"Suspension has failed. Checked for error codes. F7e9(locked rotor), f7e5(shifter failure), and f2e1(Ui stuck bottom) error codes present. Erased error codes and ran service diagnostics cycle. Unit not agitating or spinning correctly. Slider is damaged. ; ordrng 1 W11130359 (Suspension) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch)"

Unit is not lighting burners on cooktop. I found failed burner assys but when I tried to remove screws they all broke off in the holders. Unit needs all 5 holders and burner heads with screws. ; rqstng P&A on 2 WPW10515455 (burnr-head)s and 2 WPW10515454 (burnr-head)s and 1 WPW10515453 (burnr-head) and 10 WP3368921 (screw-torx)s and 1 W11234417 (holder-orf) and 1 W11700304 (Orifice holder) and 1 W11700294 (Orifice holder) and 1 W10473935 (holder-orf) and 1 W10474170 (holder-orf)

"Not dispensing ice, found paddle bad; ordrng 1 WPW10346924 (Paddle)"

Found leak on internal drain hose. Very small. Ordering parts to repair; ordrng 1 W11291620 (Internal drain hose)

Refrigerator light not working. Part on order follow-up required. ; ordrng 1 W11527432 (Light assembly)

Technical Service Pointer #: W10913408- service pointer. CX IS DESCRIBING the issue associated with service pointer listed above. Gave est to CX for board replacement. PAID INFULL ON IWALLETSCHEDULE ASAP; ordrng 1 W11029844 (Main board)

Found control board failing; ordrng 1 W11393093 (Control board)

Washer stop mid cycle. In diagnostics found; f7e5-shifter fault. Quick cycle test didnt pass. Gearcase very loud and leaking. Rusty parts due to leak. NEED ALL THE PARTS ON THE LIST TO PERFORM REPAIR. 2 JOOOB COUNT. ; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11393685 (Gearcase) and 1 W10915700 (STATOR) and 1 W10902814 (Washplate) and 1 W10909670 (Nut)

Customer concerns; refrigerator doesnt stop running. Frost in evaporator. Service pointer #w11642483 rev c. To order and replace upgraded control.; ordrng 1 W11546690 (CONTRL-BOX) and 1 W11650661 (HEATER)

Ice maker heater not working ; ordrng 1 241642534 (Ice maker)

Found unit was dying out after agitation cycle. Ordering new harness and control and will install on return visit. ; ordrng 1 W11665968 (Harness) and 1 W11498797 (Control)

Leaking from gasket and hose. Parts on order follow up required. ; ordrng 1 WH01X29652 (Hose) and 1 WH05X29514 (Gasket)

Icemaker flex tray is broken. Needs to be replaced. Only issue.; ordrng 1 W10873791 (Icemaker)

Middle rack is not allowing the door to stay shut.; ordrng 1 00779033 (Middle rack) and 1 00745856 (Spray arm)

Changing out heater. S17304 special project. ; ordrng 1 W11537778 (Heater assembly)

"Unit not cooling in both fresh food and freezer compartments. Took an amp drawing checked for heat exchange unit had no heat exchange from the compressor. Also gave a .6 amp draw indicating low charge ordering all sealed system parts needed to make this repair. We need a three job count, please send Rich or Jonathan out with me on this job for training purposes. All the sealed system is covered under five year sealed system warranty still; ordrng 1 W11256565 (Evaporator) and 1 WPW10143759 (UV dye dryer) and 1 W10507884 (Compressor)"

Falls under a service rework; ordrng 1 W11537778 (Heater)

Cx has bad stepper valve and leak in lineset.ordered valve and need sealed system tech assistance to complete repair.; ordrng 1 WPW10364560 (Rkv valve)

"Replaced capacitor, no more humming from motor.Shifter is chattering, replaced pulley assembly and shifter. Ran diagnostic cycle test , passed all test and no codes. Job complete."

"Checked for codes multiple inverter codes 77, 51,44. Cleared codes changed shifter, ran diagnostic cycle test .Ran load of clothes, would not spin . Codes 8 for pressure sensor. Checked pressure sensor hose, small break in hose at connection.repaired hose , ran cycle . Finishing cycle no codes. All passed, job complete."

