"Found ice maker off, turned it back on and test the button, unit works fine. Complete"

Replaced defective solenoid and removed lodged ice from auger blades.fridge and ice maker now working properly.

Found condenser was completely clogged up causing for compressor to over heat. Cleaned condenser and unit is now running and functioning as designed.

Replaced worn out suspension rods. Tested after repair all ok. Verified basket is not loose and washer is level.

Installed a new clutch & slider. Washer checked

"F0E5Unit was off balance, replaced clutch because it seems a little off. Also replaced slider. After repair, ran calibration on the unit and diagnostics cycle. Unit is working properly job complete. Advise customer on spreading out garments properly for proper use of machine."

Cycled unit and found fill tube fell off position. Reinstalled and secured fill tube retested unit now working as designed job completed.

"Checked unit found voltage going to pump but not draining. Opened blue wire. Removed and replaced harness, tested ops unit working properly. No damage by tech. Used skid plate to move unit"

"Unit full of water and clothes, locked. Removed water. Found broken wire harness, pump cover, and belt slipping. Replaced lower wire harness, pump, and belt. Locks/unlocks, fills, agitates, drains, rinses, dispenses, and spins properly at this time. Complete.; used 1 WPW10006384 (Belt) from stock"

Found poly fuse to the motors cover due to a heavy load

"On arrival, customer states unit does not spin out fully and then fault out with an error code. Tested and found slow drain cleared filter and tested unit unit operating as design."

Door is dropping. Found LH hinge cable was unhooked from spring. Reconnected cable to spring. Door is opening and closing properly at this time. Advised customer to use rinse aid for proper drying. Complete.

F0E2Soap is not dispensing from drawer. Fills with water and diluted soap but wont go down. Found Technical Service Pointer #: W11504923 Rev A Action Required: MandatoryFor dispenser assembly replacement. Removed and replaced drawer Tested now working as designed.

Unit wont start. Unit keeps trying to drain. Canceled. Tested unit now working as designed Cx using quick wash for all her loads. Cx instruct on use and care separating loads and usage and care. Unit working as designed

"Found unit not draining, replaced drain pump, verified unit is operating as designed, advised cx on proper loading and cycle selection"

Removed and replaced slider assembly. Tested operation. All OK ; used 1 W10734521 (Slider) from stock

"Diagnosed and found air ways clogged with ice, airways need to be defrosted for proper cooling, cx will unplug and defrost unit. No other issues found."

Installed control and tested unit. Unit is working properly. Customer approves function at this time. Ran calibration and then a test cycle. All checked good.

Fixed- found ice maker motor to be stripped- removed bad one and then installed new one (ice maker) ice maker harvest- water filled mold- cx ok repair

Unit too warm in RC. I found that the temps were a little warm in the RC but good in FC. I removed and replaced RC thermistor in case it is out of range. Instructed customer on food placement as well. All tests good.

"Cx states stuff freezes in rc section and water isnt cold from dispenser, this is use and care. Instructed cx and showed where to get more operating info. Unit functions as designed."

Replaced rusted and defective evaporator.fridge no longer making irregular sounds.fridge now working properly.

"Put unit under diagnostic mode, no error codes, not draining , proceeded to replace drain pump , recalibrated ,tested it and it runs properly now, Job complete."

"Outlet is not reaching 240 voltage, could not test unit out. Break did not have any switches off, and did not know where the breaker for this outlet was at."

Install the new glass package on the oven. Top oven door

"Removed parts having issues and installed new ones, diagnosed unit, cleared error code, tested it and it is now running properly,Job complete."

He led unit found torn gasket on oven door. Removed and replaced gasket unit now working properly.

Replaced timer per tech line. Complete

Unit was not draining full all the time. It would randomly start flashing f9e1 error. Replace sump and motor assembly and the inlet water assembly. Tested after repair all ok

Reset PCM board adjusted water filter fixed valve. Upon arrival. No ice. No water. Reset panel. Ran diagnostics. Water error code. Checked out components okay. Operating as designed

"Replaced pump, verified unit is operating as designed, advised cx on proper loading and use"

Cycled unit and found door gasket came off reinstalled and secured door gasket retested unit now working as designed job completed

Replaced fan and damper in order to fix poor cooling in the rc section. Verified the fan now operates. Unit ok after repair.

