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Local Reviews
for Moorpark, CA

Appliance Repair Specialist Rated 4.3 out of 5 stars based on 41 customer reviews

Map of Moorpark, CA

Excellent service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the excellent review! We appreciate your time and business.


Map of Moorpark, CA

Great Service by Isidro!




Review of Appliance Repair Specialist

I would like to thank Isidro for listening to what our problem was with our new KA oven, which was the preheat temperature did not correctly reach the minimum degrees when the beep went off, which improperly cooked our food. After a month of frustration (3 different appointments with ARS, numerous phone calls), he came out and actually turned ON our oven (unlike first technician), had a probe to use to check the temperature (unlike first technician who just replaced our sensor without doing either), and recalibrated the oven to efficiently work! I would also like to thank Robert for assuring me that this 3rd appointment with a different technician would come to fruition and not be canceled. I just wanted to say also that I did not appreciate the girl Shar who abruptly and rudely hung up on me, when I was frustrated about a canceled appointment and an unresolved issue with our oven that had not been working since our original purchase of 9/12/20. Thank you again to Isidro whom I would rate excellent, but due to the overall experience with ARS, the company was below average as a whole.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to improve our service! If there is anything else we could have done to better your experience, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Moorpark, CA

Washing machine




Review of Appliance Repair Specialist

Excellent repairman


Response from Appliance Repair Specialist:

Thank you for the awesome review! Appliance Repair strives to provide excellent & exceptional service. We appreciate your time and business.


Map of Moorpark, CA

Frustrated




Review of Appliance Repair Specialist

The technician came and was unprepared to make the repair on the first visit even though I called the company and told them I had determined what the problem was and asked them to have the parts on the truck when the technician came. They had the make and model of the appliance and could have ordered the parts ahead of time. The technician took photos of the make and model of the appliance and said he would need to order the parts and come back another day. A week later the technician returns and repairs the appliance in less than 20 minutes. The technician was pleasant and worked efficiently, but I believe should have been prepared to make the repair on the first visit. Very frustrating as a consumer to have to wait weeks for a repair. Nothing against the technician he was fine. When setting up the appointment, the company gave me one date and time for the appointment which was acceptable as I had a medical appointment in the morning. The day before the appointment, the company called and said the technician would be there in the morning, rather than the afternoon. That did not work for my schedule because of my medical appointment. The appointment then had to be rescheduled. More delays.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Moorpark, CA

Awesome Service




Review of Appliance Repair Specialist

Very helpful he knew what the problem was and fixed it, he took time out to explain what the issue was a very nice respectableful gentleman!!


Map of Moorpark, CA

Great service!




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review! We appreciate your time and business.


Map of Moorpark, CA

Excellent service.




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! Appliance Repair strives to provide excellent & exceptional service. We appreciate your time and business.


Map of Moorpark, CA

Great service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Map of Moorpark, CA

Great knowledge of product.




Review of Appliance Repair Specialist

Aaron was super on telling me what going on with my freezer lighting.


Response from Appliance Repair Specialist:

Thank you for the great review! We strive to provide awesome service and we appreciate your time and business.


Map of Moorpark, CA

Zach




Review of Appliance Repair Specialist

Thank you for the prompt service


Response from Appliance Repair Specialist:

Thank you for the great review! We strive for such service and appreciate your business.


Great service




Review of Appliance Repair Specialist

Job well done


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Arron is a joke




Review of Appliance Repair Specialist

Repair tech Arron Bass is a joke. except the joke isn't funny its tragic. This guy has the worst attitude of any service provider i've encountered in 40 years. Their service has the exclusive contract to service kitchen aid appliance in the entire area and he uses that exclusivity to manipulate situations to exact the largest possible fee adn and number of appearances while your appliance sits idle with no regard to your personal inconvenience all the time having his hand out for a tip for tip for performing warranty services. His personal physique keeps him from performing required services and his attitude is the absolute worst. the fact kitchenaid certified him tells you all you need to know about the manufacturer and the service company. there is always an excuse to come back for a second visit when the first visit could rectify the problem. kitchenaid has just this one tech to service millions of consumers in SO Cal its a travesty!!


Response from Appliance Repair Specialist:

Hi John, thank you for taking the time to write a review, we appreciate your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We appreciate your time and business.


