Near Azusa, CA 91702
Stephen
Job Details: 01/06/2020
WASHER MAYTAG MVWB865GW0 "Not a recall. Different problem.Ran diagnostics. Had f7e5 error code. Cleared error code. Found shifter clutch not working in spin mode. Replaced clutch. Ran load size calibration, auto test cycle. Fills, agitates, drains, rinses,dispenses, and spins properly. Complete."
Near Pomona, CA 91767
Andy
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Missing control board ; schdld next appmnt for 12/20 FRI !
Near Turlock, CA 95382
Cruz
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5000DW2 "File # 7726684440 Leon from wp tech line said cx has a voltage issue cx claims garage lights will start to flicker when unit is in use, tested for amp draw with Kill- A- Watt meter found amps to be 3.25- 3.20 tech line said those are accurate specifications, nothing wrong with unit, ran a diagnostic test mode it completed, calibrated unit for wash performance, no codes, no leaks, informed cx to notify a license electrician. Send this work order via email please thanks"
Near Colton, CA 92324
Rod
Job Details: 01/06/2020
WASHER MAYTAG MVWB765FW0 Confirmed issue Found capacitor connector loose.......reconnected and secured. As designed op returned.
Near Bakersfield, CA 93314
Dane
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW When uninstalling the drive home the wash plate was completely seized to the shaft on the gear case. Or use a pulling tool to pull it off and it pulled the entire shaft out of the gear case. Unit needs new gear case; rqstng P&A on 1 W11035751 (gearcase)
Near Palmdale, CA 93550
Jonathan
Job Details: 01/06/2020
WASHER AMANA NTW4516FW3 Found loose connection to control board. Fixed connection. Tested unit and is working properly working
Near Palmdale, CA 93552
Jonathan
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Customer education on use and care
Near Bakersfield, CA 93301
Patrick
Job Details: 01/06/2020
REFRIGERATOR KITCHEN AID KRFC704FPS01 Removed and replaced control. Tested unit. All ops checked good
Near Ceres, CA 95307
Lance
Job Details: 01/06/2020
DRYER WHIRLPOOL WED4850HW0 "Electrical unsatisfactory, only getting 84v L2-N, also L2-L1 not getting 200v, also when moving plug in outlet making crackling noises. Instructed customer needs to contact electrician."
Near Glendale, CA 91205
John
Job Details: 01/06/2020
WASHER WHIRLPOOL CGT9100GQ0 "This is a commercial washer in a beauty salon. Had to replace a failed drain pump, also had to reset the code and a key is needed. I found it for the customer. Reset the codes and the washer tested good."
Near Clovis, CA 93619
Timothy
Job Details: 01/06/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Checked for faults and ran a service test. Unit showing a 4-3(motor) 7-1( heater disabled), wash motor does not run. Unit needs a new sump assembly. Replaced sump assembly with the pre ID part. Tested unit for function and for leaks. Unit operating as designed, no leaks noted."
Near Clovis, CA 93612
Timothy
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5000DW2 Customer states the unit does not turn on. Checked fault codes and ran a service test. Unit has no stored faults and passes the service test without fault. Called WPTS( 7726681036 ) Told that the unit not being on a dedicated CKT can possibly be causing electrical noise. WPTS has instructed me to run a calibration test and that the unit is operating as designed. Instructed customer to call ARS directly if the unit should fail again for quicker scheduling and PRE IDing.
Near Camarillo, CA 93010
Hector Zuleta
Job Details: 01/06/2020
DISHWASHER JENN-AIR JDTSS244GP0 Customer was complaining that the dishwasher has no power (No Display). I removed the front panel and found the P4 connector loose. Adjusted connector and ran a complete diagnostic test. Tested ok.
