Local Reviews
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Jim S.
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 The customer states that two different times the freezer completely melted down. The fresh food ice maker fill tube is frozen; ordrng 1 W11114721 (cntrl-elec) and 1 W11366500 (HEATER)
Antonio D.
REFRIGERATOR WHIRLPOOL WRT541SZDB00 "Need fresh food door gasket black. Ordered part.; ordrng 1 2177311 (gasket,door ff (blk))"
Michael M.
WASHER MAYTAG MVWB835DW4 Cx shows tech stripped impeller. This is a new separate issue please bill accordinglyNeeds impeller W10902814Spoke with dispatch and will have call rescheduled for following day for another tech; ordrng 1 W10902814 (IMPELLER )
Michael M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Cx states the rc ice maker leaks a little bit from the ice maker and drips down the interior door and into ice bin.Temps are set to normal and u it is cooling as designedTested water dispenser and have good pressure and flow. Found small amount of ice frozen around ice maker. Ordering rc ice maker W11294907an water valve WPW10341329Office to resch call when parts are available; ordrng 1 W11294907 (ICE MAKER) and 1 WPW10341329 (AFTER VALVE)
Jonathan B.
RANGE WHIRLPOOL WFG525S0HV1 Found broken knob. ; ordrng 1 W11239985 (knob)
Chase F.
REFRIGERATOR KITCHENAID KRFC704FPS01 Found icemaker not cycling but receiving voltage. Ordering icemaker. ; ordrng 1 W11115534 (ICEMAKER)
Chase F.
WASHER MAYTAG MVWB855DW0 Installed all new parts. Tested. Unit is now no longer spinning. Made sure no obstructions between washplate and basket. Receiving 57e5 error code indicating a shifter failure. Ordering shifter parts and another gearcase Incase this one came in defective. ; ordrng 1 W10734521 (SHIFTER) and 1 W10754448 (SHIFTER) and 1 W10811956 (GEARCASE)
Chase F.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Did not get sent out with sump, re ordering.; ordrng 1 W11085683 (SUMP)"
Randy C.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Needs main control and UI. Did not recive parts needed. Quoting for controls replacement. W11089931 panel UI and maincontrol ; ordrng 1 W11089931 (panel-ui)"
Rod H.
WASHER WHIRLPOOL MHW5630HW0 Leaks water onto floor in front of machineConfirmed Found dispenser alignment issue and corrected made adjustment now closing as designed
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS970CIHZ00 Found defrost sensor ol will use board on return visit ; ordrng 1 W11229010 (HARNESS )
Dane K.
DISHWASHER KITCHENAID KUDE20FBSS0 Found seal out of place causing leak. Secured seal in place and tested unit. Unit functions normal now
Dane K.
REFRIGERATOR KITCHENAID KRMF706EBS01 Remove and replace door and control board and tested unit. Unit functions normal now
James G.
DRYER WHIRLPOOL WGD4850HW0 Unit has restricted vent. Heats normally with vent off.Advised customer should be cleaned professionally
Darren A.
RANGE WHIRLPOOL WFG510S0HS1 Need burner heads. Ordered updated heads.; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515453 (burnr-head) and 1 WPW10515454 (burnr-head) and 2 WPW10515455 (burnr-head)s
James G.
DRYER WHIRLPOOL RED4340SQ1 Vent restricted
Darren A.
RESIDENTIAL REFR KITCHEN AID KRMF706ESS01 Ordered pan and rail.; ordrng 1 W11131390 (bracket) and 1 W11387048 (PAN)
James G.
WASHER MAYTAG MVWB835DW1 "Found blue wire to drain pump broken, repaired wire end and retested Tested ok"
Irvin F.
WASHER MAYTAG MVWB865GW1 F7/E9-LCKD ROTR F0/E5-OFF BAL F2/E1-STK KEY Cx says the unit is not cleaning clothes. Found the suspension is weak. The tub drags and hits the sides. Slider is loud. Ordering the components. ; ordrng 1 W10447975 (slider) and 1 W10905022 (clutch) and 1 W11033601 (suspension)
Irvin F.
M/W OTR WHIRLPOOL WMH31017HS2 "Cx says the unit not heating. Found the failed switch. Replaced switches and diode test failed. The unit needs magnetron failed and control. ; ordrng 1 W10343300 (capacitor) and 1 W10754299 (magnetron) and 1 W10849829 (cntrl-elec), used 2 W10727360 (MICROSWITCH), and 1 W11256462 (DIODE) from stock"
Antonio D.
DRYER WHIRLPOOL WGT4027HW0 Checked unit on timed dry and regular sensor cycles. Found dryer-operates to mfg.’s specifications. The house vent flap is obstructed does not open. Advised client need to be opened. Tested dryer. Working ok.
Irvin F.
WASHER MAYTAG MHW5630HC0 Cx says the door is splitting. Confirmed issue. The connectors are damaged. The error code was for the lock. Due to condition of the door the latch would not connect all the time. Replacing door components. ; ordrng 1 W10626041 (handle) and 1 W11178958 (INNER DOOR) and 1 W11196016 (DOOR)
Antonio D.
DRYER WHIRLPOOL WGD8200YW1 Idler pulley was defective. Replaced idler pulley and tested. Working ok.
Cesar H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Upper rack adjuster has a failed roller mount causing roller to fall off and rack to drop ; ordrng 1 W10712395 (adjuster)
Jonathan B.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Replaced defective fan motor. Tested unit and is working properly
Jaime G.
REFRIGERATOR KITCHENAID KRSC503ESS01 Found a broken dispensing line had part ordered; ordrng 1 W10386774 (spigot)
Jonathan B.
DRYER MAYTAG MGDB765FC0 Found loose connection to igniter. Fixed connection. Tested unit and is working properly.
Jonathan B.
DRYER WHIRLPOOL MGDX655DW2 Found loose connection to igniter. Fixed connection. Tested unit and is working properly.
John B.
