Local Reviews
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Chase F.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Found RC with temp issues. Found bad damper door stuck closed not allowing for proper air flow into RC. Installed new diffuser. Tested and diffuser door now opening and closing properly. All ops testing normal time of repair. Job complete.
Isidore A.
FREEZER WHIRLPOOL WSZ57L18DM03 "Door liner coming apart top of door W10746792, part ordered; ordrng 1 W10746792 (dor-fmd)"
Timothy J.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Recovered gas from system. Replaced the dryer and refrigerant valve. Vacuumed system and Filled the sealed system with 5.5oz of R-134a.
Rod H.
DRYER MAYTAG MGDC465HW0 No heatConfirmed thermal fuse open and replaced; used 1 WP3392519 (THERMAL FUSE) from stock
Antonio D.
REFRIGERATOR KITCHENAID KRFF507EWH00 Replaced ice maker and adapter. Under testing. ; schdld next appmnt for 6/2 TUE 8-10
Antonio D.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Ice container is broken. Ordered part to ship to client.; ordrng 1 W11097357 (ice-contnr)
Andy H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Not draining, found loose harness to pump reconnect and tested unit working properly"
Antonio D.
DISHWASHER WHIRLPOOL WDT780SAEM1 "Motor won,t start. Diagnostics shows error f7e1. Checked water and heater connections. Ordered motor, latch and control.; ordrng 1 W10605057 (pump&motor) and 1 W10653840 (latch) and 1 W10851343 (cntrl-elec)"
Andy H.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Filter door not closing, replaced door latch and tested unit working properly"
Erick S.
WASHER AMANA NTW4516FW3 Cycled unit and found unit with overload error code. Cycle through Diagnostics and it passed all tests for no failures. Inform customer noise is coming due to overloaded. Called whirlpool and spoke with Gene. Documented findings. Please do not send us back out for this call. Customer is aware and Whirlpool about it being overloaded
Erick S.
HOOD WHIRLPOOL UVL5430JSS Cannot provide service. Unit has not been removed from wall.. Per maintenance manager spoke with Urners and Urners Will be replacing range hood because they have to drop it down anyways. Job complete
Rod H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Ref#7727927140 per RobertReplaced ui as this is normally the issue with symptoms given. Had to call tech line at wfcc said order a main board and replace the ui.Further trouble shooting revealed that main control also needs replacing.Consumer declined to have any further action taken and will return to sears outlet.
Raymond H.
REFRIGERATOR KITCHENAID KRSC503ESS01 Part not in.; schdld next appmnt for 5/28 THU 8-9
Rod H.
WASHER WHIRLPOOL WTW5000DW1 Water leaks under machine.Found drain plugged .....needs plumber to assess repairs needed and repair machines as not the issue.
Rod H.
WASHER WHIRLPOOL MLE2000AYW Does not ring out clothesConfirmed Input drive pulley rubs on back of tub indicating that support shaft is worn and by observation found egg shape circular revolutions when in tumbling. Bearing noisy with a substantial load.Parts to repair product are not manufactured any longerPaid trip/diagnostic fee 115.00 C/C 3200913440
Steven W.
COMPACTOR KITCHENAID KTTS505ESS0 Replaced container assembly. Container tilts to right side. Found frame is bent( non- serviceable part ). Called tech line. SR # 7727923175. Per tech line customer needs to call Whirlpool customer service. Drawer is sliding in/ out. Complete.
Steven W.
DRYER - GAS WHIRLPOOL WGD72HEDW0 Ran diagnostics. No error codes found. Found door not closing. Found inner door panel sagging. Realigned inner door/ hinge. Door is opening and closing properly at this time. Instructed customer to have foil duct replaced with aluminum duct with elbow. Complete.
Chase F.
OVEN WHIRLPOOL WOS72EC0HS01 Will need new display console. Ordering part for repair. ; ordrng 1 W11428583 (CONSOLE WITH DISPLAY)
Steven W.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced RC ice maker. Ran diagnostics. No error codes found. Harvesting and filling properly at this time. FC ice maker is harvesting and filling properly at this time.Instructed customer to allow 2- 3 days for ice. Unit is cooling properly at this time. Complete.
Steven W.
WASHER WHIRLPOOL WTW8500DC5 "Replaced water inlet valve. Ran diagnostics. Had f8e1,f0e4 error codes. Cleared error codes. Ran quick test cycle, load size calibration. Fills, agitates, drains, rinses,dispenses, and spins properly. Instructed customer drain pipe can’t be sealed to pipe. Complete."
Andy H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Not dispensing water ,found wire harness on lower hinge broken. Needs a door ; ordrng 1 LW11089011 (dor-fip)"
Andy H.
WASHER WHIRLPOOL WFW6620HW0 "Needs pump, filter ; ordrng 1 W11316609 (pump-water) and 1 W11316771 (filter)"
Andy H.
DISHWASHER JENN-AIR JDB8700AWS0 Needs control ; ordrng 1 W10473197 (cntrl-elec) and 1 WPW10418327 (panel-cntl)
Aaron B.
DRYER MAYTAG MGD6630HC0 "Replaced the motor asm and base asm installed seal kit , reassembled, tested operations ok now at this time"
Tyler F.
RANGE WHIRLPOOL WEG750H0HZ0 Removed and replaced igniter and harness. Still no spark on bake. Removed and replaced main control and spark module. All works good at this time.
Andy H.
REFRIGERATOR WHIRLPOOL MSD2655HES Needs damper ; ordrng 1 WP12571701 (control- d)
Tyler F.