Near Denair, CA 95316
Cruz
Job Details: 01/06/2020
FREEZER WHIRLPOOL WRT311FZDB01 "Needs more work- found both gaskets on doors not sealing with cabinet, air is seeping in causing condensation, look at SD-QuickPic use heating gun to straighten gaskets found same results, gaskets are not sealing to cabinet, gaskets are no good on doors, need to replace both doors on unit. Cx has POP unit is in warranty. ; ordrng 1 LW10599396 (dor-fip) and 1 LW10599399 (dor-fip) and 1 W11178521 (nameplate)"
Near Fontana, CA 92336
Kevin
Job Details: 01/06/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Customer stated the unit is making noise while running. I tested unit and found turn table cam not aligned and when turntable would try and spin it would make a popping/knocking sound. I removed and adjusted turntable motor and turntable motor cam to allow proper rotation of turntable plate. Tested unit. All tests good.
Near Fontana, CA 92336
Kevin
Job Details: 01/06/2020
WASHER WHIRLPOOL MVWC565FW0 Unit is not under manufactures warranty. Customer has extended warranty through Home Depot. Instructed customer to call extended warranty company for service. Cancel call.
Near Livingston, CA 95334
Cruz
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5000DW0 "Need more work- not a RECALL- multiple issues, cx claims unit will not wash, ck for codes found F5E7 actuator fault code, f4E3 inlet valve code, found cntrl elec not going into diagnostic testing, tilted unit back and found belt to be split, wash plate is stripped at shaft and hub is worn out, need to order parts for unit. Needs authorization. ; ordrng 1 W10528947 (drive hub kit) and 1 W10634026 (cntrl-elec) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 WPW10006384 (drive belt) and 1 WPW10683603 (water inlet valve)"
Near Manteca, CA 95336
Lance
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Fixed-replaced faulty icemaker, test #120 passed, still no water entering icemaker, valve tested faulty 122.5v to valve and no water entering icemaker, steamed all lines and still water not entering, valve making humming noise. This unit needs to have water valve replaced, we will re route with parts .; ordrng 1 W10873098 (valve)"
Near Fresno, CA 93711
Irvin
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Cx says the unit is not making ice. Checked the fresh food ice maker error found E5- failed thermistor. Replaced ice maker. All ops normal. Tightened the loose frezer handle.
Near Fresno, CA 93726
Irvin
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL KUDS40CVSS3 Removed failed gasket. Installed replacement. Ran fill wash 5 minutes. No leaks. All ops normal.
Near Fresno, CA 93704
Irvin
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW4816FW2 "Cx says the washer is dead. Removed console. No 5dc led present. Checked power to the control, good 120v. Replacing control. ; ordrng 1 W11170319 (cntrl-elec)"
Near Thousand Oaks, CA 91320
Aaron
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRFC300EWH01 Checked ops unit door gasket fresh food right side was splitting ordered parts ; ordrng 2 W10830189 (gasket-fip)s
Near Atwater, CA 95301
Kenneth
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW1 Found unit not spinning due to worn drive hub. Found drive not meshing well with gearcase causing hub to wear excessively. Ordering new gearcase and hub. Customer will call in to reachedule. ; ordrng 1 W10528947 (Hub) and 1 W11035751 (Gearcase)
Near Mendota, CA 93640
Irvin
Job Details: 01/06/2020
DRYER WHIRLPOOL WED7500GC0 "Cx says the dryer door intermittently will pop open during operation. On arrival clothes in the unit. Ran dryer with clothes inside. Called TECHLINE. 10 minutes into run time, by the time TECHLINE answered, the door popped open after 10 minute run time. Closed door ran again popped open 1minute later while TECHLINE on the phone. Now door won’t stay closed. MARK TECHLINE- no pointers on the issue, recommended gasket is seated properly check for buildup under the gasket. If correct is door open fully is it sagging past 90. If so could be cause of issue. sr# 7726680352 NO KNOW ISSUE ASIDE FROM LINT UNDER GASKET, DOOR OPEN PAST 90* Took photos of the gasket and the door fully open. Some sand in the door frame lower left side. This could be the cause of the issue. Referred cx back to WPCX INSTRUCT ON LINT AND SAND BUILDUP CAN CAUSE ISSUE WITH PROPER DOOR CLOSURE DURING OPERATION."