"Found defective defrost heater, change, defrost heater tested unit unit working as designed"

"Unit had e5 error code, replaced icemaker and tested unit and working as design"

"Replaced speed sensor and drive belt, tested all components. Washer operating as designed. No leak."

Replaced torn gasket.door now sealing and fridge working properly.

"Dishwasher not dispensing soap. Broken dispenser. Replaced the dispenser, performed calibration. Unit operating as designed. No leak."

"All pre diagnosed parts and components have been replaced, a functional test during a quick wash was successfully achieved."

Unit was making excessive noise during spin. Used preID shocks to correct issue. Ran a load of towels through spin and could not recreate issue after repair.

Upon arrival. Found Noisy compressor. Reset PCM board in the back panel. Checked out components okay. Un lvl evaporator fan noisy un able to verify noise. Operating as designed.

Broken stop on top rack. Pin on stop failed causing rack to fall off . Replaced stop all tested good

"Unit was making noise during spin cycle. Replaced dryer wheels, unit is now working properly."

upon arrival inspected unit from the unit had a sheet of ice on the lower shelf in the freezer compartment causing unit to not cool correctly and close correctly. Found a clogged drain cleared the drain also replaced the evaporator fan and harness that comes with the bimetal unit is now working as intended job complete

Replaced the water filter head it was leaking water when filter was removed. Tested after repair all ok.

Upon arrival inspected unit was not locking due to broken strike. replace strike and tested unit. Unit is now working as intended. Also did a factory calibration for the consumer job complete

Loud during use. Mostly when clothes are drying.Found loud pulley. Removed and replaced w truck stock repair kit. Tested now working as designed ; used 1 4392065 (Dryer repair kit) from stock

Cycled unit and found f8e1 low fill no fill. Checked watervalve and found water valve is clogged. Cleared blockage and retested. unit now working as designed, job completed

Unit was uninstalled upon arrival. Cx will be reinstalling. The unit was not draining despite having voltage to the pump. I replaced the pump with preID part. Unit is now draining normally.

"Upon arrival found unit with left rear burner no light up. Check the unit and found the park wire was not plugged in correctly on this spark module. Additional the door clips on the bottom for the oven compartment, wasnt correctly attached to the door glass causing the glass was popping up on the bottom portion. Adjust the wire for this module and the door clips. Retest the unit and now unit is working properly. Job complete"

Unit not dispensing ice. I tested unit and found stuck auger assy. I cleared auger and tested. All tests good.

Customer concerned with noise coming from unit when in use. I removed rotor and slider and inspected for wear. All tests good. I tightened rotor bolt to specs and tested. All tests good.

Found ice makers inlet water leaking down the panel to the evaporator when filling up. Had water inlet tube adjusted

Installed new unit. Tested new unit. New unit operation as designed.

"Found dent on FF door, see pics, Replaced FF door, checked door functions, tested ok, cx had replacement door."

"Ran diagnostics. Had f7e1, f7e6 error codes. Cleared codes. Found capacitor failed, belt slipping. Replaced belt, and capacitor per service pointer W11632927. Locks/ unlocks, fills, agitates, drains, rinses, dispenses, and spins properly at this time. Advised customer to use less detergent. Complete.; used 1 W11395618 (Capacitor), and 1 WPW10006384 (Belt) from stock"

Found unit with off balance and overloading error codes. Ordering rotor motor and will install with suspension on return visit. ; ordrng 1 W11260238 (Rotor motor)

"Door gasket is coming apart , needs gasket ; ordrng 1 W10830274 (Gasket)"

Johnathan and I arrived just to find a unit exactly the same way we left it with Richard during our last visit. Unit needs lower harness and motor asm called Eric to see what step said to order motor and bolt ; ordrng 1 W11187731 (Motor assembly) and 1 WPW10422764 (Lower screw) and 1 WPW10422765 (Upper screw)

