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Local Reviews
for Malibu, CA
Powered by Fluid LOCALKitchen Aide ice maker
Kathy - Malibu, CA
I would NOT Recommend KitchenAide. It has broken in the first 10 months. Then it broke again a few months later. Joe has replaced every part with something new and it still doesn’t work. Joe has been very polite and professional and worked very hard to get the machine working even though it is still broken.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to improve our service! Please feel free to send an email to customerservice@ars.repair if there is anything else we could have done to improve our service. We appreciate your time and business.
Steve
Steve - Malibu, CA
Response from Appliance Repair Specialist:
Thank you for taking the time to rate your service with us. We appreciate your time and business.
Great service
Kathie - Malibu, CA
Joe was Awesome!
Response from Appliance Repair Specialist:
Thank you for the great review! We appreciate your time and business.
Not the best experience
Joy - Malibu, CA
The technician arrived without a mask and did not put one on until I provided it and asked that he wear it. Was disappointing during a pandemic.
Response from Appliance Repair Specialist:
Hi Joy, thank you for writing a review, we sincerely appreciate you bringing this matter to our attention. Please feel free to send an email to customerservice@ars.repair if there is anything else we could have done to better your experience with our company. We appreciate your time and business.
Milton
Milton - Malibu, CA
First part didn’t fix problem, but next one did. Excellent service!
Response from Appliance Repair Specialist:
Thank you for the awesome review! Appliance Repair strives to provide excellent & exceptional service. We appreciate your time and business.
Refrigerator repair
Tom - Malibu, CA
Joe showed up exactly on time. Had the part. Explained the service and part use. Very pleasant and great attitude.
Response from Appliance Repair Specialist:
Thank you so much for the feedback. We are excited to hear that you had a great experience with Appliance Repair! We strive to provide excellent and exceptional service. Thank you for your time and business.
Great value!
Carla - Malibu, CA
Our technician, Joe, went out of his way to make sure we received great service at a great price.
Response from Appliance Repair Specialist:
Thank you for the great review. We are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great service, once he got here
John - Malibu, CA
I gave the technician 5 stars, but the office, not so much. This was rescheduled 4 times and never at our request!
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
employee was great
Dorothy - Malibu, CA
Thank you employee was great
Response from Appliance Repair Specialist:
Thank you for the great review! We appreciate your time and business.
Great Job!
Justin - Malibu, CA
The repair man was knowledgeable, pleasant and efficient. Problem solved.
Great Service
Karen - Malibu, CA
Response from Appliance Repair Specialist:
Thank you for the great review! We appreciate your time and business.
Denham
Cassie - Malibu, CA
He was great and very knowledgeable
Response from Appliance Repair Specialist:
Thank you for the great review! Appliance Repair strives to provide excellent & exceptional service. We appreciate your time and business.
Great.
Patricia - Malibu, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Totally Professional.
Klaire - Malibu, CA
A faulty Fridge is a mess to deal with -any time. During our lockdown.. a disaster. APS is the most professional appliance service organization we’ve ever experienced. It’s a Rare pleasure to work with them.
Response from Appliance Repair Specialist:
We are happy you had a great experience with Appliance Repair and are more than glad to know your refrigerator is up and running. Thank you for taking the time to review your service with us, it is pivotal for us to continue giving superior service! We appreciate your time and business.
Washer repair
Jennifer - Malibu, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Great service!
Winifred - Malibu, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We strive for such service and appreciate your business.
Cody
Cody - Malibu, CA
Professional quick thanks
Response from Appliance Repair Specialist:
Thank you for the great review, Appliance Repair strives for such service! We appreciate your time and business.
Good service
Leone - Malibu, CA
Response from Appliance Repair Specialist:
Thank you for the awesome rating! We appreciate your time and business.
Amazingly helpful
Jeremiah - Malibu, CA
Amazingly helpful and on time.
Response from Appliance Repair Specialist:
Thank you for taking the time to provide feedback. We greatly appreciate it and are glad you had an amazing experience with Appliance Repair.
Great Service!!!
Georgia - Malibu, CA
Izzy was fabulous! Explained our problem and fixed it!! I highly recommend Izzy!
Response from Appliance Repair Specialist:
We are excited to hear that you had a great experience with our company! We strive to provide excellent and exceptional service! Thank you for the awesome review, we appreciate your time and business.
Awful
Karen - Malibu, CA
This company has no respect for a customer’s time. After waiting 5 hrs for them to evaluate the problem (butter compartment didn’t close properly), they had to order the part. After guaranteeing me the first spot of the route so I didn’t have to wait as long the next time, they still made me wait an additional 2 hrs. That’s 7 hrs for a new butter compartment that just snaps into position (a less than 5 minute visit).
