Local Reviews
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Erick S.
WASHER WHIRLPOOL WTW4800BQ0 "Cycled unit and found unit with broken suspension causing unit to fail. Unit will need new suspension to correct,failures. ; ordrng 1 W10780045 (suspension)"
Juan G.
RANGE KITCHENAID KSDG950ESS1 "Customer concerned oven does not reach set temperature. Ran diagnostics, no error codes stored. Unable to move unit forward, customer tried helping but unit is not moving. Accessed main control board, called tech line to assist in proper incoming voltage to unit. Was instructed to check connections P15 (red) to P4 (black) on board. Voltage meter checked 122v. Relayed that information to tech support, they advised voltage issue, voltage should read 220v/240v at those test points. Sr. 7728457147"
Erick S.
MICROWAVE KITCHEN AID KEMC378KSS04 Cycled unit and found units display not powering on. Customer stated he did a self clean and unit popped breaker. Unit has bad TOD which is causing failure. Unit also has broken spring on door. Both will need to be addressed. ; ordrng 1 WP9759243 (thrmst-fix)
Andy H.
REFRIGERATOR KITCHENAID KSSS48QMX00 Need control ; ordrng 1 W10757851 (optic bd set ref)
Juan G.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Ice maker feeler arm had disengaged from the ice maker. Reinstalled arm, checked ops, feeler arm is staying in place, engaging ice maker switch properly."
Erick S.
WASHER MAYTAG MVW8850YW1 Found unit leaking through dispenser hose causing failure. Unit will need new hose and valve. Valve solenoid not closing all the way. Customer approved estimate.; ordrng 1 W10853723 (valve) and 1 WPW10172154 (dispenser)
James M.
WASHER MAYTAG MVWC565FW "Unit not spinning properly. Needs new hub, washplate, and splutch assembly. Left splutch with customer for return visit. Will return when parts arrive. ; ordrng 1 W10528947 (drive hub kit) and 1 W11161960 (agitator)"
Antonio D.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Replaced control and tested. Working ok.
Erick S.
LAUNDRY MAYTAG MVWB765FW3 Unit has an f6e2 error causing unit not to power on. Unit has communication failure and both main and console will need to be replaced.; ordrng 1 W11135393 (overlay) and 1 W11195970 (cntrl-elec)
Jaime G.
DRYER MAYTAG MGDC215EW2 Found a tooth brush stuck in the blower wheel
Erick S.
WASHER WHIRLPOOL WTW4816FW1 Completely different issue.Install new parts on unit. Re-tested it and it passed all test for no failures. Job complete. It is no longer leaking. Job complete
George Y.
REFRIGERATOR MAYTAG MFI2570FEZ07 Found refrigerator powering off completely interfering need to replace control board and up board ok to order part customer loss all there food advise customer to call customer care.; ordrng 1 W11043763 (cntrl-elec) and 1 W11269232 (panel-ui)
Hector Z.
WASHER MAYTAG MVW6230HW0 Customer was concerned of working and displaying a (Please rotate the knob to an available cycle).I checked the unit and I found Service Pointer (W11436354) /( Please rotate knob to an available cycle) and I adjusted the User Interface Ribbon recommended by the Service Pointer. Tested ok.
Erick S.
WASHER WHIRLPOOL WFW560CHW0 Found boot with a tear causing unit to leak. Replaced Belo assembly. Retested it and unit no longer leaks. Job complete
Jaime G.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Installed the new bin
Erick S.
DISHWASHER KITCHENAID Called office cannot confirm appointment or unit. Have attempted to do so no phone number available. Office has sent out emails to confirm no response back. Job complete
Erick S.
DRYER WHIRLPOOL WGD49STBW2 Cycled unit and found unit with bad timer causing unit not to stop running. Not a safety issue. Customer declined to repair at the time of service.Job complete
Erick S.
WASHER WHIRLPOOL MVWB865GW0 Cycled unit and can barely hear noise complaint. Accessed gear case and found stator bolt backed out causing unit motor cover to make noise. Applied tread ock to bolt. Resecured and tighten to gear case assembly. Re-tested unit through diagnostics and it passed all tests. Job complete
Andy H.
WASHER MAYTAG MVWC300VW Needs timer and water valve ; ordrng 1 WPW10144820 (valve) and 1 WPW10175557 (timer)
Tyler F.
WASHER MAYTAG MVWX655DW0 Customer stated that the wash plate is not moving. Found stripped wash plate. Removed and replaced wash plate tested all works good at this time.
Erick S.
WASHER MAYTAG MVWB865GW0 installed parts yesterday.. Job complete
Tyler F.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Customer stated that the unit is not cooling. Found frozen evaporator in refer compartment. Removed and replaced harness tested all works good at this time.
Joe M.
WASHER WHIRLPOOL WTW5000DW3 Sr7728459538Spoke to Techline and whirlpool is telling me to replace control and shifter ordering parts. Will return Tuesday. ; ordrng 1 W10913953 (actuator) and 1 W11417466 (CONTROL)
Frank P.
WASHER MAYTAG MVWC565FW0 Customer stated not spinning Performed diagnostics with clothes inside Found F5E3Also found belt wornWill order belt and latch; ordrng 1 W11307244 (latch) and 1 WPW10006384 (drive belt)
James M.
DRYER AMANA NGD4655EW2 Unit had broken belt and stuck roller wheels. Replaced with dryer repair kit. Tested unit. Unit now working as intended.
