"Found failed rollers and pulley, they are locked up will not spin freely. Installed kit replacing rollers and pulley all tested good ; used 1 4392067 (Kit) from stock"

"Visual and physical inspection plus a general check on components in compressor and evaporator compartments was conducted and found some burnt spots on liners thermal insulation as well as on evaporator cover and insulation panel.In compressors compartment found a mildly running compressor with yellow tinted water under the condenser coils. So sealed system repair and all damaged parts, evaporator harness and cold control box recommended. I have informed consumer of my findings and her son who is the person helping to empty the freezers contents, and her reaction was about contacting Maytag for a different approach to a solution. NOTE, So that being said, we are not ordering anything until we hear back from customer or whirlpool.; ordrng 1 W11135151 (Compressor) and 1 W10570565 (Evaporator) and 1 W10637660 (Evaporator harness) and 1 W10668482 (Evaporator cover) and 1 W10676682 (Evaporator plenum) and 1 W11207398 (Cold control)"

"JB out 4/6/24.Customer states washing machine will not agitate or spin. Upon arrival tested washer and normal cycle verified unit does not sense or agitate. Further inspection of lower portion of unit found failed capacitor. Installed replacement capacitor part number W11395618 from truck stock. Reassembled unit and tested operation in both normal wash cycle. Verified proper fill and agitation operation. Cancel cycle ran drain and spin cycle. Verified proper drain and spin functions. Unit is now operating as designed. No charge to customer. Job complete.NOTE: there is no hot water supply hose attached to the washing machine. The computer, even if hot water is not selected will look for hot water and will not operate properly. It is the homeowners responsibility to correct this install installation deficiency, and must install the hot water supply hose and turn the hot water faucet on even if they do not select hot water wash.NOTE: install proper drain hose tiedown to prevent drain hose from jumping out of standing drain pipe behind washing machine."

Shorted console. Console was removed and replaced. Unit passed all test. Unit is working as intended.

Found no airflow to from bottom of freezer; ordrng 1 5304526068 (UI Board) and 1 5304525990 (Evap fan)

Customer stated that unit makes noise in the spin cycle. Checked unit for error codes found no codes. Ran unit with a load in spin and found off balance load is the cause. Fixed loose agitator tested all works good at this time.

"Cycled unit and found bad harness, causing control to short. Unit will need new harness and new control board.; ordrng 1 W11124783 (Control) and 1 W11124783 (Harness) and 1 WPW10006384 (Belt) and 1 W11481722 (Actuator)"

Found failed cold water valve has power but does not fully open causing long fill. Replaced valve all tested good

"F2e1, stuck key, unit did not pass key engagement test. 951-231-8253 husbands number ; ordrng 1 W11413567 (Ui)"

"Found weak suspension, replaced suspension, unit is operating as designed"

Straightened back plate as instructed in service pointer W11695269.ran diagnostic cycle and washer not making irregular sounds and is now working properly.

I call customer said ok to reschedule ; schdld next appmnt for 4/10 WED !

Railing rod came offf. Railing rod was safely reinstalled. Also unit is still not coloring. Found that capillary tube is clogged. Unable to find capillary tube on parts list diagram. Needs capillary tube. Follow up required. ; schdld next appmnt for 4/10 WED !

Install sump pump motor. Ran cycle test all work ok. Instruct customer to adjust hose to garbage disposal.

"Installed new parts. Still no power to dryer. All thermostats checking ok. Will call ge and see how we should proceed upon open hours, ;"

"W10271543 Connector, Waterwrong size. Water connector. W11175631 Locking Ring (5/16)W11175632 Locking Ring (1/4). Not able to connect water line. Needed 2 man job. Rs. ; ordrng 1 W10271543 (Connector, Water) and 1 W11175632 (W11175632 Locking Ring (1/4)) and 1 W11175631 (Locking Ring (5/16))"

"Found blocked return vent from the kick plate which can cause improper temperature, cx said the cleaning lady will wipe it down. Adjust temp. Complete"

Replaced timer unit still not working Called Whirlpool Tech Line Support Spoke to Bruce S.R. 7738832468Explained the situation tried to check voltage to lid switch and the fuse very old unit cant do right diagnostic to find the issue Please assign to senior tech Cx request senior tech and aware to reschedule ; O-emld tckt

