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Local Reviews
for Burbank, CA

Rated 4.0 out of 5 stars based on 6 customer reviews

Map of Burbank, CA

Great service, on time and very nice.





Response from Appliance Repair Specialist:

Hello Mary, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Map of Burbank, CA

great job





Response from Appliance Repair Specialist:

Hello Alex, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Ray!


Map of Burbank, CA

Professional





Response from Appliance Repair Specialist:

Hi Liliane, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Raymond!


Map of Burbank, CA

Great service wonderful service representative





Response from Appliance Repair Specialist:

Hi Cheri Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Map of Burbank, CA

Still not working properly




Technician and his superior (I believe coaching him in the phone) insisted the parts replaced were fine. He told me that if I were to call them again and could not prove the oven was overheating, I would be charged a service fee, despite my warrantee. For what it’s worth, I baked some cookies today that once again burned because the temp went up to 425 instead of keeping in the 350 range. NOT FIXED. I am taking this up with Whirlpool, and may pay out of pocket for future repairs if this is the only company used. Will also place a review on Yelp.


Response from Appliance Repair Specialist:

Hello, Thank you for your feedback as it is the only way that we can improve. We have sent your case to review. In the meantime, if you would like to reach out directly you can email our customer service team at service@ars.repair.


Map of Burbank, CA

Less than stellar service




Technician repacked parts In my oven but failed to bother checking if the problem was fixed, ran out the door as i asked him if he’s tested his work. End result at this point is the oven was not repaired and an currently waiting for a third visit.


Response from Appliance Repair Specialist:

Hello, Thank you for your honest feedback as it is the only way we can continue to provide reliable repair service. It is our goal that all our customers have a specialized experience from the moment they call in until their appliance issue is resolve. We are sad that your experience did not reflect that as your specialist seemed to be in a rush and did not test the appliance. If you would like to speak further on this matter, please feel free to email our customer experience team at service@ars.repair where we will reach out to you directly.


Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRV976FDEM00 Replaced controls and door. Tested unit unit functions as designed.

Near Cam De Villas, Burbank, CA 91501
Raymond H.

Raymond H.

REFIRGERATOR WHIRLPOOL KFXS25RYMS2 "upon arrival unit would make loud noise when in use, tested and found compressor causing excessive noise the longer it runs; ordrng 1 W10168473 (compressor)"

Near Cambridge Dr, Burbank, CA 91504
Raymond H.

Raymond H.

DISHWASHER WHIRLPOOL KDTE104ESS2 "Replaced wash motor andtested, unit functions as designed."

Near W Spazier Ave, Burbank, CA 91506
Raymond H.

Raymond H.

REFIRGERATOR WHIRLPOOL WRT519SZDW02 upon arrival cx showed tech a video of noise he was worried about. This noise sounded like normal evap noises when unit started up. COntacted Tebor SR 7723435600 and discussed. This is not typical for the unit to develop this sort of noise but with temps being proper and unit functioning and not being able to duplicate the noise unit is functioning as designed and should be used.

Near E Valencia Ave, Burbank, CA 91501
Raymond H.

Raymond H.

DRYER AMANA NGD4655EW2 "Upon arrival unit making noise when in use, found belt had slipped off of tensioner. Secured belt and instructed cx on proper loading of unit. Unit functions as designed."

Near Haven Way, Burbank, CA 91504
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRX988SIBM00 "upon arrival unit would have particles inside water and ice for some time after changing water filter. Contacted Kevin SR 7723425696 and discussed, was informed this is the filter causing and cx should replace filter if it’s bad. Cx wants filter ordered; ordrng 1 F2WC9I1 (filter)"

Near E Palm Ave, Burbank, CA 91501
Raymond H.

Raymond H.

DISHWASHER KITCHENAID KDTE104ESS4 "Upon arrival unit would not wash. Found bad motor, replaced sump assembly and tested, unit functions as designed."

Near N Florence St, Burbank, CA 91505
Raymond H.

Raymond H.

DRYER MAYTAG MGDB765FW0 "upon arrival unit kept shutting down with clean lint screen illuminated. Contacted Austin SR 7723408639 and discussed, was informed to ohm exhaust thermistor. Found thermistors bad. Replaced and tested, unit functions as designed."

Near N Reese Pl, Burbank, CA 91504
Raymond H.

Raymond H.

