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Local Reviews
for Altadena, CA

Appliance Repair Specialist Rated 4.6 out of 5 stars based on 25 customer reviews

Map of Altadena, CA

Very contentious worker




Review of Appliance Repair Specialist

Very thorough inspection of machine before repairing


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. If there is anything we could have done to improve our service, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Map of Altadena, CA

Great service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome rating! We appreciate your time and business.


Map of Altadena, CA

Great Service




Review of Appliance Repair Specialist

Francisco arrived on time, diagnosed the problem with my refrigerator right away, and repaired it on the spot. He really knew what he was doing.


Response from Appliance Repair Specialist:

We are excited to hear that you had a wonderful experience with our technician Francisco! We strive for such service and are more than glad to know your refrigerator is up and running, thank you for your time and business.


Map of Altadena, CA

Great service!




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and appreciate your business.


Map of Altadena, CA

Great service!




Review of Appliance Repair Specialist

Francisco was great, knowledgeable , and supportive


Response from Appliance Repair Specialist:

Thank you for the great review. We are so glad you had awesome service with Francisco! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


Map of Altadena, CA

Professional repair service




Review of Appliance Repair Specialist

Punctual efficient knowledgeable and accommodating service


Response from Appliance Repair Specialist:

Thank you for the great review. We are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


Map of Altadena, CA

Good service 2nd service person




Review of Appliance Repair Specialist

Second service person corrected the situation


Response from Appliance Repair Specialist:

Thank you for taking the time to respond to our review request. We are happy you had a pleasant experience with Appliance Repair. We appreciate your time and business.


Map of Altadena, CA

Director




Review of Appliance Repair Specialist

Two repair men came out . The first one gave me a quote for $520.00 for the service call and a certain part.. Another repair man came out and used a different part and gave me a quote of $420’00 .Ijust received a change on my credit card for $520.00 . We need to get this fixed as I am. getting ready to file a complaint at consumer Affairs Div at the state level.The repair man that made the repair was outstanding.I just want the money back that I was over charged


Response from Appliance Repair Specialist:

Hi Len, thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. I have escalated this matter to management to rectify your concern. Please give us a call at 661-587-1300. Also, please feel free to send an email to customerservice@ars.repair if there is anything else we could have done to earn that last gold star. We appreciate your time and business.


Map of Altadena, CA

Andy gave us great service on our 48” range




Review of Appliance Repair Specialist

Job was done with great expertise


Response from Appliance Repair Specialist:

We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thank you very much for your time and business.


Map of Altadena, CA

Francisco was the best repair professional we have ever had to diagnose our appliance problem




Review of Appliance Repair Specialist

Again, we were so very pleased with Francisco and also the telephone representatives that we spoke to prior and after our experience.


Response from Appliance Repair Specialist:

We are happy you had a great experience with our company. We appreciate you taking the time to review your service with us! Thank you for your time and business.


Great service. Very prompt




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thank you for the great review we are so glad you had awesome service! We really appreciate the feedback for it helps us to continue giving superior service! Thank you for your time and business.


Defective frig drawer, back in use!




Review of Appliance Repair Specialist

Our new frig from Whirlpool was installed, and only a few days later one of the drawers feel out of its railings. Surprisingly, it is not designed to slide back in easily. Need to take apart with special (hexnut) screwdriver. Had to call in for service, under guarantee of course. Came pretty soon. Work well done. Agreed with me that it was a poor design: how will take apart to I clean? Will escalate the complaint to engineering. Hopefully, there will be a recall, and I'll get two new "easy to clean" drawers. Thank you!


Response from Appliance Repair Specialist:

Thank you for the awesome review! We strive for such service and we are more than happy that you had a pleasant experience. Thank you for your time and business.


Extraordinary service




Review of Appliance Repair Specialist

We experienced immediate responses to our requests, on-time delivery of service, and complete repair as expected from Maytag. Reputation earned!!


very knowledgeable and kept me informed.




