"Ran diagnostics. Had f0e2, f0e5 error codes. Vibrating in spin. Found worn basket hub, weak suspension rods, agitator stuck on gear case splines . 3 count job . Allow 2 hours . ; ordrng 1 W11453734 (Gear case) and 1 W10721967 (Cam kit) and 1 WPW10006384 (Belt)"

Parts did not come. Where R They.; ordrng 2 WR72X24815 (Slides)s

"Needs ullion , seal; ordrng 1 W11455378 (Mullion) and 1 W11306508 (Seal)"

"Unit not making ice, found unit terminating defrost early . Needs controls and fan motors.; ordrng 1 WR17X36485 (FF evap cover with fan and harness) and 1 WR55X38248 (Main board) and 1 WR60X35669 (Freezer fan with harness)"

"Found unit making excessive noise during operation, found weak suspension; ordrng 1 W11400156 (Suspension)"

Unit has burned out leds on front ui and ice maker harvest motor not working. Ordering new ui and ice maker.; ordrng 1 W11387387 (Ui)

"No error codes, ran auto testing. Fill good, drain good, lock good, agitate good, shifter good, no spin. Tachometer signal missing. Ordering new shifter, motor, cap and control. ; ordrng 1 W11026785 (Motor) and 1 W11481722 (Actuator) and 1 W11395618 (Cap) and 1 W11626074 (Control)"

"Dishes not cleanConfirmed.motor not getting voltage needs control as well; ordrng 1 W11637583 (Control, mach)"

"Consumer had moved machine as needed in and out of alcove. Replaced compressor to return product to as designed operation..pressurized with no leaks; vacuumed system to 30hg and held for 20 minutes. Recharged with factory charge and as designed.; ordrng 2 W11506621 (Lokring coupler)s, used 1 W11506621 (Lokring coupler) from stock"

"Rail assembly brokenConfirmed both right hand left bottom slide assemblies were broken. Brittle rack supports and rusted lower rack. ; ordrng 1 W10822165 (Track left hand) and 1 W11498446 (Rack, basket)"

Unit needs a pump and washer control; ordrng 1 5304523182 (Controlwasher) and 1 5304524452 (Drain pump) and 2 131302800 (Screws)s

Found refrigerator over freshfood cover full of ice found bad thirmister need this parts.; ordrng 1 W10316760 (Thirmister)

File # 7739901567 Kurt from whirlpool tech- support- need to replace tub assembly due to water leaking from float assembly port/stem - found water leaking from there- tub is OOS- ; ordrng 1 W10909756 (Tub)

Found dryer not turning on knob just spinning timer compromise edges need knob and timer .; ordrng 1 WE04X24550 (Tomer) and 1 WE01X24552 (Knob)

Not receiving water to the Icemaker. Dispenser is working. Quoted for new water valve. Cx must get authorization from home warranty.

Drain hose leaking.; ordrng 1 W11244231 (HOSE)

"Ordering seal to ice bucket WPW10287601, air leaking by and causing ice to melt. Will return with part to fix. ; O-emld tckt"

Customer concerns; washer is not completing cycles. F0e5- off balance load and (LF). Need suspension and inlet valve. ; ordrng 1 W11130359 (Suspension)

Manifold leaking rerouted for parts ; ordrng 1 5304524817 (Manifold)

Fresh food evap frozen over needs cover and control to update software ; ordrng 1 W11333076 (Control)

"Upon attempting to pull out unit, confirmed there is something holding this unit up from being pulled out. The cooktop being installed is not allowing unit to be pulled out. Cx will get unit accessible for us and call us back when they are ready for service. Please send me back to finish this repair per cx request they do not want RH back ; snapped 1 QuickPics"

Cx to make unit accessible before next repair. Need drain pump and lower harness.; ordrng 1 W11513246 (Control board) and 1 W11643701 (Lower harness)

JB out 9/12/24Install replacement drain pump assembly part number WH11X29539 as ordered. Reassembled unit. Tested unit in normal cycle to allow unit to fill and tumble. Cancel cycle. Ran diagnostic command. verified newly install drain pump tries to run makes a knocking noise. Ordering replacement main control board and replacement drain pump assembly.; ordrng 1 WH22X36857 (MAIL CONTROL BOARD) and 1 WH11X29539 (DRAIN PUMP)

"Unit has a agitator that is floppy. Also removed some change and a button from agitator. There is more under and I cannot remove, Tried and tried to remove. Unit will need multiple parts to repairdue to not being able to remove agitator. Unit may be too costly to repair. Ordering parts for approval from third party warranty. Extra time needed as well. ; ordrng 1 W11454741 (Gearcase) and 1 W11085570 (Base) and 1 W10554251 (Basket) and 1 W10371566 (Tub outer) and 1 WP389140 (Drive block) and 1 WP21366 (Nut) and 1 WPW10215093 (Filter cover) and 1 W10324647 (Tub seal)"