Bad Magnatron and diode ordered new parts; ordrng 1 W11495561 (Mag) and 1 W11256462 (Diode)

Sr 7738831335 ; ordrng 1 W11179310 (Control) and 1 W10588744 (Control panel)

Defrost issues. Ordered kit and control. ; ordrng 1 W11370574 (Start device kit) and 1 W11390538 (Assembly control)

Replace a broken actuator and also found a bad agitator. Had it ordered; ordrng 1 WP3951744 (Agitator)

User interface doesnt work and main control board doesnt take no commands. Ordering parts; ordrng 1 5304535289 (Controler) and 1 5304535367 (Panel) and 1 5304535108 (Pc)

Cycled unit and found bad drain pump causing short to controls. Ordering part for repair. Will take pictures of model and serial on return visit unit is locked.; ordrng 1 W11478524 (UI) and 1 W11543994 (Control board) and 1 W11396717 (Drain pump) and 1 W11700916 (Lock)

Cycled unit and found lot compressor. Taped system and found low refrigerant level. Ordering new compressor and evaporator for repair. Unit has five-year seal system warranty.; ordrng 1 W11550396 (Evaporator) and 1 W11547313 (Compressor) and 1 W11506635 (Charging tube)

Found refrigerator constantly running need this parts freezer 30 degrees layer of ice in freezer and freshfood 55 power ok .; ordrng 1 5303918645 (Thermestat kit) and 1 5304532459 (Board)

"CALL CUSTOMER AT 805-660-1925 ON RETURN VISITJB out 4/5/24.Customer states refrigerator cooling properly, but freezer temperature too high foods are defrosting and spoiling. Found freezer drawer, not closing, completely on left-hand and right hand top corners. Ordering replacement left hand and right hand, freezer drawer, rails to resolve the issue. Repairs made under the manufacturer warranty at no charge to the customer. Ordering parts.; ordrng 1 WPW10397636 (RAIL LH (FREEZER DRAWER)) and 1 WPW10397635 (RAIL RH (FREEZER DRAWER))"

"JB out 4/5/24.Customer states the detergent pad remains in the detergent dispenser partially dissolved. Also unit appears to be leaking on floor since last about two days, customer discontinued use of dishwasher. Upon arrival found some evidence of dried water marks in front of dishwasher in front of tow panel kickplate. Tested dishwasher and normal cycle with tow panel kickplate removed. Found unit leaking from sump onto the floor. End of the dishwasher. Order replacement, sump assembly and sump service kit also insulation for toe panel kick plate. Unplugged unit from electrical power supply. Recommend customer not to use dishwasher until repairs have been finalized. Advise customer of reasonably good size leak, allowing dishwasher water to drain on floor underneath unit. With customers permission left removed tow panel kickplate off to allow space below dishwasher to air out and dry advise customer of potential water damage from leak however, unable to view with dishwasher installed. Ordering replacement parts covered under the extended warranty service contract at no charge to customer . ; ordrng 1 WD19X25700 (WASH SUMP SERVICE KIT) and 1 WD19X25867 (SUMP OVERMOLD SERVICE KIT) and 1 WD30X28098 (INSULATION)"

"Checked unit forEvap thermistor, deli drawer, air tower leakeage, Chuck with tech line, recommended to replace evaporator thermistor part # WR50X10069,and filed case # 12693757.Order Evap. Thermistor WR50X10069.; ordrng 1 WR50X10069 (Evaporator Thermistor)"

"Replaced hinge as tech line required,mullion still not latching properly, also suggested spacer and adjust mullion adjuster.; schdld next appmnt for 4/8 MON 12-3"

"W10746960 Assembly, Icemaker not producing ice. Shorted ice maker thermistor. Sensor. ; ordrng 1 W10746960 (Assembly, Icemaker)"

Water valve is buzzing again ; ordrng 1 WPW10279866 (Valve)

Upon arrival whirlpool tech and I ran diagnostics. Unit passed all test test during running diagnostics. Whirlpool tech determined that unit was working properly. Whirlpool tech said to have the customer load the washer. After customer loaded the washer unit is not responding now not coming on. Board nor responding. We have exhausted all attempts to repair the unit. ; O-emld tckt

