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Local Reviews
for Ceres, CA
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BROWN - Ceres, CA
Not happy with this machine
Response from Appliance Repair Specialist:
Hello Eva, Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Debbie
VEGA - Ceres, CA
Service person Cruz- nice, fast, Knowledgeable, good guy. Fixed my washer . Your people answering phones suck. 1st call girl. 2nd call guy. Didn't call back and didn't do what they said. 3rd guy did his job a got Cruz to my house at time I needed. Cruz : 10 . Over all 7. This is for your next couple of question.
Response from Appliance Repair Specialist:
Hi Debbie, Thank you for taking the time to respond to our review request! We appreciate your positive review. We look forward to working with you in the future. Way to go, Cruz!
Eva
BROWN - Ceres, CA
Disappointed that my request for exchange has not been granted but machine was repaired. Not happy that running if machine was not explained properly at time of purchase.
Response from Appliance Repair Specialist:
Eva, We are sorry that you are not happy with your overall appliance experience but happy that James could repair your unit for you. Thank you for taking the time to leave a review. We appreciate your business.
Cruz B.
whirlpool refrigerator WRX735SDHW LED lights are not working both compartments, removed and replaced led light inside freezer section from SP (w11205083 module), LED lights are now working as designed, cooling and temps are working fine as well, customer ok's repair.
Cruz B.
WHIRLPOOL DISHWASHER WDT730PAHZ0 Unit will not drain water out of tub, I then tested unit and found a humming sound coming from drain pump, removed bad one and replaced with new one from SP (w10348269 drain pump) into unit. Tested unit in a diagnostic test mode it completed wash drain dried ck for codes found none as well no leaks, customer ok repair. ; used 1 WPW10348269 (PUMP-DRAIN)
Cruz B.
whirlpool refrigerator WRS325FDAW02 Inspected unit. Found unit leaking water from freezer compartment, found sheet of ice on liner, found drain tube to be frozen, found buttons on panel UI not working as well, customer as stated that filter housing door is broken, found duct tape to be holding door in place, ordering parts panel UI, tube, housing for unit. ; ordrng 1 W10862456 (housing) and 1 WP2205765 (tube) and 1 WPW10397956 (cntrl-elec), Installed new parts (cntrl elec, tube, housing) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed.
James R.
whirlpool refrigerator WRF560SEYM05 Found units condenser fan to be intermittently working causing compressor to fail. Unit needs fan and compressor ; ordrng 1 W11177620 (FAN) and 1 WPW10507886 (compressor), Replaced compressor. Pulled vac. Recharged unit. Unit cooling and working properly.
William L.
whirlpool washer MVWB766FW1 Called WP TL regarding spin options in normal cycle, Ref #7722993499, normal cycle only has spin options max & high, for lower spin speeds you must use other cycles that allow slower spin speeds.
William L.
whirlpool washer WFW90HEFC1 Removed shipping bolts, ran self diagnostics tested ok. Customer purchased unit as is. Used unit, unit has chassis damage in the front; Job Complete.
Cruz B.
MAYTAG DRYER MED9700SQ0 Inspected and tested unit. Found unit not turning on, tested for voltage at wall outlet and found 240AC, tested thermal fuse and found it to be good, removed top cover and inspected cntrl elec and found relay to be burnt, unit is OOW customer paid for service Part(wp8546219 cntrl elec) unit is now working as designed.
Cruz B.
whirlpool refrigerator WRF535SIMBM00 Icemaker is not cycling. It is getting power. Unit needs new icemaker ; ordrng 1 W10884390 (icemaker), nstalled new parts (ice maker, valve) into unit. Water filled mold, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed.
William L.
whirlpool washer MVWB766FW1 Found dial with very erratic operation when selecting cycle, ran console test on unit, checked power to unit , power tested ok, ordered console & main control; ordrng 1 W11135391 (CONSOLE) and 1 W11135392 (MAIN CONTROL), Console have has erratic operation, Replaced console assy, Checked console functions, Tested ok
William L.
whirlpool microwave WMH78019HW0 Found F2E1, keybrd error code. Found inner door outer door panel separating, door pulls apart with unlatching ordered replacement door for unit; ordrng 1 W11188086 (DOOR W/CONTROLS) Replaced microwave door assy, reset clock, tested door function, tested ok; Job Complete
Cruz B.
whirlpool refrigerator WRF757SDEE01 I Inspected unit. Found ice buildup in both sections at evap cover and coils, customer has unit turned off at the moment, ordering parts 2 motor harness, support, for unit. ; ordrng 1 W11032800 (motor-evap) and 1 W11033168 (harns-wire) and 1 WPW10389152 (support), nstalled new parts (motor evap, harness wire, support) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed, customer ok repair.
