Near Helendale, CA 92342
Darren
Job Details: 01/06/2020
WASHER AMANA NTW4516FW1 "Stuck in drain cycle, canceled out, recalibrated washer, checked for codes (none) unit functions normally now."
Near Exeter, CA 93221
Erick
Job Details: 01/06/2020
DRYER WHIRLPOOL WGT4027HW Found unit with fabric softener sheets and blower. Remove blower and removed length and dryer sheets. Re tested it and found unit making noise. Access and found roller out of alignment. Reinstall and secured roller retested and unit is heating and passed all test with no errors. Job complete
Near Ivanhoe, CA 93235
Erick
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL KUDS30IXWH7 "Cycled unit and found bad connector at power cord causing failure. Repaired and secured power cord connectors. Retested it and unit powered on. It passed all tests with no failures at the time of service, job complete"
Near Madera, CA 93637
Kenneth
Job Details: 01/06/2020
WASHER MAYTAG MVWB835DW4 I stalled gearcase and tested unit. Unit is nonworking properly. Custo.erapproevs function.
Near Visalia, CA 93291
Erick
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 UNIT has been deemed unrepairable. Called Lowe’s and documented. Job complete.
Near Westlake Village, CA 91361
Hector Zuleta
Job Details: 01/06/2020
WASHER MAYTAG MHW6630HC0 I checked the unit and I found the washer out of level. Leveled unit and ran a quick diagnostic test. Tested ok. Job complete.
Near Camarillo, CA 93010
Hector Zuleta
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Checked the unit and I found an iced up fresh food evaporator and few minutes loosing completely power and gaining power again displaying a PO code.Contacted the Tech Line=> recommended to replace the power supply as well the fresh food compartment evaporator fan motor and check for sights of corrosion in the fan motor connector; ordrng 1 W10503486 (housing) and 1 W11087438 (motor-evap) and 1 WPW10389152 (support) and 1 WPW10624574 (cntrl-elec)
Near Apple Valley, CA 92308
Darren
Job Details: 01/06/2020
DRYER AMANA NGD4655EW2 Need door latch.; ordrng 1 WP3403431 (strike) and 1 WPW10610880 (catch)
Near Apple Valley, CA 92308
Darren
Job Details: 01/06/2020
WASHER WHIRLPOOL CAW9244XQ2 Unit systems pump continuously through calibration test and doesn’t end. Ordered control.; ordrng 1 W10480289 (cntrl-elec)
Near Tulare, CA 93274
Erick
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found a short at front deli board causing failure. Main control and power supply compromised and will also need to be replaced. Unit may also have a short in wire and it will not be repairable. Unit may not be economical to repair,; ordrng 1 W10804160 (cntrl-elec) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)"
Near Wasco, CA 93280
Erick
Job Details: 01/06/2020
RANGE AMANA AGR3311WDW1 Cycle unit and found unit not operating correctly due to bad thermostat. Knobs also stripped. Did find a left front burner with hint of gas. Will replacement tree tube and vowed to ensure no leaks.; ordrng 1 WP98008321 (knob) and 1 WP98017582 (venturi) and 1 WPW10141709 (valve-brnr) and 1 WPW10641988 (thrmst-ovn)
Near Los Angeles, CA 91042
Leon
Job Details: 01/06/2020
WASHER MAYTAG MVWB865GW0 After running diagnostic check find that door is broken again from hinges ; ordrng 1 W11259006 (lid) and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge) and 2 WPW10078270 (screw)s
Near Merced, CA 95348
Kenneth
Job Details: 01/06/2020
WASHER MAYTAG MVWB980BW0 "Found unit leaking water from bearing seal. Ordering new bearing lit. Tub hub worn. Not spinning properly. Rescheduled customer for monday 1-6-20;ordrng 1 W10820039 (Hub) and 1 W10435302 (Bearing)"
Near Los Angeles, CA 90065
John
Job Details: 01/06/2020
RANGE HOOD KITCHENAID KVUB606DSS "Explain to the customer that closing the house up seals the air inside the home. The vent has enough power to draw smoke out of the fireplace due to this fact. Is it tested good, it is clean and it is vented outside properly."