Unit not starting intermittently. Unverifiable issue ordering display and relay board. Parts on order follow up required. According to customer parts speedqueen said that the parts are guaranteed for a year. ; ordrng 1 204659P (Relay board) and 1 205076P (Display)

Found refrigerator not making ice need bracket and ice maker.; ordrng 1 243297604 (Icemaker) and 1 243297604 (Ice maker) and 1 5304529286 (Bracket)

"Checked unit with DK assistance. Water valve is bringing in to much water Chip is not reading from main control. Will replace main control, and other components needed. ; ordrng 1 W11629911 (Cntrl) and 1 W11535094 (Inlet) and 1 W11622925 (Check valve) and 1 W11434044 (Valve)"

"Broken support, reordering part; ordrng 1 W10909479 (Support)"

"F4/e3, wash motor not running ; ordrng 1 W11613479 (Pump and motor)"

Found evaporator with low frost pattern and an ice ball at the top right of the evaporator. Possible leak.; ordrng 1 W11562258 (Evaporator) and 1 W11582579 (Compressor) and 1 W11109499 (Dryer) and 1 W11506635 (Access valve)

"Found new tub defective, see pics, reordered tub assy for unit.; ordrng 1 W11409866 (Tub assy)"

"Incorrect part sent with me, ordering the correct part.Striker is broken.; ordrng 1 W11457841 (Striker)"

F2E1 stuck buttonUnit is not spinning properly. Replaced slider and unit still made noise. Will need to replaced Gearcase.; ordrng 1 W11393685 (Gearcase) and 1 W10754448 (Clutch) and 1 W10909670 (Spanner nut)

Diagnosed relay hanging up on upper oven causing unit to heat while not being used. Ordering control boards. Ordering both upper boards unsure which is main for upper oven or lower oven. Both Parts are factory order; ordrng 1 WB27X43233 (Oven control) and 1 WB27X43234 (Oven control)

Unit is filling with water but motor is not coming on to dissolve soap. Failed sump and motor assy. Ordering parts. ; ordrng 1 W11665769 (Sump and motor) and 1 W11305308 (cntrl-elec)

Ran diagnostics and found no error codes. Ran cycle and unit shook for a bit until it found its center. Tested the drum and it felt loose. Front shocks and springs are loose. Need to replace them.; ordrng 2 W11316766 (Strut)s and 2 W11314394 (Shocks)s

Found refrigerator freshfood not cooling freezer ok need control.; ordrng 1 W11446726 (Control)

Found washer screeching grind . On a start up and spin need cam and actuator.; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam)

Failed evap fan motor has 120v will not cycle ; ordrng 1 WP2315549 (Evap fan)

Found multiple inverter faults. Basket spin test failed could not get over 100rpm on basket. Also when circuit is completed to inverter hz feed back from machine starts to jump up. Normalizes to 60hz when unit is off or unplugged ; ordrng 1 WH22X35837 (Inverter)

"Working intermittently ..wont start at time unless door is slammedConfirmed issue.doorswitch interlocking mechanism not making contacted at all times.; ordrng 1 W11551763 (Switch, door)"

Unit is frosting up in freezer and needs evaporation harness. Fan motor in icemaker is going out. Making a lot of noise. Needs gasket W11544658 if available. Needs all other parts and needs steamed out. ; ordrng 1 W11249952 (Evap harness) and 1 W10846539 (Icemaker fan) and 1 W11226501 (Heater fill tube)

Checked out unit. Found damper is making the noise. WPW10594329 control damper. ; ordrng 1 WPW10594329 (Control damper)

"Check evap motor no ice, check air damper spring not working. Reroute for parts; ordrng 1 W11236851 (Air damper)"

Center burner not lighting up; ordrng 1 W11580024 (Igniter) and 1 W11319683 (Burner) and 1 W11333176 (Door)

Needs Fan motor ; ordrng 1 242219206 (Fan)

