Customer concerned with water levels and performance. I tested unit. All tests normal. Instruct customer on use and normal water levels.

Installed new belt and retested Unit past all test at time of service. Job completed.

"On arrival customer stated unit was leaking water, I ran diagnostics test, found a leak at the inner drain pump hose not connected properly and leaking water, I reinstalled and secured inner drain , tested unit, unit is now leak free and operating properly as designed"

Customer receiving off balance load codes. I tested unit and found loose rotor causing false codes. Tightened rotor and tested with load of towels. All tests good.

Installed new console calibrated and programmed. All functions now checking out normal time of repair.

Customer stated over the ring door bell that they called in weeks ago and canceled.

Installed new led. All functions now checking out normal. Job complete.

Found the unit not spinning or washing. Found the Shield and belt popped off. I reinstalled the belt and ran spin and quick wash cycle. All functions tested properly after repair. Job completed.

Replaced ice maker. Tested the fill cycle and all test ok

Installed new temp sensorUnit function as designedJob complete

"On arrival customer stated unit was not heating properly, I tested unit with a cup of water and set timer to 2:30 minutes, unit heated and boil the water with in the time, unit is operating properly as designed at this time of service"

Customer concerned about a smell of gas. Turned gas on and ran through cycles. Also checked with bubbles for any leaks. Could not get smell of gas to duplicate or find any leaks. Fastened down all gas line connections. All functions are checking out normal. Customer is determined to get a new unit. Called into WPL to document. Spoke with Bruce. Per WPL nothing else we could do at this point.

Found unit with icemaker switch turned off. Bin had made contact with switch and knocked it into off position. Turned ice maker on and ran manual reset via reset switch. Unit cycled and filled with water as intended.

Installed new ui. Unit now functioning as designed. Job complete.

Found unit would not heat. Traced short back to control. Will need new control. Part is discontinued. Will not be able to make this repair. Collecting 125 for service fee.

"On arrival I found a small dent on the inside of unit, the small dent is not going to leak or mess with the integrity of the unit, unit is as designed"

Customer concerned about oven not reaching to proper temps. Found calibration about 25 degrees off. Calibrated to correct.

Replaced magnetron and diode

Installed new water inlet. Used diagnostics tool to update unit. Unit now working as intended.

Customer says the fridge is making a loud noise. Not powered on arrival. Plugged in unit observed. The unit is running and sounds normal. Informed Customer to leave powered if the noise reoccurs leave powered and record the noise. The unit is operating properly

Installed part tested check out ok complete no dents or dings cause by tech.

"Applied touch up paint to fresh food compartment door ( upper right corner). Showed finished product to the customer, customer approved the finish results."

Customer states that unit is not working properly After running diagnostic check find that power cord connector is damaged Fixed the power cord connector Unit working properly as designed

Found washer locked. Unlocked it washer ok

Installed part tested check out ok complete no dents or dings cause by tech.

Customer states that unit is not working properly After running diagnostic check find that unit has a bad roller support Replaced all selected parts Unit working properly as designed

"Arrived on site, ran unit though component activation cycle. No error code, unit ran as designed."

Installed parts tested checking ok complete no dents or dings cause by tech.

Customer states that unit is not working properly After running diagnostic check get no error codes Customer states that unit is making grinding noise Customer request to clean bellow Readjust unit legs and cleaned bellow Unit working properly as designed

"Bottom right caster bracket was bent out of shape causing wheel to fall out when moved. I was able to bend the bracket back into place and get the wheel to lock. Unit is now rolling without issue. If called back, send to me as pseudo so I can order new caster assembly WD01X25604. Complete"

"On arrival I found the unit not agitating, I installed and secured new actuator, tested unit, unit is now agitating and spinning properly as designed at this time of service"

Installed switches and tested unit. Unit is working properly. Customer approves function at this time.

Customer states that unit is not working properly Customer states that food freezing in fresh food compartment Readjust the temperature on both compartments Unit working properly as designed

Found washer not responding at times customer to used index finger for better results complete no dents or dings cause b6 tech.

Installed the new control board

"Checked operating condition of unit, found door handle to dryer door had started to come apart from door assembly. Removed entire door and reassembled making sure to firmly tighten all hardware. Ensured door opens and closes as well as latched properly. Ran tested unit l ran as designed by manufacturer."