Near Fresno, CA 93722
Irvin
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW4816FW2 "Removed power from unit. Replaced agitator. InstLled suspensions. Power and calibrated the unit, passed. All ops normal."
Near Fresno, CA 93723
Irvin
Job Details: 01/06/2020
RANGE WHIRLPOOL WCG51US6DS00 "WNSA5NSWL1-autho NEED X2 LABOR HAD TO PULL OVEN FOR MOD/SER # AND COOKTOP INSPECT. Cx says smells gas from cooktop. Removed single oven under range. Connected gas line. Bubble test show leak at supply hose under the cooktop behind the single oven. Tightened the connection. Leak test point, passed no leak. Assembled the unit power and gas no leaks. All ops normal."
Near Fresno, CA 93722
Irvin
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KSRY25CRMS01 "Cx says the ice maker is not producing ice. Said left door ajar and had ice buildup on ice maker and ice bucket. All ice is gone now. Optics passed test. Ejecting ice stopped mid way, photo. ; ordrng 1 2198597 (icemaker assy)"
Near Oxnard, CA 93035
Joe
Job Details: 01/06/2020
MICROWAVE KITCHENAID KMHS120ESS5 Transformer melted causing the high voltage circuit to short. Ordering parts.; ordrng 3 W10138793 (fuse)s and 1 W10850446 (capactr-mg) and 1 W10880342 (transformr) and 1 W10891019 (panl-cntrl) and 1 W11256462 (diode)
Near Westlake Village, CA 91361
Joe
Job Details: 01/06/2020
RANGE - ELECTRIC KITCHEN AID KODE500ESS02 Units control and ui are not distributed power to heating element. Ordering parts.; ordrng 1 W11086141 (console) and 1 W11179310 (cntrl-elec)
Near Los Angeles, CA 91042
Leon
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cx complaint that unit is not working properly.Cx complaint that unit has a dent.New unit delivered 2 days ago and in the box not installed.After running diagnostic check find that left side of leg is curved.Won’t effect on unit functioning.Called Whirlpool Tech Line Support Spoke to ZackExplain the situation File number 7726656325
Near Westlake Village, CA 91361
Joe
Job Details: 01/06/2020
RANGE KITCHENAID KDRS463VSS04 I don’t have the parts.; saved tckt
Near Fresno, CA 93726
Irvin
Job Details: 01/06/2020
RANGE WHIRLPOOL WEG745H0FS0 Installed knobs all ops normal.
Near Fresno, CA 93703
Irvin
Job Details: 01/06/2020
WASHER WHIRLPOOL CAE2795FQ1 Door lock stuck. Door won’t open. Power removal no change. Raised lid to get MDL/SRL. REPLACING lock and ordering control; ordrng 1 W10482836 (latch) and 1 W11298479 (CONTROL)
Near Rancho Cucamonga, CA 91737
Tyler
Job Details: 01/06/2020
MICROWAVE JENN-AIR JMDFS24GS01 Removed and replaced transformer magnetron and capacitor. Unit is still not heating. Called tech line told to replace main control. Ordering parts not in stock. SR # 7726682371.; ordrng 1 W10278023 (sensor) and 1 W11201143 (cntrl-elec) and 1 W11331071 (ELEC CNTRL )
Near Corcoran, CA 93212
Enrique
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW6620HC0 "Inspected whirlpool front load washer . Customer concerns , washer made loud bang noise and stopped working . In diagnostics found f6e3 = no communication from MCU detected by the ACU . Shorted control board . Please order both controls .; ordrng 1 W11322905 (cntrl-elec) and 1 W11324037 (cntrl-elec)"
Near Fresno, CA 93703
Irvin
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW7500GC2 Console is not responsive to ANY commands. Replaced console. All ops test passed. Ok for service.