Cx is A° / states the RC doors closes on her as she is taking things out. Took recording of door open @ 90° and let door shut showing closing force.Adjusted rear legs down to ground to properly level unit. Verified doors are not swinging any harder than designed. Took side profile pictures showing unit is flush with cabinetry.Took second recording showing door closure after rear leg adjustment. Doors are operating as designed. Cx and her husband explained that every other refrigerator they had would softly closure the door just before closing automatically. Tech explained there are springs above the door hinges and that this model does not have a soft closure feature. Cx is unhappy with the brand. Cx next states that upper left hinge makes a squeak noise when opened all the way. Took recordings. Due to custom cabinetry unit needs to be lowered several inches to allow enough room from upper panel to be removed.Removed upper panel and checked hardware which all hardware that is reachable are tight.Lowered unit to wheels and rolled out to remove upper left door spring and hinge asm.Reinstalled base plate and verified torx fasteners are tight. Installed door bushing and cam plate and spacers and verified hardware is tight. Noise is coming from base plate flexing downwards when doors bump stop cam comes into contact with bolted in door stop block. Removed left side trim panel and took recording.Service matters Technical Service Pointer #: W11170909B noise from hinge area describes the issue and solution to this issue but this units serial # does not fall between KB01 - K840Spoke with Erick and suggested to disassemble cam and coaxed and lubricate w/ WD40 and if no improvement will document with Techline.Lubed components and no change still has a squeak / documenting w/ TechlineSR# 7738831443Parts list to replace per Tech-LinePart #3 on page 12 W11414335 top hinge asm subbed to W11673500 says in stockWould office please reschedule this call when parts are available; ordrng 1 W11673500 (Upper hinge asm)

"Needs 3 call count Pulled the agitator hub nut , and tried to pull rotor off , it is siezed on now I need the stator and screws due to it being seized on the gear case will have to pull it out as a complete assembly and replace brand new parts in its place order parts; rqstng P&A on 1 W10754158 (motor stator) and 6 W11027980 (screw)s and 1 W11553312 (Washer)"

Found defective bake element ; ordrng 1 W10289097 (Bake element)

Was a no show Verified by GABBY; saved tckt

Need work- cx has a video- blower wheel is broken causing wheel to grind on housing- ordering parts for unit. ; ordrng 1 W11549461 (Motor) and 1 W11481730 (Bracket) and 1 WP697772 (Wheel) and 1 W10888146 (Housing)

"W11517687Waterline, Valve Triple Water valve clogged. Water ice maker. E5 error code. W11485529 Assembly, ice maker thermistor error code. ; ordrng 1 W11161172 (Board, Control) and 1 W11399627 (Valve, Triple Water) and 1 W11517687 (W11517687 Waterline, Valve) and 1 W11485529 (Assembly, Icemaker)"

Called tech line sr#7738832628 found one light on fresh food right side wires to light broken off up in liner he explain to me that they over filled with Expansion foam and that it push wiring up into liner he wants me to return with small angled needle nose pilers to try and fish the wires down to complete repair he also explained to me that whirlpool will not exchange product because of this unit is cooling and working other than lights he will give another sr# when I return wither it works or not; schdld next appmnt for 4/12 FRI !

"Upon arrival, I have ran diagnostics and the only error code that came up was F0 E2 which stands for over-suds detection. Call whirlpool support and spoke with Dilan, he and I tried for a few times to access the the detergent dosage rate but couldnt. So he recommended replacing the UI panel and I my two cents were to come prepared with control unit, UI pane, pressure sensor and hose. SR 7738737649. ; ordrng 1 W11339768 (Console UI) and 1 W11322884 (ACU) and 1 W11125159 (Pressure sensor) and 1 W11041162 (Pressure sensor hose)"

Upon arrival found unit with no lights on the top of the fresh food compartment. According with Technical Service Pointer #: W11460554 Rev M. This unit needs new LEDs. Replace the LEDs on the unit. Retest the unit and now unit is working properly. Job complete Special project #: S191AQ; ordrng 1 W11109510 (Paddle) and 1 W11109505 (Spring)

Unit is not spraying water and will not wash. Drain is working. ; ordrng 1 W11460945 (Sump and motor) and 1 W11537778 (Heater)

