"Replaced Icemaker and ran test 45. Cx to keep eye on water flow and ice protection. Unit is functioning as normal."

F8e1 fault Confirmed.float stuck and drain pump harness loose..corrected issue.no leaks detected nor abnormal component failure

"F7/E1 - tach missing signal. On error code. CX says the unit is not completing cycles. Stops mid cycle. Tilted unit back. The cam assembly is ate up the tub was restricted. Replaced the actuator, and cam assem. Restored power, cleared error codes. Ran diagnostics good."

Found dryer not drying burnt thermestat replaced retest out ok complete.part under warranty.; used 1 Wp3391912 (Thermestat) from stock

"Customer was complaining that the unit had a lot of frost buildup in freezer. Upon diagnosis, I found the gasket to have a gap on the top right side. I defrosted all the frost, then use my heat gun to mold the gasket in place. Unit is now working as designed at this time."

"Cx states unit not powering on, power cycle unit and tested, unit operating as designed."

"Cx says the front left burner is not operating. Found the orifice had something blocking the port. Cleared the obstruction, test passed. All ops normal."

Fc light and top rc lights flickering. Replaced all LEDs. Unit operating as designed. Job complete.

"Upon arrival found washer not advancing wash cycles and no fill. In diagnostics found; shifter fault. Also needed new cam assembly and belt. Installed the 3 parts, performed calibration. Washer operating as designed. No leaks.; used 1 W10913953 ( Actuator), 1 W10721967 ( Cam), and 1 Wpw10006384 ( Belt) from stock"

Ice maker shorted. Replaced Icemaker and tested. Unit functions as normal.; used 1 W10873791 (Ice maker) from stock

Door seal faulty. Bottom seal. Door. Faulty w11563231Checked out components okay. Operating as designed ; used 1 w11563231 (Bottom door seal) from stock

"Found washer shaking exexively found back right foot not adjusted rocking reposition retest out ok complete."

Tech was assigned as a helper;

Icemaker issue. Darren ordered Icemaker.SEND LOCAL TECH.; schdld next appmnt for 7/31 WED PM

"87448911 Case number, spoke with Frigidaire tech line was total order a fat motor for the icemaker and also main control board for the unit unit due to icemaker not working properly will be ordering parts customers aware; ordrng 1 5304493604 (Fan motor and gasket kit) and 1 5304534537 (Main pcb)"

Connor writing tested unit and during high spin speed. The unit made a horrible loud noise when looking under the unit found that the rotor screw was loose and almost falling out and also found oil beneath the unit. ; ordrng 1 W11449841 (Gearcase) and 1 W10915701 (Rotor motor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10902814 (Washplate) and 1 W10752187 (Screw)

Unit need heater defrost and Evap fan; ordrng 1 WPW10436849 (Heater) and 1 WPW10464673 (Motor evap)

Range cooktop middle burner is not working ( burner valve stuck). Please order both parts.; ordrng 1 W11620420 (Valve-brnr) and 1 W11620491 (Knob)

Ice maker is working intermittently. Will need to order ice maker and water valve. ; ordrng 1 W10873791 (Icemaker) and 1 WPW10341320 (Water valve)

Suspect low side sealed system leak compressor is running and evap temp is 21 degrees. Unit is defrosting and has been getting worse over the last month. Visually inspected high side compartments no indications of a leak found but need to do a proper pressure and bubble checks for leak. Return with nitrogen and bubbles. Ordering low side components for when and if leak is located. Compressor ordered because unit is running continuously and might be burned out by time of return ; ordrng 1 WR87X36101 (Freezer evap) and 1 WR87X36103 (Fresh food evap) and 1 WR87X41785 (Compressor) and 1 WR87X30876 (Valve)

Failed drum damaged rollers ; ordrng 1 WE21X29724 (Drum) and 3 WE03X10016 (Drum roller)s