The evaporator fan has 120 vac to it but it is not running. The compressor and condenser are hot but there is only frost on the capillary connection to the fridge.; ordrng 1 W11579351 (Evaporator) and 1 W11580057 (Compressor) and 1 W11109499 (Filter drier)

Transmission is locked up ordering new ; ordrng 1 5304517318 (Transmission assembly with o ring)

Found bad control drain pump relay is stuck on ordering new control ; ordrng 1 W11543994 (Control)

Cx states that unit is making noise during spinning and operating while door is open After running diagnostic test find that unit has a bad door switch and roller support ; ordrng 1 33001508 (Door switch) and 1 33001783 (Idler arm) and 1 312527 (Washer idler) and 1 33001783 (Bearing idler) and 1 312958 (Ring) and 1 315772 (Sleev idler) and 2 33001443 (Nut roller)s and 2 Y313347 (Washer springs)s and 2 312948 (Shaft)s and 2 Y303373 (Bearing roller)s and 2 312535 (Washer roller)s and 2 410233 (Ring retainer)s

Cx states that some of the burners are not igniting and some of them low heat Ordering module spark burners ; ordrng 1 8286153CB (Burner) and 1 8286156CB (Burner) and 1 W10110489 (Module spark)

"Cycled unit and found frost build up on evaporator and clogged drain hole. Quoted customer for repair costumer agreed. Ordering parts led cover by whirlpool. ** Special project #: S191AQ Parts (Only Parts Listed Below) & Labor, Up to 5 years of life. Est. Completion date: 10/29/2028**** Frost Build Up On EvaporatorS-Code to cover Labor only: S16360**; ordrng 1 W11457241 (Evaporator kit) and 1 W11668671 (Brakets) and 1 W11577195 (Icemaker) and 1 W11683243 (Led kit)"

Unit wire harness and mag smoking when in use. Ordering new hi-voltage components. Will need second man for uninstall and reinstall of unit. ; ordrng 1 W11708328 (Mag) and 1 W11302364 (Main harness) and 1 W11256462 (Diode) and 1 W11744484 (Hi volt trans) and 1 W11736651 (Cap)

Found refrigerator ice maker over filling and ice box door not sealing causing condensation .; ordrng 1 WR17X25244 (Icebox) and 1 WR30X39266 (Icemaker)

Dishwasher does not dry dishes. No voltage to heater and right side keys of console not responding. ; ordrng 1 W11622500 (CONSOLE) and 1 W11629914 (CNTRL-ELEC)

Not washin. Tested found bad pump n motor ; ordrng 1 W11613479 (Pump n motor)

Ice is not dispensing properly will need to replaced auger cam. ; ordrng 1 W11573761 (Dispenser inside chute.)

Unit is coming alive and no one is around it and waiting for the next command for heating. Calling tech line. Dont see any codes on this and its not doing it to me now. ; schdld next appmnt for 9/13 FRI !

"Need work- panel has a crack on start button, cx is having issues starting unit. Ordering part for unit. ; ordrng 1 W11419056 (Panel cntrl)"

"JB out 9/12/24Customer states:1. Only NORMAL cycle operates.2 Other cycles do not run.3 Fabric softener dispenser leaks liquid fabric softener down front of washer cabinet.Ran Diagnostics and extracted only 1 Stored Fault Code. F0E2 OVERSUDS DETECTEDFOUND CUSTOMER USING HE TURBO PODS, CAUSING OVERSUDS. CLEARED STORED CODE.Found Liquid Fabric Softener has dripped down face of washer due to blocked siphon tubeREMOVED DISPENSER DRAWER. DISASSEMBLED DISPENSER AND REMOVED BLOCKAGE.REASSEMBLED DRAWER AND TESTED SIPHON.Ran Diagnostic Quick Diagnostic Tests undisturbed. Unit passed all tests.RAN NORMAL/REGULAR CYCLE FOR 18 MINUTES. UNIT DID NOT SHUT OFF.CANCELED CYCLE.RAN QUICK WASH CYCLE.ALLOWED UNIT TO RUN FOR 12 MINUTES. CYCLE DID NOT SHUT OFF.OTHER THAN CORRECTING DISPENSER ISSUE, UNABLE TO VERIFY ANY OTHER MECHANISM ISSUES.ADVISED CUSTOMER TO DISCONTINUE USE OF ANY HE TURBO PRODUCT INCLUDING ANY PODS AS THEY ARE TOO HIGHLY CONCENTRATED FOR THIS LOW-FILL WASHING MACHINE.USE ANY BRAND LIQUID OR POWDER DETERGENT LABELED HE NO TURBO, NO PODS.USE A MAXIUM OF ONE MEASURED TEASPOON HE DETERGENT.No parts used or needed.NO CHARGE TO CUSTOMER.JOB COMPLETE"

Fix doors are left open for await light will turn off product tested ok complete

Installed new damper testing out ok wen opening and closing no upstruction testing out ok complete.

