Icebox at 14 degrees and icemaker still displaying no cool error code.need to call techline.; schdld next appmnt for 4/16 TUE !

Paul with tech line. Going over unit. Cksf2412. Part number is 1.7 or later under glass top. Need to get pictures of under unit and submit photos to under warranty claim. Control of burner induction. 5304527814 board with the right software update on it. Case number is 87178754. ; snapped 2 QuickPics

Tech was assigned as a helper;

"Noise during slowing down. Found Splutch grinding. Replaced and tested, unit functions as designed."

Visual and physical inspection was performed and found an oven door that the integrity of the outer glass supporting bracket is compromised. Outer glass supporting brackets and screws are recommended for replacement.; ordrng 2 W10837731 (Supporting screws)s and 2 W10883315 (Glass bracket)s

Dishwasher not responding on test cycle. Call tech support. Bad controls board. Install new board. Test normal cycle all work ok.

Still having issue will contact tech line Monday; O-emld tckt

"Washer not responding on nothing check capacitor ok, call tech support.SR 778882312. Reroute for parts; ordrng 1 W11608050 (Cntrl, electronic)"

Cx Re-schedule ;

Parts not delivered yet will need to reschedule soonest available day; schdld next appmnt for 4/17 WED AM

Unit continuously draining will need to replace the pressure sensor will order control in case its needed.; ordrng 1 WD21X25468 (Pressure sensor) and 1 WD27X27023 (Control)

I ordered the wrong color door ; ordrng 1 LW11026428 (Door)

Cycled unit and found inlet water hose not properly installed causing leak. Water valve is cross threaded/damaged. Most likely caused during install. Installed new water valve and retested unit now working as designed No leaks job completed.

"Found defective heating element, Replace defective heating element tested unit and is working properly"

Customer spoke to me over phone. Needs Tuesday instead. Plus tech line. ; schdld next appmnt for 4/16 TUE !

"Rev inspector unit unit would not go into a wash cycle of a go directly from sense to done tested capacitor capacitor, tested bad replaced capacitor and actuator. Tested unit unit passed all test. Also calibrated unit for consumer job complete; used 1 W11395618 (Capacitor) from stock"

Broken wires under freezer door. Need new door. ; ordrng 1 W11566705 (DOR-FIP)

"Replaced the lock assembly. Entered SMRTHQ,test the unit functions passed. All ops normal."

Ice maker not producing ice. Ice in ice tray. Replaced ice maker. Unit operating as designed. Job complete

"Rc defrost issue. Replaced thermistor, fan scroll and hv board. Also applied foil tape over vents at bottom of rc compartment. Tested unit. Unit operating as designed. Job complete."

"Visual and physical inspection leaded me to a bent backwards latch, so I managed to reshape it to original state and have reset the clock plus ran a functional test successfully.; ordrng 1 5304528836 (Oven door latch motor)"

"Mike with tech line, recommended referring job to a seal system tech for a more accurate diagnostic Reference case # 87179240.; snapped 1 QuickPics"

Found Leds not working. Removed and replaced all leds. Now working as designed. Special Project S84638

Knob loosen timers loose. Stripped out. Ordered timer and knob. TIMER WE04X24549. KNOB MAIN ASMWE01X24552; ordrng 1 WE04X24549 (TIMER) and 1 WE01X24552 (KNOB MAIN ASM WE01X24552)

Unit has a bad capacitor. Replaced with pre ID part. Unit checks ok.

Inspected unit as necessary. Diagnosed wire harness coming to bulb holder not seated properly. Technician adjusted wire to bulb holder. All OK

F0E5 F2E1. Unit was shaking during spin upon arrival. Unit was already leveled. The basket was wobbling inside the tub. Found that the nut securing it to the transmission was loose and causing the wobble. I tightened it back up and retested. Unit is now spinning normally.

Found the Gearcase leaking oil and oil damaged listed parts. Will need to replace the lower harness it has a damaged wire.; ordrng 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10528947 (Hub) and 1 W10752187 (Screw) and 1 W11545744 (Lower harness)

Need to order users interface and the main control in order to fix touchpad not working randomly issue. Can find the right model number. The one on the unit shows 09 but the ones in the lookup shows 9. ; O-emld tckt

F7e8 error will need to replace all parts in the drive system in order to fix this intermittent issue.; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11624943 (Control)

Test 57;shows e-5. Replaced defective ice maker and cycled unit.Tested ok

Found dishwasher with heating error ran through auto test to reposition tested ok complete.

Unit not dispensing water no water in unit. Found bad valve. Removed and replaced housing tested now working as designed.