Near Apple Valley, CA 92308
Darren
Job Details: 01/06/2020
RANGE- GAS WHIRLPOOL WFG520S0FS0 "Ordered control for F2E0 stuck key code. Ordered knobs, center bushings falling out.; ordrng 1 W11027098 (cntrl-elec) and 4 W11122880 (knob)s"
Near Victorville, CA 92395
Cesar
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW2 Gear case shaft has movement up and down causing gears on hub to pop out when motor reverses at end of spin cycle to slow basket down rerouted for gear case ; ordrng 1 W11035751 (gearcase)
Near Santa Clarita, CA 91387
Michael
Job Details: 01/06/2020
DRYER MAYTAG MGDX655DW2 Removed drum and inspected felt. Not torn. Reinstalled felt correctly and reinstalled drum. Retested ops and drum spins smoothly as designed. All ops are now normal job complete
Near Burbank, CA 91502
Leon
Job Details: 01/06/2020
DRYER - ELECTRIC WHIRLPOOL WFW5090GW Assigned with JohnReplaced control board but still unit not heating up error code F23 displays Stock unit in closet Need second tech to remove and replace the all base compressor.; ordrng 1 W11095574 (base)
Near Los Angeles, CA 90049
Isidore
Job Details: 01/06/2020
DRYER WHIRLPOOL WGD94HEAW0 Customer not home.
Near Beverly Hills, CA 90210
Isidore
Job Details: 01/06/2020
OVEN KITCHENAID KODE507ESS03 "Found F2 E1 stuck key , check connection ok , still giving error F2e1 Removed old control panel and installed new control panel test oven operation upper and lower oven at 350 degree F ok at this time"
Near Manteca, CA 95336
William
Job Details: 01/06/2020
WASHER MAYTAG MVWC416FW1 "Replaced splutch assy. & hub Assy, found no problem with gearcase shaft play , recalibrated unit, ran self diagnostics, unit operating as designed."
Near Tracy, CA 95304
William
Job Details: 01/06/2020
RANGE WHIRLPOOL WFG320M0BW2 "Found gas shutoff at gas valve in off position , switched to on position, checked for gas leaks, found no gas leaks, found back leveler leg removed, reinstalled leveling leg, unit operating as designed. Front legs bent by installer, ref # 776215978, reported to WP SAFETY TEAM."
Near Fresno, CA 93711
Irvin
Job Details: 01/06/2020
COMPACTOR KITCHENAID KTTS505ESS0 Collected check photo in so mobile. Depositing ch3xk today
Near Riverside, CA 92507
Kevin
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Customer concerned with vibration sounds. I found compressor vibrating. I adjusted compressor lines to minimize vibration sounds. All tests good.
Near Los Angeles, CA 91326
Randy
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS51ECOHS01 Found oven in the way of cooktop removed for access to cooktop. Unit tested as designed. Cx moves in Jan 3rd all functions normal job complete.
Near Bakersfield, CA 93308
Michael
Job Details: 01/06/2020
WASHER WHIRLPOOL 110.2513241 Cx agrees to service fee states unit is not washingUnit has faulty water valveValve W11210459 $79.88Labor $100 quoted $300.67 Replaced water valve W11210459Rebooted unit and cleared faults. Ran manual hot and cold and op as designed. Ran auto service and passed all cycles as designed job completeCollected $300.67 by check
Near Santa Clarita, CA 91354
Raymond
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 Getting data loggers and will drop off at cx home. Cx to follow instructions for data loggers.; schdld next appmnt for 12/18 WED 6-6
Near Los Angeles, CA 91342
Raymond
Job Details: 01/06/2020
DRYER MAYTAG MGD5500FW1 Andrew Sr 7726420013 was told to remove blower wheel and see if noise is still constant. Bringing blower wheel and motor.; ordrng 1 W11086656 (motor-drve) and 1 WPW10211915 (blower wheel)
Near Manteca, CA 95336
William
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5000DW2 "Steve, ref # 7726683592, was hold by tech line to replace splutch again. Ordering control brd & splutch. Need helper for second opinion.; ordrng 1 W10721967 (drive pulley) and 1 W11116590 (cntrl-elec)"
Near Pasadena, CA 91105
Francisco
Job Details: 01/06/2020
WASHER MAYTAG MHW5630HW0 "Cx stated unit was making knocking noise. Retrieved error codes found f0 e2 over suds, and f5 e2 f5 e4. Tested door lock it checked out fine.noise comes when unit is on spin due to cx not loading properly. Educated her on properly loading machine. She has a hard time due to a surgery she just had. Unit checks ok."
