Cx states that unit has a bad door gasket Replaced the door gasket Unit working properly as needed

Removed and replaced complete freezer door assembly. All OK

"Replaced defective damper asm, tested unit and is working properly"

"Upon arrival found unit no open the door correctly, when you action the door opener. Check the unit and found the lower screws that are supported the lower portion of this mechanism are loose causing this failure. Readjust this screws and retest the unit, this unit now is working properly. Job complete"

Cleared debris from air gap. Cleared fault codes.Tested ok

Installed new latch and tested unit unit functions as normal

Flywheel nut came off allowing wheel to slip and cam to grind. Replaced cam and belt. Unit now working as intended.

8-4 float switch open. 9-2 drain error. Inspected overflow switch and it was dry. Unit would not start. Replaced switch with new and ran full diagnostic tests. Unit passed all tests and is working per design job complete

Replaced timer per Knob/Timer - SP W11693378 - Special Project S15110 - SP W11693378 Designed operation was restored

"Inspected unit as necessary. Diagnosed idler failure. Installed dryer repair kit includes idler, belt and support wheels; used 1 4392067 (Repair Kit) from stock"

Upon arrival replaced right hand door and right hand Mullen on Frigidaire refrigerator tested unit, unit is working as intended. No longer broken job complete.

Unit is reading f6e3 f1e2. Router and motor were coming lose. Tighten back up and replaced slider. Tested and ran unit in a cycle. Tested and checked out. Testing high spin also. Passed. Job complete

Ice maker stalled out of position. Reset and tested ice maker. Ice maker filled as intended.

"Upon arrival found unit no heating at all, check the unit and found the unit dont have any gas supply, installers forgot to open the gas valve. Open the gas valve and retest the unit, now unit is working properly. Job complete"

"Shimmed condenser coils under unit, to stop vibration noise, unit operating as designed"

Upon arrival found unit leaking water from the top freezer into the lower compartment. Check the unit and found the drain is clogged with ice. Check the unit and install a heater attachment in order to prevent this situation to happen again. Job complete

Need this parts to complete service customer aware ok.; ordrng 1 WB27X35131 (Moduleboard) and 1 WB27X35137 (Mainboard assembally)

Tech was assigned as a helper;

"Upon closer inspection, every burner head screw is corroded and will need to be replaced. Spoke with customer and will order parts.; ordrng 1 WPW10406243 (Burner head) and 1 WPW10406243 (2x small burner head) and 12 WP3400702 (Screw)s"

Did not have all three elements.; ordrng 1 WPW10221529 (Element 2200)

"Installed parts listed, unit is still not dispensing water nor dispense ice not working auger, called tech line tested unit and found a bad control board on top of refrigerator door, correcting issue by; ordrng 1 WR55X44126 (Control board)"

Unit has no power. Looking at the wiring diagram it could be the cavity thermostat and customer was not using at the time it went dead. Will need to pull unit down. We havent had training on this one yet. Allow 2.5 hours on return ; ordrng 1 W11661583 (Thermostat)

"Belt is broken , ordering belt and idler assembly.Will return with parts to repair ; ordrng 1 WE03X33648 (Belt) and 1 WE03X33642 (Idler arm assembly)"

Customer called in to ars office to report water leaking found refrigerator floor dry in front of unit floor put slider to protect floor wen removing unit forward found a puddle of water toward back center wall floor found waterline connection to valve leaking turn water off to unit customer to have plumber out to reconnect and check valve status make sure ok befor3 turning back on for future damages .found floor mold toward back wall and cabinet mildew corroding paint on cabinet offer to clean puddle of water customer son and dad decline for more pictures removed slider unit not in place advise customer to put fan to help dry decline explain to customer that water leak is not coming of refrigerator coming from house valve waterline connection .customer stating does not want refrigerator anymore advise to call manufacture also ars reaching out to customer Monday .parts had been replace previous water was turn off and back on for replacement of valve and ice maker only disconnected waterline in back of refrigerator not on house wall customer decline to sign complete for further notice .; O-emld tckt

Ray with tech line. 5304526011. Tested main board. No evaporator fan running at all. File number 87213373. Ran a full test with tech line. Got everything to work but still no response from main board to fan. Tested resistance to fan it there and same with power voltage. But no response to main board. ; ordrng 1 5304526011 (Main board .)

