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Local Reviews
for Ceres, CA
Powered by Fluid LOCALGreat service
Marie - Ceres, CA
Cruze was very knowledgeable and vey professional.
Response from Appliance Repair Specialist:
Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.
satisfied with his service
Gurbir - Ceres, CA
Response from Appliance Repair Specialist:
Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.
great service
Maria - Ceres, CA
great job,answeared all questions
Response from Appliance Repair Specialist:
Hello Maria, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again.
Eva-OK
BROWN - Ceres, CA
Not happy with this machine
Response from Appliance Repair Specialist:
Hello Eva, Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Debbie
VEGA - Ceres, CA
Service person Cruz- nice, fast, Knowledgeable, good guy. Fixed my washer . Your people answering phones suck. 1st call girl. 2nd call guy. Didn't call back and didn't do what they said. 3rd guy did his job a got Cruz to my house at time I needed. Cruz : 10 . Over all 7. This is for your next couple of question.
Response from Appliance Repair Specialist:
Hi Debbie, Thank you for taking the time to respond to our review request! We appreciate your positive review. We look forward to working with you in the future. Way to go, Cruz!
Eva
BROWN - Ceres, CA
Disappointed that my request for exchange has not been granted but machine was repaired. Not happy that running if machine was not explained properly at time of purchase.
Response from Appliance Repair Specialist:
Eva, We are sorry that you are not happy with your overall appliance experience but happy that James could repair your unit for you. Thank you for taking the time to leave a review. We appreciate your business.
Cruz B.
RANGE KITCHENAID KSGG700ESS1 "File # 7725363960 Scott wp said to replace cntrl elec and ribbon, contacted whirlpool after parts (panel cntrl, cntrl elec, sensor) were installed, same error codes (f3E1, f3e2 ) are displaying at ui, tech line said to remove panel and disconnect ribbon from UI, if same code is displaying then replace parts, ordering parts cntrl elec, ribbon for unit. ; ordrng 1 W11025616 (KEYBOARD HARNESS ) and 1 W11034208 (CNTRL ELEC )"
Ethan S.
REFIRGERATOR FRIGIDAIRE FGHF2366PF0 Installed user interface tested unit test failed also found main board board meeting to re-order user interface shorted the board; ordrng 1 242058249 (user interface) and 1 242115282 (board-main power)
Lance V.
WASHER MAYTAG MVWB835DC3 "Fixed-replaced Faulty valve assembly. Tested, no leaks. Unit is now fully dispensing water. Also to have customer get the water knob checked see small leak."
Lance V.
WASHER WHIRLPOOL MVWX655DW1 "Fixed-replaced motor, capacitor, and actuator. Unit did Passed calibration and auto test. Unit is now fully functional, all ops complete"
Lance V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Needs work- found damper control Faulty, making abnormal noises within motor. Need to order and re route .; ordrng 1 WPW10594330 (control)"
Lance V.
WASHER MAYTAG MVWB835DC3 "F8e1 f3e2 error-found valves not working, 121.5v to cold valve and no water entering, slight humming noise indicating a stuck valve. We will need to re route with parts.; ordrng 1 W11165546 (valve)"
Lance V.
N/A N/A MFI2569YEM0 "Needs work- compressor not running due to sealed system leakage. Found heavy corrosion on discharge as well as return tubing.Lots of discharge around bottom pan by compressor. Also, front right wheel assembly is broken and will need to be replaced. We will need to re route with parts.; ordrng 1 W10160407 (compressor) and 1 W10390735 (tube DISHARGE) and 1 WPW10515762 (roller RIGHT)"
Lance V.
DISHWASHER KITCHENAID KDTE334GPS0 "fixed-removed debris from air gap, and dishwasher is now fully draining. Instructed customer they need to contact plumber for small leak within airgap assembly, which is leaking into lower cabinet. Result is airgap is of age, and seals are worn. Dishwasher is now fully functional, fully draining."
Lance V.