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300 or send an email to customerservice@ars.repair We appreciate your time and business.
Kitchen aid
Glenn - Malibu, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
Great Service
Jennifer - Malibu, CA
Happy customer
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Repair took 2 weeks
Jim - Malibu, CA
Jesus quickly trouble-shot the problem on his first visit, and quickly repaired it on his second visit.
Response from Appliance Repair Specialist:
We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.
Extremely competent, very efficient and intelligent
Marby - Malibu, CA
Response from Appliance Repair Specialist:
We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.
good tech
Debby - Malibu, CA
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
the tech was wonderful, the problem needs further work
Carol - Malibu, CA
I appreciate that Jesus took the time to explain what he was doing in detail during the repair. He has a very pleasant manner and good people skills. As for convenience? I am not blaming the tech, but of course it is not convenient to have to wait for appointment date from an ice chest, again. Unfortunately, the repair needs another service call.
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Great Service, Nice Guy!
Donna - Malibu, CA
Jesus Castanon from Appliance Repair is one of the best, most pleasant, professional and experienced repair persons I’ve ever dealt with. I would highly recommend him.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Jesus was great
Georgia - Malibu, CA
Service Tech Jesus was great, service was fast and professional.
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Jesus Castanon - Repair Specialist Extraordinaire
Walter - Malibu, CA
Mr. Castanon was prompt. He explained everything he did in a way that I could understand and he was courteous. He obviously takes great pride in his work and cleaned up his work area and took away all trash. He was top notch. We highly recommend him and we say, Thank you, Mr. Castanon"!
Response from Appliance Repair Specialist:
Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.
Patsy
Patsy - Malibu, CA
Jesus was helpful and attentive re the repair work.
Response from Appliance Repair Specialist:
Hello Patsy, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Best repair person ever!
Pat - Malibu, CA
Great, competent service. Didn't mind my looking over his shoulder. Obviously knows what he's doing. A+
Service under warranty
Shray - Malibu, CA
Timely - Professional - Knowledgeable Service
Wyant - Malibu, CA
The technician showed up on time and after five minutes knew exactly what needed to be done. He was very professional and personable. Washer is now fully operational.
Response from Appliance Repair Specialist:
Hi Wyant, Thank you for the great review you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
Great service, nice man.
Karen - Malibu, CA
Response from Appliance Repair Specialist:
Hello Karen, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.
Rich S.
ICE MACHINE KITCHENAID KUIX505ESS2 Reroute for part. Open grid heater.; ordrng 1 W10919199 (grid-cuttr)
Joe M.
RANGE KITCHENAID KFGD500ESS04 Unit needs a new gas valve due to gas valve feeding to to much gas to burner. Ordering part.; ordrng 1 WPW10546238 (valve-gas)
Joe M.
DISHWASHER KITCHENAID KDTM354DSS5 Unit needs new control boards because they are not operating correctly.; ordrng 1 W10803367 (panel-cntl) and 1 W11368631 (CONTROL)
Joe M.
DISHWASHER KITCHEN AID KDTE254ESS1 seized pump ad motor Unit needs a pump and motor assembly. Ordering part.; ordrng 1 W10902372 (pump&motor)
Joe M.
WASHER WHIRLPOOL MHW8630HC3 Replaced valves and tested unit job complete
Joe M.
DRYER WHIRLPOOL WGD5620HW Unit needs a igniter ordering part.; ordrng 1 279311 (ignitor kit & bracke)
Joe M.
DRYER WHIRLPOOL WGD8620HC1 Ordering motor and dryer repair kit.; ordrng 1 4392067 (dryer repair kit) and 1 W11086656 (motor-drve)
Joe M.
REFRIGERATOR KITCHENAID KRFC704FPS02 Replaced ice maker and ice container job complete
Joe M.
WASHER MAYTAG MHW6630HW0 Replaced parts and tested unit job complete
Joe M.
WASHER MAYTAG MHW8200FW0 7726902276Concession Mu956u9dp1Spoke to whirlpool and they have informed me control is bad. Ordering part. ; ordrng 1 W11201292 (cntrl-elec) and 1 W11218376 (console)
Joe M.
WASHER WHIRLPOOL WFW6620HC0 Unit needs a stator and acu due to f8 error codes. ; ordrng 1 W11322905 (cntrl-elec) and 1 W11354541 (STATOR)
Joe M.
