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Local Reviews
for Burbank, CA

Rated 4.4 out of 5 stars based on 15 customer reviews

Map of Burbank, CA

Great Service





Map of Burbank, CA

Aileen




Great service


Response from Appliance Repair Specialist:

Hi Aileen, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Map of Burbank, CA

Whirlpool Service Repair 02/12/2019




RE: invoice #228105 service plan # 420165010 This is all about my service and repair of my Dryer . I wanted to call the Principals of my "extended service plan" to let them know how professional and knowledgeable is the associate "Raymond". There are people in this world that are very excellent at what they do and Raymond is an example of that. Very personable and what a great representative of the company he works for. Thank you Raymond for the great service , my dryer works beautiful .


Map of Burbank, CA

Very quick and perfunctory. Unfortunately this is one cost to the company where he will essentially get paid to do nothing much at all. Partly becau




Don’t have a good one.


Map of Burbank, CA

Great service Tech explained very clearly




Highly recommended


Response from Appliance Repair Specialist:

Hi Snyder, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.


Map of Burbank, CA

Great service





Response from Appliance Repair Specialist:

Hi Erika, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Map of Burbank, CA

Great service technician.





Response from Appliance Repair Specialist:

Hello Maryann, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Map of Burbank, CA

Good service




Went well


Map of Burbank, CA

Great service




Your technician was friendly and fast at what he did.


Map of Burbank, CA

Great service, on time and very nice.





Response from Appliance Repair Specialist:

Hello Mary, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


great job





Response from Appliance Repair Specialist:

Hello Alex, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Ray!


Professional





Response from Appliance Repair Specialist:

Hi Liliane, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Raymond!


Great service wonderful service representative





Response from Appliance Repair Specialist:

Hi Cheri Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Still not working properly




Technician and his superior (I believe coaching him in the phone) insisted the parts replaced were fine. He told me that if I were to call them again and could not prove the oven was overheating, I would be charged a service fee, despite my warrantee. For what it’s worth, I baked some cookies today that once again burned because the temp went up to 425 instead of keeping in the 350 range. NOT FIXED. I am taking this up with Whirlpool, and may pay out of pocket for future repairs if this is the only company used. Will also place a review on Yelp.


Response from Appliance Repair Specialist:

Hello, Thank you for your feedback as it is the only way that we can improve. We have sent your case to review. In the meantime, if you would like to reach out directly you can email our customer service team at service@ars.repair.


Less than stellar service




Technician repacked parts In my oven but failed to bother checking if the problem was fixed, ran out the door as i asked him if he’s tested his work. End result at this point is the oven was not repaired and an currently waiting for a third visit.


Response from Appliance Repair Specialist:

Hello, Thank you for your honest feedback as it is the only way we can continue to provide reliable repair service. It is our goal that all our customers have a specialized experience from the moment they call in until their appliance issue is resolve. We are sad that your experience did not reflect that as your specialist seemed to be in a rush and did not test the appliance. If you would like to speak further on this matter, please feel free to email our customer experience team at service@ars.repair where we will reach out to you directly.


Randy J.

Randy J.

FREEZER WHIRLPOOL WRT518SZFW00 Removed and replaced parts unit now working as designed Customer approves job at this time

Near E Providencia Ave, Burbank, CA 91501
Raymond H.

Raymond H.

DRYER MAYTAG MGD5500FW0 "Upon arrival no noise was heard. By the way cx described the noise it sounds like some change got stuck between the drum and bulkhead, unit functions as designed."

Near N Frederic St, Burbank, CA 91505
Raymond H.

Raymond H.

DRYER MAYTAG MGD5500FW0 "Upon arrival no noise was heard. By the way cx described the noise it sounds like some change got stuck between the drum and bulkhead, unit functions as designed."

Near N Frederic St, Burbank, CA 91505
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Replaced control box, thermistor and diffuser. Tested unit. Unit functions as designed."

Near W Lutge Ave, Burbank, CA 91506
Raymond H.

Raymond H.

M/W OTR WHIRLPOOL WMH31017FW0 "Replaced transformer, capacitor and fuse. Tested unit. Unit still just buzzing

Near E Olive Ave, Burbank, CA 91501
Raymond H.

Raymond H.

M/W OTR WHIRLPOOL WMH31017FW0 "Replaced transformer, capacitor and fuse. Tested unit. Unit still just buzzing.

Near E Olive Ave, Burbank, CA 91501
Raymond H.

Raymond H.

