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Local Reviews
for Altadena, CA

Rated 3.6 out of 5 stars based on 5 customer reviews

Map of Altadena, CA

Great service and in a very short time. Highly recommend him.




He came after other techs didn't do a thing to fix the buzz my new dishwasher was making. Fix it with no mess and left with a smile. Great guy for the company to have.


Response from Appliance Repair Specialist:

Hi Elizabeth, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Bryan!


Map of Altadena, CA

Good service




Everything went well including final clean up before leaving.


Response from Appliance Repair Specialist:

Hi Gudu, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Bryan!


Map of Altadena, CA

Jervey.




Great! On time and professional and friendly


Response from Appliance Repair Specialist:

Hi Jervey, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Francisco!


Map of Altadena, CA

Mark




I’m not happy because the fridge is not cooling today. I had to make another appointment via the Whirlpool App because your guy would not schedule a return when I called this morning.


Response from Appliance Repair Specialist:

Hello Mark, Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


Map of Altadena, CA

SORRY WE EVER HEARD OF ARS




We were referred to ARS by Maytag, the maker of our washing machine. We had contacted Maytag because we wanted factory authorized service. The problem was a leak. The original appointment was for a Friday. When they didn't show up and we called, we were told they had us on the schedule for the following Wednesday. As is usual nowadays, when they showed up on Wednesday it was only to assess the repair needed. They were to return on Friday to complete the job. On Friday they showed up but because they had failed to bring the tool needed to install the part, they rescheduled for the following Tuesday. On Tuesday the part was installed. That evening when we used the machine it leaked. They were called the following day but couldn't return for two more days. Upon the return visit a clamp was tightened and the repairman left claiming the problem was solved. At the next use, the machine leaked. We're now waiting two more days for the next return visit. So far we've paid $377 with no resolution to the original problem.


Response from Appliance Repair Specialist:

Hello, We are very sad to hear about your experience and are looking into why you had these challenges. Thank you for your feedback so that we could further look into this issue and continue improving our service. If you would like to speak further on this matter, please feel free to email our customer experience team at service@ars.repair where we will reach out to you directly.


Bryan D.

Bryan D.

OVEN WHIRLPOOL RB270PXBQ2 Wire to upper bake element is damaged. Need to bring stuff to properly repair wiring.

Near E Altadena Dr, Altadena, CA 91001
Bryan D.

Bryan D.

DISHWASHER MAYTAG MDB4949SDZ0 Cx states hearing noise when unit is running inspected unit found spray arm coming in contact with metal cover sitting over sump. Removed and properly installed spray arm and stainless cover. Unit is now functioning as designed.

Near Minoru Dr, Altadena, CA 91001
Bryan D.

Bryan D.

REFIRGERATOR WHIRLPOOL WRS325SDHZ00 Removed and replace thermistor with proper thermistor. Cx also states freezer light is out. Informed cx that bulbs are not covered under warranty and he would have to purchase a bulb. Cx stated he already did and it’s still not working. To show cx that he needed the correct bulb I removed the bulb from the fridge section and installed it on the freezer side and bulb lit right up. Cx approves repair. No dents dings or scratches caused by tech.

Near E Palm St, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KRSC503ESS00 Upon unboxing door found a large dents in bottom right corner must have happened during shipping showed and informed cx that I would re order the door and office would call when door comes in. Did not reschedule due to part availability ; ordrng 1 LW10728959 (dor-fip)

Near Maiden Ln, Altadena, CA 91001
Bryan D.

Bryan D.

M/W OTR JENN-AIR JMC2430DP01 Cx states having a hard time with the speed cook setting. Ran diagnostics 7nit showed no error codes. Ran microwave with cup of water and microwave boiled water in about 1 min and 25 seconds. Reset unit to default setting and ran speed cook. All functions are normal. Informed cx if she was having problem again to give us a call. I will call techline.

Near Laurel Dr, Altadena, CA 91001
Bryan D.

Bryan D.

DISHWASHER MAYTAG MDB4949SDZ0 SR# 7723301689 Upon arrival cx states white film on dishes. Removed bottom dish rack and found gooey substance along bottom of dw something was washed inside of unit. Called and spoke with techline they notified me that this was introduced to the unit that the unit would not produce this it’s self. Informed cx that they should run a clean cycle with the affresh pods and be more careful loading unit.