"Removed and replaced motor and blower, tested ops unit now working properly. No damage by tech"

Replaced faulty interlock harness do to shorted thermal fuse. Tested after repair all ok.

Replaced faulty compressor not starting. Replaced leaking evaporator. Pressures look good after repair. Call complete.

"Replaced cracked drain pump, unit test ok. Complete . Verified no leaks after repair"

Bolting knob for gas valve.upon arrival . Found loose knob. No connector faulty. Plastic knob on outside faulty. Order for replacement knobs. Middle and rear knobs fault. Components checked out okay. Operating as designed

Replaced listed parts in order to fix fill tube freezing issue per techline. Unit ok after repair. Call complete.

"Replaced the wire harness and actuator , tested operating ok now at this time"

Removed and replaced water valve assembly per Techline. Customer will monitor unit

"$138.46 CC Auth# C44P3E- cod- cx paid the remaining balance- installed new parts (links, 2 springs) door is opening/closing per design- cx ok repair"

"Door latch broken,replace door latch.test diagnostic cycle all work ok."

"Removed and replaced control, capacitor, cam, belt, motor and actuator. Tested operation. All ok!"

"Evaporator fan motor was removed and replaced. Unit passed all test, unit is working as intended."

JB out 9/10/24Installed replacement coupling part number WP2220458. Reassembled unit and tested ice dispenser. Unit now operates as designed. No charge to customer. Job complete.

"Fixed- installed new parts (cntrl elec, thermistor) unit is heating- good air flow- cx ok repair"

Replaced defective timer.flame now igniting and dryer working properly.

Found frozen food in fridge. Had all parts replaced

High side leak. On condenser tube line.Replace filter dryer service valve. Condenser line.check with nitrogen no leaks.charge 58 grams.24 hours for normal cooling.

"Repair the cracks spot with the kit, complete"

"JB out 9/10/24Installed replacement DOOR BOARD, AUTO FILL PITCHER AND AUTO FILL HOUSING (with auto fill control board).Reassembled unit. Tested Auto fill feature Three times. Unit operates as designed.NO CHARGE TO CUSTOMER JOB COMPLETE"

"Need work- found diffuser to be stuck open, causing food, drinks to freeze- ordering part for unit ; ordrng 1 W11645127 (Diffuser)"

"Checked the unit a lot of shaking and vibration noises , and squeaking , ordered parts to repair the dryer ; ordrng 1 WH03X32157 (Motor) and 1 WE16X33977 (Blower wheel) and 1 WE02X29717 (Nut) and 1 WE03X30657 (Idler arm) and 1 WE03X10016 (Rollers)"

Confirmed voltage to fan motor but will not engage. Ordering component needed. ; ordrng 1 242219206 (Fan motor)

E5 error code on test 56. Test 45 fill tube is frozen. Caused for icemaker motor to burn out. Will order and replace icemaker. ; ordrng 1 W11658802 (Im)

Missing lint trap. Not sure where it went. Cannot find parts sheet. Will pseduo this appt for Monday so I can get part number from pre ID; schdld next appmnt for 8/12 MON !

Unverifiable issue. Not unlocking error code for . control board fail. Parts on order follow up required. ; ordrng 1 W11627413 (Control board) and 1 W11670519 (Latch) and 1 W11399437 (Drain pump)

Found unit not cooling at all. There was no Freon in unit; ordrng 1 WPW10608485 (Evap) and 1 WPW10466675 (Cmprsr) and 1 W11506635 (Coupler)

Washer tub out of balance can not complete test cycle wash plate and hub worn out.reroute for parts.; ordrng 1 W10902814 (Wash plate) and 1 W10528947 (Hub)

"Both condenser and evaporator fans are working. and compressor are working. No refrigerant in the system was found. Ran nitrogen all all accessible parts were leak checked using cal blue such as evaporator, condenser and recent barzings on compressor and filter drier, no leak were found on the accessible parts. Ran a vacuum for ten mins vacuum did not hold. Unit has internal refrigerant leak. ; O-emld tckt"