WASHER WHIRLPOOL WFW5620HW0 Customer stated the unit shakes and is loud in the spin cycle. Found error codes for off balance load and suds. Cycle tested unit found srter on top is causing vibration. Fixed and showed custiner how to load unit to avoid issue. All works good at this time.
Erick S.
DISHWASHER MAYTAG MDB9959SKZ0 Received incomplete consul. Just received our outer hardware need control boards built-in; ordrng 1 W11413965 (CONSOLE BLACK)
Enrique R.
WASHER AMANA NTW4516FW3 "Inspected amana washer . Agitator screw came loose , tightened the screw , retested it . All functions tested normal , no leaks ."
Frank P.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Customer stated making too much ice won’t stop making icePerformed diagnostics Found arm not connected correctly Re inserted correctly Tested PassedJob completed
Tom R.
WASHER MAYTAG MVWX655DW1 "Entered diagnostics, found no error codes. Ran diagnostic tests, Water Valves not providing enough water flow, order and replace Water Valve. Lid Lock good, Agitate good, Drain good, Spin has excessive movement in Tub, order and replace Suspension./Water Valve Cold - (W11168740)Water Valve Hot - (W11168743)Suspension - (W11130362); ordrng 1 W11130362 (suspension) and 1 W11168740 (valve) and 1 W11168743 (valve)"
Hector Z.
MICROWAVE WHIRLPOOL WMH31017HW3 "Customer is concerned of Microwave Oven intermittently doesn’t work properly. I checked the unit and basically I don’t see any thing wrong with this unit. I contacted the Tech Line (SR#7727928159) and we performed a heating test using a cup of water that was initial at 65*F and placed in the Microwave and heated at 100% of the power for two minutes getting a final water temperature of 165*F (90*F increase) what is more then good, this test was done two more times.The Tech Line start to associate the problem to the customer, possible not operative unit correctly.Also I contacted the Trade Partner (SR#7727337741) and they are following the Tech Line recommendations."
Tom R.
DRYER WHIRLPOOL WGD4815EW2 "Found unit Tub moving excessively, order and replace Support Wheels in Dryer Repair Kit. Found Door Gasket tearing, order and replace Gasket and order Adhesive./Dryer Repair Kit - (4392065)Door Gasket - (W10861521)Adhesive - (WP279368)/NOTE - PART OUT OF STOCK, RESCHEDULE CUSTOMER ON PART AND TIME AVAILABILITY; ordrng 1 4392065 (dryer repair kit) and 1 W10861521 (seal-door) and 1 WP279368 (adhesive)"
Joe M.
DRYER WHIRLPOOL MGDB765FW0 Unit is wanting to open constantly. Found unit is wanting to open do to hinges being bent inward. Bent hinders back out and unit began to function as designed. Job complete.
Joe M.
M/W OTR WHIRLPOOL WML75011HZ0 Sr 7727923367 . Contacted Techline and Techline has deemed the appliance unrepairable. Customer will be contacted by whirlpool in three to five businesses days
Aaron B.
FREEZER WHIRLPOOL WSZ57L18DM03 "Freezer door was damaged has 2 dents in it , reordered again 3 rd door ordered ; ordrng 1 W10746792 (dor-fmd)"
Joe M.
WASHER WHIRLPOOL MAH6500AWW Replaced door and got gasket back on unit. Job complete.
Joe M.
DISHWASHER KITCHENAID KDTM384ESS3 Replaced sump assembly due to the first one I replaced being defective. Tested unit. Unit is functioning as designed. Job complete.
Joe M.
RANGE JENN-AIR JGRP436HL00 Replaced console and tested unit. WiFi is now connecting to unit. Job complete.
Enrique R.
DRYER WHIRLPOOL WGD49STBW2 "Dryer heating intermittently . I called techline , spoke with Bruce sr#7727920925 , found defective burner assembly .; ordrng 1 W10823508 (burner-gas)"
Enrique R.
WASHER MAYTAG MVWB765FW3 "Installed gearcase , rotor and agitator . Received gearcase without the slider assembly . ; ordrng 1 W10734521 (slider)"
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Found defective thermistor.need phone payment.
Jonathan B.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Found loose connection to control. Fixed connection. Tested unit and is working properly
Jonathan B.
WASHER WHIRLPOOL WTW8500DC6 Found loose connection to pump. Fixed connection. Tested unit and is working properly.
Enrique R.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Whirlpool refrigerator not powering on . Control receiving voltage ( shorted control ) .; ordrng 1 W10869714 (contrl-box)
Dane K.
DISHWASHER WHIRLPOOL WDF520PADM7 Removed and replaced motor and tested unit. Unit functions normal now
Patrick C.
WASHER WHIRPOOL WTW8500DW5 Gear case missing slider ; schdld next appmnt for 5/28 THU 10-12
Jonathan C.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed user interface tested working to spec at this time
Jonathan C.
FREEZER WHIRLPOOL WRX986SIHZ00 Installed compressor and dryer and solenoid and valve vaccumed to 500 microns let it to 680 microns at 20 mins charged system tested working to spec at this time
Frank P.
WASHER WHIRLPOOL WFW560CHW0 Customer stated washer shows Loc codeNo other codesPerformed diagnostics Installed partsStill does the same thing to order UI panel it’s defective and a latch; ordrng 1 W11316250 (latch) and 1 W11325580 (cntrl-elec)
Jonathan C.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed panel console and adjuster tested working to spec at this time
Frank P.