Joe7738975535Dmls calibration Nathan F1e2 f9E1Called tech support. Found motor code and long drain code. Tested harness and all components with tech line. All mechanical parts function normal. Per tech line unit needs new control.; rqstng P&A on 1 W11419171 (Control)

"Unit has warped dividing wall at bottom of fresh food area, cx is defrosting unit to remove icing on bottom of fresh food area, units had updated defrost pan kit already installed, after unit is defrosted dividing wall at bottom of FF area swells up with ice after about a month of use. Unit is not repairable. Need to call in to TL. Rescheduled for WP TL call.; schdld next appmnt for 4/30 TUE AM"

Found underside of spin basket destroyed have to order spin basket to complete repair. ; ordrng 1 W11178227 (Basket) and 1 W11551646 (Spaner)

"I requested RICH to help. Per rich, service call was removed from his schedule. RICH recommends to also order lower harness. PLEASE SCHEDULE RICH TO HELP. ; ordrng 1 W11652038 (HARNS-WIRE)"

"Visual and physical inspection was conducted and found a none responsive wash pump, I have installed a new pump and unit is filling, washing and draining but, if the door is opened, the cycle wouldnt stop. Door latch recommended for replacement. ; O-emld tckt"

After replacing control board I I was able to retrieve error codes. Error code for motor fault was found. Part on order follow up required. ; ordrng 1 MVWP575GW1 (Motor)

"Ran diagnostics. Freezing food in RC. RC temp set at 33f. Reset temps, moisture control. Mullion heater ohms out ok. Needs reservoir, damper control, and thermistor. 2 count job. Allow extra time. CC 30 minutes before going.; ordrng 1 W11229977 (Reservoir) and 1 WPW10594329 (Damper control) and 1 12002355 (Thermistor)"

Tube water to ice maker broke. And water tube frozen.defrost line. There is pre existing water damage on wall and floor tent sing waiver.Reroute for parts.; ordrng 1 W10861184 (Clamp) and 1 W10823511 (Tube-water) and 1 4387491 (Insert) and 1 W11645360 (Chute)

Leaking water from soap dispenser. Reroute for parts.; ordrng 1 WPW10428217 (Dispenser-soap) and 1 WPW10462232 (Bracket)

Found convertible drawer squealing wen open and closed .; ordrng 1 WR72X39427 (Rail l) and 1 WR72X39428 (Rail r)

Found the rotor bolt very loose this was causing the slider to make a loud grinding noise. Will need to replace slider. Part is truck stock but I used all my stock will need to order.; ordrng 1 W10734521 (Slider) and 1 W11260238 (Rotor)

Unit has broken fabric softerdispenser. Ordering new bezel and dispenser. ; ordrng 1 W11550898 (Bezel) and 1 W11569112 (Dispenser)

Different issue. Ran cycle and heard the gearcase scraping during the spin. Found oil leaking from the gearcase. Need to replace the gearcase.; ordrng 1 W11550891 (Agitator) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)

"*********(Returned part not neededwater valve returned********Ship direct to consumer drawer/shelf support.Icemaker inop, broken fill cup..replace$ icemaker; ordrng 1 W10899432 (Frame, drawer)"

Seal in liner and see if ice stops forming. Need Food grade adhesive None on truck need to find adhesive and reschedule for Wednesday. If that doesnt fix issue cx wants adapter and secondary mullion rail. Per techline food grade aheisive should work. Sr#7738972256. ; schdld next appmnt for 5/1 WED !

