Replaced modules. Unit operating as designed. Job complete.

Found dishwasher not draining replaced drain pump retest out ok complete.

Replaced motor and sump assembly and control board.dishwasher now working properly.

"Installed and secured new gas valve, tested unit for leaks of gas, found no leaks anywhere, tested oven and unit is now lighting and operating as designed"

"JB out 7/17/24Customer states refrigerator icemakers no longer producing ice cubes upon arrival found water filter removed existing water filter is every drop filter numberA PARTS# EDRARXD1 this is a brand new style water filter and is currently unavailable locally. Customer will order a replacement filter from the whirlpool.com website as it is not available locally. Also remind customer to remove tow panel grill every two months for the life of the product for access to clean and brush the condenser coils for the life of the product to Allow highest energy, efficiency rating, and longer life of the product. No charge to customer. Job complete."

"Installed new housing. Tested unit, all ops now working as designed with no leaks."

Installed new control on switch assembly

Fixed- found water levels not working properly- check inlet valve for any clogs check ok- remove and replace with new (cntrl elec) calibration test pass- auto test pass- no leaks- no errors- cx ok repair

"Replaced the ice maker kit , tested unit operations cycled , unit filled mold no leaks found now at this time"

"Ran diagnostics. Found pump mounting grommet popped out. Reinstalled pump grommet. Locks/ unlocks, fills, washes, drains, rinses, dispenses, and spins properly at this time. Complete."

"Installed clutch, control, console and slider. Tested, unit functions as designed."

Found after replacing the wash plate and agitator the agitator is now functioning properly. All other functions are testing ok. Job completed.

Adjusted temp on freezer zero health gym for over 20 minutes from the weather failures complete

Job complete. Installed all parts needed within unit ran multiple test and everything checked out. OK job complete customer satisfied.

Unit just delivered through energy assistance program. Due to accessibility doors need to be swapped. Cosmetic damage to shelves and doors. Ordering parts. Unit within cosmetic period. ; ordrng 1 5304530029 (Door) and 1 5304530023 (Door) and 1 5304519660 (Shelf) and 2 5304525222 (Shelf)s and 8 5304522258 (Clip)s and 8 5304522259 (Clip)s

CX following recommendation. ; ordrng 1 WR14X34687 (Filter assem) and 1 WR57X26305 (Valve) and 1 XWFE (Filter) and 1 WR17X33825 (Bypass) and 1 WR02X13774 (Tube) and 1 WR29X24766 (Fill tube)

"Torn bellow, tearing clothes. ; ordrng 1 5304535847 (Bellow)"

"Customer concerns; washer is not completing cycles. Found; valve not filling cold water, gearcase leaking (loud), and weak suspension. The rotor screw came loose. I installed new slider, so the customer can wash (9 members in the family). 2 JOOOB COUNT. ; ordrng 1 W11449841 (GEARCASE) and 1 W11400156 (Suspension) and 1 W11550891 (Agitator) and 1 W11165546 (VALVE), used 1 W10734521 ( Slider) from stock"

"Found inner door panel broken at clips, see pic, ordered door for unit. Advised cx bulb not covered.cx need to purchase light bulb.; ordrng 1 W11186045 (Door assy. SS)"

"Need work- gear case is making Squealing sounds- possible gear case, belt- wash plate is stuck on shaft will need to break off- ordering parts for unit. ; ordrng 1 W10752283 (Wash plate)"

Found dryer belt pealing bad rollers used truck stock dryer repair complete tested unit testing out ok complete; ordrng 1 4392065 (Repairkit)

45 57. Logic panel. Srs number 7739518115 Freezes at 12* e5. Error code. Freezer temp around 0*. Cycles power. ; schdld next appmnt for 7/19 FRI AM

"Visual and physical inspection was conducted and through a functional test attempt, all Ive got was a randomly working UI and unable to access diagnostics. Replacing main controller recommended.; O-emld tckt"

"Arrived, called for customer no answer, had Gabby call and no answer. 2 messages were left.; saved tckt"

During tests the ice maker in freezer didnt complete harvest tests. Freezer ice maker was turned off with the bail arm. Lower bail arm and unit harvested ice. Verified fill after harvest. Cx says he emptied the ice bin and it only had a1/3 of the ice in bin. Explained that it could take up to 72 hours to fill bin. Cx is also using lots of ice. Educated Cx with time it takes to harvest 6 ice cubes 2.5 -3 hours per cycle. All ice maker are working per design. I find no issues with this unit. Job completed; schdld next appmnt for 7/20 SAT !

