Top rack is falling down when dishes are put in. Found failed adjusters causing failure. Removed and replaced adjusters with adjuster kit. I tested unit through diagnostic cycle. All passed. All tests good. ; ordrng 1 WPW10082868 (dishrack wheel)

"Found upper rack rails corroded, coming apart, broken rack adjuster, lower rack wheels coming apart. Needs upper rack tracks per service pointer # W11296667. Special project # S22916 parts & labor. EST 547.96. Labor 107.20+15.00 shipping. 2 count job. Allow 1 1/2 hours. ; ordrng 4 W10195416V (Wheel assembly)s and 1 W11259785 (Track) and 1 W11259786 (Track) and 2 WPW10546503 (Adjuster)s"

"Not going in to spin, needs harness ; ordrng 1 W11643701 (Harness)"

Units fresh food evaporator drip pan is warped and leaking water into the bottom of the fresh food cabinet. This is not the same issue that was resolved last visit. The freezer section is operating as designed. The drip from the water valve has been resolved as well. The pan needs to be replaced to prevent further leakage to the bottom of the fresh food section. ; ordrng 1 W11457241 (Drip pan)

"Install motor drive,belt shifter.sensir,clutch.washer motor not working,fount motor pulley drive not engaging .need motor pulley.reroute for part.; ordrng 1 WH03X32218 (Motor Pulley and drive)"

Inspected unit and found oven not starting. Ran diagnostic tests and unit seemed to to run all functions. When unit was taken out of diagnostic mode the oven lights came on and unit started working per design. Door skin is being replaced due to damage from another tech. Unit is working per design. Cx stated that she only wants TG for her services. Please labor for diagnostic call. Door is no known eta but labor and parts covered. Ty; ordrng 1 W11400261 (Door skin)

"Duct inside of cabinet is rattling against base of dryer,returning with metal tape to secure duct.; schdld next appmnt for 11/18 MON !"

"Different issue, unit is cooling properly, found ice maker with error, reset icemaker error code. Tested unit and found icemaker working internally W11658802; saved tckt"

Flashing lights. 888 in display again. Unit dropped programming again. Ordering new control and UI. ; ordrng 1 WD21X33684 (Control) and 1 WD21X32122 (UI)

Unit has leak at Evap(pics) causing temps to drop on both fridge and freezer. and will need sealed system tech to make repair. Unit showing 16° in freezer and set to 0° and fridge showing 45° set to 36°. ; ordrng 1 W11103181 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10427993 (Evap) and 1 2318189 (Drip pan)

Nobody home per office ok to reschedule ; saved tckt

"Installed Ui control and damper Need light doesnt come with Ui called Darren getting correct light.tried calling manufacture on team meeting .; O-emld tckt , states that autho needed"

Found door on oven fibbed on stainless new door that came in is damage lower front pictures in pvr ok to reschedule due to reordering door .; ordrng 1 W11602612 (Glass door)

Cx complaint unit not filling. Found unit not filling on cold. Found slowly fills. Pulled out and now fills. Found unit with Kinked hose. Unkinked. Installed now working as designed

"Fixed- used part from Stock (w10006384 belt) found belt to be slipping on cam causing loud screeching noises during all cycles- removed bad one and then installed new one, no screeching noise- cx ok repair ; used 1 W10006384 (Belt) from stock"

CX is complaining that the unit wasnt dispensing ice. Upon diagnosis I found the ice maker shut off arm to not be in the right position. I uninstalled and then reinstalled the ice maker properly. I then tested unit after and everything is working as designed at this time.

"JB OUT 11/13/24Customer states that the dishwasher is taking a very long time to wash and finish.Note: JB out 10/31/24, installed replacement Sump and motor assembly.Tested dishwasher 11/13/24: verified water being supplied to the dishwasher from the house water mounted more that25 feet away from dishwasher is far below the required minimum temperature of no less that 120f.Tested dishwasher normal cycle verified correct water fill and water wash motor operation. Canceled cycle verified drain pump operates as designed. Removed to panel inspection cover. Yellow wire harness tube turbidity sensor had been left unplugged after recent install installation of new sump and motor assembly. This is causing exceedingly long wash times.Properly reconnected turbidity sensor plug. Advise customer for better performance and better drivability purchase install and use a point of use hot water heater located under the kitchen sink adjacent to the dishwasher set to a minimum of 125°F. This will ensure proper drying. of dishes at end of cycle. No parts used or needed. No charge to customer. Job complete."

Found slider failed replaced slider tested unit working as designed; used 1 W10734521 (Slider) from stock

"Found squeaky dryer, replaced all rollers & idler wheels with dryer repair kit, ran dryer cycle, unit sound & operates as designed."