Marquez




Review of Appliance Repair Specialist

Great


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Disappointed




Review of Appliance Repair Specialist

Aaron came Friday afternoon to look at my refrigerator. Aaron should be more respectful going into homes during this time. He leaned his very heavy body over my countertop as he looked at his computer and talked to me 90% of the time he was in my home. For $115.00, his way of checking out my refrigerator was open the double doors twice and look in. I explained the motor and fan underneath the freezer was where we thought was the problem. He never pulled the unit out to check the fan motor. I have pulled this refrigerator out myself and I am 69 years old. Very unhappy customer. Please forward this email to the supervisor who oversees customer service. Regards, BettyAnn Endres


Response from Appliance Repair Specialist:

Hi Bettyann, thank you for taking the time to write a review, we appreciate your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We appreciate your time and business.


Great service!




Review of Appliance Repair Specialist

Aaron really knows his stuff! He did a great job very efficiently!


Response from Appliance Repair Specialist:

Thank you so much for the feedback. We are excited to hear that you had a great experience with Aaron at Appliance Repair! We strive to provide excellent and exceptional service. Thank you for your time and business.


Awesome service




Review of Appliance Repair Specialist

The technician was amazing. Personable, knowledgeable, descriptive, accurate and great to work with. A++ Rating


Response from Appliance Repair Specialist:

We are excited to hear that you had an outstanding experience with Appliance Repair! We strive to provide excellent and exceptional service! Thank you for the awesome review, we appreciate your time and business.


Wssher repair




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We strive to provide excellent and exceptional service! Thank you for your time and business.


Excellent service




Review of Appliance Repair Specialist

Mr Bass is fantastic Very professional, timely and explains your options in a very honest way. I am very satisfied with his work and service. He’s been here twice and I’m very satisfied


Response from Appliance Repair Specialist:

We are excited to hear that you had a wonderful experience with our company! We strive to provide excellent and exceptional service! Thank you for the awesome review, we appreciate your time and business.


Problem resolved within our warranty, great job




Review of Appliance Repair Specialist

Repairs were done in a timely manner and repair person was friendly and got the job done. We are happy with the results. He did have to come back twice to finish because didn't have the correct part the first day but it worked out fine


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.


ice maker repair




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.


Helpful service. Appreciated the honest opinion of the tech about fixing vs. replacing washing machine.




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.


Great service




Review of Appliance Repair Specialist

Great service!


Response from Appliance Repair Specialist:

We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.


Ed




Review of Appliance Repair Specialist

Service person was Very nice and extremely knowledgeable. But wish they take a appointment times. You don’t know what time your appointment is until the robot call the day before or look it up on the web site.


Repair ice box




Review of Appliance Repair Specialist

Excellent


Response from Appliance Repair Specialist:

We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


Aaron is a great guy!




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hi Richard, Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


Great service!




Review of Appliance Repair Specialist

Overall excellent service. Scheduling was easy and friendly. We were well-informed, and the service specialist knew precisely what he needed to do and accomplished it quickly and with minimum disruption.


Response from Appliance Repair Specialist:

Hello Mark, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.


Ann




Review of Appliance Repair Specialist

Friendly and knowledgeable


Response from Appliance Repair Specialist:

We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.


Good Service




Review of Appliance Repair Specialist

It was good, but there was a mix up on my initial appointment, and no one showed up. When they came out, they did not have the needed part, and they had to come back out. The good news is that it is fixed now and works.


Response from Appliance Repair Specialist:

Hello John, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Great service




Review of Appliance Repair Specialist

Aaron was very professional and friendly and seemed very knowledgeable about the lid lock repair of our washer. He arrived on time after sending a message he was on his way. He also took the time to go over some things with me about the washer. It was covered under the warranty so I am not rating the cost below.


Response from Appliance Repair Specialist:

Hi Sharon, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


Never again!




Review of Appliance Repair Specialist

Technician wouldn’t even bother listening to what our problem was with this NEW machine. We have videos of what the washer was doing and he didn’t care to watch. Said he was there to “do his thing” and to leave him alone. He was speaking to a Maytag rep over the phone and we also tried to explain to him what was happening and technician got upset. Stormed out of our house and said he was going to finish his call outside. That he did got in his service can and left without saying a word. NEVER AGAIN!