"Not spinning, needs switch, pump; ordrng 1 WH08X37937 (Lid switch) and 1 WH23X28418 (Pump)"

Compressor has seized up since last time I was here and will need a compressor and Evap replacement. Will need sealed systems tech; ordrng 1 W10843121 (Drier) and 1 WPW10507886 (Compressor) and 1 W10836706 (Evap)

Gas leak coming from manifold. Ordering part needed. ; ordrng 1 W10811696 (Manifold)

Cx stated somtimes unit worcking somtimes it dosent had no error codes odering control ; ordrng 1 W11621183 (Control)

Tested unit found effective control; ordrng 1 5304535053 (Control)

"Found an extra motor bolt wedged in the pulley shield . It has damaged the pulley , belt and shield.; ordrng 1 W11239857 (Belt) and 1 WPW10550173 (Shield)"

Freezer door and RC right hand door developing cracks on the plastic material. Need both doors.; ordrng 1 5304530834 (DSP DRWER PANEL) and 1 5304530759 (DSP DOOR ASMBLY (RH))

"Removed evap cover checked frost pattern , see pic, found full frost pattern, checked thermister functions in diagnostic, tested ok, ordered main control brd for unit.; ordrng 1 W11556912 (Main control brd)"

"Found compressor humming & very hot, unit sealed system compressor failure, found oily suction tubing area, ordered compressor kit & access port, suction tubing, access port.; ordrng 1 W11578205 (Compressor kit) and 1 W11578029 (Suction tubing) and 1 W11506635 (Access port)"

Fae2 running a diagnostic test to see why unit possibly is making a noise. W11545539 gasket seal. Vent W11649995. Valve W11434044. ; ordrng 1 W11545539 (Gasket seal) and 1 W11649995 (Vent) and 1 W11434044 (Fill valve)

"Middle mullion was dripping turned the humidity control on , right side door gasket is ripped needs new one , ordered part; rqstng P&A on 1 W10830162 (gasket-fip)"

"Checked the unit the temperature was off fresh food section was up to 60 degrees fresh food loss , customer cleaned condenser , I reset the controls , rescheduled for Monday, ordered a dryer , to find a leak in the system , needs 4 call count ; ordrng 1 W10143759 (drier (service)) and 1 W11506635 (Couplers)"

Trey at tech line file# 87449882Called tech line water is spilling out of the fill cup and backsplash ashing into the ice bin and back of the refrigerator freezer compartment order parts to correct the problem customers having; ordrng 1 IMK0028A (fdbm icemaker kit) and 1 242169404 (kit water tube)

"Needs 5 call count per EW Give call to Alejandro needs new eyes on sealed system Checked the unit is cooling , not quite correct unit is set to -2°F. It is doing 9°F. Fresh food section is set 37°F 39°F icemaker test says an E5 ., Temperatures are not getting to ideal temp to make ice on a regular basis; ordrng 1 W11578026 (Evaporator) and 1 W11578205 (Compressor) and 1 W11109499 (drier-tube) and 1 W11575003 (3 way valve)"

"Unit was not plugged in , needs 24 hrs to cool correct , and to test , waited 20 minutes unit seamed to start and cool , ordered main board asm will evaluate when I return , I need it running at least 24 hrs when I come back , ordered control; ordrng 1 WR09X28056 (control panel)"

Inspected unit and found two cracks in fresh food liner. Its recommended to apply liner tape over cracks. Need to follow up with tape. Scheduled for Saturday morning. It is my scheduled day off. ; ordrng 1 479502 (Tape)

"CX says the ice bucket would not go back into the housing. FROST around the ice door. The ice cubes are making large clumps. Checked the ice bucket, the bucket is good, rear housing is good. Installed door. Opens/closes properly. The frost buildup is coming from the freezer gasket not sealing upper right corner. ; ordrng 1 5304501270 (Gasket)"

Lock up compressor- will use part on next visit- ; schdld next appmnt for 7/27 SAT !