REFRIGERATOR KITCHENAID KRFF300EWH01 See office notes. Pay by check.; ordrng 1 LW10721540 (dor-fip)
John B.
WASHER MAYTAG MVWC565FW2 There’s no cold water. Water go into the washer. But the valve is not opening. Ordering the part that is needed. Set up to repair for Monday; ordrng 1 W11038689 (valve)
Chase F.
WASHER WHIRLPOOL MHW6000XW2 "F9e1, f9e2, found obstruction to drain pump causing for long drain error code. Removed all obstructions and repaired connection to pump. Tested. Unit now draining without any problems. All ops now testing out normal. Job complete."
Darren A.
DRYER AMANA NED4655EW1 "Replaced thermostat. Cycled unit, vent exit temperature 143 on cut out."
Darren A.
DRYER MAYTAG MGDC215EW0 Installed repair kit.; used 1 4392065 (DRYER REPAIR KIT) from stock
Jonathan C.
REFRIGERATOR MAYTAG MSF25D4MDM01 Found led board bad replaced tested working to spec parts is going to s code part
Randy C.
FREEZER WHIRLPOOL WRT518SZFM00 Removed and replaced harness and motor. Now working as designed sealed gap. Job complete
Randy C.
WASHER WHIRLPOOL WFW5620HW0 Removed and replaced harness and panel. Checked for obstruction through the unit hoses and tub found cleared replaced . Ran diagnostic Test. Tested now working as designed job complete.
Kenneth M.
DRYER WHIRLPOOL WED6620HC1 Fiund unit prematurely shutting off. Ordering control board and sensor. Unit shuts down prematurely in timed dry. Rattle drom blower wheel. Cracked causing vibrations. Ordering new blower wheel. Rescheduled customer for thursday 6-11-20; ordrng 1 WPW10298258 (Sensor) and 1 W11388022 (Board)
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Auger weak. Low ice. Oddrring auger motor. Will replace ice maker. Reachdduled customer for saturday 6-6-20; ordrng 1 WPW10317991 (Auger)
Lance V.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Tech line sr#7727697760On arrival - opened pantry control panel, and found full of water, connections and board completely corroded, wiring fell apart. In order to correctly repair this unit we will need to order new pantry door with new harness. We need to re route with additional parts. ; ordrng 1 W10815668 (dor-fip bl)"
Aaron B.
RANGE WHIRLPOOL WFE505W0HZ1 "Replaced the 3 burners both Ruth side and left back , tested unit operations ok at this time"
Hector Z.
MICROWAVE WHIRLPOOL KMBS104ESS03 "Replaced Electronic Control (W10891908), Fuse (W11188752), and repair the P1 connector. Before I power up the unit I contacted the Tech Line (SR#7727992863) to go through the rest of the switches and connectors. Tested ok."
Jonathan C.
REFRIGERATOR WHIRLPOOL KRFF507HBS00 Found filter not installed all the way reinstalled filter tested working to spec
Darren A.
DRYER AMANA NED4655EW1 "Replaced faulty element, checked out okay.; used 1 279838 (ELEMENT) from stock"
Lance V.
REFRIGERATOR MAYTAG MFI2570FEZ00 Needs work- found failed ice maker leaking from mold assembly. Need to re route with parts for repair.; ordrng 1 W10882923 (icemaker)
Darren A.
WASHER MAYTAG MVWC565FW0 "Unit out of level causing out of balance condition, leveled washer, recalibrated unit, cycle tested, checks out okay."
Lance V.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Needs work- found freezer evaporator fan motor not working getting 121.5v. Causing no cooling either freezer or fresh food section. We will need to re route with parts; ordrng 1 WP2163777 (blade-fan) and 1 WPW10464673 (motor-evap)
Darren A.
WASHER MAYTAG MVWB766FW1 "Replaced control and water valve, recalibrated washer, cycle tested, checks out good."
Lance V.
DISHWASHER MAYTAG MDB4949SHZ0 Needs work. Found faulty detergent dispenser leaking rinse aide causing poor dry quality. Calibration passed and unit heating element is working. Need to re route with new detergent dispenser for repair ; ordrng 1 W10861000 (detergent dispenser)
Irvin F.
REFRIGERATOR WHIRLPOOL KRFF507ESS00 Cx says the unit is frosted up in fresh food section. The evap thermistor failed. Can see frozen ice drops on the evap coil. Removed the power replaced the evap harness. Assembled and powered unit. All ops normal. ; used 1 WPW10277799 (HARNESS) from stock
Irvin F.
WASHER WHIRLPOOL WTW4816FW2 "Wash stuck in spin on arrival. F0/E2-SUDZ, one error code found in the unit. Suds code. Cleared code ran components test. Found the cold valve is not opening fully water source is good. Removed power replaced the inlet valve. Test for flow passed. ; used 1 W10869799 (VALVE ASSEMBLY) from stock"
Lance V.
RANGE WHIRLPOOL WFE505W0JS0 "Tech line sr#7727935524Found unit not installed properly, causing fire it’s power cord and main harness. Needs new power cord and harness for repair. Documented with tech line, but unable to wait over 30 minutes for safety. Customer to call whirlpool customer service. ; ordrng 1 W11416047 (MAIN HARNESS)"
William L.
DRYER MAYTAG MED6230HW0 "Called WP TL Ref # 7727993464, ran factory diagnostics, unit runs all factory test normally, ordered main control unit; ordrng 1 W11406681 (ACU BRD)"
George Y.
WASHER WHIRLPOOL WTW4815EW1 Found washer control board non responsive ok to order control.; ordrng 1 W11305799 (cntrl-elec)
George Y.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found refrigerator lighting not functioning need to replace control board and led kit ok to order.; ordrng 1 W10865838 (module) and 1 W11035836 (cntrl-elec)
George Y.
DISHWASHER KITCHENAID KDTE104ESS0 Found dishwasher panel control not responding properly need to replace ok to order part.; ordrng 1 W10903576 (panel-cntl)
Lance V.
