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Local Reviews
for Duarte, CA

Appliance Repair Specialist Rated 4.2 out of 5 stars based on 14 customer reviews

Map of Duarte, CA

Poor




Review of Appliance Repair Specialist

I was informed by Whirlpool to call Appliance Repair Specialist so my washing machine could be fixed. The repair man, Stephen came on 1/14/20 and was kind; however, he told me that he needed to replace the gear case, screw and tub-outer on the washing machine. Stephen returned on 1/24/20, and after a couple of hours informed me that he could not fix the washing machine because the replacement new gear case he installed was not working properly. Stephen mentioned it was leaking. He told me he needed to order it from Whirlpool and it was on back order. Stephen said it would take close to two weeks to get the new replacement parts from Whirlpool. This was unacceptable to me. The issue I had with the alleged new replacement gear case leaking was unacceptable! Why have parts that are defective in stock! Also my household being without a washing machine for two weeks was insufferable. I immediately called Whirlpool and they shipped the parts to my attention and Stephen installed the parts on 2/7/20. When I called your parts department at the Appliance Replace Specialists I spoke with George (I believe that was his name) and he said "I cannot call Whirlpool to have the parts expedited" That is ridiculous! I called Whirlpool and got the parts shipped to my house within a couple of days! When I would call Appliance Replacement Specialist customer service, there was poor customer service representatives that had below average customer satisfaction skills. Also there automated phone calls sometimes didi not call my phone to confirm my appointments. I had to call customer service to confirm my appointments. Stephen was knowledgeable.


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We really appreciate the feedback for it helps us to continue to make our service superior! If there is anything else we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Duarte, CA

good service. warranty covered.




Review of Appliance Repair Specialist

very good service . thank you.


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We strive to provide excellent and exceptional service at Appliance Repair! We appreciate your time and business.


Map of Duarte, CA

Very good




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you so much for the feedback. We appreciate it and are glad you had a pleasant experience. We appreciate your time and business and hope to work with you in the future!


Map of Duarte, CA

Very Pleased




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.


Map of Duarte, CA

Problem unresolved




Review of Appliance Repair Specialist

The technician was professional and evaluated my brand new refrigerator doors, however the problem I called for...”door ajar” symbol coming on and alarm sounding for no reason continues to be a problem. I shared a video of the problem with the technician. Of course, it did not occur while he was here, but exactly 5 minutes after he left it did!! This has been happening frequently...including the middle of the night, when no one is touching the refrigerator! It’s very frustrating that there’s no explanation or resolution to this problem! This refrigerator was very expensive and we’ve only been using it for about 7 months! Very disappointed!


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to give us a call at 661-587-1300 or send an email to customerservice@ars.repair We appreciate your time and business.


Map of Duarte, CA

Great Service, knowledeagable, professional




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.


Map of Duarte, CA

perfecty service




Review of Appliance Repair Specialist


Map of Duarte, CA

Karena




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Map of Duarte, CA

Gas dryer




Review of Appliance Repair Specialist

Excellent service, quick efficient


Response from Appliance Repair Specialist:

Hello Esperanza, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.


Map of Duarte, CA

I have yet to receive a receipt showing what I paid




Review of Appliance Repair Specialist


Tyler was great!




Review of Appliance Repair Specialist

Tyler was on time, friendly, and knew his stuff. I just wish it was more cost effective to repair my washer.


Response from Appliance Repair Specialist:

Hello Ron, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Quick and efficient over all good




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hi Paul, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


fast resolution




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hello Denise, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Way to go, Tyler!


The service went great




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hello Elaine! We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Steve!


Andy  H.

Andy H.

WASHER MAYTAG MVWB765FW3 "Noise when washing, found stator bolt loose removed and reinstalled bolt tested unit working properly, did not find any error codes"

Near Newington St, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL KSC23C8EYY03 "No cool, replaced compressor and evap coil tested unit working properly"

Near Starpine Dr, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR JENN-AIR JSC24C8EAM02 "Not making ice, repaired ice maker bucket and tested unit working properly could not find sm"

Near Starpine Dr, Duarte, CA 91010
Andy  H.

Andy H.

FREEZER WHIRLPOOL KSC23C8EYY03 Needs compressor and evaporator coil; ordrng 1 W10309988 (compressor) and 1 WPW10643261 (evaporator)

Near Starpine Dr, Duarte, CA 91010
Andy  H.

Andy H.

FREEZER WHIRLPOOL KSC23C8EYY03 Needs compressor and evaporator coil; ordrng 1 W10309988 (compressor) and 1 WPW10643261 (evaporator)

Near Starpine Dr, Duarte, CA 91010
Andy  H.

Andy H.