Near Minoru Dr, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WRT111SFDW03 Cx states both compartments are warm. Inspected unit found all fans running and compressor running. Found no frost pattern. Informed cx that it’s a leak in the system somewhere and unit needs to be replaced due to it being a cheaper unit. Informed cx she would be getting a call regarding replacing.

Near New York Dr, Altadena, CA 91001
Bryan D.

Bryan D.

DISHWASHER MAYTAG MDB4949SDZ0 Cx states theyre hearing buzzing noise. Ran unit. Buzzing starts after unit starts cycling. Removed drain pump found nothing there. Removed and replaced sump assembly. Unit is functioning as designed. Cx confirms noise is gone. No dents dings or scratches caused by tech.

Near Minoru Dr, Altadena, CA 91001
Bryan D.

Bryan D.

DISHWASHER WHIRLPOOL WDF520PADM7 Adjuster on left side had a broken wheel. Removed both adjusters and replaced with new teal adjuster kit. Unit is now functioning as designed. No dents dings or scratches caused by tech.

Near Figueroa Dr, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 Removed and replaced evap motor. Tested unit. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near Glenrose Ave, Altadena, CA 91001
Bryan D.

Bryan D.

DRYER WHIRLPOOL WGT4027HW0 Canceled second hands. Removed and replaced ignitor. Tested unit. Unit is now heating as designed. CX approves repair. No dents dings or scratches caused by tech.

Near Midlothian Dr, Altadena, CA 91001
Bryan D.

Bryan D.

WASHER WHIRLPOOL WFW9550WW00 Removed and replaced drain pump. Tested unit. Unit is now draining and functioning as designed. No dents dings or scratches caused by tech.

Near Marcheta St, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 Cx states hearing noise when fans are running. Inspected unit found bottom evap motor is not running at proper speed hitting ice and causing noise. Ordering cx a evap motor; ordrng 1 WPW10276647 (motor-evap)

Near Glenrose Ave, Altadena, CA 91001
Bryan D.

Bryan D.

REFIRGERATOR WHIRLPOOL WRS325SDHZ00 Cx states ice build up on evap. They unplugged unit. Pulled ohms from thermistor. It’s tested out of range. Thermistor is not pulling up on marcone or service matters. Wired in thermistor I had laying on truck and replaced control. Part into parts research.

Near E Palm St, Altadena, CA 91001
Bryan D.

Bryan D.

whirlpool refrigerator KSSS42QDW02 Sealed system issue need to install a dye drier. Hooked up gauges. All levels are fine. Inspected for air blockage found no ice. Damper is not open all the way. Called and spoke with rich walked thru the diagnostics and found that it’s the pc board and it’s discontinued.

Near Lincoln Ave, Altadena, CA 91001
Bryan D.

Bryan D.

amana washer NTW4516FW2 Customer states hearing clicking noise from unit. Ran diagnostics. Got no error codes. Ran test cycle asked customer if they heard the noise to point it out please. Customer says the click is the regular shifter noise. Explained to the cx that the click she is hearing is the shifter and no thing could be done to change it. Customer was just trying to make sure nothing was wrong with unit. ; Job Complete.

Near Fair Oaks Ave, Altadena, CA 91001
Bryan D.

Bryan D.

amana washer NTW4516FW2 Customer states hearing clicking noise from unit. Ran diagnostics. Got no error codes. Ran test cycle asked customer if they heard the noise to point it out please. Customer says the click is the regular shifter noise. Explained to the cx that the click she is hearing is the shifter and no thing could be done to change it. Customer was just trying to make sure nothing was wrong with unit. ; Job Complete.

Near Fair Oaks Ave, Altadena, CA 91001
Bryan D.

Bryan D.

kitchenaid refrigerator KRFC704FSS00 Customer states ice bin is stuck. Removed ice bin. Chute had debris holding flap open. Cleared debris. Found no ice build up. Dispenser operating as designed. Removed auger cover to inspect for ice build up found none. Cleared debris reinstalled ice bin. Customer approves repair at this time. No dents dings or scratches caused by tech.

Near N Olive Ave, Altadena, CA 91001
Bryan D.