DRYER MAYTAG MEDC215EW1 Fixed- found faulty timer not advancing. Replaced timer and tested ok. Unit is now fully operational and working as designed
Chase F.
WASHER MAYTAG MVW6230HC0 Confirmed 120v at outlet. Not getting voltage to control. Ordering parts for repair. ; ordrng 1 W11413404 (CONSOLE) and 1 W11419173 (CNTRL)
Jaime G.
WASHER MAYTAG MVWB835DW4 Installed the new lid and switch washer ok
Cesar H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced control all tested good
Rod H.
OVEN JENN-AIR JGRP436WP01 Ignition is not compleate and unable to calibrate control of temperature due to out of control temp sensing system.Control of these conditions will require parts ordered; 1 W10888661 (cntrl-elec) and 1 W10888661 (cntrl-elec) and 1 W11193822 (regulator) and 1 WPW10131825 (sensor)
Cesar H.
WASHER MAYTAG MVWB765FW1 F8E1 code long fill found main fill hot valve fails to open has 120v to it from control ; ordrng 1 W11165546 (valve)
Jaime G.
REFRIGERATOR KITCHENAID KSC24C8EYY00 Installed a new ice maker now it cycles
Jaime G.
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Found unit off. Installed a new control board
Cesar H.
MICROWAVE OVEN WHIRLPOOL WMH32519FS0 Replaced high side compartments. Tested unit and it failed blowing the fuse contacted tech line went thru checks with them and no component tested bad per parts replaced tech line determined transformer should be replaced since problem is in the high side ; ordrng 1 W10836753 (transformr)
Cesar H.
WASHER MAYTAG MVWB765FW2 Found code F7E9 stored in memory ran a full test on unit can not find the reason for the code. Customer stated they where in the middle of a load when unit shut off and would not come back on. Checked power supply and connections to Ui all checked good. Only problem found is a chip on agitator that could be snagging clothing ; ordrng 1 W11161960 (agitator)
Cesar H.
WASHER MAYTAG MVWB835DW0 Stripped wash plate splines and failed lid latch fails to lock; ordrng 1 W10810403 (lid lock assy) and 1 W10902814 (washplate)
Francisco S.
WASHER MAYTAG MHW3E301YW00 Checked unit found multiple error codes. F9 e1/ f6 e1/ f5 e2/ lf. Performed quick diagnostics and unit ran ok. Secured connections between ccu and mcu. Drain pump abnormally loud. Informed cx drain pump needs to be replaced. Provided estimate cx will attempt to repair on their own.
Francisco S.
OVEN KITCHENAID KGRS807SSS01 "Checked unit found loose oven door handle. Provided estimate, cx agreed to it. Disassembled door tightened screws and added loc tite. Assisted cx cleaning glass. Unit now checks ok. Cx interestted in grates but they seem to be discontinued will add part numbers here.1) 9761625CB2) 9761624CB3) 9761557CB"
John B.
RESIDENTIAL REFR WHIRLPOOL WRT518SZFM00 "The temperatures are too cold in the refrigerator section, it is freezing the food on the top shelf. Ordering the parts that I need to repair this.; ordrng 1 W10316760 (thermistor) and 1 W11387533 (CONTROL )"
Francisco S.
REFRIGERATOR KITCHENAID KDDO24CVX01 "Cx stated unit display is always at 2 and 40. Reset temp to 0 and 37 which is what my thermo couple picked up. Asked cx to not open doors for 24 hours and will check temp display tomorrow to ensure everything is ok, explained to her it will loose temp as doors are open and amount of time that door is opened for.Sr#7727.994572 Adrian"
John B.
DISHWASHER WHIRLPOOL WDT730PAHZ0 The dishwasher fills up with water. But it will not wash the dishes. The motor has failed for the sump. Ordering the parts I need.; ordrng 1 W11085683 (pump&motor)
John B.
DISHWASHER WHIRLPOOL WDT780SAEM1 "The customer is concerned about mold build up. Bruce Whirlpool. F7E1. The dishwasher has a bad controller, it is not heating up the water. Ordering the parts.; ordrng 1 W10854221 (cntrl-elec) and 1 WPW10705575 (sensor)"
Francisco S.
RESIDENTIAL REFR WHIRLPOOL WRS571CIHZ01 Checked unit found temp in ffc at 36.4 set for 37. And fc -2.4 set for 0. Conducted resistance check on thermistors and ensure damper opens and closes all the way. Re arranged cx drawer set up to a tower set up and educated her on air flow and food location for optimal performance. Set fc at 2 and ffc at 39. Advised her to monitor temp and report any issues.Resistance on thermistors p5 connector.Ffc 41 degrees 6.74 k ohmsFc at -2 23.43 k ohms
Francisco S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Removed and replaced inlet and dual valves, installed check valve unit now checks ok. Water flow still a bit slow but it’s water pressure from home."
Francisco S.
DISHWASHER WHIRLPOOL WDP370PAHB0 "Removed and replaced pump,and fill/drain hose, tested ops unit now checks ok."
Frank P.
REFRIGERATOR KITCHENAID KRFF507HPS01 Customer stated not making ice or dispense iceNo codesPerformed diagnostics Found needs new ice maker and auger motorAnd UI panel; ordrng 1 W10822606 (motor) and 1 W11405309 (UI PANEL)
Frank P.
REFRIGERATOR AMANA ASI2575GRB01 "Customer stated not sealing correctly Performed diagnostics Found gasket is ripped and wornWill order part ; ordrng 1 2159082 (gasket,door fzr (blk)"
Patrick C.
WASHER WHIRLPOOL MVWX655DW2 Removed and replaced gear case. Tested unit. All ops checked good
Lance V.
WASHER WHIRLPOOL WTW7500GC0 "Fixed- replaced faulty control board and lid lock assembly. Ran calibration and passed, auto test passed. Unit is now locking lid for wash and is fully functional"
Lance V.