Cruz B.
WHIRLPOOL WASHER CAE2795FQ Installed new part ( actuator) into unit. I then tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, customer ok repaiR
Cruz B.
maytag washer MVWC565FW0 Customer states unit does not give enough water. I then chesked for codes and found none, tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, instructed customer on each cycle and what they do, what soaps to use and how to load wash basket, customer said ok.
William L.
maytag washer MVWB765FW0 Found code F0E5, F2E1, F3E2, Checked console buttons , leveled unit, instructed customer on water temp & even loading of clothes, customer had a off balance load while washing blankets. Unit operating as designed.
James R.
KITCHENAID REFRIGERATOR KRFC704FPS00 Found evap cover to be the wrong cover and control board to be out of date. Also icemaker is out of date. Ordering parts per service bulletin; ordrng 1 W10789113 (cntrl-elec) and 1 W10815735 (cover-evap) and 1 W10888882 (icemaker), R&R cover. Unit working properly ; Job Cmpltd.
Cruz B.
WHIRLPOOL REFRIGERATOR WRF767SDEM01 Installed new part ( harness wire) W11033168 (harns-wire) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working as designed, customer ok repair
Cruz B.
whirlpool refrigerator WRT518SZFM00 Unit needs a cntrl box. Motor evap, bi-metal I already have. ; ordrng 1 W11223729 (CNRTL ELEC ) , Installed new parts ( defrost bimetal, motor evap, cntrl elec) into unit, I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine as designed, job complete.
Cruz B.
whirlpool washer WTW5000DW1 Unit will turn on pump keeps running, customer stated that unit will not drain water out properly as well, ordering parts cntrl elec, pump ; ordrng 1 W10876600 (drain pump) and 1 W11116590 (cntrl-elec), Installed new parts (pump water cnrtl elec) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks.
Cruz B.
whirlpool dryer WED7500GW0 Door is not catching, found door catch to be damaged, ordering door catch for unit. ; ordrng 1 WP3389441 (catch), Installed new part (catch) into unit. Door is opening and closing as designed, it’s heating fine as well.
Cruz B.
maytag washer MVWX655DW0 Tested unit in diagnostic test mode and found wash plate to spin freely, I then removed wash plate and found hub to be worn out as well. Ordering parts hub and wash plate for unit. ; ordrng 2 W10528947 (drive hub kit)s and 1 W10902814 (washplate), Installed new parts (wash plate, hub) into unit. I then calibrated and put unit into a diagnostic test mode it completed wash drain spin lock and unlocked, checked for codes found none as well no leaks, customer ok's repair.
Cruz B.
maytag refrigerator MRT118FFFM00 Inspected unit. Found unit not cooling in both sections, found compressor hot and not turning on, found relay clicking installed new relay from SP (8201786) found same result, compressor not turning on, relay clicking, this is a job for bill (tech). ; ordrng 1 W10507884 (compressor), used 1 8201786 (START DEVICE,COMBO) Installed new part (compressor) into unit. Recharged system low side and high side found no restrictions, unit cooling fine at the moment, cx ok repair. ; Job Cmpltd
William L.
maytag refrigerator MFI2570FEZ04 Checked frost pattern on evap, Found partial frost pattern, Checked system pressures, both pressures low, checked evap, comp, condenser, all sealed system copper lines with UV light, Found no signed of leaks, added charge to system, didn’t recover frost pattern, check Compressor current, compressor current draw .4 amp., Ordered compressor for unit.; ordrng 1 W11209866 (COMPRESSER), Replaced comp, pulled system into a vacuum, checked sealed system for leak down, found no system leaks, recharged system, unit cooling at this time.
Cruz B.
WHIRLPOOL WASHER MVWB765FW1 Unit is displaying LF error code. Water will not enter tub, ordering water inlet valve for unit. ; ordrng 1 W11165546 (WATER INLET VALVE ), Installed new part (valve water) into unit. I then put unit into a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, unit is working as designed
Cruz B.
maytag refrigerator MFI2665XEM8 Unit has ice build up on evap cover and coils inside freezer compartment, ordering part motor harness for unit.; ordrng 1 WPW10276647 (motor-evap), Installed new part (motor evap] into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets fans are all working fine.
Cruz B.
WHIRLPOOL WASHER WTW4815EW1 unit will not complete any cycles, I removed and replaced cntrl elec into unit, calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks. USED W11124765 (CNTRL) W10913953 (Actuator)
James R.
