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Local Reviews
for Montclair, CA
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Lawrence - Montclair, CA
Great service. Very personable.
Response from Appliance Repair Specialist:
Hi Lawrence, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
poor diagnostics, pleasant repairman
SMITH - Montclair, CA
I hope the repairman wasn't just trying to oversell expensive repair parts. but if he wasn't his diagnostic skills need to be refreshed!
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Customer stated that the refer is not cooling. Found failed bi metal in the freezer. Ordering harness in stock customer is unplugging the unit to defrost before return.; ordrng 1 W10911770 (harns-wire)
Tyler F.
LAUNDRY MAYTAG MVWX655DW1 Customer stated that the washer will not spin. Found failed hub kit. In stock; ordrng 1 W10528947 (drive hub kit)
Tyler F.
WASHER WHIRLPOOL WTW7500GW0 "Customer stated that the unit will turn on then turn off and never go through a cycle. Checked for error codes, found only off balance load. Cycle tested and calibrated unit. Found unit runs through all cycles. Off balance load is why clothes were not spinning out. All works good at this time."
Tyler F.
REFRIGERATOR WHIRLPOOL WRT111SFDM03 Customer stated that the shelf will not stay in the freezer door. Found door is warped and shelf will not line up. Ordering door customer aware of time frame for door. All customer to schedule it’s an event needs to be brought into giant rev.; ordrng 1 LW10751123 (dor-fip)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Customer stated that the refer is not cooling. Found evaporator is frozen over. Removed and replaced thermistor and cover tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Customer stated that the refer is not cooling. Found evaporator is frozen over. Ordering thermistor and cover not in stock.; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
Tyler F.
WASHER WHIRLPOOL WTW4816FW2 Customer stated that the agitator came apart. Found broken agitator and gear case is making noise. Ordering gear case and agitator not in stock.; ordrng 1 W11255272 (GEAR CASE) and 1 WP3951744 (agitator)
Tyler F.
WASHER MAYTAG MVWB765FW0 Customer stated that unit is now having error code for lid lock. in test lid lock is working fine. In video control is turning off and on and lid lock is clicking. Removed and replaced lid lock and control tested all works good at this time.
Tyler F.
DRYER WHIRLPOOL WGD4800XQ3 Customer stated that it is taking a long time to dry. Found timer is shorted. Removed and replaced timer tested all works good at this time.; used 1 WPW10185981 (TIMER) from stock
Tyler F.
WASHER MAYTAG MVWB765FW0 Customer stated that unit is now having error code for lid lock. in test lid lock is working fine. In video control is turning off and on and lid lock is clicking. Ordering lid lock and control in stock.; ordrng 1 W10810403 (lid lock assembly) and 1 W10920541 (cntrl-elec)
Tyler F.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer stated that unit will not power on. Found power to control but no voltage out. Removed and replaced board and user interface tested all works good at this time.
Tyler F.
WASHER MAYTAG MVWB765FW0 Customer stated that the user interface will not respond and also has error code for communication error. Ordering user interface and will use control board on next visit.; ordrng 1 W10919546 (console)
Tyler F.
WASHER AMANA NTW4605EW0 Customer stated that the unit is leaking water and not finishing the cycle. Found the leak is coming from the customers plumbing. Found u it is suds lock due to over soap use. Calibrated unit and tested all works good at this time.
Tyler F.
WASHER MAYTAG MVWB765FW0 Customer stated that unit was not completing cycles. Found error code for water temp sensor fault. Removed and replaced fill valve. Calibrated and test3d all works good at this time.
Tyler F.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer stated that unit will not power on. Found power to control but no voltage out. Ordering board and user interface not in stock.; ordrng 1 W11084672 (USER INTERFACE ) and 1 W11087213 (cntrl-elec)
Tyler F.
WASHER MAYTAG MVWC565FW1 "Customer stated that unit does not wash or spin. Found error code for open motor circuit, and in the test the board shut off. In drain and spin no actuator action. Removed and replaced motor actuator and control tested all works good at this time."
Tyler F.
WASHER MAYTAG MVWC56FW0 Customer stated that a pillow case is stuck under the agitator. Removed agitator and removed pillow case. Tested all works good at this time.
Tyler F.
WASHER MAYTAG MVWB765FW1 Customer stated that the unit is leaking. Found dispenser housing is leaking. Removed and replaced housing tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL MVWC565FW1 Removed and replaced motor. Tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL MVWC565FW1 Removed and replaced motor. Tested all works good at this time.
Tyler F.