Near Ripon, CA 95366
William
Job Details: 01/06/2020
WASHER MAYTAG MVWB765FW3 "Replaced lid & left hinge Assy, ran self diagnostics cycle, unit operating as designed."
Near Victorville, CA 92392
Darren
Job Details: 01/06/2020
WASHER MAYTAG MVWC565FW0 "Customer declined repair, thought it had a 10 year part warranty."
Near Hesperia, CA 92345
Cesar
Job Details: 01/06/2020
FREEZER WHIRLPOOL WRX986SIHZ00 cloudy water instruct that it is just air in the water. Also found drawer front for freezer bin falls off found bin is deformed and front won’t clip on properly rerouted for bin; ordrng 1 WPW10493169 (bin-freezr)
Near Apple Valley, CA 92307
Cesar
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Found multiple failures lower ice maker will not complete cycles ice maker has power, found freezer door liner has separated from outer door causing gasket to fall out will need new door, found deli control not responding has no power found broken harness going to drawer also Ui has gotten wet when bucket melted ice from lack of air flow caused by frost build upon vent because of freezer door failures , found rails for freezer door sagging causing freezer door to close at the bottom but not the top will need new rails, found unit will not dispense ice drive on bucket is stripped out and auger motor has failed has power but will not run moor ohms open. also right hand fresh food door gasket had failed and it is split at the seem causing air leaks; rqstng P&A on 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10815698 (dor-fip ss) and 1 W10822606 (motor) and 1 W10846057 (gasket-fip) and 1 W11170612 (HARNESS ) and 1 WPW10347093 (ice container)
Near San Bernardino, CA 92410
Rod
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRT511SZDW00 "11/8/19 8:30: RO there 11/8 FRI, 7:36 to 8:26, Ref# 7726301396 Emma At wfcc trade team notified with issue. Door damaged at delivery ordering door per wfcc trade.Allow 6-8weeks for delivery of doorSend to consumer or coast only for tech pickup.; ordrng 1 LW10646224 (dor-fip) and 1 WP489467 (washer)Returned to replace door per factory trade with no issues"
Near Hesperia, CA 92344
Cesar
Job Details: 01/06/2020
DRIYER WHIRLPOOL WGD7300DW0 Found failed drum roller has worn bearing keeping it from spinning replaced roller by installing repair kit tested unit after kit install and all checked good
Near Oak Hills, CA 92344
Cesar
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW7500GC0 Replaced valve tested unit hot water now flows in to unit all checked good
Near Victorville, CA 92392
Cesar
Job Details: 01/06/2020
DRYER MAYTAG MGDB835DW2 Replaced rollers belt and pulley unit tested good collected $150
Near Apple Valley, CA 92308
Cesar
Job Details: 01/06/2020
DRYER MAYTAG MEDB765FC0 Replaced failed door switch all checked good
Near Apple Valley, CA 92308
Cesar
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRT519SZDB02 Found connector for power cord partly disconnected clip on connector was not clipped on fully seated connector and made sure it was clipped in all tested good
Near Los Angeles, CA 91304
Danny
Job Details: 01/06/2020
RANGE AMANA ACS3350AC Oven doesn’t go above 100 f unit only gets warm Test oven and broil is working Test and check valve and good continuity Check amps on bake igniter and found 2.5 amps sign of weak igniter PROVIDED COD ESTIMATE TO CLIENT SERVICE CALL 115.00PART 67.06TAX 6.37LABOR TOTAL 363.43Client agreed to get unit repaired and order parts and rs call Collected payment by card
Near Paso Robles, CA 93446
Tom
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF560SMYH04 "Found Ice Level Arm out of place, socket worn out, Arm comes out too easily, order IM.IM - (4317943); ordrng 1 4317943 (icemaker only)"
Near Los Angeles, CA 91306
Danny
Job Details: 01/06/2020
WASHER MAYTAG MVWB835DW0 Unit is shaking all over the place and stopping in the middle of a cycle and unit is making loud noisesFound faulty gearcase and rotorReplaced rotor and gearcase and screw Reinstall washer and calibrated and ran a self test cycle and unit completed with no issues and no leaks Unit is working properly
Near Temple City, CA 91780
Stephen
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW1 "Customer has 5 year extended warranty. Ran diagnostics. Has f7e1, f0e2, f2e1 error codes. Not turning. Found motor pulley broken. Needs motor, capacitor, and belt. Motor has 10 year part warranty. Customer to call service contract. Duplicate job."
