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Local Reviews
for Altadena, CA

Rated 4.2 out of 5 stars based on 11 customer reviews

Map of Altadena, CA

Good service





Response from Appliance Repair Specialist:

Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Altadena, CA

Noises fridge




What a great experience. The company called the day before to confirm. They also texted when the repairman was on his way. Raymond showed up and was very pleasant and professional. He fixed the first issue which was a flap thing with a motor within 15 mins. He also leveled it so that the rattling sound would stop. All in all was great and so happy to have a quite refrigerator!


Response from Appliance Repair Specialist:

Hi Rebecca, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Map of Altadena, CA

Great service and friendly.





Response from Appliance Repair Specialist:

Hello Jeff, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Map of Altadena, CA

Nora




Bryan was very helpful and understanding of our situation and was able to figure out what was wrong with our machine.


Response from Appliance Repair Specialist:

Hello Nora, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Altadena, CA

Great service




He was efficient and plesant


Response from Appliance Repair Specialist:

Hello Jervey, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Map of Altadena, CA

Brian is an excellent field rep!




Brian was very helpful, cool and down to earth. I appreciate his style. Thank you Brian!


Response from Appliance Repair Specialist:

Hello Juan, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future


Map of Altadena, CA

Great service and in a very short time. Highly recommend him.




He came after other techs didn't do a thing to fix the buzz my new dishwasher was making. Fix it with no mess and left with a smile. Great guy for the company to have.


Response from Appliance Repair Specialist:

Hi Elizabeth, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Bryan!


Map of Altadena, CA

Good service




Everything went well including final clean up before leaving.


Response from Appliance Repair Specialist:

Hi Gudu, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Bryan!


Map of Altadena, CA

Jervey.




Great! On time and professional and friendly


Response from Appliance Repair Specialist:

Hi Jervey, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Francisco!


Map of Altadena, CA

Mark




I’m not happy because the fridge is not cooling today. I had to make another appointment via the Whirlpool App because your guy would not schedule a return when I called this morning.


Response from Appliance Repair Specialist:

Hello Mark, Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


SORRY WE EVER HEARD OF ARS




We were referred to ARS by Maytag, the maker of our washing machine. We had contacted Maytag because we wanted factory authorized service. The problem was a leak. The original appointment was for a Friday. When they didn't show up and we called, we were told they had us on the schedule for the following Wednesday. As is usual nowadays, when they showed up on Wednesday it was only to assess the repair needed. They were to return on Friday to complete the job. On Friday they showed up but because they had failed to bring the tool needed to install the part, they rescheduled for the following Tuesday. On Tuesday the part was installed. That evening when we used the machine it leaked. They were called the following day but couldn't return for two more days. Upon the return visit a clamp was tightened and the repairman left claiming the problem was solved. At the next use, the machine leaked. We're now waiting two more days for the next return visit. So far we've paid $377 with no resolution to the original problem.


Response from Appliance Repair Specialist:

Hello, We are very sad to hear about your experience and are looking into why you had these challenges. Thank you for your feedback so that we could further look into this issue and continue improving our service. If you would like to speak further on this matter, please feel free to email our customer experience team at service@ars.repair where we will reach out to you directly.


Raymond H.

Raymond H.

REFRIGERATOR KITCHENAID KRFC300ESS01 "Upon arrival cx showed video of 2 noises. One was damper control verified through diagnostics. Replaced control, tested, no more noise from damper but did hear unit rattling. Unit not levels. Leveled unit for cx. Unit functions as designed."

Near Glen Ave, Altadena, CA 91001
Raymond H.

Raymond H.

M/W OTR AMANA AMV1150VAS5 "Upon arrival unit door would not stay shut. Interlocks not holding. Found springs popped off. Assembled interlocks and tested, unit functions as designed."

Near Garfield Ave, Altadena, CA 91001
Raymond H.

Raymond H.

WASHER WHIRLPOOL MVWB765FW1 Upon arrival cx stayed 7nit moving around room. Tested and found off balance code. Found cx not properly loading unit. Instructed cx on proper use and care of unit.

Near Lake Ave, Altadena, CA 91001
Andrew P.

Andrew P.

REFIRGERATOR WHIRLPOOL WRS325SDHZ00 Found wire harness thermistor not correct one. Ordering to fuser assembly which comes with refrigerator thermistor.; ordrng 1 W11317276 (DIFFUSER)

Near E Palm St, Altadena, CA 91001
Andrew P.

Andrew P.

DISHWASHER IKEA IUD8555DX2 Customer stated unit was not washing dishes properly. Found lower spray arm cracked and not spraying water in the correct pattern. Ordering upper and lower spray arms.; ordrng 1 WPW10448645 (arm-spray) and 1 WPW10491331 (spray arm)

Near W Palm St, Altadena, CA 91001
Bryan D.

Bryan D.