FREEZER WHIRLPOOL KSC23C8EYY03 Needs compressor and evaporator coil; ordrng 1 W10309988 (compressor) and 1 WPW10643261 (evaporator)

Near Starpine Dr, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL WRT138FZDW00 "No cooling, found that compressor is bad and evaporator fan bad; ordrng 1 W10836706 (evaporator) and 1 WP2315539 (motor-evap) and 1 WPW10507886 (compressor)"

Near Lincoln Ave, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Noise, adjusted ice maker arm and tested unit working properly"

Near Sunnydale Dr, Duarte, CA 91010
Juan G.

Juan G.

REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced fresh food evaporator fan and harness assy. Checked ops unit is working fine at time of service.

Near Maynard Dr, Duarte, CA 91010
Juan G.

Juan G.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Found excessive frost in fresh food compartment. Checked thermistors, they check fine. F.F. Evaporator fan and support need to be replaced.; ordrng 1 W11087438 (motor-evap) and 1 WPW10389152 (support)"

Near Maynard Dr, Duarte, CA 91010
Juan G.

Juan G.

KITCHEN MAYTAG MDB4949SDM3 Found dispenser cover gasket off. Replaced dispenser cover door with new one. Checked dispenser ops. Dispenser is working as it should.Used part W108888684 dispenser cover. From personal truck stock. Please restock it. Thank you ; pckd up 1 W10888684 (cover)

Near Woodbluff St, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWC565FW2 "Replaced inner drain hose. Found rat(s) ate drain hose also.Replaced drain hose, pressure tubing. Ran diagnostics. Fills, agitates, drains, rinses, and spins properly. Instructed customer to seal all openings in drywall. No warranty on rat damage. Complete."

Near Conata St, Duarte, CA 91010
Steven W.

Steven W.

WASHER WHIRLPOOL WTW5000DW2 "Replaced outer tub, gear case, and screw. Ran diagnostics. No error codes found. Ran auto test cycle. Fills, agitates, drains, rinses, and spins properly. Advised customer NOT to use powder detergent. Complete."

Near Brookridge Rd, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWC565FW2 Ran diagnostics. Found inner drain hose and pressure tubing damaged,; ordrng 1 W10899966 (DRAIN HOSE- INNER) and 1 WP353244 (TUBE- PRESSURE SWITCH )

Near Conata St, Duarte, CA 91010
Steven W.

Steven W.

WASHER WHIRLPOOL WTW5000DW2 "Replaced outer tub, gear case, and screw. Ran diagnostics. No error codes found. Ran auto test cycle. Fills, agitates, drains, rinses, and spins properly. Advised customer NOT to use powder detergent. Complete."

Near Brookridge Rd, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWC565FW2 Ran diagnostics. Found inner drain hose and pressure tubing damaged; ordrng 1 W10899966 (DRAIN HOSE- INNER) and 1 WP353244 (TUBE- PRESSURE SWITCH )

Near Conata St, Duarte, CA 91010
Andy  H.

Andy H.

FREEZER WHIRLPOOL WRT311FZDZ01 "Customer states unit not getting that cold, checked temp and a ran test. Tested unit working properly. At this time"

Near Citrus Ln, Duarte, CA 91010
Andy  H.

Andy H.

DRYER AMANA NGD4655EW2 "Not heating, found loose connection on sensor not letting it to light up. Tested unit working properly"

Near Calle Villada Cir, Duarte, CA 91010
Steven W.

Steven W.

WASHER WHIRLPOOL WTW5000DW2 "Replaced gear case, splutch, belt, and drain hose. Ran diagnostics. No error codes. Ran calibration, auto test cycle. Leaking from tub seal( gear case was in open box ), front tub ring tabs not holding..; ordrng 1 W10752187 (SCREW) and 1 W11035751 (GEAR CASE) and 1 W11219115 (TUB- OUTER)"

Near Brookridge Rd, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL WRS571CIHW01 Need to call customer 626 622-1248 for tape kit; ordrng 1 482395 (repair kit)

Near Calle Villada Cir, Duarte, CA 91010
Steven W.

Steven W.

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Temps too low. Reset temps. Found bail arm out of ice maker switch. Reinstalled bail arm into ice maker switch. Harvesting and filling properly at this time. Advised customer to replace water filter. Complete.

Near Millbrae Ave, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWB765FW0 "Ran diagnostics. Had f3e2, f8e1, error codes. Found no hot and cold water. Found hot and cold valves stuck closed. Needs inlet valve, siphon break kit.; ordrng 1 285834 (SIPHON BREAK KIT), rqstng P&A on 1 W11165546 (INLET VALVE)"

Near Mountain Ave, Duarte, CA 91010
Andy  H.

Andy H.

RANGE KITCHENAID KSGG700ESS1 Needs control found error code F2E1; ordrng 1 W10814133 (bezel-knob) and 1 W11029431 (panl-cntrl) and 1 W11109973 (valve-brnr) and 1 W11109973 (valve-brnr) and 1 WPW10603096 (cntrl-elec)

Near Monterey Ct, Duarte, CA 91010
Steven W.