Near Rosemead, CA 91770
Stephen
Job Details: 01/06/2020
WASHER MAYTAG MVWC565FW1 "Ran diagnostics. Had f9e1 error code. Cleared error code.pump. Or running. Found pump connector terminal backed out. Reinserted terminal into connector. Ran auto test cycle, calibration. Fills, agitates, drains, rinses, and spins properly. Advised customer to use less detergent. Complete."
Near Bakersfield, CA 93312
Dane
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Upon arrival the unit was leaking. Found the gasket was deformed. Removed and replaced gasket and tested unit. Unit functions normal now
Near Azusa, CA 91702
Stephen
Job Details: 01/06/2020
WASHER MAYTAG MVWB865GW0 "Not a recall. Different problem.Ran diagnostics. Had f7e5 error code. Cleared error code. Found shifter clutch not working in spin mode. Replaced clutch. Ran load size calibration, auto test cycle. Fills, agitates, drains, rinses,dispenses, and spins properly. Complete."
Near Pomona, CA 91767
Andy
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Missing control board ; schdld next appmnt for 12/20 FRI !
Near Turlock, CA 95382
Cruz
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5000DW2 "File # 7726684440 Leon from wp tech line said cx has a voltage issue cx claims garage lights will start to flicker when unit is in use, tested for amp draw with Kill- A- Watt meter found amps to be 3.25- 3.20 tech line said those are accurate specifications, nothing wrong with unit, ran a diagnostic test mode it completed, calibrated unit for wash performance, no codes, no leaks, informed cx to notify a license electrician. Send this work order via email please thanks"
Near Colton, CA 92324
Rod
Job Details: 01/06/2020
WASHER MAYTAG MVWB765FW0 Confirmed issue Found capacitor connector loose.......reconnected and secured. As designed op returned.
Near Bakersfield, CA 93314
Dane
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW When uninstalling the drive home the wash plate was completely seized to the shaft on the gear case. Or use a pulling tool to pull it off and it pulled the entire shaft out of the gear case. Unit needs new gear case; rqstng P&A on 1 W11035751 (gearcase)
Near Palmdale, CA 93550
Jonathan
Job Details: 01/06/2020
WASHER AMANA NTW4516FW3 Found loose connection to control board. Fixed connection. Tested unit and is working properly working
Near Palmdale, CA 93552
Jonathan
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Customer education on use and care
Near Bakersfield, CA 93301
Patrick
Job Details: 01/06/2020
REFRIGERATOR KITCHEN AID KRFC704FPS01 Removed and replaced control. Tested unit. All ops checked good
Near Ceres, CA 95307
Lance
Job Details: 01/06/2020
DRYER WHIRLPOOL WED4850HW0 "Electrical unsatisfactory, only getting 84v L2-N, also L2-L1 not getting 200v, also when moving plug in outlet making crackling noises. Instructed customer needs to contact electrician."