Diagnosed a French door freezing foods in RC. Ran test 3 to check damper and found that damper is having trouble closing making a grinding type stuttering sound. Will order and replace damper assembly. ; ordrng 1 WPW10196393 (Damper)

Pulled unit down and took shell. Found a secondary issue in the power cord being burned out. Will order and replace new cord with fuse. ; ordrng 1 W11187358 (Power)

Found ice maker jammed. Had it replaced.

Found main water valve unplugged plugged back in tested unit working as design

Installed new components. Have now replace all water tank and dispenser parts. Still leak coming from back of machine when running bulky. Will call and document with GE upon open hours to see how we should proceed. ; schdld next appmnt for 4/16 TUE !

"Visual and physical inspection leaded me to an Ice-maker that was turned off (see picture). Temperature in freezers was below recommended, and was unable to witness any frozen groceries. So I have turned ice maker back on, adjusted temperature to recommended and asked consumers to allow 24-48 hours for new changes to take effect. Consumer will monitor during the weekend and will reach out if needed."

Customer states that the washer does not spin all the water out. Wet clothes at end of cycle (second visit). IT WAS AFTER TECHLINE HRS. PLEASE SCHEDULE AN APPOINTMENT TUESDAY. I NEED TO CALL TECHLINE FROM CUSTOMERS HOME.; schdld next appmnt for 4/16 TUE AM

"Unit wash plate, need to remove basket to check for stuck object causing F71; ordrng 1 WPW10357576 (Wash plate)"

Parts not delivered to me. Rescheduled ; saved tckt

Found washer intermently leaking into tub, needing valve, Replaced and retested unit, unit functioning as design.

"Found hook was broken securing element. Ordering new, will install on return visit. ; ordrng 1 W10909479 (Hook)"

Found f1e1 code also other codes present needs main board and user interface quoted customer will let us know; ordrng 1 W11297273 (Control) and 1 W11120573 (User interface)

Found bake element shorted customer approved will collect remaining on return ; ordrng 1 W10779716 (Bake element)

"Installed wire harness and speed sensor,tested unit still not spinning.Called GE techline advised me to change the board and lock. Ordering parts.; ordrng 1 WH22X29556 (Ui control) and 1 WH08X32657 (Lid lock)"

Unit had bad shifter. Installed new from stock. Tested unit. Unit now working as intended; used 1 W10913953 (Actuator) from stock

"Cycled unit and found unit not draining. Remove pump and found Object keeping impeller from turning. Removed obstruction, reinstalled drain pump and retested unit, unit now working as designed job completed."

Dryer making bumpy noise. Replaced dryer kit. Dryer operating as designed.

Tech was assigned as a helper;

Found water in dishwasher. Per customer another company had replaced the drain pump. Found a blockage from small pieces of glass. Had them cleared now this washer works OK

Upon plugging into power. Drain pump continuing to run. Faulty pump. Will order components needed. ; ordrng 1 WH23X28418 (Pump) and 1 WH22X37220 (Cntrl) and 1 WH19X27495 (Harness)

"Cx states unit stops cooling. Removed old unit from home, installed new unit. Removed front wheel assemblies and installed black support feet from old unit. No water line to connect. Installed center trim and lower trimUnit is cooling as designed job complete"

"Cx states sealed system leak. Unit was not plugged in to power or waterline on arrival. Removed old unit from home and installed new unit. Connected waterline verified no leaks/ purged dispenser of air, set down legs and leveled unit.Unit is cooling as designed jobncomplete"

Ordering a motor; ordrng 1 WE17X22217 (Motor)

Found the noise coming from the drain hose and power cord tapping against the back panel of the wash and making a loud noise. I was able to route the power card differently but the drain hose as no room to be relocated. I gave the maintenance team a tip to insulate the drain tube with a foam and that will stop the rest of the noise. All functions tested ok. No error codes stored. Job completed.

"Rotor screw strip broke can not take out. Customer has waited to long for repair wants new appointment soon, or replaced unit.; ordrng 1 W1144984 (Gear case) and 1 W1075448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11510461 (Wash plate)"