"Replaced cold control and thermister, and was able to get unit to start. Unit will need to have evaporator replaced due to a leak at the copper aluminum joint. Scheduled for Saturday 20; ordrng 1 W11507067 (Evaporator)"

"Inspected unit and found condenser fan, blade broken. I need to order part.. follow up scheduled Monday 22. ; ordrng 1 W11458267 (Condenser blade) and 1 W11578915 (Motor)"

Visual and physical inspection was conducted and found a compressor that its only clicking and not turning. Replacing compressor and drier recommended.; ordrng 1 W11580057 (Compressor kit)

"Through diagnostics found an error code E5 that refers to a failing ice maker.Replacing ice maker recommended. Preassigned parts will used as needed on return visit.Called whirlpool to document and spoke with Nate , we ran the whole bunch of tests and he recommended replacing main controller as well. SR 7739510000; ordrng 1 W11224256 (Control unit) and 1 W11658802 (Ice maker)"

"Visual and physical inspection plus an error code splashing on the lcd, and a physically damaged UI panel suggests that both tagged parts for replacement. An estimate was crafted, presented and agreed upon.; ordrng 1 W11460908 (UI for controller)"

"Visual and physical inspection plus diagnostics showed an ice maker motor failure, also ice maker sensor its being held by zip ties (see pictures). An estimate was crafted and presented and consumer has agreed upon. Called whirlpool to document and spoke with Art SR W7739507904."

"Visual and physical inspection was conducted and was able to verify claimed issues, since I couldnt get unit into diagnostics, I called whirlpool for support and spoke with George, after explaining issues he asked me to try and try getting into diagnostics but couldnt. Finally he recommended replacing appliance managers and UI. 7739506682.Unit was first sold on 03/30/21. I have crafted an estimate for consumer whom has declined repairs and said will talk to whirlpool for some help.; ordrng 1 W11355232 (Appliance Manager) and 1 W11355250 (Appliance Manager) and 1 W11355248 (User Interface)"

Tech was assigned as a helper;

"Inspected unit and found hot water valve clogged. Also while fill ing I found hole in tub assembly. Unit will need new tub assembly, water valves and a new drain pump. Need authorization from warranty. Also need tow man for this repair. Tub assembly needs to be replaced.; ordrng 1 WH21X29646 (Front tub) and 1 WH21X29658 (Rear tub) and 10 WH02X26297 (Bolts)s and 1 WH23X29538 (Valves)"

Unit would not start. Found no voltage at the starter. Need to replace the timer and starter. ; ordrng 1 WPW10436302 (Timer) and 1 WPW10446920 (Start dev)

Needs element not heating ; ordrng 1 D510329p (Elment)

Checking out unit. F716 inactive. F802 inactive. F803 inactive. F605 inactive. F10 active. Alert info (2). Warm fresh food freezer last 7 days. Compressor run time abnormally long. Low side reads 1.5 psi. High side 210.7. Compressor running at 1600. 13643736. WR86X25269 dryer. Flush out system again. ; ordrng 1 WR86X25269 (Dryer) and 1 WR86X10094 (3way valve)

"Upon arrival try to install the new compressor on the unit, pinch the dryer and vacuum the unit. De-soldering the suction line and unit has some residual refrigerant on and catch on fire, without any damage to the cabinet or nothing else. Customer saw this and film a video of this. They dont want to continue with the repair because she has asthma and fell like her life is in danger. ; snapped 4 QuickPics"

Intermittent burner misfire. Burner assembly on order follow-up required. ; ordrng 1 W10353165 (Burner assembly)

"Unverifiable issue. Damper not closing, evaporator fan not coming on intermittently. Parts on order follow up required. ; ordrng 1 5304532557 (Evaporator fan motor) and 1 5303918899 (Damper)"

Tech was assigned as a helper;

There is no doorbell at the gate and the gate is motorized. Customer phoned did not go through according to the office. ; saved tckt

"CX says the ice is not dispensing. The auger motor and bucket are bounding. Unit needs ice bucket, and auger motor. Freezing food due to ice door being held open by ice chips. ; ordrng 1 W11574172 (Ice container) and 1 W10822606 (Auger motor)"

"Slider came apart and damaged clutch and rotor. Ordering slider, clutch and rotor. ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915701 (rotor)"

"Upper spray arm not moving. I found water to spray arm but no rotation. Ordering sump, spray arm and manifold. ; ordrng 1 W11025157 (pump&motor) and 1 WPW10498900 (spray arm) and 1 W11607104 (Manifold)"

