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Local Reviews
for Malibu, CA
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Debby - Malibu, CA
the tech was wonderful, the problem needs further work
Carol - Malibu, CA
I appreciate that Jesus took the time to explain what he was doing in detail during the repair. He has a very pleasant manner and good people skills. As for convenience? I am not blaming the tech, but of course it is not convenient to have to wait for appointment date from an ice chest, again. Unfortunately, the repair needs another service call.
Great Service, Nice Guy!
Donna - Malibu, CA
Jesus Castanon from Appliance Repair is one of the best, most pleasant, professional and experienced repair persons I’ve ever dealt with. I would highly recommend him.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Jesus was great
Georgia - Malibu, CA
Service Tech Jesus was great, service was fast and professional.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Jesus Castanon - Repair Specialist Extraordinaire
Walter - Malibu, CA
Mr. Castanon was prompt. He explained everything he did in a way that I could understand and he was courteous. He obviously takes great pride in his work and cleaned up his work area and took away all trash. He was top notch. We highly recommend him and we say, Thank you, Mr. Castanon"!
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Patsy
Patsy - Malibu, CA
Jesus was helpful and attentive re the repair work.
Response from Appliance Repair Specialist:
Hello Patsy, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Best repair person ever!
Pat - Malibu, CA
Great, competent service. Didn't mind my looking over his shoulder. Obviously knows what he's doing. A+
Service under warranty
Shray - Malibu, CA
Timely - Professional - Knowledgeable Service
Wyant - Malibu, CA
The technician showed up on time and after five minutes knew exactly what needed to be done. He was very professional and personable. Washer is now fully operational.
Response from Appliance Repair Specialist:
Hi Wyant, Thank you for the great review you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great service, nice man.
Karen - Malibu, CA
Response from Appliance Repair Specialist:
Hello Karen, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.
efficient, great service
Kathleen - Malibu, CA
Here on time. Diagnosed problem quickly and fixed it.
Response from Appliance Repair Specialist:
Hello Kathleen, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.
Drew
Drew - Malibu, CA
Jesus handled a very difficult job with professionalism and kindness. My stacked washer/dryer was almost impossible to work on given its location. Thank you Jesus for not walking away.
Response from Appliance Repair Specialist:
Hello Drew, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
Jesus Castanon is excellent
Latana - Malibu, CA
Five Star Review
Joseph - Malibu, CA
Response from Appliance Repair Specialist:
Hello Joseph, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
GREAT SERVICE - VERY GOOD EXPERIENCE
Patricia - Malibu, CA
Response from Appliance Repair Specialist:
Hi Patricia, We are happy to hear that we were able to get your appliance working. We appreciate your business.
Expert, knowledgeable service
BREAKSTONE - Malibu, CA
Jesus is fabulous. No nonsense, knows his stuff, yet extremely pleasant to have in my home. Would highly recommend!!!
Response from Appliance Repair Specialist:
Hello Linda, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Good job, Jesus!
Very knowledgeable, fast and efficient
Sally - Malibu, CA
Response from Appliance Repair Specialist:
Hello Sally, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Jesus!
Excellent service!
Joan - Malibu, CA
Response from Appliance Repair Specialist:
Hello Joan, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Jesus!
Service with a Smile
Margery - Malibu, CA
Response from Appliance Repair Specialist:
Hello Margery, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Jesus!
Great service clean, fast and reliable
Martin - Malibu, CA
Was nice to have him fixing my refrigerator, he was on time his work was very clean.
Response from Appliance Repair Specialist:
Hello Martin, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Jesus!
Great service
MOREA - Malibu, CA
Great service!
Response from Appliance Repair Specialist:
Hi Kathryn, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Jesus!
Nadine
TILLEY - Malibu, CA
Friendly, knowledgeable, helpfull. Got the job done, was careful about his surroundings. Put everything back the way it belonged.
Response from Appliance Repair Specialist:
Hi Nadine, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Jesus!
Jesus C.
REFRIGERATOR KITCHEN AID KBBR306ESS01
Jesus C.
WASHER MAYTAG MHW7000XW2
Jesus C.
WASHER WHIRLPOOL MHW8630HW0 Removed top panel and unplugged unit. Removed pump and installed new pump. Ran diagnostics test 010 and unit is dispensing soap. Unit is working as design
Jesus C.
