"Visual and physical inspection leaded me to a unit that its making ice but, its not cutting it due to a damaged cutter.Replacing such recommended.; ordrng 1 W10919199 (Ice cutter)"

Tech was assigned as a helper;

New construction. Range console was scratched when customer performed walkthrough. Ordering new console. Unit under 30 days. ; ordrng 1 W11620706 (Console)

"Unit not starting cycle. I found cam was stuck and caused actuator not to move. I removed and replaced cam but now the control thinks spin is agitation and agitation is spin. I recalibrated main control multiple times but programming is backwards. Ordering main control, belt and actuator. ; ordrng 1 W11481722 (Actuator) and 1 W11239857 (belt) and 1 W11556728 (Cntrl elec), used 1 W10721967 (DRIVE PULLEY) from stock"

Found bearing spun out ordering gear case; ordrng 1 W11454741 (Gear case)

Found wire clipped off and cut ordering wire harness; ordrng 1 W11697178 (Wire harness)

Found faulty heat pump ordering heat pump assembly ; ordrng 1 WE03X36780 (Heat pump) and 1 WE04X29950 (Inlet temp sensor) and 1 WE05X29927 (Temp sensor gasket) and 1 WE16X35694 (Blower fan)

Washer wire harness broken again.call techline Sr#7740370471 instruct to order additional clip service pointer#w11284522; ordrng 1 W11643701 (Harness lower) and 1 W11284522 (Clip)

Found drain pump not responding unit full over water unit had F9E1 code long fill pressure switch code and drain pump code odering drain pump harness and control; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Harness) and 1 W11626074 (Control)

"Replace control board, heater element wire repair kit! Tyler with tech line, to test moisture sensor, Put unit back together and got a door open Fault code, order switch, it could be damaged,Ordering: WE04X28977 Door switch.File # 14897786.; ordrng 1 WE04X28977 (Door switch)"

"Enter diagnostics protocol, F7E1, F7E7, error codes found, check motor windings for Ohmage,Matt with tech line shifter, cap, motor and lower.Order following parts: W11026785 Motor, W11481722 Actuator, W11395618 Capacitor and W11643701 Wire Harness.SR # 7740368629.< ; ordrng 1 W11026785 (Motor.) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W10721967 (Splotch) and 1 W11643701 (Wire Harness)"

"Upon arrival found dishwasher control locked (bad control). Installed new control. It responds for cycles, but does not drain. No voltage to drain pump. Broken wire. 2 JOOOOB COUNT. I WILL THE OTHER PARTS WITH ME, INCASE NEEDED.; ordrng 1 W11697182 (HARNS-WIRE)"

"Removed and replaced ui, dispenser inop. Test 93 board recognizing paddle being pressed. T line advised re ordering main board. As we suspect we received a non dispenser board in the right box. They also stated partners to be ordered from wpl factory.; ordrng 1 W11752963 (Hv board)"

"JB out 11/20/24DISPATCHED MODEL AND SERIAL NUMBERS. WMH32519HZ. TRC4640439ACTUAL MODEL AND SERIAL NUMBERS. WMH32519HZ10. TRC4640439Customer states unit powers up display is available, but when start button is pushed unit does not run ; ordrng 1 W11342846 (CONTROL)"

"JB out 11/20/24Customer states washing machine flooded laundry floor. Upon arrival verified rodent damage to washing machine drain pump hose and also to hose from cabinet to standing drain pipe. Because rodent damage is not covered the entire job is now COD. collected $211.05 today November 2024 Authorization code ETHXPV, transaction ID 1756066 Balance due upon completion $107.20NO RODENT DAMAGE COVERAGE.; ordrng 1 W10899966 (HOSE PUMP TO CABINET) and 1 W11244231 (HOSE CABINET TO DRAIN PIPE)"