WASHER MAYTAG MVWB765FW1 "Job created in home, Upon arrival washer was hard to start and unit buttons would not work. Inspected and found unit work no as designed, cx was unaware this unit is not a mechanical touchpad. Instructed cx on proper use and care of unit."

Near N Reese Pl, Burbank, CA 91504
Raymond H.

Raymond H.

DISHWASHER KITCHENAID KDPE334GPS0 "Upon arrival unit was said to not be working properly and needed to be inspected. Found all components operating as designed. Found code 51 door stuck open as only fault code. SR 7723393514 and discussed, this is a very common code where cx may not shut door in time and is user error concern not functional failure. Unit operates as designed at time of service."

Near N San Fernando Blvd, Burbank, CA 91504
Raymond H.

Raymond H.

DRYER WHIRLPOOL CGM2745FQ0 Replaced timer. Tested unit. Informed cx to call back if timer does not cycle.

Near E Orange Grove Ave, Burbank, CA 91501
Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KRFC300ESS01 "Upon arrival unit leaking from behind unit. Inspected and found steel braided hose leaking at crimp. Cx needs new hose. Cx states plumber verified unit leaking, tech showed cx that this was not the case. Unit functions as designed at time of service."

Near N Buena Vista St, Burbank, CA 91505
Raymond H.

Raymond H.

DISHWASHER WHIRLPOOL KDTE104ESS2 Upon arrival unit would not wash. Tested and found bad motor. Needs sump assembly; ordrng 1 WPW10605057 (pump and motor assembly)

Near W Spazier Ave, Burbank, CA 91506
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 Replaced thermostat and tested unit unit functions as designed

Near N Myers St, Burbank, CA 91506
Raymond H.

Raymond H.

REFIRGERATOR WHIRLPOOL WRS588FIHZ00 "Upon arrival diffuser making loud noise when opening and closing, and unit freezing items. Found cx has large objects blocking diffuser. Replaced diffuser and instructed cx on use and care mainly on proper air flow and loading techniques. Unit functions as designed."

Near N Brighton St, Burbank, CA 91506
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Replaced water valve. Also noticed cx had RO system installed and using filter, instructed cx this was not needed. Unit functions as designed."

Near E Elmwood Ave, Burbank, CA 91502
Raymond H.

Raymond H.

WASHER WHIRLPOOL WFW9151YW00 Upon arrival unit had communication fault code. Tested and found console and control with burn marks on control. ; ordrng 1 WPW10370314 (console) and 1 WPW10491312 (cntrl-elec)

Near S Sparks St, Burbank, CA 91506
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW5000DW1 "Replaced motor, actuator, control, and lid lock. Tested unit. Unit functions as designed."

Near N Victory Blvd, Burbank, CA 91502
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Upon arrival unit would freeze items in the RC. Inspected and found temps within range but found items blocking the air vent coming into unit creating cold spots and improper air flow in unit. Instructed cx on proper use and care of unit specifically loading habits and what not to block. Unit functions as designed.

Near S Keystone St, Burbank, CA 91506
Raymond H.

Raymond H.

DISHWASHER JENN-AIR JDB9000CWP3 "Rich SR 7723344694 TechlineSherry SR 7723163559 Jen Air TPUpon arrival unit had rust streaks. Contacted techline and discussed, was informed cosmetic only covered for 30 days. Contacted TP and discussed, was informed that environmental conditions such as high humidity or corrosive air caused by salt water would not be covered but defect in material is covered for 2 years. Cx is using proper stainless steal cleaner and cleans regularly. TP stated this is covered for 2 years and to bill out under normal warranty. Needs door.; ordrng 1 W11035626 (panel)"

Near Amigos Dr, Burbank, CA 91504
Raymond H.

Raymond H.

DRYER WHIRLPOOL CGM2745FQ0 "Upon arrival unit would start without coin operation. Contacted techline was directed to commercial tech support. Spoke with them and found timer has not run down, unit needs timer; ordrng 1 W10521400 (harns-wire TIMER)"

Near E Orange Grove Ave, Burbank, CA 91501
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Upon arrival unit will not dispense water but icemaker working. Tested and found voltage at Doral water valve solenoid for dispenser but solenoid not opening unit needs a new valve; ordrng 1 W11043013 (valve)

Near E Elmwood Ave, Burbank, CA 91502
Raymond H.

Raymond H.

DISHWASHER KITCHENAID KUDE48FXSS0 "Upon arrival unit dispenser would not close. Found broken locking tab. Replaced dispenser and tested, unit functions as designed. Cx enjoyed service. Recommended for yelp and google review."