RANGE WHIRLPOOL WFG505M0BW2 Customer stated oven damage upon arrival Performed diagnostics Doors completely damage shattered glass every where I need outer glass door Already ordered; ordrng 1 W11176456 (glass-door)
Cruz B.
DRYER WHIRLPOOL WED4950HW0 "Fixed for fcc- found unit grinding during any cycles, removed front panel and drum and found belt, rollers, tension pulley, I then installed new one from SP (4392065) dryer repair kit, reassemble drum and front panel tested unit in a high heat cycle it heated fine, runs quiet; used 1 4392065 (DRYER REPAIR KIT) from stock"
Frank P.
WASHER WHIRLPOOL WFW560CHW0 Customer stated washer shows Loc codeNo other codesPerformed diagnostics Installed partsStill does the same thing , to order UI panel it’s defective and a latch; ordrng 1 W11316250 (latch) and 1 W11325580 (cntrl-elec)
Cruz B.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Fixed for fcc- cx claims ice maker is not working producing any ice, found ice maker wire harness not seated properly, I then reseated connector and cycled ice maker it cycled, water filled mold, allow 24 hrs for ice production, cx ok repair."
Frank P.
WASHER MAYTAG MHW6630HW0 Cx Wants to reschedule for Saturday .
Hector Z.
RANGE WHIRLPOOL WFG320M0BS3 "Customer is concerned of Bake/Broil cycles not working. I checked the unit and I found the main control not supplying voltage, also worn out Oven Igniter. Ordered both and rescheduled.; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)"
Cruz B.
DRYER WHIRLPOOL WED4815EW1 "Fixed for fcc- found unit grinding and thumping when unit is in a cycle, found removed front panel and drum and found belt, rollers, tension pulley to bad, I then installed new ones from SP(4392065) reassembled drum and front panel tested unit in a high heat cycle it heated fine, runs quiet, unit is working as designed. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
Hector Z.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer is concerned of ice in the ice bucket constantly melts and ice make doesn’t produce ice.I Catherine unit temperatures and there normal (FF 37*F/FZ 2*F). I was unable to get the unit in diagnostic due to malfunction on one of the User Interface Keys, also I noticed water sitting on the bottom of the Pantry User Interface housing as well signs of rust in the Ice Maker tray. I contacted the Tech Line (SR#7727922851) and he recommended to replace the controls and the Ice Box Fan.Allow (2) counts for this repair.; ordrng 1 W10846539 (evaporator fan blade) and 1 W11226501 (heater) and 1 W11232541 (icemaker) and 1 W11330971 (USER INTERFACE) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Hector Z.
MICROWAVE WHIRLPOOL KMBS104ESS03 "Customer is concerned of Microwave completely dead. I checked the unit and I found an open Fuse, replaced fuse (W11188752), when I plugged the unit back on there was a short on the Appliance Manager. Ordered Appliance Manager, Fuse, and Main Harness.; ordrng 1 W10891908 (cntrl-elec) and 1 W11188752 (fuse) and 1 W11356983 (MAIN HARNESS )"
William L.
REFIRGERATOR KITCHENAID KRFC704FBS00 "Found defrost drain plugged & leaking small mount of water, removed defrost drain tube & cleared clogged, reinstall defrost drain tube."
Antonio D.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Replaced wire harness and control. Checked ok.
Tyler F.
WASHER MAYTAG MVWC555DW0 Customer stated that the unit is not washing. Found stripped wash plate. Removed and replaced wash plate. Tested all works good at this time.
Erick S.
DISHWASHER KITCHEN AID KDTE204ESS4 Cycled unit and found control board failing new control board is incorrect need to re-order correct control board. Already installed new heater.; ordrng 1 W10909703 (cntrl-elec)
Enrique R.
REFRIGERATOR KITCHEN AID KRFF707ESS01 Installed ice maker and evaporator fan blade . All functions tested normal at time of service .
Enrique R.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Installed central electric and UI kit . all functions tested normal , No leaks ."
Juan G.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Replaced drain tube and freezer led light assembly. Checked ops, unit is working fine."
Isidore A.
REFRIGERATOR WHIRLPOOL WRT519SZDW02 Removed top shelf old holder and installed holder. Reinstalled top shelf and install bin. Refrigerator working as designed.
Isidore A.
REFRIGERATOR JENN-AIR JS48NXFXDE01 Removed freezer top right center led module and installed new led module.All remaining freezer lights came back on as well as upper left refrigerator led.Refrigerator / freezer lights working at this time.
Jim S.
RANGE WHIRLPOOL WEE745H0FS2 Repaired open black wire to the control board
Jim S.
DRYER MAYTAG MGDB835DW4 Replaced door catch. Unit tested ok
Cruz B.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Needs more work - sealing problems- found op freezer door not sealing properly due to door being wrapped from normal wear. Ordering part for unit. PSP item. ; ordrng 1 LW10573340 (dor-fip)
Jim S.
M/W OTR WHIRLPOOL WMH31017HZ Replaced high side. Unit tested ok
Cruz B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found freezer led light not working causing lighting issue in refrigerator compartment, unit is cooling and producing ice as well. ; ordrng 1 W10695459 (module) and 1 W11239944 (module)"
Jim S.
RANGE KITCHENAID KFGD500ESS04 Replaced control board and user interface
William L.
RESIDENTIAL REFR WHIRLPOOL KBSN608ESS01 "Found top freezer led out, ordered led led module & condenser for unit.; ordrng 1 W10908166 (module) and 1 W11127829 (motor-cond)"
Jonathan C.
