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Local Reviews
for Duarte, CA

Appliance Repair Specialist Rated 4.4 out of 5 stars based on 17 customer reviews

Map of Duarte, CA

Good service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great rating! We appreciate your time and business.


Map of Duarte, CA

Kathrynne




Review of Appliance Repair Specialist

Tech. was friendly, professional, knowledgeable, on time & immediately knew how to fix the problem.


Response from Appliance Repair Specialist:

We are happy you had a great experience with Appliance Repair and are more than glad to know your appliance is up and running. Thank you for taking the time to review your service with us, we appreciate your time and business.


Map of Duarte, CA

papa t




Review of Appliance Repair Specialist

Great service


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Map of Duarte, CA

Poor




Review of Appliance Repair Specialist

I was informed by Whirlpool to call Appliance Repair Specialist so my washing machine could be fixed. The repair man, Stephen came on 1/14/20 and was kind; however, he told me that he needed to replace the gear case, screw and tub-outer on the washing machine. Stephen returned on 1/24/20, and after a couple of hours informed me that he could not fix the washing machine because the replacement new gear case he installed was not working properly. Stephen mentioned it was leaking. He told me he needed to order it from Whirlpool and it was on back order. Stephen said it would take close to two weeks to get the new replacement parts from Whirlpool. This was unacceptable to me. The issue I had with the alleged new replacement gear case leaking was unacceptable! Why have parts that are defective in stock! Also my household being without a washing machine for two weeks was insufferable. I immediately called Whirlpool and they shipped the parts to my attention and Stephen installed the parts on 2/7/20. When I called your parts department at the Appliance Replace Specialists I spoke with George (I believe that was his name) and he said "I cannot call Whirlpool to have the parts expedited" That is ridiculous! I called Whirlpool and got the parts shipped to my house within a couple of days! When I would call Appliance Replacement Specialist customer service, there was poor customer service representatives that had below average customer satisfaction skills. Also there automated phone calls sometimes didi not call my phone to confirm my appointments. I had to call customer service to confirm my appointments. Stephen was knowledgeable.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Duarte, CA

good service. warranty covered.




Review of Appliance Repair Specialist

very good service . thank you.


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.


Map of Duarte, CA

Very good




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you so much for the feedback. We appreciate it and are glad you had a pleasant experience. We appreciate your time and business and hope to work with you in the future!


Map of Duarte, CA

Very Pleased




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.


Map of Duarte, CA

Problem unresolved




Review of Appliance Repair Specialist

The technician was professional and evaluated my brand new refrigerator doors, however the problem I called for...”door ajar” symbol coming on and alarm sounding for no reason continues to be a problem. I shared a video of the problem with the technician. Of course, it did not occur while he was here, but exactly 5 minutes after he left it did!! This has been happening frequently...including the middle of the night, when no one is touching the refrigerator! It’s very frustrating that there’s no explanation or resolution to this problem! This refrigerator was very expensive and we’ve only been using it for about 7 months! Very disappointed!


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300 or send an email to customerservice@ars.repair We appreciate your time and business.


Map of Duarte, CA

Great Service, knowledeagable, professional




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.


Map of Duarte, CA

perfecty service




Review of Appliance Repair Specialist


Karena




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Gas dryer




Review of Appliance Repair Specialist

Excellent service, quick efficient


Response from Appliance Repair Specialist:

Hello Esperanza, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


I have yet to receive a receipt showing what I paid




Review of Appliance Repair Specialist


Tyler was great!




Review of Appliance Repair Specialist

Tyler was on time, friendly, and knew his stuff. I just wish it was more cost effective to repair my washer.


Response from Appliance Repair Specialist:

Hello Ron, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Quick and efficient over all good




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hi Paul, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


fast resolution




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hello Denise, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Tyler!


The service went great




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hello Elaine! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Steve!


Steven W.

Steven W.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Ran diagnostics. Found ice clumped together. Ice is dispensing properly. Instructed customer to empty ice container weekly. RH door clunks. Needs door closer.; ordrng 1 W10918010 (LATCH- DOOR CLOSER RH) and 1 WP12028505AP (CLOSER- DOOR)

Near Pamela Rd, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL KSC23C8EYY03 "Not cooling,found leak on line to evaporator, repaired leak and replaced drier W10843121 and pressurize system with nitrogen did not find any leaks then recharged unit tested unit working good"

Near Starpine Dr, Duarte, CA 91010
Andy  H.