Found fridge not cooling at all due to a Freon leak by the dryer or filter. Had the filter replaced vacuumed and recharged system; used 1 5303305677 (Drier) from stock

Found failed heating element replaced heating element tested unit u it working as designed

Upon arrival checked voltage and ohmed thermal fuses. Found no mechanical issues with the dryer. L1-L2 only receiving .0096 volts. Electrical problem in breakers panel.

Cx complaint dark plastic marks on the inner basket. Upon arrival. Ran diagnostics. Reset control panel. Error.code. Tested for leaks . Checked out components okay. Operating as designed.

Cx states that unit has a leak After running diagnostic test find that unit has a bad water valve assembly W11570270, job is completed

Customer complaint not heating properly. Upon arrival. Ran diagnostics. Reset control panel. Checked voltage 240 Vol. checked airflow. Advise customer about low airflow through the exhaust vent. Tested components out okay. Operating as designed.

Tested unit, unit fills with water but dose not wash quoted cx cx decided to get new unit.

"Adjust and realigned the left door, unit works fine now. Complete"

"Haynes. Cx complaint. Not agitating. Upon arrival. Ran diagnostics. Found capacitor faulty. Splutch and actuator failed. Belt loose. Installed new parts. Tested components out okay.operating as designed ; used 1 W11395618 (Capacitor), 1 Wpw10006384 (Belt), 1 W10913953 (ACTUATOR), and 1 W10721967 (Splutch) from stock"

Lights not working. Removed and replaced freezer light. Tested now all lights working as designed

E2 error code. Ice maker not making ice. Removed and replaced ice maker and heater. Cleared codes. Ran test 57. Passed. Filled on test 45. Valve not needed. Now working as designed

"Optic sensor defective,replaced sensor,dishwasher now draining and working properly.; used 1 W11612329 (Sensor) from stock"

Cx complaint. Leaking water. Upon arrival. Ran diagnostics. Found no water leaks. Wiped with a paper towel. Inside of unit. Installed external drain hose to unit. Tested components out OK. Operating as designed

Customer complaint. Not going through the cycle. Upon arrival. Ran diagnostics. Found not spinning. Found broken slider and rotor. Installed new rotor and slider. Installed new parts. Tested out components okay. Operating As designed.

Cycled unit and found stuck water valve. Installed new water valve and retested unit now working as designed job completed

"Cx complaint unit leaks in the front. Tested. Checked unit could not duplicate leak. Possible leak from dispenser or ring tub. Found service pointer for unit. Mandatory. Technical Service Pointer #: W11651001 Rev AAction Required: MandatoryRemoved and replaced ring tub and dispenser. Ran diagnostics, passed. unit working as designed"

"Washer drain pump was making grinding noise, not draining. Found small sock stuck inside. Removed obstruction, performed calibration. Washer operating as designed. No leaks."

"Dryer duct clogged with dust and causing long dry times.instructed Cx to get ducts cleaned out by hvac company,dryer is functioning as intended."

Replaced drain pump tested unit unit working as designed

Removed and replaced gas valve assembly. Checked unit for leaks. Tested operation. All OK

"Complaint stated is not spraying foundation unit just draining, entered diagnostics found 6-4 code, found loose connection at float switch, re secured and tested unit now working properly. No damage by tech did not move for service."

"Replaced right front infinite switch & bezel, tested all burner functions, unit operating as designed."

"Ran diagnostic cycle and washer skips from drain cycle to done,Cx needs new control board,Cx is going to replace washer."

Installed display and flap. The display lights up with light and crushed then water then has no function . Pressed lock icon but could not get any function. Called Bosch tech support and found that the lock and light button has to be pushed to turn on the IM and the display that controls it.

Cycled unit and found electrical short on heater causing damage to heater and thermostat. Job completed

Cycled unit and found bad drain pump and bad shifter causing damage to cam. Installed new cam new shifter and new pump retested unit now working as designed job completed

"Unit was not heating properly, replaced thermostat cut off. Unit is now working properly. Customer should have ventilation cleaned out as well. Ventilation vents to the roof."

Wont drain Seems intermittent. Drains normal when drain hose is looped highas designed op experienced.AIRGAP NOT SECURED TO SINK AND SEEPS WATER INTO CABINET.

Installed new gaskets and retested unit now working as designed job completed

Cycled unit and found bad door switch. Installed new door switch and retested unit now working as designed job completed

"Fixed-found unit not heating- 240v at block terminal- found heater element to be shorted, found high limit thermostat to be open, removed bad ones and then installed new (element, cutoff) trsted unit, it now heating, cx ok repair"

Cx states that fridge door gasket is coming off Replaced all selected parts Unit working properly as required

"Replaced defective Icemaker and successfully ran ice harvest test,Icemaker and fridge now working properly."

