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Local Reviews
for Moreno Valley, CA
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Francicsco - Moreno Valley, CA
Everything was great until my washer leaked after it was serviced
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We apologize that our service did not satisfy your expectations. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.
Great tech
Davy - Moreno Valley, CA
Great tech guy
Response from Appliance Repair Specialist:
Thank you for taking the time to rate your service with us. We greatly appreciate it and are glad you had a great experience with Appliance Repair.
Washer Repair
Frost - Moreno Valley, CA
Super nice guy, quick repair
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are happy you had a great experience with Appliance Repair. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Tyler was great!
Leila - Moreno Valley, CA
Tyler was super knowledgeable and very professional. He arrived on time and had a very good attitude. He will be coming back to fix my refrigerator. I have trust in that he will get it right.
Response from Appliance Repair Specialist:
Thank you so much for the feedback. We are excited to hear that you had a great experience with Tyler at Appliance Repair! We strive to provide excellent and exceptional service. Thank you for your time and business.
Fantastic Guest Service
Tammy - Moreno Valley, CA
My experience was awesome. Tyler was very informative, conversational & professional! He explained everything he was doing, what he needed to order & came back on the day he said. He double checked everything & asked if I needed anything else, & that I can call anytime.
Response from Appliance Repair Specialist:
We are happy you had a great experience with Appliance Repair and are more than glad to know your appliance is up and running. We appreciate your time and business.
Awesome work
Adriana - Moreno Valley, CA
The Repair representative who came to our home was professional and nice. I really appreciate him for helping us out during the pandemic. He showed empathy and understanding. Good job!!!
Response from Appliance Repair Specialist:
We are delighted to hear that you had a great experience with Appliance Repair Specialist. We strive to provide excellent and exceptional service! Thank you for the awesome review, we appreciate your time and business.
Very Professional Employee
Austin - Moreno Valley, CA
Only thing I would change is maybe having some Items to fix issues on one visit not two. Im sure asking for appliance issue, serial and model numbers has to give the company somewhat of and idea what needs to be fixed. One trip out just to see what part is needed then wait another week to have it actually installed could be better handled.!
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Very Satisfied
Carole - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are happy you had a pleasant experience with Appliance Repair. If there is anything else we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Washer down
Harold - Moreno Valley, CA
The repair man was great; he was quick and he explained everything as he worked. The repair man has a great personality. However, I never received a receipt for the warranty and payment; I need that information! In addition, you should apply the service call amount to the cost of parts and labor. I had to pay out nearly $300.00 on the spot!
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! We appreciate your time and business.
Very helpful
Rebecca - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.
Great
Miguel - Moreno Valley, CA
He was a great specialist
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.
Great Service
Karen - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Poor service from tepairman
Shawndra - Moreno Valley, CA
The service was postponed by the company twice because they overbooked their appointments. One the day of service the repairman arrived several hours afterthe scheduled time frame . When he finally arrived he had a bad attitude and said he wasted able to repair my appliance. I'm very disappointed with the service.
Response from Appliance Repair Specialist:
Hi Kevin, thank you for taking the time to write a review, we appreciate your feedback. I'm sorry to hear you had a frustrating experience with our service team. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300. We appreciate your time and business.
Jose chavez
Terese - Moreno Valley, CA
Kevin was very knowledgeable and very respectful and he fixed it very quickly we were very satisfied with the service and would highly recommend him to another client if we had the opportunity
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our technician Kevin! We strive for such service and are more than glad to know your appliance is up and running, thank you for your time and business
Great service
Trent - Moreno Valley, CA
Very knowledgeable and Patient
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Belinda
Belinda - Moreno Valley, CA
Great service, thanks Kevin!!!!!