KITCHEN KITCHENAID KSEG700ESS0 Removed panel; ordrng 1 W10915661 (panl-cntrl) and 1 WPW10603096 (cntrl-elec)
Jesus C.
WASHER MAYTAG MHW8200FC0
Jesus C.
REFRIGERATOR WHIRLPOOL WRB322DMBM Customer states that unit has moisture inside unit. Checked unit and found the liner not sealed. Inspected gasket for proper seal. Seal liner with adhesive. Unit is working as design. ; used 1 482338 (ADHESIVE) from stock
Jesus C.
REFRIGERATOR KITCHENAID KRFF507EBL01
Jesus C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer states that unit has ice build up in freezer. Checked unit and found gasket on freezer not sealing. Heated gasket to conform to unit. Also added some sealer gum on corner to completely seal corner. Unit is working as design. ; used 1 212643 (SEALER GUM) from stock
Jesus C.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Customer states unit is not working. Checked unit and found icemaker not cycling. Removed icemaker and installed new. Assembled unit and tested. Unit is now working as design.
Jesus C.
FREEZER WHIRLPOOL WRT541SZHV00 "Customer states that unit is not cooling. Checked unit and removed evaporator cover. Found the capillary tube iced up. Pulled unit out and removed compartment cover. Recovered any refrigerant left on unit. Installed new service port and dryer. Pulled vacuum and recharged unit. Inspected evaporator and creating a full frost pattern. Assembled unit and its now working as design. ; used 1 CD8404 (), and 1 W10843121 (DRIER-TUBE) from stock"
Jesus C.
WASHER WHIRLPOOL MHW8630HW0 Customer states that unit is not dispensing soap. Removed to cover and ran diagnostics. No error codes found. Ran test 010 and motor not dispensing soap. Need to replaced motor. Ordering part. ; ordrng 1 W11318806 (MOTOR-PUMP)
Jesus C.
MICROWAVE KITCHENAID KOCE507ESS04 Disconnect power from unit and pulled unit. Removed UI panel and removed appliance manager. Also replaced build and installed new. Installed new control and assembled unit. Powered unit back on and tested microwave. Unit is working as design.
Jesus C.
DRYER ELECTRIC WHIRLPOOL GGW9250PW0 Removed top panel and removed power. Removed UI panel and installed new panel. Ran test and passed. Advised customer to have depict system cleaned. Unit is working as design.
Jesus C.
DISHWASHER KITCHENAID KDPE234GPS0 Customer states that unit door is dropping down. Checked unit and found the left side link torn. Pulled unit out half ay and installed new door kit. Assembled unit and tested. Unit is now working as design.
Jesus C.
REFRIGERATOR JENN-AIR JUD24FCERS Disconnect power and removed UI and harness. Installed new parts and powered back on. Set temperatures on unit. Unit is now working as design.
Jesus C.
KITCHEN KITCHENAID KSEG700ESS0 Customer states that unit UI not responding. Power cycle unit and unit still not responding. Ordering part. ; ordrng 1 W10915660 (panl-cntrl)
Jesus C.
REFRIGERATOR KITCHENAID KRSC503ESS01 Customer states that bins hard to open. Checked unit and inspected bins. Open and closed bins. Showed customer proper way of opening bins. Upper bin has wheel which allows it slide in and out freely. Lower bins need to be raised so back wheel help bin come out freely. Unit is working as design. No repairs needeKit
Jesus C.
DISHWASHER KITCHENAID KDTE234GPS0 Unplugged unit and turned water off. Removed racks and removed pump motor and water valve. Disconnect pig tail and disconnected harness. Pulled unit out and installed new tub. Removed door and installed on new tub. Assembled unit and checked for any leaks. Ran auto test and passed. Unit is now closing and working as design.
Jesus C.
REFIRGERATOR AMANA ASI2575GRW01 Customer states that unit makes to much ice. Found the icemaker not making ice. Removed bin and icemaker. Installed new icemaker and assembled unit. Unit harvest and it’s now working as design.
Jesus C.
DRYER ELECTRIC WHIRLPOOL GGW9250PW0 "Customer states that unit is working properly. Checked unit and found the control panel not allowing other selections. Remove top panel and disconnected unit. Removed front panel and found corrosion on circuit board. Assembled unit and gave customer quote. Customer approved repairs and paid in full labor,call and part.
Jesus C.