Frank P.
WASHER MAYTAG MVWC565FW Customer stated that the Agitator is broken Performed diagnostics Found agitator is raised Cant tighten anymore Looks bent or tweaked Pictures taken Will order part; ordrng 1 W10752187 (screw) and 1 W11161960 (agitator) and 1 W11205050 (dispenser)
Jim S.
DRYER WHIRLPOOL WGD8620HC0 Replaced user interface. Unit tested ok
George Y.
DRYER WHIRLPOOL WGD9620HC1 Found dryer exexively loud wen running reposition feet retested check out ok complete no dents or dings cause by tech.
Andy H.
FREEZER WHIRLPOOL WRX735SDHZ02 "Not making ice, found ice maker not advancing, replaced icemaker and tested unit working properly"
George Y.
WASHER MAYTAG MVWC565FW2 Found washer not draining properly found exexively soap remove retested check out ok complete no dents or dings cause by tech.
James M.
WASHER AMANA NTW4516FW3 Replaced gearcase and unit is now operating as intended but belt is sliding on pulls making a squealing noise. Cleaned pulpy but belt still slipping. Ordering new belt and splutch wheel. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)
Isidore A.
OVEN KITCHENAID KODC304ESS00 "Removed oven from wall cavity, old control board and display control board, removed rear panel found thermostat ordered is incorrect for this oven reordering thermostat W11034459 reinstalled panels upper oven not working due to open thermostat, bottom oven ok. Parts ordered; ordrng 1 W11034459 (thrmst-fix)"
George Y.
WASHER MAYTAG MHW5630HW1 Installed part tested check out ok complete no dents or dings cause by tech.
Rod H.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Returned to install diffuser......as designed operation return with no noise.W11164593; pckd up 1 W11164593 (diffuser)
Erick S.
REFRIGERATOR KITCHENAID KRFC604FSS00 Attempted to install door but door came in incomplete. Unit does not have icemaker and outer front door board with Spencer. Will need at least icemaker and can move over other items from Old door to new door. Ordering icemaker.; ordrng 1 W10898228 (icemaker)
Francisco S.
WASHER WHIRLPOOL WFW75HEFW Cx had a ge stackable unit. Closing call.
Jaime G.
WASHER MAYTAG MVWC415EW1 Found a bad wash plate and hub; ordrng 1 W10528947 (drive hub kit) and 1 W10846191 (washplate)
Joe M.
REFRIGERATOR KITCHENAID KBSD608ESS01 Ice shoot was blocked causing unit to not dispense ice.removed ice from Shcute job complete
Isidore A.
FREEZER WHIRLPOOL WSZ57L18DM03 "New door has damage and freezer bin lid W10612074 cracked. Parts ordered;1 W10612074 (door 43.70), ordrng 1 W10746792 (dor-fmd)"
Rod H.
DRYER WHIRLPOOL MGD5630HC1 Dryer makes noiseConfirmed rattl coming from gas line vibrating on back of product.adjusted product level and moved away from wall
Francisco S.
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Removed and replaced control and harness with thermistor. Programmed board with code on data tag. Asked cx to monitor temp and report any issues.
Jaime G.
OVEN WHIRLPOOL WFG320M0BS3 Parts did not come
George Y.
WASHER MAYTAG MVWB865GW0 Per office pass
Juan G.
REFIRGERATOR WHIRLPOOL WRT311FZDW01 "Replaced control box, evaporator thermistor, and freezer harness. Checked ops, unit is working fine."
Kevin M.
WASHER MAYTAG MVWX655DW1 Customer concerned with water level and wash performance. I tested unit it and found water level a little off. I entered diagnostic and calibrated water level. Tested unit with load. All tests good.
Juan G.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced freezer evaporator fan motor with harness, and f.f.c. ceiling led light assembly. Checked ops, unit’s lights are all working fine, fan is blowing as it should."
George Y.
WASHER WHIRLPOOL MHW5500FC1 Installed part tested check out ok complete no dents or dings cause by tech.
George Y.
RANGE JENN-AIR JGRP436WP01 Installed parts tested check out ok no dents or dings cause by tech.
Jim S.
FREEZER AMANA ASD2575BRW01 "Replaced timer, testator and switch. Unit tested ok"
Danny G.
WASHER MAYTAG MVWB865GW0 Foe5 Not completing the cycle Ran a test cycle and found error code above Ask client what type of load she was washing and it was a bed cover and using the normal cycle Advised client that heavy loads should be used with bulky cycle Showed client how to load and what’s cycles to use depending on load Calibrated washer Test washer with 6 towels and unit rinse and spin properly
Danny G.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Freezing food inside ref compartment Found freezer temp knob set to warmer and blowing all air to ref compartment and ref compartment shelves were over pack and not allowing proper air flow Advised client to re arrange food to allow proper air flow and set unit to proper temp Provided part number to client for shelve Shelves are considered cosmetic parts and not covered by manufacturer or extended warranty Advised client to allow 24hrs for unit to reach proper temp
Danny G.
MICROWAVE KITCHENAID KOCE500ESS09 Unit is not heating Checkpower supply and only found 110v going into oven Found loose connection at power box Rewire and connect power supply harness and reinstall Test unit unit and oven is now heating and cycling properly
Danny G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Unit is not cooling properly Found unit Ifull of frost Replaced sensor and fan motor Reinstall unit and advised client to allow 24hrs for unit to reach proper temp
Antonio D.