"The washer has a bad interface. Took several attempts to get the console to receive command. The console led is dimming in areas. Was able to get the unit to run the diagnostic cycle. The unit stopped twice after the drain completed. The latch is pulsing. Unit needs a door lock, and interface. GAVE ESTIMATE FOR REPAIR OVER THE PHONE, CX DENIED THE REPAIR. COLLECTED SERVICE FEE 145.00 on IWALLETT DONE. ; ordrng 1 W10810403 (Latch) and 1 W11115285 (INTERFACE)"

"File number 12867449. Drain pan, I need to research parts.; schdld next appmnt for 4/26 FRI AM"

Customer is very sick. On arrival they were throwing up and she said help is on the way. Customer will call back in to reschedule once they are feeling better.;

"Customer concerns; dishwasher is not cleaning dishes, makes noise, wash arm melted. Shorted wash motor. Need 3 parts. 2 JOB COUNT.; ordrng 1 5304519906 (MOTOR & PUMP ASSY) and 1 154825001 (Heater) and 1 5304517203 (SPRAY ARM)"

Replaced control board and latch. New control does not power on (defective part from factory). Please order new control and schedule an appointment ASAP.; ordrng 1 Wh22x37220 (Main control board)

Frost on the freezer evaporator.; ordrng 1 W11567493 (Defrost heater)

Unit needs to be leveled. Shims are now available at whirlpool.; ordrng 1 4387828BULK (Shims)

Noisy compressor ; ordrng 1 W10309990 (Compressor)

Ran cycle and smelt heater burning and saw discoloration on the heater. Need to replace the heater..; ordrng 1 W10518394 (Heater)

Dryer not heating normal only to 150.reroutefor parts.; ordrng 1 WP3977767 (Thermostat) and 1 279838 (Element)

I was not able to duplicate the issue. The customer is having rescheduling for Tuesday. The customer said by then that will mess up again and they will film the whole situation so they can help me diagnose it correctly. Reschedule it for Tuesday morning.; schdld next appmnt for 4/30 TUE AM

"Unit freezer evaporator is frozen no longer defrosting , needs heater asm , ordered part; rqstng P&A on 1 W11650662 (Heater and harness asm)"

Found washer wen starting goes to 1 minute. Complete found cam pop off bad capacitor. Replaced parts tested check out ok complete.; ordrng 1 W10721967 (Cam)

Found washer skipping need Gearcase and agitator and cam used jack truck stock cam and actuator.; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W11454372 (Gearcase) and 1 W10919191 (Washplate) and 1 W10528947 (Hub)

"On arrival cx broke latch and strike and repaired with tape. Unit locked and cx couldnt get it unlocked. Found out of range capacitor also broken strike and latch. ; ordrng 1 W11670519 (Latch) and 1 W11513250 (Strike), used 1 W11395618 (Capacitor) from stock"

Installed new parts to fix leaking hoses. Was now able to fill the unit for the first time. Ive now discovered another leak where the rodents had chewed through the sump behind the wash motor. Spot was not visible. I informed cx that the sump now needs to be replaced. Cx unhappy that new problems keep coming up and is regretting attempting to repair the unit. Wants to speak with a manager before moving forward. Called ES and informed of situation. Management will reach out to cx in 3-5 business days to discuss the situation.; saved tckt

"Found error F1E0, checked all burner functions, bake functions, checked connections, ordered main control for unit.; ordrng 1 W11536794 (Main control brd)"

Product leaking oil cam drive belt actuator full of oil no agitation because of oil also suspension worn will order parts cx needs Thursday for service works; ordrng 1 W11130362 (Dampers) and 1 W11550891 (Agitator complete) and 1 W10528947 (Hub drive) and 1 W11385424 (Drive block) and 1 W11454734 (Hear case) and 1 W107210967 (Cam) and 1 W11239857 (Belt drive) and 1 W10913953 (Actuator)

Inspected unit as necessary. Diagnosed ice shoot at inner liner of freezer door swollen causing door switches not to activate and no dispensing. Unit needs freezer door assembly. Part is factory order; ordrng 1 LW10913113 (FZR Door)

Frozen over at Evap. Need heater. ; ordrng 1 W11368877 (Evap w heater)

Cr 12867686. Dillon with tech line. Found after going to replace part it was cracked from shipping. Box looked fine but took pic. Customer relations is sending customer the part asap. Reschedule ; schdld next appmnt for 4/30 TUE !