Review of Appliance Repair Specialist

As I said, very knowledgeable, also professional.


Good service




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Noises fridge




Review of Appliance Repair Specialist

What a great experience. The company called the day before to confirm. They also texted when the repairman was on his way. Raymond showed up and was very pleasant and professional. He fixed the first issue which was a flap thing with a motor within 15 mins. He also leveled it so that the rattling sound would stop. All in all was great and so happy to have a quite refrigerator!


Response from Appliance Repair Specialist:

Hi Rebecca, Thank you for taking the time to respond to our review request! We appreciate your positive review and are happy that you've had a great experience with our company. We look forward to working with you in the future.


Great service and friendly.




Review of Appliance Repair Specialist


Response from Appliance Repair Specialist:

Hello Jeff, We are excited to hear that you had a wonderful experience with our company! We are glad to know your appliance is up and running, thanks for your time and business.


Nora




Review of Appliance Repair Specialist

Bryan was very helpful and understanding of our situation and was able to figure out what was wrong with our machine.


Response from Appliance Repair Specialist:

Hello Nora, Thanks for responding to our review request. We appreciate your feedback. If there is anything we could have done to earn that last gold star, please let us know by emailing customerservice@ars.repair. We appreciate your time and business.


Great service




Review of Appliance Repair Specialist

He was efficient and plesant


Response from Appliance Repair Specialist:

Hello Jervey, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future.


Brian is an excellent field rep!




Review of Appliance Repair Specialist

Brian was very helpful, cool and down to earth. I appreciate his style. Thank you Brian!


Response from Appliance Repair Specialist:

Hello Juan, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future


Great service and in a very short time. Highly recommend him.




Review of Appliance Repair Specialist

He came after other techs didn't do a thing to fix the buzz my new dishwasher was making. Fix it with no mess and left with a smile. Great guy for the company to have.


Response from Appliance Repair Specialist:

Hi Elizabeth, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Bryan!


Good service




Review of Appliance Repair Specialist

Everything went well including final clean up before leaving.


Response from Appliance Repair Specialist:

Hi Gudu, We appreciate your kind words and are happy to hear you had a 5 star experience with our company! We'd love to work with you in the future and provide you with the same service you had with us again. Thank you for your service, Bryan!


Jervey.




Review of Appliance Repair Specialist

Great! On time and professional and friendly


Response from Appliance Repair Specialist:

Hi Jervey, Thank you for your business and positive review. We are happy to hear you had a great experience with our company and we look forward to working with you in the future. Good job, Francisco!


Mark




Review of Appliance Repair Specialist

I’m not happy because the fridge is not cooling today. I had to make another appointment via the Whirlpool App because your guy would not schedule a return when I called this morning.


Response from Appliance Repair Specialist:

Hello Mark, Thank you for taking the time to respond to our review request. We are sorry that you weren't than satisfied with your experience. If you would like to speak with us more in depth about this manner, please feel free to email us at customerservice@ars.repair. We appreciate your time and business.


SORRY WE EVER HEARD OF ARS




Review of Appliance Repair Specialist

We were referred to ARS by Maytag, the maker of our washing machine. We had contacted Maytag because we wanted factory authorized service. The problem was a leak. The original appointment was for a Friday. When they didn't show up and we called, we were told they had us on the schedule for the following Wednesday. As is usual nowadays, when they showed up on Wednesday it was only to assess the repair needed. They were to return on Friday to complete the job. On Friday they showed up but because they had failed to bring the tool needed to install the part, they rescheduled for the following Tuesday. On Tuesday the part was installed. That evening when we used the machine it leaked. They were called the following day but couldn't return for two more days. Upon the return visit a clamp was tightened and the repairman left claiming the problem was solved. At the next use, the machine leaked. We're now waiting two more days for the next return visit. So far we've paid $377 with no resolution to the original problem.