Near Rogers Pl, Burbank, CA 91504
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRT111SFDM04 Upon arrival unit would freeze in the RC and FC not cooling. Inspected and found unit overloaded with contents touching liner. Also cx had turned settings down to a minimum which is also causing cooling concerns. Instructed cx on proper use and care of unit. Bruce SR 7723349921 documented with Tech line

Near N Hollywood Way, Burbank, CA 91505
Raymond H.

Raymond H.

REFIRGERATOR WHIRLPOOL WRF560SEYM05 Upon arrival unit would intermittently shut down but then start working. Inspected and found loose connection at control board. Secured connection and tested. Unit functions as designed.

Near N Catalina St, Burbank, CA 91504
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRV976FDEM00 Upon arrival unit would keep shutting off with P.O.. also intermittent operation. Inspected and found pantry control with water in door and wires corroded into door. Unit needs controls and door; ordrng 1 W10804160 (cntrl-elec) and 1 W10815674 (dor-fip ss) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677104 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)

Near Cam De Villas, Burbank, CA 91501
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 PART DID NOT ORDER. REORDERED PART.; ordrng 1 WPW10511937 (thermostat)

Near N Myers St, Burbank, CA 91506
Raymond H.

Raymond H.

WASHER WHIRLPOOL WFW72HEDW0 "Replaced ACU and tested, unit functions as designed."

Near N Niagara St, Burbank, CA 91505
Raymond H.

Raymond H.

RANGE WHIRLPOOL WFG550S0HZ0 Replaced manifold and tested unit. Unit functions as designed.

Near N Myers St, Burbank, CA 91506
Kenneth M.

Kenneth M.

DRYER MAYTAG MGD5500FW0 Found enamel peeling on dryer. Unit need new dryer drum. Ordering new dryer drum; ordrng 1 W10381481 (drum)

Near N Frederic St, Burbank, CA 91505
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRT314TFDW00 Upon arrival unit not cooling. Inspected and found sticking cold control.

Near N Myers St, Burbank, CA 91506
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL KSSC42QVS01 Replaced optics. Tested. All tests passed ice maker filled.

Near Morningside Dr, Burbank, CA 91506
Raymond H.

Raymond H.

DISHWASHER KITCHENAID KDFE104DSS0 Replaced pump and motor assembly. Tested unit. Unit functions as designed

Near N Avon St, Burbank, CA 91505
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW5000DW1 Upon arrival washer would not turn on and was unresponsive. Cx stated they had a recent power outage. Unplugged and reset unit control. Plugged back in and tested unit. Unit functions as designed. Instructed cx a surge protector will help protect unit in case of PO.

Near Scott Rd, Burbank, CA 91504
Raymond H.

Raymond H.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced sump assembly and tested unit. Unit functions as designed. No leaks found.

Near N Rose St, Burbank, CA 91505
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL KBFN506ESS01 "Upon arrival unit was in sellers wear house and had only been plugged in for 48 hours. The unit was said to have frost build up in FC and door not closing properly. Inspected and found FC door could move slightly which could cause a warm air leak, leveled door and tested, no light found. Instructed seller a frost issue is difficult to diagnose when the unit is being transported and all evidence is lost when unit is defrosted. Unit passes all tests at this time."

Near N San Fernando Blvd, Burbank, CA 91504
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW7300DW1 Replaced co troll console and valve. Tested unit. Unit functions as designed.

Near Rosita Ave, Burbank, CA 91504
Raymond H.

Raymond H.

DISHWASHER KITCHENAID KDTM704ESS0 "Upon arrival unit had a clanking noise when in use, inspected and found lower spray arm popped off. Secured spray arm and tested, unit functions as designed."

Near N Kenwood St, Burbank, CA 91505
Raymond H.

Raymond H.

WASHER WHIRLPOOL WFW72HEDW0 "Upon arrival unit was stacked, found OL fault. Found cx doing everything as recommended per use and care, replacing ACU; ordrng 1 W11031829 (cntrl-elec)"

Near N Niagara St, Burbank, CA 91505
Raymond H.

Raymond H.

DISHWASHER KITCHENAID KDFE104DSS0 Upon arrival unit would not wash properly. Tested and found weak pump. Needs sump assembly; ordrng 1 WPW10605057 (pump and motor assembly)

Near N Avon St, Burbank, CA 91505