WASHER MAYTAG MVWC565FW1 Found control not responding to tests replaced tested found driN pump bad also replaced tested working to spec at this time ; used 1 W10876600 (PUMP-WATER) from stock
William L.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Found light module out in freezer, ordered light module for unit.; ordrng 1 W10695459 (module)"
Tyler F.
REFRIGERATOR WHIRLPOOL KSSC48QMS01 "Customer stated that the unit is turning on and off. Flund failed relay on control board. Customer also stated ice maker stopped. Ordering ice maker and control board kit not in stock needs to be transferred. ; rqstng P&A on 1 WP-W10818296 (Cntrl elec), ordrng 1 WP-WPW10277448 (Ice maker)"
Tyler F.
REFRIGERATOR KITCHENAID KRSC503ESS01 Customer stated that the refer has frosted again. Ordering interface control and thermistor not all in stock.; ordrng 1 WP-W11340158 (Cntrl elec) and 1 WP-W10316760 (Thermistor) and 1 WP-W11098695 (Cover fan)
William L.
DRYER MAYTAG MED5630HW0 "Found no codes, Unit stcked,not accessible , ducting too short to pull out, customer unstacking unit, disasemmabled unit , checked all connections, unit turns off after running 20 seconds, ordered console , man control, moisture sensor kit. Unstacked at return to job.; ordrng 1 W10906551 (moisture sensor kit) and 1 W11310057 (console) and 1 W11316370 (cntrl-elec)"
Isidore A.
DISHWASHER KITCHENAID KUDS03FTPA2 "Found door links 8194001 weak door falling , part ordered; ordrng 1 8194001 (mount,door balance)"
Kenneth M.
WASHER WHIRLPOOL MVWB835DC4 Broken lid. Not closing lroperly. Replaced lid and tested jnit. Unit is now working properly.
Darren A.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Installed ice container, checked out good."
Kenneth M.
WASHER WHIRLPOOL WTW5000DW3 Unit bouncy around walking and making all kidns of noise. Missing suspension cups. Replaced suspension. Leveled unit. Tested. Unitnis workkng properly. Customer approrve functions
Jim S.
RANGE KITCHENAID KSGB900ESS3 Unit stopped sparking before arrival. Possible moisture. Left front burner won’t always ignite.; ordrng 1 W10432498 (cap-burner) and 1 W10495853 (burnr-head)
Lance V.
WASHER WHIRLPOOL WFW5620HW0 "Fixed- replaced faulty display control. Ran and tested ok, unit now fully operational"
Lance V.
MICROWAVE KITCHENAID KBHS109SSS06 "Fixed- removed microwave from oven, replaced motor turn. Ran and tested, unit is now working as designed, and is not making any abnormal noises. Customer approves. "
Danny G.
RANGE MAYTAG MGR8800FZ0 Convection fan is not working Found loose connection at convection fan Pulled unit out and reconnect harness Reinstall unit no floor or cabinet damage Test unit and fan is working after pre heat cycle is completed Unit is working properly
Jim S.
FREEZER KITCHENAID KRFF507HPS00 The lower basket was not installed properly from the factory. Installed basket properly. Unit tested ok
Danny G.
OVEN WHIRLPOOL WFE515S0ES1 Broken door hinges Replaced door hinges Reinstall door Unit is opening and closing properly
Kenneth M.
REFIRGERATOR WHIRLPOOL WRX735SDHV00 Customer door liner collapased. Not sealing properly at the bottom allowing air moisture to leak in. Ordering new door. ; ordrng 1 W11104489 (Door)
Kenneth M.
WASHER MAYTAG MVWC565FW1 Found unit bouncing all over the place. Found worn suspension. Tub bouncing around like a 60s caddy. Ordrring new suspension. Reschefuked custimer for thursday 5-28-20; ordrng 1 W11130362 (Suspension)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 E5 ice maker error. Has ice in mold. Ordering ice box fan and ice maker. Reacheduled custimer for friday 5-27-20; ordrng 1 W11294907 (Icemaker) and 1 W10846539 (Fan)
Kenneth M.
OVEN WHIRLPOOL WFG515S0ES1 Installed control and module. Tested unit. Unit is now working properly. Customer approves function.
William L.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Found drain backed up from debris in drain hose at garbage dissposal, cleared black drain , unit drain better, not over flowing airgap, instructed cx to have drain hose replaced with a better fitting hose. Hose is crimped at 90 degree bend to disposal."
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Ice maker leaking. Fiund unitnwitj ripped gaskrt. Ordering ice maker. Will replace gasket on return visit. ; ordrng 1 W10884390 (Icemaker)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Door not sealing. Fridge door closer not properly installed. Installed and went to relieve door. Broken leveler. Ordering new. Heated gasket. Unit sealed. Reacheduked customer for wedneaday 6-3-20 ; ordrng 1 WPW10304660 (Leveler) and 1 2152958 (Screw)
Randy C.
MICOWAVE JENN-AIR JMW2427DS01 Removed and replaced panel consol. Now working as designed no more parts needed. Job complete.
Darren A.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Evaporator thermistor reads 8700 ohms at board frosted over, ordered control.; ordrng 1 W11449482 (ACU)"
Jaime G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Found hinges off place, reinstalled and secure them. Dishwasher tested ok"
Jaime G.
DRYER AMANA NGD4655EW2 Found debris stuck door and it’s heat retainer gasket Phelps. Dryer ok
Jaime G.