WASH/DRY COMBO WHIRLPOOL WET4024HW0 "Upon arrival cx states unit stuck in spin cycle and won’t unlock after unplugged, tested and found cx is using too much soap causing suds issue. Instructed cx on proper use and care of unit."

Near E Palm Ave, Burbank, CA 91501
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Upon arrival filter housing would leak when filter pulled out. Found housing leaking. Replaced housing and tested, unit functions as designed."

Near N Beachwood Dr, Burbank, CA 91506
Raymond H.

Raymond H.

M/W OTR WHIRLPOOL WMH31017FW0 Replaced magnatron and tested unit still not heating. Ordering high voltage components.; ordrng 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg)

Near E Olive Ave, Burbank, CA 91501
Raymond H.

Raymond H.

SXS 25'&#03 WHIRLPOOL WRS315SDHZ02 "Upon arrival rc at 30 F when set to recommended. Needs thermistor, control box and diffuser; ordrng 1 W10384183 (thermistor) and 1 W11026017 (CONTROL BOX) and 1 W11162983 (DIFUSER)"

Near W Lutge Ave, Burbank, CA 91506
Raymond H.

Raymond H.

RANGE WHIRLPOOL WFG320M0BS3 "Upon arrival cx not home, cx left key under mat for tech to complete repair. This approved by landlord and tenant. Entered home, replaced glass door. Vacuumed glassed from unit and tested, unit functions as designed. Tech left home, locked deadbolt and lower lock. Contac Ed cx and informed tech was finished."

Near E Harvard Rd, Burbank, CA 91501
Raymond H.

Raymond H.

M/W OTR WHIRLPOOL WMH31017FW0 Upon arrival magnetron making really loud buzzing noise and no heat. Needs magnetron; ordrng 1 WPW10693025 (magnetron)

Near E Olive Ave, Burbank, CA 91501
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW5500XW1 "Upon arrival cx stayed unit not washing properly and stopping mid cycle. Tested and found long drain, shifter fault, and wash plate stripped. estimate given to cx for repair, cx declined"

Near Victoria Pl, Burbank, CA 91504
Raymond H.

Raymond H.

WASHER MAYTAG PAV2300AWW

Near Birmingham Rd, Burbank, CA 91504
Raymond H.

Raymond H.

WASHER WHIRLPOOL WFW9351YW00 "Upon arrival unit leaking, Cx showed video, unit leaking from inside near middle, tubseal leaking. Tub covered but labor not.parts 130.16Labor 849.99 includes second man.sc 115Tax 9.76.Total 1104.91Cx paid 115 card. Declines repair at this time."

Near Jolley Dr, Burbank, CA 91504
Raymond H.

Raymond H.

RANGE WHIRLPOOL WFG320M0BS3 Upon arrival inner glass door broken. Needs inner glass.; ordrng 1 WPW10535767 (glass-door)

Near E Harvard Rd, Burbank, CA 91501
Raymond H.

Raymond H.

COOKTOP KITCHENAID KCGS950ESS02 "Upon arrival all burners kept sparking after ignition. Found bad spark module. Replaced module and tested, unit functions as designed."

Near S Sparks St, Burbank, CA 91506
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Upon arrival cx states RC freezing food. Pulled temps and found 37 and 0. Cx has food touching liner on all shelves creating cold spots on top. Instructed cx on proper use and care of unit. Cx states she is unhappy with the imperfections with the doors, informed cx Tech could not guarantee what she would consider a perfect door. cx declined furthur repair. Unit functions as designed."

Near E Verdugo Ave, Burbank, CA 91501
Raymond H.

Raymond H.

DRYER WHIRLPOOL GGQ9800PW1 "Replaced drum, installed dryer repair kit and changed door switch"

Near Cornell Dr, Burbank, CA 91504
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW4800XQ0 "Replaced suspension and tested, unit functions as designed."

Near N Fairview St, Burbank, CA 91505
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW4800XQ0 Upon arrival unit won’t spin. Tested and found basket bouncing. Needs suspension.; ordrng 1 W10780048 (suspension)

Near N Fairview St, Burbank, CA 91505
Raymond H.

Raymond H.

DISHWASHER JENN-AIR JDTSS244GP0 Upon arrival cx had panel needed in to be installed. Installed outter panel and rectified cosmetic concerns. Unit functions as designed..

Near N San Fernando Blvd, Burbank, CA 91504
Raymond H.

Raymond H.

MICROWAVE WHIRLPOOL WMH31017FW0 "Upon arrival unit had blown fuse, and broken interlocks. Replaced interlocks, switches and fuse. Tested unit. Unit functions as designed; used 1 W10138793 (FUSE) from stock"

Near N Brighton St, Burbank, CA 91504
Raymond H.