Cycled unit and found interlock has failed. Installed new switches and re-tested unit unit passed all test tunnel service. Dog completed

Front slide dislodged

Replaced parts and tested unit job complete

Cycled unit and found not starting found screw holding door from closing properly. Secured screw and retested unit passed all test. This is installed issue took pics of screw that is coming off. Informed customer to contact installer to secure screw if it falls off again took pic. Job completed

JB Hunt picked up unit for exchange

Replaced parts and tested unit. Unit is functioning as designed job complete

"On arrival I pulled the unit out of cabinetry, replaced and secured ew heating element, tested unit for leaks, unit is leak free and is now operating properly as designed at this time of service"

JB OUT 1/14/22 customer states when oven door is opened fully then close it makes a very loud noise. Unit was just installed first week of January 2022. Upon arrival verified loud noise when oven door is open fully. Removed oven door. Removed and properly reinstalled tow panel decorative cover. Reinstalled oven door and re-tested operation with customer. Unit now operates as design and the noise has gone away. No parts used. No charge to customer. Job complete

"Customer concerns, washer not agitating nor starting wash cycles. In diagnostics found f3e2, f0e4= inlet water temperature fault and f7e9= locked rotor. Installed washplate and inlet valve, performed calibration. All functions worked as designed at time of service, no leaks.; used 1 W11165546 ( Valve) "

"Customer states items are freezing in the RC and ice cream is not hard in the FC. The unit is in the garage where ambient temperatures are about 45f. The RC is set at its coldest position. The FC temp is 13f and the RC is 30f. This unit does not have a thermostat for the FC , it is so cold in the garage the RC barely has to cool causing the FC to be able to warm up. Called WPTS(7732732161) and explained what was happening. Explained to customer why this fridge is behaving like this. Unit is operating as designed.WHIRLPOOL states 60-90f Is the ideal ambient temperature for this unit. That is out of the normal range for this area."

"Customer states the unit is staining the clothes with fabric softener. Checked for faults and ran a service cycle. Found the unit has no stored faults and the unit performs as designed. Found the fabric softener dispenser is completely clogged with wax build-up. Customer called her daughter (for translation) and wanted me to show her mom what the problem was and how to clean the dispenser. Cleaned dispenser and showed the mother what I did. The mother then told the daughter that this happened the first time they used the unit and wanted me to explain why that would happen . I explained that I checked for faults and found none and ran a service test and the unit passed. The daughter wanted me to give her an answer as to why the unit would have done this from the first time. I explained that I did not have an answer as to why it did that I could only comment on how the unit was operating now and what I have found. I stated I could have answered that question 8 months ago when they stated this first started happening. She then started telling me to show her mom what cycle they should use for dirty clothes. I asked if they had the use and care manual and that I was mainly here to see why the unit was not working for them and if there was a problem with the function with the unit. I explained I did not have the time to explain usage to customers and speculate why something happened 8 months ago. She was upset that I just didnt start showing her mom how to use the unit they have had for almost a year, claimed I had decided to not be helpful and she would relay that to Costco. Called WPTS(7732737614) to document the call. They had no further troubleshooting recomendations"

Loose pin on plug at board for fill valve. Properly installed pin and retested. No fault codes stored.Tested ok

Restricted pump found sock in the pump removed all tested good

Cycled unit and found unit has has ventilation issue. Check home vent and found vent is clogged causing poor airflow along dry time. Informed customer of findings this is a home Ventilation issue customer must contact Landlord for further assistance. Job completed

Installed drain tube and cleared the drain pan of existing ice; used 1 W10619951 (Drain tube)

"Customer approved, removed and replaced lid, tested operations unit now working as designed."

On arrival I pulled unit out of cabinetry replaced and secured new heating element tested unit for leaks no leaks visible unit is now operating properly as designed

Sealed cabinet to liner with RTV sealant. Replaced FC door gasket. FC switch is working properly. Instructed customer to leave FC door closed for 4 hours before opening. Complete.

"Customer approved , removed and replaced lid, tested operations unit now working as designed."

Had no phone numbers to alert the customer I was on my way. Customer says the unit is not running the ignitor is not running. Checked all connections good. Tested the unit does light. Replaced all thermostat re test allowing to cycle 3x. Ignitor is operating. All operations normal.

Installed new heater. Complete

Ran diagnostics tool. Assigned model and serial to unit. Updated firmware. No error codes. Found vent not hooked up properly.

Installed new heater. No leaks. Complete

Replaced parts listed perTechnical Service Pointer #: W11092686.

"On arrival I tested the unit and found a bad hi limit thermostat, not heating properly or long dry time, I replaced and secured new hi limit thermostat, tested unit, unit is now staying on longer and is now operating properly as designed"

Reference number. #7732040645. Called trade partners Customer to call customer care for further info customer will be charge if back out complete no dents or dings cause by tech.

"Customer says unit leaks from front left side under dispenser. Traced back the the drawer. Replaced the drawer. Test no leaks. F0/E3-OVERLOAD DETECTED DURING THE CYCLE. CLEARED ERROR CODE RAN THE DIAGNOSTICS OC CYCLE. The test cycle completed. The units level legs slightly OOB, corrected issue."