"Customer stated that the unit is making a loud grinding g sound during agitation. I tested unit and found that the pulley gears are grinding. Ordering shifter, pulley and belt. ; ordrng 1 Wh03x30517 (Shifter) and 1 Wh03x32097 (Pulley) and 1 Wh01x27538 (Belt)"

Compressor not running. inverter giving a compressor fault code. Unit needs a new compressor and new inverter. ; ordrng 1 W11578028 (Inverter) and 1 W11578205 (Compressor)

Unit not cooling. Found Evap fan motor not turning. Unit needs new fan motor. MOTOR WAS SENT TO DIFFERENT TECH.; ordrng 1 W11578030 (Motor)

Glen with tech line. Gasket and possibly an air leak. Sr number for this call 7739505095. Checked out. Changing main board ; ordrng 1 WPW10739408 (Main board)

List when draining. Found broken glass in drain pump. 2 count job. Allow 1 1/2 hours.; ordrng 1 W10876537 (Drain pump) and 1 WPW10545278 (Drain loop) and 1 8269144A (Drain hose)

Ran diagnostics. Found control LEDs are flashing per customer. Needs control; ordrng 1 W11608056 (Control) and 1 WPW10006384 (Belt)

Found the idler pulley making noise. And not turning very well. The pulley has a wear mark in it that if continues it will break off. Recommend a pulley at this time. Part cost is 32.55 with a sales tax of 2.85. Trip and diagnostic 145.00 and labor is a f12 code and is 139.87 so total is 320.27. Customer paying for tip and diagnostic as well as part and sales tax. Remaining balance is 139.87. https://app.iwallet.com/a/535a7f2d6d8b; ordrng 1 279640 (Pulley)

Found the unit leaking from the valve where it connects to the filter head. Ordering both filter head and valve. ; ordrng 1 W11346623 (Head filter) and 1 WPW10420083 (Valve)

"Main board and igniter are needed for repair, ordering MAIN CONTROL BOARD & HOUSING ĄWE22X34599; ordrng 1 WE22X34599 (MAIN CONTROL BOARD & HOUSING)"

"Seal is defective, leaking steam over ui panel Order :UI Panel W11460962W11460908 Console Cap W11414078 Cabinet Seal; ordrng 1 W11460962 (UI Panel) and 1 W11460908 (Console Cap) and 1 W11414078 (Cabinet Seal)"

Diffuser stuck closed. Well have to order customer informed.; ordrng 1 W11380595 (Diffuser) and 1 Wpw10384183 (Thermistor)

Found leak at water valve will order parts; ordrng 1 We25x20060 (Steam kit) and 1 We4m503 (Water valve) and 1 We1m933 (Shield water valve)

Unit flashing f9e1 error. Found nothing inside the drain pump nothing inside the wash pump/ sump assembly. Will replace the drain pump hoses and water inlet. Found nothing in the air gap. ; ordrng 1 W11497943 (Drain pump) and 1 W11551233 (Hose) and 1 W11414944 (Hose) and 1 W11535094 (Water inlet)

"Complaining that the unit wasnt making ice upon diagnosis I found the unit to be giving a E5 errors code. Ordering new icemaker, and control boards now. ; ordrng 1 W11658802 (Ice maker) and 1 W11224256 (Control) and 1 W11636543 (Ui)"

SUSPENSION RODS ARE BOUNCY SEVERELY; ordrng 1 W11400156 (Suspension) and 1 W11478526 (Interface) and 1 W11396717 (Pump)

Spoke with Cx over doorbell. Cx said mom would be here in 5 minutes. Waited 5 minutes. Nobody showed up. ;

"Fresh food section only reaches 49, 50 degrees , weak compressor, low frost pattern , K1BPP70DPL1; ordrng 1 W11598433 (Evaporator) and 1 W11557425 (Compressor kit)"

"Light in oven working, UI control is bad once again; ordrng 1 WP5760M302-60 (Control board) and 1 WP71001844 (Thermostat)"

On arrival inspected unit found unit with freezer cooling correctly but fresh food compartment was not cooling. Ran test 112 in diagnostics found bad evaporator fan not turning on tested dampener dampener is working as intended ordering a new main control board and a evaporator fan; ordrng 1 W11024089 (Evaporator fan motor) and 1 WPW10317076 (Main control board)

Installed data loggers need to return to pick up.; schdld next appmnt for 7/20 SAT !

