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Local Reviews
for Grover Beach, CA
Powered by Fluid LOCALHorrible experience
Esteban - Grover Beach, CA
The lead time to initially come out for repair was longer then expected. But I understood, I work in an industry where the lead times are not necessarily under my control. So I understood. However after waiting for the replacement part for a while, the repair man arrived, only to identify that he has the wrong replacement part. So we had to reschedule the repair. Then after a week of waiting I was notified that I needed to be rescheduled because the tech was out sick, and then we had to wait even longer for a rescheduled date because the company had training for the repairmen. So then we were rescheduled again!!!! So all together we were scheduled four times for a 30 minute repair! So finally we received confirmation that the repair to install the new part for the oven was going to happen! Upon his arrival, he said the replacement part is damaged. He said it was “bent”, I had him install the part anyways because we’ve been without an oven for three weeks now. I asked him if he can just get the oven working for now and come back with a new undamaged replacement part, and he refused to do that. This process has been a pain in the ass and customer service is horrible. The repair person was very rude and unaccommodating. If I didn’t accept the currently installed damaged equipment, we would have been rescheduled a 5th time. Taking into consideration how many times we’ve been rescheduled, you would think that your serviceman would have been a little more understanding and accommodating. I’ve never experienced that level of insensitivity.
Response from Appliance Repair Specialist:
Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300 or send an email to customerservice@ars.repair We appreciate your time and business.
Dryer Repair
Debbie - Grover Beach, CA
Give this guy a raise please. Thank you.
Response from Appliance Repair Specialist:
Hello Debbie, We are happy you had a great experience with our company. We appreciate you taking the time to review your service with our company! Thank you for your time and business.
Check on water level of machine.
Barbara - Grover Beach, CA
No cost involved because washer was under warranty. It would have been nice if he would have checked to see that the washer was level when I expressed my concern, but otherwise he explained the workings of the machine and it didn't require any work because it filled while he was here. It hadn't filled the week before, I guess it just needed to be set on "Super Heavy" and "fabric softener" yes, even though we don't add any. Kind of weird, but we'll leave it on that.
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
Fast Service
Vickie - Grover Beach, CA
The technician was friendly, competent and fast. Great experience!
Great Service
Lionel - Grover Beach, CA
work was performed in a timely manner, at this time it appears the leak was fixted
Response from Appliance Repair Specialist:
Hello Lionel, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
tishdish
Tish - Grover Beach, CA
You guys are awesome! James in particular!
Response from Appliance Repair Specialist:
Hello Tish! Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, James!
Great
ANSHUTZ - Grover Beach, CA
Response from Appliance Repair Specialist:
Hi Jim, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, George!
Tzighe
HAGOS - Grover Beach, CA
Hey did great job very nice excellent work for everything
Response from Appliance Repair Specialist:
Hi Tzighe, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, James!
George Y.
OVEN WHIRLPOOL WEG515S0FW0 Installed part tested check out ok complete. No dents or dings cause by tech.
James M.
WASHER MAYTAG MVWB835DW5 Unit not allowing hot water in. Ordering new housing. Will schedule install when parts arrive. ; ordrng 1 W11172234 (housing)
James M.
DRYER MAYTAG MGDB835DW4 Replaced blower wheel wp697772 and installed dryer repair kit 4392067. Tested unit. Unit now working as intended and no unusual noises.
George Y.
OVEN WHIRLPOOL WEG515S0FW0 Found oven bake not functioning need to replace igniter ok to order part.; ordrng 1 WP9758079 (igntr-oven)
George Y.
OVEN WHIRLPOOL WEG515S0FW0 Found oven bake not functioning need to replace igniter ok to order part.; ordrng 1 WP9758079 (igntr-oven)
James M.
WASHER MAYTAG MVWB765FW3 Customer concerned about water levels. Ran testing cycle and found unit to be working as intended. Calibrated unit to factory setting. Informed customer on water settings and proper loading techniques. Directed customer back to use and care guide to further familiarize with settings.
George Y.
FREEZER WHIRLPOOL WRS588FIHW Found refrigerator door not lining up found low spot on back right side customer instruct need to get a handy man to chim refrigerator for better door lining complete. No dents or dings cause by tech.
George Y.
FREEZER WHIRLPOOL WRS588FIHW Found refrigerator door not lining up found low spot on back right side customer instruct need to get a handy man to chim refrigerator for better door lining complete. No dents or dings cause by tech.
George Y.
WASHER WHIRLPOOL WFW85HEFC1 Installed drain pump retested check out ok complete. No dents or dings cause by tech.
George Y.
WASHER MAYTAG MVWX655DW2 Installed parts tested check out ok complete. No dents or dings cause by tech.
George Y.
FREEZER WHIRLPOOL WRS588FIHW Found refrigerator door not lining up found low spot on back right side customer instruct need to get a handy man to chim refrigerator for better door lining complete. No dents or dings cause by tech.
George Y.
FREEZER WHIRLPOOL WRS588FIHW Found refrigerator door not lining up found low spot on back right side customer instruct need to get a handy man to chim refrigerator for better door lining complete. No dents or dings cause by tech.