OVEN KITCHENAID KODC304EBL00 Removed oven from cabinetry. Removed and replaced bottom oven thermostat. Reinstalled unit to cabinetry. Pre heated bottom oven to 350. Unit heated and functioned as designed. No dents dings or scratches caused by tech

Near Alberta St, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KBSD606ESS00

Near E Mendocino St, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KRSC503ESS00 Removed and replaced door. Tested unit. Unit is cycling and filling. Unit is functioning as designed. Cx approves repair at this time. No dents dings or scratches caused by tech.

Near Maiden Ln, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KBSD606ESS00 Removed and replaced compressor. Vacuumed system for 15 minutes. Unit held vacuum. Charged system to specs. Unit is cooling. Told cx if unit does not cool to us a call.

Near E Mendocino St, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KBSD606ESS00 Removed and replaced compressor. Vacuumed system for 15 minutes. Unit held vacuum. Charged system to specs. Unit is cooling. Told cx if unit does not cool to us a call.

Near E Mendocino St, Altadena, CA 91001
Bryan D.

Bryan D.

WASHER AMANA NTW4516FW2 Cx states the unit was at a loss of power. Tried testing unit in diagnostics and unit would not respond. Checked outlet for proper voltage. Outlet was fine. Removed and replaced control. Calibrated and tested unit. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near Lake Ave, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KBSD606ESS00 Cx states unit is not cooling. Inspected unit and all joints with UV light found no signs of leak. Compressor is not running. Removed start device and resecured connections and compressor started then died slowly after. Compressor is pulled 4 amps and needs to be replaced. ordrng 1 W10720770 (compressor)

Near E Mendocino St, Altadena, CA 91001
Bryan D.

Bryan D.

DISHWASHER MAYTAG MDB4949SDZ0 Cx states door is not closing. Inspected unit and found set screws were missing. Reinstalled screws securing units position door is closing and unit is operating as designed. No dents dingsor scratches caused by tech.

Near Minoru Dr, Altadena, CA 91001
Bryan D.

Bryan D.

WASHER WHIRLPOOL WTW6400SW2 Removed and replaced hinge on left side. Door is now operating as designed. No dents dings or scratches caused by tech. Cx approves repair. Job complete.

Near N Madison Ave, Altadena, CA 91001
Bryan D.

Bryan D.

DISHWASHER KITCHENAID KDTM354ESS3 CX states dw is not draining. Removed and check air return and unit would not drain. Used 1/4 tubing and found debris clogging return. Removed all debris and unit is now functioning as designed. No dents dings or scratches caused by tech.

Near N Raymond Ave, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR WHIRLPOOL WRT111SFAW00 Upon arrival no and opening box found large dent on right side of door as if it were dropped during shipping. Re ordering door; ordrng 1 LW10370909 (dor-fip wh)

Near N Roosevelt Ave, Altadena, CA 91001
Bryan D.

Bryan D.

OVEN KITCHENAID KODC304EBL00 Cx states that after using self clean bottom oven will not heat. Ran diagnostics. Got no error codes. Pulled unit from cabinetry and found a bad thermostat; ordrng 1 W11165152 (THERMOSTAT)

Near Alberta St, Altadena, CA 91001
Bryan D.

Bryan D.

DISHWASHER MAYTAG MDB4949SDZ0 Removed and replaced sump assembly. Tested unit. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near Minoru Dr, Altadena, CA 91001
Bryan D.

Bryan D.

WASHER WHIRLPOOL WTW6400SW2 Cx states hinge on left side of door is broken. I was sent with wrong hinges. Ordering correct hinge. Rescheduled cx for 12/22. ; ordrng 1 WP8576780 (hinge)

Near N Madison Ave, Altadena, CA 91001
Bryan D.

Bryan D.

WASHER WHIRLPOOL WFW85HEFC1 Removed and replaced drain pump. Smell mold. Seen some on clothes that were sitting in unit. Unit is now functioning as designed. No dents dings or scratches caused by tech. Job complete

Near Glenrose Ave, Altadena, CA 91001
Bryan D.

Bryan D.

RANGE WHIRLPOOL MGR67755ADS Removed and replaced both ignitors. Tested unit. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near Canyon Dell Dr, Altadena, CA 91001
Bryan D.

Bryan D.

DRYER WHIRLPOOL WED7000DW2 Cx states unit takes a long time to dry clothes. Rn u it and found unit would ignite then flame would die after 20-25 seconds. Removed air vent and found that unit would stay lit. Check air return outside and felt no air flowing through air return informed cx that they had a restriction in the air return. Unit is functioning as designed.

Near Lincoln Ave, Altadena, CA 91001
Bryan D.

Bryan D.

DISHWASHER IKEA IDT870SAGX0 Removed and replaced sump assembly. Unit is now functioning as designed. No dents dings or scratches caused by tech.

Near Norwic Pl, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR KITCHENAID KBFS20EVMS13 Cx states no ice production tried cycling ice maker and ice maker would not respond. Removed and replaced ice maker. Jumped ice maker. Ice maker cycled and filled Unit is functioning as designed

Near Santa Anita Ave, Altadena, CA 91001
Bryan D.

