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Local Reviews
for Montclair, CA
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Lawrence - Montclair, CA
Great service. Very personable.
Response from Appliance Repair Specialist:
Hi Lawrence, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
poor diagnostics, pleasant repairman
SMITH - Montclair, CA
I hope the repairman wasn't just trying to oversell expensive repair parts. but if he wasn't his diagnostic skills need to be refreshed!
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Tyler F.
WASHER MAYTAG MVWC565FW1 "Customer stated that unit does not wash or spin. Found error code for open motor circuit, and in the test the board shut off. In drain and spin no actuator action. Ordering motor actuator and control.; ordrng 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11162438 (ELEC CNTRL )"
Tyler F.
WASHER MAYTAG MVWB765FW1 Customer stated that the unit is leaking. Found dispenser housing is leaking; ordrng 1 W11172234 (HOUSING)
Tyler F.
WASHER MAYTAG MVWX655DW1 Customer stated that the unit will not turn on. Found unit locked in suds lock. Calibrated and tested all works good at this time. Customer to use less soap.
Tyler F.
WASHER WHIRLPOOL MVWC565FW1 Customer stated that unit will not drain and is making noise in the spin cycle. Found debris in pump. Removed and tested found gear case is making noise. Removed and replaced gear case and cam kit unit still making noise but not as loud. Ordering motor in stock.; ordrng 1 W11026785 (motor-drve)
Tyler F.
WASHER WHIRLPOOL MVWC565FW1 Customer stated that unit will not drain and is making noise in the spin cycle. Found debris in pump. Removed and tested found gear case is making noise. Ordering gear case and cam kit needs to be transferred.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase)
Tyler F.
M/W OTR WHIRLPOOL WMH32519FS0 Customer stated that the microwave was sparking on the inside. Found customer had the rack inside and finish was scratched off the rack. Took rack out and tested all works good. Customer to use without rack. All works good at this time.
Tyler F.
RANGE WHIRLPOOL MGR5755QDS Customer stated that the oven preheated and she put her food in and it did not cook. Preheated oven to 350 and let it cycle on and off a few times.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Customer stated that the lights are strobing in both sides. Removed and replaced LED lights. Tested all works good at this time.
Tyler F.
DISHWASHER JENN-AIR JDB8700AWP3 Customer stated that dishwasher is still leaking. Cycle tested and could not recreate leak. Removed and replaced door seal tested all works good at this time.
Tyler F.
DISHWASHER JENN-AIR JDB8700AWP3 Customer stated that dishwasher is still leaking. Cycle tested and could not recreate leak. Ordering door seal in stock.; ordrng 1 W10300924V (door seal)
Tyler F.
WASHER WHIRLPOOL WTW5000DW Customer stated that the washer is leaking when in use. Found drain pipe is lower than unit and is siphoning and leaking from the drain. Advised customer to fix drain so that unit can function properly.
Tyler F.
DISHWASHER JENN-AIR JDB8700AWP3 Customer stated that dishwasher is leaking from the door. Found calcium buildup on the door seal may have been causing the leak. Fixed and tested all works good at this time.
Tyler F.
REFIRGERATOR WHIRLPOOL WRS325SDHZ02 Customer stated that the unit is leaking. Found pin hole leak in water line to water valve. Fixed line with connector. Let customer know that T valve on water supply is also leaking and needs to be replaced. All works good at this time.; used 1 WP2198677 (1/4 CONNECTOR) from stock
Tyler F.
REFIRGERATOR WHIRLPOOL ED2HBEXTS01 Customer stated water dispenser is not working. Found pins for switch broken. Removed and replaced bracket and installed water filter for customer. Tested all works good at this time.
Tyler F.
DRYER AMANA NGD4655EW1 Customer stated that unit smells like lighter fluid in the exhaust. Cycle tested unit and could not verify s problem. Explained to customer that unit has no fluids or chemicals in it. Smell has to be coming from the gas being burned. All works good at this time.
Tyler F.
REFIRGERATOR WHIRLPOOL ED2HBEXTS01 Customer stated water dispenser is not working. Found pins for switch broken. Ordering bracket in stock.; ordrng 1 WP2180226 (bracket)
Tyler F.
WASHER WHIRLPOOL WTW4955HW0 Removed and replaced cover. Tested all works good at this time.
Tyler F.
WASHER WHIRLPOOL WTW4955HW0 Cover was rubbing on pulley and broke ordering cover.; ordrng 1 WPW10550173 (cover pulley)
Tyler F.