COOKTOP WHIRLPOOL KGCU467VSS00 "Needs work- needs new burner heads and plates, as well as spark module. Customer declined further repair at this time, will buy new appliance"
Andrew P.
REFRIGERATOR KITCHENAID KRSC503ESS01 Ice bucket is not sitting flush and ice bin housing is missing retaining tabs so it does not stay in place on door. Ordering ice bin and housing.; ordrng 1 W11109888 (ice-contnr) and 1 W11126296 (cover-frnt)
Andy H.
RANGE JENN-AIR JGRP436HL00 Parts came out damaged again.; ordrng 1 W11315585 (glass-door) and 1 W11333179 (PANEL W11333179)
Leon M.
RANGE WHIRLPOOL WEE510S0FB2 Cx states that unit is not working properly.After running diagnostic check find that unit has a bad control board ; ordrng 1 W10894098 (cntrl-elec)
Lance V.
DRYER MAYTAG MEDC465HW0 "Electrical unsatisfactory, found unit only getting L1-N 110vac, missing 1 leg. Advised possible issue with breaker to home, please contact electrician"
Leon M.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Cx states that unit is not working properly.After running diagnostic check find that unit has a bad ice maker ; ordrng 1 W11294907 (icemaker)
Leon M.
FREEZER WHIRLPOOL WRS325SDHB01 Cx states that unit is not working properly.After running diagnostic check find that ice drawer container is broken ; ordrng 1 WPW10670845 (container)
Timothy J.
MICOWAVE KITCHEN AID KMBS104ESS03 Removed the microwave from over the double oven. Installed parts. Tested unit. Unit operating as designed.
Timothy J.
ICEMAKER KITCHENAID KUIX505EBS1 "Customer states the unit will work for a while then not. They can tell when the unit is not going to work because the sound of the unit changes and water is dripping on to the ice in the bin. Customer has started the unit and a couple harvests are present on the cutting grid. These ice slabs do not appear to have made it all the way on to the cutting grid. When this happens the sound and dripping water the customer has described is caused by the unit attempting to make more ice but instead of the water recycling it drips on to the ice in the ice bin. Removed the cutting grid and manually cleaned area on the evaporator that causes the excess friction that does not allow the ice slab to slide on to the cutting grid. After cleaning I started a cycle and saw that the new slab, after cleaning, has slide all the way on to the grid. Called WPTS (7727996433) to document the call. They have recommended that the customer clean the unit more often with acid t
Leon M.
FREEZER WHIRLPOOL WZF79R20DW03 Cx states that unit is not working properly.After running diagnostic check find that ice buildup next to evaporator.; ordrng 1 W11236854 (contrl-box) and 1 WPW10383615 (thermistor) and 1 WPW10384183 (thermistor)
George Y.
RANGE WHIRLPOOL WFG525S0HZ1 Installed part tested check out ok complete no dents or dings cause by tech.
Rod H.
REFRIGERATOR KITCHENAID KFIS29BBMS03 Not cooling In refrigerator Could not confirm cooling issues in sealed system or airflow system. All sensors passéd and test 4 showed normal system switching at 3way valve.Ran test 4 several times without any abnormal deviations.ONLY ISSUE REVEALED WAS A LOOSE FREEZER DOOR HANDLE.
Rod H.
MICROWAVE WHIRLPOOL WMH31017HB4 I/WUpon attempting to repair with Replaced parts ordered and found that replacement control was also defective. Consumer not wanting to continue with repair attempts and will return product to Home Depot. Still not repaired.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Door warped. Causing door seal not to seal. And air to leak into fridge. Defect in door. Ordering new door. Did not reschedule. Needs autho; ordrng 1 LW10341279 (Freezer door)
Isidore A.
WASHER MAYTAG MHW5500FW1 "Console incomplete, reordered W10911044 console; ordrng 1 W10911044 (panel-cntl)"
Cesar H.
WASHER WHIRLPOOL MVWX655DW1 Found control just making clicking sounds could not get control to come on attempted to enter test mode no response control does have proper power determined failed control replaced control all tested good
John B.
DRYER WHIRLPOOL WGD94HEXW2 Installed a new blower motor. It was vibrating so bad it was shaking the dryer. The dryer tested good after the repair and cleaning.
John B.
KITCHEN KITCHENAID KDHE704DSS0 "The door was not closing properly and the latch mechanism was separating from the door. Re installed the outer door, properly. The dishwasher tested good."
Aaron B.
REFRIGERATOR KITCHENAID KBFN506ESS01 "Unit needs new back bracket and evap fan motors they are busted , ordered parts rescheduled call; ordrng 2 W10538315 (housing FRONT )s and 2 W10538317 (housing REAR)s and 1 W10555472 (insulation) and 1 W10555484 (COVER REAR ) and 2 W10638137 (gasket)s and 2 W10683015 (FAN ASM)s and 2 W10740077 (gasket)s"
Jonathan B.
WASHER WHIRLPOOL WFW560CHW0 Found error code F3 e2 replaced defective sensor. Found defective control board.; ordrng 1 W11322879 (cntrl-elec)
Frank P.
WASHER WHIRLPOOL WTW8500DC5 Performed diagnostics Code drn appears - Drain pumpInstalled partTested Passed Job complete
Frank P.
DRYER MAYTAG MGDB835DW3 Customer stated thumping noise Performed diagnostics No error codesDon’t hear thumping with clothes in Sounds normalInstructed customer to record noise then call us backJob completed
Darren A.
WASHER MAYTAG MVWC565FW2 "Checked for codes, none present. Recalibrated washer, cycle tested unit, functions normally."
Hector Z.
M/W OTR WHIRLPOOL WML55011HS3 Customer is concerned of Microwave Oven been noisy during operation. I checked the unit and I found a noisy Turn Table Motor. Ordered Motor and rescheduled.; ordrng 1 W11096343 (support) and 1 W11096347 (spacer) and 1 WPW10466420 (motor-turn)
Darren A.
