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Local Reviews
for Moreno Valley, CA
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Kim - Moreno Valley, CA
Excellent Service
Repair Tech
Lorriane - Moreno Valley, CA
Service was awesome
Response from Appliance Repair Specialist:
Hello Lorriane, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.
Carol
Carol - Moreno Valley, CA
Professional
Response from Appliance Repair Specialist:
Hello Carol, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Kevin Mckellar
Paul - Moreno Valley, CA
Kevin Mckellar is outstanding person with a superior work and ethic. He came to our home to repair our whirlpool ice makers. We highly recommend Appliance Repair Specialist for appliance.
Response from Appliance Repair Specialist:
Hello Paul, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.
Great professional knowledgable and courteous
Kevin - Moreno Valley, CA
I was pleased and very happy with the professionalism and knowledge of the technicians.
Response from Appliance Repair Specialist:
Hello Kevin, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Jogeshwar
Jogeshwar - Moreno Valley, CA
Great and Fast Servicd
Response from Appliance Repair Specialist:
Hello Jogeshwar, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.
OVERBOOKING
ASHLEY - Moreno Valley, CA
I don't know how to rate this. 2nd time having to request for service, both appointment rescheduled due to over booking.
Response from Appliance Repair Specialist:
Hello, Thank you for your feedback as it is the only way that we can continue to improve . We are looking into this situation and are sorry that you had to reschedule. You time and business are important to us so if you would like to speak to us about this situation, please feel free to email us at service@ars.repair. Thank you again for your feedback.
Kevin M.
WASHER WHIRLPOOL MVWB765FW1 Unit making loud noise during spin cycle. I found noise coming from shaft of gearcase rubbing on tub seal. Failed gearcase assembly. Removed and replaced gearcase assembly. Tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WTW4900BW0
Kevin M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Unit not cooling and no water at dispenser. I found evap fan motor not running due to a DC voltage short between, main control, condenser fan and evap fan motor. Can’t determine which part in circuit causing the issue. Need to order and replace main control, evap fan and condenser fan. Ordering parts. ; ordrng 1 W11036566 (motor-evap) and 1 W11089236 (cntrl-elec) and 1 W11127829 (motor-cond)"
Kevin M.
WASHER WHIRLPOOL WTW5000DW1 "Customer stated the unit is damaging clothes. I tested unit and found washplate was loose. I removed washplate and inspected splines, splines are good. Reinstalled washplate and tightened to manufactures specs. Tested unit and calibrated. All tests good."
Kevin M.
REFIRGERATOR WHIRLPOOL WRT541SZDW00
Kevin M.
OVEN MAYTAG MGR6600FZ1 Door glass that came in had the wrong door glass inside the box and door glass was defective; ordrng 1 W11250167 (DOOR GLASS)
Kevin M.
RANGE WHIRLPOOL WEG745H0FS0 "Front burners are not lighting and having uneven flames. I found failed burner heads and caps causing the issue. Unit needs new burners and caps. Customer also showed me where the cast iron grates have cracked, I called trade partners to see if the grates would be covered by warranty. They told me the grates wouldn’t be covered and the customer would have to pay for grates. SR#7723796661. Ordering burners and caps. ; ordrng 1 W11161846 (CAP) and 2 WPW10256028 (burnr-head)s"
Kevin M.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Unit not making ice. I put unit into diagnostic cycle and checked voltage at ice maker. I had no voltage to ice maker. I found broken red and orange wires at base of freezer door causing voltage not to reach ice maker. Wires broke under normal operation at the bend of the wire loom when door is closed. Door is closing as designed. Removed and replaced freezer door. Tested unit. All tests good.
Kevin M.
REFIRGERATOR WHIRLPOOL WRS325FDAB06 Customer stated the unit stopped cooling and food started to defrost. The customer turned thermostat off and then back on and the unit will work good for a while and happen again. I found thermostat getting stuck. Failed thermostat. Removed and replaced thermostat.
Kevin M.