Response from Appliance Repair Specialist:

Hello, We are very sad to hear about your experience and are looking into why you had these challenges. Thank you for your feedback so that we could further look into this issue and continue improving our service. If you would like to speak further on this matter, please feel free to email our customer experience team at service@ars.repair where we will reach out to you directly.


Juan G.

Juan G.

WASHER WHIRLPOOL WTW5000DW1 "Noisy while washing. Found washplate was loose. Replaced washplate and bolt. Checked ops, unit is no longer noisy."

Near Hanning Ave, Altadena, CA 91001
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRFF707ESS01 Set apt Wednesday .Sr#7727498787 Steve

Near Highview Ave, Altadena, CA 91001
Francisco S.

Francisco S.

WASHER WHIRLPOOL WTW5000DW1 Checked unit found no active leak. Found traces of leak by inlet water valve. Removed and replaced valve did not find any other leaks at this moment asked cx to run unit and report any leaks if it re occurs.

Near E Pine St, Altadena, CA 91001
Francisco S.

Francisco S.

WASHER WHIRLPOOL WTW5000DW1 Checked unit found no active leak. Found traces of leak by inlet water valve. Removed and replaced valve did not find any other leaks at this moment asked cx to run unit and report any leaks if it re occurs.

Near E Pine St, Altadena, CA 91001
Juan G.

Juan G.

WASHER WHIRLPOOL WTW5000DW1 "Noisy while washing. Found washplate was loose. Replaced washplate and bolt. Checked ops, unit is no longer noisy."

Near Hanning Ave, Altadena, CA 91001
Juan G.

Juan G.

DISHWASHER WHIRLPOOL MDB4949SHZ1 "Door not closing properly due to INSTALLATION ISSUE.Right side of the unit sits lower than the left. Tile flooring only goes up to the front of the unit.Flooring underneath is uneven, right rear roller is sitting on a divot on the wood/floor. Unable to do any adjustments, proper thing to do is to level the floor underneath the unit. Easiest fix, would be to place a piece of wood over the entire floor space underneath the dishwasher.Customer is to contact back The Home depot to arrange correction."

Near Alzada Rd, Altadena, CA 91001
Juan G.

Juan G.

REFRIGERATOR KITCHENAID KRFF305ESS00 Replaced water valve. Did not receive new ice maker. New ice maker needed.

Near Parkman St, Altadena, CA 91001
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRFC300EWH03 "New issue, Checked unit found unit 10 degrees too cold. Used thermometer dipped in glass of water. Calibrated unit and will follow up with cx."

Near Midwick Dr, Altadena, CA 91001
Juan G.

Juan G.

REFRIGERATOR KITCHENAID KRFF305ESS00 "Ice maker is under filling. Small cubes get jammed on the mechanism. Unit needs inlet valve replaced, and new ice maker needs to be replaced as well.; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)"

Near Parkman St, Altadena, CA 91001
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRFC300EWH03 Checked unit found noise coming from damper. Removed and replaced damper tested ops cx is satisfied. Unit checks ok.

Near Midwick Dr, Altadena, CA 91001
Juan G.

Juan G.

FREEZER WHIRLPOOL KBFN506ESS01 "Freezer and fresh food lights not turning on. Replaced led, checked ops, all lights are working fine."

Near Braeburn Rd, Altadena, CA 91001
Francisco S.

Francisco S.

DRYER WHIRLPOOL WHD5090GW0 Checked unit found belt popped off idler pulley. Re installed belt and tested ops unit now working as designed.

Near Allen Ave, Altadena, CA 91001
Francisco S.

Francisco S.

DISHWASHER MAYTAG MDB4949SHZ0 Checked unit found wash motor came off sump and gasket in between was torn. Removed and replaced motor and sump assembly. Unit checks ok. Cx has a plumbing issue with air gap it leaks.

Near Lincoln Ave, Altadena, CA 91001
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL KSCS23FTSS02 Checked unit found shorted evap fan motor and bad control board. Provided estimate which cx will consider.

