Cycled unit and found bad actuator and bad suspension. Installed new parts and retested unit now working as designed job completed ; used 1 W100913953 (Actuator) from stock

"Display board was glitching, would not lock or function properly, replaced with new display board and did not have any issue. Job complete"

"Installed and secured new services valve and drier,pulled vacuum and charged the unit with 58 grams of r600, unit should regulate and operate as designed"

"I found a bad slow moving evaporator fan motor, I thawed out the unit with steamer.installed and secured new motor unit is now cooling as designed, cx approved repair and service"

Removed and replaced all parts. Calibrated. Tested passed. Unit now working as designed

"Debris in exhaust housing..for billing, on arrival noise while in use, found cracked blower wheel. Replaced and tested, unit functions as designed."

Unit not draining and giving error. Found voltage to drain pump but pump not running. Removed and replaced drain pump. All tests good. ; used 1 W10876537 ( Pump) from stock

"1949 gate code. On arrival unit is leaking water and not cooling in the freezer section found gasket coming, separated from door secure gasket customer to clean the door seal and the sealing surfaces. problem persist will need to replace door and gasket. However, this price point is too much for customer at this time."

Unit not draining. I tested unit and had voltage to drain pump but pump not running. Removed and replaced drain pump. All tests good.

"Because a frost up issue in freezers compartment, ice make and ice bin were broken, after a major defrosting of full freezers cavity, a new ice maker and ice bin were replaced. Consumer was informed on what not and to do to avoid future occurrences."

Installed new lock and retested unit now working as designed job completed

Unit not cooling. I found temps are about 10 degrees off and evaporator fan motor was not running at full speed. I verified that the compressor is coming on and produces a frost pattern. Removed and replaced evaporator fan motor. All tests good.

Customer stated that the unit defrosted ice and temps went warm. I tested unit and all thermistors test good in diagnostic. Temps today were normal. I adjusted doors to seal better and adjusted temps and defrost settings in diagnostic. All tests good.

"Found error code f8 e4, remove pan and found water in it. Dried it up, re tested ops and remove door to observe unit. Found o leaks and tested 3 times not interrupting diagnostics cycle. Asked Cx to try again without pre rinsing dishes with water/ no dish soap. If it reoccurs instructed Cx to run unit prior to visit to be able to back track, unit not leaking at time of visit."

Water leaking from sump- sump needs to be replaced- cx declined repair -

"Found freezers fan motor, not working. Did not pass the diagnostics test. Had panel replaced"

"On arrival, customer states unit has a blue flame but orange tips every now and then as theyre cooking is considered normal operation for billing cooktop not working gas valve turned off turned switch for gas valve and allowed gas flow to cooktop unit operating as designed"

Icemaker took longer to make ice after my repair because fridge was turned off for a long time.having the fridge off made it take longer to make ice because coldness had to build back up.not a recall.

Cycled unit and found igniter out of position. Repositioned and secured ignitor. Also adjusted flame on all burners. Unit now working as designed job completed

Cold water valve not opening.replaced defective water valve.ran hot and cold water valve test successfully.washer now working properly.

Open thermister. Thermistor was removed and replaced. Unit is operating as intended.

"JB out 9/7/24.Verify date of purchase as August 27, 2024. Unit is brand new and has never cooled properly since delivered and installed. Upon arrival inspected freezer compartment and found no evaporator fan motion. Failed evaporator fan motor. Installed replacement fan motor WP 2315539 from truck stock. Please replenish parts to tech JB. Reassemble unit and test operation. Verified compressor is cooling and evaporator fan is now operating and distributing cold air to both refrigerator compartment and freezer section. No charge to customer. Job complete. ; used 1 WP2315539 ( FAN MOTOR) from stock"

Visual and physical inspection plus accessing diagnostic showed error code F8 E4 that refers to an open float switch.Have replaced it and a successful functional testing was achieved.

Filter housing failed. Filter housing was removed and replaced. Unit passed all test. Unit is working as intended.

"F1E1, F8E6 and F9E1 error codes present on arrival, ACU to UI communication issues, pressure switch, excessive water in basket and drain pump issues resulting from pump wire not connected properly , reconnected wire back, ACU board replaced, recalibrated unit, test a short cycle, unit works properly, Job complete."