M/W OTR WHIRLPOOL WML75011HZ0 Replaced motor and wheel. Tested unit. Working ok.
Frank P.
WASHER AMANA NTW4516FW3 Customer stated not draining Performed diagnostics Found nothing it’s drains Job completed She just wanna make sure washer was working Plus instructed customer too buy clean fresh tablets for smell
Erick S.
REFRIGERATOR WHIRLPOOL WRF767SDHZ On arrival find icemaker Baylor arm in the opposition. Cycled icemaker and icemaker dumped ice and filled up with no errors. Found icemaker out of position causing Baylor arm to stay up when ice bin is removed. Reinstall and secured icemaker. Re-tested it through diagnostics and cleared all faults. Unit filled and cycled with no errors. Job complete
Erick S.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Installed new ice maker on unit. Retested it and it passed all tests with no faults at the time of service. Job complete
Irvin F.
WASHER WHIRLPOOL WFW95HEDW0 "F3/E1- water level sensor error, F8/E3-over flow condition. The washer is not seeing water level thinks over flowing. Removed power from washer replaced sensor and main control. After assembly ran diagnostics test to completion, passed. Unit is operational."
Irvin F.
WASHER MAYTAG MVWC565FW2 Removed failed agitator. Installed replacement component. Unit passed calibration.
Timothy J.
OVEN WHIRLPOOL MER6600FZ2 Installed parts. Tested unit. Unit checks ok.
Timothy J.
ICEMAKER KITCHENAID KUIX305ESS1 Water level sensor is bad the unit thinks the reservoir is full when there is no water in it. Unit needs a circulation pump. Replaced recirculating pump. And ran a service test. The control no w can determine when the water bin is full or empty. Ran an automated cycle. Started unit and watched operation. Unit operating as designed.
Danny G.
DISHWASHER WHIRLPOOL WDT710PAHZ Not able to start a cycle Found panel control not activating when pressing start and plastic goes into the control Need to order panel and ui control ; ordrng 1 W11116422 (panel-cntl) and 1 W11402115 (HOUSING UI)
George Y.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed part tested check out ok complete no dents or dings cause bytech.
Frank P.
MICROWAVE JENN-AIR JMC2430DP00 Customer stated not working Performed diagnostics Found F2E1 UI panelWill order part; ordrng 1 W11229663 (panl-cntrl)
Rod H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Shelf supports and drawers are broken. Handle looseShelves not covered under warranties nor extended warranty.....no functional parts.....see PCsContacted Hm depot ext warranty concurred although sending to review team.Tightened handle. Consider functional parts.Ref# 1599065134
Frank P.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated not making ice Performed diagnostics Found valve not workingWill order part ; ordrng 1 WRS588FIHZ (VALVE)
Rod H.
DISHWASHER WHIRLPOOL MDB8959SFZ3 cx canceled
Frank P.
DRYER - ELECTRIC WHIRLPOOL NS-TWM41WH8A Customer stated dryer not working Performed diagnostics Found F2E1Bad ACUWill order part; ordrng 1 W11089308 (cntrl-elec)
Jaime G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found the icon for door open on. Hard doors adjusted. The door open sign went out fridge OK
Jaime G.
REFRIGERATOR KITCHENAID KBSD608ESS01 Found fridge door upper hinge screw coming out. Heard it ring stall and secure door now closing properly
Jaime G.
RANGE WHIRLPOOL WFG505M0BS3 Found gas range working normal. The open door handle getting hot after 45 minutes is normal for this design
Irvin F.
WASHER MAYTAG MVWC565FW0 "Cx says during a cycle the unit was smelling like something was burning has not used unit for a few days. F0/E5-OFF BAL, ONLY ERRORCALLED TECHLINE-JOEL- 7728421752gearcase is leaking oil, the suspension failed. The issue is failed suspension causing issue. Burn smell is belt slipping thru oil. ; ordrng 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10597177 (actuator) and 1 W10721967 (drive pulley) and 1 W10748956 (suspension)"
Jaime G.
RANGE WHIRLPOOL WFG320M0BS3 Found bottom drawer left hand side hinge missing a screw and not sitting. Hog ring installed left-hand side hinge. As well as a messing screw. Bottom drawer OK
Jaime G.
DRYER MAYTAG MGDB835DW4 Installed the new dryers door dryer OK
Hector Z.
DRYER WHIRLPOOL WGD72HEDW1 "Customer was concerned of dryer not heating and also unable to push the lint screen all way in. I checked the unit and found an open Thermal Fuse. Replaced Thermal Fuse (WP3392519) and cleared the lint screen and blower wheel housing. Tested ok.Noticed dryer not venting properly due to restricted vent hose, advised customer to cleared.; used 1 WP3392519 (THERMAL FUSE) from stock"
Irvin F.
FREEZER WHIRLPOOL WZC3122DW01 THANKS THE COMPRESSORS IS BAD CAN YPU ORDER A NEW COMPRESSOR THIS TIME. NOT REBOX IT THANKS; ordrng 1 WPW10750849 (compressor)
Timothy J.
WASHER MAYTAG MVWX655DW Checked for faults and ran a service test. Cold water valve is not operating. Only seeing partial voltage from board.; ordrng 1 W11116592 (cntrl-elec) and 1 W11127357 (housing)
Andy H.