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


No show




Review of Appliance Repair Specialist

Very poor customer service


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Great Service




Review of Appliance Repair Specialist

I did not call to confirm the appointment the first time. therefore, I had to make another call to make another appointment. and then confirmed it before the customer service arrived. Thanks


Refrigerator repair




Review of Appliance Repair Specialist

My problem was taken care of. The faulty part replaced and my refrigerator is now working properly.


Great service




Review of Appliance Repair Specialist


Helpful




Review of Appliance Repair Specialist

Aaron was very helpful and knowledgeable with suggestions as our oven is 18 yrs old. He gave us options which we are considering.


Response from Appliance Repair Specialist:

Hi Karen, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Isidro L.

Isidro L.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "On arrival I uninstalled old ice maker, removed upper panels, installed new ice maker, cycle ice maker and water, I advised customer to let the unit regulate itself for proper temperature and ice making, unit tested okay and operating properly as designed...job complete"

Near Nightingale St, Moorpark, CA 93021
Isidro L.

Isidro L.

DISHWASHER KITCHENAID KDFE104HWH0 "On arrival customer stated unit was not draining sometimes, ran diagnostics no error codes, ran diagnostics to calibrate unit , unit tested okay and operating properly as designed at this time of service...job complete"

Near Kimberwick Ln, Moorpark, CA 93021
Isidro L.

Isidro L.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Found units ice maker stuck with too much water, I unstuck and ran harvest cycle and it cycled fine, on closer inspection found unit not cooling properly."

Near Bending Oak Ct, Moorpark, CA 93021
Isidro L.

Isidro L.

WASHER WHIRLPOOL WTW7120HW "On arrival customer stated unit would not finish cycle and will turn into a loop, I ran diagnostics found error code F1E2 , on closer inspection found a faulty motor, control board, and gear case, ordering parts, W11423759 gearcase, W11260238 rotor, W11195971 stator, W10734521 slider, W11419051 control, W10754448 clutch; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 W11419051 (CONTROL BOARD ) and 1 W11423759 (DRIVE GEAR CASE)"

Near Avedon Rd, Moorpark, CA 93021
Joe M.

Joe M.

DRYER MAYTAG MGDB955FW0 Unit needs a high limit thermostat ordering part; ordrng 1 WP3391912 (thermostat)

Near Arroyo Dr, Moorpark, CA 93021
Joe M.

Joe M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ Replaced cracked bin job complete

Near Bluewood Ct, Moorpark, CA 93021
Joe M.

Joe M.

DRYER MAYTAG MGD7230HW0 Replaced blower housing and motor tested unit job complete

Near Charles St, Moorpark, CA 93021
Alan S.

Alan S.

MICROWAVE WHIRLPOOL GMC305PRB01 Unit has bad interlock switches ordering new ones please reschedule and parts arrive; ordrng 3 W10211972 (switch)s

Near Moorpark, CA 93021
Alan S.

Alan S.

WASHER WHIRLPOOL WTW500DW3 Unit stopped working properly after power outage and has F8e1 long fill no fill needs new water valve ordering parts Please reschedule for tomorrow; ordrng 1 W11038689 (valve) and 1 W11417466 (CONTROL )

Near Sarah Ave, Moorpark, CA 93021
Joe M.

Joe M.

DRYER MAYTAG MGD7230HW0 Blower wheel is jammed on unit. Ordering part.; ordrng 1 WP697772 (blower wheel)

Near Charles St, Moorpark, CA 93021
Joe M.

Joe M.

REFRIGERATOR KITCHENAID KBSD608ESS01 Led light was out. Replaced led light with truck stock unit functioning as designed.; used 1 W11462342 (LIGHT ) from stock

Near Trevino Dr, Moorpark, CA 93021
Joe M.

Joe M.

DRYER WHIRLPOOL WHD560CHW1 Replaced heat pump spout on unit. Unit is now functioning as designed. Job complete

Near White Sage Rd, Moorpark, CA 93021
Joe M.

Joe M.

DRYER WHIRLPOOL WGD92HEFW0 Unit has a issue where it is making noise while running. This issue is a clear indication of a failing idler pulley ordering part. Please schedule customer as soon as part comes in ; ordrng 1 4392067 (dryer repair kit)

Near Augusta Dr, Moorpark, CA 93021
Joe M.

Joe M.

DRYER WHIRLPOOL WGD9610XW1 Replaced dryer repair kit and tested unit job complete

Near Maya Cir, Moorpark, CA 93021
Alan S.

Alan S.