DISHWASHER MAYTAG MDB4949SHZ1 "Heater is plugged in, drain is connected properly, customer is using rinse aid, ran through diagnostics, heating element checked out okay."
Andrew P.
OVEN WHIRLPOOL KOCE500ESS08 Door hinges were flushed against inner door. When doors were installed the hinge lever was not set and the locking tab was not pushed down to hold lever in place. Pulled Hinge lever back and locked lever and installed oven door. Tested door ok
Aaron B.
REFRIGERATOR KITCHENAID KBFC42FTS03 "Called tech line Kathy at tech line reported the unit has a leak in the system needs the heat exchanger it has oil slick coming out the exchanger and oil is in between heat exchange and compressor checked compressor no oil around and on the compressor connections, need to replace the exchanger but the exchanger part is not replaceable Kathy said need to isolate the system and put nitrogen to it at 140 psi to see if it holds pressure order parts to do so will be back next Thursday ; ordrng 1 WPW10143759 (dryer)"
Andy H.
DISHWASHER WHIRLPOOL WDF130PAHW0 "Not washing, found harness to Val loose, reinstall harness and tested good, customer needs to repair water line to d/w needs new valve under sink"
George Y.
RANGE JENN-AIR JGS8860BDP17 "Found oven with delay start on bake broil ok need to replace igniter ok to order part. Paid 115 on service fee ; ordrng 2 74007498 (igniter,oven)s"
Leon M.
WASHER MAYTAG MVWX655DW1 Cx states that unit is not working properly After running diagnostic check find error code F0E5Replaced main board.After running diagnostic check unit working properly as designed
Leon M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Cx states that unit is keep making ice.After running diagnostic check find that ice maker was out of position.Reinstalled ice maker.Unit working properly as designed
George Y.
REFRIGERATOR KITCHEN AID KRMF706EBS00 Found refrigerator auger motor not functioning need to replace deli drawer control ok to order part.; ordrng 1 WPW10677118 (cntrl-elec)
Tom R.
DISHWASHER WHIRLPOOL WDF520PADM7 "Attempted hard reboot, unit starts. Ran diagnostics, no error codes. Diagnostic tests pass. Customer states that unit will randomly fail. Order and replace Control Board and OWI Sensor./Control Board - (W10906426)OWI Sensor -(W11084121)/NOTE - PART OUT OF STOCK, RESCHEDULE CUSTOMER ON PART AND TIME AVAILABILITY; ordrng 1 W10906426 (cntrl-elec) and 1 W11084121 (sensor)"
Kevin M.
WASHER MAYTAG MVWB835DW5 Unit not draining and giving error code for long drain. I tested unit and found voltage to drain pump but pump not running. Failed drain pump. Removed and replaced drain pump. Tested unit. All tests good.
Isidore A.
DRYER MAYTAG MGDB855DC4 "Found dryer air duct W11129538 inside drum Staining clothes, part ordered; ordrng 1 W11129538 (duct-air)"
Kevin M.
WASH/DRY COMBO WHIRLPOOL WGT4027HW Unit is not filling with cold water. I tested unit and found no water coming from wall on cold line. Instructed customer. Washer tests good.
Kevin M.
REFRIGERATOR KITCHENAID KBSD602ESS01 Dent on top grill and discoloration and scratch on right side door skin. Unit under 30 days. Ordering door skin and top grill. ; ordrng 1 W10800785 (door-skin) and 1 W11162118 (grill-uppr)
Kevin M.
DRYER WHIRLPOOL WHD5090GW0 Filter housing was loose and not staying in place. Filter housing was redesigned. I removed and replaced filter housing with new design. All tests good.
Kevin M.
WASHER MAYTAG MVWP575GW0 "Unit not spinning. I tested unit and found no voltage to motor in spin diagnostic. Removed and replaced main control, capacitor, motor and actuator. Tested unit. All tests good."
Kevin M.
DRYER WHIRLPOOL WGD4815EW2 Unit making noise while running. I found that the idler pulley was damaging belt. Belt making noise while turning. Unit needs repair kit. Ordering repair kit. ; ordrng 1 4392065 (dryer repair kit)
Kevin M.
REFRIGERATOR KITCHENAID KRFF707ESS01 Unit freezing over RC evaporator and causing cooling loss. Every time it heats up outside it freezes over. I called tech line Sr# 7727994158 and went over all the service pointers and tests. Everything has been done for this issue. Tech line said there is no further recommendations for this issue and has deemed the unit unrepairable.
Tom R.
WASHER MAYTAG MVWX655DW1 "Installed Suspension, Hot and Cold Water Valves, ran diagnostics, no error codes, all components functional, check okay. Ran Recalibration Cycle, check okay. No damage to unit or home from tech, job complete."
Kevin M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer concerned with dry performance. I tested unit. All tests good. I instructed customer on proper rinse aid use and tips to improve dry performance.
Andrew P.
WASHER MAYTAG MVWC565FW1 "ER there 2/19 WED, 16:51 to 19:21, The tub and basket fit in the washer cabinet , but gearcase and drain pump doesn’t fit on new tub . Techline said to call WPL parts and order original parts not sub part number. SR number 7727551939. ; ordrng 1 W10512161 (tub asm) and 1 W10870913 (gearcase)These parts were ordered direct from whirlpool but gearcase and drain pump still do not match up to new tub. Jk techline stated that this needs be put into parts research from our distributor and they need to contact whirlpool parts research and figure out the correct parts for this unit. They need to research thru builder material numbers. SR 7727996227 Did not receive parts listed "
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Vibration noises coming from condenser. Condenser is rattling on the rails that compressor is mounted to. Lifted condenser. Apllied a pad between condenser and rails. Tested unit. Unit is now working properly. Customer approves
Irvin F.
WASHER WHIRLPOOL MVWC200XW3 Cx says the washer is not operating making a loud noise. The suspension rods are out. The gearcase has a loose shaft. Drains properly. Unit needs suspension gearcase pulley. ; ordrng 1 W10721967 (drive pulley) and 1 W10780048 (suspension) and 1 W11255272 (gearcase)
Enrique R.