"Removed and replaced listed parts, no error codes present, recalibrated and tested unit , it runs properly,Job complete."

Customer was complaining that the unit wasnt making ice. upon diagnosis of found the water not to be connected properly. Reconnected the water properly and tested icemaker. Everything is working as designed at this time.

"Found ice build up around bail arm not allowing it to drop, cleared ice all tested good"

"Because of a winding noise coming from the diverter disc, a new wash pump assembly was replaced."

"JB out 9/7/24.Customer states several times the washing machine has walked away from the wall and has caused the drain plastic pipe to disconnect from the drip pan. Upon arrival found washer machine sitting in plastic, drip pan and looking behind washing machine verified drain pipe connected drain pan has disconnected. Tested washer and normal cycle upon arrival with no clothing in wash tub , verified water. Fill and agitation. Verified your operation and operating sound. Cancel cycle and allowed unit to enter drain and spin. Verified correct drain and spin operation observed water washing machine and observed washing the spin cycle very quietly and smoothly. Ask customer to load washing machine normally. Observed customer load enough clothing in the washing machine for wash loads. Allowed clothes to get wet and agitate. Cancelled cycle. Selected Drain and Spin to demonstrate by just dropping laundry into the wash tub this will produce an OFF BALANCED spin cycle causing loud noises and the washing machine to shake and walk away from the wall. Removed all clothing. Properly loaded clothing back into the wash tub by dropping garments one article a time in loose heaps evenly around the outer edge PF the WASHPLATE. Selected DRAIN AND SPIN again and observed how smoothly the wash tub evenly and quietly spun the clothes dry without loud noises or off balance conditions.Advised customer of ONETIME COURTESY NO CHARGE on a no defect foundservice call visit.No parts used or needed.NO CHARGE TO CUSTOMER.JOB COMPLETE"

Found ice bucket frozen from bottom due to an air leak. Had separator assembly reinstalled and adjusted

"ran diagnostics found error codes on out of valance & over loaded. Calibrated and leveled washer,DRAIN HOSE was way inside drain pipe. That, can cause not a good drain cycle"

$145.00 CC Auth# V9CNE3 on arrival. Unit is dead power cycled unit unit came back to life. Per service flash recommend replacing the control boards. Cx declined at this time.

"Upon arrival found unit no spinning correctly, move to much when the unit was on that specific part of the cycle. Check the unit and the level of totally off. Readjust the level of the unit. Retest the unit and now is working properly. Job complete"

Cx complaint didnt drain comforter properly. Tested. Found water off. Turned on. Tested. Passed all tests. Unit working as designed. Cx instruct on load use and care. Unit less than 2 weeks old.

"Diagnosed and found valve not installed properly,I properly secured and made sure no leaks are present."

"Found dislocated softener dispenser hitting the tub while spinning, reinstalled. Cx having sloppy floor, adjusted the legs as much as possible, cx to run unit on clean washer with afresh. Complete"

"Cx having restrictions in air flow from the vent, vent not accessible, cx will need duct cleaning company. Complete"

"Found ice maker turned off, reset ice maker, unit harvested and fill. Unit test ok now. Cracks on drawer is cosmetics, not covered. Complete"

"Cx complain about washer not getting enough water while washing, set water level and calibrate unit. No error code in diagnostic. Complete"

Cycled unit and found door latch out of position. Causing door to open during cycle. Repositioned and secured latch. Retested unit now working as designed job completed

Found this is a completely different issue from last time. Last time the gearcase was making an abnormal sound during wash. I found the gearcase leaking a lot of oil and all in relation to that was fixed. Now the drain pump failed. It is receiving the correct voltage but not operating. Please bill out for secondary issue on completion of the service order. ; ordrng 1 WH23X28418 (Pump assembly)

Broken water valve. Couldn't replace. Needs to be rescheduled ; cstmr sgnd Dsclmr

Cx states that unit is not working properly and missing lights on both compartments After running diagnostic test find that pantry door control panel was water damaged UI is not responding and evaporator is clogged with ice; ordrng 1 W10799016 (Evaporator fan) and 1 W10733263 (Pantry door) and 1 W10512203 (Side harness)

