unit back on and test the unit to see if any moisture comes back up with no produce in the customers going to do so; used 1 WP482338 (ADHESIVE) from stock"
Aaron B.
RANGE MAYTAG MGR8650FZ0 "Verified receipt Checked operations unit is working as design, Per the owners manual it takes up to five minutes before the fan motor kicks on the unit preheat once it was up to temperature the fan motor was running correctly on convection bake you have to select convection bake for the convection bake fan to work customer understands this and properly instructed now"
Aaron B.
WASHER MAYTAG MVWB835DW3 "Unit softer valve is not working , tested it failed , replaced the water valve , retested operations unit now works correct and fills good ; used 1 W11165546 (WATER VALVE) from stock"
Aaron B.
REFRIGERATOR JENN-AIR JFC2290REP00 "Checked operations found the gasket on the right side edge flaps are torn , replaced the gasket tested unit operations normal now at this time"
Aaron B.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Lights interior are bad and the one in the freezer is out , replaced tested operations unit lights are now working correct at this time"
Aaron B.
DRYER WHIRLPOOL WGD9620HBK1 "Unit has a slow drip somewhere might be hose connected customer is going to replace the hose , water valve didn’t make it ordered parts ; ordrng 1 W11401018 (SEAL)"
Aaron B.
REFRIGERATOR MAYTAG MRT711SMFB00 "Checked the unit compressor valves are bad hot to the touch , not pumping high enough pressure, mrs declined at this time to repair unit"
Aaron B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Replaced the main board and u I board tested unit operations normal at this time
Aaron B.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "The middle rail holder busted , ordered parts ; ordrng 1 WP67001716 (HOOK ) and 1 WPW10671238 (RAIL CENTER )"
Aaron B.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "The middle rail holder busted , ordered parts ; ordrng 1 WP67001716 (HOOK ) and 1 WPW10671238 (RAIL CENTER )"
Aaron B.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "The middle rail holder busted , ordered parts ; ordrng 1 WP67001716 (HOOK ) and 1 WPW10671238 (RAIL CENTER )"
Alejandro C.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Found the unit not cooling, replace compressor dryer and gas valve charge refrigerant and check compressor condenser and refrigerator fan motors running normal"
Aaron B.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Unit compressor is no longer working, needs new compressor ; ordrng 1 W10865727 (valve) and 1 W11025999 (compressor)"
Aaron B.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Unit sealed system compressor is running , but not cooling, very hot to the touch rings on the compressor are bad ordered parts ; rqstng P&A on 1 W10843121 (drier-tube) and 1 W11092625 (compressor)"
Aaron B.
REFRIGERATOR KITCHENAID KRFC302EBS00 "Checked operations,unit is working as designed at this time , reset controls to normal temp settings and set on humidity control, door in freezer seals good. Job complete.
Aaron B.
REFRIGERATOR KITCHENAID KUDF204ESB00 "Replaced the control switches for the 2 drawer doors , Allow 24 hours for the unit cool correctly at this time"