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great
Susan - Moreno Valley, CA
Professional did a good job
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Great service
Isaac - Moreno Valley, CA
Very helpful & informative
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Great service
Earnest - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Repair
David - Moreno Valley, CA
Great
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Service from tech was great, scheduling was bad
Ruth - Moreno Valley, CA
Very disappointed with the scheduling part of my appointment and being given incorrect information. The tech who came out was great and very helpful in explaining things
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great service
Ignacio - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Service visit
Gloria - Moreno Valley, CA
Kevin the repair technician showed up on time...I explained my concern....he checked out the refrigerator and thoroughly explained why it happened. (It was oozing(glue)from the freezer seam)
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Great Service
Matthew - Moreno Valley, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great Service
Celestino - Moreno Valley, CA
I can’t add further what the customers are saying about awesome service by your technician instead if i may be given a chance i would recommend for raise promotion and pay raise because hes a great guy
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Professional Service
George - Moreno Valley, CA
Juan is very knowledgeable in his profession.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Great service
Rocio - Moreno Valley, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Clyde
Clyde - Moreno Valley, CA
Great service
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Dishwasher and Refrigerator Service
Percy Vidal - Moreno Valley, CA
Very professional Technician, help a lot and show me how to take care my appliances.
Great service
Gabriel - Moreno Valley, CA
Kevin did a great job. He arrived on time and explained what the issue was and how he fixed it.
Response from Appliance Repair Specialist:
Hi Gabriel, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Great service
Jose - Moreno Valley, CA
We had an appointment on a later day, but your tech was available a day before, which was perfect. He was very helpful &friendly. Great quick service.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
Great service
Ivan - Moreno Valley, CA
Response from Appliance Repair Specialist:
Hi Ivan, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
The technician was excellent! He answered all my questions, and fixed the problem with no hesitation....He was professional appeared to be diligent w
Latrice - Moreno Valley, CA
Response from Appliance Repair Specialist:
Hi Latrice, Thank you for the great review you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
unsurpassed
William - Moreno Valley, CA
overall experience
Gabriel - Moreno Valley, CA
The repair Specialist answered all the questions we had and was very informative. He took his time and was very polite.
Kevin M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Ice build up on vent in RC causing cooling issue. I removed cover and cleared ice hanging up damper on diffuser. Tested unit all tests good. There is humidity in unit causing ice build up. Gave tips to help with humidity.
Tyler F.
RANGE WHIRLPOOL WEG750H0HZ0 Removed and replaced igniter and harness. Still no spark on bake. Removed and replaced main control and spark module. All works good at this time.
Kevin M.
DRYER MAYTAG MGDC215EW "Unit making noise during operation. Tested unit and found worn rollers, belt and idler pulley. Removed and replaced rollers, belt and idler with repair kit. All tests good."
Kevin M.
DISHWASHER MAYTAG MDB4949SDZ0 Door slamming down when customer opens door. I found broken door spring on right side and failed links. Removed and replaced door spring and link kit. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "When I arrived to install parts, the led modules had when out while waiting for parts. I tested led modules and found module in RC is shorted and damaged module in FC. Ice container was also broken in the box. Unit needs led modules and another ice container. Needs autho to add led modules. ; rqstng P&A on 1 WPW10515058 (light) and 1 WPW10515058 (light) and 1 WPW10558423 (ice-contnr)"
Rod H.
WASHER WHIRLPOOL WTW7000DW0 Returned to replace W10812423 (cntrl-elec) and 1 W10860738 (console)and restore as designed operation.no leaks
Rod H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Returned to replace 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 W11032800 (motor-evap) and 1 WPW10503833 (cntrl-elec) as designed op will return in 24-48 hrs
Kevin M.
WASHER MAYTAG MVWB855DC3 Unit not draining. I tested unit and had no voltage to pump. Failed main control. Pump could be shorted which caused damage. Ordering main control and pump. ; ordrng 1 W10876600 (drain pump) and 1 W11171748 (cntrl-elec)
Kevin M.
WASHER WHIRLPOOL WTW8040DW4 Unit making loud squealing sound when spinning. Found squeal coming from gearcase shaft rubbing on tub seal. Ordering gearcase and wash plate. ; ordrng 1 W10775188 (washplate) and 1 W10811956 (GEARCASE)
Kevin M.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 RC door not sealing. I inspected unit and found door sagging about a 1/2 inch. I tried adjusting door but door is damaged and not adjusting. Door is warped. Needs door and hinges. Customer is moving at the end of the month to a address outside of our service area. Door will not be in before customer moves. I and moving call to next week to give customer time to call her insurance to see what they want her to do. Her warranty is technically up and I don’t want to cancel call and cause issues for her. ; schdld next appmnt for 5/28 THU !