"Diagnosed and found that the light bulb has burnt out,cx wants the bulb replaced.; ordrng 1 WP8183592 (Bulb)"

14154730. Case. Found wrong board was sent need this part called techline ran thrue diagnostic a few error out of balance bad inverter.; ordrng 1 WH22X35837 (Inverter)

"Warm air leak in freezer, door liner separating, needs door. ; ordrng 1 W11436967 (Small fc door)"

"$145.00 CK Auth# HKF34V ice maker seized, quoted ice maker cx declined at this time. ; ordrng 1 2198597 (Ice maker)"

Customer states that she is not available for the service today and rescheduled for next Friday. She stated that she called to reschedule but no answer or call back. Rescheduling per customer. ; schdld next appmnt for 9/13 FRI !

Found the gearcase making an awful noise during operation as if gears are not aligned properly. It is leaking a little bit of oil. Ordered parts needed. ; ordrng 1 W11449841 (Drive assembly) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)

Tested unit found unit leaking from door found unit missing door seal; ordrng 1 WD08X23476 (Seal)

"Inspected unit as necessary. Diagnosed unit not agitating due to stripped slider/rotor. Unit unit needs clutch, slider and rotor assembly. Parts ordered.; ordrng 1 W11260238 (Rotor) and 1 W10754448 (Clutch)"

Inspected unit as necessary. Diagnosed suspension worn. Unit needs suspension kit. Parts ordered. ; ordrng 1 WH03X35581 (Suspension kit)

Drain pump running nonstop. Control and drain pump have failed. Ordering lower harness to further diagnosis. ; ordrng 1 W11643701 (Lower harness) and 1 W11399437 (Drain pump) and 1 W11513246 (Control)

Sam issue. Ice maker has ice in mold but did not dispense. Needs ice maker. Recall no charge to customer. ; ordrng 1 WR30X10093 (Ice maker)

"Examined and took pics of cracks on liner floor in refrigerator section, reported to tech line, Daniel with tech line, recommended to order, EPOXY FRIDGE LINER REPAIR KIT, part 8212572,Ordering 8212572 EPOXY FRIDGE LINER REPAIR KIT.; ordrng 1 8212572 (EPOXY FRIDGE LINER REPAI)"

"UI control is glitching, cant adjust freezer temperature, needs replacement, ordering 5304536684 UI control .; ordrng 1 5304536684 (UI control)"

Door lock malfunction. Ordering replacement.; ordrng 1 WH01X29528 (Door lock)

"Checked unit found basket not moving at all. Slider looked ok, found 120 vac going to shifter coil, removed and replaced shifter same results. Found acu to be the issue. Ordering part.F6 e3F7e7Sr#7739859830; ordrng 1 W11614514 (Control)"

"Unit was not cooling properly, evaporator fan was out. Replaced with new fan and unit is now working properly. Job complete; ordrng 1 WP2315539 (Motor fan)"

"Unit was completely off, checked power and was not getting 120v. Switch on the breaker and unit is now working. Temp started to cool. Will need to order evaporator fan and thermistor.; ordrng 1 W11631626 (Evaporator fan motor) and 1 W11629268 (Thermistor)"

"Ice maker is broken, will need to replace with new one.; ordrng 1 W10873791 (Ice maker)"

"Customer concerns; washer making grinding noise, and vibrating excessively. Need all the parts for the repair. Square trade will ship parts to the customer . ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11239857 (Belt) and 1 W10528947 (HUB)"

"Washer fills with water, but does not operate. Belt broke , got tangled in motor. Damaged speed sensor and motor pulley.; ordrng 1 WH03X32218 (3 HP MOTOR PULLEY & NUT) and 1 WH03X29559 (1/3 HP MOTOR & NUT) and 1 WH03X32158 (SPEED SENSOR) and 1 WH01X27538 (Belt)"

After replacing the door. The unit still didnt work properly. The whole door seems off a bit. If I press the top right itll click closed but if I push the bottom left it clicks open. I dont know how to fix this. I need help ; ordrng 2 W11714253 (Door hinge)s and 1 W11684570 (Door) and 1 2man

