"Upon arrival found unit no cooling at all. Check the unit on test mode 4, compressor and condenser fan comes on, but compressor is noisy and after 30 seconds powers down back again. This unit has a bad compressor and will need new one. ; ordrng 1 W11557425 (Compressor) and 1 876765 (Tubing kit) and 1 W11506635 (Service valve)"

Replaced parts listed for repair. Compressor assembly and main board damper and gasket on right door. Seal was torn. Damper wouldnt open. Compressor was definitely locked up. Replaced and now functioning correctly. Main board swap out. Tested fans and now is working as designed. Unit already started to cool. Job completed

Noise from tension pulley. Installed dryer repair kit and unit is working as intended. ; used 1 4392065 (Repair kit) from stock

Found two large holes in the outer tub. Took pic of issue. Customer says they will get unit exchanged by the retailer.

Found the broiler working but the bake is not. Found no error codes stored at this time. Found the bake igniter not a 1/4 inch from the burner tube so it was not lighting properly. I adjusted the igniter too a 1/4 inch away from the burner tube and now the bake tube ignites every time when asked. All functions restored. Job completed.

"Upon arrival replaced drive motor dryer, repair kit and blower wheel. Tested unit unit is now turning on and heating and spinning as intended. Advise customer that the ducting is too tight for inside the hole. This could become an issue later on but all ops are normal at the moment job complete."

Replaced switch. Tested unit. Unit operating as designed. Job complete.

Replaced damper tested good

"Replaced parts listed , cleared codes ran test 12 and it is now running as designed,Job complete."

Found the diode shorted and was the reason for abnormal sound and no heat operation. After removing and replacing the diode the unit sounds and operates normally. All functions restored. Job completed.

Light not coming on in FC. I found frozen door switch. I defrosted contacts on door switch. All tests good.

Unit was frozen at panel. Removed and replaced touch panel. All tests good.

Replaced interlock switches and tested. Unit is functioning as normal.

I found the wrong suspension rods installed on unit causing tub to sit too high. Removed and replaced suspension rods. All tests good.

I replaced all four shocks and tested unit. Spin is better and it is working per design. Slight rattle at first speed then it goes away. If unit rattling is worse then there is an issue with the balance rings inside tub assembly. Job complete

Replaced components and tested unit. Unit now has proper flow to door

Installed control board and tested unit. Unit is working properly. Customer approves function at this time.

Handle was broken. Unable to open fridge door. Replaced handle and tested. Unit is working properly. Customer approves function.

"Arrived range have been used for cooking was too hot to work on. Advise customer to come back later today. Burner element middle section open circuit, replaced burner element. Tested working as per manufacturer design. Checked range no codes and all working.Job complete."

Replaced lower harness for drain pump. Changed belt sprutch and motor. Unit passed all tests and is spinning per design with no noises. Job complete

"Because of a broken suspension top pedestal, a new complete suspension kit has been replaced."

Inspected unit and found that the float switch was not mounted properly causing unit to run drain pump Removed switch and found clip not holding hat. Reinstalled and clipped hat to switch. Unit is now working per design.

"Not making, not advancing, replaced ice maker and tested unit working properly"

"Replaced cracked tub ring, bleach dispenser and balanced and calibrated washer.ran diagnostic cycle successfully.washer now working properly."

Found broken timer replaced tested check out ok .

Installed new components and unit is cooling as intended at this time.

"Removed and replaced units control board. Programmed machines personality. Tested in drain and spin and in regular wash mode, unit now lid locking, spinning and agitating."

"Removed and replaced water inlet to wash motor hose. Tested, unit now dispersing water without leaking. Job complete."

Installed new icemaker. All ops now working as designed.

F3e5 code. Running diagnostics. Tested and got soap to come out. Pump is working. But every time the dispenser went back in it didnt seal correctly. Replaced dispenser drawer. Customer didnt have and detergent. Will get some. Job completed

Found washer with exexively soap and not loaded properly removed soap reloaded retest checking out ok complete.

Plugged in unit and drain pump activated. Let unit run for several minutes to clear drain out. Drain stopped after approx 7 min. Water to unit turned off at wall. Turned on water. Ran testing cycle and calibrated unit. Unit working properly.

Found the evaporator fan not working correctly. Replaced with truck stock. Unit checks ok.; used 1 WP2315549 (Motor) from stock

Unit froze over again. Removed and replaced control. Programmed. Set to recommended. Also checked bimetal and fan. Still working. Unit now working as designed. Cx to wait 24 hours for proper temps.