Andy H.

LAUNDRY MAYTAG MVW7232HW0 "No sound from control, reset controls and tested unit working good."

Near Felberg Ave, Duarte, CA 91010
Andy  H.

Andy H.

LAUNDRY MAYTAG MVW7232HW0 "No sound from control, reset controls and tested unit working good."

Near Felberg Ave, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 No cool . Needs compressor needs 4 court job seal system job; ordrng 1 WPW10507886 (compressor)

Near Hacienda Dr, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL KSC23C8EYY03 "No cool , needs ; ordrng 1 WPW10643261 (evaporator)"

Near Starpine Dr, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Not cooling good and making A loud noise, found compressor bad replaced compressor tested unit working good"

Near Hacienda Dr, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWC565FW2 "Ran diagnostics. Had f7e1, f2e1 error codes. Found rat(s) put debris inside gear case . Cleaned out debris from inside gear case, replaced splutch assembly. Ran calibration, auto test cycle. Fills, agitates, drains, rinses, and spins properly. Instructed customer to repair openings in drywall. Complete."

Near Conata St, Duarte, CA 91010
Steven W.

Steven W.

REFRIGERATOR WHIRLPOOL WRT311FZDM00 "RC not cooling. Found evaporator motor not running, drain completely iced up.Replaced evaporator motor. Deiced drain, diffuser, and return air. Unit is cooling properly at this time. Instructed customer to allow 24 hours before loading food. Complete."

Near Mountain Ave, Duarte, CA 91010
Andy  H.

Andy H.

WASHER MAYTAG MVWB855DW0 "Lid lock not working, found lid lock bad, replaced lid lock tested unit working properly"

Near Park View Ct, Duarte, CA 91010
Andy  H.

Andy H.

WASHER MAYTAG MVWX655DW0 "Unit shakes bad, found suspension bad replaced suspension rods tested unit working good"

Near Cotter Ave, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR KITCHENAID KRFC704FPS03 "Shelf is damaged, replaced shelf and tested unit working properly"

Near Paseo Grande Cir, Duarte, CA 91010
Andy  H.

Andy H.

WASHER MAYTAG MVWX655DW0 Needs suspension rods; ordrng 1 W11130362 (suspension)

Near Cotter Ave, Duarte, CA 91010
Andy  H.

Andy H.

WASHER MAYTAG MVWB855DW0 Neeeds lid lock; ordrng 1 W10810403 (lid lock assy)

Near Park View Ct, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR KITCHENAID KRFC704FPS03 Need to come back with part; schdld next appmnt for 8/20 THU !

Near Paseo Grande Cir, Duarte, CA 91010
Andy  H.

Andy H.

FREEZER WHIRLPOOL KRSC503ESS01 "Not cooling, found thermistor bad, replaced thermistor and tested unit working good."

Near Benrud St, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR KITCHENAID KRFC704FPS01 "Not dispensing water , found filter head clogged, removed housing and reinstalled it tested unit working good"

Near Tannencrest Dr, Duarte, CA 91010
Steven W.

Steven W.

DRYER - GAS MAYTAG MGDC215EW2 "Tested dryer. Found support rollers seizing up, worn belt and idler pulley. Replaced support rollers, belt, and idler pulley. Cleaned reconditioned shafts. Tumbling and heating properly at this time. Complete."

Near Maynard Dr, Duarte, CA 91010
Andy  H.

Andy H.

KITCHEN WHIRLPOOL WFG505M0BS3 "Door came off, found hinge not working, repaired hinge and reinstalled door tested unit working properly"

Near Ivory Dr, Duarte, CA 91010
Andy  H.

Andy H.

WASHER WHIRLPOOL MVWB855DW0 "Door not staying open , found hinge bad, replaced hinges and tested unit working properly"

Near Warrington Ave, Duarte, CA 91010
Andy  H.

Andy H.

WASHER WHIRLPOOL MVWB855DW0 "Need to come back with parts , ; schdld next appmnt for 8/13 THU !"