Sensor out of range. Control board turns off after 30-40 mins cooking. Needs burner cap for rear left burner. Ned burner head and burner orfice. Burner and orfice is full of tar. Rear right valve has seized. Ordering extra parts that might be needed for the repair after the rear right valve I has been replaced. Parts on order follow up required. ; ordrng 1 W10638879 (Orfice) and 1 WPW10206288 (Valve) and 1 W10877019 (Control board) and 1 WPW10406243 (Burner head left rear) and 1 WPW10244447 (Burner cap) and 1 7430P04460 (Sensor) and 1 WPW10204717 (Wire harness) and 1 7431P05460 (Spark module)

"The UI does not come with all parts indicated in the lookup. This unit will require more parts to make up,the UI panel. ; ordrng 1 W10891907 (UI part) and 1 461960204731 (Ring) and 1 W10891908 (Control)"

Wash plate cracked slider worn and rotor very noisy will order cx on concession for parts and labor she had to paid service call of 145.00 by check #6008; ordrng 1 W11510461 (Wash plate) and 1 W10752187 (Screw) and 1 W11510462 (Cap) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)

"Checked the unit the ice maker busted and caused large clumps those clumps , bested the ice container , order parts to repair the unit ; ordrng 1 W11557001 (Ice maker) and 1 W10910401 (ice-contnr)"

"Checked the unit the water line for ice and water not working , , unit has a faulty water filter housing , est to replace is $580.07 Mrs declined to repair at this time , paid 145.00 trip charge by card ; ordrng 1 WPW10121138 (housing)"

Low flow code control board is not recognizing precious switch out of range order part; ordrng 1 W11316246 (switch-wl)

Removed and replaced unit slider. Unit still making squeaking sound in high speed spin. Replacing gearcase and related parts. ; ordrng 1 W11393685 (Gearcase) and 1 W10909670 (Spanner) and 1 W11550891 (Agitator) and 1 W11032711 (Washer) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)

Upon arrival found that evaporator cover assembly did not come with the evaporator fan and the Mr. harness ordering these parts rescheduling the job for Thursday the second this will need a two job count. Also ordering damper and fan support.; ordrng 1 W11087438 (Evaporator fan motor with harness and thermometer) and 1 WPW10389152 (Evaporator fan support) and 1 WPW10248595 (Damper control)

"Before going to this car, I spoke with two managers about this call we have been out to numerous times for the same issues freezing over and cooling issues was advised by RS to order a three-way valve. Compressor condenser and all the parts regarding the silt system. this job we need a three job count and I will need to go back out scheduled with either service manager that is available due to the escalation and multiple times that we have been to this call. I have gotten multiple SR numbers on this unit and Whirlpool keeps wanting me to go back and change parts, Ive ran every check possible check for frost patterns on both fresh food and freezer compartment. Evaporators replaced Ater cover in fresh food compartment replaced main control board replaced UI checked for proper placement of thermistors on fresh food evaporator. This is why we are needing a manager escalation to come out with me on this job but it will need a three job count ordered all parts necessary and please send back the parts that were sent out today.; ordrng 1 W11574310 (Three-way valve) and 1 W11567329 (Condenser) and 1 W11506421 (Inverter) and 1 W11578031 (Compressor assembly)"

"Cx stated unit does not fill. Found unit needed software update. Performed update. Upon testing found bearing is bad and unit will need new gear case,pulley, and shifter. Ordering parts and please allow 3 cc.; ordrng 1 WH03X33729 (Gear case and bearing assembly) and 1 WH03X28859 (Pulley) and 1 WH05X25036 (Shifter) and 1 WH01X27538 (Belt)"

Re-schedule to return with water valve for the washer.; snapped 4 QuickPics

"Need to call tech line to go over UI display because Cx says display is not correct.Also, going over ice maker concerns, ordering ice maker.; ordrng 1 WR30X39266 (Ice maker)"