"****************DO NOT ORDER ANY PARTS UNTIL EXTENDED WARRANTY IS VALID ON APPLIANCE USED IN A COMMERCIAL APPLICATION (HAPPY NAILS &SPA 5).JB out 7/25/24.Customer states general electric stacked washer dryer has two problems. Number one washing machine has no hot water. Number two dryer makes noises during operation. In regards to washing not having any hot water., the hot water faucet handle is missing or broken off and therefore the hot water valve cannot be open. Recommend customer contact a plumber to correct the missing or broken valve handle.In regards to noisy dryer operation. Inspection found top and bottom plastic bearing trap assemblies have suffered from physical damage as well as the dryer drum itself. These parts along with the bearing glides and bearing slides will need to be replaced. Instructed customer extended service contract does not apply to appliances used in commercial applications, such as this nail salon and spa business. Requested copy of extended warranty from customer to verify terms of contract however, customer was unable to provide the contract. Will contactASURANT Contract administrator tomorrow, July 26, 2024 to verify if product is or is not covered for repairs and physical damage received while appliances used in a commercial application/business environment.Do not order any parts until extended service contract administrator has authorized coverage ; ordrng 1 WE21X28957 (DRUM ASSEMBLY) and 1 WE03X37320 (BEARING SLIDE (2 pack)) and 2 WE3M51 (BEARING GLIDE)s and 1 WE03X27679 (TOP BEARING ASSEMBLY) and 1 WE09X27634 (FELT TRAP DUCT) and 1 WE14X27471 (TRAP DUCT ASSEMBLY)"

Suspeion was recently replaced wash plate is good unit was not level and cam pully is warped odering new cam ; ordrng 1 W10721967 (Cam)

Tested unit unit started spin off balance found bad suspension and something broke inside gear case odering gear case will parts on return visit ; ordrng 1 W11454734 (Gear case)

Found the noise coming from the ice forming coming from the ice chute. Every time the ice maker cycled there is a stream of water that makes it to the evap fan motor and there is the noise. Ordering sleeve per tech line on other services calls. ; ordrng 2 WP2174755 (Sleeve)s

Found the unit in the off position when I arrived. The customer stated theAt it happened all by itself. The last temps were 7 and 4 but they were just dashes in arrival. Frost pattern looked ok and checked for leaks with bubbles. None found. Ordering control and evap harness just I. Case. ; ordrng 1 W11524469 (Control electric) and 1 W11524653 (Harness wire)

Pre-ID was a miss. Ran diagnostics. Has f4e3 error code. Restricted vent. Dryer needs to be delinted after duct is cleaned by duct cleaning service. 2 man job. Needs helper. Allow 1 1/2 hours. EST 592.44 w/ helper. 407.44 if customer pulls it out. Customer to have dryer pulled out. $145.00 CC Auth# YHM449. 2 count job. Allow 1 1/2 hours.; O-emld tckt

"Ran diagnostics. Had f0e3, f2e1, f8e6 error codes. Cleared error codes. Unit was set on extra power. Instructed customer. Found gear case knocking in agitation. 3 count job. Allow 2 hours.; ordrng 1 W11449841 (Gear case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11550891 (Agitator)"

"Ran diagnostics. Had f0e9 error code. Lid not locking. Latch not closing. Replaced latch..belt slipping. Replaced belt. Noisy noisy gear case. 3 count job. Allow 2 hours. ; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 W11510461 (Wash plate), used 1 WPW10006384 (Belt) from stock"

"Unit has evap fan pulsing and unit intermittently loosing power. Ordering new evap fan, ui and main control; ordrng 1 W11556912 (Cntrol) and 1 W11661931 (Evap fan) and 1 W11556911 (Ui)"

"Unit not cooling locked rotor in compressor. Ordering new compressor, drier and start device ; ordrng 1 W10309988 (Copressor kit) and 1 876765 (Tube kit)"