Near Braeburn Rd, Altadena, CA 91001
Francisco S.

Francisco S.

DRYER WHIRLPOOL WGD94HEAC2 Checked unit found cracked igniter. Used part from stock part #279311 used two one of them was broken. Tested ops unit now working as intended.; used 1 279311 (IGNITOR KIT & BRACKE) from stock

Near Glen Canyon Rd, Altadena, CA 91001
Francisco S.

Francisco S.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Removed and replaced both drain hoses, checked ops no leaks unit now working as intended."

Near Lake Ave, Altadena, CA 91001
Juan G.

Juan G.

REFRIGERATOR KITCHENAID KRFF305ESS00 "Ice maker mechanism was getting stuck, mid harvest cycle. Replaced ice maker, checked ops. New ice maker went through harvest cycle fine."

Near Parkman St, Altadena, CA 91001
Juan G.

Juan G.

WASHER WHIRLPOOL WHIRLPOOL Assisted Francisco during repair.

Near E Las Flores Dr, Altadena, CA 91001
Francisco S.

Francisco S.

DRYER WHIRLPOOL WGD5000DW3 Spoke to tech line. They explained that when the wrinkle guard setting is in the off position timer will still walk to second off position but drum will not tumble. And when the wrinkle guard it’s turned to the on position it will tumble periodically and it will do it the first time 6-12 minutes in. Tested unit it is working as designed. Sr#7727349729 Andy

Near Royce St, Altadena, CA 91001
Francisco S.

Francisco S.

WASHER WHIRLPOOL WHIRLPOOL "Unstacked dryer, removed and replaced detergent dispenser, tested for leaks and cleared water pump filter. Unit now checks ok. Collected part and labor."

Near E Las Flores Dr, Altadena, CA 91001
Francisco S.

Francisco S.

WASHER WHIRLPOOL WFW9550WW00 Checked unit found broken detergent dispenser causing a leak. Ordering part and RS for Thursday or Friday.; ordrng 1 WPW10015190 (drawer)

Near Marcheta St, Altadena, CA 91001
Juan G.

Juan G.

WASHER WHIRLPOOL WHIRLPOOL Assisted Francisco during repair.

Near E Las Flores Dr, Altadena, CA 91001
Francisco S.

Francisco S.

DRYER WHIRLPOOL WGD5000DW3 Spoke to tech line. They explained that when the wrinkle guard setting is in the off position timer will still walk to second off position but drum will not tumble. And when the wrinkle guard it’s turned to the on position it will tumble periodically and it will do it the first time 6-12 minutes in. Tested unit it is working as designed. Sr#7727349729 Andy

Near Royce St, Altadena, CA 91001
Francisco S.

Francisco S.

WASHER WHIRLPOOL WHIRLPOOL "Unstacked dryer, removed and replaced detergent dispenser, tested for leaks and cleared water pump filter. Unit now checks ok. "

Near E Las Flores Dr, Altadena, CA 91001
Francisco S.

Francisco S.

WASHER WHIRLPOOL WFW9550WW00 Checked unit found broken detergent dispenser causing a leak. Ordering part and RS for Thursday or Friday.; ordrng 1 WPW10015190 (drawer)

Near Marcheta St, Altadena, CA 91001
Francisco S.

Francisco S.

KITCHEN WHIRLPOOL WDT750SAHZ0 "Checked unit found left side cable broken. Removed and replaced cable kit, unit now checks ok."

Near Lake Ave, Altadena, CA 91001
Francisco S.

Francisco S.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Checked unit found water leak on sump and motor assembly. Cx had to leave so I am rescheduling for tomorrow please put on route.; schdld next appmnt for 3/5 THU !

Near N Madison Ave, Altadena, CA 91001
Francisco S.

Francisco S.

DRYER WHIRLPOOL WHD5090GW0 "Checked unit found vibration coming from drum. Dissembled unit and took off belt and spun drum by hand, slight vibration. Removed and replaced blower wheel,bearing and support rollers, tested ops unit now working as designed."