Near Glendale, CA 91205
John
Job Details: 01/06/2020
WASHER WHIRLPOOL CGT9100GQ0 "This is a commercial washer in a beauty salon. Had to replace a failed drain pump, also had to reset the code and a key is needed. I found it for the customer. Reset the codes and the washer tested good."
Near Clovis, CA 93619
Timothy
Job Details: 01/06/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Checked for faults and ran a service test. Unit showing a 4-3(motor) 7-1( heater disabled), wash motor does not run. Unit needs a new sump assembly. Replaced sump assembly with the pre ID part. Tested unit for function and for leaks. Unit operating as designed, no leaks noted."
Near Clovis, CA 93612
Timothy
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5000DW2 Customer states the unit does not turn on. Checked fault codes and ran a service test. Unit has no stored faults and passes the service test without fault. Called WPTS( 7726681036 ) Told that the unit not being on a dedicated CKT can possibly be causing electrical noise. WPTS has instructed me to run a calibration test and that the unit is operating as designed. Instructed customer to call ARS directly if the unit should fail again for quicker scheduling and PRE IDing.
Near Camarillo, CA 93010
Hector Zuleta
Job Details: 01/06/2020
DISHWASHER JENN-AIR JDTSS244GP0 Customer was complaining that the dishwasher has no power (No Display). I removed the front panel and found the P4 connector loose. Adjusted connector and ran a complete diagnostic test. Tested ok.
Near Denair, CA 95316
Cruz
Job Details: 01/06/2020
FREEZER WHIRLPOOL WRT311FZDB01 "Needs more work- found both gaskets on doors not sealing with cabinet, air is seeping in causing condensation, look at SD-QuickPic use heating gun to straighten gaskets found same results, gaskets are not sealing to cabinet, gaskets are no good on doors, need to replace both doors on unit. Cx has POP unit is in warranty. ; ordrng 1 LW10599396 (dor-fip) and 1 LW10599399 (dor-fip) and 1 W11178521 (nameplate)"
Near Fontana, CA 92336
Kevin
Job Details: 01/06/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Customer stated the unit is making noise while running. I tested unit and found turn table cam not aligned and when turntable would try and spin it would make a popping/knocking sound. I removed and adjusted turntable motor and turntable motor cam to allow proper rotation of turntable plate. Tested unit. All tests good.
Near Fontana, CA 92336
Kevin
Job Details: 01/06/2020
WASHER WHIRLPOOL MVWC565FW0 Unit is not under manufactures warranty. Customer has extended warranty through Home Depot. Instructed customer to call extended warranty company for service. Cancel call.
Near Livingston, CA 95334
Cruz
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5000DW0 "Need more work- not a RECALL- multiple issues, cx claims unit will not wash, ck for codes found F5E7 actuator fault code, f4E3 inlet valve code, found cntrl elec not going into diagnostic testing, tilted unit back and found belt to be split, wash plate is stripped at shaft and hub is worn out, need to order parts for unit. Needs authorization. ; ordrng 1 W10528947 (drive hub kit) and 1 W10634026 (cntrl-elec) and 1 W10752283 (washplate) and 1 W10913953 (actuator) and 1 WPW10006384 (drive belt) and 1 WPW10683603 (water inlet valve)"
Near Manteca, CA 95336
Lance
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Fixed-replaced faulty icemaker, test #120 passed, still no water entering icemaker, valve tested faulty 122.5v to valve and no water entering icemaker, steamed all lines and still water not entering, valve making humming noise. This unit needs to have water valve replaced, we will re route with parts .; ordrng 1 W10873098 (valve)"
Near Fresno, CA 93711
Irvin
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Cx says the unit is not making ice. Checked the fresh food ice maker error found E5- failed thermistor. Replaced ice maker. All ops normal. Tightened the loose frezer handle.
Near Fresno, CA 93726
Irvin
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL KUDS40CVSS3 Removed failed gasket. Installed replacement. Ran fill wash 5 minutes. No leaks. All ops normal.