Steven W.

WASHER WHIRLPOOL WTW5000DW2 "Ran diagnostics. Found gear case leaking oil, drain hose cracked.Needs gear case, splutch, belt , and drain hose. ; ordrng 1 W10721967 (CAM KIT) and 1 W11035751 (GEAR CASE ) and 1 W11244231 (DRAIN HOSE) and 1 WPW10006384 (BELT)"

Near Brookridge Rd, Duarte, CA 91010
Francisco S.

Francisco S.

WASHER WHIRLPOOL WTW4800XQ2 Cx stated noise during spin. Put unit into high spin found noise coming from tub. Dissembled unit found foreign object underneath tub. Re assembled unit it is now working as intended.

Near Maynard Dr, Duarte, CA 91010
Steven W.

Steven W.

BEVERGAE CENTER JENN-AIR JUB24FLERS00 Replaced door handle assembly. Door handle is working properly.Unit is cooling properly at this time. Complete.

Near Cll Adra, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWX655DW2 "Ran diagnostics. Had f0e5, f0e2 error codes. Cleared error codes. Ran calibration, auto test cycle. Fills, agitates, drains, rinses, dispenses, & spins properly. Instructed customer on unbalanced loads and detergent usage( too much detergent). Complete."

Near Huntington Dr, Duarte, CA 91010
Andy  H.

Andy H.

REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Freezing food in fresh food compartment, replaced control and thermistor tested unit working properly"

Near Livermont Ln, Duarte, CA 91010
Steven W.

Steven W.

BEVERGAE CENTER JENN-AIR JUB24FLERS00 Found right side handle end cap set screw stripped. Needs handle.; ordrng 1 W10622019 (handle)

Near Cll Adra, Duarte, CA 91010
Steven W.

Steven W.

RANGE - GAS WHIRLPOOL WFG550S0HZ1 Replaced left hinge( passive ). Door is opening/ closing properly Unit is working properly. Complete.

Near Royalview St, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWB725BW0 "Ran diagnostics. No error codes. Replaced detergent bezel. Found still dripping per customer. Replaced inlet valve. Ran diagnostics. Fills, agitates, drains, rinses, dispenses, and spins properly. Complete."

Near Cotter Ave, Duarte, CA 91010
Steven W.

Steven W.

RANGE - GAS WHIRLPOOL WFG550S0HZ1 Ran diagnostics. Found left side of oven door not closing properly. Found left hinge clunking.; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)

Near Royalview St, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWC565FW1 "Ran diagnostics. Had f7e1, f8e3 error codes. Found drive belt slipped off pulleys. Reinstalled belt. Ran calibration, auto test cycle. Fills, agitates, drains, rinses, and spins properly. Complete."

Near Broach Ave, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWB725BW0 "Replaced all 4 suspension rods, bleach and detergent dispensers, nozzle. Water tested . Fills, agitates, drains, rinses, dispenses, and spins properly. Complete."

Near Cotter Ave, Duarte, CA 91010
Steven W.

Steven W.

REFRIGERATOR KITCHENAID KRFF507HPS00 "After defrosting, FC door is opening/ closing properly. Advised customer on proper door opening/ closing procedures. Unit is disconnected at this time. Complete."

Near Baylor St, Duarte, CA 91010
Steven W.

Steven W.

REFRIGERATOR MAYTAG MFI2570FEZ07 Ran diagnostics. Found water filter cover latch token. Needs filter cover. Instructed customer to have RO system bypassed by plumber.; ordrng 1 WP67006331 (cover-filt)

Near Tannencrest Dr, Duarte, CA 91010
Steven W.

Steven W.

WASHER MAYTAG MVWX655DW1 "Ran diagnostics. No errors. Found tub to pump hose leaking at tub. Reinstalled hose and clamp. Water tested ok. Fills, agitates, drains, rinses, dispenses, and spins properly. Complete."

Near Huntington Dr, Duarte, CA 91010
Steven W.

Steven W.

M/W OTR WHIRLPOOL WMH31017HS2 Replaced ring and turntable tray. Load tested ok. Turntable is working properly. Unit is heating properly for a 1000 watt unit. Complete.

Near Bradbourne Ave, Duarte, CA 91010
Andy  H.

Andy H.

DISHWASHER WHIRLPOOL WDF520PADM7 "Leaks water, needs float; ordrng 1 WPW10195037 (float switch lever) and 1 WPW10195039 (float switch) and 1 WPW10346525 (float)"

Near Random Ln, Duarte, CA 91010
Andy  H.

Andy H.

LAUNDRY MAYTAG MVWB765FW3 Needs hose; ordrng 1 W10802689 (hose)

Near Citrus View Ave, Duarte, CA 91010