"Customer states the unit is not freezing properly. Some of the food is not frozen solid and ice cream becomes mushy after only a day or two. Called WPTS(7738871236) and spoke to them about what I saw. The evaporator fan was not running while I was speaking to the customer. I turned down the cooling and closed the door. As she was removing the Fc items the fan came on. When I opened the evaporator compartment there was only a partial frost pattern. Later after troubleshooting it looked better even though I would expect it to be worse since I had the unit open and the evaporation panel off while I was inspecting for leaks. When doing a wattage test there was only about 15-20 watts. Per WPTS it should be more like 70-90 watts the amp draw was about 1 amp. I looked for evidence of leaks in the unit and evaporator compartments but found no evidence. WPTS recommended pressurizing the unit with nitrogen and checking for leaks. If I do this now the customer will not have any cooling at all until I can get sealed system parts to repair this unit. See notes on scheduling.; ordrng 1 W11582579 (Compressor) and 1 W11504415 (5/4 NR MS 00 (HEAT LOOP TO CONDENSER)',) and 1 W11504449 (4/2 NR AL 00 (CAPILLARY TUBE TO EVAPORATOR) and 1 W11109499 (DRIER (SERVICE DRIER WITHOUT DYE) (ALSO ORDER THE FOLLOWING LOKRING PARTS)) and 1 W11504415 (8.5/8 NR MS 00 (SUCTION TUBE TO COMPRESSOR) and 1 W11504431 (7/5 NR MS 00 (COMPRESSOR TO CONDENSER)',) and 1 W11506635 (TUBE, CHARGING (1/4' W/ SCHRADER VALVE)',) and 1 W11506619 (8 NK MS 00 (CHARGING TUBE TO COMPRESSOR)',)"

Found both mounting nuts were broken ordering new; ordrng 2 WB01X10124 (Nut assembly)s

Found bad fresh food door gasket ordering new; ordrng 1 W11240749 (Door gasket black)

Found refrigerator ice maker not filling ice maker on advance no fill ; ordrng 1 WR57X30890 (Isolationvalve) and 1 WR30X39385 (Icemaker)

Found refrigeratorbuilding condensation in freshfood area found dead deli Ui customer decline estimate at this time do not order parts complete paid for service .; ordrng 1 KRMF706ESS (Door) and 1 WPW10769076 (Ui) and 1 W11170612 (Harness)

Installed parts tested to a fill drain tested ok complete.; ordrng 1 WD19X25461 (Drainpump)

Cx claims that washer is filling then draining water out of drum before agitating.ordered new control board.; ordrng 1 W11608056 (Control board)

Found no voltage to valves; ordrng 1 WH22X35518 (Control board) and 1 WH08X29513 (Harness)

Damper leaking ; ordrng 1 WP67006341 (Gasket) and 1 WPW10196393 (Damper)

Fresh food evaporator is frozen up badly ; ordrng 1 W11087438 (Harness)

Broken wire harness in the door; ordrng 1 LW11202405 (Door)

Found faulty damper

Found diffuser exexively loud and clicking need diffuser.; ordrng 1 W11164593 (Diffuser)

DSI module not receiving 120 volts from board; ordrng 1 W11620680 (ACU)

Unit not seeing lid lock; ordrng 1 W11513248 (Lock) and 1 W11626074 (ACU)

Compressor was seized up. No cool ordered new compressor. Schedule as training for TR.; saved tckt

F3e2 error code. Light stays onOrdering parts. ; ordrng 1 W11618921 (Acu) and 1 W11459149 (Hanrness) and 1 WPW10298258 (Harnes) and 2 WP3387223 (Electrode)s

Gasket broke. And ice door frozen shut. Keeps freezing shut ordering door. ; ordrng 1 W10917313 (Gasket) and 1 W11594927 (Ice door)

Door falls down. Ordering hinges. ; ordrng 1 W11712995 (Left hinge) and 1 W11712996 (Right hinge)

Unwrapped front panel with customer who left in film and found a scratch on bottom right of front panel. Will need new panel sent to customer. Will order and install on return.; ordrng 1 WD27X33580 (White door panel)

Pulled up to house and found that harnesses terminal block was broken and connectors looked bent and frayed. Showed customer because he pulled up to house same time as me. Ordering new harness. ; ordrng 1 W11529071 (Harness)

"JB out 4/11/24.Customer states washer lid will lock but washer does not start.Found failed Capacitor.Installed replacement Capacitor W11395618 (USED FROM TRUCK STOCK). Tested operation. Observed loud grinding noise from splutch.Installed replacement (Cam/Splutch ASM from Truck Stock.)Reassembled unit.Unable to run calibration cycle, unit will not enter but only spins at high speed.Spoke with Austin at Whirlpool factory Tech line. After several attempts to run calibration cycle, Austin recommended replacing the machine control. Ordering machine control, and HMI under the manufactures warranty at no charge to the customer.; ordrng 1 W11675701 (HMI) and 1 W11627413 (MACHINE CONTROL), used 1 W11395618 ( CAPACITOR), and 1 W10721967 ( CAM KIT) from stock"