Need techline contact no parts to order yetAfter replacing broken drive coupler and leaking water pump found defective transmissionleaking on top of gearcase.clutch and basket drive worn out.noisy timer tub support scored and letting off metal shavings. ; ordrng 1 3360629 (Gearcase) and 1 W10820043 (Drive assembly) and 1 285785 (Clutch) and 1 3362087 (Machine base) and 1 WP3948852 (Timer)

Gasket misshapen.ordered new gasket.; ordrng 1 WR14X36194 (Gasket)

Replaced thermostat and ran cycle. Unit did not heat up. Found 120v at the bake and broil during preheat. Ran diagnostics and found an F6E4 error code. Communication error. Need to replace the control.; ordrng 1 W11261169 (Control)

Replaced drain pump working and draining now. Ran diagnostic cycle test passed. Performed customer instruct. Showed customer user care guide .; saved tckt

Sound deffective latch; ordrng 1 W11513248 (Latch)

Oven is not working (f2e1- shorted Control).; ordrng 1 W11620481 (CNTRL-ELEC)

Unit leaking and lower wheel popping off. Found leaking diverted. Replaced sump assembly. Needs lower wheel. ; ordrng 2 WPW10195417 (Lower wheel)s

Will order drain pump trap filter clean ; ordrng 1 W11458345 (Drain pump)

Customer stated that the washing machine is leaking found hole in the drain hose ordering drain hose in stock; ordrng 1 W11244231 (Hose)

Freezer evaporator fan motor was Siezed from ice. I checked the heater and it tested ok. Found no air leaks around the cabinet. Removed ice and checked the fan. Unit tested ok; ordrng 1 241500305 (Fan motor)

Found refrigerator freshfood 46 customer stating unit still freezing in freshfood area need control and diffuser .; ordrng 1 W11293378 (Control) and 1 W11164593 (Diffuser)

Unit not draining. Needs drain pump and to check drain hose. Unit too tight to uninstall cx will make unit accessible. ; ordrng 1 A00044324 (Drain pump)

"Freezer area freezing over the evaporator fan and leaking water, technical help needed for this call from senior technician only.ty , correcting issue by; ordrng 1 WR17X32665 (Drain pan heater kit) and 2 WR55X10030 (Temperature sensor)s and 1 WR50X29776 (Thermostat cutoff) and 1 WR60X10185 (Fan motor)"

Unit getting only 35 degreees in freezer. Unit needs sealed system. Ordering condenser and fridge Evap. Sealed system parts and labor covered under 5 year warranty. Please bill double sealed system for double work. Installing both sealed system parts. ; ordrng 1 W11548259 (Condenser) and 1 W11291123 (Evap)

Run a load and no leak. Run a load with clothes in it leaks. Dont see anything from dispenser or bellow and its putting water in the pedestal. After fixing the one issue with bellow helped. Calling tech line. ; schdld next appmnt for 4/29 MON !

Cx states that unit is not heating After running diagnostic test find that unit is not igniting ; ordrng 1 3391912 (Hi limit thermostat) and 1 686590 (Ignitor)

"Upon arrival, inspected unit found unit will run Six seconds, and then turns control board a motor and a door switch for the will needed two job count office ordered the parts; schdld next appmnt for 4/30 TUE AM"

Unit needs ice maker. Failed test 120 gives water through fill tube. ; ordrng 1 W11557001 (Icemaker)

Talked to tech line and said to go out there. Call in while in front of unit to go over where its coming from. ; schdld next appmnt for 5/1 WED !

"Tested unit and no leaks found tested every burners, and oven burner, called techline, 12846005 GE will send client CO2 tester, reschedule when client has tool.; saved tckt"

Cooling stoppedConfirmed.compressor not getting power from Orion board.ordering compressor kit and Orion board..; ordrng 1 W11592010 (Compressor kit)

Found ice build up in evaporator ; ordrng 1 W11457241 (Service kit)

Found fc fan making noise. Ordering part. Rs asap; ordrng 1 W11249952 (Evap fan) and 1 WP67006337 (Blade)

"Unit had a burnt noise filter board and blown fuse. Filter board and fuse blue because interlocks failed. Also cabinet was damage from previous installation as well as mounting brackets. Unit will need new filter board new fuse new interlocks, new cabinet and new brackets.; rqstng P&A on 1 W10422269 (Noise filter) and 1 W11707984 (Fuse) and 1 W11551558 (Intrrlock) and 1 W11551761 (Interlock) and 1 W11446916 (Cabniet) and 2 W10821385 (Mount)s"