"******R600a SEALED SYSTER COMPRESSOR REPLACEMENT ***********(PLEASE ALLOW A JOB COUNT OF 4 ON RETURN VISIT *******JB out 11/20/24.DISPATCHED MODEL AND SERIAL NUMBERS. CFE28TP2MS1, AZ506714ACTUAL MODEL AND SERIAL NUMBERS. CFE28TP2MLS1. AZ506714UPON ARRIVAL found unit already pulled out of alcove away from wall.Customer states the unit in not cooling for more than one month. Unit has been running only about 45 minutes or so. Verified compressor running, discharge tube and condenser coils are cold to the touch (current room temperature).No heat exchange taking place. Both FF and FZR sections are (current) room temperature (about 58f.Ordering Compressor, Red Cap Filter/drier; ordrng 1 WR87X41607 (R600a COMPRESSOR) and 1 WR87X30875 (RED CAP DRIER/FILTER) and 1 WR07X10076 (LOKRING COMPRESSOR 8.5MM X 6MM) and 1 WR97X33345 (LOKRING COMPRESSOR 10.5MM X 8MM) and 1 WR97X25268 (LOKRING COMPRESSOR 7MM X 5MM) and 1 WR97X10033 (LOKRING DRIER 6MM X 4MM) and 1 WR97X32111 (LOKRING DRIER 6MM X 3.5MM) and 1 WR97X10021 (LOKRING LOOP 8MM X 8MM) and 1 WR97X33345 (LOKRING LOOP 10.5MM X 8MM) and 1 WR98X60 (R600aCHARGE CAN 60 GRAMS)"

Slides are getting stuck when pulling out. ; ordrng 2 WD30X34183 (Slide)s

Found washer not draining found connector off reposition working on and off bad lower harness need this part.; ordrng 1 W11643701 (Harness)

Installed control 1 not responding or 3 but rest ok found housing for control warp causing board not to insert properly need this parts.case #87739981. ; ordrng 1 5304535367 (Control panel) and 1 5304535290 (Housing)

Found oven microwave Ui blurry need to replace Ui control modular.; ordrng 1 WB27X36507 (Display) and 1 WB24X35408 (Key modular)

Tested unit found defective drum asm pic on order; O-emld tckt

Tested unit found defective valve not opening for rinse cycle ; O-emld tckt

"Need work- found buttons on console to be working intermittently- found hose to pump had popped off causing water to leak, reattached hose and clamp, tested unit , no leaks during testing- ; ordrng 1 W11591400 (Console)"

Confirmed voltage to ui but ui will not come on. Will replace ui. Cx requesting appt for Friday. ; ordrng 1 W11367320 (Ui)

Installed new motor and drain pump. Still will not advance passed drain cycle. Upon installing motor found MAJOR hard water build up. Drain lines completely clogged not allowing unit to advance past the drain cycle. ; ordrng 1 W11551233 (Drain hose) and 1 W11434044 (Valve) and 1 W11381654 (External hose)

Needs light in freezer ; ordrng 1 W11602886 (Light bulb)

"Unit makes very loud noise on spin also leaking water and oil. Gonna need agitator, gearcase, rotor, slider, stater, and nene tub; ordrng 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W10754158 (Stator) and 1 W10811957 (Tub)"

Installed data loggers. Scheduling return; schdld next appmnt for 12/2 MON !

"613 Austin st. is the addressDiagnosed a speedqueen washer, issue is that unit will not start up a cycle. Latch is not engaging to lock to door and start the cycle. Bezel completely dusted as well. Unit is kept in a dirty garage there is dirt and stuff all over machine, not in great shape. Will replace lid switch again but advised cx it needs to be kept in better shape.; ordrng 1 205222 (Lid switch) and 1 203643 (Bezel)"

"Broken switch. Needing new faucet switch. Ordering part for repair, ; ordrng 1 W11174419 (Switch)"

Diagnosed a GE trash compactor that would not compact trash. Found a broken gear in motor assembly. Ordering part needed for repair. Please send DK for tech assistance on return visit; ordrng 1 WD19X26678 (Motor and gear assembly)

Unit not turning on at all. Checked passer at the wall and 120v. Will need new control board and fuses.; ordrng 1 W11184551 (Control panel) and 1 W11551558 (Interlock) and 1 W11551761 (Lower interlock) and 3 W11707984 (Fuse)s

Found a defrost issue. Also evaporator fan motor is fluctuating; ordrng 1 WR51X40006 (Heater) and 1 WR55X10025 (Sensor) and 1 WR60X10307 (Motor)

Unit wont dispense ice. Upon diagnosis I found the ice container to be faulty. Ordering the container now and rescheduling CX ; ordrng 1 W11185686 (Ice container)

Diagnosed control failure. Ordering control board. Call scheduled for Saturday. ; ordrng 1 W11419171 (Control)