Near Fresno, CA 93704
Irvin
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW4816FW2 "Cx says the washer is dead. Removed console. No 5dc led present. Checked power to the control, good 120v. Replacing control. ; ordrng 1 W11170319 (cntrl-elec)"
Near Thousand Oaks, CA 91320
Aaron
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRFC300EWH01 Checked ops unit door gasket fresh food right side was splitting ordered parts ; ordrng 2 W10830189 (gasket-fip)s
Near Atwater, CA 95301
Kenneth
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW1 Found unit not spinning due to worn drive hub. Found drive not meshing well with gearcase causing hub to wear excessively. Ordering new gearcase and hub. Customer will call in to reachedule. ; ordrng 1 W10528947 (Hub) and 1 W11035751 (Gearcase)
Near Mendota, CA 93640
Irvin
Job Details: 01/06/2020
DRYER WHIRLPOOL WED7500GC0 "Cx says the dryer door intermittently will pop open during operation. On arrival clothes in the unit. Ran dryer with clothes inside. Called TECHLINE. 10 minutes into run time, by the time TECHLINE answered, the door popped open after 10 minute run time. Closed door ran again popped open 1minute later while TECHLINE on the phone. Now door won’t stay closed. MARK TECHLINE- no pointers on the issue, recommended gasket is seated properly check for buildup under the gasket. If correct is door open fully is it sagging past 90. If so could be cause of issue. sr# 7726680352 NO KNOW ISSUE ASIDE FROM LINT UNDER GASKET, DOOR OPEN PAST 90* Took photos of the gasket and the door fully open. Some sand in the door frame lower left side. This could be the cause of the issue. Referred cx back to WPCX INSTRUCT ON LINT AND SAND BUILDUP CAN CAUSE ISSUE WITH PROPER DOOR CLOSURE DURING OPERATION."
Near Fresno, CA 93722
Irvin
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW4816FW2 "Removed power from unit. Replaced agitator. InstLled suspensions. Power and calibrated the unit, passed. All ops normal."
Near Fresno, CA 93723
Irvin
Job Details: 01/06/2020
RANGE WHIRLPOOL WCG51US6DS00 "WNSA5NSWL1-autho NEED X2 LABOR HAD TO PULL OVEN FOR MOD/SER # AND COOKTOP INSPECT. Cx says smells gas from cooktop. Removed single oven under range. Connected gas line. Bubble test show leak at supply hose under the cooktop behind the single oven. Tightened the connection. Leak test point, passed no leak. Assembled the unit power and gas no leaks. All ops normal."
Near Fresno, CA 93722
Irvin
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KSRY25CRMS01 "Cx says the ice maker is not producing ice. Said left door ajar and had ice buildup on ice maker and ice bucket. All ice is gone now. Optics passed test. Ejecting ice stopped mid way, photo. ; ordrng 1 2198597 (icemaker assy)"
Near Oxnard, CA 93035
Joe
Job Details: 01/06/2020
MICROWAVE KITCHENAID KMHS120ESS5 Transformer melted causing the high voltage circuit to short. Ordering parts.; ordrng 3 W10138793 (fuse)s and 1 W10850446 (capactr-mg) and 1 W10880342 (transformr) and 1 W10891019 (panl-cntrl) and 1 W11256462 (diode)
Near Westlake Village, CA 91361
Joe
Job Details: 01/06/2020
RANGE - ELECTRIC KITCHEN AID KODE500ESS02 Units control and ui are not distributed power to heating element. Ordering parts.; ordrng 1 W11086141 (console) and 1 W11179310 (cntrl-elec)
Near Los Angeles, CA 91042
Leon
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cx complaint that unit is not working properly.Cx complaint that unit has a dent.New unit delivered 2 days ago and in the box not installed.After running diagnostic check find that left side of leg is curved.Won’t effect on unit functioning.Called Whirlpool Tech Line Support Spoke to ZackExplain the situation File number 7726656325
Near Westlake Village, CA 91361
Joe
Job Details: 01/06/2020
RANGE KITCHENAID KDRS463VSS04 I don’t have the parts.; saved tckt
Near Fresno, CA 93726
Irvin
Job Details: 01/06/2020
RANGE WHIRLPOOL WEG745H0FS0 Installed knobs all ops normal.