DRYER WHIRLPOOL WED6620HC1 Dryer needs a motor ordering part.; ordrng 1 W11364931 (MOTOR)
Joe M.
REFRIGERATOR WHIRLPOOL KBFN506ESS01 P8 peg was unplugged from control board
Joe M.
ICE MACHINE KITCHENAID KUIX505ESS2 Spike to whirlpool techline. They are going to send a different company out to this customer
Joe M.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Called customer she needs a stop ordered ; ordrng 1 WPW10508950 (stop)
Joe M.
DISHWASHER KITCHENAID KDTE234GBL0 Replaced wheel and heater job complete
Joe M.
RANGE WHIRLPOOL WEG745H0FS01 Replaced spark module job complete
Joe M.
WASHER WHIRLPOOL WFW92HEFC0 Replaced drawer job complete
Joe M.
WASHER WHIRLPOOL WFW87HEDW0 Unit has no mold on gasket. Ordering gasket ; ordrng 1 W11106747 (bellow)
Joe M.
WASHER WHIRLPOOL WFW5620HW0 Unit needs a bellow because the bellow is torn causing unit to leak ; ordrng 1 W11314648 (bellow)
Joe M.
WASHER MAYTAG MHW8630HC0 Spoke to whirlpool techline about prior history of unit. Nothing more can be done for dispenser . The customer needs to consult whirlpool customer service about unit
Joe M.
ICE MACHINE KITCHENAID KUIX505ESS2 Replaced control job complete
Joe M.
DISHWASHER KITCHENAID KDTE404DSS0 Units inner door ; ordrng 1 WPW10467367 (door-inner)
Joe M.
WASHER WHIRLPOOL WFW8620HW1 Replaced harness and tested unit job complete
Joe M.
WASHER WHIRLPOOL WFW6620HW0 Replaced control job complete
Joe M.
REFRIGERATOR KITCHENAID KBSN608ESS00 Replaced parts job complete
Joe M.
RANGE JENN-AIR JGRP536WP01 Igniter did not fix unit. Unit will need a gas valve. Please sync this job up with prior job at ladies house this is the same machine ; ordrng 1 W11193822 (regulator)
Joe M.
DISHWASHER KITCHENAID KDTE404DSS0 job complete. Unit is now staying in after second drain.
Joe M.
REFRIGERATOR WHIRLPOOL KBFN506ESS01 Replaced control and tested unit. Job complete
Joe M.
REFRIGERATOR KITCHENAID KBSD606ESS01 customer could not get water filter into housing do to debris blocking water filter housing. Removed debris and put valve in. Unit is functioning as designed. Job complete.
Joe M.
DISHWASHER WHIRLPOOL KDTE334GPS Units straps were broken causing door to open. Replaced strap and unit began to function as designed. Job complete
Joe M.
WASHER WHIRLPOOL WFW8620HW1 Replaced acu found unit also has a harness that is bent causing it to not hook up to acu correctly. Ordering harness. Please schedule this call ASAP will need helper again. ; ordrng 1 W11318752 (harns-wire)
Joe M.
REFRIGERATOR WHIRLPOOL WRF535SWHV Units door is leaking air. Ordering new door. ; ordrng 1 W10436252 (frz door gasket(blk)) and 1 W10919637 (dor-fip)
Joe M.
WASH/DRY COMBO WHIRLPOOL LTG6234DQ1 Unit needs a gearcase because it has broken off the shaft and is now making a lot of noise while spinning. Unit also needs feed dogs because it is unable to spin. ; ordrng 1 3360629 (gear case) and 1 80040 (agitator dogs)
Joe M.
RANGE WHIRLPOOL WEG745H0FS01 Unit needs a spark module board because it is not sending power to igniter. Ordering part.; ordrng 1 W10860916 (module-spk)
Joe M.
OVEN KITCHENAID KOCE507ESS05 Replaced thermostat unit is functioning as designed.
Joe M.
WASHER WHIRLPOOL JIE4115GS00 Customer was not pressing the correct area to turn unit on. Instructed customer of correct are job complete
Joe M.
WASHER WHIRLPOOL WFW92HEFC0 Unit is dispensing to much soap ; ordrng 1 WPW10250742 (drawer)
Joe M.
WASHER WHIRLPOOL WFW6620HW0 Units control is not operating ordering part. Control will opt allpw cycle to start.; ordrng 1 W11322905 (cntrl-elec)
Joe M.
WASHER WHIRLPOOL NTW4516FW3 Replaced control and tested unit job complete