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "Whirlpool refrigerator compressor not working ( locked compressor ) . seal system .; ordrng 1 WPW10507886 (compressor)"
Enrique R.
WASHER WHIRLPOOL WFW90HEFC1 "Inspected whirlpool front load washer . Customer concerns , unit not powering on , shuts off . In diagnostics found f2e3 = unsupported cycle , miscommunication between ACU and UI , need both controls . .; ordrng 1 W11201288 (cntrl-elec) and 1 W11213905 (panel-cntl)"
Isidore A.
WASHER WHIRLPOOL WFW92HEFC0 "Removed washer/dryer from wall , removed dryer from washer , top washer panel and old control board . Installed new control board test washer operation ok. Reinstalled top panel , dryer to washer and put washer dryer back inside back wall. Test dryer ok. Washer working at this time. Note customer states well pay by check we need to be able to send a receipt"
Jaime G.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Found fridge leaking from the top when dispensing waterLight in fridge blinking. Ordered parts; ordrng 1 W11035835 (cntrl-elec) and 1 W11125428 (cntrl-elec) and 1 W11415785 (TUBE)
Isidore A.
KITCHEN KITCHENAID KDTE334GPS0 "Found top rack rails coming apart per technician service pointer W11296667, removed and installed both left W11259785 and right side W11259786 upper dish rack rails. Reinstalled dishwasher rack and test dishwasher operation.Dishwasher working at this time."
Isidore A.
DRYER - GAS MAYTAG MGD7100DC1 "Removed broken inner door with hinge, installed new inner door with hinge. Test dryer operation ok at this time"
Randy C.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Removed and replaced compressor motor evap now gasket. Charged w 4.20 refrigerant. Now working as designed. Job complete. Advised to wait 24 hours for proper temps.
Tom R.
DRYER MAYTAG MGDB850YW1 "Ran unit, no glow to Igniter. Continuity and resistance check of sensor components show all good except for Thermal Cutoff at Flame Chute, replace Thermal Cutoff with Truck Stock./Installed Thermal Cutoff, ran unit, flame good, shuts on and off when intended, check okay. No damage to unit or home from tech, job complete.; used 1 279769 (THERMAL CUTOFF) from stock"
Raymond H.
WASHER WHIRLPOOL MVWC565FW2 Upon arrival gearcase seal leaked oil all over lower drive components needs drive components.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 WPW10427633 (pulley shield)
Patrick C.
DRYER AMANA NED4655EW1 Found the unit not heating up. Checked out unit and found the hi limit thermostat reading open. Removed and replaced hi limit thermostat. Tested unit. All ops checked good
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Found ICEMAKER broken needs ICEMAKER ; ordrng 1 W10873791 (icemaker)
Patrick C.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Removed and replaced fan. Tested unit. All ops checked good
Hector Z.
DRYER MAYTAG MGDX655DW2 "Customer is concerned of dryer not running at all. I checked the unit and I found an opera Thermal Fuse. Customer declined the repair estimate. "
Hector Z.
MICROWAVE MAYTAG MMV1174FZ3 Apartment R303.Customer was concerned of Microwave over the stove light bulb not working. I checked the unit and the light bulb socket (L1 portion) was out of alignment. Adjusted light bulb socket and replaced Light Bulb (8206232A). Tested ok.
Steven W.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Intermittent cooling. Replaced fan blade, sealed cabinet to liner. Weak, almost no frost pattern. Has sealed system problem. .; ordrng 1 482801 (MOUNTING KIT ) and 1 W10836706 (EVAPORATOR ) and 1 WPW10507886 (COMPRESSOR )"
Hector Z.
WASHER WHIRLPOOL WFW75HEFW0 "Customer is concerned of washer not finishing the cycle and displaying a F3E1 code. I set the unit in diagnostic to retrieve any failure code and there a F3E1 code (Water Lever System Error), and a F8W1 code (No water detected entering the washer or tripping the pressure sensor). I checked the Pressure, Pressure Switch Hose, and Pressure Switch harness as well I ran a quick diagnostic test and a quick wash. I was unable to duplicate the condition. ."
Steven W.
DRYER-GAS WHIRLPOOL WGD95HEDC0 Ran diagnostics. Noisy when tumbling. Found noisy motor/ blower. Needs noise reduction kit per W11378591A; 1 W11086656 (MOTOR) and 1 W11401018 (SEAL KIT) and 1 WPW10211915 (BLOWER)
Tom R.
RANGE WHIRLPOOL WFG320M0BW2 "Installed Control Board and Sensor, ran unit at 350F Preheat, check okay. No damage to unit or home from tech, job complete./Preheat Test at 350F = 7m22s"
Steven W.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Ran diagnostics. Found evaporator iced up. Put into diagnostics. Heater drawing 3 A. Thermistor reads ok. RC door dragging. Needs control box, spacer washers, air tower. Unit needs to be completely defrosted for 2 days before service.; ordrng 1 W11126274 (TOWER- AIR) and 1 W11357371 (CONTROL BOX) and 2 WP487576 (WASHER)s and 2 WP489469 (WASHER)s"
Aaron B.
REFRIGERATOR KITCHENAID KBSD606ESS01 Replaced the ice maker and water valve tested unit fills correct and no leaks found at this time
Cruz B.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Need more work- unit is not producing any ice due to wires being split from opening and closing freezer door ; ordrng 1 LW11038917 (dor-fip)"
Rod H.
WASHER MAYTAG MVWB855DC3 Replaced part ordered and test op as designed no lks no abnormal washability. W10910409
Timothy J.
WASHER MAYTAG MVWB855DC3 Inspected unit and found an out of balance load code. Found that there are several hoses that have been damaged. Pump is ok and was not damaged; ordrng 1 W10763460 (hose) and 1 W10802689 (hose) and 1 W11246418 (hose)
Isidore A.