Replaced compressor and drier. Recharged with 90 grams of R600.

Upon arrival replace left-hand door hinge tested unit unit is now working as intended no longer slamming down job complete.

Replaced defective water valve and removed ice from Icemaker fill tube.successfully filled ice tray using test 45 in diagnostics.fridge now working properly.different issue than previous repair.

Upon arrival inspected unit customer showed me some frost buildup on the center bottom of the freezer compartment. I inspected gasket gasket looked in very good condition. Did notice a small air gap in In bottom center of freezer compartment gasket was able to heat it up and removed it. Advise customer to keep an eye on it but at the moment it is completely sealed up. Advise customer to always make sure that the door is shut correctly and never leave the freezer door open for too long or stack things to a high inside the unit so that the door closes properly all ops are normal at the moment cleared frost advise customer that if they have any more issues to please give us a call Job complete

"Gasket right side broken,replace door gasket,adjusted door level,and door gasket,seal ok."

Ice in mold. Defective icemaker. Installed new icemaker. All ops now working as designed.

Found washer testing out ok fill washer agitated drain check surrounding area under and around thrue out wash test and drain customer to monitor wen washing even loads for possible out of balance causing possible spill around rim but tested checking outok at this time complete.

"Squeals when in sin and wont wash clothesConfirmed.. let worn out.replaced restored operation with no abnormal operation. No leaks; used 1 W11239857 (Belt, Drv) from stock"

Found refrigerator motor out of position put back in position put into diagnostic check for harvest and fill tested ok customer to monitor.

Job complete installed LED modules on unit now unit lights to perfectly customer satisfied unit running up to spec

"Customer was complaining that the unit was not getting hot. Upon diagnosis I found the thermal switch to be faulty. And I switch the part, then tested unit after. Unit is now working as designed at this time."

Found a defrost issue due to an open defrost heater is solid ice cover around evaporator. Used the steamer removed defrosted and installed a new defrost heater

Unit not powering on. I verified voltage to interface but interface not responding. Failed interface. Removed and replaced console. All tests good.

No cold water long fill code replaced valve all tested good

Found blower wheel was broken shaking in housing making loud noise while in operation. Quoted customer for repair. Customer denied repair said he would be looking for new unit.

"Unit had a slight tear on gasket, and door were out of alignment. Replaced gasket and fixed door alignment."

No ice or water . Filter err. Found connector to RFID board not seated properly . Reseated connector to RFID board . Water dispenser and ice maker are working properly at this time . . Complete .

Ice forming in drain pan. Inspected drain and found drain end blocked by dirt buildup. Removed drain. Cleared debris from area and drain. Adjusted bimetal to correct position into drain. Unit now working as intended.

Installed new timer and retested unit now working as designed job completed

"Unit not draining, pulled it out and proceeded to replace drain pump, noticed the connector to pump was loose, reconnected it firmly to pump, tested it and ran a short cycle draining unit a couple of times, unit running properly now,Job complete."

Found washer on super load size using too much detergent no errors tested on a precise fill unit stoping draining tested ok complete.

Fixed- found error code f5e7 actuator failure- unit will not wash due to faulty actuator- removed bad one and then installed new one (actuator) calibration trst pass- auto test pass-no leaks- cx ok repair

Inspected unit and found a thermostat open. Replaced and tested.

"Per customer temp was up not freezing and loosing food in fresh food compartment, determined thermistor out of range replaced thermistor"

Upon arrival replaced switch on range. Also found burnt circuit on right rear burner. Replaced burner tested unit unit is now heating as intended. Job complete

Failed evap fan has power will not run. Replaced fan all tested good

"Run ice maker through test 57 & 45, unit test ok in diagnostic. Takes a while before ice bin can get full. Reset unit. Complete"

Instruct on venting sent bill for $145 thru IWallet per customer they will get paid tomorrow. Customer has been instructed on vent on 2 prior visits

Found exhaust vent restricted 100% very dangerous. Inform customer customer speak Spanish call Sylvia at office. She will explain to customer to have vent cleaned complete.

"Cx stated unit does not spin clothes out. Found unit attempting to spin with repeated clicking noise. Found error code f7 e4, f6 e3, and f7 e9. Seems like slider band slipping created codes, removed and replaced slider, tested ops unit working properly.; used 1 W10734521 (Slider) from stock"

Inspected unit and found frozen evap in ff section. Removed and cleared ice and panel to find a failed fan motor. Fan was just bumping and turning about a 1/4 of a turn. Replaced cover with fan motor and unit is now cooling. Set temps to recommended and job complete

"F7E5 shifter failureF2E1 stuck buttonUnit was not going into spin, checked slider and found it detached from its original spot. It was also stuck onto to clutch. Replaced both parts. Calibrated unit and ran diagnostics, unit is working properly."