MICROWAVE KITCHENAID KOCE507ESS04 Customer states that unit shows error code. Checked unit and found error code. Also found the unit displaying open/close door error. Turned unit off and pulled unit out. Disassembled unit and replaced harness. Power unit back on and unit is still giving error code. Per tech sheet replace appliance manager. Ordering partF6-E8; ordrng 1 W10886919 (lmp-basles) and 1 W10915648 (cntrl-elec)
Jesus C.
REFRIGERATOR KITCHEN AID KBLO36FTX00 Removed panel and doghouse front cover. Disconnect unit and removed control board. Installed new control and assembled unit. Tested unit and it’s now working as design.
Jesus C.
REFRIGERATOR WHIRLPOOL WRB322DMBM Customer states that unit came a bad door. Checked door and found several dent on it.
Jesus C.
REFRIGERATOR WHIRLPOOL WRB322DMBM "ordering door; ordrng 1 13107554SQ (dor-fip)"
Jesus C.
DRYER WHIRLPOOL WGD96HEAU0 Disassembled unit and removed orifice. Installed 55 number orifice for propane and also changed gas valve to lp. Assembled unit and tested. Unit is now working as design.
Jesus C.
DRYER WHIRLPOOL WGD96HEAU0
Jesus C.
REFRIGERATOR JENN-AIR JUD24FCERS Customer states that unit alarm is turning on. Advised to replace the UI panel and harness. Ordering parts.; ordrng 1 W10788703 (display) and 1 W10789534 (harns-wire)
Jesus C.
DISHWASHER KITCHENAID KDTE334GPS0 Unplugged unit and removed front panel. Replace control board and assembled. Removed racks and pump motor assembly. Installed new pump and assembled unit. Ran diagnostics and passed. Unit is working as design
Jesus C.
REFRIGERATOR KITCHENAID KRFC300ESS01 Customer states that unit is not making ice. Checked unit and not cycling. Removed icemaker and installed new. Tested unit and it’s working as design.
Jesus C.
COOKTOP WHIRLPOOL JGD3536BS00
Jesus C.
WASHER MAYTAG MHW5500FW1 Removed power and installed dryer. Removed top panel and replaced parts. Plugged unit back on and got error code. Unplugged unit and reinstalled original control. Ran unit and it’s working. Assembled unit and retest and passed. Unit is no working as design. F2-E3. Unsupported cycle
Jesus C.
REFRIGERATOR KITCHEN AID KBLO36FTX00 Ordering part ; ordrng 1 W10801767 (cntrl-elec)
Jesus C.
DISHWASHER KITCHENAID KDTE334GPS0 Unplugged unit and removed front panel. Installed new control board and unit not working. Called techline and advised to replace motor. Ordering part.DaveSr#7724981548; ordrng 1 W11120155 (control-elect) and 1 W11162733 (pump&motor)
Jesus C.
WASHER MAYTAG MHW5500FW1 Customer states that unit is not responding. Checked unit and found error code. Per error code need to order Acu and UI. Ordering parts.F6-E3. Communication error Acu to UI ; ordrng 1 W10911042 (panel-cntl) and 1 W11201286 (cntrl-elec)
Jesus C.
REFRIGERATOR KITCHEN AID KBLO36FTX00 Customer states that unit is not powering on. Checked unit and control board is turning on and off. Gave customer estimate and approved. Ordering parts.Hope best number 310-275-8380; ordrng 1 W10801767 (cntrl-elec)
Jesus C.
OVEN KITCHENAID KEBS177SWH00
Jesus C.
WASHER WHIRLPOOL MLG2000AWW Customer states that unit stops before rinsing. Checked unit and dianthus find any faults.Found the cold water faucet closed. Customer states that faucet was never touched. Prior visit unit was over suds and completing cycle. Unit is working as designed
Jesus C.
WASHER AMANA NTW4516FW3 "Customer states that unit is not completing cycle. Ran diagnostics and no error codes found. Ran manual test and actuated valves,drain pump and spin cycle. Calibrated unit and ran auto test. Customer instruct on soap usage. Unit is working as design."
Jesus C.
REFRIGERATOR JENN-AIR JUD24FCERS00 Customer states that alarm on unit turned on scream times. Document with techline and got temperature reading. Pulled unit out and replaced housing. Installed new housing and assembled unit. Unit is now working as designed
Jesus C.
KITCHEN KITCHENAID KDTM404ESS3 Customer states that unit is not working. Checked unit and unit panel was locked. Unlocked panel and ran diagnostics. Unit passed test and it’s working as design.