DRYER MAYTAG MGDC465HW0 "Timer not advancing, found that timer was not advancing removed timer motor and reinstalled timer gear and tested unit working properly timer is advancing now."
Timothy J.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 The FC and RC liner are developing cracks on the floor. The FC has two cracks starting at the front are about an 1” and 1.5” long. The RC has two cracks that start from the front and run back about .5” and 1” long. Called WPTS (7728428283) to document the call and to see how they wanted me to proceed. They gave me two part #s for repair kits. Tape kit 8201700 Epoxy kit 8212572. Informed customer of WPTS’ recommendation.; ordrng 1 8201700 (repair kit) and 1 8212572 (repair kit)
Andy H.
RANGE KITCHENAID KGCK306VSS01 Needs valve and harness and burner holders 4customer refused repair too expensive to fix
Timothy J.
WASHER WHIRLPOOL WTW5000DW2 Unit has a bad drain pump. Unit will need this part replaced. Instructed customer to remove items around the unit so I can access the pump.; ordrng 1 W10876600 (drain pump)
Andy H.
DRYER WHIRLPOOL MGD6230HW0 "Unit making noise, found side wall hitting drum, adjusted side wall by removing top and drum tested unit working properly"
Andy H.
WASHER MAYTAG MVWC565FW0 "Not turning on, found control not responding, removed control panel and removed wire harness to control and reinstalled harness and ran through a test found no error codes tested unit working properly. Put unit in a clean washer cycle."
George Y.
REFRIGERATOR KITCHENAID KRSC503ESS01 Found refrigerator fresh food compartment fan scroll full of ice and constantly running need to replace controls and fan scroll ok to order parts .; ordrng 1 W11098695 (fan-scroll) and 1 W11172798 (cntrl-elec) and 1 W11340158
Andy H.
REFRIGERATOR WHIRLPOOL WRS325SDHW00 "Ice bin not working , replaced ce bin and reinstalled light cover tested unit working properly"
Andy H.
DISHWASHER KITCHENAID KUDS30IXBL4 "Not turning on, unit is working"
George Y.
REFRIGERATOR WHIRLPOOL KRFF507HPS 7/31 customer would like to be schedule this date for repair. Found refrigerator exexively loud wen damper opening ok to replace part and order.; ordrng 1 WPW10479155 (control)
Jaime G.
OVEN KITCHENAID KODE500ESS01 Found neither oven working working. Possible bad thermostat ; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (cntrl-elec) and 1 WP4449751 (thrmst-fix)
Leon M.
DRYER MAYTAG MGDB765FC0 Replaced all selected parts After running diagnostic check unit working properly as designed
Leon M.
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Replaced control box Unit working properly as designed
Joe M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced evap cover job complete.
Joe M.
WASHER WHIRLPOOL MHW5630HW0 Replaced drain pump and tested unit. Unit is functioning as designed. Job complete
Joe M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced evap cover and fan. Job complete.
Hector Z.
MICROWAVE WHIRLPOOL KMHS120ESS10 "Customer is concerned of dent in the control panel and door out of alignment. I checked the unit and there is a dent in the upper section of the control panel and the door is not perfectly aligned for what it looks to be wrongly installed (a See pictures). I contacted the Tech Line (SR7728426081) and he suggested that the customer contact the installers, and is not my responsibility. Ordered Control Panel (W10892019) and rescheduled.; ordrng 1 W10891019 (panl-cntrl)"
Joe M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Replaced diffuser job complete.
Joe M.
RANGE WHIRLPOOL JGS9900CDS00 Replaced control panel and tested unit. Unit is functioning as designed.
Joe M.
REFRIGERATOR KITCHENAID KBLC36FTS06 Replaced parts job complete
Joe M.
KITCHEN KITCHENAID KDPE334GPS0 Units spray arm had broken off. Replaced arm and retainer unit is now functioning as designed. Job complete
Erick S.
DRYER WHIRLPOOL MEDB850WQ0 Cycled unit and found bad connector at sensor making false contact. Resecured and properly installed connector to sensor. Reprogram main control and cycle to test cycle. Unit passed all test with no errors. Job complete
Juan G.
DRYER MAYTAG MGDC465HW0 "Turned unit’s drum by hand to check for anything stuck between drum and cabinet. Ran unit, unit was no longer making any noise anymore. Possible item stuck around drum, that is no longer there."
Juan G.
DISHWASHER KITCHENAID KDTM354ESS2 "Replaced sump assembly motor, and drain pump. Ran diagnostics, unit’s ops check fine. Unit is not leaking from anywhere. Customer had to create access to be able to complete repair, customer will also install unit back in place."
Andy H.
LAUNDRY WHIRLPOOL WGD4815EW "Not heating , needs thermostats; ordrng 1 279548 (sub 279769) and 1 WP3392519 (thermal fuse)"
Juan G.
WASHER MAYTAG MVWB765FW1 "Customer removed item stuck under agitator. Unable to check if anything else not visible is under, due to the agitator bolt not coming off. Ran diagnostics unit spins and agitates fine, no odd noises while agitation or spin. Suspension rods are loose, suspension rods need to be replaced. Customer is concerned about agitator bolt not coming off. Customer wants agitator removed to check under. Informed customer for that to happen, agitator and bolt will need to be broken off, if that was to happen, it would also require for gear case to be replaced due to the a piece of the bolt that will remain on gear case’s shaft. Customer declines repair for suspension rods at this time."