Customer was complaining that the unit was not making ice. Upon diagnosis I found icemaker not to be responding from jumping T and H. Ordering new icemaker now.; ordrng 1 WPW10277450 (Ice maker)

How to replace a part it didnt work at all. Part was defective.; ordrng 1 W11486764 (Control) and 1 W11486769 (Console)

Customers lights are out and needs the rework for modules. Ordering lights now.; ordrng 4 W11632139 (Modules)s

Cx stated unit was making loud grinding noise on spin cycle. Found gear case making loud grinding noise. Ordering gear case and splutch. Please allow extra time; ordrng 1 W11164183 (Gear case) and 1 W10721967 (Splutch)

Need work- defrost issue- thermistor is open- motor seized up- ordering part for unit. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11546684 (Clip)

My vaccum had fallen and broke on my way to cx. Need to return Monday to complete.; schdld next appmnt for 8/12 MON !

Need more work- numbers on panel are faded- ff thermistor is open- thermostat is shorted as well causing intermittent cooling- states authorization- ordering parts for unit. ; ordrng 1 W11567938 (Cntrl elec) and 1 W11670354 (Cntrl elec) and 1 W10316760 (Thermistor)

Out of range pressure transducer. Needs control. ; ordrng 1 W11603810 (Control)

Found one of the knobs broken and customer reports the rear left burner not igniting. When I tested the burner it was working every time. Issue is random. Will need to replace all parts involved with that burners ignition.; ordrng 1 W11620566 (Switch harness) and 1 W11620567 (Knob) and 1 WPW10475149 (Spark module) and 1 W11453940 (Electrode)

"Called customer to let them know I have to contact whirlpool techline and we will need to reschedule for Monday. Techline is closed today. Customer ok with Monday PM. Tried to call dispatch to have call rescheduled but I was hung up on and no one tried to call me back, so I had to do it myself.; schdld next appmnt for 8/12 MON PM"

Unit has broken mullion n door and gasket. Wont seal causing erratic cooling. Ordering all parts needed. ; rqstng P&A on 1 807460153 (Door) and 1 241778303 (Gasket) and 1 242036308 (Mullion)

Unit leaking from drier joint. Compressor overheating. Possible contamination due to running a whole week with unit leaking. Scheduled for Wednesday. ; ordrng 1 WR87X41607 (Compressor) and 1 WR87X30875 (R600 drier) and 1 WR86X10094 (3 way Valve) and 1 WR86X37548 (3 way valve)

Found unit not cooling at all. Locked rotor on compressor. Ordering parts for repair. Allow 3 cc please.; ordrng 1 W11484639 (Compressor) and 1 W11353156 (Drier)

"On arrival cx states unit now leaking from dispenser, tested and found water hammer on supply line, suspect higher than normal pressure to unit. Need to contact manufacture to see if regulator is available and document. Cx is upset that I am the 4th tech out and have no fix today. Advised manufacture is closed on weekends, tech will schedule to call manufacture ; schdld next appmnt for 8/14 WED !"

"Cx using unit on ride side so too hot to actually test, left element needs replaced. ; ordrng 1 W11396790 (Element) and 1 W11396792 (Element)"

Lower harness broken for drain pump. ; ordrng 1 W11643701 (Lower harness)

Inspected unit as necessary. Diagnosed inner basket spines stripped/worn unit needs in basket assembly. Unit also needs wash plate. Technician will need to chisel wash plate from unit in order to remove. Approval needed.; ordrng 1 W10752719 (Inner Basket) and 1 W10752283 (Washplate)

"Found FC door mounts broken off, RH RC door liner shelf bracket broken, door gaskets worn, ice maker is not working. 2 count job. Allow extra time. Pending authorization.; ordrng 1 W10910835 (Door-FC SS) and 1 W10910852 (Door-RC RH SS) and 2 W10830162 (RC door gasket)s and 1 W10443320 (FC door gasket) and 1 W10884390 (Icemaker) and 1 W11223753 (Nameplate)"