Near Allen Ave, Altadena, CA 91001
Juan G.

Juan G.

REFRIGERATOR WHIRLPOOL WRS331FDDW01 Replaced ice maker and bin. Checked ops. unit is working fine at the time of service.

Near Grandeur Ave, Altadena, CA 91001
Francisco S.

Francisco S.

REFRIGERATOR WHIRLPOOL WRT318FZDM Checked unit found dented and scratched door. Advised cx to call wpl as they are outside the intial 30 days of purchase.

Near Lake Ave, Altadena, CA 91001
Francisco S.

Francisco S.

DRYER WHIRLPOOL WGD5000DW3 Secondary issue on unit. Wrinkle guard setting runs even in the off position. Ordering art RS as soon as part arrives.; ordrng 1 W11106324 (switch)

Near Royce St, Altadena, CA 91001
Juan G.

Juan G.

REFRIGERATOR WHIRLPOOL WRS331FDDW01 "Found icemaker assembly had come off freezer wall. Icemaker was resting on ice bin, water was overflowing onto ice bin, making a block of ice on the bottom of it.Lower bracket on icemaker and ice bin are broken. Icemaker in bin need to be replaced.; ordrng 1 WPW10300022 (icemaker) and 1 WPW10558424 (ice-contnr)"

Near Grandeur Ave, Altadena, CA 91001
Juan G.

Juan G.

DISHWASHER KITCHENAID KUDS30IXBLA Rack adjuster mechanism and roller guide supports need to be replaced.; ordrng 1 W10712394 (adjuster)

Near N Hollingsworth Rd, Altadena, CA 91001
Juan G.

Juan G.

RANGE WHIRLPOOL WEG750H0HW0 "Customer is concerned about color of flames. Turned all burners on, left burners on for a few minutes, flames are normal. Instructed customer how to adjust flame size, high to low. Unit is working properly at time of service."

Near Alicia Ave, Altadena, CA 91001
Francisco S.

Francisco S.

WASHER WHIRLPOOL WHIRLPOOL Unit needs new dispenser. Informed cx I’d need second guy at $125. Cx agreed. Ordering part and call cx to RS.; ordrng 1 W10575334 (disp.drawer assy)

Near E Las Flores Dr, Altadena, CA 91001
Francisco S.

Francisco S.

WASHER MAYTAG MVWC6ESWW1 Cx will get refund and attempt to repair with someone else.

Near Sunset Ridge Rd, Altadena, CA 91001
Francisco S.

Francisco S.

WASHER MAYTAG MVWC6ESWW1 Checked unit found multiple failures on unit. Atc switch and timer are both faulty unit needs both to be replaced. Ordering part and RS for Thursday.; ordrng 1 WPW10243947 (timer) and 1 WPW10248240 (switch-sen)

Near Sunset Ridge Rd, Altadena, CA 91001
Francisco S.

Francisco S.

REFRIGERATOR KITCHENAID KRFF707ESS01 Removed and replaced fan and thermistor upgraded location of thermistor also set defrost timer to traditional 8 hour timer. Advised cx to monitor temp and report any frost build up.

Near Highview Ave, Altadena, CA 91001
Francisco S.

Francisco S.

DRYER WHIRLPOOL WHD5090GW0 Cx states unit making excessive noise. Will tear down to see exactly what it needs as I have not worked on many of these dryers. Ordering parts RS upon parts arrival.; ordrng 1 461970104891 (bearing) and 1 W10425277 (wheel) and 2 W10456115 (support)s

Near Allen Ave, Altadena, CA 91001
Francisco S.

Francisco S.

DRYER WHIRLPOOL WGD94HEAC2 "Removed and replaced gas burner, tested ops unit now checks ok. Cx will get duct cleaned by duct cleaning company."

Near Glen Canyon Rd, Altadena, CA 91001