Juan G.
DISHWASHER KITCHENAID KDPE234GPS0 "Clogged drain hose. Cleared clog, checked ops. Unit is draining properly now."
Leon M.
RESIDENTIAL REFR WHIRLPOOL WRT518SZFM00 "Again wrong part ; ordrng 1 W11371382 (CONTROL BOX )"
Leon M.
RESIDENTIAL REFR WHIRLPOOL WRS571CIDM01 Cx states that unit is not working properly After running diagnostic check find that unit has a bad ice maker and auger motor ; ordrng 1 W10798411 (icemaker) and 1 WPW10225313 (motor)
Juan G.
DRYER MAYTAG MGDX655DW1 "Checked unit’s ops, unit is short cycling. Vent hose connects to a floor outlet. Found outlet under floor completely clogged with lint and debris. Customer needs to have home venting cleaned out. Unit is working fine."
Leon M.
DISHWASHER WHIRLPOOL WDF520PADM7 Cx states that unit is not working properly After running diagnostic check find that unit is not going to wash cycle and doesn’t filling water ; ordrng 1 W10327250 (fill valve assy) and 1 W10834738 (cntrl-elec) and 1 W10837401 (pump&motor)
Juan G.
COOKTOP WHIRLPOOL WCG55US6HW00 "Upon inspecting the unit, found installer used an elbow to connect the gas regulator to the gas pipe under cooktop. Elbow is not to be used, regulator is to connect directly to cooktop. Currently the elbow that was used, is loose, because the regulator hits the bottom of the unit when attempting to make the connection tighter, elbow needs to be taken off. Called tech line to report. Tech line directions are to leave gas off, and to have customer correct installation issue. SR 7728432519
Joe M.
WASHER AMANA NTW4516FW3 Unit needs a drain pump ordering part; ordrng 1 W10919003 (pump-water)
Tyler F.
REFRIGERATOR KITCHENAID KRFC704FSS02 Customer stated that the unit is making ice too slow. Checked ice maker is working to specs. Changed temps settings to help make ice faster. Fixed loose handle. All works good at this time.
Joe M.
REFRIGERATOR KITCHENAID KSSS42FMX00 Techline is recommending replacing the door .
Joe M.
DRYER WHIRLPOOL WGD8620HC1 Unit has f3e2 error code indicating it needs new moisture sensors. Ordering part.; ordrng 2 WP3387223 (cables)s
Kenneth M.
DRYER WHIRLPOOL WED5300VW0 Installed dryer vent.
Kenneth M.
ALPHA WHIRLPOOL WFW8740DW0 Installed temo sensor and tested unit. Unit is now working properly. Customer approves function at this time
Jim S.
WASHER WHIRLPOOL WTW4855HW1 F8E1 long fill fault code. The cold water was moving too slowly. Removed debris from the screen and the unit tested ok For paymentUnit not accepting commands. Ran diagnostic found no faults. Calibrated unit all test ok
Juan G.
REFRIGERATOR KITCHENAID KRSC503ESS00 Stainless steel freezer door ordered
Andy H.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 "Leaks on top shelf, found styrofoam duct not online correctly removed and reinstalled duct housing testing it working properly"
Juan G.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Ran diagnostics, ice maker harvest cycle went through, but failed fill test. Upon inspecting the unit, found broken wire at fill tube heater. Fill tube heater, needs to be replaced.; ordrng 1 W11366500 (HEATER)"
Danny G.
RANGE MAYTAG KSGG700EBS1 Burners are not igniting and broken knob Found orifice clogged and not having proper glass flow Also client is using foiled paper and igniter sparking Advised client not to use foil paper Clean and unclogged burners and orifice Reinstall burners and test burners and all burners are igniting and flames are even .
Danny G.
REFRIGERATOR JENN-AIR JS42NXFXDE01 Lights are not turning onFound faulty lights Replaced led light Power up and all lights are working properly
Tyler F.
REFRIGERATOR KITCHEN AID KRFF507ESS01 Customer stated that the freezer is developing frost. Ordering rails not in stock.; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket)
Tyler F.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer stated that the unit is not dispensing water. Ordering valve and filter housing.; ordrng 1 WPW10341320 (valve-inlt) and 1 WPW10394053 (housing)
Tyler F.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Customer did not defrost; schdld next appmnt for 7/30 THU !
Irvin F.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Installed ice maker. Installed plastic squares. Ice maker cycled. all ops normal.
Rod H.
MICROWAVE WHIRLPOOL WMH31017HW0 Move in date week after complex development was completed first resident in this unit move in date 11/062019Still In warranty Confirmed door broken safety issue exists if left to continue to opiate as is. Ordering door assembly ; ordrng 1 W11247220 (door/mw)
Irvin F.
REFRIGERATOR WHIRLPOOL KBSD602ESS01 Removed power from unit. Removed cover from fridge. Installed HMI. TEST PASSED. ASSEMBLED UNIT. ALL OPS JORMAL.
Rod H.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Dryer plugged with ooilynsooty residue.Icemaker not working and freezer seems to be too warm at 20 Degrees using a “meat thermometer.Compressor noisy and three way valve won’t move from supplying refrigerator compartment as the refrigeration cycle for ffd compartment cycles as designed.both ffd fan and freezer fans operating at the same time. Fans both work during diagnostics and thee way valve does seem to also move during diagnostic sequence test . Ordering replacement compressor as pressures fluctuate and abnormal noise has been going on for numerous days. Back flush and evacuate system and replace ordered parts come with dye dryer; ordrng 1 W10276644 (compressor)
Antonio D.