Removed and replaced control panel and control. Tested now working as designed

Removed and replaced control and blower moisture sensor. Tested good

Found the main drive pulley stuck and not turning but after the unit warms up the pulley gets going but not rotating properly and making a very loud abnormal sound. I replaced the main drive pulley from the kit sent and all functions are now working properly and rotating much better now. Job completed.

Start button not responding. Installed new central electric. Range operating as designed. No gas leak.

Replaced handle

There is a tear in the bellow and the drain pump is draining slow with no blockages.; ordrng 1 MHW8630HW3 (Bellow) and 1 W11458345 (Pump motor)

Washer vibrating excessively (weak suspension); ordrng 1 W10780045 (Suspension)

"Has code F24 lid lock failure. Callled techline, file # 14821522 did some checks with techline , bad board.Ordering control board.; ordrng 1 WH22X37297 (Control board)"

Found agitator stripped ordering agitator assembly ; ordrng 1 WH43X34257 (Agitator base) and 1 WH43X31240 (Agitator auger) and 1 WH02X24374 (Screw)

Found bearing out on gearcase ordering gearcase and splutch; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splucth)

Found wire burnt off ordering wiring harness also found timer failed will use when I return and have all parts; ordrng 1 W10704067 (Harness)

Found relays on control board not activating also found igniter not glowing cx will discuss them call in; ordrng 1 WPW10324262 (Igniter)

Cx stated timer stops between cool down and wrinkle shield and timer just clicks Tested unit on timed dryer unit dose dry Tested timer on cx statement found timer dose get stuck in between cool down and wrinkle shield and just clicks doesnt move odering new timer ; ordrng 1 WPW10185981 (Timer)

Unit has grounding issue and will need new name igniter to complete repair.; ordrng 1 W11355922 (Bake electrode)

Reordering glass shelf it came defective- look at pictures- ; ordrng 1 W11243759 (Glass shelf)

"Need work- found error code f7e5 Clucth failure f9e2 stator is over heating- grinding nosie coming clutch/slider- panel is glitching and flickering, clicking nosie coming from latch- ordering parts for unit. ; ordrng 1 W10754448 (Clucth) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W11025446 (Panel cntrl) and 1 W10734521 (Slider)"

"Customer states the unit stopped cooling at some point. She had noticed that she was not hearing the normal sounds. Freezer items had thawed but the lights were still on. Currently the unit is cooling, things have refrozen and the I is harvesting. The sealed system, fans and other accessories seem to be working. The defrost timer is NLA. Replacing control.; ordrng 1 WP2198202 (Control)"

"Door motor gears stripped, ordering motor and interlock assembly. ; ordrng 1 W11493414 (Interlock)"

Tech was assigned as a helper;

The lower harness is broken in 2 places and will not allow the unit to drain.; ordrng 1 W11643701 (Lower harness)

"Ran diagnostic cycle, added rinse aid to unit, ordered vent assy, gasket & deflector for unit, ; ordrng 1 W11682810 (Vent assy w/fan) and 1 W11545539 (Vent gasket) and 1 W11613487 (Vent Defector)"

Cx complaint. Not spinning. Upon arrival. Ran diagnostics. Found lid lock not lining up properly with lid lock strike. Adjustment to lock mechanism. Popped lid out. Checked components out okay. Capacitor I have was faulty faulty. Ordered . ; ordrng 1 W11395618 (50 capacitor)

"Wire in harness to freezer door is torn and power cord damaged, and freezer door detatched keeping it from holding food,ordered freezer door,power cord and freezer drawer.; ordrng 1 W11566705 (Freezer door) and 1 WPW10322649 (Freezer drawer) and 1 W11700341 (Power cord)"

Cx states that unit is not cooling After running diagnostic test find that ice buildup in freezer airflow is clogged Ordering thermistor Cx is going to defrost the unit prior next visit ; ordrng 1 W11466252 (Thermistor)

Water dispensing very slowly due to stuck valve. Will need to replace.; ordrng 1 5304525994 (Valve)

"Replaced led module,repositioned bail arm, and ordered front right wheel,Icemaker now working and led module no longer flickering,returning to replace shattered wheel.; ordrng 1 WPW10515762 (Roller assembly)"

Need work- found ice maker fill cup to be frozen over with hard ice causing water to over fill- possible faulty filter head or inlet valve- will use part on next visit ; schdld next appmnt for 11/16 SAT !