"Installed shifter, tested, unit functions as designed."

Unit is missing lights in both compartmentsSpecial Project S84638Replaced all module lights Unit working properly as needed

"Washer not running wash cycles. f9e1 fault. Installed drain pump, performed calibration. Washer operating as designed. No leak."

Replaced bad door latch. Complete

"Cycled unit found all components test normal. Instructed customer Not to block vent to prevent items freezing on top. Shelf period you know, working as designed job completed"

Replaced broken door latch in order to fix the door not closing properly issue. Tested after repair all ok.

3138 bun fill dr corr3ct address found dryer testing out ok customer concern not drying enough on normal used heavy for better dry time on heavier loads complete.

"Fixed- found hose from tub to pump had popped off during a cycle- reseated hose and clamp, tested unit, no leaks, n9,errors- cx ok repair"

Found the cooktop knob in the wrong position reinstalled the knobs now all the knobs are in the right position. Unit operating properly now.

"Upon arrival found unit with intermittently water dispenser. Check the unit and found water pressure is to high, install a pressure reducer on the unit and now unit is working properly. Additional filter needs to be replace and customer has one. Replace the filter on the unit. Job complete"

Tested unit in diagnostics found all functions are working perfectly design water in filter area is normal operation job complete

Inspected not and drain pump was hot and unit was full of water. Was able to gravity drain enough water to replace pump. Unit is now working per design.

Found broken knob replaced knob tested unit dryer is working per design job complete

Loud pulley. Removed and replaced dryer repair kit. Tested now working as designed.

Removed shelfs and back panel. Found units thermistor plug backed out not allowing unit to determine if its at a proper temp. Plugged in thermistor and secured with zipties. Unit should be running up to spec.

Uspension damaged. Replaced suspension. Leveled and calibrated unit. Tested unit. Unit operating as designed. Job complete.

Replaced defective actuator.successfully ran diagnostic spin and agitate test.washer now working properly.

"Hooked up. SHQ device and checked on IM production , it is working good, cleared faults and Found unit showing signs of frost in in freezer area, bottom of freezer gasket was not seated correctly, pressed it in place, raised the front feet of unit to enhance closing doors , is too level, checked temps in both sections and is is within range,Job complete."

"Upon arrival found unit no producing ice. Check the unit and found the ice maker isnt working properly. Run a jumper on the ice maker, and is no working. Replace the ice maker on the unit. Retest the ice maker and now is working properly. Inform the customer they need wait 24 hours for ice production. Job complete"

Not dispensing crushed ice only cubed. Unit sounds like its not able to grind out ice. Found ice around gears. Build up causing issue. Removed bin and cleaned up ice build up around gears. Found after cleaning and installing. Now dispensing both cubes and crushed properly. Cx instruct on use and care on ice cubes. All ops now working as Designed.

"F5E2 door lock failureUnit is leaking from bellow, it has a gash through it. Replaced below with new one, after repair tested unit out. No issues. Bellow is on correctly. Unit is now working properly"

"Cx states unit not making ice or ice is thin, found drain cap leaking. Secured cap and tested, unit functions as designed. Cx should also run a clean cycle."

Cycled unit and found loose screws on door hinges. Secured door hinges and retested unit now working as designed job completed

"Gearcase leak, Multiple thing needed for repairs, correcting issue by; ordrng 1 W11454734 (Gear case) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam kit) and 1 W10528947 (Hub kit) and 1 W11130362 (Suspension) and 1 W11550891 (Agitator)"

Cx states that the display board was losing power and tripping out when he was selecting options for his cook cycle. Could not recreate the issue today. I had a ac voltage fault F100x4 upon arrival. Unit is not misswired. Issue is with board or console. Ordering both for return.; ordrng 1 WB27X36806 (Board) and 1 WB27X39813 (Panel)

"Installed requested parts and found 1 issue, need to order.; ordrng 1 W10909685 (Thrml-Fuse)"

Inspected compressor. Found major leak coming from compressor caused for compressor to shut down. Will need to order and replace compressor for a third time. Cx is requesting for a new unit. Will submit for authorization. ; ordrng 1 WR87X32290 (Compressor) and 1 WR87X30875 (Drier)

Pulled unit out. Verified voltage at outlet. Verified 20amp fuse is okay. Confirmed voltage getting to control but will not power on unit. Will order and replace ui and AM. ; ordrng 1 W10891908 (Appliance manager) and 1 W10891907 (Cntrl ui)