REFIRGERATOR MAYTAG MRT311FFFE00 Replaced tracks and tested. Working ok.
Jim S.
REFIRGERATOR WHIRLPOOL WRR56X18FW01 Faulty compressor ; ordrng 1 W10858281 (evaporator) and 2 W10913906 (coupler)s and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)
Antonio D.
WASHER MAYTAG MVWX655DW1 Checked unit and tested unit. Ran diagnostics and tested all functions. Unit operates per mfg’s specifications. Advised client to use bulky cycle for large loads. Washer is working ok.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Found jnit with light in freezer out and top light out. Replaced freezer module. Fiund unit still with no lights. Ordrring top module and LED light board. Ice maker leaking water. Will replace ice maker and valve ine return visit. ; ordrng 1 W10830288 (LED board) and 1 W11239944 (Module)
Kenneth M.
WASHER WHIRLPOOL WTW5000DW1 Found unit not locking lid. Replaced lid lock with Pre-ID and tested unit. Unit working properly but banging around due to worn suspension. Ordering new suspension rods. Rescheduled customer for wednesday 7-29-20; ordrng 1 W11130362 (Suspension)
Antonio D.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Replaced tubing housing and cover. Tested water dispenser. Working ok.
George Y.
DISHWASHER JENN-AIR JDB8700AWS3 Found dishwasher adjuster not functioning and leaking at times ok to order parts.; ordrng 1 W11177741 (gasket) and 2 WPW10195840 (positioner)s and 1 WPW10546503 (adjuster)
Chase F.
DRYER WHIRLPOOL WGD94HEXW1 Installed new dryer repair kit. All functions now testing out normal. Job complete.
Jim S.
WASHER WHIRLPOOL WTW8040DW4 F8E1 fault F0E3. F2E1. All fill valve related. Faulty cold water valve; ordrng 1 W11220230 (valve)
Chase F.
WASHER MAYTAG MVWB765FW2 Off balanced error code. Found one of the suspension rods came out from slot allowing for basket to get off balanced very easily. Re installed suspension back into proper sitting. Calibrated then tested. All ops now testing out normal. Job complete.
Andy H.
REFRIGERATOR KITCHENAID KBSD618ESS01 "Need dispenser motor and bucket, motor not closing at times and bucket is not dispensing ice; ordrng 1 W10769145 (ice-contnr) and 1 WPW10205979 (motor) and 1 WPW10504458 (door-chute)"
Chase F.
WASHER/DRYER WHIRLPOOL WGT4027HW Diagnosed a stacked washer dryer unit. Found loose connector to washing machine latch not allowing to complete cycle. Repaired and reconnected. Found that dryer was stuffed up with a lot of lint. Cleared ducts. Unit now running through all cycles and working by design. All functions now testing normal.
Andy H.
REFRIGERATOR AMANA ART308FFDM06 "No cool needs compressor "
Jim S.
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Replace cover air duct and motor. Unit tested OK
Hector Z.
REFRIGERATOR WHIRLPOOL KBFN506ESS01 Customer is concerned of fresh food compartment left door making a popping noise when the door is open/close. I checked the unit and the door is noisy at the upper hinge assembly and ordered a Mylar kit and extension arm by Service Pointer (W11170909B). I contacted the Tech Line (SR#7728427537) and is ok for then to follow the Service Pointer.; ordrng 1 W11171640 (shim-hinge) and 1 W11416733 (EXTENSION ARM (LEFT))
Tyler F.
MICROWAVE KITCHENAID KOCE500ESS09 Customer stated that the door makes noise when opening but no tall the time. Found noise is the interlock spring and is normal. All works good at this time.
Hector Z.
REFRIGERATOR KITCHENAID KRSC703HPS00 7728429170Customer concerned of fresh food compartment evaporator getting iced up. I contacted the Tech Line (SR#7728429170) and he recommended to see Service Pointer (W12092686) and follow the steps. Ordered parts and rescheduled.; ordrng 2 2185788 (clamp)s and 4 67006425 (screw)s and 1 W10316760 (thermistor) and 1 W11340158 (USER INTERFACE)
Hector Z.
ICEMAKER KITCHENAID KUID308HPS00 Customer was concerned of Ice machine surrounds are very hot to the touch. I checked the unit and I found the condenser fan motor blade felt from the motor shaft. Adjusted fan blade and cleaned condenser coils. Tested ok.
Irvin F.
WASHER MAYTAG MVWX655DW1 Cx says the washer stoped mid cycle. The unit has long fill error code. Valve are clear no sediment. All components are operational. Nothing seen as an issue. Can’t duplicate issue. All ops normal.
Antonio D.
RANGE JENN-AIR JGRP548HL00 Called tech line to run through diagnostics. Recommended to change lower oven cooling fan. Also service pointer suggests to replace oven sensor. Ordering cooling fan and small oven sensor. Need two people to pull unit out. ; ordrng 1 W10859573 (sensor) and 1 W11248652 (blower)
Jaime G.
REFRIGERATOR WHIRLPOOL WRS555SIHV01 Found fridge cooling OK overall. Calling was good. Customer was concerned about the ice dispensing which is normal
Jaime G.