Installed new parts. Still now functioning. No water from valve. Ordering both valves. ; ordrng 1 WR57X10098 (Dual valve) and 1 WR57X27487 (Valve)

Customer still having issues with oven. Not reaching Temp. Ran through a cycle and unit is heating but not up to what user interface is reading. Ran diagnostics checked probe and probe is not responding with heat from hand. Will replace temperature probe and have thermostat incase needed; ordrng 1 WP4449751 (Thermostat) and 1 W10859573 (Probe)

"F9E2 drain motor electrical problem F8E4 overfill/float switch open Unit had water at the bottom, vent and main board should be replaced. ; ordrng 1 W11649995 (Vent) and 1 W11672225 (Main board) and 1 W11545764 (Flow switch)"

Unit does not spin at all. Hear clutch and then hummus but no movement. Slider and tub move freely found codes f6 e3/f7 e2/ f1 e2. Ordering acu and other components to ensure unit gets repaired. Cx requesting copy of visit report.; ordrng 1 W11621180 (Acu) and 1 W11195971 (Stator) and 1 W10754448 (Shifter)

Found the wrong door was ordered. It was supposed to be the lower left door and the one that was ordered was the lower right. Ordered correct door. Availability of the door is not in stock so the office will be reaching out to the customer to reschedule. ; ordrng 1 W11733595 (Door freezer left)

Acu receiving 120 vac but led diagnostics light not coming on. Also ordering ui because I found corrosion on ui connector at ui.; ordrng 1 W11612331 (Hmi) and 1 W11491433 (Acu)

"*****VONNIE: needs autho for over the limit parts and labor numerous parts seized will have to break. Will require extra time.*******SR# 7740316826 Tricola wfcc documentation.Wont spinConfirmed..clutch and sliding drive binding.unable to remove retaking nut from transmission. Ordering basket, gearcase motor components and agitator.; ordrng 1 W11449841 (Gear case) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W10752189 (Screw) and 1 W11178227 (Basket) and 1 W11550891 (Agitator) and 1 W10752187 (Screw, agitaor)"

"Need to go back to finish jjob trim on. Trim cracked when it was being removed. Will need to replaced trim, will need the finish compressor job on return visit. Part on order follow up required. ; ordrng 1 W11222983 (Trim)"

Need work- found broken wire harness- ordering part for unit. ; ordrng 1 W11643701 (Lower harness)

"Arrived, knocked, called and left VM, Gabriel called them and left VM. Waited and extra 10 minutes to no vail.; saved tckt"

"Unit will not unlock lid and was shaking excessive before that. I found that the suspension rods had failed and this caused the basket to bounce during operation. The bouncing basket hit the latch and broke the latch, outer tub and tub ring. Due to new tub being needed the seal on the gearcase will also need to be done to prevent leaking. Ordering latch, tub ring, outer tub, gearcase, belt, and cam. Will use suspension, hub, and agitator on return. Needs autho. Please try for additional labor due to outer tub replacement. Allow 2hrs. ; rqstng P&A on 1 W11307244 (latch) and 1 W10849477 (ring-tub) and 1 W11219115 (Outer tub) and 1 W11454734 (Transmission) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"

Found the heater is not operating. There is a f4e2 error code. The error means the heater is unplugged open or its the heater relay. The heater checked ok at 23 ohms. Ordering control for that and there is a f10 e2. Vent motor electrical problem. The main control is on back order. So the office will be reaching out to the customer to reschedule. ; ordrng 1 W11683135 (Control electric) and 1 W11649995 (Vent assembly)

Different issue. Broken wires at solenoids unable to repair. Will need wire harness. W10911846 part on order follow up required. ; ordrng 1 W10911846 (Wire harness)

Unit was disconnected from gas by gas co. Per customer she couldnt turn off LR surface valve. Called fire dept. then called gas company. LR surface valve is not shutting off. 2 count job. Allow 1 1/2 hours.; ordrng 1 W11620109 (Valve-LR)

Not home. Dispatch verified. 2 count job. Allow 1 1/2 hours.; O-emld tckt

Cycled unit and found new issue lid lock has failed. Ordering parts for repair ; ordrng 1 W11513248 (Lid lock)

"Control not responding, needs controls; ordrng 1 WPW10418368 (Display control) and 1 W10473198 (Main control)"

"Customer is complaining that the unit will not heat. Upon diagnosis I found the igniter to turn on and glow but nothing actually heats. I replaced the timer ,wire, harness and flame sensor.unit still doesnt work. Order and gas valve assembly now.; ordrng 1 WE11X35317 (Gas valve)"

Found the cooling fan running but making a weird noise and its not rotating properly. Will order new fan motor for that. The front right burner cap was misaligned and was the reason for the burner issue. That is now resolved. Ordering fan. ; ordrng 1 W11107275 (Fan blower)

Cycled unit and found bad drain pump quoted customer 419.83 for full repair customer agreed. Ordering part. ; ordrng 1 WD26X25104 (Pump)

"As there are no errors in diagnostics, and unit is draining fine manually, I am recommending to replace the controller again and turbidity sensor. Note, consumer is OK with Saturdays appointment, especially on the afternoon hours.; ordrng 1 W11677714 (Controller) and 1 W11226898 (Turbidity sensor)"