Raymond H.

OVEN KITCHENAID KGRS505XSS05 Installed igniter and tested unit unit functions as designed

Near N Lima St, Burbank, CA 91505
Raymond H.

Raymond H.

RANGE KITCHENAID KSGG700ESS0 "Upon arrival cx states unit keeps giving f9e0 fault. Followed instructions from tech sheet and all checks out. To better serve cx tech needed to call tech line to verify diagnosis. Found touch panel key 6 inop but unsure if this wou.d be the cause for code. The husband authorized 115 SC before service, tech gave diagnoses and upon payment wife was unwilling to make payment. All attempts made in home to collect, wife stated if payment was going to be made then tech needed to wait in home while she called office. Informed her I can not sit and wait, cx refused to pay. 115 due"

Near N Lincoln St, Burbank, CA 91504
Raymond H.

Raymond H.

DRYER WHIRLPOOL WGD75HEFW0 Replace thermostat and tested unit functions as designed

Near N Screenland Dr, Burbank, CA 91505
Raymond H.

Raymond H.

DISHWASHER WHIRLPOOL WDF760SADW0 Installed sensor. Tested unit. Unit functions as designed.

Near N Maple St, Burbank, CA 91505
Raymond H.

Raymond H.

DRYER WHIRLPOOL GGQ9800PW1 "Upon arrival unit would run with door open, unit also making noise. Found siezed rollers, caused seal to fall off and drum wear around seal area is shaved down needing new drum, ; ordrng 1 W10545923 (drum) and 1 WP3406107 (switch-dor)"

Near Cornell Dr, Burbank, CA 91504
Raymond H.

Raymond H.

DISHWASHER WHIRLPOOL WDF760SADW0 Installed sensor. Tested unit. Unit functions as designed.

Near N Maple St, Burbank, CA 91505
Raymond H.

Raymond H.

DISHWASHER KITCHENAID KDTE204ESS1 "Upon arrival cx stated unit not draining, found clogged air gapped. Unit functions as designed."

Near N California St, Burbank, CA 91505
Michael M.

Michael M.

REFRIGERATOR WHIRLPOOL WRT519SZDW01

Near E Harvard Rd, Burbank, CA 91501
Raymond H.

Raymond H.

DISHWASHER WHIRLPOOL WDF760SADW0 "Replaced dispenser, sump and drain pump. OWI sensor fell apart upon removal. Needs sensor; ordrng 1 WPW10705575 (sensor)"

Near N Maple St, Burbank, CA 91505
Raymond H.

Raymond H.

DRYER WHIRLPOOL WGD75HEFW0 "Upon arrival cx states unit not drying properly, tested and found F3E1 shorted exhaust thermistor. Tested and found thermistor out of range. Thermistor is covered; ordrng 1 WP8577274 (thermistor)"

Near N Screenland Dr, Burbank, CA 91505
Raymond H.

Raymond H.

OVEN IKEA IBS550DS01 "Replaced panel and latch, tested unit. Unit functions as designed."

Near N Valley St, Burbank, CA 91505
Raymond H.

Raymond H.

WASHER WHIRLPOOL WTW8500DC1 "Replaced her case, spammer nut, and washplate. Tested unit. Unit functions as designed."

Near N Lincoln St, Burbank, CA 91504
Raymond H.

Raymond H.

DISHWASHER KITCHENAID KDTE204ESS1 "Replaced dispenser and sump. Tested, unit functions as designed."

Near N California St, Burbank, CA 91505
Raymond H.

Raymond H.

REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Replaced diffuser and tested, unit functions as designed."

Near N Keystone St, Burbank, CA 91506
Raymond H.

Raymond H.

DISHWASHER KITCHENAID KDTE204ESS1 Upon arrival cx states dispenser broken and unit not cleaning. Tested and found weak motor. Dispenser spring broken as well. Needs dispenser and sump.; ordrng 1 WPW10605058 (pump&motor)

Near N California St, Burbank, CA 91505
Raymond H.

Raymond H.

DISHWASHER WHIRLPOOL WDF760SADW0 "Upon arrival unit would not wash and drain all the way. Soap dispenser also no closing. Tested and found weak wash motor, also found weak drain pump. Needs pump, sump, and dispenser; ordrng 1 WPW10304408 (dispenser) and 1 WPW10671942 (sump and motor assembly)"

Near N Maple St, Burbank, CA 91505
Raymond H.

Raymond H.

DRYER MAYTAG MGDE300VW1

Near E Palm Ave, Burbank, CA 91501