Air paths from fc to rc are blocked with ice. Continuing to ice up after last repair clearing them. Will order and replace defrost heater and thermistor. ; ordrng 1 5303918645 (Thermistor kit) and 1 5304522325 (Heater)

Two separate issues. First issue is we have a bad water valve. Confirmed voltage but will not engage. Secondary issue is glitchy ui. Will replace both parts needed. ; ordrng 1 5304530878 (Valve) and 1 5304530664 (Ui)

Need control also need drain pump.; ordrng 1 W10864049 (Cntrl-elec)

7739784213 called tech line . Wave trip charge spoke to RS. Needs light kit ; ordrng 1 W11683243 (Light kit)

"Not making ice , needs control and ice maker ; ordrng 1 243297613 (Ice maker) and 1 5304513303 (Control)"

Called and talked to tech support SR# 77397880777I have been getting The wrong parts due to the model not being correct; ordrng 1 W11025157 (Sump) and 1 W10906426 (Cntrol)

"File # 7739750338 Joe from whirlpool tech- line- said to replace bake element due to tripping breaker- amp draw to element is 13.01, will not trip breaker when using boil element- ; ordrng 1 WP9755770 (Element)"

Need work- error code e5 thermistor is shorted- causing no ice production- will use part on next visit- ; schdld next appmnt for 8/30 FRI !

Cycled unit and found bad evaporator fan quoted customer 516 for full repair customer agreed. Or dering fan. ****S-Code to cover Labor only: S16360; ordrng 1 W11087438 (Evaporator fan)

"Blue- .7 Amps,Red- .5 Amps, low amperage loadDaniel with tech line determined leaking or bad compressor,recommended to replace compressor,Order , WR87X32530 Compressor assembly kit.Case # 14037732; ordrng 1 WR87X32530 (Compressor assembly kit.)"

#3255 $220.00 CK Auth# 3TF33K call State unit not spinning. Itll fill up with water but nothing happens tested and found bad shifter shifter motor is worn quoted customer approved 229.13 due.; ordrng 1 W10913953 (Shifter)

"Unit not cooling hot compressor cold condenser, sealed system issue. Need to leak check unit. ; ordrng 1 241862904 (Condensor) and 1 242044505 (Evaporator) and 1 5303305677 (Drier)"

Installed all parts except the board. It was not the correct part for this unit. It gave me and ID error when I powere the unit on. Pulled correct part number from the old inverter board.; ordrng 1 D513797P (Inverter board)

"******R600 SEALED SYSTEM COMPRESSOR REPLACEMENT. ALLOW JOB COUNT OF 4 ON RETURN VISIT********JB out 8/26/24Customer states refrigerator side is cooling properly. Freezer side will not freeze solid. Inspected condenser coil found plugged and instructed customer to clean condenser coil immediately and every two months for the life of the product. Also verify condenser coils are room temperature. Removed unit cover. Unable to verify any signs of refrigerant leak. Listen carefully to compressor and verified grinding noises within. Ordering replace replacement compressor, evaporator coil, and lokring fittings.Verified Sealed System Extended Warranty from Factory for 60 Months on Sealed System Parts and Labor.; ordrng 1 W11580057 (COMPRESSOR R600a) and 1 W11546692 (EVAPORATOR) and 1 W11504415 (LOKRING SUCTION TUBE TO COMPRESSOR) and 1 W11504431 (LOKRING HIGH SIDE TO COMPRESSOR) and 1 W11506619 (LOKRING PROCESS TUBE TO COMPRESSOR) and 1 W11504449 (LOKRING CAPILLARY TUBE TO EVAPORATOR) and 1 W11506619 (LOKRING SUCTION LINE TO EVAPORATOR) and 1 W11504433 (LOKRING HEAT LOOP TO DRIER) and 1 W11504447 (LOKRING CAPILLARY TUBE TO DRIER)"

Check drain pump range. Called tech line. Drain pump out of range and possibly damaging control board. Parts on order. Follow up required.; ordrng 1 W11608056 (Control board) and 1 W10919003 (Drain pump)

Customer report temps will fluctuate as high as ten degrees in the freezer. Customer reports the water dispenser does not work at times. Will replace listed parts to take care of intermittent issues.; ordrng 1 W11642241 (Control) and 1 W10316760 (Fc thermistor) and 1 W11642013 (Rc thermistor) and 1 WPW10594329 (Damper control)