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "When I arrived to install parts, the led modules had when out while waiting for parts. I tested led modules and found module in RC is shorted and damaged module in FC. Ice container was also broken in the box. Unit needs led modules and another ice container; 1 WPW10515058 (light) and 1 WPW10515058 (light) and 1 WPW10558423 (ice-contnr)"
Rod H.
WASHER WHIRLPOOL WTW7000DW0 Returned to replace W10812423 (cntrl-elec) and 1 W10860738 (console)and restore as designed operation.no leaks
Rod H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Returned to replace 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 W11032800 (motor-evap) and 1 WPW10503833 (cntrl-elec) as designed op will return in 24-48 hrs
Kevin M.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 RC door not sealing. I inspected unit and found door sagging about a 1/2 inch. I tried adjusting door but door is damaged and not adjusting. Door is warped. Needs door and hinges. Customer is moving at the end of the month to a address outside of our service area. Door will not be in before customer moves.; schdld next appmnt for 5/28 THU !
Kevin M.
WASHER MAYTAG MVWB855DC3 Unit not draining. I tested unit and had no voltage to pump. Failed main control. Pump could be shorted which caused damage. Ordering main control and pump. ; ordrng 1 W10876600 (drain pump) and 1 W11171748 (cntrl-elec)
Kevin M.
WASHER WHIRLPOOL WTW8040DW4 Unit making loud squealing sound when spinning. Found squeal coming from gearcase shaft rubbing on tub seal. Ordering gearcase and wash plate. ; ordrng 1 W10775188 (washplate) and 1 W10811956 (GEARCASE)
Kevin M.
DISHWASHER WHIRLPOOL WDF770SAFZ0 Unit not cleaning dishes. I ran diagnostic and found bottom spray arm not turning. I removed bottom spray arm and found it was not lined up with gears on wash pump. I made sure arm was clear and installed to motor with gears lined up. Ran diagnostic again. All spray arms not turning. All tests good.
Kevin M.
DRYER MAYTAG MGDC465HW0 Unit taking a long time to dry. I tested dryer and dryer tests good. Found clogged venting in house. Instructed customer to have venting cleaned.
Kevin M.
WASHER MAYTAG MHW5630HC0 Unit leaking water during cycle. I found damaged door boot causing leak. Removed and replaced door boot. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Unit not cooling in both compartments. I tested unit and found low side sealed system leak which caused oil to fill evaporator. Unit needs compressor, and evaporator. Ordering parts; 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188823 (evaporator)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Doors not leveled on install. I adjusted cabinets level so doors sit even. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Gained access to RC evaporator and found that fan motor was shorted, once I installed fan motor everything started working again. Other parts not needed at this time. All tests good."
Rod H.
WASHER MAYTAG MVWB855DC3 User interface has no response other than entering diagnostics to retrieve problem codes. Communication issues between boards and stuck key indicated by F6 E2 and F2 E1Electronic control and user interface need replacing .......consumer declined. Paid cash for trip/diagnostic fee. $115.00Saved estimate to office
Rod H.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Found defrost issue in fzr compartment Intermittent power to sealed system components as a result of low voltage system failure as indicated by faded segments in ui display usually caused by shorted deli ui getting moisture in board.Ordering electronics, and evap fan motor. Assembly.; 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 W11032800 (motor-evap) and 1 WPW10503833 (cntrl-elec)"
Rod H.
M/W OTR KITCHENAID KMHC319ESS4 Found no signs of arching or sparking in cavity and ran microwave with bowl of water for over 4 minutes to still reveal no arching nor sparking.Consumer said they had not put any cooking vessel in my with. Any type of metal nor were they using a metal rack in product. At this point unit seems operational with no arching nor sparking.ATTEMPTED TO REACH OUT TO WFCCSAFTEY TEAM as REQUESTED. ......RECORDING SAID OUT FOR TRAINING.