MAYTAG WASHER MVWC565FW0 Found drain pump to be shorted. Unit needs pump ordrng 1 W10876600 (drain pump) REMOVED AND REPLACED PUMP Calibrated unit. Unit working properly
Cruz B.
whirlpool dryer WED70HEBW0 Unit is not turning on, tested for voltage and found 240 AC at wall outlet. Ordering parts cntrl elec, panel UI ; ordrng 1 WPW10542001 (cntrl-elec) and 1 WPW10553790 (panl-cntl), Installed new parts (cntrl elec, panel cnrtl) into unit. I then tested unit in a high heat cycle it heated fine, customer ok repair.
Cruz B.
whirlpool washer CAE2795FQ Clothes are still wet after spin cycle, customer has to set the cycle to drain/spin, customer said it hit & miss ordering part cntrl elec. ; ordrng 1 W11188527 (CNTRL ELEC), Installed new part ( cnrtl elec) into unit. I then put unit into a diagnostic test mode it completed wash drain spin lock and unlocked, ck for codes found none as well no leaks, customer ok repair
James R.
whirlpool rerfrigerator WRF560SEYM05 Found drain to be plugged. Cleared drain. Unit working properly
Cruz B.
WHIRLPOOL WASHER WTW5000DW1 Inspected and test unit. Found unit not completing any cycles, cHECkED for codes found shifter and lid latch error codes, ordering parts actuator, lid lock, cntrl elec; ordrng 1 W10838613 (lid lock assembly) and 1 W10913953 (actuator) and 1 W11116590 (cntrl-elec). Installed new parts (latch, actuator, cntrl elec) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin lock and unlocked, customer for codes found none as well no leaks, customer ok repair. ; used 1 W10838613 (LATCH)
Cruz B.
WHIRLPOOL REFRIGERATOR WRX735SDB00 Removed bad ice maker and replaced with new W10882923 (ice maker).
Cruz B.
WHIRLPOOL DISHWASHER WDT780SAEM1 Installed new parts 2 WP3385089 (tracks), 2 WPW10508950 (stops), 1 W10712395 (adjuster assembly) into unit. Tracks are working as designed, tested unit in a diagnostic test mode it completed wash, drain, and dried, Checked for codes found none as well as no leaks.
Cruz B.
WHIRLPOOL DRYER WED5000DW2 unit will not turn on, then tested for voltage and found 240 at wall out, removed front panel and tested thermal fuse and found it to be bad, replaced bad one with new one from SP (w10909685) reassembled front panel and then tested unit in a high heat cycle it heated fine, cx ok repair. ; used 1 W10909685 (FUSE THRML )
Cruz B.
whirlpool dryer WED5000DW2 unit does not heat, I then pulled unit out and removed back panel, tested tml cutoff and found it to be bad, replaced bad one with new one from SP (w10480709), reassembled back panel and tested unit in a high heat cycle it heated fine, unit is working as designed cx ok repair.
Cruz B.
Customer's original complaint about Matytag Washer MVWB765FC1was that when turned to the on setting the unit does not go into cycle and water drips. Upon arrival technician found that unit will just fill with water, will not agitate. Found that codes F3E2 and F8E1 popped up on machine. UI buttons arent responding properly either Ordering; 1 W11135392 (CNRTL ELEC ) and 1 W11165546 (VALVE WATER) and 1 W11162441 (CONSOLE)
Randy J.
Maytag washer model # MMV4205DS4 complaint-start button not starting. diagnosis- Open/closed door,Replaced micro switch, line filter fuse, tested microwave functions, tested OK; used 1 W10138793 (FUSE), and 3 W10727360 (MICROSWITCH)
Randy J.
Maytag washer model # MVWB765FW0 Complaint- Error code LF . not filling or takes too long to fill. Diagnosis- checked for codes and found LF error code. Ordering inlet valve for unit. ; ordrng 1 W11165546 (INLET WATER VALVE ). Installed new part ( inlet water valve ) into unit. I then put unit into a diagnostic test mode it completed wash drain spin lock & unlock, ck for codes found none as well no leaks
Randy J.
Whirlpool refrigerator WRF767SDEM01. Complaint is Refrigerator is not cooling, freezer is thawing out. Removed and Replaced the UI, TL had tech go into diagnostic test 63,64 passed, test 4 passed, compressor and fans will stay on for 30 seconds then turn off. Ordering part UI for unit. ; ordrng 1 W11092503 (PANEL UI). Installed new part ( panel UI ) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets are working fine. Job Complete.
Randy J.
whirlpool refrigerator model WRS325FDAM04. complaint is the unit is not dispensing water or ice. Removed panel UI and found a wire connector off to switch, reconnect wire back on switch tested ice and water dispenser and found them to be working as designed. Bottom panel is also missing. Ordering bottom panel. ordering 1 WPW10350049 (grille). Installed new part (grille) into unit. I then inspected the following compressor lights cooling temps doors leveling ice and water dispenser gaskets are all working fine job complete.
Randy J.
maytag washer