RANGE WHIRLPOOL WOS97ES0ES01 "Techline sr#7725225610120v to thermal fuse checked ok, control board visual no burns or loose wires. Reconnected thermal fuse, and powered on unit. The unit is fully functioning and did heat to 350df just fine . Techline advises customer to contact electrician to check home electrical wiring in conjunction box as well as breaker system."
Lance V.
WASHER WHIRLPOOL MHWE200XW00 "Fixed- found error f9e2,f9e1. Found drain pump impeller loose and detached from motor shaft causing slow drain and abnormal high pitch noise when draining water out. Replaced drain pump, ran and tested No leaks. Unit passed auto test, and is now fully draining and fully functional. All ops complete"
Lance V.
WASHER WHIRLPOOL MVWX655DW1 "Needs work- replaced control board but issue still in found Faulty capacitor. Capacitor is at only 41mf, and needs to be at least 50mf to run motor. We will need to re route with parts; ordrng 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11162560 (CAPACITOR )"
Cruz B.
M/W OTR WHIRLPOOL WMH32519HZ2 "Installed all new parts (3 hooks, 1 rack 1 silver paint) into unit. Touch up arc marks, tested unit with glass cup with water it heated fine, no arcing, unit is working as designed, cx ok repair."
Cruz B.
REFRIGERATOR KITCHENAID KRMF706ESS01
Cruz B.
WASHER AMANA NTW4516FW3 "Cx states water is leaking inside basket when unit is not in use, I then installed new part (valve) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin, no codes, no leaks, cx ok repair."
Ethan S.
SXS 25' WHIRLPOOL WRS555SIHZ00 Found units main board not getting correct voltage need to order cntrl ; ordrng 1 W11212392 (CNTRL )
Cruz B.
DISHWASHER WHIRLPOOL DU1055XTV13 "Cx states unit does not drain, I then tested unit in a diagnostic test mode it completed wash drain dried, no codes no leaks, unit fills and drains, unit is working as designed
Ethan S.
REFRIGERATOR AMANA ART318FFDB06
Cruz B.
WASHER WHIRLPOOL WTW7500GC0 "Installed new part (cntrl elec) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin, no codes, no leaks, unit is working as designed, cx ok repair"
Ethan S.
WASHER MAYTAG MVWB835DW4 Cx stated that the unit was not draining found drain pump to be bad replaced tested job complete; used 1 W10876600 (PUMP-WATER) from stock
Cruz B.
OVEN WHIRLPOOL WFG505M0BS3 "Installed new part (burner head) into unit. I then tested all 4 burners and found them to be working as designed, cx ok repair. SEND CX A SURVEY PLEASE THANKS."
Cruz B.
WASHER WHIRLPOOL WTW7500GC0 "Cx states unit does not drain properly hit & miss, cx has to use drain & spin option after cycles, only problem with unit. Ordering part cntrl elec for unit. ; ordrng 1 W11130238 (CNTRL ELEC )"
Cruz B.
RANGE WHIRLPOOL WFG320M0BB2 "Found fitting on regulator is stripped out, into new part (regulator) into unit. Cx is responsible for providing fitting, cx said they will purchase one gas line will not fit at original fitting, look at SD-QuickPic, cx ok repair."
Cruz B.
WASHER WHIRLPOOL WTW5000DW2 "Found unit not operating, ck for voltage at wall outlet and found 120 AC, I then installed new part (cntrl elec) into unit. Calibrated and tested unit unit in diagnostic test mode it completed wash drain spin lock & unlocked no codes, no leaks, cx ok repair."
Ethan S.
LAUNDRY WHIRLPOOL MVWX655DW1 What arriving to the customers home customer stated that the unit is making a noise found change debris underneath wash play again I let customer know that they need to check their pockets if they do not check your pockets and we get another call out for the same issue we will be charging them a service call at 1:15 job complete
Ethan S.