George Y.
WASHER WHIRLPOOL WFW85HEFC1 Customer stating still getting error at times ok to order drain pump.; ordrng 1 WPW10605427 (pump-water)
George Y.
FREEZER WHIRLPOOL WRS588FIHW Found refrigerator door not lining up found low spot on back right side customer instruct need to get a handy man to chim refrigerator for better door lining complete. No dents or dings cause by tech.
George Y.
FREEZER WHIRLPOOL WRS588FIHW Found refrigerator door not lining up found low spot on back right side customer instruct need to get a handy man to chim refrigerator for better door lining complete. No dents or dings cause by tech.
George Y.
FREEZER WHIRLPOOL WRS588FIHW Found refrigerator door not lining up found low spot on back right side customer instruct need to get a handy man to chim refrigerator for better door lining complete. No dents or dings cause by tech.
George Y.
WASHER MAYTAG MVWX655DW2 Reordering correct pump need to reschedule when parts comes in.
George Y.
FREEZER WHIRLPOOL WRS588FIHW Found refrigerator door not lining up found low spot on back right side customer instruct need to get a handy man to chim refrigerator for better door lining complete. No dents or dings cause by tech.
George Y.
FREEZER WHIRLPOOL WRS588FIHW Found refrigerator door not lining up found low spot on back right side customer instruct need to get a handy man to chim refrigerator for better door lining complete. No dents or dings cause by tech.
James M.
WASHER MAYTAG MVWC565FW0 Found unit with pully wheel separates from motor shaft. Ordering new motor.Will return 1-10 to install. ; ordrng 1 W11026785 (motor-drve)
George Y.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 dup ticket.
George Y.
WASHER MAYTAG MVWX655DW2 Found washer board not powering up , need to replace control board and drain pump.
George Y.
WASHER WHIRLPOOL WTW4955HW1 Found Asher testing ok customer concern on squeak noises customer instruct unit is functioning as design complete. No dents or dings cause by tech.
George Y.
LAUNDRY MAYTAG MVWB835DW3 Found washer display non responsive at times need to replace interfaceboard and control. Installed parts tested check out ok complete. No dents or dings cause by tech.
George Y.
REFRIGERATOR WHIRLPOOL WRS588FIHW Found refrigerator open door indicator displaying found door warp not sealing properly need to replace fresh side\ door; ordrng 1 LW11038913 (DOOR)
George Y.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found door warp need to replace ok to order.; ordrng 1 W11104476 (dor-fip)
George Y.
REFRIGERATOR FRIGIDAIRE FGHN2868TF2 Found refrigerator freer door handel loose reposition rethighten tested ok complete. No dents or dings cause by tech.
George Y.
DISHWASHER JENN-AIR JDB9800CWP2 Installed parts tested check out ok complete. No dents or dings cause by tech.
George Y.
DRYER MAYTAG MGDB765FWO Found dryer with hump wen tub turning pulled tub reposition retested check out ok complete. No dents or dings cause by tech.
George Y.
WASHER MAYTAG MVWB765FW3 Found washer testing ok customer concern exexively loud wen spining customer instruct unit functioning as design complete. No dents or dings cause by tech.
George Y.
OVEN WHIRLPOOL WEG750H0HZ Installed parts tested check out ok complete. No dents or dings cause by tech.
George Y.
DRYER FRIGIDAIRE EIMGD55IMB2 Found dryer door not closing properly found screws loose for door rethighten retested check out ok complete. No dents or dings cause by tech.
George Y.
WASHER FRIGIDAIRE EIFLS55IMB0 Found washer leaking at times under doorcenter bottom check bellow no tears reposition door advising customer to clean under glass for better performance and possible leaks complete. No dents or dings cause by tech.
George Y.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found refrigerator not dispensing water and auger motor not functioning found no power to auger motor need to replace interfaceboard and power board and control board ok to order.; ordrng 1 W11043763 (cntrl-elec) and 1 W11265135 (INTERFACE)
George Y.
DISHWASHER JENN-AIR JDB9800CWP2 Found dishwasher display not functioning need to replace control board and display ok to order part.; ordrng 1 W10866121 (cntrl-elec) and 1 W11179176 (PANEL)
George Y.
OVEN WHIRLPOOL WEG750H0HZ Installed new part tested check out ok complete. No dents or dings cause by tech.
George Y.
WASHER WHIRLPOOL WTW5000DW Installed part tested check out ok complete no dents or dings cause by tech.
George Y.
DRYER WHIRLPOOL WGD8000DW4 Found dryer making squeak sound wen running need to replace pulley . Installed new pulley kit retested check out ok complete. No dents or dings cause by tech.
George Y.
OVEN WHIRLPOOL KODE500ESS02 Replaced council retested check out ok complete . No dents or dings cause by tech.
George Y.
OVEN WHIRLPOOL WEG750H0HZ Found range display flickering non responsive ok to order part.; ordrng 1 W11339755 (COUNCIL)