"Upon arrival tech started disassembly of dryer for repair. Tech could not complete repair due to space location. Tech tried to move washer and dryer to get to back side of unit it to disconnect supply connections and venting but this unit requires access to back side and front side for repair. Contacted EW in office, spoke about ticket. We will need to revise the quote. ; saved tckt"

Found bits had F6 E2 acu and ui not communicating properly. ; ordrng 1 W11417461 (Main control) and 1 W11112662 (Console)

Sawzawed blower wheel off motor. Installed new motor and blower wheel. Unit making same noise. Got sent a bad motor. Ordering new motor and blower wheel. PLEASE SCHEDULE ASAP; ordrng 1 WE02X29717 (Belleville nut) and 1 WE16X33977 (Blower wheel) and 1 WH03X32157 (Motor)

"Knocked on door loudly. Customer didnt answer. Called office, office left messages n both number. Customer will have to call back to be rescheduled waited 7 minutes. ; saved tckt"

Gearcase is making a grinding noise when unit spins by hand. Rotor bolt is stock Ill have to drill out the head. ; ordrng 1 W11449841 (Gearcase) and 1 W11551646 (Spanner nut) and 1 W11550891 (Agitator) and 1 W10752187 (Screw)

"2 call count Checked the unit theres 2 cracked knobs causing it to freeze turn , also left front and rear are not igniting when turning knob , needs parts to repair the spark harness , ordered parts to repair the unit ; ordrng 3 WB01X30054 (Screws)s and 2 WB03X29300 (Knobs)s and 1 WB18X45186 (Switch harness) and 1 WB21X45190 (Valve) and 1 WB01K10067 (screw 8 hd 1/4-20)"

"Needs 3 call count Case# 13640447 Called tech line , ordering dual water valve per tech line bypass and a few other parts to repair the unit not filling pitcher , I hear the isolation valve turn on but nothing flowing , unit is hooked up to a filtration system needs a minimum of 40 Lbs of continuous water pressure for it to work correct on the water pitcher and door handle needs to be replaced per service bulletin ordered parts ; ordrng 1 WR12X31916 (Door in door handle) and 1 WR02X44226 (Auto fill housing asm) and 1 WR01X44227 (Flow restricter) and 1 WR57X24979 (Duel water valve) and 1 WR17X33825 (Bypass) and 1 WR01X44228 (Pitcher)"

"Tested unit and found defective drain pump, Replace defective drain pump tested unit. Unit has tested properly. No leaks at this time.; ordrng 1 W11458345 (Drain pump)"

Turned data loggers on and placed them in unit. Will have to leave data loggers in place for 3 days. ; schdld next appmnt for 7/20 SAT !

"Upon arrival. Ice maker is turned off. Tried turning ice maker on. Ice maker wouldnt turn on. Cx pulled ice maker out. I verified outlet had no power. Breaker was tripped. Cx reset breaker and then 30 seconds into ice maker being on, breaker tripped again. Used extension cord to plug unit into different outlet on a different breaker. Unit now staying on. Cx has an issue with their outlet or circuit behind unit. Unit staying on on different outlet/breaker. Performed manual diagnostic testing. Bin thermistor ok(on/off led solid and no other lights on). Evap thermistor ok(only clean led on). Unit thermistor is ok(max ice light only light on). Water valve operational. Recirculating pump operational. No abnormal noises. Reservoir drain pump operational and no abnormal noises. When going to step 8 of manual testing(compressor/condenser fan), unit died. Could not get unit to power back on. Called techline to further diagnosis. Techline said the power cord is bad. Recommended replacing harness. SR# 7739508838. I was not confident with WPLs diag so I called DK to relay techline info and further diag. According to DK, it could be the condensation pump, control, compressor or condenser fan motor. I will be ordering harness per WPL and other parts DK recommends in order to resolve this problem in the most efficient way possible. ; ordrng 1 W11539855 (Condensation pump) and 1 W11613295 (Condenser fan motor) and 1 W11123917 (Harness) and 1 W11735041 (Compressor) and 1 W11034363 (Main control) and 1 W11325205 (UI)"

Noise coming from defective fan motor. Will order and replace component needed. ; ordrng 1 WR60X31522 (Fan motor)

"Two issues. First issue oven not heating, checked amp draw to ignitor drawing 2.3 indicating a bad ignitor. Secondary issue control ui is not completely illuminating. Ordering components needed. ; ordrng 1 316489403 (Ignitor) and 1 5304533728 (Cntrl)"

Damper door opening and closing and thermostats working properly.need data logs to report tmpatires to techline.; O-emld tckt