Need work- found defrost issue- evaporator cover is frozen over with hard ice causing poor cooling- thermistor is reading out of range- will need to order parts for unit. ; ordrng 1 W11594670 (Cntrl elec) and 1 WPW10384183 (Thermistor) and 1 W11437914 (Clip)

Found unit had a physically broken drive hub. Ordering new one and agitator just in case. ; ordrng 1 W10528947 (Hub) and 1 W11550891 (Agitator)

"Unit not heating, sticking Thermostat control and open bake element. Unit does have roaches. Seek additional labor for roaches. ; ordrng 1 WP9762215 (Oven control) and 1 WPW10308477 (Backe element)"

Need work- found harness wire to be split at back- will need to replace lower harness- Ordering latch just in case- ; ordrng 1 W11643701 (Lower harness) and 1 W11670519 (Latch)

Failed door switch cutting off neutral to timer and motor.; ordrng 1 WE04X28977 (Switch door)

"Control board not working burn out, reroute for parts.; ordrng 1 WB27X44726 (Cntrl -elect)"

"Neil with tech line, FC fond in unit, 317-inverter fault, Inverter board32-door lock203-nverter locked311-DC inverter217-inverter phase fault24-lock logic failure 31-OOB fallback in final spin, out of balance26-OOB redistribution.Inverter board CASE #:12883345Recommendations, replace inverter board.Ordering WH22X35745 Inverter Board.a; ordrng 1 WH22X35745 (Inverter Board)"

Different problem from previous visit. Found broken harness to pump ; ordrng 1 W11643701 (Harness)

"Unit shorted dead. CX says the freezer lights failed, the upper led was out. Removed the rear cover took off P3 connector for lights. Restored power to the fridge. The unit is running, with the connector removed. Moved cords nothing changed. DIS CONNECTED THE P3 CONNECTOR, FROM THE MAIN BOARD TURNED OFF ICE MAKER LOCKED THE DISPLAY. Replacing LEDS; ordrng 1 W11527432 (LED) and 2 W11602886 (LED)s"

Unit has a sealed system issue compressor is not running checked the voltage is 120 Spoke to Bruce S.R 7738971365Ordering the compressor ; ordrng 1 W11332037 (Compressor)

"Intermittent cooling ui stuck with HI displaying Confirmed..suspected electronics failure; ordrng 1 5304529572 (Board, ui) and 1 5304531885 (Control, main) and 1 5304526795 (Board, power supply) and 1 5304519115 (Board, filter)"

"I found the unit with a bad water valve, also leaking from water chute, , correcting issues by, customer declined repairs at this time of service , $145.00 CK Auth# F343CE; ordrng 1 203741 (Valve water dual) and 1 204400 (Hose) and 1 202900 (Watr deflector) and 1 202894 (Cover)"

Tech said to poor water down the ice shoot. Water leaked from dispenser. Tech said it should be water tight. Need to replace the filter ice door. SR#7738974800; schdld next appmnt for 5/3 FRI !

"Found icemaker working properly , found different issue,found damper door asm making noise.; ordrng 1 WPW10196393 (Damper asm)"

Customer stated temps are still fluctuating found frost on evaporator cover. Ordering cover control and fill tube heater for ice maker.; ordrng 1 W11610999 (Cover) and 1 W11664342 (Control) and 1 W11230096 (tube-water)

Control making chirping noise when engaging actuator. Ordering new control and actuator. ; ordrng 1 W11162438 (Control) and 1 W10913953 (Shifter)

Frozen water line in the door; ordrng 1 LW11026425 (Door) and 1 W11162042 (Filter housing)

"Console is unresponsive, heckled for power and was not able to get 120v. There is power going to the Acu but does not transfer to the rest of the unit will need to replaced console, ordering Acu in case is got damage. ; ordrng 1 W11603844 (Console) and 1 W11316252 (Upper harness) and 1 W11449075 (Harness) and 1 W11682224 (Lower harness) and 1 W11680389 (Acu)"

Circulation pump is not working properly. 120 volts to pump. 4-3. Errors codes. ; schdld next appmnt for 5/3 FRI AM