WASHER MAYTAG MVW6230HW0 Sr# 7729524902 tested outlets getting 120 V both units are sharing one outlet unit has no error codes called tech line tech line advised me units need to have their own outlet designated to each unit on separate breakers advise client to fix receptacle problem problem still occurs after receptacles are fixed to give us a call back and we can take another look at her unit tech line supplied SR numberJob complete

Near Graduate Cir, Moorpark, CA 93021
Isidro L.

Isidro L.

OVEN WHIRLPOOL KODE500ESS05 "On arrival customer stated unit was not working or heating properly, that the unit would cook more in the back then the front ,ran a test with meter and temp probe,upper oven was off by 10degrees + calibrated top oven, also calibrated bottom oven 30 +, also customer stated unit stains on oven doors ; ordrng 1 W10839793 (nameplate) and 1 W11354870 (UPPER DOOR) and 1 W11354870 (LOWER DOOR)"

Near Hunter Crest Ct, Moorpark, CA 93021
Isidro L.

Isidro L.

OVEN KITCHENAID KODE307ESS03 "On arrival I uninstalled unit from cabinetry, removed blower and control board, reinstalled new control board, and blower cooling fan, ran diagnostics found no error codes, unit tested okay, unit is now operating without buzzing noise and as designed...job complete"

Near Broadview Dr, Moorpark, CA 93021
Isidro L.

Isidro L.

M/W OTR WHIRLPOOL WMH31017HW4 "On arrival I uninstalled microwave door, replaced and secured new door, unit tested okay, and operating properly as designed...job complete"

Near Flowerview Ct, Moorpark, CA 93021
Isidro L.

Isidro L.

DISHWASHER KITCHENAID KDFE104HWH0 "On arrival I uninstalled old control board, reinstalled new control board, Tested unit , unit is operating properly as designed...job complete"

Near Kimberwick Ln, Moorpark, CA 93021
Joe M.

Joe M.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replaced light module and tested unit. Unit function as designed. Job complete

Near Country Meadow St, Moorpark, CA 93021
Joe M.

Joe M.

WASHER MAYTAG MVWB865GW1 Customer is stating unit is making a clicking noise. Found unit has a loose rotor. Tightened rotor unit is not making any noises as of now.

Near Charles St, Moorpark, CA 93021
Isidro L.

Isidro L.

REFRIGERATOR KITCHENAID KRMF706ESS01 "On arrival customer stated unit was not making ice and the freezer wasn’t maintaining temp properly, on inspection used by meter probe and got 36 degrees in refrigerator side,freezer side at 5 degrees, found u it with bad ice maker; ordrng 1 W11294907 (icemaker) and 1 WPW10341329 (water valve assy)"

Near Bending Oak Ct, Moorpark, CA 93021
Joe M.

Joe M.

REFRIGERATOR KITCHEN AID KBSD600ESS00 Units crisper pan is broken ordering part.; ordrng 1 WP2256248 (front-pan)

Near Rocky Top Cir, Moorpark, CA 93021
Isidro L.

Isidro L.

DRYER MAYTAG MGD8630HC1 "On arrival customer stated unit was making noise, ran diagnostics found no error codes, on closer inspection found unit to have loose drum, reinstalled drum secured and aligned drum ,tested unit, unit is now operating properly quietly as designed...job complete"

Near White Sage Rd, Moorpark, CA 93021
Isidro L.

Isidro L.

FREEZER MAYTAG MFT2776FEZ00 "On arrival I removed old modules, replaced with new led lights, W10695459 freezer module from stock parts, unit is now operating properly as designed at this time of service...job complete ; used 1 W10695459 (MODULE) from stock"

Near University Dr, Moorpark, CA 93021
Isidro L.

Isidro L.

M/W OTR WHIRLPOOL WMH31017HW4 "On arrival customer stated unit was cracked, on inspection found unit with a crack on the bottom of the microwave door, ordering door; ordrng 1 W11247220 (door/mw)"

Near Flowerview Ct, Moorpark, CA 93021
Isidro L.

Isidro L.

RANGE WHIRLPOOL WEG745H0FS0 "On arrival customer stated unit was getting too hot to touch, tested unit with probe, unit was off calibration by 50+ degrees, calibrated unit by 30-called line, called tech line sr7729267810, retested units temp with probe, unit is operating as designed...job complete"

Near N Tulane Ave, Moorpark, CA 93021
Isidro L.