Near Tulare, CA 93274
Enrique
Job Details: 01/06/2020
DRYER WHIRLPOOL WGD4850HW0 Found dryer not powering on . Shorted PTS switch . Installed new switch . Retested it . All functions tested normal .
Near Modesto, CA 95355
Cruz
Job Details: 01/06/2020
WASHER MAYTAG MVWB980BG0 "Complete- found unit not leaking, ran a cycle to see if unit will leak unit did not leak a trace of water, cx claims water leaked from corner left side, informed cx to record the leak, cx said that it unit leaks intermittently, unable to locate leaks at this time."
Near Riverside, CA 92503
Kevin
Job Details: 01/06/2020
LAUNDRY WHIRLPOOL WTW4855HW0 "Purchased through Nations Rent To Own, has a 24 month warranty per trade partners. Unit has leaked oil from gearcase and oil has damaged actuator, cam, and belt. Ordering parts. Please allow 1hr on return. Please get additional autho if possible. ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 W11239857 (belt)"
Near Oakdale, CA 95361
Cruz
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 "Fixed for FTC- cx claims door will not close, found a cup behind lower rack causing rack not to settle in rack was sticking out allowing door not to latch, removed cup i then tested unit in a diagnostic test mode it completed filled, wash, drain, heated, door is now opening/closing as designed, cx ok repair. Cx gave tech a new email address. Send a survey to the new email."
Near Upland, CA 91784
Tyler
Job Details: 01/06/2020
DISHWASHER KITCHENAID KDFE104HWH0 Customer stated that the dishwasher is leaking. Found door seal was falling out at the top. Fixed and tested all works good at this time.
Near Rancho Cucamonga, CA 91737
Tyler
Job Details: 01/06/2020
OVEN KITCHENAID KEBC208KSS04 Customer stated that the oven display is out. Found clock board is shorted out. Part number W10251587 is no longer available. Customer paid service call.
Near Claremont, CA 91711
Tyler
Job Details: 01/06/2020
DRYER WHIRLPOOL WGD5620HW1 Customer stated that when she installed New dryer the drying cycle is taking too long and not drying the clothes. Found restriction innvent is causing short cycling customer to have the vent professionally cleaned.
Near Upland, CA 91786
Tyler
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer stated that water is leaking from the freezer into the refer. Found condensation from the vent in the refer compartment.
Near Upland, CA 91786
Tyler
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS72EC0HS00 Customer stated that the console has gone out again. Ordering console not in stock.; ordrng 1 W11351998 (CONSOLE)
Near Riverside, CA 92509
Kevin
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5000DW2 Unit not draining. I found no voltage to drain pump from main control during diagnostic cycle. I tested pump and found it to be shorted which damaged main control. Ordering main control and pump. ; ordrng 1 W10876600 (drain pump) and 1 W11116590 (cntrl-elec)
Near Santa Clarita, CA 91350
Michael
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Cx states water dispenser and ice dispenser quit working and deli drawer UI does not have powerAgrees to service feeTurned main water valve on and tested water dispenser Water dispenses but had a small chatter to the valve. Remove filter and retested and no change.Ice maker filled as designed and does not leak.Removed deli drawer UI and found filled with water and corroded harness took quick pic Needs new deli drawer door w/ UI W10815669 607.02Part is PSP office to contact cx when part is availableLabor $140Quoted $924.69 and Cx agreedCollected $115 service fee by check #537$809.69 is remaining bal; ordrng 1 W10815669 (dor-fip ss)
Near Agua Dulce, CA 91390
Michael
Job Details: 01/06/2020