WASHER WHIRPOOL MVWC565FW0 "Found belt slipping in wash and spin cycles. Tipped unit back and found that the gearcase has leaked a lot of oil and damaged belt, pulley, and shield. Unit will need gearcase, belt, cam kit, and shield. Removed and replaced gearcase, cam, belt and shield. Tested unit. All tests good."
Kevin M.
WASHER WHIRLPOOL MVWB765FW1 Unit making loud noise during spin cycle. I found noise coming from shaft of gearcase rubbing on tub seal. Failed gearcase assembly; ordrng 1 W10811956 (GEARCASE)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01
Kevin M.
REFRIGERATOR WHIRLPOOL WRT134TFDW00 "Unit not cooling in both compartments. Found low side sealed system leak in evaporator. Unit will need evaporator and compressor to correct cooling issue ; ordrng 1 W10836706 (evaporator) 1 WPW10507886 (compressor)"
Kevin M.
DISHWASHER MAYTAG MDB8959SFZ4 Top rack falling down when customer pulls rack out. I found both side rails were broken and adjuster on left side broken. Removed and replaced rails and left adjuster. Tested unit. All tests good.
Kevin M.
DRYER WHIRLPOOL WGD4616FW1 "Unit taking a long time to dry. Tested unit, found poor airflow. Instruct customer on having venting cleaned. All tests good."
Kevin M.
DISHWASHER KITCHENAID KDFE104DWH4 Unit is not washing dishes or dissolving soap. I found that the unit fills with water and sends voltage to wash pump but wash pump not responding. Failed wash pump assembly. Removed and replaced wash pump/sump assembly. Tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WTW4816FW2 "Customer stated unit didn’t spin clothes all the way. I tested unit and found that the belt had made contact with the belt shield which caused speed sensor error. I found that the belt was not on the motor pulley all the way causing belt to ride too low on gearcase pulley. Both gearcase pulley and motor pulleys are tight with no play in either. I put belt on properly and ran unit, belt is staying in place and all tests normal."
Kevin M.
WASHER WHIRPOOL MVWC565FW0 "Found belt slipping in wash and spin cycles. Tipped unit back and found that the gearcase has leaked a lot of oil and damaged belt, pulley, and shield. Unit will need gearcase, belt, cam kit, and shield; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Kevin M.
WASHER WHIRLPOOL WTW4816FW1 "Customer stated unit making loud noise during cycle. Found gearcase pulley had been scraping on belt guard. Removed and replaced gearcase, cam kit, and belt. Tested unit. All tests good."
Kevin M.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Unit not filling ice maker. I cycled ice maker and found that the ice maker was not sending voltage to fill valve. I removed and replaced ice maker, now I have voltage to valve but valve not opening. Removed and replaced fill valve. Tested unit. All tests good. job complete"
Kevin M.
DRYER MAYTAG MGD5500FW1 "Customer concerned with odor of dryer while in operation. I tested dryer. All tests normal. Instruct customer on normal sounds, smells and operation. All tests good."
Kevin M.
OVEN MAYTAG MGR6600FZ1 "Hinges making a popping sound when door is opened also stainless trim has become unglued from door glass. Need to replace hinges and front door glass; ordrng 1 W11250167 (GLASS) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10612925 (nameplate)"
Kevin M.
WASHER MAYTAG MVWX655DW1 "Unit making loud squealing sound when unit is running. I found noise coming from belt slipping. Found belt slipping due to gearcase leaking oil all over pulley, pulley cover, belt and motor pulley. Unit needs gearcase, cam kit, belt and shield. Removed and replaced gearcase, belt, shield and cam. Tested unit. All tests good."
Kevin M.
WASHER MAYTAG MVWC565FW1 Unit making noise during agitation. I tested unit and found slight knocking noise coming from slightly loose agitator with load in washer. I tightened agitator. Splines on agitator and gearcase are good. Tested unit. All tests and sounds normal.
Kevin M.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer stated unit was leaking during use. I tested unit and found no leaks. I instructed customer on not rinsing dishes with dish soap as this can cause leaking out door if not all soap is off dishes. Also gave tips on rinse aid and detergent. All tests normal.