"JB spoke with Mr. Fertonani by telephone 7/16/24. Verified only issue is that the outer door glass broke wile oven was in self cleaning cycle.Advise customer will not be out today, instead we are ordering the replacement glass WB56X47994.Customer will be contacted when part is received by ARS; ordrng 1 WB56X47994 (OUTER DOOR GLASS WITH TRIM)"

"Not washing, found motor pulley bad and splutch also belt; ordrng 1 W11026785 (Motor) and 1 W10721967 (Splutch) and 1 Wpw10006384 (Belt)"

"No cool, needs compressor, evaporators; ordrng 1 W11492867 (Evaporator) and 1 WPW10608485 (Evaporator) and 1 W11654344 (Compressor)"

"Rent-A-Center 1 year additional warranty. Noise from FC. Found ice formed on FC wall near fan blade. Deiced fan area. Needs ice maker, fill tube chute, dual valve, fan motor and blade. 2 count job. Allow 1 1/2 hours.; ordrng 1 W11559968 (Motor-evaporator) and 1 WP2169142 (Fan blade) and 1 W11700250 (Ice maker) and 1 W11645360 (Chute) and 1 W11645245 (Dual valve)"

Need work- defrost issue- found ice buildup on evap cover causing poor cooling- lights are dancing/flickering on panel- motor evap is not work as well- ordering parts for unit. ; ordrng 1 WP2315539 (Motor) and 1 WPW10384183 (Thermistor) and 1 W11546684 (Clip) and 1 W11666427 (Cntrl elec)

Need work- cntrl elec is OOS- panel cntrl is beeping/flashing - unable to select options- this is electronic issue- ordering parts for unit. States authorization ; ordrng 1 W11224256 (Cntrl elrc) and 1 W11387387 (Panel cntrl)

Need work- door handle is detaching- customer has duck tape holding handle in place- look at pictures- ordering part for unit. ; ordrng 1 W10894054 (Handle) and 1 W11428245 (2 screws)

Found door will just fall when open due to bad hinges ordering new ; ordrng 1 W11712995 (Arm hinge left) and 1 W11712996 (Arm hinge right)

Found compressor is locked up ordering new ; ordrng 1 W11557425 (Compressor)

Found three broken wires on lower harness ordering new; ordrng 1 W11643701 (Lower harness)

"Evap motor not working, has 120 v and neutral. Oder fan. ; ordrng 1 242219302 (Fan blade) and 1 242219206 (Fam motor evap)"

Found motor pulley stripped and not driving the motor. Need to replace the motor; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)

"Knocked on door, no answer. Call dispatch, who called customer. Customer said he wasnt home and only his 13-year-old son was home. Dispatch let him know that we couldnt enter homes with minors unaccompanied by an adult. Customer said hed call his mom who lives next-door. Waited in additional five minutes nobody ever came outside. Customer will have to call back and reschedule. Waited a total of 10 minutes ; O-emld tckt"

Ice maker not producing enough ice. Fresh food area too warm. Shorted evap-motor. Will take ice maker incase needed.; ordrng 1 A21755301 (Ice maker) and 1 5304532795 (Blade) and 1 809069206 (MOTOR)

Need work- found cntrl panel to be completely dead- 240v at block terminal- will need to order parts for unit. ; ordrng 1 5304535108 (Cntrl elec) and 1 5304533462 (Controller)

Called techline file #87419645 seal system job need extra time; ordrng 1 809069207 (Evaporator fan) and 1 5304523062 (Compressor) and 1 5304529531 (Step valve) and 1 5304529535 (Evaporator)

"Found unit installed tightly under cabinet countertop wedging, forcing top of door under it keeping latch from aligning correctly, need to order right latch 5304525218 for unit to complete repair.; ordrng 1 5304525218 (Latch)"

Cx did not have time to get unit pulled out and accessible for us. They claim they will get unit pulled out and accessible for us this week. ;

Found fridge too quiet. Evap. Fan motor was not running Had it replaced; saved tckt

"New issueFound fc at 5 degrees, unit cycled and filled, tech line advised replacing ice maker. Did not receive part. Parts dpt stated its at the office. St#7739507499; saved tckt"

Low pressure removed filter a little better but still slow. Ice maker passed. Test 45 failed to get water in ice maker mold. Ordering valve. ; ordrng 1 W11482383 (Valve)

Checked operations unit filled and washed in all zones ok no leaks found at this time watch the dishwasher wash for over half hour no problems found at this time