"Compressor not starting, tripping overload. Condenser fan shroud broken causing blade to hit shroud R-134a SEND SEALED SYSTEM TECH ONLY PLEASE ; ordrng 1 W11209866 (Compressor) and 1 WPW10189184 (Shroud) and 1 W11613295 (Cond motor)"

"Found defective, cam and actuator; ordrng 1 W10721967 (Cam) and 1 W11481722 (Actuator)"

"Found defective switch, also found wire connection issue causing front left and right element to be connected ; ordrng 2 WB24X40331 (Switch)s"

"Need more work- ice maker motor is stripped- defrost issue, evaporator cover is iced over, thermistor is reading out of range- inlet valve is leaking water- states authorization- ; ordrng 1 4317943 (Ice maker) and 1 WPW10383615 (Thermistor) and 1 WPW10279866 (Inlet valve)"

"Unit is not starting cycle. I found that the basket is not spinning freely. I tried to remove basket but washplate is seized. Will have to pound out gearcase to replace. Ordering gearcase, washplate, slider and rotor. Allow 2hrs on return. ; rqstng P&A on 1 W10752283 (washplate) and 1 W11393685 (Gearcase) and 1 W10734521 (slider) and 1 W10754161 (motor rotor)"

"Agitator is clicking when spinning. The slider is skipping teeth down below. Tried to pull off the rotor, but the bolt is completely stripped. Worked on it for a while, but could not get the bolt loose. I need to replace everything connected to the gear case in order to fix this issue. Ordering parts.; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 8 W11027980 (Bolt)s"

Left front door dented will order; ordrng 1 W11561286 (Freezer door stainless)

"Upon arrival found unit without lights on the freezer and dim light on the fresh food compartment. Check the unit and found the freezer light is bad causing the issue, this because according with the wire diagram this are connected on series causing the issue. This unit will need a new led for the freezer. ; ordrng 1 WPW10515057 (LED)"

Found internal hose leaking. Will need to replace. ; schdld next appmnt for 5/1 WED AM

Need work- e5 ice maker error code - thermistor is open- ice box fan failed in diagnostic test 36- ordering parts for unit. ; ordrng 1 W11658802 (Ice maker) and 1 W10846539 (Fan)

Compressor has excessive vibration. Ice maker shorted out. Ice maker and compressor on order follow-up required. Spoke to customer over the phone gave him a quote for the icemaker and compressor. Quotes on photos. Customer is aware that the fridge is out of warranty and has no extended warranty. Unclear if customer wants to proceed with the repair. Customer is aware that he has 30 days to let us know. Explained to customer that someone will call him from the office to collect the service fee of $145. ; schdld next appmnt for 5/1 WED !

Control board constantly sending power to drain pump. Tub is completely empty. Control board was removed and replaced. Unit passed all test. Unit is working as intended. ; ordrng 1 WH22X37220 (Control) and 1 WH23X28418 (Drain pump)

11. Ice maker is not dropping ice. No ice or water in bin. ; ordrng 1 W11446814 (Valve)

"On arrival unit not heating, turntable working when cycle selected. Blown microwave fuse. Bringing a few fuses and HV components. ; ordrng 3 WB26X35519 (Fuse)s and 1 WB27X10876 (Magnetron) and 1 WB27X11033 (Capacitor)"

Estimate. Trip $145.00 labor $163.68 parts $156.23 tax $12.11 shipping $15.00 total $492.02 unit is not filling with water to start cycle. I found that the cold valve is not opening. Failed fill valve. Ordering part. ; ordrng 1 W11220230 (valve)

"Noisy motor bearings. 5304513609 wheeler. 5304529782. Valves 5304495002. 5304529655Blower Assembly, airguide. drive ,115 volts 5304529782. 137544800. Leaks from Allowing extra time. ; ordrng 1 5304513609 (Wheel) and 1 5304495002 (Valve) and 1 5304529655 (5304529655 Part Name Blower Assembly, airguide) and 1 5304529782 (Motor) and 1 137544800 (Valve)"

File number 7738971350.Found water leaking by water valve causing unit to fill with water when not being used. Will need to replace valve.; ordrng 1 W11434044 (Water valve)