WASHER MAYTAG MVWB880BW0 Installed new water valve W10853723Rebooted unit and retested auto service test again. Water valve just hums and no water goes through the valveControl board is sending power to water valve but they still just hum.Called all techs and all are either in a meeting or not currently working.Techline is experiencing issues. Waited 5 minutes on hold and a sales woman answered and after 5 more minutes confirmed I had the wrong department (techline # is saved in techs phone) but she transferred to techline and after another ten minute wait tech hung up as he had no support and is multiple hours behind his scheduleCellphone to call customer as they will not be homeCell #661-645-4419Ordering main control board W10763749 and water valve W10853723Cx is leaving country for vacation. Office will need to reach out to Cx to schedule return visit.; ordrng 1 W10763749 (cntrl-elec) and 1 W10853723 (valve)
Near Los Banos, CA 93635
Kenneth
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW1 Installed gearcase and tested unit. Unit was working till pulley on the motor dropped down. Motor pulley not staying positioned properly on the motor. Ordering new motor. Reacheduled customer for 12-19-19; ordrng 1 W11026785 (Motor)
Near Dos Palos, CA 93620
Kenneth
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KSSP36QKS00 Found unit cooling but not blowing air around unit. Needs upgraded control board and evap fan motor. Quoted customer $863.33 customer approves repair. Reacheduked customer for Thursday 12-26-19 Collected $115 via CC. Will collect $748.33 on return visit. ; ordrng 1 8201589 (Evap motor) and 1 W10818296 (Control)
Near Madera, CA 93637
Kenneth
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Found unit with a door gasket ripping not allowing unit to seal. Seal is falling apart. Barely touch it and it drips more. Ordering new gasket. Customer having issues with ice getting caught in door. Ice chute door not opening and closing properly. Ordering new seperator. Reacheduled customer for for Thursday 12-26-19; (created new UIS, deleted prior attachment to UisID 225146), ordrng 1 W10830274 (Gasket) and 1 WPW10353552 (Seperator)"
Near Shaver Lake, CA 93664
Jonathan
Job Details: 01/06/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Found start dev bad and evap fan stoped replaced both tested working tested working to spec
Near Fresno, CA 93720
Jonathan
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found door seal bad replaced tested working to spec
Near Monrovia, CA 91016
Stephen
Job Details: 01/06/2020
DRYER - GAS MAYTAG MGDC215EW2 "Found timer shaft broken off. Replaced timer assembly. Noisy. Found drum support rollers worn( knocking ), worn belt and idler. Replaced rollers, belt, & idler. Tumbling and heating properly. Complete.; used 1 4392065 (DRYER REPAIR KIT) from stock"
Near Monrovia, CA 91016
Stephen
Job Details: 01/06/2020
WASHER MAYTAG MVWC565FW0 "Ran diagnostics. No error codes found. Found pressure tube loose at control. Reinstalled pressure tube on control.Ran auto test cycle, tested normal wash. Called tech line. SR # 7726687393. Fills, agitates, drains, rinses, and spins properly. Advised customer NOT to use powder detergent. Complete."
Near Frazier Park, CA 93225
Michael
Job Details: 01/06/2020
WASHER AMANA NTW4516FW2 Cx states unit stopped working again two weeks after tech left.Found green light on control W11170317 $294 and Cx denied repair. No monies collect job complete
Near Los Angeles, CA 91342
Raymond
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Upon arrival cx states an odor had developed inside unit. Nothing abnormal stood out. Cx states smell went away after using charcoal dust and baking soda. Contacted Leon SR 7726681648 unit doesn’t produce smells, unit retains smells. Informed cx to make sure all product that is soiled is removed immediately. Unit functions as designed."