MW OVEN COMBO KITCHENAID KEMC378KSS03 "Brian SR 7727998003Wave guide damage, wave guide no longer available, Customer to decide if going to replace."
Isidore A.
WASHER WHIRLPOOL WFW6620HC0 "Found washer bellows torn on top and left side seams coming apart, removed old bellows and installed new bellows W11129538. Test washer for leaks and operation. Washer working at this time as designed."
Aaron B.
WASHER WHIRLPOOL MVWB765FW3 "Checked operations unit doesn’t fill up on cold water the valve is failing only dripping out causing an LF CODE , and housing is cracked ordered parts to repair the unit ; rqstng P&A on 1 W11165546 (valve) and 1 W11172234 (housing)"
Alejandro C.
REFRIGERATOR WHIRLPOOL KBFS20EVBL10 "Found the unit not cooling,replace compressor and tube charge refrigerant and check compressor condenser and refrigerator fan motors running normal); pckd up 1 W10913906 (coupler 1/4)"
Kevin M.
WASHER WHIRLPOOL MHW5500FW "Removed and replaced door boot, user interface and pressure switch ordered by RS. Tested unit. All tests good."
Antonio D.
REFRIGERATOR WHIRLPOOL WRT541SZDB00 "Need fresh food door gasket black. Ordered part.; ordrng 1 2177311 (gasket,door ff (blk))"
Antonio D.
FREEZER MAYTAG MZF34X20DW03 Bad compressor. Part ordered.; ordrng 1 W10709968 (drier-uv) and 1 W10750851 (compressor) and 1 W11198881 (start-dev) and 1 WPW10350564 (capacitor)
Antonio D.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Ice maker hits bucket and stays up. Left bucket empty . Client had other ice than ice maker makes. Scheduled for follow upon Monday 6/8/2020.; schdld next appmnt for 6/8 MON 10-12
Kevin M.
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer was not explained charges. Customer er canceled at door.
Andrew P.
MICROHOOD WHIRLPOOL WMH32519HZ5 Called techline and went thru all issues with unit and parts that were replaced and unit still not functioning. Techline sending up for product review. SR 7727997279
Enrique R.
RANGE WHIRLPOOL WFG320M0BS3 "Whirlpool range oven bake works intermittently . Found off range glow igniter . Installed new igniter , tested it . All functions tested normal . "
Patrick C.
DISHWASHER KITCHEN AID KUDS35FXSS Door open error just beeps. I ran diagnostics and found unit working. Canceled and ran regular wash and it started working. Needs control and latch; rqstng P&A on 1 W10479761 (cntrl-elec) and 1 W10619006 (latch-door)
Enrique R.
DRYER MAYTAG MGDX655DW2 "Maytag dryer timer won’t stop . Installed new timer , all functions tested normal ."
Jaime G.
REFRIGERATOR WHIRLPOOL WRT111SFDW03 "Found drain up in the freezer plugged up. Which, caused the leak. Had drain cleared, and temperature adjusted"
Cruz B.
WASHER MAYTAG MVWC465HW2 "Needs more work- found pump to be locked up causing water not to drain from tub, found water still in tub, cntrl is not coming on, checked for voltage at wall outlet and found 120v ordering parts for unit. ; ordrng 1 W10919003 (pump-water) and 1 W11249158 (cntrl-elec)"
Jaime G.
WASHER MAYTAG MVWC565FW2 Found error F7E7 and other regarding spinning Installed a new actuator
Raymond H.
REFRIGERATOR WHIRLPOOL WRX988SIBW00 "Replaced gaskets and adapter, tested unit. Unit functions as designed."
Raymond H.
WASHER MAYTAG MVWX655DW1 "Upon arrival cx states unit still acting up. Unit will wash but revert to wash cycle and stay idle until cx changes cycles. Unit passed all tests, watch unit through Norma cycle empty, load tested and unit passed, contacted Ed Sr7727997771 ran through tests, found too much up and down play indicating loose shaft on gearcase, pressure transducer on main control suspect of being failed, tech ran unit in a bulky load and dosed and properly loaded unit and let unit run, returned later in the evening and cx stated unit did same thing . Manufacture recommends gearcase and control. Washplate sized to gearcase shaft. Needs hub and washplate."
Raymond H.
WASHER WHIRLPOOL MVWB835DW4 "Upon arrival cx states unit not draining. Found loose connection at drain pump. Secured and tested, unit functions as designed."
Cruz B.
WASHER WHIRLPOOL WFW6620HW0 "Need more work- error codes f8-e1 vavle failure f5-e2 door look failure- found door lock to be clicking seems like its trying to lock, cold water not entering into wash basket, ordering parts for unit. ; ordrng 1 W11316250 (latch) and 1 W11316256 (valve)"
Raymond H.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Upon arrival cx states unit does not make ice and doors ar not level. Inspecting ice maker and found frost, looked at unit installation and unit was touching cabinet on left and right side, sitting torqued in cabinet space. Informed cx due to where unit was installed this unit could not be properly leveled and would only cause damage to cabinet of unit putting strain on the walls because the cabinet in the home is off. Cx requested tech to pull unit out and show him the doors will be level when pulled out. Tech obliged and pulled unit out. Unit sat square on the floor and the doors were fine. complete."
Jonathan B.
DISHWASHER KITCHENAID KDPE234GPS0 Found defective sump asm; ordrng 1 W11085683 (pump&motor)
Rod H.
WASHER MAYTAG MVWC565FW0 Won’t spin agitate or drain water from load.Confirmed .....output pulley on drive motor rock off.Needs motor and drive belt replaced ordering same.; ordrng 1 W11026785 (motor-drve) and 1 WPW10006384 (drive belt)
Jonathan C.
WASHER MAYTAG MHW6630HW0 Found drain pump bad replaced also sud in unit tryed to clean working to spec at this time
Jonathan C.