Wont power up. Found no power to control. Open blk wire in harness(fuse).2 count job. Allow 1 1/2 hours.; ordrng 1 W11579550 (Console/HMI) and 1 W11572097 (Control) and 1 W11708398 (Harness-main) and 1 W11460946 (Motor/sump) and 1 W11362456 (Drain motor) and 1 W11397505 (Fuse) and 1 W11434044 (Fill valve) and 1 W11414073 (Vent / fan)

"Not drying properly. Needs thermostat, thermistor . 2 count job. Allow 1 1/2 hours ; ordrng 1 WE04X31007 (Thermostat -outlet) and 1 WE4M398 (Inlet control thermistor)"

Ice door not closing. Found broken dispenser bracket. Needs 8201756CM repair bracket. EST 409.69 labor 187.92+15.00 shipping . 2 count job. Allow extra time. $206.77 CC Auth# 33N4C4; ordrng 1 8201756CM (Bracket-repair kit)

Need techline call. Unit is nonrepairable. Freezer liner is not sitting flush to the cabinet. See SD Quickpics. Unit not sealing properly. ; schdld next appmnt for 8/12 MON !

"Needs 2 call countRefrigerator section is 52°F. Freezer section is 17°F. Check the fresh food evaporator. It is frozen over. Customer needs to pull the unit out from the wall and have it accessible front and back and defrosted completely , to replace main board user interface and evaporator fan motor for the fresh food section, verified customers food loss in the fresh food section. Ordered parts ; rqstng P&A on 1 W11087438 (motor-evap) and 1 WPW10675033 (cntrl-elec) and 1 W11330971 (UI board)"

Set up a shop job needs tech line ; schdld next appmnt for 8/12 MON !

Found no voltage to motor; ordrng 1 W11089236 (Control board)

Found unit leaking at inlet to IM; ordrng 1 WR57X25054 (Valve) and 1 WR02X25048 (Connector) and 1 WR17X25028 (Tank)

"Need work- found error code e2 switch failure- ice box fan failed in diagnostic test 36- separator is not closing all the way has a gap, causing water to leak- ordering parts for unit. ; ordrng 1 W10846539 (Fan) and 1 W11572058 (Separator)"

"Inspected unit as necessary. Diagnosed customer, freezing food and fresh food section. Ordering fresh food thermistor, and damper. parts ordered ; ordrng 1 5303918775 (Thermistor) and 1 5303918899 (Damper)"

"JB out 9/10/24Customer states dryer runs, but no heat. Upon arrival verified unit is a gas dryer and an electric dryer changed and verified model serial number. Tested dryer in dry cycle. Check screen light illuminated. Removed screen and screen had not been emptied or cleaned for a long period of time and had at least 40 wash loads full of lent with it blocking airflow. removed lint screen, and cleaned lint blockage from lint screen. Instructed customer to clean lint from lint tested dryer time to dry cycle fied no attempt at a heat cycle. Igniter does not glow. Unable to access dryer for repair. Customer has a custom cabinet built around and on top of dryer. Ordering replacement igniter and valve coils. Customer MUST. Either remove custom cabinetry or remove dryer from cabinet to make accessible for repair. ORDERING PARTSDRYER MUST BE REMOVED FROM LAUNDRY ROOM BY CUSTOMER PRIOR TO RETURN VISITRECOMMEND WHEN DRYER IS OPENED FIR REPAIR THAT THE UNIT BE COMPLETELY DE LINTEDTHIS IS NOT COVERED BY THE EXTENDED WARRANTY. DE LINTING SERVICE IS OPTIONAL FOR THE CUSTOMER AND IS QUOTED AT $125.00..; ordrng 1 279311 (IGNITOR) and 1 279834 (GAS VALVE COIL KIT) and 1 W10909685 (THERMAL FUSE)"

"JB out 9/10/24.Customer states control panel will power up but when start button is press, nothing happens. On arrival verified customers complaint. Dryer does not start. Installed general electric, smart HQ diagnostic tool. Ran test and computer door is open. Door is closed. Ordering replacement door switch and main control board. Youve advised customer if dryer needs to come down from top of washing to be serviced. It is homeowners responsibility to do so this is not included in the extended warranty coverage. At this point, it is not necessary to bring the dryer down. Ordering parts at no charge to.; ordrng 1 WE22X36578 (MAIN CONTROLBOARD) and 1 WE04X34281 (DOOR SWITCH)"