Near Santa Clarita, CA 91390
Michael
Job Details: 01/06/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Cx states once they use the cooktop and turn the unit off the next time they go to use the unit the the ignitor will not click and breaker is tripped. Cx states they have replaced the breaker twice.Tech has prompt ignition from each burner. Turned all burners on high for several minutes to recreate issue.Started overhead vent fan and light and does not trip breakerAll burner heads ignite as design and have even burn pattern.Verified 120v at outlet. Measured outlet and tested all ignitor and voltage does not dip and breaker did not trip. All ops are normal and unit is operating as designed.Tested unit every way possible and could not recreate issue. Documenting with techlineSR#Techline is taking over ten minutes to answer service calls this is counter productive to company image as customer gets upset that tech is in their home and can not answer questions as to why unit breaks for them but works fine for tech. Techline is having issues and tech is not ab
Near Los Angeles, CA 91343
Raymond
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 See sticky note. Cx doesn’t want to pay SC. Cx states WP is taking care of call. No autho shown.
Near Santa Maria, CA 93455
James
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW86HEBW1 Replaced water pump and plugged unit in. Drain pump kicked on immediately. Unit continually drained for several minutes. Drain stopped and unit now functioning properly and customer approves.
Near Gustine, CA 95322
Kenneth
Job Details: 01/06/2020
RANGE WHIRLPOOL WFG320M0BS3 Found unit smoking during oven use. Found slit in igniter wire causing arcing and smoke. Repaired the igniter wire and tested. Unit is working properly. Customer approves
Near Santa Maria, CA 93455
James
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL KDTM504EPA Replaced control and tested unit. Unit now working as intended.
Near Los Alamos, CA 93440
James
Job Details: 01/06/2020
DRYER MAYTAG MEDB765FW0 Replaced overlay and tested unit. Unit now working as intended.
Near Simi Valley, CA 93063
Aaron
Job Details: 01/06/2020
REFIRGERATOR WHIRLPOOL WRF954CIHB00 "Replaced the water valve and harness connected to it , tested operations normal at this time document the water paddle is scratched but is cosmetic will need concession for part and labor to replace past 30 days cosmetic unit is now dispensing water"
Near Lompoc, CA 93436
James
Job Details: 01/06/2020
MICROWAVE MAYTAG MMV4205DH1 Retired composited and installed fuses. Tested unit and it is now working as intended and customer approves function at this time. (used Autho# MNQ9500FL2)
Near Port Hueneme, CA 93041
Hector Zuleta
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Replaced Evaporator Harness (W11260592). Tested ok.
Near Los Angeles, CA 91331
Michael
Job Details: 01/06/2020
WASHER AMANA NTW4516FW3 Cx states unit started spinning off balance and making a lot of noiseTub spins freely no bearing noises heard.No faults stored in control.Ran auto service test and unit passed each cycle but on spin cycle deceleration unit began to wobble excessively. Tech found right front leg was not down properly allowing unit to wobble from front left to right rear.Tech lowered front legs and leveled themTipped u it back and verified pulpy is tight and now rubbing on anything. Suspension has sufficient tension and is not due to be replaced at this time. Ran unit through auto service test again and unit passed all cycles as designed and no longer wobbles excessively tub now hangs center to frame. All ops are as designed job complete
Near Lompoc, CA 93436
James
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW1 Found u it making noises during spin. Inspected unit and found pully nut had come off and was allowing cam and belt to slip. Reinstalled pully nut and retested unit. Unit now working as intended and customer approves.
Near Acton, CA 93510
Jonathan
Job Details: 01/06/2020
OVEN WHIRLPOOL WFG525S0HS1 Replaced defective hinge. Tested unit and is working properly
Near Riverside, CA 92505
Kevin
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW72HEDW0 Dispenser drawer getting stuck and door has sagged enough so door is not closing properly. Unit has failed dispenser assy and failed door hinge. Removed and replaced hinge and dispenser. Tested unit. All tests good.
Near Victorville, CA 92394
Darren
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Replaced air damper and thermistor, checks out okay."