Bryan D.

Near N Olive Ave, Altadena, CA 91001
Bryan D.

Bryan D.

WHIRLPOOL WASHER WTW8000DW0 Upon arrivL cx states washer is not working...... ran diagnostics. Got error codes loss of power and off balance load. Ran diagnostics tests. Unit functioned as designed. Calibrated and tested again. Found no problems. Cx then stated smelling a burning smell and and 7nit turned off Sheila in wash. Removed top panels found no signs of burning any where. Removed back panel inspected ted wire harness found no signs of burning. Instructed cx on proper load techniques cx wanted me to stand there for. Whole cycle explained to cx I could not wait.

Near W Mendocino St, Altadena, CA 91001
Bryan D.

Bryan D.

kitchenaid refrigerator KRFF707ESS00 Removed and replaced glass shelf cx approves repair at this time. No dents dings or scratches caused by tech

Near Pepper Dr, Altadena, CA 91001
Bryan D.

Bryan D.

whirlpool refrigerator KSSC42QMS02 Removed and replaced inlet valve. No dents dings or scratches caused by tech

Near Sunset Ridge Rd, Altadena, CA 91001
Bryan D.

Bryan D.

whirlpool oven WOS51ES4ES00 C states while using self cleaning the unit lost all power. Unlocked and remove door pulled unit with dolly removed back panel. Removed and replaced the thermostat fuse and the blower. Removed control panel. Removed and replaced the thermal fuse reinstalled control panel and rear panel reinstalled over to cabinetry. Turned of breaker. Unit now operating as designed. Explained to cx that if they us self clean again they will run into same issue. There is no gap between cabinets and unit. No air flow. Cx approves repair at this time. No dents dings or scratches caused by tech

Near Alegre Ln, Altadena, CA 91001
Bryan D.

Bryan D.

KITCHENAID REFRIGERATOR KRFC704FSS00 Customer states high temps in fridge. Inspected unit found RC evap fully frosted over. Ran diagnostics. Unit is running wrong software. Need control from Service pointer #W11033419B; ordrng 1 W10789113 (cntrl-elec), Removed and defrosted the RC evap replaced both the RC evap cover and the main control. Unit is now functioning as designed. No dents dings or scratches caused by tech.

Near Mar Vista Ave, Altadena, CA 91001
Bryan D.

Bryan D.

kitchenaid refrigerator KFIS29PBMS00 There is ice build up along freezer floor and dripping onto floor. Inspected unit. All fans are running. Found that fc evaps drain is clogged. Removed drain tube from behind ran hot water through drain tube removed all debris and ice. Cleared drain from inside freezer with steamer and hot water. Units now functioning as designed. All drains are clear. Customer approves repair at this time. No dents dings or scratches caused by tech.

Near N Altadena Dr, Altadena, CA 91001
Bryan D.

Bryan D.

WHIRLPOOL DRYER MGD8200FW Wheel is bent causing metal on metal contact creating screeching noise. Ordering dryer repair kit. Removed top panel and found that sheet metal holding control was not installed properly. Reinstalled control panel properly not making contact with drum. Noise is gone. Reinstalled top panel. Customer approves of repair. No dents dings or scratches caused by tech.

Near N Hill Ave, Altadena, CA 91001
Bryan D.

Bryan D.

whirlpool refrigerator WRS315SNHM00 Upon arrival hearing hissing noise from freezer explained to customer that noise was normal. Water was dripping onto heater causing noise. No problems found at this time. ; Job Completed

Near E Palm St, Altadena, CA 91001
Francisco S.

Francisco S.

WHIRLPOOL REFRIGERATOR WRS315SNHM00 Removed and replaced parts listed. Asked customer to monitor temp and report any issues.; Job Completed.

Near E Palm St, Altadena, CA 91001
Francisco S.

Francisco S.

ikea dishwasher IUD7555DS2 Checked unit found dispenser door not locking on the close position. Took it apart found gasket on door out of its track re positioned gasket and door now works as intended. Ran diagnostics found no error codes unit cycled through successfully. ; Job Complete

Near W Manor St, Altadena, CA 91001
Bryan D.