"Tested unit found defective timer, thermostas, and igniter ; ordrng 1 WE04X24550 (Timer) and 1 WE04X25195 (Thermostat) and 1 WE04X26138 (Thermostat) and 1 WE04X25199 (Thermostat) and 1 WE04X25201 (Thermostat) and 1 WE4M449 (Igniter)"

Found broken strike.; ordrng 1 W11457841 (Strike)

Broken strike. Part on order follow up required. ; ordrng 1 W11457841 (Strike)

"Received another defective control. This time, the main valves and drain pump are working fine. But 3 secondary valves and the UI are not functioning properly. The UI is blinking and unusable. I plugged the old control back in to see if the UI has failed, but it works fine with the old control. I need to order a third control now. Cx doesnt want to wait for another part and is going to Costco to ask for a replacement.; ordrng 1 WH22X36637 (Control)"

Robert with tech line. Ran test 81 and 82. Still no water to unit. File number for this call. Steam out fill tub freezing and see if it works after this. 87173791. ; schdld next appmnt for 4/15 MON !

Unit is not draining at all. F21 shows up. Talked to parts and will get it on truck. 280187 pump assembly. ; ordrng 1 280187 (Pump assembly)

Visual and physical inspection plus functional testing and found a bad clock board. ; ordrng 1 W11620552 (Clock board)

No parts in box for this job. Part are highlighted on paper. Unit will need new spark igniter. Follow scheduled for Tuesday 16 anytime.; ordrng 1 W11524031 (Ignite er)

"Upon arrival, inspected unit unit would not start to spin in like it make a loud humming I replaced the actuator and capacitor. Retested unit after checking, splotch clutch was fine belt was fine during spinning. The motor found that the motor was seizing up I was able to free it. I started the motor in a calibration cycle to calibrate the capacitor and actuator during this spin cycle the unit completely sounded very loud like the motor is going out ordering ordering a motor gear, case assembly and drive hub; ordrng 1 W11026785 (Drive motor) and 1 W11449840 (Gear case assembly) and 1 W11551646 (Spanner nut) and 1 W11510461 (Wash plate), used 1 W11395618 (Capacitor), and 1 W10913953 (Shift actuator) from stock"

"SR #- 7738870539, unit need water valve and tube. Please I need refrigeration tech as helper, unit need to be moved out to access the parts, built-in.; ordrng 1 WP2307650 (Water valve) and 1 W11662302 (Water tube)"

"Replaced control, oven temp sensor, and oven door gasket. Tested unit. Unit operating as designed. Job complete."

Unit is not cooling now Called tech line File number 7738874175 told to replace control. Ordering control not in stock.; ordrng 1 W10807590 (cntrl-elec)

Start switch not working. Part on order follow up required. ; ordrng 1 WP3398094 (Switch)

Found the refrigerator temp at round 45 degrees and the freezer at 1 degrees. I ran several diagnostic test and all functions passed but the temp in the refrigerator is not correct. Ordered main control and wire harness that comes with the new temp sensor for the refrigerator section. Will come back with the damper control. Harness is on back order so I informed the customer on the process. ; ordrng 1 W11524469 (Control electric) and 1 WPW10422363 (Harness wire)

"JB OUT 4/11/24. Customer states freezer drawer is very difficult to open and close. Additionally, upper right hand door gasket is cracked, not sealing. Ordering replacement refrigerator door gasket 10830162, Left-hand and right hand freezer drawer slide part number W11658402 quantity of two; ordrng 2 W11658402 (SLIDE)s and 1 W10830162 (GASKET FF UPPER)"

Unit has bad light socket in ff section. Socket is shorted out. Quoting for new socketParts: $21.09Service Charge: $145.00FRL: F12 - $139.87 Additional Labor: $0.00Other: $0.00Subtotal: $305.96Tax: $1.58Job Rate: $307.54Collected 145.00 service in cash; ordrng 1 218906802 (Light socket)

Unit not able to shift from agitate to spin. Ordering new shifter and pulley wheel. ; ordrng 1 WH03X30517 (Shifter) and 1 WH03X32097 (Trans pulley and nut)

Lid cracked on left side causing lit to not close properly. Ordering new lid and hinges. ; ordrng 1 W11259006 (Lid) and 1 WP8563965 (Hinge) and 1 WP8572974 (Hinge)

Dc circuit is dropping power ordering all fans ; ordrng 1 W11087438 (Evap motor) and 1 W11249952 (Evap motor freezer) and 1 W10846539 (Ice box fan)

Found bad light transformer and control odering control and transformer ; ordrng 1 W11325786 (Control) and 1 W11238401 (Transformer)