Near Glendora, CA 91741
Andy
Job Details: 01/06/2020
MICROWAVE KITCHENAID KOCE507ESS06 "Not lighting, replaced light and tested unit working properly"
Near Glendora, CA 91740
Andy
Job Details: 01/06/2020
WASHER MAYTAG MVWC565FW1 "Not locking, replaced lid switch tested unit working properly"
Near Canoga Park, CA 91304
Danny
Job Details: 01/06/2020
RESIDENTIAL REFR WHIRLPOOL WRT311FZDW01 "Unit is not cooling Found unit full of frost Used steam gun to defrost unit Replaced faulty harness wire with sensor and evap fan and main controlReinstall unit and water is draining properly And started to cool,Advised client to allow 24hrs for unit to reach proper temp"
Near Camarillo, CA 93012
Hector Zuleta
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KBFN502ESS01 "Replaced Fresh Food Evaporator Harness (W10565852). I contacted the Tech Line again to confirm the replacement of the Evaporator Thermistor and the Harness Wire, he confirmed (SR#7726612383)."
Near Oxnard, CA 93033
Alejandro
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Found the unit not cooling, replace compressor drier and charge refrigerant, check evaporator and condenser fan motors running normal"
Near Porterville, CA 93257
Erick
Job Details: 01/06/2020
WASHER WHIRLPOOL MVWC565FW1 Stall new control on unit. Re-tested it and it passed all test. Job complete
Near Victorville, CA 92395
Darren
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced control, set temperature, checked out okay."
Near Bakersfield, CA 93313
Jim
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS311SDHT01 Installed connectors to prevent water dripping. The noise per the description from the customer is the sound of ice falling onto the heater.
Near Los Angeles, CA 91331
Michael
Job Details: 01/06/2020
WASHER WHIRLPOOL MHW5500FC1 Cx states console would not respond sometimes and only work on certain cycles at certain times.Tech found power cord plugged into extension cord with a splitter on the end. Took quick picAdvised cx this is not suitable power source and unit needs a dedicated circuitRemoved lid and found bad crimp on power cord spade. Cut and replaced spade and power cord is now secure. Tested operations and passed auto service test as designed job complete
Near Delano, CA 93215
Erick
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW6620HC0 Onion and leaking due to tear in Bella. Replaced Bello. Re-tested it and it passed all test with no leaks. Job complete
Near Simi Valley, CA 93063
Aaron
Job Details: 01/06/2020
M/W OTR AMANA AMV2307PFS0 Replaced the interlock switches with the new kit tested operations ok at this time
Near Pasadena, CA 91106
Francisco
Job Details: 01/06/2020
DRYER WHIRLPOOL WED9600TW1 Checked unit found hinge worn out and coming in contact with plastic cut out on door creating resistance. Unit needs new hinge to be repaired properly. Provided estimate cx will let us know. If they decide to go forward part number is on estimate attached to address quick pic file on job. Collected svc fee.
Near Bakersfield, CA 93311
Jim
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Fresh food damper was stuck in the open position. Replaced damper. Installed water coupler to prevent dripping into the ice maker and out of the water dispenser. Unit tested ok
Near Highland, CA 92346
Rod
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "12/13/19 15:35: RO there 12/13 FRI, 14:47 to 15:10, Noises when opening the fresh food sectionFfd evaporator is hitting ice that has accumulated on evap. Ice ball on left side of evap partial sealed system ************Needs 3hrs repair time**********Sealed syst. Parts are under 5 yr warranty labor charged to consumer collected trip/diagnosis fee 115.00 C/C 1907639945; ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator)Returned rot replace sealed system components and tested as designed.Paid remainder 485.00 C/C 1917427878"
Near Moreno Valley, CA 92557
Rod
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV00 "12/11/19 11:42: RO there 12/11 WED, 10:30 to 11:39, No on off display on user interface Confirmed Needs user interface and ffd r/side door.Ordered sparse board and ffd gasket; ordrng 1 W10917312 (gasket-dor) and 1 W11314429 (SPARSE BOARD)Returned to replace defective parts and test op as designed with no other issues"
Near Pasadena, CA 91101
Francisco
Job Details: 01/06/2020
VENTHOODS KITCHENAID KVIB606DSS3 Checked unit found unit not coming on. Checked wiring found loose wire on unit. Adjusted wiring unit now working as intended.