Damage to cam from hitting drain pan pan removed also ordering motor shield sr 7739574707 will order; ordrng 1 W1021967 (Cam) and 1 10427633 (Shield) and 2 W11573574 (Screws)s and 1 W11130362 (Damper)

"7739577542 file number capacitor, actuator and. Unit is locking. lower wire harness were removed and replaced. Called tech line due to unit keeps on draining. F1 e1 came back and board was recently replaced. We have exhausted our effort to repair unit. Unit is still not working following up,required. ; O-emld tckt"

Ice maker still not working. Reordering parts. ; ordrng 1 WR55X42067 (Main board) and 1 WR30X10093 (Ice maker)

Unit going off on thermal overload needs sealed system. Oil in evap. ; ordrng 1 5303918284 (Evaporator kit) and 1 5304532179 (Compressor) and 1 5304532190 (Inverter)

Found lots of oil leaking from gear case odering gear case belt cam agitator will use other parts on return visit ; ordrng 1 W11454734 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11550891 (Agitator)

Lights flicker in fresh food side wrong lights were are white need chrome led modules Ordered correct part ; ordrng 1 W11683244 (Modeual kit chrome)

Found unit not repsonding to camands odering control board will use other parts on return visit ; ordrng 1 W11680389 (Control)

"Cx door hinge is squeaking and door gasket has small rip. Cx isnt going to move forward with repair but requested estimate for fridge door, hinge, and gasket.collected service fee via check through iWallet.; ordrng 1 W11449026 (Fridge door) and 1 W11223833 (Bushing) and 1 W11032620 (Top hinge) and 1 W11188796 (Closer)"

Cx may have install issue.need to call techline to see if Im responsible to repair Brocken center bracket.; schdld next appmnt for 7/26 FRI !

Replaced slider and tightened drive block.washer no longer making irregular sounds and displaying no error codes.washer now working properly.cx ok with me not adding zip tie to drain line.; schdld next appmnt for 7/29 MON AM

Touch pad canceling cycle https://app.iwallet.com/a/4586760cea68; ordrng 1 W10803367 (Touch pad)

Suspect bad upper board; ordrng 1 205078P (Board)

"Model number missing on plate, before scheduling make sure we can get paid ; ordrng 1 4392067 (Kit)"

"Ice maker not filling properly, water flow at door is good ; ordrng 1 WPW10341329 (Valve)"

"Found F2E0 error, need to replace panel; ordrng 1 W11087449 (UI panel)"

7739577739Cracked grate. Customer concerned with cooktop damage. Sent pics to Whirlpool TECHLINE and was deemed cosmetic.Reroute for part for grate replacement.SEND LOCAL TECH; ordrng 1 W11603169 (Grate Kit)

Units dispenser flapper is broken. Causing frost to build rapidly. I did put rubber seal back in place to stop frost. Follow up Tuesday with parts.; ordrng 1 5304535689 (Dispenser)

"Found unit full of water flashing an F9 E1 error code. Checked wire at drain pump which was in tact. Checked drain line for obstructions and found none. Upon further inspection I found transmission fluid all over underside of unit. Gearcase failed. Odering gearcase and all parts affected by gearcase failure. Also bringing back harness, will test voltage when customer emptys unit on return visit. ; ordrng 1 W10834917 (Wash plate) and 1 W11164183 (Gearcase) and 1 W10721967 (Splutch)"

"Found units belt is degraded and pulley damaged not allowing unit to reach targeted spin speed. Ordering pulley, belt and motor. ; ordrng 1 W10721967 (Splutch) and 1 W10808317 (Belt)"

Put unit into diagnostic and found it displaying an F9 E1 long drain error. Ran automatic test cycle and machine went through every function perfectly. Tested on normal cycle by filling unit up and attempting to cancel and send unit into a drain. Machine turned off but didnt drain. Unplugged unit and plugged back in and attempted to put unit into drain and spin but sensing light only blinked. Ordering control and will call Techline while installing it. ; ordrng 1 W11491433 (Control)

