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Local Reviews
for Le Grand, CA
Powered by Fluid LOCALProblems with getting warranty approved
Julianne - Le Grand, CA
It took several days to have my repair approved under warranty. I placed several called and seems there is not great communication between Lowe's Warranty and Appliance Repair Specialist
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300 or send an email to customerservice@ars.repair We appreciate your time and business.
Kid knows his stuff
Bobby - Le Grand, CA
He was able to diagnose the problem quickly and got the problem fixed.
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Kenneth M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Found unit not cooling. Evap leak at the fridge evap. Ordering evap. Will change evap motor harness on return visit. Rescheduled customer for friday 3-27-20; ordrng 1 W11116006 (Evap)
Kenneth M.
DISHWASHER WHIRLPOOL KDTM354ESS3 Found unit with a bad smell. Instant you open dishwasher door it stings your eyes and nose. Found plastic under heat and melting. Removed and tested. Unit is working properly. customer explained control panel issues. Confirmed and found wire nuts loose Tightened power cord nuts. Tested. Unit is working properly.
Kenneth M.
DRYER MAYTAG MEDC465HW0 Found unit with a scraping noise. Found bracket on back left roller not fully secured causing it to scrape on drum. Secured fully and installed metal clamp and tested unit. Unit is now working properly.
Kenneth M.
DRYER WHIRLPOOL WED4815EW1 Found unit not turning on. Found unit to have a blown thermal fuse. Bad thermal cutoff. And element is burnt out. Ordering new cutoff fuse and element. Instructed customer to get landlord out to sweep vent. House vent is full of water. Reschedule customer for 12-31-19; ordrng 1 279816 (Cutoff) and 1 279838 (Element) and 1 WP3392519 (Thermal fuse)
Kenneth M.
DRYER WHIRLPOOL WED4815EW1 Installed cutoff. Thermal fuse and element. Tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
RANGE - GAS GENERAL ELECTRIC JGB660SEJASS I stalled LP kit. Tested unit. Unit is now working properly
Kenneth M.
WASHER MAYTAG MVWB865GW0 Found unit not draining. Found unit with faulty drain pump. Humming. But not pumping water. No obstruction in pump. Replaced drain pump and tested unit. Jnot is now working properly. Customer approves functions at this time.
Kenneth M.
WASHER MAYTAG MVWX655DW0 Found unit with pulley rubbing on plastic cover due to weak suspension. Replaced suspension and dropped Feet to give more ground clearance. Tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 "Upon arrival. Customer concerned about a noise unit was making. Was unable to duplicate noise to the extreme that they had it but did get it to make noise. Pulled out unit to try to pinpoint noise and noise went away and never came back. Informed customer to really take note on what the fridge is doing. And what it has done. To try to get as much info on this noise as possible then call us back. Customer approves. ; (created new UIS, deleted prior attachment to UisID 218983)"
Kenneth M.
REFRIGERATOR FRIGIDAIRE FFBN1721TV Found unit with a faulty compressor. Compressor is scorching hot to touch. Ordering new compressor. Did not reschedule due to part availability ; ordrng 1 5304513806 (Compressor)
Kenneth M.
WASHER WHIRLPOOL WTW8500DC3 Installed suspension. Control board and water valve. Tested unit. Unit is kow working properly. Customer approves function at this time.
Kenneth M.
LAUNDRY MAYTAG MVWB965HC0 Installed dispenser. Unit is working properly.
Kenneth M.
WASHER MAYTAG MVWX655DW0 Found unit making noise due to pulley nut backing out and rubbing on cover. Removed pulley nut and installed loctite. And reinstalled. Unit is working properly. Customer approves function at this time.
Kenneth M.
WASHER WHIRLPOOL WTW5000DW0 Installed water valve and tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
REFRIGERATOR FRIGIDAIRE FFTR2021TS2 Installed lower bracket and stop. Tested unit. Unit is now working properly. Customer approves function at this time.
Kenneth M.
DRYER WHIRLPOOL WED49STBW0 Found unit not latching door properly. Ordering new door catch. Fond unit making rattle noise. Ordering dryer repair. Door seal ripped not allowing unit to dry properly. Ordering new door seal; ordrng 1 4392065 (dryer repair kit) and 1 W10906683 (seal-door) and 1 WP3389441 (catch)
Kenneth M.
WASHER MAYTAG MVWX655DW1 Found unit just stopping mid cycle and not advancing further. Will just shut down completely. Replaced main board and tested unit. Unit is working properly. Unit is filling and draining properly with not blockages
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Found unit frosting excessively in freezer due to clogged drain line. Causing ice sheet at bottom of freezer. Holding freezer door open. Ordering damper door. Noisy. And causing freezing in fridge; ordrng 1 WPW10594330 (control)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Installed control, heater, water valve, escutcheon and adapter and tested unit. Unit is now working properly. Customer approves function at this time."
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Found unit still not making ice. Checked service pointers and found frosting around ice box to replace display and main board. Ordering parts. Spun it is still not producing ice found ice maker cycling but not filling. Ordering new water valve. ; ordrng 1 W10864269 (cntrl-elec) and 1 W11087201 (heater) and 1 WPW10341329 (water valve assy) and 1 WPW10553630 (escutcheon) and 1 WPW10635022 (adapter)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Installed ice maker and tested unit. Unit is now working properly. Customer approves function. Cycled ice maker and filled ice maker. Informed customer to dump first couple batches.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Informed customer that if unit still was not making ice that ice maker would be needed. Last visit out I tested all functions of unit and unit filled ice maker and also cycled fully through a harvest mode. But still not producing ice. Ordering ice maker. ; ordrng 1 WPW10764668 (ice maker)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF757SDEM00
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Installed control kit and tested unit. Unit is now working properly. Customer appproves all functions. No error codes on ice maker. And passed ice maker test mode. Found ice maker solenoid stuck closed on dual water valve. Ordering water valve; ordrng 1 WPW10341329 (water valve assembly)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Found unit not cooling or dispensing any water. Not making ice. Upon arrival unit was in a dead state but the lights still worked. Unplugged unit. And unit started working properly. Ordering new control board kit for programming issues. ordrng 1 W10864269 (cntrl-elec)
James R.
WASHER WHIRLPOOL WTW8500DC3 Drain pump not moving water efficiently. Unit needs pump; ordrng 1 W10876600 (drain pump)
James R.
ADMIRAL WASHER ATW4676BQ0, This is the 3rd time the unit has had an off balance and over suds code as the only codes. Myself and previous tech have explained that the need to cut back on the amount of soap they use and that they may need to pause the unit to readjust the load. If the call back a service charge will need to be collect over the phone before we come out
Cher .
Roper dryer model number RED4516FW0, unit is not drying clothes. Upon techs arrival unit fuse was popped R&R fuse. Unit not heating properly, checked power and unit only getting 120v informed customer they need to contact an electrician.