Near Warrington Ave, Duarte, CA 91010
Andy  H.

Andy H.

WASHER WHIRLPOOL WTW8700EC "Not draining, found pump not working, replaced pump and tested unit working properly"

Near S California Ave, Duarte, CA 91010
Andy  H.

Andy H.

FREEZER WHIRLPOOL KRSC503ESS01 Needs thermistor and fan; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)

Near Benrud St, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Not cooling, found that door not closing all the way, repaired door rails tested unit working properly"

Near Camino Real St, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Not cooling at times and leaks water on fresh food compartment, found defrost drain iced up and fan noise, replaced fan and control box tested unit working properly"

Near Livermont Ln, Duarte, CA 91010
Andy  H.

Andy H.

DRYER - ELECTRIC WHIRLPOOL MGDB855DW3 "Noise and not turning, found rollers bad , replaced roller kit tested unit working properly"

Near Warrington Ave, Duarte, CA 91010
Andy  H.

Andy H.

WASHER MAYTAG MVWC565FW0 "Not turning on, found control not responding, removed control panel and removed wire harness to control and reinstalled harness and ran through a test found no error codes tested unit working properly. Put unit in a clean washer cycle."

Near Goodall Ave, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL KSC23C8EYY03 "No cool, replaced evaporator and dryer tested unit working properly"

Near Starpine Dr, Duarte, CA 91010
Steven W.

Steven W.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Reservoir is ok( defrosted ). FC switch is working properly at this time. Replaced filter head . No leaks at this time. Instructed customer had high water pressure. Recommend to have pressure regulator installed by plumber. Unit is cooling properly at this time. Complete.

Near Calmia Rd, Duarte, CA 91010
Steven W.

Steven W.

WASHER WHIRLPOOL WFW5620HW0 "Dryer has no stacking brackets. Replaced console . Ran diagnostics. Had f0e2, f0e5 error codes. Cleared error codes. Fills, washes, drains, rinses, and spins properly. Instructed customer to have brackets installed by installer. Dryer could fall off washer. Complete."

Near Hurstview St, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWC565FW0 "Replaced worn basket hub and worn suspension rods. Ran diagnostics, calibration, and auto test cycle. Fills, agitates, drains, rinses, and spins properly. Complete."

Near Maynard Dr, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR KITCHENAID KRFC704FPS03 Customer W10887818 could you please mail out.; ordrng 1 W10887818 (shelf-glas)

Near Paseo Grande Cir, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL KSC23C8EYY03 Found leak in new evaporator ; ordrng 1 WPW10643261 (evaporator)

Near Starpine Dr, Duarte, CA 91010
Andy  H.

Andy H.

COOKTOP WHIRLPOOL WFG505M0BS3 Cancel at door

Near E El Sur St, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL KSC23C8EYY03 Need a compressor called techline 7728129003 I have the compressor ; schdld next appmnt for 7/22 WED !

Near Starpine Dr, Duarte, CA 91010
Juan G.

Juan G.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Replaced control board, programmed with code 01. Checked unit’s operations, unit is working fine."

Near Conata St, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL KSC23C8EYY03 Needs tomorrow ; schdld next appmnt for 7/18 SAT !

Near Starpine Dr, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWC565FW0 "Ran diagnostics. No error codes found. Vibrating in spin, basket wobbling. Found worn gear case, basket hub, suspension rods, belt, splutch. Needs gear case, agitator, suspension rods, splutch, hub, and belt.; 1 W10528947 (HUB) and 1 W10721967 (CAM KIT ) and 1 W10752187 (SCREW) and 1 W11035751 (GEAR CASE ) and 1 W11130362 (SUSPENSION RODS ) and 1 W11161960 (AGITATOR ) and 1 WPW10006384 (BELT)"

Near Maynard Dr, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL KSC23C8EYY03 "Not cooling in freezer, per techline,replace solenoid and flush and replaced dryer tested unit working properly"

Near Starpine Dr, Duarte, CA 91010
Juan G.

Juan G.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 No power at all. Main control board needs to be replaced.; ordrng 1 WPW10503278 (refer elect cont brd)

Near Conata St, Duarte, CA 91010