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Found a screw from the freezers rails sticking out (left hand side) not letting door close all the way. Had screws reinstalled Door ok
Jaime G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed the new water valve. Water it’s being now dispensed
Jaime G.
OVEN WHIRLPOOL WOS51EC0HW01 "Installed the user interface panel. Oven okALSO, WORKED ON MICROWAVES DOOR"
William L.
REFRIGERATOR KITCHENAID KBSD606ESS01 "Found water line from wall leaking, ordered water line for unit, called vonnie need autho to get paid, built in pull needed. This waterline is an accessory to install.; ordrng 1 W10505928RP (hose)"
Jaime G.
RANGE WHIRLPOOL KGSS907SSS01 Found a broken wire on back of the unit. Reworked it range ok
Danny G.
REFRIGERATOR WHIRLPOOL KRFC704FSS Unit is making noises Client stated that unit was repaired by a 3rd party company and they had replaced the company evapI check unit and ran the cooling test and the unit is making normal Noises and coolingUnit is working and cooling properly
Irvin F.
DRYER WHIRLPOOL WED5000DW2 Cx says the dryer is not operating. Checked power supply found issue. The L1- NEUT=240v. The L2-NEUT 120 L1-L2=120. The outlet is bad need to replace or repair. Checked all dryer components all check good. All ops normal.
Jaime G.
REFRIGERATOR MAYTAG MFI2569YEM0 Found temperature settings too high so I lowered down settings time will tell
Darren A.
REFRIGERATOR WHIRLPOOL KSRB25FRBX00 "Replaced faulty condenser fan motor, unit checks out okay."
Kenneth M.
WASHER WHIRLPOOL WFW92HEFW0 Installed actuator harness and ACU. Tested unit. Unit is bow working properly. Customer approves functions
Leon M.
RANGE KITCHENAID KGRS505XWH04 Replaced all selected parts.Cx states that unit has a gas leak.Cx has a gas leak from top burners gas valve; ordrng 1 9758382 (valve-soln) and 1 WPW10273139 (holder-orf) and 1 WPW10273141 (holder-orf)
Joe M.
DRYER MAYTAG MGDC465HW0 Units catch was to tight. Loosened catch and unit began to open and close correctly. Job complete.
Patrick C.
OVEN KITCHENAID KMBP100ESS03 Needs new inverter. Broken in the box ; schdld next appmnt for 5/29 FRI !
William L.
REFRIGERATOR KITCHENAID KBFN502ESS02 "Door hinge have play in the closer, ordered hinge parts needed for repair.; ordrng 2 WP2266880 (bushing)s and 1 WP2307857 (extension) and 1 WPW10121046 (etension) and 2 WPW10485980 (hinge-door)s"
Randy C.
WASHER WHIRLPOOL MVWP575GW0 Loud noise. Found bad gearcase and agitator agitator not attaching correctly and needs replaced for proper machine function also leaking from dispenser area . ; ordrng 1 W10715784 (retainer) and 1 W10715787 (coupling) and 1 W11131260 (gearcase) and 1 W11158175 (cam-agit) and 1 W11160642 (dispenser) and 1 W11418231 (AGITATOR ) and 1 WP3946996 (auger-agit)
Randy C.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Found latch not working set up for the 2nd. Needs new latch. ; ordrng 1 WPW10653840 (door latch)
Aaron B.
WASHER MAYTAG MVWX655DW1 "Concerned unit not shifting in the rinse cycle and shuts off full of water , found the shift actuator not working and cam assembly was rough tight and not shifting right replace the cam assembly and actuator tested operations unit is working now as designed; used 1 W10721967 (CAM ASM), and 1 W10913953 (ACTUATOR) from stock"
Aaron B.
REFRIGERATOR WHIRLPOOL G2IXEFMWB01 "Replaced the defrost board and defrost thermostat harness tested ok at this time , unit was defrosted , allow 24 hrs to cool correctly"
Michael M.
OVEN WHIRLPOOL WFG770H0FZ0 Removed floor pan and replaced bake ignitor WPW10324262 Retested bake cycle and now have prompt ignition. All ops are as designed job complete
Michael M.
ICEMAKER WHIRLPOOL WRF555SDFZ08 Installed new ice maker WPW10300024 and new ice bin W11185686Rebooted unit and ice maker harvested and filled as designed. Advised cx wait 24 hours for ice productions. Job complete
Michael M.
RANGE WHIRLPOOL WFG770H0FZ0 Cx states RF burner sometimes doesn’t ignite. Installed new RF burner head WPW10515455Retested and now have prompt ignition as designed job complete
Jaime G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Parts were ordered back on April, and it appears as parts never came. I’m reordering them; ordrng 1 W11214887 (cntrl-elec) and 1 W11423781 (SEPARATOR) and 1 W11423782 (SEPARATOR)"
Michael M.
DRYER WHIRLPOOL CGM2743BQ0 Installed front panel W10242810 and screws WP487240Unit now ops as designed.Job complete
Frank P.
WASHER WHIRLPOOL WTW5000DW2 Customer stated leaks wand clicking noise and sometimes Unit turns on/off Performed Found control boardDrain pumpAgitator defective Installed PartsTested No leaks from bottomIt leaks from drain pipe pictures are takenNeeds to call plumber too snake itJob completed
Antonio D.
WASHER AMANA NTW4605EW0 "Replaced motor, harness, control and seal. Tested unit. Working ok."
Hector Z.