Near Fresno, CA 93703
Irvin
Job Details: 01/06/2020
WASHER WHIRLPOOL CAE2795FQ1 Door lock stuck. Door won’t open. Power removal no change. Raised lid to get MDL/SRL. REPLACING lock and ordering control; ordrng 1 W10482836 (latch) and 1 W11298479 (CONTROL)
Near Rancho Cucamonga, CA 91737
Tyler
Job Details: 01/06/2020
MICROWAVE JENN-AIR JMDFS24GS01 Removed and replaced transformer magnetron and capacitor. Unit is still not heating. Called tech line told to replace main control. Ordering parts not in stock. SR # 7726682371.; ordrng 1 W10278023 (sensor) and 1 W11201143 (cntrl-elec) and 1 W11331071 (ELEC CNTRL )
Near Corcoran, CA 93212
Enrique
Job Details: 01/06/2020
WASHER WHIRLPOOL WFW6620HC0 "Inspected whirlpool front load washer . Customer concerns , washer made loud bang noise and stopped working . In diagnostics found f6e3 = no communication from MCU detected by the ACU . Shorted control board . Please order both controls .; ordrng 1 W11322905 (cntrl-elec) and 1 W11324037 (cntrl-elec)"
Near Fresno, CA 93703
Irvin
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW7500GC2 Console is not responsive to ANY commands. Replaced console. All ops test passed. Ok for service.
Near Tulare, CA 93274
Enrique
Job Details: 01/06/2020
DRYER WHIRLPOOL WGD4850HW0 Found dryer not powering on . Shorted PTS switch . Installed new switch . Retested it . All functions tested normal .
Near Modesto, CA 95355
Cruz
Job Details: 01/06/2020
WASHER MAYTAG MVWB980BG0 "Complete- found unit not leaking, ran a cycle to see if unit will leak unit did not leak a trace of water, cx claims water leaked from corner left side, informed cx to record the leak, cx said that it unit leaks intermittently, unable to locate leaks at this time."
Near Riverside, CA 92503
Kevin
Job Details: 01/06/2020
LAUNDRY WHIRLPOOL WTW4855HW0 "Purchased through Nations Rent To Own, has a 24 month warranty per trade partners. Unit has leaked oil from gearcase and oil has damaged actuator, cam, and belt. Ordering parts. Please allow 1hr on return. Please get additional autho if possible. ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 W11239857 (belt)"
Near Oakdale, CA 95361
Cruz
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 "Fixed for FTC- cx claims door will not close, found a cup behind lower rack causing rack not to settle in rack was sticking out allowing door not to latch, removed cup i then tested unit in a diagnostic test mode it completed filled, wash, drain, heated, door is now opening/closing as designed, cx ok repair. Cx gave tech a new email address. Send a survey to the new email."
Near Upland, CA 91784
Tyler
Job Details: 01/06/2020
DISHWASHER KITCHENAID KDFE104HWH0 Customer stated that the dishwasher is leaking. Found door seal was falling out at the top. Fixed and tested all works good at this time.
Near Rancho Cucamonga, CA 91737
Tyler
Job Details: 01/06/2020
OVEN KITCHENAID KEBC208KSS04 Customer stated that the oven display is out. Found clock board is shorted out. Part number W10251587 is no longer available. Customer paid service call.
Near Claremont, CA 91711
Tyler
Job Details: 01/06/2020
DRYER WHIRLPOOL WGD5620HW1 Customer stated that when she installed New dryer the drying cycle is taking too long and not drying the clothes. Found restriction innvent is causing short cycling customer to have the vent professionally cleaned.
Near Upland, CA 91786
Tyler
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Customer stated that water is leaking from the freezer into the refer. Found condensation from the vent in the refer compartment.
