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Local Reviews
for Azusa, CA
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Matthew - Azusa, CA
Took a week to fix my washer. Left me with no washer for 7 days. Unacceptable
Response from Appliance Repair Specialist:
Hello Matthew, Thank you for taking the time to respond to our review request. We are sorry that you weren't satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.
Awesome
Janet - Azusa, CA
Tyler was super great, I had another guy come and try to fix the fridge but was rude and not helpful. Tyler fixes the problem fast and communicated clearly, Thankyou for making my week!
Response from Appliance Repair Specialist:
Hi Janet, Thank you for the awesome review! We strive for such service and we are more than happy you had a pleasant experience. Thank you for your time and business.
Excellent
Amy - Azusa, CA
Range
James - Azusa, CA
The understanding of liz in dispatch and the technician knowledge and kindness of both were greay
Response from Appliance Repair Specialist:
Hello James, Thank you for responding to our review request! We very much thank you for your business and positive review. We are happy to hear you had a great experience with our company. We look forward to working with you in the future. Have a great day! Way to go, Tyler!
parts for range oven on hand ,great!
Isabel - Azusa, CA
Response from Appliance Repair Specialist:
Hello Isabel, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future. Way to go, Steve!
Excellent Service, Under warranty
ODA - Azusa, CA
Technician was very prompt. Was able to evaluate problem and fixed it.
Response from Appliance Repair Specialist:
Hi Kevin, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Tyler!
Great service
Gary - Azusa, CA
Response from Appliance Repair Specialist:
Hello, Thank you for taking the time to leave a positive review. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business. Great Job Tyler!
Tyler F.
COOKTOP KITCHENAID KSCS25FVSS01
Steven W.
DRYER WHIRLPOOL WGD7000DW3 "Replaced drum assembly. Tumbling, heating properly at this time. Complete."
Steven W.
DRYER WHIRLPOOL WGD4815EW2 "Replaced coil pack. Tumbling, heating properly at this time. Job Complete."
Steven W.
WASHER MAYTAG MVWC565FW1
Tyler F.
WASHER MAYTAG MVWC565FW1 Customer stated that the wash will not turn on. Found power to the unit but control will not turn on. Ordering main control.
Tyler F.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer stated that both compartments are not cooling. Customer has removed everything from fridge so could not get a temp reading. Evaporator has full frost pattern and vent is working to fridge. Customer to put all items back in fridge and monitor. All works good at this time.
Steven W.
DRYER WHIRLPOOL WGD4815EW2 "Igniter glows, no gas. Found open gas valve coil. Ned’s coil pack.; ordrng 1 WPW10328463 (coil-valve)"
Steven W.
FREEZER WHIRLPOOL WRF535SWHZ00 Found FC door handle very loose. Reinstalled FC handle. Instructed customer about normal sound levels. Unit is cooling properly at this time. Job Complete.
Steven W.
WASHER WHIRLPOOL WTW4816FW2 "Replaced fill valve. Fill hoses need to be replaced. Fills, agitates, drains, rinses, & spins properly."
Steven W.
WASHER WHIRLPOOL WFW7590FW0 "Ran diagnostics. No error codes found. Load, detergent tested washer. Ran quick test cycle. Fills, washes, drains,and spins properly. Advised customer to use less detergent. Complete."
Steven W.
WASHER MAYTAG MVWB765FW2 "Ran diagnostics. No error codes. Ran auto test cycle- passed. Instructed customer deep fill option will add more water( except on normal or sanitize ). Fills, agitates, drains, rinses, & spins properly. Tested deep fill. Complete."
Steven W.
DRIYER MAYTAG MGDB765FW0 "Ran diagnostics- ok. Tumbling, heating properly at this time. Load tested ok. Instructed customer to use time dry for light loads. Complete."
Steven W.
DRYER WHIRLPOOL WGD7000DW3 Found powder coating coming off drum( bubbling ). Causing staining of clothes. Needs drum; ordrng 1 W10899578 (drum)
Steven W.
WASHER KITCHENAID KDTE104ESS3 "Replaced control. Ran diagnostics, auto test cycle. No error codes. Heating properly. Fills, washes, drains, rinses, & dries properly. Advised to purge hot water line before starting DW, use rinse aid for proper drying. Complete."
Steven W.
WASHER WHIRLPOOL WTW4816FW2 Found fill valve leaking from hot side at solenoid. Needs fill valve. Advised customer not to use washer until repaired.; ordrng 1 W11210459 (FILL VALVE)
Steven W.
WASHER KITCHENAID KDTE104ESS3 Ran diagnostics. Had 7-1 error code. Ran test cycle. Found control disabling heater circuit. Heater circuit 14 OHMs. Needs control. Water temp too low . Advised customer to turn up water heater.; rqstng P&A on 1 W10909703 (cntrl-elec)
Steven W.
REFRIGERATOR KITCHENAID KFIS25XVMS8
Tyler F.