WASHER WHIRLPOOL WTW4955HW0 Customer stated that unit is not using enough water and is not locking the lid. Checked for error codes and cycle tested 7nit. Instructed customer that lock will not engage till before the spin cycle and that the water level is determined by the load size. Calibrated unit all works good at this time.
Tyler F.
WASHER WHIRLPOOL WTW5000DW Customer stated that unit stopped mid cycle. Found drain pump is not spinning. Removed and found blade was jammed. Fixed and tested all works good at this time.
Tyler F.
RANGE WHIRLPOOL MGR5755QDS Customer stated Knobs are not turning causing customer to not be able to use cooktop. Removed and replaced knobs so customer can now use the cooktop.
Tyler F.
whirlpool refrigerator WRS321SDHZ01 Customer complaint is unit is not cooling from day one. Found sealed system leak. Ordering compressor and evaporator not in stock. Needs authorization for double sealed system labor.; ordrng 1 W10507884 (compressor) and 1 WP2188822 (evaporator), Customer complaint is the unit is cooling. Found restriction in the dryer. Removed and replaced with dye drier. Vacuumed system and charged with Freon. Test3d all works good at this time.; used 5 134A (REFRIGERANT ), 1 AF1200 (TUBE EXTENSION), and 1 WPW10143759 (DRIER ASSY)
Tyler F.
maytag dryer MGDC215EW1 No heat and door handle broke. Ordering door handle and thermal fuse. Door handle is in stock at multiple coast locations please transfer.; ordrng 1 W10861225 (handle) and 1 WP3392519 (fuse-thrml), Removed and replaced door handle and thermal fuse. Tested all works good at this time.
Tyler F.
WHIRLPOOL REFRIGERATOR WRX735SDHV00 Ice maker is not making ice and dispenser is not working. Removed filter and installed bypass. All works good. Customer to replace water filter.
Tyler F.
whirlpool freezer WRF535SWHZ01 light not coming on and ice is clumping. Found switch was frozen. Fixed and set temps all works good at this time.
Tyler F.
maytag washer MVWX655DW1 unit is still shaking. Ordering basket not in stock.; ordrng 1 W10752719 (basket), , Removed and replaced basket tested all works good at this time.
Tyler F.
WHIRLPOOL DRYER WGD8300SW2 Customer's unit will not start. Found relay on main control not starting the dryer. Unit needs main control WPW10111606. Customer is going to think about it. Service call is good for 30 days.
Tyler F.
whirlpool rerfigerator WRF993FIFM00 Customer states unit is not cooling. Found evaporator is frozen over. Customer is out of warranty and declined repair. Customer is going to call whirlpool.
Tyler F.
MAYTAG WASHER MVWX655DW1 unit is shaking during the spin cycle. Cycle tested unit, would not go through test. Removed and replaced main control and suspension rods tested all works good at this time
Tyler F.
WHIRLPOOL REFRIGERATOR WRT311FZDW01 Customer concern is the fridge compartment is not cooling. Found frost buildup in freezer has blocked ducts. Found air leak from cabinet. Silicone and tested all works good at this time.
Daniel L.
Kitchen aid Refrigerator- Model # WRV986FDEM00 Service Performed: Customer had issue with unit deli drawer not sealing correctly and building frost. Specialist ran diagnosis and found rails for drawer were of track. Specialist fixed rails and components are all working correctly.
Daniel L.
Whirlpool Oven- Model # WFG320M0BS0 Service Performed: Customer had issue with unit outer door glass being cracked. Shattered when door was opened. Specialist removed and replaced a WPW10535777-Glass Door . Unit now working to specs
Daniel L.
Amana Washer- Model # NTW4516FW1 Service Performed: Customer was having issue with unit stopping mid cycle. Found error codes for pressure system faulty and basket had a speed sensor fault. Removed and replaced main control and actuator from stock. (W11124710) 7 (Actuator- W10913953)
Daniel L.
Whirlpool Washer - Model # WTW8240YW0 Service Performed: Specialist performed diagnosis and found an F-51 error code and lid is clicking when closed. Removed and replaced loose (ROTOR-2801460 with one from truck stock. HINGE (WP8563964) is broken on the left side of the lid. Specialist removed and replaced it as well. Tested all components and unit is working properly . Job completed.
Cher .
Kitchen-aid refrigerator model number WRV986FDEM00, Produce door has gap not shutting completely. When tech arrived customer stated deli drawer is not sealing correctly and frost through out unit. Found rails for drawer were off track. Fixed and tested all works good at this time. Customer to defrost u it to remove all condensation. Unit works as designed.