Near Upland, CA 91786
Tyler
Job Details: 01/06/2020
OVEN WHIRLPOOL WOS72EC0HS00 Customer stated that the console has gone out again. Ordering console not in stock.; ordrng 1 W11351998 (CONSOLE)
Near Riverside, CA 92509
Kevin
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5000DW2 Unit not draining. I found no voltage to drain pump from main control during diagnostic cycle. I tested pump and found it to be shorted which damaged main control. Ordering main control and pump. ; ordrng 1 W10876600 (drain pump) and 1 W11116590 (cntrl-elec)
Near Santa Clarita, CA 91350
Michael
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Cx states water dispenser and ice dispenser quit working and deli drawer UI does not have powerAgrees to service feeTurned main water valve on and tested water dispenser Water dispenses but had a small chatter to the valve. Remove filter and retested and no change.Ice maker filled as designed and does not leak.Removed deli drawer UI and found filled with water and corroded harness took quick pic Needs new deli drawer door w/ UI W10815669 607.02Part is PSP office to contact cx when part is availableLabor $140Quoted $924.69 and Cx agreedCollected $115 service fee by check #537$809.69 is remaining bal; ordrng 1 W10815669 (dor-fip ss)
Near Agua Dulce, CA 91390
Michael
Job Details: 01/06/2020
WASHER MAYTAG MVWB880BW0 Installed new water valve W10853723Rebooted unit and retested auto service test again. Water valve just hums and no water goes through the valveControl board is sending power to water valve but they still just hum.Called all techs and all are either in a meeting or not currently working.Techline is experiencing issues. Waited 5 minutes on hold and a sales woman answered and after 5 more minutes confirmed I had the wrong department (techline # is saved in techs phone) but she transferred to techline and after another ten minute wait tech hung up as he had no support and is multiple hours behind his scheduleCellphone to call customer as they will not be homeCell #661-645-4419Ordering main control board W10763749 and water valve W10853723Cx is leaving country for vacation. Office will need to reach out to Cx to schedule return visit.; ordrng 1 W10763749 (cntrl-elec) and 1 W10853723 (valve)
Near Los Banos, CA 93635
Kenneth
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW1 Installed gearcase and tested unit. Unit was working till pulley on the motor dropped down. Motor pulley not staying positioned properly on the motor. Ordering new motor. Reacheduled customer for 12-19-19; ordrng 1 W11026785 (Motor)
Near Dos Palos, CA 93620
Kenneth
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KSSP36QKS00 Found unit cooling but not blowing air around unit. Needs upgraded control board and evap fan motor. Quoted customer $863.33 customer approves repair. Reacheduked customer for Thursday 12-26-19 Collected $115 via CC. Will collect $748.33 on return visit. ; ordrng 1 8201589 (Evap motor) and 1 W10818296 (Control)
Near Madera, CA 93637
Kenneth
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Found unit with a door gasket ripping not allowing unit to seal. Seal is falling apart. Barely touch it and it drips more. Ordering new gasket. Customer having issues with ice getting caught in door. Ice chute door not opening and closing properly. Ordering new seperator. Reacheduled customer for for Thursday 12-26-19; (created new UIS, deleted prior attachment to UisID 225146), ordrng 1 W10830274 (Gasket) and 1 WPW10353552 (Seperator)"
Near Shaver Lake, CA 93664
Jonathan
Job Details: 01/06/2020
REFRIGERATOR MAYTAG MFW2055FRZ00 Found start dev bad and evap fan stoped replaced both tested working tested working to spec
Near Fresno, CA 93720
Jonathan
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found door seal bad replaced tested working to spec
Near Monrovia, CA 91016
Stephen
Job Details: 01/06/2020
DRYER - GAS MAYTAG MGDC215EW2 "Found timer shaft broken off. Replaced timer assembly. Noisy. Found drum support rollers worn( knocking ), worn belt and idler. Replaced rollers, belt, & idler. Tumbling and heating properly. Complete.; used 1 4392065 (DRYER REPAIR KIT) from stock"