Near Redlands, CA 92373
Rod
Job Details: 01/06/2020
WASHER WHIRLPOOL MVWC6ESWW1 Makes weird noise when agitatingConfirmed noise gearcase to to age other peripheral parts ar also worn out and need replacing. Estimate pending for 30 days.Paid trip/Diag fee 115.00 C/C 1916796573
Near Yucaipa, CA 92399
Rod
Job Details: 01/06/2020
WASHER MAYTAG MVWB865GC0 "Shimmies, shakes and rumbles excessivelyConfirmed issue to be off balance issue as observing type of load in machine, running diagnostics and finding malfunction code displayed in memory."
Near Highland, CA 92346
Rod
Job Details: 01/06/2020
DRYER - ELECTRIC WHIRLPOOL EGD4300VQ0 Dryer not heatingConfirmed Found open thermal fuse and replaced; used 1 WP3392519 (THERMAL FUSE) from stock
Near Clovis, CA 93611
Timothy
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS72EC0HS01 Customer states at least once a week the control will reset time and dates. Unit showing a 6-0(Oven user interface – lost communication) and multiple 6-4 (User Interface/Appliance Manager state status mismatch )codes. The control and UI have been replaced twice before. Called WPTS(7726684676) and was told that there is an update that will be pushed trough WIFI and the unit will update automatically . There is no definite ETA but the word is that is was to by the end of this year. Told to inform the customer to keep the units connected to the internet so the unit will update automatically. WPTS Does not recommend any parts at this time that will fix this issue. Wifi is turned on.
Near Clovis, CA 93611
Timothy
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ Installed evaporator harness and led assembly. Reassembled unit. Unit checks ok.
Near Altadena, CA 91001
Francisco
Job Details: 01/06/2020
DISHWASHER JENN-AIR JDB1255AWR Checked unit found tub is warped where gaskets tucks in. Advised cx replacing unit. Collected svc fee.Part#W10142298 discontinued
Near Bakersfield, CA 93311
Patrick
Job Details: 01/06/2020
WASHER AMANA NTW4605EW0 Removed and replaced drain pump. Gave accurate quote. 204.97. Approved. Calibrated and ran auto test
Near La Crescenta-Montrose, CA 91214
Leon
Job Details: 01/06/2020
OVEN KITCHENAID KEBS278DSS11 After running diagnostic check,found oven door not closing properly. Replaced door latch, job complete.
Near Glendale, CA 91207
John
Job Details: 01/06/2020
DRYER MAYTAG MGD8100DC0 "The steam valve for the dryer was leaking, the customer does not even use it and wonder why she has to. The customer chose not to repair the valve the dryer does test good though."
Near Glendale, CA 91214
Leon
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRSC500ESS01 After running diagnostic check,no problem found.Unit working properly as designed. Job complete.
Near Selma, CA 93662
Andrew
Job Details: 01/06/2020
WASHER MAYTAG MVWB835DC3 Customer stated unit was not locking lid. Ran diagnostics check and found multiple fault codes including lid open while unit was started and water temperature fault code. Checked water hoses and they are installed correctly unit is outside and it is cold therefore they might be getting temperature issues. Remove and replace lid lock assembly. Re-tested unit and unit is working as intended
Near Los Angeles, CA 91356
Randy
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW5620HW0 F0e5 error code after install for off balanced load. . Ran tests after passed all tests. Unit working as designed normal. Job complete
Near Lindsay, CA 93247
Erick
Job Details: 01/06/2020
DRYER WHIRLPOOL WGD4850HW0 Cycled unit and found unit with bad thermostat causing unit to heat unit will need thermostat; ordrng 1 WP3387134 (thrmst-fix)