Cycled unit and found bad cam and bad belt installed new cam and new belt retested unit now working as designed job completed ; ordrng 1 W10721967 (Cam) and 1 WPW10006384 (Belt)

Opened up the unit and when I was removing the front panel my glove caught on something sharp. The upper bearing is worn and needs to be replaced.; ordrng 1 WE03X25275 (Trappped duck assembly) and 1 WE03X25576 (Bearing top assembly)

Found dryer thumping found broken blower 2heel motor shaft with vibration need this parts.; ordrng 1 W10888146 (Housing) and 1 WP697772 (Wheel) and 1 279787 (Motor)

"Temperature dropping below100F, shuts off and says end after 1 minute. Ordering control board, thermistor and harness sensor.; ordrng 1 W11733951 (Control board) and 1 WP8577274 (Thermistor) and 1 WPW10298258 (Harness sensor)"

"Controls unresponsive, has power. Ordering control board. ; O-emld tckt"

"Upon arrival found unit making loud noise coming form the inside. Check the unit and found blower wheel damage causing noises, additional the rollers on the back are damage causing this issue. The heating problem is because the blower is no working and unit take to much time to dry the clothes. This unit will need new blower, repair kit, motor and seal. ; ordrng 1 WP697772 (Blower) and 1 WP697770 (Seal) and 1 279787 (Motor)"

Unit not cooling. Frozen over at Evap. Needs new heater. Sc$145.00W11650662$148.94 plus tax Labor $195.00501.23 Cx approved. Collected $250.00 via check# 8642Balance is $251.23. $250.00 CK Auth# N94Y3C; ordrng 1 W11437914 (Clip) and 1 W11650662 (Heater)

Tech was assigned as a helper;

Right surface burners wont light ; ordrng 2 W10112313 (Electrode)s

Installed new components and reassembled unit. Tested before remounting. Unit working as intended. Remounted unit and retested. Unit now working as intended.

Pan arrival removed and replaced door and door gasket heated up door gasket and molded so that way it will seal correctly. Unit is now cooling correctly. Advise customer to not open the refrigerator for at least an hour and a half to let the gasket set job complete

Trim was removed and replaced. All fans are working. Tested Thermister on both freezer and fresh food. Fresh food tested 36 degrees and freezer tested -4. Unit is operating as intended.

"As per pre id, parts assigned were replaced."

On arrival removed Vidor with broken wire harness for with new door tested unit unit passed all tests job completed

"Install inf switch Rf and LR retainer,and cook top.test burners all working ok."

"JB OUT 11/20/24. Install replacement control part number W11657965, upper harness part number W11736785, relay part number W11384790. Calibrated unit. Tested operation in normal echo cycle. verified washing machine will now fill wash drain and spin as designed. No charge. Two customer. Job complete"

Replaced the bellow and then tested unit after for function and leaks. Everything is working as designed at this time.

"Removed and replaced all 3 parts listed, tested with bubbles no bubbles, unable to use meter I thought I left it here but Cx has not seen it. Asked him to call gas company to ensure there is no leaks at all. All checks good at this time."

Found refrigerator freshfood light not functioning replaced module light retest ok complete.

After replacing all parts listed I ran a recalibration cycle to reset the control. After that I ran a diagnostic cycle. All functions were restored after replacing parts. I removed the f7e5 error code stored. I checked for leaks none found and unit is leveled. Job completed.

"Fixed- installed new part (cntrl elec) tested unit, oven is working, top burners are working too- cx ok repair"

A new bottom door water strip was installed and a successful functional testing was conducted in front of owners presence.

"Removed broken light module and trim piece, light fixture works properly again,Job complete."

"Washer off balance suspension broke.install suspension and tub ring,run diagnostic test all work ok. Instruct customer on wash load balance for future use."

After replacing the defective blower I was able to run a bake cycle without any issues. No error codes found for the blower after replacing. All functions restored and job completed.

Replaced filter head and valve. Still not dispensing water. Unit not receiving water. Supply issue. Unit operating as designed. Job complete.

"Replaced defective control and ui panel, tested unit and is working properly"

Drew7740370741Call Techline and spoke to Drew. Confirmed that the panel and user interface was faulty. Removed and replaced user interface and tested unit in front of customer. Unit functions as intended by the manufacturer.