Isidro L.

OVEN KITCHENAID KEBS208SSS04 "On arrival customer stated unit was not working or turning on, on inspection found units breaker was faulty, I got the u it to come on, tested unit,unit is operating properly as designed at this time of service...job complete"

Near Pinefield Ct, Moorpark, CA 93021
Isidro L.

Isidro L.

MICROWAVE KITCHENAID KOCE507EBL05 "On arrival customer stated unit was not working properly, on inspection found error code F1E0 faulty console, ordering parts ; ordrng 1 W11087458 (console) and 1 W11179310 (cntrl-elec)"

Near Timberdale Rd, Moorpark, CA 93021
Isidro L.

Isidro L.

REFRIGERATOR WHIRLPOOL WRS325FDAM02 "On arrival I replaced freezer light and door switch, also cleaned the condenser, was clogged of lint, also used my heat gun to mold the freezer door gasket, was not sealing right, it’s now properly sealed, tested unit, unit is operating properly as designed at this time of service...job complete"

Near E Purdue St, Moorpark, CA 93021
Isidro L.

Isidro L.

DRYER MAYTAG MGD6230HW0 "On arrival customer stated unit was not cycle signaling, on inspection found unit with bad console panel, uninstalled and replaced with new panel, tested unit, unit is now operating properly as designed...job complete"

Near Shadyridge Rd, Moorpark, CA 93021
Isidro L.

Isidro L.

REFRIGERATOR WHIRLPOOL KRMF706ESS00 "On arrival installed board nothing happen Called tech line did some test, found a bad side adapter harness, Sr 7729168893, unit needs a side adapter harness ; ordrng 1 W11170612 (harns-wire)"

Near Meeham Way, Moorpark, CA 93021
Isidro L.

Isidro L.

REFRIGERATOR WHIRLPOOL ED5KVEXVL00 "On arrival customer stated unit was not working or cooling properly, on inspection found unit with bad thermostat and control, ordering parts ; ordrng 1 WP2198202 (thermostat) and 1 WPW10366605 (cntrl-elec)"

Near Honeyglen Ct, Moorpark, CA 93021
Joe M.

Joe M.

WASHER MAYTAG MVWB765FW4 Replaced control and ran unit through diagnostics and tested modes. Unit is not giving back any error codes. Job complete

Near N Tulane Ave, Moorpark, CA 93021
Isidro L.

Isidro L.

DRYER WHIRLPOOL MGD6230HW0 "On arrival I uninstalled gas line and gas valve, installed new gas valve, reassembled unit back together, tested unit, unit is now operating properly as designed with out any gas leaks...job complete"

Near Burdock Dr, Moorpark, CA 93021
Isidro L.

Isidro L.

REFRIGERATOR WHIRLPOOL WRS325FDAM02 "On arrival customer stated units ice maker was not working found stuck ice maker, uninstalled and repaired ice maker, installed led light in refrigerator side, tested unit, unit is operating as designed...job complete"

Near E Purdue St, Moorpark, CA 93021
Isidro L.

Isidro L.

DRYER WHIRLPOOL WGD9610XW1 "On arrival customer stated unit was making loud noise, on inspection found unit to need a dryer repair kit, ordering part; ordrng 1 4392067 (dryer repair kit)"

Near Maya Cir, Moorpark, CA 93021
Isidro L.

Isidro L.

DRYER WHIRLPOOL WGD7120HW0 "On arrival customer stated unit was not heating properly, ran diagnostics found no error codes, on closer inspection found that customer needed to be instructed on how to use the unit and what cycles do what, tested unit, unit is operating properly as designed...job complete"

Near Winter Ave, Moorpark, CA 93021
Isidro L.

Isidro L.

OVEN KITCHEN AID KOSE500ESS05 "On arrival customer stated unit was not heating properly in the proper manner, banana bread was not cooked all the way, ran diagnostics found no error codes, tested unit with meter probe, unit was off by 20 degrees, calibrated unit 20 degrees + I let the customer know about temp Fluctuation.. retested unit, unit is now operating properly as designed...job complete"

Near Terraceridge Rd, Moorpark, CA 93021
Isidro L.

Isidro L.

FREEZER JENN-AIR JS48PPDUDE01 "Installed new led module light, tested unit, unit is now operating as designed...job complete"

Near Red Bird Ct, Moorpark, CA 93021