Bryan D.

whirlpool refrigerator KSSC42QMS02 Customer states ice maker stopped making ice after power outage. Inspected unit. Tried to jump ice maker. Ice maker would not cycle or fill. Removed and replaced ice maker WPW10277448 (ICEMAKER). Cycled ice maker. Ice maker functioning as designed. Customer stated I was only there for the ice maker. Customer approves repair At this time. No dents dings or scratches caused by tech.

Near Sunset Ridge Rd, Altadena, CA 91001
Bryan D.

Bryan D.

WHIRLPOOL DISHWASHER WDF320PADB2 Customer states cutting board melts along top of heater. Also poor wash. Inspected unit found cutting board melted. Removed cutting board and all plastic heater works fine. Tested sump all test passed. Instructed customer to use rinse aid to help with washing of dishes. No other problems found at this time.

Near W Mendocino St, Altadena, CA 91001
Steven W.

Steven W.

amana dryer NED4655EW1 Found one side of line dead. Removed and replaced parts listed. Reset circuit breaker. Dryer is heating properly at this time. Needs vent hood replaced. Advised to call contractor. May need new circuit breaker installed by an electrician. Complete

Near Florecita Dr, Altadena, CA 91001
Francisco S.

Francisco S.

WHIRLPOOL REFRIGERATOR RWRS315SNHM00 Defrosted unit completely adjusted settings, asked c to monitor temp and report any issues. CUSTOMER stated she had to throw away food I referred her to wpl CUSTOMER service.

Near E Palm St, Altadena, CA 91001
Francisco S.

Francisco S.

whirlpool refrigerator WRS315SNHM00 Defrosted unit completely adjusted settings, asked customer to monitor temp and report any issues. Customer stated she had to throw away food I referred her to wpl Customer service.;

Near E Palm St, Altadena, CA 91001
Francisco S.

Francisco S.

whirlpool refrigerator WRS315SNHM00 Defrosted unit completely adjusted settings, asked customer to monitor temp and report any issues. Customer stated she had to throw away food I referred her to wpl Customer service.; Job Completed

Near E Palm St, Altadena, CA 91001
Bryan D.

Bryan D.

JENNAIR DISHWASHER JDB1255AWP1 Customer states UI is not functioning. Apon arrival UI would only work on two buttons the rest do not respond. Ordering control panel; ordrng 1 W10161783 (panel-cntl), Removed and replaced UI. Tested unit. Unit is functioning as designed. Customer approves of repair At this time. No dents dings or scratches caused by tech.

Near Canyon Crest Rd, Altadena, CA 91001
Francisco S.

Francisco S.

jennair refrigerator JFC2290REM00 Checked unit and found bottom door is misaligned, attempted to adjust but found damage on tracks, ordering parts to complete repair.; ordrng 1 12002497 (gear (left)) and 1 W11028221 (shaft) and 2 WP13055901 (slide)s, removed and replaced part listed. Tested ops unit working as designed.

Near E Calaveras St, Altadena, CA 91001
Francisco S.

Francisco S.

whirlpool refrigerator WRS315SNHM00 Checked unit found frost build up on FC evaporator not allowing air to flow to ffc. Defrosted evaporator and tested FC thermistor it was showing around 2700 ohms of resistance which is within the right range for room temp. Initiated forced defrost cycle heater came on. Ordering control board; ordrng 1 W11190849 (CNTRL BOARD), Removed and replaced part listed asked cusotomer to unplug unit for a few hours to defrost evap. Unit is working as designed.

Near E Palm St, Altadena, CA 91001
Bryan D.

Bryan D.

whirlpool washer WFW75HEFW0 washer door lock will work sometime and not work others. Ran diagnostics got F5E2 door lock error. Removed to panel inspected control board found connection J9 was not inserted all the way into the control board. Reestablished connection tested unit. Unit functioning as designed. No dents dings or scratches caused by tech.

Near Alta Wood Dr, Altadena, CA 91001
Francisco S.

Francisco S.

MAYTAG DISHWASHER MGDX655DW Checked unit upon arrival found start switch fell off its bracket. Repositioned and secured start switch, inspected customer’s exhaust vent and removed a lint obstruction, tested ops unit working as intended. Also provided tips for optimal performance.

Near Bargen Way, Altadena, CA 91001