"Removed and replaced listed items, tested unit in short cycle and unit running properly now,Job complete."

Found a bad drain pump not allowing unit to drain out. Installed new pump. Quote for repair.

"Replaced bad valve and control board, unit tested ok. Complete"

"Ran unit in diagnostic and all components checked good. Reset the unit .found cx not using rinse aid, that affects unit. . Complete"

Removed and replaced units valve. Tested. Unit valve no longer dripping into drum. Job complete.

Inspected unit and bulb was dead. Cx says she has replaced before. Suggested to have vents cleaned. Possible the unit is running hotter than normal due to air flow. Replaced bulb and unit is working per design.

Found bad suspension replaced suspension tested unit all functions working per design job complete

Found washer with no errors machine filling washing and draining ok customer concern about small amount of water at times found unit functioning as design customer using too much detergent removed filling unit in bulky setting drain ok complete.

"Upon arrival found unit with gasket damage, replace both gasket on the fresh food compartment. Check the ice maker and is working properly. Job complete"

Cx complaint not agitating. Actuator faulty upon arrival. Found belt slipping. Found actuator fault. Replaced parts with new parts. Ran diagnostics. Tested components out okay. Complete functional test. Operating as designed

Inspected unit and found jumper wire from control to ui was shorting. Replaced plug and tested. Unit is now working per design. Job complete.

X stated unit does not dispense ice. Found loose power wire to auger motor. Re secured and tested ops u it now working properly.

Customer complaint shakes. Found loaded with a sheet and wash towels and unleveled. Cx was washing two sheets on a normal cycle. Unit Literally wobbling back and forth. Leveled unit and tested now working as designed.. Cx instruct on loading use and care.

"I found the mullion flapper not installed or off the door hooks flapping around and staying in close position the trying to close the door. I reinstalled and secured the mullion and leveled front feet, unit is closing and now operating as designed, cx approved repair and service"

Light in ff was out. Replaced with pre id part. Job completed

Complaint wont start. Found loose connection at power supply. Corrected and ran test. Unit now working as designed. Cx vent requires vent cleaning unit now working as designed If issue persists send upper and lower board.

"I found the unit with condensation in refrigerator side due to door gasket not align or sealing properly, I installed three washers, adjusted the bottom hinge remolded gasket with heat gun. Unit is now sealing properly as designed, cx approved repair and service. Took before and after pics of gasket; used 3 WR01X27364 (Hinge washer) from stock"

Shorted valve. Valve was removed and replaced. Unit passed all test. Unit is working as intended

Cx states that unit is not cooling on both compartmentReplaced start device Unit working properly as required

Units control relays are welded shut. This is causing run away temperatures. F3E0. The control is discontinued. Cx will be replacing the unit. Collected service fee.

Ice maker thermistor shortedReset icemake after aligning filter designed op will return in 24-48 hrs

"I found the unit leaking from the water inlet side jet and seal, parts have been discontinued. $145.00 CC Auth# UEMK3L"

"JB out 9/12/24.Customer states upper dishwasher rack is falling down and blocking the door from closing. Upon arrival verified misalign upper rack due to broken left hand and right hand adjusters. Estimate to replace adjusters is as follows part 53.42, tax on part is 5.48, installation labor is 163.68 and service call/diagnostic charges $145.00. Total estimate to replace up dishwasher left hand and right hand adjusters is $367.58. Estimate has been approved.Installed replacement adjuster kit part number W10712395. Reassembled unit and reinstalled upper rack into dishwasher. Tested dishwasher in normal operation verified correct water fill and run operation. Now that rack is no longer missed aligned the dishwasher door closes and seals properly. Unit operates as designed collected payment paid by check number 1002 in the amount of 367.58 today September 12, 2024.Authorization code VHVX33, transaction ID 1545919.Job complete Parts car, one year warranty on the part itself against defect for one year from todays date. Labor warranty is for 90 days from todays date. Job complete."

Cycled unit and found bad pump. Installed new drain pump and retested unit now working as designed job completed

"Ran diagnostic cycle, found no leaks, cx reported airgap leaking water, adjusted drain hose, checked drain functions of air gap, unit operating as designed, instructed cx on cycle selection & purpose of air gap."

Cleared large obstructions vents and tested unit working properly and heating.

"Unit not draining, drained water from unit, removed obstruction from drain pump, ran test cycle, unit operating as designed."

Cycled unit and found bad connection at user interface. Secured connection and retested unit now working as designed job is complete