DRYER WHIRLPOOL MEDC465HW Found high limit bad replaced tested working to spec ; used 1 279816 (THERMAL CUT OFF HI) from stock
Kenneth M.
WASHER WHIRLPOOL WFW85HEFC1 Same issues as last preid ACU; ordrng 1 W11201290 (Acu)
Jonathan C.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Removed filter and replaced tested working to spec
Kenneth M.
WASHER MAYTAG MVWX655DW1 Need cam belt and actuator. Totally compromised in oil. Unable to reuse. Reacheduled customer for saturday 6-6-20; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Actuator)
Cruz B.
WASHER WHIRLPOOL MVWC415EW1 "Need more work- found water leaking from underneath during cycles, bearing are bad from normal wear, checked unit for codes and found f7e1 long drain. need to order parts for unit. ; ordrng 1 W10721967 (drive pulley) and 1 W11035747 (gearcase) and 1 WPW10661045 (drain pump)"
Cruz B.
RANGE WHIRLPOOL WFE770H0FZ2 "Need more work- found clock display light not on, found cooktop elements not coming on, pulled unit out and removed block cover and found L2 black wires to be burnt causing unit not to power on, look at pics. Cx is responsible for power cord, ordering parts for unit. ; ordrng 1 5304409888 (block) and 1 W11134661 (harns-wire)"
Cruz B.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Needs more work- found diffuser to be making abnormal noises, cx claims its gets loud during the day, ordering part for unit. ; ordrng 1 W11236851 (diffuser)"
William L.
KITCHEN WHIRLPOOL WDF520PADM7 "Found drain hose crimped, Adjusted drain hose from unit, Removed debris from drain hose/airgap Assy"
William L.
WASHER WHIRLPOOL WFW6620HC0 "Found water leaking at dispenser drawer Assy, replaced dispenser drawer Assy, run self diagnostics cycle, no water leaks found."
Joe M.
OVEN KITCHENAID KOSE500ESS00 7727844006Techline has deemed appliance unrepairable. Referred them to customer service.; used 1 W10545255 (
Juan G.
WASHER MAYTAG MVWB865GW0 "Noisy gearcase. Gearcase and related parts need to be replaced. Agitator bolt is rusted in place, agitator and bolt need to be replaced. Unable to repair today, missing new agitator bolt.; ordrng 1 W10752187 (screw)"
Timothy J.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Inspected unit and found the FC LED assembly was bad. Replaced with truck stock and tested. Unit operating as designed.; used 1 W10695459 (LED ASSEMBLY) from stock
Juan G.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Small gap visible on upper right corner of freezer gasket. High heat will need to be applied to gasket, and small adjustment to drawer. Also per service pointer w10842568 adapter kit for ice maker needs to be installed to help with the frost build up.; schdld next appmnt for 6/11 THU !"
Jonathan C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Found siloed not activating needs siloed and display; ordrng 1 2152713 (solenoid) and 1 W11169239 (cntrl-elec)
Aaron B.
WASHER WHIRLPOOL WTW7500GC0 "Replaced the lid asm the left side was split apart on the old one , tested ok now at this time"
Tom R.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Unit not cooling, visual inspection shows ice build up around Catheter Line to Evap, oil present, air leaking from Evap. Order and replace Evap, order Drier and Compressor for Sealed System Tech. Unit is only 2Y, parts and Labor covered by Whirlpool. Tech did not collect SC./Evap - (W10858281)Compressor - (W11125124)Drier - (WPW10143759)/NOTE - RESCHEDULE CUSTOMER WITH SEALED SYSTEM TECH; ordrng 1 W10858281 (evaporator) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)"
Antonio D.
DISHWASHER KITCHENAID KUDS30IXSS0 Knife stuck under float preventing water valve to activate. Removed knife and tested. Working ok.
Raymond H.
LAUNDRY MAYTAG MGDB765FW0 Upon arrival door switch broken needs switch.; ordrng 1 W10847984 (belt switch)
Antonio D.
REFRIGERATOR KITCHENAID KSC23C8EYY02 Client had the filter. Replaced filter and reset filter light. Tested dispenser. Working ok.
Kenneth M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 No ice productions. Wires at bottom of door broken. Needs entire door. Freezing in fridge due to faulty damper. Ordering damper. Needs autho; ordrng 1 W11236851 (Diffuser) and 1 LW11038917 (Door)
Timothy J.
WASHER WHIRLPOOL WTW8000DW5 Unit showing an 8-1 (. 3-2( both hot and cold valves do not operat. I can hear them buzz but there is very little water. Checked screens and did not find them clogged.; ordrng 1 W11173597 (housing) and 1 W11200557 (cntrl-elec)
Patrick C.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Not efficiently cooling. Fan getting 120 volts and no ops. Removed and replaced fan. Tested unit. All ops chedked good
Jaime G.
WASHER WHIRLPOOL MVWC565FW0 Found a bad motor had it ordered; ordrng 1 W11026785 (motor-drve)
Patrick C.
DISHWASHER KITCHENAID KDFE104DSS2 Removed and replaced tracks. Tested unit. All ops checked good
Patrick C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ Removed and replaced compressor. Vacuumed and recharged. Tested unit. All ops checked good
Cruz B.
WASHER WHIRLPOOL WFW75HEFW0 "Fixed for fcc- cx claims water is not draining properly, checked unit for codes and found f9e1 pump failure, removed bad pump and installed new pump, tested unit in a diagnostic test mode it completed filled, wash, drain, spin, no codes, no leaks, unit is working as designed, cx ok repair."
Cruz B.
DRYER WHIRLPOOL WED8620HW0 "Fixed for fcc- found panel cntrl led lights and display not working, found unit heating and buttons working, removed bad one and installed new (console) all leds lights and display are working as designed, cx ok repair."
Joe M.
OVEN WHIRLPOOL MGR6600FZ1 Units hinge is busted causing it to not allow door to shut. Ordering hinge.; ordrng 1 WPW10299224 (hinge-door)