DRYER WHIRLPOOL WGD4815EW1 Found idler wheel and rollers dry. Had them cleaned. Dryer ok
Rod H.
DISHWASHER WHIRLPOOL WDT970SAHV0 Won drainConfirmed Drain connection faulty. Corrected and now drains as designed.
Leon M.
FREEZER JENN-AIR JS48NXFXDE01 Replaced all selected parts After running diagnostic check unit working properly as designed
Kenneth M.
LAUNDRY AMANA NED4655EW Found unit with no heat. Found unit with a bad element. Replaced element and tested unit. Unit is now working properly. Customer approves fucntion at this time.
Enrique R.
WASHER WHIRLPOOL WTW4816FW2 "Installed all the parts , performed calibration . All functions tested normal at time of service , no leaks ."
Enrique R.
DRYER MAYTAG MEDB765FW0 "Dryer door not staying closed when running drying cycle . Found hinge screws were loose , therefore obstructing the door from closing correctly . I tightened the screws . All functions tested normal at time of service ."
Chase F.
REFRIGERATOR KITCHENAID KBFN502ESS01 Only recieved one hinge. Needing both hinges. Ordering one more. Wpw10485980; ordrng 1 Wpw10485980 (HINGE )
Chase F.
REFRIGERATOR MAYTAG MFX2876DRM02 "Got sent out with wrong door ; ordrng 1 LW10666172 (DOOR)"
Jim S.
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Replaced both freezer door brackets and set the defrost for an 8 hour cycle
Timothy J.
REFRIGERATOR KITCHENAID KRFC704FPS03 IM flipped upside down. Reset and tested IM passed. Tray twisted. Unit needs a new IM.; ordrng 1 W11115534 (icemaker)
Jim S.
REFRIGERATOR JENN-AIR JS48PPDUDE01 Installed new lights. Unit working properly now
Juan G.
DRYER WHIRLPOOL MGD6630HC1 "Unit drips water from door (bottom) Noticed excess lint accumulated on door glass gasket. Exterior wall vent outlet is partially blocked by excess cement/ stucco, possibly creating extra lint and moisture accumulation around door gasket. Will replace door glass gasket as a precaution. Advised customer to clear or replace exterior vent outlet.; schdld next appmnt for 8/5 WED !"
Enrique R.
WASHER WHIRLPOOL WTW5000DW2 "Whirlpool washer not powering on ( shorted control ) . Installed new control , performed calibration . All functions tested normal at time of service , no leaks ."
Hector Z.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Customer is concerned of fresh food compartment not cooling. I checked the unit and I found an iced up fresh food compartment evaporator.; ordrng 1 W10889841 (cover-evap) and 1 W11389713 (ELECTRONIC CONTROL )"
Hector Z.
WASHER MAYTAG MVWB765FW3 Customer is concerned of broken Lid. I checked the unit and ordered the Lid (W11259006) and rescheduled.; ordrng 1 W11259006 (lid)
Enrique R.
DISHWASHER WHIRLPOOL WDT970SAHV "Installed both spray arms , performed calibration . All functions tested normal at time of service , no leaks ."
Jaime G.
M/W OTR KITCHENAID KMHC319ESS5 Found microwave not heating up. Auto parts.; ordrng 1 W11197766 (interlock) and 1 W11230995 (magnetron) and 1 W11413135 (CNTRL)
Danny G.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Water is not draining Found clogged drain pump,Removed pump and cleared drain pump housing Reinstall pump and ran a self test cycle Unit completed cycle and draining properly"
Danny G.
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Door are not aligned Found unit not leveled properly Level unit out and install filter for client Advised client compressor longs longer but still saves energy Unit is now leaved and working properly
Enrique R.
WASHER WHIRLPOOL WTW5000DW3 "Installed latch , performed calibration . All functions tested normal at time of service , no leaks ."
Enrique R.
MICROWAVE KITCHENAID KMHS120ESS8 "Inspected kitchenaid microwave . Customer concerns , not heating food and very loud . Please order magnetron and diode . ; ordrng 1 W10818686 (magnetron) and 1 W11256462 (diode)"
Antonio D.
RANGE MAYTAG MGR6600FZ1 Replaced door hinges and checked. Working ok.
Antonio D.
MICROWAVE WHIRLPOOL MMV6180WW1 Not heating .needs control panel magnetron and needs to bring down. Repair cost exceeds the cost of new unit. Client will buy new one.
Antonio D.
WASHER WHIRLPOOL WFW560CHW0 Replaced stator and tested unit. Working ok.
Enrique R.
WASHER WHIRLPOOL WTW7500GC2 "In diagnostics found , f8e1 & f3e2 inlet valve error .; ordrng 1 W11165546 (valve)"
Danny G.
RANGE WHIRLPOOL WFG525S0JS0 Unit is smelling like gas when using bake cycle Found unit not turning on and just sparking Removed liner cover and found igniter bracket bent out of place Readjust and install igniter properly Reinstall oven liner and test oven and unit is now turning on on the 1st spark Test oven and unit is heating and cycling properly
Frank P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Called dispatchCustomer stated not closing completely Performed diagnostics Found freezer door extension broken and deli fresh drawer crackedDeli drawer is cosmetic Will order part for rail mullin;1 WP12722803AP (rail-mulln)
Enrique R.
