Tom C.

"Customer complaint of no ice production.Found fill valve continuity passed.found fill tube heater resistance out of range, getting good voltage.No cost to customer, work being done under manufacture warranty.; ordrng 1 W11798413 (Fill tube heater)"

"Customer complaint of no cooling, and no water is dispensing.Upon arrival found cavity lights off, after customer pulled unit out, lights came on, no cooling present. No 5vdc circuit present, and unit not dispensing water. Then found the unit to be stuck in demo mode, unit in its own having electrical issues, and then is putting itself into demo mode. Ordering new control board, and HMI, as there were no connection issues to address. No cost to customer, work done under manufacture warranty.; ordrng 1 W11833834 (Control) and 1 W11550269 (HMI)"

"Customer complaint of poor wash quality.Found wash pump&motor producing low wash pressure. Replaced sump assembly, tested unit, no leaks. Unit functioning as designed at time of departure. No cost to customer, work covered under extended warranty."

"Customer complaint of unit not cooling.Unit left with new timer, unit cooling as designed at time of departure. No cost to customer, work was done under their extended warranty."

"Customer complaint of freezer temp issues. Found unit set to -4, but product temps read 28f. Customer requesting expedited shipping.; ordrng 1 11044198 (Compressor) and 1 12024948 (Condenser) and 2 00649378 (Drier)s"

"Customer complaint of unit not cooling.Checked pressures, extremely low with no real heat exchange. Unit showed signs of refrigerant leak in freezer by lighting up with uv dye. Service fee paid, labor cost needed, parts covered.; ordrng 1 W11291123 (Fresh food Evap) and 1 W11099748 (Freezer Evap)"

"Customer complaint of temp issues.Found condensation on freezer door gasket. Attempted to seal unit seams, along outer, and inner skin-seam. Following up with customer next business day. No cost to customer, work being done under manufacture warranty.; schdld next appmnt for 6/8 MON 8-9"

"Customer complaint of error code.Replaced touch controls, verified no issues from new user interface. Unit functioning as designed at time of departure, no cost to customer, work done under manufacture warranty."