Unit is not cooling properly in the refrigerator section. Ice is forming at the bottom of the freezer. Temp in refrigerator section is above by 10 degrees. Defrost unit 24 hours prior to visit. ; ordrng 1 W11380595 (Diffuser) and 1 WP2315549 (Motor fan) and 1 W11650661 (Heater) and 1 W11546690 (Control box) and 1 W11123941 (Light switch)

"I found the unit with the done and door lock light on or staying on, unable to reset or run diagnostics test also cracked water valve.installed new ACU , actuator, and door latch assembly. Unit is still stuck on done and lock, correcting issue by; ordrng 1 W11675701 (HMI control) and 1 W11513255 (Valve)"

LED lighting faulty. Not able to repair over foam. Srs number. Upon arrival. Found the lighting faulty. Replaced led. Wire connection in formed insulation. No service charges paid. Service charge was explained to her and her son over the phone so two people are a witness to service charges explained to customer. srs number RS contacted made aware of situation ; schdld next appmnt for 8/24 SAT AM

Upon arrival. Leaking ice cubes. Leaking water. W11039857 parts fault. W11355296 door assembly. ; ordrng 1 W11355296 (Assembly) and 1 W11039857 (Door assembly)

Self clean mode shattered inner door glass.calling trade partners on Monday too see if Cx will be covered.; schdld next appmnt for 8/12 MON !

"JB out 9/10/24Customer states washing machine leaves clothing, wet at the end of the cycle and shakes and vibrates during spin cycle. Upon arrival found washing machine installed and drain hose connected to small PVC pipe, preventing air from entering green pipe, causing water condition. Ask customer to load washing machine. Found customer overloading washing machine and not loading clothing evenly balanced. Allowed wash load To get wet and heavy.Cancel cycle. Selected drain and spin. Verified water pump drains washing machine completely however because drain is installed very tightly into a small drain pipe behind washer with no air gap water will siphon back into washing machine. Advise customer to use larger line behind washer, which is already there. Moved washer drain hose over to larger drain. Select the drain and spin Washing machine will begin to spin and slightly go off balance and add water. Canceled cycle. Removed all clothing from wash tub. And only five items evenly balanced around agitator. Selected drain and spin and loud cycle to run undisturbed. Verify washing machine now spins and drains appropriately and at the end of the undisturbed dream cycle. The five items were spun, very dry and ready for the dryer. Water was extracted. added several more more items and tested again in drain and spin. Allowed spin cycle to run undisturbed. Verified items spun completely and were well extracted. Instruct customer to reduce amount of detergent being used to a maximum of one measured teaspoon advise. This is critically important as detergents today are very highly concentrated. Too much soap suds prevent washing machine from draining properly. Removed all clothing. Ran spin cycle with no clothes. Unit spun properly but was noisy. Removed agitator and found worn drive hub. Installed hub part number W10528947. Reassembled and tested again and spin. Spins. And operates properly. No charge to customer. Job complete ; ordrng 1 W10528947 (HUB) and 1 W130362 (SUSPENSION)"

"Checked the unit the timer doesnt advance has dead spot in the normal wash cycle and others , coupler is busted needs new coupler , checked pump has leaked and motor shaft is rusting and expanded could not put a new pump on the motor as a result needs all 4 parts to properly repair the unit , motor and timer are NLA no longer available ; ordrng 1 285753A (coupling,motor), rqstng P&A on 1 WP8529935 (motor-drve), ordrng 1 WP3363394 (drain pump), rqstng P&A on 1 3955501 (timer control)"

"Needs 2 call count Checked the unit dead , customer used the unit the next time was dead , ordered parts to repair the thermal fuse popping ; ordrng 1 W11551761 (Lower interlocks) and 1 W11551558 (Interlock upper) and 2 W11707984 (Fuse)s"

"On arrival, customer states unit software also unit not completing cycles found an excessive load inside that would not spin out properly found error code unit passed all diagnostic cycles. Instructed on using care. Customer states they do not like the unit needs to document with trade care.; schdld next appmnt for 8/12 MON !"