WASHER WHIRLPOOL WTW8040DW2 "Customer is concerned of washer not finishing the cycle. I set the unit in diagnostic and there was a F9E2 code (Pump drive system problem), also a worn out Bearing and control having difficulty to the control accepting commands. ; ordrng 1 W10734521 (slider) and 1 W10752187 (screw) and 1 W10775188 (washplate) and 1 W10811956 (drum assy) and 1 W10812421 (elec.control board) and 1 W10909670 (nut-spaner) and 1 WP353244 (pressure switch hose)"
Kevin M.
DISHWASHER WHIRLPOOL WDF310PAAS5 unit not dissolving soap and not heating. I tested unit and found wash pump motor not coming on. Voltage to wash pump motor. Failed wash pump. Customer declined repair at this time.
Darren A.
REFRIGERATOR KITCHENAID KRFC704FBS01 "Pressurized to 200, bubble leak tested.Drier leaks between line stubs, ordered drier.; ordrng 1 W11109499 (drier-tube)"
Cesar H.
WASHER WHIRLPOOL WFW85HEFC1 Failed water level switch rerouted for switch ; ordrng 1 WPW10448876 (switch-wl)
Juan G.
WASHER MAYTAG MVWB765FC3 "Replaced lid assembly. Checked ops, unit’s lid is working as it is intended."
Juan G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Replaced left roller assembly. Leveled unit, checked ops, unit’s condenser is no longer emitting any sounds."
Lance V.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Needs work- found faulty ice maker. Not cycling during direct cycle and motor stopping. We will need to replace ice maker assembly and re route with parts; ordrng 2 4317943 (icemaker only)s
Juan G.
COOKTOP KITCHENAID KCED600GBL01 "Replaced glass cooktop assembly. Glass fits as it should. Checked ops, unit is working fine."
Juan G.
DRYER WHIRLPOOL WGD7500GW0 Replaced motor pulley and belt. Checked ops. unit is working fine.
Juan G.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Customer concern ice formed on freezer ceiling (had cleaned, no ice on arrival) also that unit is freezing in fresh food compartment.Customer is blocking air vents in fresh food compartment. Storing items on top of the unit. (Outside) On arrival a bag of bread was not allowing freezer door gasket from closing properly. Pointed that to the customer, they said it was just right now.Explained to customer whenever a bag or anything else gets between the cabinet, and the door gasket, it allows warm air in, that leads to condensation which turns into ice.Advised them not to store items on top that would prevent gasket from making a good seal around. Pointed to them the air vents in the fresh food compartment. Advised them not to block the vents or air ways. Not to push items all the way against the rear wall."
Michael M.
WASHER MAYTAG MVW6230HW0 Cx states unit is not washing properly.F8E1-Ran manual cold and valve seeps rusty color water.Ran manual hot and have flow but very rusty brown water came out. Needs water valve W11396714Parts are psp office to reach call when parts are available; ordrng 1 W11396714 (WATER VALVE)
John B.
DRYER WHIRLPOOL WHD3090GW0 "The dryer would not always start, it would run for a while and then shut down. And flash the display. Replace the main control in the user interface control. The dryer tested good"
Michael M.
REFRIGERATOR KITCHENAID KRSC500ESS00 Cx states unit ice build up inside rc againThermistors pass service test. All fans are blowing as designed.Defrost bi metal is closed.Can enter forced defrostThermistor is within range at control board.Faulty UI board not engaging defrost. Job complete.
John B.
DISHWASHER WHIRLPOOL WDF520PADW7 "See office notes. Noisy drain pump. Replace the drain pump, also secured the wire nuts to the main power supply at the junction box for the dishwasher. The dishwasher tested good."
Raymond H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Upon arrival cx states unit not cooling in rc. Found damper stuck shut. Replaced diffuser and tested, unit functions as designed."
Jonathan C.
REFRIGERATOR KITCHENAID WRV986FDEM01 Found door gasket bad replaced also found deli draw control full of water and wires broken needs door and and control; ordrng 1 W10677119 (cntrl-elec) and 1 W10733259 (dor-fip ss)
Raymond H.
RANGE KITCHENAID KGST307GBS0 Upon arrival cx states unit was heating by itself. Unit was unplugged on arrival. Tech plugged unit in and keypad unresponsive. Keypad then went to broil and start. Keypad has stuck key failure. Contacted tech line. Ed SR 7727925404 replacement of keypad required. Console and touch pad NLA. Disconnected J1 and touchpad ribbon from control. Cooktop operational. Neutral from relays removed. Documented with Safety 7727910247.
Lance V.
WASHER WHIRLPOOL WTW7500GC0 F5e2-Needs work found faulty lid lock as well as control board. Unit not locking at start of wash and shutting down for safety.we will need to re route with parts; ordrng 1 W10810403 (lid lock assy) and 1 W11130238 (cntrl-elec)
Raymond H.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Upon arrival cx states unit not drying. Unit has no rinse aid, unit is also ran maybe 1 time a week. Tested heater, and heater operational. Ran unit through calibration. Instructed cx on proper use and care. Unit functions as designed."
Aaron B.
DRYER AMANA NGD4655EW2 "Unit timer was busted shaft could not test unit , replaced timer and knob , tested unit motor is bad the safeties click like it’s going to heat but the motor is just dead ordered parts ; 1 279827 (motor!dryer) and 1 WP694089 (wheel)"
Leon M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced all selected parts.After running diagnostic check unit working properly as designed
Aaron B.
DISHWASHER AMANA ADB1300AFS1 "Checked the unit , filled with water but the pump and motor asm was dead , ordered part to correct the issue ; ordrng 1 W10888591 (pump and motor)"
Leon M.