Upon arrival Cx explained that nitrogen isnt drying when in regular mode.In diagnostic mode ui is displaying shorted moisture sensor code and stuck button code.disassembled dryer and found cracked blower wheel.ordered wheel and moisture sensor.; ordrng 1 WP697772 (Blower wheel) and 1 WPW10298258 (Moisture sensor) and 2 WP3387223 (Electrode)s

Suspension rods lost tension.replaced suspension rods.washer no longer excessively shaking and working properly.; ordrng 1 W11130362 (Suspension rods)

Ui not responsive to touch on certain buttons.ordered new ui.part is out of stock and will take at least one week.; ordrng 1 W11100661 (Ui)

Need lamp ; ordrng 1 W10886919 (Lamp)

"Basket rusting, rust is coming off on the clothing ; ordrng 1 WH21X34217 (Basket)"

"Found worn suspension causing off balance loads, also found basket is moving sized to side on gear case shaft, suspect retaining nut is loose or play on shaft. Will have to break agitator to tighten nut or replace gear case ; ordrng 1 W11400156 (Suspension) and 1 W11449841 (Gear case) and 1 W11550891 (Agitator)"

Cycled unit and found bad heating elements ordering parts for repair ; ordrng 2 W11396792 (Element 1500)s and 2 W11396790 (Element 2400)s and 4 814399 (Terminal)s

"Customer rescheduled for next week, but already spoken to customer. They will not be available until next week. Will be returning with Same parts that were pre-ID; schdld next appmnt for 9/17 TUE !"

Oven not heating. Igniter has failed. Not continuity. ; ordrng 1 W11590294 (Igniter)

Need work- sealed system issue- error code HI freezer temperature to hot not cooling- leak or restriction- will need to order parts for unit. States authorization ; ordrng 1 5304520946 (Compressor) and 1 5304529531 (Step-Valve) and 1 5304529535 (Evaporator)

Unit fan frozen over. Wont cool longer than about a day after plugging in after leaving off. Defrost issue. Ordering parts needed. ; ordrng 1 5303918891 (Air tower kit) and 1 5304523788 (Harness) and 1 5304523741 (Motor fan) and 1 5304523789 (Harness) and 1 5304524953 (Heater)

Unit wont turn on. Connected Bluetooth module and did not turn on. Removed and replaced acu. Tested. Same issue. Checked voltage. Only received 14 volts. To acu. ; ordrng 1 WE04X31017 (Saftety thermostat) and 1 WE04X30397 (Hi limit thermostat) and 1 WE4M398 (Inlet control) and 1 WE04X31007 (Outlet thermostat) and 1 WE26M345 (Power harness)

Cx states that 2 days ago again power went off circuit breaker tripped Called tech support very long waiting time 40 minutes plus Ordering power board ; ordrng 1 5304534574 (Main board)

"Led light is out, correcting issue by; ordrng 1 W11470191 (Module light)"

"Defective wire harness and heating defrost element, unit is frosted over not defrosting correcting issue by $145.00 CC Auth# 4C99WW $346.60 is the remainder after its fixed; ordrng 1 W11566892 (Wire harness)"

Replaced thermostats and timer but dryer still not heating.calling techline.; schdld next appmnt for 9/9 MON !

"Cx informed to me that her fridge stopped cooling completely on multiple occasions and now is at freezing temp in fresh food cabinet.service pointer W11512008A directly correlates to issue.ordered ui, and control board. Cx paid service fee over phone and s code S15354 covers parts and labor.; ordrng 1 W11455229 (Control board) and 1 W11664671 (Ui)"

"Impeller stripped on motor shaft, door switches worn.; ordrng 2 W11396033 (Door switch)s and 1 WPW10309864 (Divider) and 1 WPW10317991 (Motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)"

"Customer had unit accessible. Access drain pump and found access debris inside drain pump cleared debris could not test unit due to connection. Advised customer we can get to take care of this one time however, debris inside drain pump is not a covered failure as it is not a defect of the manufacturer.; O-emld tckt"