Bryan D.

WASHER MAYTAG MHW5500FC0 Removed and replaced control and for lock. Unit is functioning as designed cx approves repair at this time no dents dings or scratches caused by tech.

Near Casitas Ave, Altadena, CA 91001
Bryan D.

Bryan D.

DISHWASHER IKEA IDT870SAGX0 Ran diagnostics found unit not cycling. Pump and motor is not engaging u it is only filling and draining. Unit needs a new sump assembly. Ordering parts; ordrng 1 W10899563 (pump&motor)

Near Norwic Pl, Altadena, CA 91001
Bryan D.

Bryan D.

MICROWAVE WHIRLPOOL JMW9527DAS Cx states door on oven is falling apart. Uni needs new brain and door assembly. Parts are discontinued. Informed cx to contact and see how to resolve issue.

Near El Sol Ave, Altadena, CA 91001
Bryan D.

Bryan D.

WASHER MAYTAG MHW5500FC0 Ran diagnostics and unit would not respond after time running diagnostics unit showed error code f5e1 door lock error. Tried running test cycle and unit would shut off. After I got unit into cycle unit drained fine. Explained to cx that the control was not functioning properly ; ordrng 1 W11201285 (CNTRL ) and 1 WPW10443885 (door lock)

Near Casitas Ave, Altadena, CA 91001
Bryan D.

Bryan D.

REFRIGERATOR IKEA ISF25D2XBM01 Cx states lights are flickering on and off. Inspected unit found lights need to be replaced. Removed and replaced both the FC and RC lights. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near W Manor St, Altadena, CA 91001
Bryan D.

Bryan D.

WASHER MAYTAG MHW5500FC0 ordering cx a new pump; ordrng 1 WPW10605427 (pump-water)

Near Casitas Ave, Altadena, CA 91001
Bryan D.

Bryan D.

RANGE WHIRLPOOL MGR67755ADS Cx states that the oven is not working. Inspected unit and found no power at ignitors. No gas flow or power. Ordering control.; ordrng 1 WPW10166969 (cntrl-elec)

Near Canyon Dell Dr, Altadena, CA 91001
Bryan D.

Bryan D.

WARMING DRAWER KITCHENAID KOWT100ESS00 Removed and replaced warming drawer. Unit is now functioning as designed.

Near Mountain View St, Altadena, CA 91001
Bryan D.

Bryan D.

OVEN WHIRLPOOL WEG750H0HZ0 Cx states oven is not heating properly. Ran diagnostics and oven showed no error codes. Tried pre heating oven at 350 after oven pre heated checked temps with probes and unit was at 348 degrees. Ran temp calibration and noticed there was a software update. RN update and reset unit to default settings. Unit is functioning as designed.

Near Aralia Rd, Altadena, CA 91001
Bryan D.

Bryan D.

REFIRGERATOR WHIRLPOOL WRS325SDHZ00

Near E Palm St, Altadena, CA 91001
Bryan D.

Bryan D.

WASHER WHIRLPOOL WFW9550WW00 Removed and replaced drain pump. Tested unit. Unit is now draining and functioning as designed. No dents dings or scratches caused by tech.

Near Marcheta St, Altadena, CA 91001
Bryan D.

Bryan D.

WASHER WHIRLPOOL MVWB765FW2 Removed and replaced control. Calibrated and tested unit. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near Midlothian Dr, Altadena, CA 91001
Bryan D.

Bryan D.

RANGE WHIRLPOOL WFG320M0BW2 Cx states that when unit arrived it had food between doors. Informed cx that it’s a cosmetic issue And it won’t be covered under warranty. Explained to cx if unit had streaks when it was delivered she should have contacted warranty right away but since it’s past 30 days then it’s not covered. Explained to cx I can removed and clean door for a $200.00 fee per crystal and cx denied repair.

Near Wapello St, Altadena, CA 91001
Bryan D.

Bryan D.

DISHWASHER KITCHENAID KDTE254ESS1 Cx states seeing oil like substance after a cycle. Ran diagnostics and got no error codes. Ran sump test with 4 cups on top shelve. All functions are normal. Told cx if oil substance happens again to give us a call and I’ll contact techline as of now. No issues were found.

Near Maiden Ln, Altadena, CA 91001
Bryan D.

Bryan D.

WASHER WHIRLPOOL MVWB765FW2 Removed and replaced control. Calibrated and tested unit. Unit is functioning as designed. No dents dings or scratches caused by tech.

Near Midlothian Dr, Altadena, CA 91001
Bryan D.

Bryan D.

REFIRGERATOR WHIRLPOOL WRS325SDHZ00 Cx states ice build up again and higher temps in fridge. spoke with techline. We won’t defrost heater has shorted. Techline wants heater and harness changed. Ordering parts; ordrng 1 W11126973 (HARNS-WIRE ) and 1 WP2323198 (heater)

Near E Palm St, Altadena, CA 91001