WASHER WHIRLPOOL WTW5000DW1 Replaced main control board.After running diagnostic check unit working properly as designed
Leon M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced all selected parts.After running diagnostic check unit working properly as designed
Leon M.
OVEN WHIRLPOOL KEBS107SSS04 Cx states that after opening the oven door glass got shattered.Take quick picture After running diagnostic check find that Glass door is broken W10755522
Kevin M.
WASHER WHIRLPOOL WFW92HEFU0 Unit still giving f1e1 error at random. Called tech line. Sr#7727921893 they said to isolate washer on circuit. I isolated washer on circuit and still gave code. Tech line said to replace user interface. Ordering interface. ; 1 W10911026 (panel-cntl)
Danny G.
LAUNDRY WHIRLPOOL CET9100GQ0 Unit is displaying out of order f74 Replaced main control panel and harness Reinstall unit and power up Control panel turn on washer and dryer are working and cycling properly
Chase F.
REFRIGERATOR KITCHENAID KRFF305ESS00 Found frost building up in FC. Door not properly adjusted. Adjusted door. Door now closing properly.
Chase F.
DISHWASHER WHIRLPOOL KDTE334GPS "Cx unhappy with the design of the unit. Instructed cx that door is closing properly and everything is working by design. There is nothing at all wrong with this unit. Called into WPL to document findings. Spoke with Scot. Per WPL, unit is working by design do not send us back out. There is nothing we can do about this problem. Job complete. SR#7727927092"
Andy H.
WASHER WHIRLPOOL MVWX655DW2 "Not advancing, found shifter not working, replaced shifter and tested unit working properly"
Randy C.
REFRIGERATOR KITCHENAID KRFF507HPS00 Removed and replaced parts. Now working as designed advised to wait 4 to 6 hours or more for ice. Due to having doors open needs to reach correct temperatures. Job complete.
Danny G.
REFRIGERATOR KITCHEN AID KBLC36FTS08 "Unit is not making ice Found faulty spacers control,sand old style of ice maker Need to order parts and rs call ; ordrng 1 WP2307650 (valve-inlt) and 1 WPW10277450 (icemaker) and 1 WPW10290822 (divider) and 1 WPW10321131 (spacer)"
Randy C.
DISHWASHER KITCHEN AID KDFE204ESS3 Cx concern not heating found error codes. 64 error codes. Float switch open . 71 error codes. For heating relay shut off water problem. Cx must correct this issue. Run hot water before hand. Cx okayed and aware. Reset relay and control now working and heating up correctly ran diagnostics cleared codes and passed. Unit now working as designed job complete.
Danny G.
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Unit is not cooling Found unit running but no frost pattern This unit will require a complete sealed system This unit will also require lock ring Tools Set up with lock ring sealed system tech Client did not have receipt Charge client service call 115 Advised client if he finds pop we can credit him back 115.; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR)
Michael M.
WASHER MAYTAG MVWC565FW0 Removed drum and gearcase W11035751Had to break out old agitator W11161960 and hub W10528947Rebooted unit Cleared faults and ran auto service test. Passed all cycles as designed with no issues job complete
Raymond H.
MICROWAVE KITCHENAID KBHS109BSS00 "App ran with tech. Missing harness on control panel, new panels have not had.; ordrng 1 W10317407 (harns-wire) and 1 W10426471 (harns-wire)"
Francisco S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Removed and replaced panel.unit now checks ok.
Raymond H.
WASHER MAYTAG MVWX655DW1 Upon arrival cx states unit stops randomly. Tested and found motor overheating. .; ordrng 1 W11026785 (motor-drve)
Tom R.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Installed Control Board and Damper Door, programmed unit, ran diagnostics, check okay. No damage to unit or home from tech, job complete."
Tom R.
DISHWASHER WHIRLPOOL WDT710PAHB1 "Entered diagnostics, found no error codes. Ran diagnostic tests, all components functional. Customer instruct, informed customer of changes to Dishwashers, what to expect, and importance of Rinse Aid. No damage to unit or home from tech, job complete."
Jonathan C.
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Found jazz board not responding and thermistor not reading correctly replaced both tested working to spec
William L.
MICROWAVE WHIRLPOOL MMV4205FZ1 "Replaced interlock Assy, tested microwave functions, unit operating as designed."
Leon M.
WASHER MAYTAG MVWC565FW2 Replaced all selected parts.After running diagnostic check unit working properly as designed
Leon M.
RESIDENTIAL REFR WHIRLPOOL WRS571CIDM01 Cx states that unit is not producing ice.After running diagnostic check find that unit has a bad ice maker and water valve im hamar ; ordrng 1 W10873791 (icemaker) and 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt)
Juan G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Replaced air damper. Ran diagnostics, unit’s ops check fine."
Leon M.
OVEN JENN-AIR JJW2430DS01 Replaced console.After running diagnostic check unit working properly as designed
Lance V.
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Tech line sr#7727928106Tech line requested to replaced led modules and board again. Advised we cannot keep installing new led modules, we have exhausted all repairs after this. Tech line suggest customer to contact customer service regarding same issues.; ordrng 4 W10908166 (module)s and 1 W11368839 (LED BOARD)"
Francisco S.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Removed and replaced ffc door. Unit now checks ok
Steven W.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced FC light/ switch housing. Found ice maker arm bent. Replaced ice maker assembly ( ice maker just replaced on 04/30 ). Ice maker is harvesting and filling properly. FC door is opening and closing properly. FC switch is working properly at this time. Instructed customer to allow 2-3 days for ice. Complete.