"Unit just delivered and on first load it flooded. I found that the seam on the outer tub at the air gap housing is defective from factory and is not sealed and leaking water out outer tub. Ordering outer tub and gearcase. Customer takes care of elderly parent and needs a washer, customer wants to go to Costco to see if they can help. Ordering parts just in case. Allow 1.5 hours on return. ; ordrng 1 W10371566 (tub) and 1 W11454372 (Gearcase)"

Unit not cooling. Temps are warm in both compartments. I found partial frost pattern on evaporator. Low side sealed system leak. Ordering compressor and evaporator and will return with nitrogen to leak check. Allow 3 hours. ; ordrng 1 W11566897 (Evaporator) and 1 W11736670 (Compressor)

Tested unit in test cycle unit worcking properly when put load in unit Sence then go to done odering capacitor ; ordrng 1 W11395618 (Capacitor)

"Found a cracked outer tub, as well as the cover ring, BUSKET very loose againNOTE: Pls Request Double Labor. TY ; ordrng 1 W10752719 (Outer tub) and 1 W10752719 (Busket) and 1 W10849477 (Cover)"

Customer states the ice is slow and the FC is not freezing. Found the unit is not defrosting correctly.; ordrng 1 W11575359 (Defrost heater) and 1 W11575358 (Haness assembly) and 1 WPW10675033 (Control)

Agitator stripped wont agitate. All other ops working. ; ordrng 1 WH43X34257 (Agitator) and 1 WH43X31240 (Auger) and 1 WH05X24185 (Clutch) and 1 WH03X30517 (Mode shifter)

Door not closing right. Adjusted door. Now opens and closing properly. Found iced up around fan motor. Ordering fan motor and sensors. ; ordrng 1 809069206 (Motor) and 1 5303918645 (Sensor) and 1 5304532795 (Fan blade) and 1 240597203 (Sensor) and 1 5304531011 (Heater)

"Checked water filter in unit, it is properly inserted, ice bin came defective showing a substantial crack on bottom, needs replacing, as well as Ice maker not producing from first day.W11700250 Ice maker,WPW10670845 Ice tray,; ordrng 1 W11700250 (Ice maker) and 1 WPW10670845 (Ice tray,)"

"Don with tech line, recommended replacing whole gas valve assembly part # 377, Ordering WE11X35317 Valve and Burner Assembly Case # 14040484.; ordrng 1 WE11X35317 (Valve and Burner Assembly)"

"Found broken bracket, had the part but did not realize it by the name of the part. Will rs for Thursday ; schdld next appmnt for 8/29 THU !"

Found unit completely unresponsive. Made sure power source was proper. Removed console from unit and found start switch defective. Ordering new. ; ordrng 1 W11613271 (Start switch)

"Found unit not filling IM, found fill tube iced over, found 120v to fill tube heater, heater not working; ordrng 1 WR55X29195 (IM fill tube heater harness)"

Re diagnosed and found faulty motor.; ordrng 1 WPW10205979 (Motor) and 1 WPW10504458 (Seal)

Failed element. Timer failed element failed. Installed the element. Timer is failed. ; ordrng 1 W10857612 (Timer)

Dispenser motor auger and housing; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 W11676504 (Insert) and 1 WP63052-2 (Impeller)

"Found unit not cooling in fresh food section,Damper activating thermistor possible cause of it not actuating to allow air circulation into FF section, Need to order following,W11645127 Air Difuser Assembly.; ordrng 1 W11645127 (Air Difuser assembly)"

Found unit leaking out of hose. Ordering new hose. ; ordrng 1 W11036161 (Hose) and 1 W11131184 (Drain hose)

Found leak from hose inside door; ordrng 1 WR78X33846 (FF dispenser door)

Parts dept. Cannot locate parts. Per EW moving rescheduling call.;

The parts ordered is incorrect. The programming is not working. ; O-emld tckt

"7739788411 sr#. Contacted tech line regarding the temps in the unit at this point they feel it could be a sealed system issue, possibly a floating restriction or a compressor on the way out. Rerouted for compressor and sealed system flush ; ordrng 1 W11580057 (Compressor) and 1 W10913906 (Valve service)"

"FCE0, F6e1, no connections from hmi detected by acu. Unit did not pass ui test. Multiple error codes indicating a bad ui. Will need to order and replace user interface. Cx requesting appt for Wednesday. ; ordrng 1 W11351738 (Ui)"