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for Avila Beach, CA
SPARKS - Avila Beach, CA
We are disappointed that our refrigerator (ice maker) is still not producing ice. two months ago we first had Appliance Service Specialists come to check on condensation build up in the freezer section. Your serviceman worked on it, but the problem persisted & with another visit he replaced the gasket. At that time our ice maker was faithfully producing ice. Then we had no water. Then at the next visit, the service man pulled the frig out from the wall & discovered that the water lever on back of frig had been turned off. So he turned it on. Our next call was to report that we had no ice. Meanwhile the service man reported that WE had turned off the water. We had by now told him that neither of us (in our 80s) could move the frig anymore & that we had not turned off a lever located on the back. Appliance Repair Service said they were ordering a new ice maker. George came & checked on our current ice maker, left saying that hopefully we could have ice in 24 hours, & now you report that he said the problem was solved. He had not brought us the new ice maker, as they said they would do. We are not happy, but believe that the service was not stellar, at all. Your company has problems!
Response from Appliance Repair Specialist:
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