Tyler F.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer stated that the ice maker is not working and not dispensing. When i arrived the ice maker is working but dispenser is not working. Moved guger motor and now unit is dispensing. All works good at this time.
Isidore A.
WASHER MAYTAG MVWP575GW0 "F8E6 error low water , removed and installed new water valve test washer for leaks and operation no odes or leaks found, customer washer not getting hot, verified hot wAter flow customer instruct see page 4 use and care guide washer may feel cool, deep water cycles well get high temps."
Cruz B.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Service pointer W11376817- s15330- plus x2- 7727894615- found ff compartment not cooling, found evap cover to be frozen over with hard ice, poor cooling and ice production, oow whirlpool is covering parts x2 labor- special project.; ordrng 1 W11389713 (CNTRL ELEC) and 1 W11394920 (EVAP COVER)"
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 C owner ckncerned about knocking noise. Says it sounds as someone is kicking unit. Informed customer of section of use and care that explained noises. Informed customer was unable to get noise to duplixate to please give us a call and also try to record noise.
Irvin F.
REFRIGERATOR WHIRLPOOL KSSC48QMS03 "Cx says the ice maker is not producing ice. Found the ice maker is mid cycle. Allowed to complete cycle, checked optics passed. The ice maker is not harvesting the motor is bad. ; ordrng 1 WPW10277448 (icemaker)"
Erick S.
DISHWASHER KITCHENAID KDTE254ESS2 "Tested and found door opening and closing with no faults. Doors closing just fine. Customers concern is potential moisture surrounding the left side of unit. Informed customer unit has a fan on the upper left corner. The way it is installed it is currently blocking some of the trim which is causing moisture to rise onto cabinets. This is a completely different issue. Prior service installed a drain pump did not remove unit to install pump. Unit will need to be properly installed with new brackets if customer wishes. Will need to charge new svc and labor. Job,complete"
Irvin F.
WASHER MAYTAG MVWB865GW0 Removed damaged agitator. Installed replacement part. Test for operation passed. All ops normal.
Dane K.
WASHER MAYTAG MVWX655DW1 Find arrival unit was leaking. Tipped the unit back to inspect the gear case and found oil and water coming from the gear case. Unit needs new gear case; rqstng P&A on 1 W11035751 (gearcase)
Irvin F.
OVEN WHIRLPOOL RB220PXK-1 Bake element has worn out finish. Cx says the unit will not get to temp. The element is failed. The unit is not repairable. There are no parts to replace. UNIT NEEDS TO BE REPLACED.
Irvin F.
DRYER - ELECTRIC WHIRLPOOL WED7000DW2 "Cx says clothes are wet after running full cycle. Found no heat in the unit. Thermostat failure. Replaced the component. Test, passed. All ops normal. ; used 1 WP3392519 (THERMAL FUSE) from stock"
Irvin F.
REFRIGERATOR KITCHENAID KFIS29PBMS00 The freezer section was not cooling. There was a ice ball. Put unit in test 4. Removed power. Took out cap tube cut back installed into evap coils. Vacc and charge unit. Good.
Joe M.
REFRIGERATOR JENN-AIR JS48PPDUDE01 Replaced control and tested unit. Unit is now functioning as designed. Job complete.
Patrick C.
WALL OVEN KITCHEN AID KEBS109BSS01 Removed and replaced thermal fuse and thermostat. Tested unit. All ops checked good
Juan G.
WASHER MAYTAG MVWC565FW1 "Replaced main control board. Upon calibrating unit, found lid lock assembly is broken. Lid lock also needs to be replaced.; ordrng 1 W11307244 (latch)"
Jonathan B.
WASHER MAYTAG MVWB765FW1 Replaced defective parts tested unit and is working properly
John B.
REFRIGERATOR KITCHENAID KRFF507HPS00 "See my office notes. The refrigerator had an E5 error code for the icemaker. Replace the icemaker assembly, and had to replace a dripping water valve. The refrigerator tested good after repair."
Francisco S.
WASHER WHIRLPOOL LT5100XVN0 Need blower wheel ordering blower wheel.; ordrng 1 696426 (wheel-blower)
Patrick C.
DISHWASHER WHIRLPOOL WDT720PADM Removed and replaced control. Tested unit. All ops checked good
Patrick C.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Found the unit no cool in the fridge. Air damper isn’t operating properly. Removed and replaced tested unit. All ops checked good
Erick S.
WASHER WHIRLPOOL WTW5000DW1 Found unit with stripped wash plate and hub causing failure. Both parts will need to be replaced. Will also installed.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate)
John B.
DISHWASHER WHIRLPOOL WDF130PAHB1 "The dishwasher made some noise, and it will not pump water anymore. Replace the motor and pump assembly, replaced a noisy drain pump. The dishwasher tested good after repaired"
Steven W.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Ran diagnostics. Upper RC LEDs dim and FC LED out. Found needs FC LED module. EST 362.34. Labor 139.87.; ordrng 1 W10695459 (LED MODULE)
John B.
REFRIGERATOR KITCHENAID KRFF707ESS01 The drain pan is warped. Replace the drain pan and the cover for the evaporator inside the Refrigerator section. The drain tested good after the repair.
John B.
DISHWASHER AMANA ADB1400AGS1 The water valve appears to have a crack in. Replace the water fill valve for the dishwasher. The dishwasher tested good at this time.