Found unit displaying F7 E1 error code. Ordering new shift actuator. Will bring back control just in case. ; O-emld tckt

"Unit is not working, does have power but isnt passing through harness. Will need to replace harness, water is present so I will need to drain physically.; ordrng 1 W11613479 (Sump,and motor) and 1 W10876537 (Drain pump) and 1 W11697182 (Harness)"

Bottom door is scraping on the vent trim when door is closed. I found that the door is hitting the middle of the vent trim. Howards already replaced trim. I looked up the model and found that there is 2 listed vents. Ordering the other vent to see if it is a better fit. ; ordrng 1 W10283040 (vent-exhst) and 1 WPW10327374 (vent-oven) and 1 WPW10327377 (trim)

Tub had dropped down in right front corner. Failed suspension rods. Ordering suspension. ; ordrng 1 W11400156 (Suspension)

"Two separate issues, first issue is ui is not illuminating. Second issue is very slow ice production. Confirmed ice in mold. Will replace components needed. ; ordrng 1 5304527031 (Ui) and 1 243297613 (Im)"

Service bulletin was never followed for this issue on this unit. This noise is being caused from a bad triac on the control. Will follow service pointer and replace control. ; ordrng 1 W11498190 (Acu)

"Checked whole IM Assembly, passed, put unit under diagnostics and IM is not activating water valve, tried exiting diagnostics mode and UI is not responding, Cx mention it stopped producing ice after power outage and units settings changed to Celsious on its own, , order UI and control board.WPLW11093037 Control board, W11330486 UI Interface board and W11336586 Orion Control board.; ordrng 1 WPLW11093037 (Control board) and 1 W11330486 (W11330486) and 1 W11336586 (Orion Control board.)"

"Run diagnostics and found that heat pump was not running any temperature above environment,Order following parts,HEAT PUMP MODULE & SUPPORT ASSEMBLY WE03X36780 and INLET TEMPERATURE (NTC5) SENSOR WE04X29950; ordrng 1 WE03X36780 (HEAT PUMP MODULE & SUPPORT ASSEMBLY) and 1 WE04X29950 (INLET TEMPERATURE (NTC5) SENSOR)"

"Visual and physical inspection demonstrate that the unit is exhaust restricted for proper performance, now machine is also presenting a squeaky noise due to rollers and belt issues (unit has been overloaded and the stress started to show on moving components). Unit does not have heating issues as witnessed by landlady. As for now, she is declining the needed repair. Note, if she calls back and would like to continue with repair, the following must be ordered before scheduling a come back visit. Dryer repair kit Note; An estimate was created and parts were tagged but, we are not to order any parts unless we get an acceptance from customers.; ordrng 4 WPW10314173 (Drum rollers)s and 1 WPW10344193 (Idler roller) and 1 WPW10131172 (Belt drum)"

"Replaced 2nd gear case( 1st gear case was defective ), clutch, wash plate, and slider. Still knocking in agitation. 3 count job. Allow 2 hours.; ordrng 1 W11449841 (Gear case) and 1 W10752187 (Screw)"

That was the schedule I have already spoken for tomorrow will be rescheduled by customer ; schdld next appmnt for 7/31 WED !

"Replaced the fuse , popped the fuse and breakers , reset , checked the switches , interlocks are bad , ordered parts ; ordrng 2 W11551558 (Interlocks)s and 1 W11707984 (Fuse)"

Called techline on reoccurring issue. We checked the heater function and found no amp draw. Need to check the heater but cant get the evap cover off due to excessive ice. Reschedule for Monday. Cx will manual defrost.