"Heating test results. Placed unit at 350 and allowed 15 minutes for preheat. At 7 minutes Preheat hit 350, temp gage says 175198 max temp after 15 minutes Will need 2 call count on return to uninstall unit and consult techline during repair. Requesting am appointment ; ordrng 1 W11659258 (Console) and 1 W11649136 (Control) and 1 W11617232 (Broil) and 1 W11545804 (Bake) and 1 W11598120 (Probe) and 2 WP4449751 (Tod)s"

"Unit has power, speed sensor error. Ran spin test. Unit spun for approx 3 seconds then stopped. Used Navybean to run test. No speed signal. ; ordrng 1 WH12X26330 (Speed sensor)"

Unit has saggin suspension and damaged tub ring. Ordering replacement parts. ; ordrng 1 W10849477 (Tub ring)

Low system charge. Needs filter drier. And recharge. Suspected leak at filter drier and capillary tube loc-ring. Refrigerant sitting in drain pan under filter drier. Customer okayed IL come back to install. ; ordrng 1 WPW10143759 (Drier)

Tech was assigned as a helper;

*****ESTIMATE ONLY*****No cooling both compartments.Confirmed..fan runs but no frost pattern.checked dran catc at bottom of machine where drain heater sits. Oil residue in panindicates leaking at defrost drain pan heat loop. Some parts no longer available. Consumer to shop for new product.; ordrng 1 WP2004545 (Pan heater coil assembly) and 1 W10309994 (Compressor)

Garret773985961920 degree swing 355.338Bad appliance manager. ; ordrng 1 W11179310 (Cntrl)

"I couldnt get the Gearcase out. Hi hit it with a sledgehammer, I tried to pull it from underneath, I stuck a flathead screwdriver in there, I jumped inside and pushed with my feet, and even try to pull it down with a belt from underneath. Two hours I was trying just to get the Gearcase off and I couldnt. Im going to have to rebuild the unit. ordering a second man to help. ; ordrng 1 W11513244 (Basket) and 1 W11568797 (Filter) and 1 WP8533928 (Screw) and 1 2man and 1 W11219115 (Outter tub) and 1 W11395618 (Compositor) and 1 W11481722 (Actuator)"

Unit door seal is cracked and mullion is creating condensation. Will need to replaced mullion and gasket.; ordrng 1 W10830274 (Gasket) and 1 WPW10311757 (Mullion)

"I picked up the data loggers, and I will review them on Monday; O-emld tckt"

Removed and replaced motor and belt for broken motor pulley. When I arrived today the customer stated that 2 days ago the main control started clicking. I checked main control and found that the board was dropping the line voltage but the voltage is not dropping at wall. Ordering. Main control board. ; rqstng P&A on 1 W11116594 (cntrl-elec)

"Installed high velocity fan blade. Found poor frost pattern, drain iced up. Deiced drain. Sealed system issue. SEND SEALED SYSTEM TECH ONLY. 5 count job. Allow extra time . Bin is pending authorization . ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W11506635 (Coupler)"

"Freezing produce in LH crisper drawer. FC is 12.0f, RH crisper is 43.1f, LH crisper is 39.9f. Only freezing in LH crisper. Needs data loggers. Need to call tech line. ; O-emld tckt"

"Seized stuck compressor, correcting issue by; ordrng 1 WR87X41785 (Compressor kit) and 1 WR32X10865 (Glass) and 1 WR87X30875 (Red cap drier) and 1 WR87X30876 (Serviced valve)"

"I found a restricted discharge line at the compressor , faulty compressor and plugged discharge line, I only installed drier and checked for restrictions with nitrogen, correcting issue by; ordrng 1 WR87X30876 (Service valve) and 1 WR87X37849 (Compressor kit)"

"Customer was complaining that the unit wasnt cooling properly. upon diagnosis, I found the refrigerator to be at 50° and the freezer to be at 20°. Unit seems to be having a leak. This is a built-in unit.; ordrng 1 WR87X33627 (Evap) and 1 WR87X32702 (Compressor) and 1 WR55X41845 (Control) and 1 WR87X30875 (Drier) and 1 WR17X32665 (Drain pan)"