LAUNDRY WHIRLPOOL MVWX655DW1 Upon arrival to this home Cx stated that the unit was not drying found pump to free spin as if the gears were stripped out replaced tested unit job complete ; used 1 W10876600 (PUMP-WATERS ) from stock
Ethan S.
REFER WHIRLPOOL WRS588FIHZ00 Upon arrival to the cx Cx stated that the unit would not dispense ice and ice maker was not working found door to have broken wiring need new door; ordrng 1 LW11037733 (DOOR)
Ethan S.
SXS 25' WHIRLPOOL WRS555SIHZ00 7725006202 upon arrival th e cx home Cx stated that the unit would not dispense ice found that the Auger motor was getting correct ohms but was not sending 120 vac to auger found user interface to be bad it is not supplying voltage needing to order; ordrng 1 W11214887 (CNTRL )
Cruz B.
OVEN WHIRLPOOL WFG505M0BS3 replaced the cntrl elec and sensor, cx states unit unit gets hot when using oven cx states it just started, cx has use oven because of the issue, cx can use burners, ordering cntrl pre tech line. ; ordrng 1 W11126814 (CNTRL ELEC)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cx states unit stopped producing ice from ice maker and water at dispenser, removed unit cover and tested both valves and found them to be bad, cooling and temps are working fine. Ordering parts 2 valves for unit. ; ordrng 1 WPW10238100 (INLET VALVE ) and 1 WPW10279866 (DUAL VALVE )"
Andrew P.
N/A N/A MFI2569YEM0 Removed and replaced high-voltage control board. Program control board to refrigerator. Refrigerator powered up and display is working compressor came on unit is working now. Advised customer to give unit 24 hours to cool
Cruz B.
WASHER MAYTAG MVWB765FW2 "Installed all new parts (clutch, suspension, gear case,inlet valve) into unit. Calibrated and tested unit in a diagnostic test mode it completed wash drain spin locked & unlocked, no codes, no leaks, cx ok repair."
Cruz B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Installed new part ( hinge) into unit. I then inspected the following doors gaskets fans cooling temps are working as designed, cx ok repair."
Cruz B.
REFRIGERATOR WHIRLPOOL WRF560SMHW00 "Cx states RC is not cooling properly, found damper cntrl to be stuck closed, found motor fan not running as well, I then installed new parts (motor evap, damper, cntrl elec) into unit, inspected the following doors gaskets fans water & ice dispenser are all working as designed, cx ok repair,"
Ethan S.
WASHER WHIRLPOOL WTW7500GC2
Cruz B.
REFRIGERATOR KITCHENAID KRMF706ESS01
Cruz B.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Cx states ice maker stopped producing ice, i then removed bad ice maker and installed new pre I’d parts (ice maker, inlet valve) into unit, water filled mold, cooling and temps are working as designed, cx ok repair. SEND CX A SURVEY PLEASE THANKS"
Cruz B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspected unit. Found condensation inside RC look at SD-QuickPic, found refrigerator door hinge to be bent causing refrigerator door to sag, freezer compartment is working fine at the moment. Ordering hinge for unit. ; ordrng 1 WP2325482 (HINGE )"
Cruz B.
WASHER MAYTAG MHW4300DW0 "Cx states door will not open at times and dispenser drawer has a crack that is causing soap to leak out, i then ck for codes and found F5E2 door lock error code, F3E1 switch wl error code, installed all new pre I’d parts (door lock, switch wl, dispenser drawer) into unit, ran diagnostic it completed wash drain spin locked & unlocked no codes, no leaks, cx ok repair, SEND CX A GOOGLE SURVEY PLEASE THANKS."
Cruz B.
WASHER WHIRLPOOL MVWB766FW1 "Installed new part (overlay) into unit. I then calibrated and tested unit in a diagnostic test mode it completed wash drain spin, no codes, no leaks, cx ok repair. SEND CX A GOOGLE SURVEY PLEASE THANKS"
Cruz B.
RANGE WHIRLPOOL WFG320M0BS3