Defective burner Causing poor combustion and smell gas. Ordering new burner tube.; ordrng 1 W11220387 (Burner assembly)

Compressor is not running. Failing to start normally. Ordering new compressor and inverter for repair.; ordrng 1 5303918894 (Compressor)

"Checked the unit dry , not cycling ice maker and ice fill tube frozen , needs water valve and ice maker , ordered parts after approval est is $668.50 Mrs approved est paid $465.50 today by card the rest due after repair is completed ordered parts ; ordrng 1 W11043013 (valve) and 1 W10882923 (icemaker)"

Found washing machine not responding to commands. So how the control board replaced. Also needs a water valve call water doesnt work properly; ordrng 1 W11210463 (Valve)

Unit is getting a F2E0 . Customer was trying to find the paperwork so it could be under warranty. Customer sent me receipt rescheduling customer now.; schdld next appmnt for 7/30 TUE !

"Ran diagnostics. Had f9e2, f8e4 error codes. Drain motor noisy, drain hose plugged. 2 count job. Allow 1 1/2 hours.; ordrng 1 W11460946 (Pump & motor) and 1 W11381654 (Drain hose) and 1 W11462456 (Drain pump)"

Diagnosed and found door and hinge defective or broken. Need to replace door assembly.; ordrng 1 W11465962 (Door kit)

"Diagnosed and found locked up compressor, and water is dispensing very slow, also prior to compressor failure the unit was not making ice properly. Need to order parts; ordrng 1 W11512399 (Valve) and 1 WPW10341320 (Dual valve) and 1 W10873791 (Ice maker) and 1 W11736670 (Compressor) and 1 W11566897 (Evaporator)"

$145.00 CC Auth# HWA3J3Cx states unit not draining or spinning clothes out. Found weak pump due to restriction. Quoted for repair cx declined. Directed cx to customer service for assistance.

"CX says the washer leaks and makes a bad noise during operation. No errors found. Tilted the washer , oily substance on all components. Gearcase failure. The cam is making clicking noise. The unit leaks from the center seal. ; ordrng 1 W11130362 (Suspension) and 1 W11550891 (Agitator) and 1 W11454734 (Gearcase) and 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W11428524 (Cap) and 1 W11239857 (Belt)"

Found excessive frost build up on fc evap. Also fan malfunctioning. Asked Cx to have unit defrosted upon return to access everything and further test the cause of the defrost issue. Ordering parts to repair.; ordrng 1 WR60X40774 (Fan motor) and 1 WR51X40006 (D heater) and 1 WR55X10025 (Thermistor) and 1 WR55X40505 (Main board)

"Cx stated unit is not cooling properly, found weak frost pattern, amp draw 0.74 amps and almost no heat signature on discharge. Ordering parts to repair. Please allow extra time ss job; ordrng 1 W10391109 (Compressor) and 1 2188822 (Evap) and 1 W10913906 (S stub) and 1 W10771114 (Drier)"

Unit was not defrosted upon arrival-rescheduled customer for Saturday anytime- ; schdld next appmnt for 7/27 SAT !

"F9E1, Found no voltage to drain pump with harness cover missing, checked voltage for drain pump at main control, voltage tested ok, ordered drain pump, lower wire harness & control for unit.; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Lower wire harness) and 1 W11513246 (Control brd)"

Removed and replaced door. Need connector 5-16 to 1-4. ; ordrng 1 Wp4373559 (Connector)

"Gear case was found leaking lots of oil, water, Order following parts,W11449840 Gear case, W11553312 Washer, W11551646 Nut Spanner.and W11550891 Agitator ; ordrng 1 W11449840 (Gear case) and 1 W11553312 (Washer) and 1 W11551646 (Nut Spanner) and 1 W11550891 (Agitator)"

Found washer grinding need this parts to complete service..; ordrng 1 W10721967 (Cam) and 1 W11481722 (Actuator)

Evap thermistor is @44 Entered diagnostics. Checked fans and thermistors. Fresh food evap therm is out of range. CX PAID 245.00 service fee / 100 for labor DUE ON COMPLETION 176.14. IWALLET PAID. ; ordrng 1 W11614809 (Harness w(thermistor)