WASHER MAYTAG MVWC565FW1 "Customer stated that unit does not wash or spin. Found error code for open motor circuit, and in the test the board shut off. In drain and spin no actuator action. Ordering motor actuator and control.; ordrng 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11162438 (ELEC CNTRL )"
Tyler F.
WASHER MAYTAG MVWB765FW1 Customer stated that the unit is leaking. Found dispenser housing is leaking; ordrng 1 W11172234 (HOUSING)
Tyler F.
WASHER MAYTAG MVWX655DW1 Customer stated that the unit will not turn on. Found unit locked in suds lock. Calibrated and tested all works good at this time. Customer to use less soap.
Tyler F.
WASHER WHIRLPOOL MVWC565FW1 Customer stated that unit will not drain and is making noise in the spin cycle. Found debris in pump. Removed and tested found gear case is making noise. Removed and replaced gear case and cam kit unit still making noise but not as loud. Ordering motor in stock.; ordrng 1 W11026785 (motor-drve)
Tyler F.
WASHER WHIRLPOOL MVWC565FW1 Customer stated that unit will not drain and is making noise in the spin cycle. Found debris in pump. Removed and tested found gear case is making noise. Ordering gear case and cam kit needs to be transferred.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)
Tyler F.
M/W OTR WHIRLPOOL WMH32519FS0 Customer stated that the microwave was sparking on the inside. Found customer had the rack inside and finish was scratched off the rack. Took rack out and tested all works good. Customer to use without rack. All works good at this time.
Tyler F.
RANGE WHIRLPOOL MGR5755QDS Customer stated that the oven preheated and she put her food in and it did not cook. Preheated oven to 350 and let it cycle on and off a few times.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customer stated that the lights are strobing in both sides. Removed and replaced LED lights. Tested all works good at this time.
Tyler F.
DISHWASHER JENN-AIR JDB8700AWP3 Customer stated that dishwasher is still leaking. Cycle tested and could not recreate leak. Removed and replaced door seal tested all works good at this time.
Tyler F.
DISHWASHER JENN-AIR JDB8700AWP3 Customer stated that dishwasher is still leaking. Cycle tested and could not recreate leak. Ordering door seal in stock.; ordrng 1 W10300924V (door seal)
Tyler F.
WASHER WHIRLPOOL WTW5000DW Customer stated that the washer is leaking when in use. Found drain pipe is lower than unit and is siphoning and leaking from the drain. Advised customer to fix drain so that unit can function properly.
Tyler F.
DISHWASHER JENN-AIR JDB8700AWP3 Customer stated that dishwasher is leaking from the door. Found calcium buildup on the door seal may have been causing the leak. Fixed and tested all works good at this time.
Tyler F.
REFIRGERATOR WHIRLPOOL WRS325SDHZ02 Customer stated that the unit is leaking. Found pin hole leak in water line to water valve. Fixed line with connector. Let customer know that T valve on water supply is also leaking and needs to be replaced. All works good at this time.; used 1 WP2198677 (1/4 CONNECTOR) from stock
Tyler F.
REFIRGERATOR WHIRLPOOL ED2HBEXTS01 Customer stated water dispenser is not working. Found pins for switch broken. Removed and replaced bracket and installed water filter for customer. Tested all works good at this time.
Tyler F.
DRYER AMANA NGD4655EW1 Customer stated that unit smells like lighter fluid in the exhaust. Cycle tested unit and could not verify s problem. Explained to customer that unit has no fluids or chemicals in it. Smell has to be coming from the gas being burned. All works good at this time.
Tyler F.
REFIRGERATOR WHIRLPOOL ED2HBEXTS01 Customer stated water dispenser is not working. Found pins for switch broken. Ordering bracket in stock.; ordrng 1 WP2180226 (bracket)
Tyler F.
WASHER WHIRLPOOL WTW4955HW0 Removed and replaced cover. Tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL WTW4955HW0 Cover was rubbing on pulley and broke ordering cover.; ordrng 1 WPW10550173 (cover pulley)
Tyler F.
WASHER WHIRLPOOL WTW4955HW0 Customer stated that unit is not using enough water and is not locking the lid. Checked for error codes and cycle tested 7nit. Instructed customer that lock will not engage till before the spin cycle and that the water level is determined by the load size. Calibrated unit all works good at this time.
Tyler F.
WASHER WHIRLPOOL WTW5000DW Customer stated that unit stopped mid cycle. Found drain pump is not spinning. Removed and found blade was jammed. Fixed and tested all works good at this time.