"Broken door hinges, order W11712996, Right Hinge and W11712995, Left Hinge.; ordrng 1 W11712995 (Hinge, Left) and 1 W11712996 (Hinge, Right)"

"This is not a recallUnit is not cooling, restriction or leak is the cause of issue. Will need to replaced evaporator and compressor; ordrng 1 W10830278 (Supply power) and 1 W10843055 (Central board) and 1 W11492867 (Fresh food evaporator) and 1 WPW10608485 (Freezer evaporator) and 1 8201675 (Compressor)"

Cx states that unit is not making ice and food freezing in fridge section After running diagnostic test find that unit has a bad IM broken ice container bin water valve and tank ; ordrng 1 W10415891 (Water tank) and 1 W10349187 (Valve dual) and 1 W10347671 (Ice bin) and 1 W10377151 (IM)

"F1e1 error code, tired resetting but no success, correcting issue by; ordrng 1 W11620481 (Control board)"

Found refrigerator with squeal sound replaced damper testing out ok complete.; O-emld tckt

Found Washplate is now rusted to the Gearcase Will need to break it out ordering new Washplate; ordrng 1 W10902814 (Wash plate)

"Called square trade- they will be sending parts to cx home- error code f5e7 actuator failure- unit not agitating- water levels are working, intermittently per customer- ME will be sending model and serial label to square trade that is faded away- look at pictures- ; snapped 3 QuickPics"

The gas coils are refused to open. Replacing coils. ; ordrng 1 WE03X29452 (Gas assembly) and 1 WE04X25996 (Ignitor)

Start button will not always respond rerouted for control ; ordrng 1 W11654022 (Control)

Locked compressor ; ordrng 1 WR87X32223 (Compressor) and 1 WR87X30875 (Dryer)

Inspected unit and found no leaking. Cx showed pictures of minimal water. Called Eric for advise and found that the tub ring on this unit has been modified and needs to be changed as well as water valve. ; ordrng 1 W11550886 (Ring)

Inspected unit and evaporator motor is out of balance. Need to return with new motor and fan blade. ; ordrng 1 WP2315549 (Evap motor) and 1 WP2169142 (Blade) and 2 WP2176759 (Gromets)s

"Control board shorted, rodent damage . Advised customer there could be other issues due to rodent damage. Ordered board,will return to install parts.Collected half 344.98. Will collect 344.99 on return.; ordrng 1 WPW10453983 (Control board)"

Estimate. Trip $145.00 labor $139.87 parts $584.92 tax $45.33 shipping $15.00 total $930.12 unit has power to main control but board not responding. No voltage being sent to user interface or pump. Unit did fail with water in it so estimate includes pump but might not be needed. Ordering parts. ; ordrng 1 W11419052 (Cntrl) and 1 W11396717 (Pump)

Customer stated that unit is buzzing. Found gas valve is making noise and smells like gas. Ordering valve in stock. Customer not to use; ordrng 1 280119 (gas burner)

Customer stated that the unit is making a grinding noise found gearcase shaft is dropped causing cam to grind. Ordering gear case cam and actuator in stock.; ordrng 1 W11454372 (Gear case) and 1 W10721967 (drive pulley) and 1 W11481722 (Actuator)

Called techline they recommend replacing the freezer door. File 7738965153. ; ordrng 1 W11436967 (Freezer door) and 1 8201711 (Clear silicone) and 1 W11578030 (Evaporator fan motor with sensors)

Main control is faulty sending out a constant 120vac to the lower lamp even when set to off.; ordrng 1 W11545876 (Control)

"Upon arrival found unit with no power. Check the unit and found the terminal fuse is bad causing the failure. This will need new fuse, informed this to the customer and customers approve their repair.; ordrng 1 WPW10545291 (Thermo fuse)"

"Control knob broken, ordered knob.; ordrng 1 W11675852 (Knob)"

"Still frosting up in freezer. heater is working, ordering UI and thermistor.. will return with parts; ordrng 1 W11518204 (User interface) and 1 WPW10384183 (Thermistor)"