Found bad coils odering coils and fuses ; ordrng 1 WE4M137 (High limit fuse) and 1 WE04X29059 (Thermist) and 1 WE4M80 (Saftey thermist) and 1 WE03X27426 (Valve burner assembly)

Replaced part tested unit unit still not shifting found actuator is defective ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam)

"Upon arrival customer stated the unit doesnt complete the cycle and stops by the middle and shut off, check the unit and found unit with error code F0E9, this about the of balance pause. Additional found the unit with uneven drum causing this issue of shutting off on middle of the cycle for F0E9. This unit will need new suspension and drum. ; ordrng 1 W11513243 (Drum)"

"Upon arrival found unit with frost on the evaporator section. Check the unit and found a bad bi metal, this unit will need new harness. Additional the unit is no producing any ice, check the unit and notice the some wires on the hinge, run the unit on test mode and unit doesnt pass the test for the ice maker. Inform the customer we need fix first the problem with the defrost in order to see if the problem is the temperature of the freezer to produce ice or is the wire from the door. Customer approve the quote for the defrost problem. ; ordrng 1 W11551372 (Harness)"

"Upon arrival found unit noise coming from the left oven on the convection fan, check the unit and one of the blades are no on the right position and is causing the noise complaint. This unit will need new fan and blade. ; ordrng 1 W10819914 (Blade)"

"Replaced Gearcase. Upon tightening agitator bolt, bolt snapped. Cannot secure agitator. Will need a new Gearcase because bold is broken inside new Gearcase. ; schdld next appmnt for 4/10 WED !"

Freezer evap motor making grinding noise. Evaporator frost build up. Defrost system issue. Please order control and evaporator motor. CUSTOMER WILL DISCONNECT POWER FROM UNIT 2 DAYS PRIOR TO SERVICE. ; ordrng 1 W10843055 (Central electric) and 1 W11603851 (MOTOR-EVAP)

Compressor clicking and unit not cooling. Replaced start device and compressor still clicking. Locked rotor in compressor. Ordering new compressor kit. ; ordrng 1 W11656989 (Compressor kit)

Went to remove washplate. Had to break off. Removed and then removed bottom items off gearcase and unscrewed gearcase box from tub Removed spanner screw. Used wd40 still wont come off. Tried for 30 mins. Was not successful.Called techline was n formed to order tub n basket SR#7738832706. TECH NEEDS DOUBLE LABOR OR MORE IF POSSIBLE FOR NEXT RETURN FOR TUB AND BASKET INSTALL. BIG REPAIR. WARRANTY MIGHT AS WELL REPLACE THE UNIT. INFORMED CLIENT TO CALL WARRANTY AND ASK FOR PARTS TO BE EXPEDITED. ORDERING TUB AND BASKET.ORDERING ALL PARTS UNDER AUTHO TO SEE IF WARRANTY WILL APPROVE. ; rqstng P&A on 1 W10811960 (Basket) and 1 W10902814 (Washplate) and 1 W11393685 (Gearcase) and 1 W11130356 (Suspension) and 1 W11219115 (Tub)

Unit makes noise when in use. Tried with pillow and made noise. Tried with nothing and also made noise. Removed tub and checked inside. Found bad blower wheel stuck to motor wont come off or get tightened. Would require motor and wheel for repair Service call $145.00Wheel $49.44 plus tax Motor $197.35 plus tax Labor $195.00. Total $610.24 Cx approved. Collected $245 via cc $245.00 CC Auth# K3T443Balance 365.24 ; ordrng 1 WP697772 (Wheel) and 1 W11549461 (Motor)

"No power to UI nor ACU. Reroute for parts ; ordrng 1 W11478519 (UI, panel ass)"

"Need more work- inefficient compressor causing poor cooling, not producing any ice as well- ordering part for unit. ; schdld next appmnt for 4/12 FRI !"