FREEZER KITCHENAID KSC24C8EYY02 "Customer stated that the unit loosing cool. Found refer compartment still has the silver evaporator. Ordering evaporator and compressor. Removed and replaced compressor and evaporator. Vacuumed system and charged with Freon. Tested all works good at this time.; used 1 AF1200 (TUBE EXTENSION), and 6 R134A (REFRIGERANT ) from stock"
Tyler F.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Customer stated that the ice maker had stops working occasionally and that the ice only comes out as crushed. Found or seal to ice box was off allowing air to get into ice box causing clumping and long ice maker cycles longer. Reinstalled seal and set temps. All works good at this time. Purchased at Costco 2 year warranty.
Tyler F.
REFRIGERATOR MAYTAG MFI2269VEM7 Customer stated that the freezer is leaking. Found drain is backing up in freezer. Drain tube kit has been changed. Customer doesn’t remember if they defrosted the unit and how long it was defrosted with last repair. Customer needs to unplug unit to remove all ice buildup. Looks like they never defrosted it.
Steven W.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced both RC door gaskets. Retightened FC door handle. Advised customer to wait for 4 hours before opening RC doors. Complete.
Tyler F.
REFRIGERATOR WHIRLPOOL WRT111SFDB03 "Removed and replaced compressor and dryer. Vacuumed system and charged with Freon. Tested all works good at this time; used 1 AF1200 (TUBE EXTENSION), and 3 R134A (REFRIGERANT ) from stock"
Steven W.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Found left & right RC door gasket cracked, coming apart. Needs RC door gaskets.; ordrng 2 W10571956 (gasket-fip)s"
Tyler F.
DRYER MAYTAG MGDC465HW0 Customer stated that the door is hard to close. Found catch in door is tight. Fixed and tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Customer stated that the left door will not stay open. Lifted feet to help hold door open but floor is not level. Customer to shim back to level out unit. All works good at this time.
Steven W.
DRYER WHIRLPOOL WGD8200YW3 "Replaced support rollers, idler pulley, drum & blower belts. Delinted base & motor. Blower bearings ok. Tumbling, heating properly. Advised to have vent duct replaced with rigid venting, not to use extension cords. Complete."
Tyler F.
REFRIGERATOR MAYTAG MFI2269FRZ02 Customer stated that the ice maker is not working. Found ice maker cycled but no water is going to ice maker. Removed and replaced valve. Tested all works good at this time. Separate issue than before.
Tyler F.
OVEN MAYTAG MEW7527AS01 Customer stated that the oven is dead after self clean. Ordering thermostat and thermal fuse in stock.; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)
Steven W.
REFRIGERATOR WHIRLPOOL WRT111SFDB03 "Found compressor running, not cooling. Partial frost pattern. Possible weak compressor ( customer said it was clicking also ). Order compressor, drier; ordrng 1 W10843121 (drier-tube) and 1 WPW10507886 (compressor)"
Tyler F.
WASHER WHIRLPOOL WFW8300SW03 Customer stated that the unit keeps giving a long drain error code. Found debris in the drain pump. Removed debris and tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRX735SDBM04
Steven W.
REFRIGERATOR MAYTAG MSB27C2XAM00
Tyler F.
REFRIGERATOR KITCHENAID KRFC302ESS00 Customer stated that the door handle was loose and door seal is ripped. Removed and replaced door seal and fixed handle. All works good at this time.
Tyler F.
DISHWASHER MAYTAG MDB4949SDZ0 Customer stated that the dishwasher is not washing the dishes correctly. Found lower spray arm was not installed properly and not washing. Fixed and calibrated all works good at this time.
Tyler F.
REFRIGERATOR MAYTAG MFI2269FRZ02 "Customer states the water dispenser is not working and the ice maker is not making ice, found water filter is defective and not allowing water through. Customer to replace filter. All works good at this time."
Tyler F.
OVEN KITCHENAID KOSE500ESS02 Customer stated that the oven is not working. Unit has a F6E6 error code for communication lost for appliance manager. Removed and replaced main control tested all works good at this time.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Customer stated that the crushed option is not working on dispenser. Found ice bin selector was not in the actuator. Fixed and tested all works good at this time.
Steven W.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Found Customer pulling FC drawer from sides causing misalignment. R & R FC door, brackets, slides. Reinstalled all parts. Installed pop rivets in brackets. FC drawer is working as designed per Whirlpool tech line. Advised cx to call Whirlpool customer service. Complete."
Tyler F.
RANGE WHIRLPOOL WGG7745S0FS02 Customer stated that the oven will not heat. Unit was just installed. Found switch on gas valve flipped. Fixed and preheated all works good at this time.
Steven W.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Found FC defrost heater broken. Replaced heater, evaporator motor/ harness/ bi-metal assembly. Replaced HV control. Unit is cooling properly at this time. Complete."