Units control board had no LED on when initially inspected. Replaced the board and retested. Unit is now running as designed. The last two photos were uploaded by mistake.

Installed new blower and fuse and re-tested unit. Unit is now able to get through appreciate cycle with no errors.

Found the unit not heating. The igniter will just glow and then turn off. When I got access to the coils I found the assistant coil barely attached. I reinstalled the igniter and that restored the flame to the burner assembly. I then ran a vent test and it failed. I recommend the vent being replaced to have better airflow for drying performance. Customer will have replaced. After repair the unit is now heating. Job completed.

"Replaced defective vent, tested unit and is working properly"

"Removed and replaced parts listed, tested ops unit working ok,no damage by tech."

Removed and replaced user interface at deli drawer and user interface harness removed and replaced dispenser paddle and switch due to sticking during dispensing. All OK

Wire harness was removed and replaced. Unit passed all test. Unit is working intended.

Fixed- installed new part (lower harness) calibration test pass- auto test pass- no leaks- no errors- cx ok repair

No response from console uiConfirmedreplaced defective ui control with no leaks designed operation was restored

"Installed gearcase, belt, actuator, drive pulley, drive hub kit and washplate. Performed calibration, initiated quick wash cycle. Washer operating as designed. No leak."

"Installed power cord, and main harness. Range now operating as designed."

Installed blower assembly. Range operating as designed. No gas leak.

"Not responding, replaced controls tested unit working properly"

"Fixed- found door to be hard to open/close, found catch to be broken- removed bad one and then installed new one (catch) door is now opening/closing easily- cx ok repair"

"Install the new interlock switches on the unit. Retest the uni, and now is working properly. Job complete."

Install the new control board and pump on the unit. Retest the unit and now unit is working properly. Job complete

Ran diagnostics when arrived. Would not exit drain step. Replaced acu and tested. Unit now working as intended.

Units lid strike was broken upon arrival. I replaced it with a truck stock part. Unit is now operating normally.; used 1 W11457841 (Strike) from stock

Units capacitor fell off of the transmission again. I used a larger screw to re-secure it. Replugged harnesses and unit is now running normally again.

Wash motor was not running upon arrival. Replaced it with preID part. Unit is now operating as designed.

"Installed new IM and gaskets, all functions now working as designed."

"After a new harness jumper was replaced, consumer was asked and informed about how and when to repack the groceries back."

"Installed new Gearcase, pulley, motor, shifter and retested unit now working as designed job completed"

Replaced elements and tested unit unit working as designed

Installed diffuser exexively loud retested unit functioning as design.

"Found unit had bad power cord. Removed and replaced. Tested l, unit now has power."

Installed parts tested on a fill wash and drain and spin tested ok complete.

Compressor failure. Removed and replaced compressor and dryer. Charged unit with 56 g of R600. Allow 24 hours to stabilize

"Installed belt clutch, shifter pulleys. Tested, unit functions as designed."

"Installed harness and latch, performed calibration. Washer operating as designed. No leak."

After replacing the door for the cosmetic issue I heat treated the door gaskets for better sealing. I recommend leaving the door closed for a hour or two to allow the door to conform to the new doorway. All functions tested ok and door was okayed by the customer. Job completed.

Replaced belt tested unit unit working properly

"Fixed- found shield to be deformed causing shield not to snap into frame, removed bad one and then installed new one (2 shields) shield snapped into frame, all test pass in diagnostic- cx ok repair"

"Installed new compressor, dye drier, service valve, heat exchanger tube and evaporator, pulled vacuum for 10 minutes unit held. Then charged with 5.5 onces of R134, unit started pulling heat and cooling as designed at this time of service"

Found the unit had a f2e1 error code stored shorted or stuck keypad. I removed and replaced the main control that has the user interface inter graded into it and ran a bale cycle. All tested ok after replacing defective touchpad control. Job completed.

"Motor is dead,replaced motor and sump assembly and successfully ran diagonal cycle without inturuptions or any error codes displayed,dishwasher now working properly."

Found the right side door gasket torn and not sealing. I replaced the refrigerator door gasket and heat treated for better sealing. I found the issue with the water dispenser and ice maker is the filter clogged. When I put my by pass plug the water dispenser and ice maker work. Recommend getting a genuine whirlpool filter. All functions of the door checked ok after repair. Job completed. Recommend leaving right door closed for the next hour or two.