Rod H.
WASHER WHIRLPOOL WTW7000DW0 Control will not respond after powering upConfirmed Communication issue exists needs user interface and main control replaced.; 1 W10812423 (cntrl-elec) and 1 W10860738 (console)
Rod H.
REFRIGERATOR WHIRLPOOL WRF757SDEH00 No cooling either compartment Iced over fzr evaporatorLow voltage indicated by faded display on main user interface and deli user interface.Frzr evaporator frozen overWill need defrost thermistor and evap fan kit excludes fan thermistor harness assembly and electronics.Ordering both use interface controls, fan kit, main control and power supply.; 1 W10864269 (cntrl-elec) and 1 W11044862 (cover) and 1 WPW10453401 (elect control board) and 1 WPW10453401 (elect control board)
Tyler F.
WASHER WHIRPOOL MVWC565FW0 Customer stated that u it is working when it wants to. Found error code for temp sensor and u it shuts off when calibration is started. Ordering main control and fill valve in stock. Rescheduled for Monday when I have another call down here.; ordrng 1 W11038689 (valve) and 1 W11116594 (cntrl-elec)
Tyler F.
WASHER WHIRLPOOL WFW6620HW0 Customer stated that unit is still getting stuck ordering console not in stock.; ordrng 1 W11319991 (cntrl-elec)
Rod H.
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Returned, replaced W10633627 (motor-evap) and 1 W10807593 (cntrl-elec) and 1 W11380560 (CONTROL) and 1 WPW10277799 (harns-wire), Restored as designed op"
Kevin M.
RESIDENTIAL REFR WHIRLPOOL WRF535SWHZ00 Customer concerned with food items freezing in RC. Found out of range thermistor and failed jazz board. Removed and replaced jazz board and harness with thermistor. Tested unit. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Unit not dispensing ice. I tested unit and found yolk is stripped on auger motor not allowing auger in ice bucket to work. Ordering auger motor and yolk. ; ordrng 1 WP63052-2 (impeller) and 1 WPW10317991 (motor)
Kevin M.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit leaking in front of unit and under sink. I tested unit and found leak coming from plumbing under sink. I also saw leak at drain hose where it attaches to sump. I tightened drain hose connection and told customer they will need a plumber to fix other leak. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Unit not going through defrost causing cooling issue. Failed control in RC and out of range thermistor. Removed and replaced thermistor and main control. Tested unit. All tests good.
Rod H.
RANGE MAYTAG MGR6600FZ1 W10833885 W11162730 replaced by TF. RECALL ON TFFOUND OVEN AND BROILER IGNITION MODULE DEFECTIVE. REPLACED. TEST AS DESIGNED NORMAL OP RETURNED; pckd up 1 W11162730 (module-spk)
Kevin M.
WASHER MAYTAG MHW5630HC0 Unit leaking water during cycle. I found damaged door boot causing leak. Ordering door boot. ; ordrng 1 W11314648 (bellow)
Rich S.
WASHER WHIRLPOOL MHW5500FW "F31E1, F5E2, F8E3,F6E3 Keypad issue, pressure switch issue.... boot is stained with mildew instructed customer to use clean washer cycle with Affresh tablets. Bellow is functional, cosmetic issue not covered by policy. Schedule with area technician.; ordrng 1 W10911042 (panel-cntl) and 1 WPW10448876 (switch-wl)"
Rich S.
MICROWAVE WHIRLPOOL WMH31017FS Melted turntable coupler. Reroute for part.; ordrng 1 72017 (touchup wht) and 1 W11245707 (support) and 1 W11367904 (TRAY)
Rod H.
WASHER MAYTAG MVWC565FW1 Making noiseAgitator was looseConfirmed worn out drive hub and replaced as designed op returned; pckd up 1 W10528947 (drive hub kit)
Kevin M.
WASHER WHIRLPOOL WED4616SW0 unit making noise during cycle. I found worn rear seal which could be causing damage to clothes. Customer declined repair at this time.