RANGE WHIRLPOOL WEG745H0FS0 "Inspected whirlpool range . Customer concerns , UI displaying f3e0 - shorted sensor . Installed new sensor , tested it . Unit still display error code . Shorted Central electric . Oven light stays on , central panel received scratched and missing burner cap .; ordrng 1 W10728507 (panl-cntrl) and 1 W10885069 (cntrl-elec) and 1 W11161846 (cap-burner)"
George Y.
WASHER MAYTAG MVWC565FW1 Found washer drain line leaking ok to internal drain ok to order part.; ordrng 1 W11035296 (hose)
George Y.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Found refrigerator not completing frost pattern need to replace compressor and evaporator.need seal tech for repair.; ordrng 1 W10858281 (evaporator) and 1 W11125124 (compressor)
George Y.
DISHWASHER KITCHENAID KUDS30CXSS2 Installed parts tested check out ok complete no dents or dings cause by tech. (KR39VR3XPL1)
Tyler F.
REFRIGERATOR WHIRLPOOL WRT318FMDB05 Customer stated that the ice maker is leaking water. Found drain pan is clogged causing the unit to build ice. Customer to defrost unit for 24 hours to clear clogged drain pan. Tested all works good at this time.
Rod H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Handles all came loose we’re never tightened at delivery.Confirmed Tightened handles and as designed op returned
Andy H.
WASHER AMANA NTW4516FW1 "Not spinning, found cap, and harness was bad, replaced capacitor and harness tested unit working good"
Andy H.
RANGE WHIRLPOOL WFG505M0BS3 "Door broken, replaced glass on door name plate tested unit working properly"
Chase F.
STOVE AMANA ACR3130BAW0 Diagnosed an Amana cooktop big burners not lighting. Took apart burners found broken off harness. Ordering part for repair. ; ordrng 1 W11134654 (HARNESS) and 1 W11396691 (HARNESS COOKTOP)
Jaime G.
WASHER WHIRLPOOL WFW92HEFW0 Installed the new drain pump and switch washer worked OK
Jaime G.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Installed a new user interface control board as well as the evaporator fan motor a harness
Juan G.
REFRIGERATOR KITCHENAID KBSD608EBS01 "Actual concern was unit’s gasket not sealing properly on the bottom left fresh food door. F.F. door sticking 1/4” on the top and 1/2” on the bottom compared to the freezer side. Upon inspecting the unit, found some items stored on the shelves, were sticking out too far not allowing the door close properly. Moved items out of the way. Gasket is making a good seal now. Called tech line to report issue. Sr. 7728436875"
Danny G.
DRYER MAYTAG MGDX655DW2 Unit Unit is not starting a cycle and it stopped heating Found faulty timer and blown thermal fuse Replaced timer and fuse from truck stockReinstall unit and test unit dryer is now staring and heating and cycling properly ; used 1 WP3392519 (THERMAL FUSE) from stock
Tyler F.
REFRIGERATOR KITCHENAID KRFC704FPS03 Customer stated that the unit is freezing evaporator again. Called tech line told to replace cover check the heater connector and test 126 put on 8 hour defrost. File number 7728428971.; ordrng 1 W11395558 (COVER)
Danny G.
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Door handle is damage and doors are not leveled Level doors and replaced door handle Advised client to allow 24hrs for unit to reach proper temp
Jim S.
DISHWASHER WHIRLPOOL WDF520PADM7 The door drops below 90° and the door latch will not work; ordrng 1 WPW10274921 (hinge) and 1 WPW10274922 (hinge) and 1 WPW10653840 (door latch)
Danny G.
DISHWASHER WHIRLPOOL KDFE204ESS3 Client is stating unit is now working and shuts off after 15 mins Found a knife in top of the float switch and filter clogged Removed and cleaned filter Float switch is free now Ran a self test cycle and unit completed with no issues and no leaks No error codes Found broken dispenser .
Danny G.
DRYER MAYTAG MGDB835DC4 Unit is not heating properly taking too long to dry clothesFound vent exhaust damper blocked with stuck oRemoved and free damper Test dryer and unit is working and heating properly
Kenneth M.
ICEMAKER WHIRLPOOL WRF767SDHZ00 No cool. Found evap fan motor not running. Ordering new evap motor. Also found light in freezer not working causing too lights on fridge to be out. Ordering new freezer light module. Rescheduled custimer for tuesday 8-4-20; ordrng 1 W11224591 (Evap motor) and 1 W10695459 (Module)
Danny G.
LAUNDRY WHIRLPOOL WGD75HEFW0 Unit is not heating properly Test unit and found unit shutting off heat cycle Found faulty coils Replaced coils and test unit Dryer is now staying on and heating and cycling properly Advised client to clean vent
Cruz B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Fixed for fcc- found freezer led module not working causing ff led module to be dimming and flickering, removed bad one and installed new (module) all led module are now working in both compartments, cx ok repair."
Andy H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Called techline sr#7727946212 need to order display control board ; ordrng 1 W11239666 (cntrl-elec)
Cruz B.
WASHER WHIRLPOOL MVWC415EW1 "Fixed- installed new part (pressure switch hose) per whirlpool tech line, calibration test pass, auto test pass as well, no codes, no leaks, cx ok repair"
Jaime G.
WASHER MAYTAG MVWB765FW3 Found a stators screw stripped. Transmission needs to be replaced too; ordrng 1 W11393685 (TRANS)