Saturday morning ; schdld next appmnt for 4/6 SAT AM

"Replaced blower wheel & drive motor, ran dryer cycle, unit has no heat, found no voltage from drive motor centrifugal switch, ordered drive motor for unit.; ordrng 1 279827 (Drive motor)"

Front left burner igniter needs to be replaced. Ordered new parts. ; ordrng 1 WP9761639 (Burner assembly) and 1 WP8285256 (External head)

Tech was assigned as a helper;

"Evap fan in freezer is noisy. There is frost build up behind Evap cover. Doesnt seem like a defrost issue. Ice door leaking air into freezer, causing ice to clump up and frost build up behind Evap cover and around fan. ; ordrng 1 WR60X40774 (Evap fan) and 1 WR51X40006 (Heater) and 1 WR17X11653 (Door flap)"

Cx provided pop. Oven gasket has failed. Ordering control to further diagnosis. ; ordrng 1 W11126814 (Control) and 1 WPW10535778 (Gasket)

Found faulty control board; ordrng 1 WE22X36578 (Control board)

Found detergent valve not functioning; ordrng 1 WH23X29538 (Water valves)

Unit is infested with bugs and needs control board. Talked with tech support and this will be a 1 time repair sr 7738835449; ordrng 1 W11603811 (Cntrl) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W10780045 (Suspension rods)

U it has lock failure. Ordering replacement.; ordrng 1 W11700916 (Latch kit)

Called the office informed I want to take the compressor before I go back out ordering compressor and filter dryer ; ordrng 1 5303918884 (Compressor) and 1 5303918358 (Drier)

"F2/E1-STUCK KEY, ONLY ERRORCX complaint, the unit is making a loud noise in spin. Ran the test 51. The gearcase is grinding. This is the cause of the issue. GAVE ESTIMATE TO CX, DECIDE TO PURCHASE NEW TOO COSTLY. COLLECTED SERVICE FEE ON IWALLET 144.00. Done. ; ordrng 1 W11130356 (Suspension) and 1 W10734521 (Slider) and 1 W11393685 (Gearcase)"

Knob is cracked and the knob that was sent to the customer was the wrong one. Had to remove the metal insert from the broken knob. Will need to order the correct knob.; ordrng 1 W11317537 (Knob)

"Installed new control board. The valves are all working now. However, the drain pump is now failing because of the new board. The new board received was defective out of the box. reordering part and rescheduling.; ordrng 1 WH22X36637 (Control)"

Ice box auger is broken. Ice will not dispense. Quoted cx for repair and they accepted.; ordrng 1 WR29X43994 (Ice box)

"Upon arrival, compressor is making a very loud ticking noise. Unit is not cooling despite holding its charge after last visit. The new compressor is defective. Ordering replacement. Cx will contact cx care to discuss other possible resolutions to the issue.; ordrng 1 W10779331 (Compressor)"

"JB out 4/5/24.Dishwasher has been installed along with a properly installed Air Gap.Upon arrival found water supply valve (under kitchen sink) shut off. Opened valve, verified no water flow into dishwasher.Selected Start button and observed normal water flow into dishwasher tub.Opened door and found water continued to dribble water. Water did not stop flowing until shut off valve was closed.Ordering a replacement inlet valve W11434044; ordrng 1 W11434044 (WATER INLET VALVE)"

Found the unit shows signs of leaking from the fabric softener dispenser. Ordering all parts needed and will replace the suspension rods on return as well. ; ordrng 1 W11569112 (Dispenser) and 1 W11662156 (Ring tub)

Sr7738834355 cycled unit and found unit stalling during wash. Called Techline to help diagnose unit. After running various test found control board is faulty ordering part for repair.; ordrng 1 W11401710 (Acu)

"Customer declined refrigerator sealed system repair. Customer is just paying $145 for service fee. ; ordrng 1 WR87X36103 (Evaporator) and 1 WR87X23410 (Compressor) and 1 WR87X36101 (Freezrper,evaporator)"

"Need more work- not spinning properly, clothes are still wet after spin cycle- water not draining properly as well- latch is working intermittently- ordering parts for unit. ; ordrng 1 WPW10276397 (Pump) and 1 W11212745 (Actuator) and 1 W11188527 (Cntrl elec) and 1 WPW10482836 (Latch)"

Replaced listed high voltage parts but unit still not heating. Found the high voltage transformer faulty. The primary windings are open. Will need order and replace the transformer.; ordrng 1 W11545871 (Transformer)

Suspension rods are very worn ; ordrng 1 W11396716 (Suspension rods)