Kevin M.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Unit not filling ice maker. I cycled ice maker and found that the ice maker was not sending voltage to fill valve. I removed and replaced ice maker, now I have voltage to valve but valve not opening. Need to order fill valve. ; ordrng 1 WPW10279909 (valve-inlt)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Unit making loud noise in freezer compartment. Found defective shaft on evaporator fan motor. Removed and replaced evaporator fan motor. Tested unit. All tests good. ; used 1 WP2315539 (MOTOR-FAN) from stock
Kevin M.
WASHER WHIRLPOOL WTW8000DW5 "Customer stated unit is giving off balance message when clothes are balanced. I tightened washplate and rotor assembly. Tested unit with load, all tests good."
Kevin M.
WASHER WHIRLPOOL WTW4816FW2 Customer stated unit will not turn on. I tested unit and found no error codes. I put unit into diagnostic and recalibrated main control. I tightened all power connections at main control Incase wires were loosened up by vibration. All tests good.
Kevin M.
OVEN IKEA IBS550PWS01
Kevin M.
WASHER WHIRLPOOL WTW7500GC0 "Customer stated unit was not filling and unit would give off balance load codes. I found loose rotor causing false off balance codes. I tightened rotor tested unit. Recalibrated unit. All tests good. As for the not filling, the customers hot water is off and unit needs hot water when not set on coldest setting."
Kevin M.
REFIRGERATOR WHIRLPOOL WRS571CIHZ00 "Customer concerned with a little frost in spots in freezer. Spots are humidity freezing, door seals are sealing properly. Removed and replace Thermistor Kit. tested unit. unit checked good. Gave customer tips on keeping humidity down in RC. used 1 W10316760 (THERMISTOR KIT) from stock."
Kevin M.
WASHER WHIRLPOOL WFW7590FW0 Unit not draining and giving error f9e1. I found voltage to drain pump but pump not running. Failed drain pump. Removed and replaced drain pump. Tested unit. All tests good. ; used 1 WPW10605427 (PUMP-WATER) from stock
Kevin M.
REFRIGERATOR WHIRLPOOL WRS535SMBM00 Freezer has frost all over and not cooling. Found door seal not sealing causing frost. I heated and formed door gasket to seal properly. Defrosted frost and evap fan. Tested unit. All tests good.
Kevin M.
WASHER WHIRLPOOL WTW4816FW1 "Customer stated unit making loud noise during cycle. Found gearcase pulley had been scraping on belt guard. Agitator stuck on gearcase shaft. Unit needs geracase, belt, cam kit, and agitator. Ordering parts; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (GEARCASE) and 1 WP3951744 (agitator) and 1 WPW10006384 (drive belt)"
Kevin M.
WASHER MAYTAG MVWX655DW1 "Unit making loud squealing sound when unit is running. I found noise coming from belt slipping. Found belt slipping due to gearcase leaking oil all over pulley, pulley cover, belt and motor pulley. Unit needs gearcase, cam kit, belt and shield. Ordering parts; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11239857 (BELT ) and 1 WPW10427633 (pulley shield)"
Kevin M.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Unit has dent on upper center on left side door. Need to order left side door; ordrng 1 W11254613 (DOOR FIP )
Kevin M.
DISHWASHER WHIRLPOOL WDF750SAYM3 "Found multiple issues. I found wash motor stalling mid wash cycle, wash motor doesn’t lose voltage just stalling. I found heater relay on main control open. Lower rack wheels have broken causing lower rack not to roll in when loaded with dishes. Unit will need lower rack wheels, main control, and sump/motor assembly"
Kevin M.
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Bottom ice maker not producing ice and has stalled mid harvest. Failed bottom ice maker. I found error code for top ice maker stalling as well and customer stated top ice maker will go days without ice. Temps test normal. Unit needs bottom and upper ice maker. Removed and replaced upper and lower ice makers. Cycled both ice makers. All tests good.
Kevin M.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Removed and replaced left side door. Tested unit. All tests good.