" Customer states washer does not fill with enough water. Upon arrival around diagnostics and extracted store near code F0 E2 Oversuds. Fault is displayed when sad forgot the basket from spinning up to speed. Also extracted store in error code F0E5 unbalanced load. Checked detergent used and verified correct concentration HE detergent. Recommend customer use HE only and very, very small amounts typically 1 teaspoon. Clear stored fault codes. Checked washer in normal regular cycle verify very small amount of water but commensurate with cycle. Advise customer this is a normal water level for the normal regular cycle tested washer with customer selecting heavy duty cycle and refill option. Verified higher water level based on deep fill option selection. No defect found. No parts used. No charge to customer. Unit is operating as designed. Job complete."

Uninstalled and disassembled unit. Found burned thermostat. Part unavailable. Contacted techline for solution. Spoke with Austin unit non repairable. Sr#7732732188 directed customer to kitchen aid customer care 800-422-1230 for customer resolution

"Dryer not heating up. Installed thermal fuse, all functions worked as designed."

Unit had a issue where it would not switch into spin. Replaced actuator and unit began functioning as designed job complete

Removed and replaced compressor and fan. Tested unit. All operations checked good

"Ran diagnostics. Found has brass colored rings. Replaced heater kit per service pointer # W11540964. Fills, washes, drains, rinses, and dries properly at this time. Complete."

Dishwasher leaking. Leveled the unit and tested unit. Mounted to the counter. All operations checked good

Unit has e15 error code. Possible over soaping. Reset error and inspected pan for water. Pan dried. Unit now working as intended.

"Fixed- installed all new parts (vent assembly, deflector, gasket) ran test cycle found no water leaks from venting area- Customer ok repair"

Removed and replaced control. Tested unit. All operations checked good

Removed and replaced drive motor and blower unit now checks ok.

"Fixed- installed new parts (belt, actuator) calibration test pass- auto test pass- no error codes- no leaks- no screeching sound during spin or no knocking sound during shifting- Customer ok repair"

"Ran dryer on timed dry, ran for about 15 minutes, dryer burner cycled as normal and the burner is producing flame. Dryer has a normal amount of heat in the drum. Instructed customer that is using any other cycles than timed dry the sensor decides on when the clothes is wet or dry by measuring the humidity within the drum and if there isnt clothes constantly rubbing against the sensor bars it will trick the dryer to thinking that the load is dry and commences cool down period then shuts off cycle. Advised to use timed dry for consistent drying. Dryer is functioning as designed"

Unit would not power on. Master reset unit. All functions now checking out normal.

"Found foam blocking condenser fan blade, removed foam. Frost pattern is good.Tested ok"

W11458345replaced parts job complete

"Ran unit through diagnostic cyclefound failed actuator, removed and replaced failed component, then found the door latch intermittentlyfailng, stopping system mid cycle. Removed and replaced and rechecked unit. Found no faults at this time, unit ran as designed."

Washer meets factory specs. Could not find and or duplicate

Removed and replaced main control. Tested unit. All tests good.

Wont drain and will sometimes stop in middle of cycle. Fault code F2 E1 stuck button indicated temporary issue.. cleared from memory after running test cycle and did not reappear. Consumer would not know this due to no info in operators guide. SEE OFFICE NOTES PER CHER FOR CLAIMING JOB.

"Removed and replaced dryer repair kit, unit now working as designed."

"Replaced baking orifice with one from a kit that came with the unit, now working as designed"

Door gaskets not sealing. Failed door gaskets. Removed and replaced RC door gaskets. All tests good.

"Replaced defective light module, tested unit and is working properly"

Inspected and tested dish washer. Unit its clean

"Replaced door gasket, ran thru a express cycle verified that no leaks are present.Dishwasher functioning as designed"

Removed and rwplac3d motor and wheel. Tested unit. All operations checked good

"Found ice maker turned off, turned on ice maker ran test cycle, ran test cycle, instructed customer how to turn ice maker on & off, ice maker operating as designed."

Install new door on the unit. Retest the unit and unit passes all test at this time. Job complete

Removed debris from air gap and cleared long drain fault code.Tested ok

Door switch was damaged replaced door switch unit function as designed job complete

"Replaced inner drain hose. Calibrated machine, ran diagnostics. All units operations check fine. The unit is no longer leaking."

F5E2 F5E3 F5E1 F2E2. Unit would not lock upon arrival. Used pre ID lid lock to repair the unit. Unit is now passing all tests after service. Complete

"Found no heat. Checked ignitor, has a burn spot. Needs new one. Removed and replaced tested unit. All operations checked good"

Removed ice from the fill tube. Unit tested ok

Fixed for fcc- part (8194001 $39.91 door link) service fee $125.00 labor $163.68 tax $2.99 total amount $331.58- found right side link had snap off from spring causing door to slam down - removed bad one and then installed new one- door is now opening/ closing as designed- Customer ok repair.

Removed old unit installed new unit tested new unit operating as designed